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What to do if your new Samsung Galaxy A7 2019 won’t turn on

ByHarjie Hisona

The Samsung Galaxy A7 2018 has been released last month, October 2018, and it actually received quite high approval ratings from its owners. It’s a pretty stable smartphone with features that can be found in Samsung flagship devices. But just like any other devices, it’s not free of problems and if you’re one of the early adopters, you may have already encountered some issues that aren’t really that serious.

Among the most commonly reported issues with this device is the problem wherein it’s stuck on a black screen and would no longer turn on or boots up no matter how many times or how long you press and hold the power key. But don’t worry, because this problem can be fixed without you having to ask somebody or a tech to fix it for you. Continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to fix your Galaxy A7 2018 that won’t turn on

More often than not, when a phone is stuck on a black screen and not responding, the first has crashed. Needless to say, it’s not a hardware problem just like what others think but a minor firmware-related issue that can be fixed by a couple of troubleshooting procedures. With all that being said, here’s what I suggest you do about it…

Solution 1: Forced Reboot

That’s right! A forced reboot can fix this problem immediately provided it’s just a firmware issue. If you’re wondering what the forced reboot is, well, it’s a simulated battery removal procedure. Once performed correctly, it will have the same effects as when you remove the battery of your device. You need to perform this because apparently, your Galaxy A7 2018 doesn’t have a removable battery. To do this, press and hold the volume down button and the power key together for 10 seconds or more.

You would know if it’s done correctly because your phone will boot up like it normally does when you reboot it. However, if it doesn’t respond after the first try, then you should try doing the same procedure a few more times and if it still not responding after that, you should try this.

  1. Press and hold the volume down button and don’t let go.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

If the phone is still not responding after doing this procedure, then you should try the next solution.

Solution 2: Connect Phone to Charger, Perform Forced Reboot

At this point, it’s very much possible that the battery got drained completely. It’s not really an issue if the battery is drained but there are situations wherein a simple battery draining issue will lead to a firmware crash since some services and components may not be properly shut down if you just let your device run out of battery. As a result, you will dealing with a couple of very minor issues that both result to an unresponsive device. To rule this possibility out, here’s what you need to do…

  1. Plug the original charger to a working wall outlet.
  2. Using the original cable, connect your Galaxy A7 2018 to its charger.
  3. Regardless whether it shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
  4. Now, while the device is connected to the charger, press and hold the volume down button and don’t release it.
  5. Press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more.

If the problem was indeed caused by a drained battery that in turn caused the firmware to crash, then your Galaxy A7 should already be booting up by now. But if it’s still not responding after this, then it’s time to bring it back to the store or shop so that a technician can check it up for you.

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