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How to fix Instagram that keeps crashing on Samsung Galaxy A7 2017 (easy steps)

ByHarjie Hisona

We received reports from our readers that own the Samsung Galaxy A7 2017 saying that Instagram started to crash without apparent reason or cause. While we know there was a day or two of downtime last week, we are not quite sure if it’s a similar problem. Nevertheless, we need to address this issue for the benefit of our readers who reached out to us seeking for assistance.

Therefore, in this post, I will walk you through in troubleshooting your Galaxy A7 2017 that’s having some issues with Instagram. We will try to rule out every possibility to be able to determine if this is the kind of problem you can fix on your end or if the company behind it needs to do something. So, if you’re one of the owners of this phone and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to fix Instagram that keeps crashing on Galaxy A7

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We don’t know for sure what the problem with your phone is and why Instagram crashes. So, we will start troubleshooting it thinking it might be a minor issue which can be addressed by a simple reboot and then we move on to the next procedures. Try to see what works for you and what not…

Reboot your phone – if you haven’t rebooted your phone after Instagram started to crash, then I suggest you do so because there’s always a chance that the device ran out of RAM and had to force close some applications especially third-party ones. It would also be better to do the forced restart by pressing and holding both the volume down and power keys at the same time for 10 seconds to refresh your phone’s memory. After this, open Instagram to know if it still crashes or not and if it still does, move on to the next procedure.

Clear cache and data of Instagram – doing this will reset the app back to its default settings or configuration and if this is just a simple application issue, this is more than enough to make Instagram work again. You have to go into the Settings menu and Application manager. Find Instagram and then you can delete its cache and data from there. After doing this, open the app to know if the problem is fixed and if it still occurs, then the next procedure may help.

Uninstall and reinstall Instagram – instead of just updating the app to address the possible compatibility issue, it’s better to uninstall it from your phone to remove all its associations and clear all its data files that may be causing the problem. After the uninstallation, download the application again and install it. Then, test to know if it would still crash or not. Should the app continue to crash after doing this, there’s a chance that this is an issue with the servers.

Find out if it’s a widespread issue – this is not going to fix the problem but will tell you immediately if the problem is something you can fix or not. For instance, if your friends also has similar problems, then the issue could be in the servers. The best course of action in this case is to wait for a few hours because usually the company behind it is doing its best to fix the problem and prevent further disruption in the service. The worst case scenario here is that you may not be able to use the app for the entire day depending on how serious the problem is but even if such is the case, it’s still good news because you can always rest assured the app will work perfectly again. However, if you’re the only one having the problem, then you may need to do the following procedure.

Backup your files and reset your phone – a reset often fixes app-related problems regardless whether it’s a third-party or a pre-installed that’s crashing. However, you need to make a backup of your important files and data as they will be deleted during the reset process especially ones that are stored in your device’s internal storage. After the backup, run your phone in recovery mode and do the factory reset from there.

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The following procedures are ones I mentioned in the troubleshooting guide above…

How to clear Instagram cache and data

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Instagram.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall and reinstall Instagram

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Instagram.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.
  8. From a Home screen, touch and swipe up or down to display all apps.
  9. Tap Play Store.
  10. Type ‘instagram’ in the search box.
  11. Select Instagram then tap Install.
  12. To continue, review the required app permissions then tap Accept.

How to do the Master Reset on your phone

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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