It is normal for your smartphone to heat up but not to the point that it would be uncomfortable to your touch. Ever since we started providing support to our readers, we’ve already been getting complaints about phones that heat up while being used. Recently, it seems like many Samsung Galaxy A7 owners have been complaining about this very problem.
So in this post, I will walk you through in troubleshooting your device that seems to be overheating even if it’s used normally. We will look into every possibility and rule them out one by one until we can arrive at a point wherein it would be easier to determine the problem and fix it. If you’re one of the owners of this device and are currently bugged by a similar concern, continue reading as we may be able to help.
But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.
Troubleshooting Galaxy A3 that gets very hot
Problem: My Samsung A7 gets very hot while I use it , while browsing or doing anything on my phone. Not while on charge. And my battery discharges very fast when it”s so hot why does it do that. My phone only 1 year old.
Solution: Based on your description, there are number of reasons to consider that would give us a clearer view why the device overheats and drains its battery quicker. Although we are not certain what the issue is, all you need to do now is to rule out every possibility that might be causing the problem until the issue is resolved. But before anything else, here are some of the possibilities…
- A major system update has been made
- Playing games and watching HD movies while charging
- Several applications are running in the background
- The cooling system of the device is damaged and causes the temperature to rise up
- Some third-party apps might be causing the issue.
- The battery is faulty.
- The device has liquid damage.
Now, here are the methods that you should do…
Step 1: Check and disable unnecessary applications running in the background
If you have tons of apps running simultaneously in the system it’s not far the device will heat up and cause the battery to drain quickly. This time, we would like to figure it out the applications running in the background and disable those your are not using to see if the issue will subside after you do so.
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll down and tap Applications.
- Tap Application Manager.
- To disable tap App.
- Tap Disable button.
- To Confirm, tap Disable.
After you disable some of the applications, try restarting your phone and observe if the issue still happening. If so, proceed to the next step.
Step 2: Restart your device in Safe Mode
The purpose of booting in this environment is to verify if one of the downloaded applications on your phone is the culprit. Unlike to the first step, in this mode all third-party apps will be disabled temporarily from the system to determine if the device will function normally. But if the issue still happening, then, there may be a culprit that you should find and uninstall to fix the problem.
- Turn your Galaxy A7 off.
- Press and hold the Power button.
- Once the ‘Samsung Galaxy A7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
- Continue holding the button until the phone finishes rebooting.
- Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
Step 3: Update Phone’s Software
If safe mode does not help on the problem, it is possible that malware or bugs cause the overheating and drains the battery faster. Although system update can be a factor that performance-related issue occurs on your phone, this would also the consequence if your device is running an outdated Operating System. Now, the best thing that you should do is to check what version your device is using and if there’s any available updates. Here’s how to check:
- From the Home screen, tap App.
- Tap Settings.
- Tap About Device.
- If there’s available update, tap Download Updates Manually.
Assuming that the system has been updated, now observe closely if the issue still occur on your phone. If it is, we recommend you to follow the next step on your phone.
Step 4: Delete the System Cache Partition
Remember, that caches are temporary files stored in the directory and it can be easily get corrupted once you do an update on your phone. As a matter of fact, even if it is updated or not users are still advised to delete the system caches from time to time to avoid performance-related issues to occur and to improve the performance of your device. So, what we have to do now is to delete all temporary files in the directory so that new ones will be created and could run perfectly to the system. Follow these method:
- Turn off the phone.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key.
- When the Samsung Galaxy A7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
- Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
- Once highlighted, you may press the Power key to select it.
- Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
- Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
- The phone will now reboot longer than usual.
Step 5: Do the Reset on your phone for it might be a serious firmware issue
However, after all the methods and your phone still heating up and draining the battery fast, then, your last chance to fix it is to do a reset. In this method, the device will be back to its original form, meaning, all apps, preferences and important files saved on your phone will be wiped out. So, before you proceed to the steps make sure you created a backup for all of it.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
After you do the reset do not install any app yet, instead, turn on the device to see if the issue will still occur. If it’s not, then, your phone may be bugged or has a serious firmware problem. But if it still persists, the best thing you should do is to bring it to the nearest shop in your place to be checked by the technician.
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