Samsung Galaxy A7 Troubleshooting

The first edition of Samsung Galaxy A7 was released in 2015 and Samsung already released two more editions but this troubleshooting page is for the A7 model regardless of what year they’re released. It will contain all the links that point to each post we published on our site about the device. We will be publishing troubleshooting articles more often because we seek to help out our readers who have issues with their device.

Aside from troubleshooting posts, we will also be publishing tutorials, tips, tricks and posts that will help you get the most out of your phone. If you own a Galaxy A7, then try to bookmark this page so that it will become easier for you to find it once you encounter problems with it. Please note that we will be updating this page every week so take time to visit it from time to time.

In the event that you can’t find what you’re looking for here and you badly need help, feel free to contact us so that we can help you. All you need to do is fill up our Android issues questionnaire and provide us information about your phone and the problem so that we know where to start. We may not be able to answer your questions immediately as we already have thousands of problems we need to solve but rest assured we read every message we receive. Don’t worry, we will help you for free.

Key Features

  • Android 6.0 Marshmallow
  • Exynos 7880 Octa
  • Octa-core 1.9 GHz Cortex-A53
  • Expandable Memory
  • 16MP Rear-Facing Camera
  • 16MP Front-Facing Camera
  • Water & Dust Resistance (IP68)
  • Fingerprint Scanner (front-mounted)
  • Bluetooth 4.2
  • 3600 mAh battery


Specifications (2017 Edition)


  • Super AMOLED capacitive touchscreen, 16M colors
  • 5.7 inches
  • 1080 x 1920 pixels (~386 ppi pixel density)
  • Corning Gorilla Glass 4 protection

Firmware and Processor 

  • Android 6.0.1 Marshmallow
  • Exynos 7880 Octa chipset
  • Octa-core 1.9 GHz Cortex-A53
  • Mali-T830MP3


  • 16MP Rear-Facing Camera
  • Geo-tagging, touch focus, face detection, panorama, HDR
  • 16MP Front-Facing Camera
  • [email protected] video

Battery Life

  • Non-removable Li-Ion 3600 mAh battery
  • Up to 23 hours talk time (approx.)
  • Up to 59 hours music play (approx.)


  • 3GB RAM
  • 32GB ROM
  • microSD, up to 256 GB (dedicated slot)


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v4.2, A2DP, LE
  • comes with A-GPS, GLONASS, BDS
  • USB v2.0, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 156.8 x 77.6 x 7.9 mm (6.17 x 3.06 x 0.31 in)
  • Weight: 186 g (6.56 oz)
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes


Basic Troubleshooting

It is important that you take time troubleshooting your phone if you encounter problems with it. It’s because not all problems are serious. There are those that can easily be fixed by basic troubleshooting procedures and doing so may save your from a trip to the tech.

When you have a problem with your phone, try to run it in Safe mode first to know if the problem still occurs while the device is in that environment. In safe mode, all third-party elements are temporarily disabled so if the problem doesn’t show up, then it means one or some of the apps you installed is causing the problem.

If the problem, however, started after update, there’s a possibility that some of the system files and caches got corrupted or are already obsolete. So, if the problem still shows up even in safe mode, then you should try wiping the cache partition to delete all system caches. If the problem still persists, you should try doing the master reset to bring the phone back to its factory default settings.


Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues


Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management