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How to unfreeze a frozen Samsung Galaxy A7 (easy steps)

ByHarold Hisona

The Samsung Galaxy A7 is a mid-range device that packs impressive hardware specs as well as features. It received positive reviews from owners mostly for its design and specs but just like any other smartphones, there will come a time when the device just freezes without apparent reason and no longer responds. Such is the case with some of our readers who contacted us about this problem.

In this post, I will walk you through in unfreezing your frozen Galaxy A7. I will share with your the effective solution we’ve always been using to make your device respond again. More often than not, this problem is due to a system crash and therefore, it’s not as complicated as it may seem. If you’re one of the owners of this phone and are currently having similar problem, continue reading as this post may help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our Galaxy A7 troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to unfreeze frozen Galaxy A7

It’s easy to make your phone respond again provided that the problem isn’t due to physical and/or liquid damage because if it is, you will need a technician to open the phone up and check the integrity of the hardware. But assuming that this is just a normal problem, then here’s what you need to do about it:

First solution: Forced restart

The forced restart procedure is enough to unfreeze your frozen Galaxy A7 provided the problem is due to a system or firmware crash. It’s equivalent to the battery pull that we often do to phones with removable batteries. What it does is refresh your phone’s memory as well as reloads all services, apps and core functions by simulating battery disconnect. Regardless whether there’s an issue with the firmware or hardware, your device will respond to this procedure as it’s hard-wired to do this as long as the combination of keys is done correctly.

  • Press and hold the volume down button and the power key together for 10 seconds or more.

If your phone will reboot like it normally does, then the problem is fixed at this point. However, if it still not responding, try doing the same procedure a couple more times. After that and it’s still not responding, then try this instead:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure the power key is pressed and held after the volume down button because doing otherwise won’t give you the same result. If the phone is still not responding to this, then try the next solution.

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Second solution: Charge your phone and do the Forced Restart

Another possibility that we have to look into is the chance that the battery may have been completely drained. Most of the time the phone would just shut off when it’s running out of juice but there are times when the firmware crashes the before the phone turns off because some hardware components aren’t shut off properly. As a result, you have an unresponsive phone due to a firmware crash and a drained battery that, of course, prevents your phone from turning on due to lack of power. To rule this out, this is what you should do:

  1. Plug the charger to a working AC outlet.
  2. Using the original cable, connect your phone to its charger. Use the wired charger for this troubleshooting procedure.
  3. Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least 10 minutes.
  4. Press and hold the volume down button and don’t release it.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down for 10 seconds or more.

This should be enough to make your Galaxy A7 respond again for as long as the problem is drained battery and a firmware that crashed. If the device is still not responding to this, then you should bring it back to the store or shop so that a technician can check it up for you. The issue could be more than just a firmware crash.

I hope that we’ve been able to help you with this post one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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