How to fix your Samsung Galaxy A7 (2017) that gets stuck on the logo during boot up [Troubleshooting Guide]

We have received some messages from our readers who own the Samsung Galaxy A7 complaining about their device that reported gets stuck on the logo while it’s booting up. Based on our experience, this kind of problem is usually caused by a firmware issue, although we don’t know for sure what the issue really is. That is the reason why we need to troubleshoot so that we can have a hint as to what’s really happening with the device.

In this post, I will walk you through in troubleshooting your Samsung Galaxy A7 that cannot continue booting up to the home screen but instead gets stuck on the logo. Let’s try to look into every possibility and rule them out one by one until we can easily determine the problem and hopefully fix it. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as we may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 that’s stuck on the logo

Being stuck on the logo is easy to fix and it’s a very minor problem unless, of course, you tried to modify the firmware like you tried rooting it or attempted to install a custom ROM. If this problem happened without apparent reason or cause, then you don’t have to worry so much because we can fix it on our own. That being said, here’s what you need to do…

Step 1: Do the Forced Reboot procedure

Many of the firmware issues, as long as they’re minor ones, can be fixed by this procedure. It basically has the same effect as the battery pull that we often do to phones with removable battery. But since your A7 has a fixed one, we can’t pull the battery out of it. Instead, you just have to press and hold a combination of keys to simulate battery disconnect:

  • Press and hold the Volume Down and Power keys together for 10 seconds and your phone may reboot normally.

If this doesn’t work, the next step might.

Step 2: Attempt to run your phone in Safe mode

There is always a possibility that this problem is caused by one or some of the third-party apps you installed on your phone. Booting your phone up in safe mode will temporarily disable all those apps and if one of them is causing the problem, your phone may be able to boot up normally in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming you’ve successfully started your A7 in this mode, try to update your apps as this might be just one of the cases of compatibility issues…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

However, if you’re already suspecting an app to be the one causing the problem, then go ahead and try to uninstall it and then reboot your phone in normal mode to see if it can this time.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 3: Delete all the system caches so they’ll be replaced

In case the phone failed to start in safe mode or if the phone is still stuck on the logo after doing the procedures above, then it’s time to go after the firmware itself. The first thing we have to do is to delete all system caches because some of them may have already been corrupted or obsolete. Doing so will require you to start your phone in Recovery mode and then wipe the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still persists after this, then the next step may fix the problem.

Step 4: Do the Master Reset on your Galaxy A7

The problem might be a bit complicated that you need to bring your phone back to its factory settings. I understand if you’re hesitant to do this especially if you already have hundreds of apps and a ton of files saved in your phone but at this point in time, you don’t have much of a choice and reset is all you got to try to fix this problem. So, if you want to proceed with it, here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem still persists after the reset, the firmware may need to be reinstalled but you don’t have to do that yourself, so bring the phone to the shop. I hope this helps.

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