Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #A7 fix the issues that they are experiencing with their phone. This particular model is a premium mid range device that’s made of metal and glass. The 2017 version of this phone uses a 5.7 inch Super AMOLED display at 1080p resolution. It also uses the Exynos 7880 processor which when combined with 3GB of RAM allows the phone to work smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A7 stopped receiving and sending text messages issue and other related problems.
If you own a Samsung Galaxy A7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
A7 Stopped Receiving And Sending Text Messages
Problem: My Samsung Galaxy A7 through Straight Talk just stopped receiving and sending text messages. I have been on the phone with customer service for three-plus hours. I have tried everything from turning the phone off, restarting the phone, doing a hard reset, clearing the system cache, clearing the data and for stopping the app, removing the SIM card and putting it back in. Nothing is working. If I go to send a text message, it will show a Time next to it as if it has been sent, but the person I’m sending it to does not receive it. I am not receiving any text messages from anyone. Can someone please help? The customer service people at Straight Talk literally do not know a thing!
Solution: If you have another device available then try removing the SIM card from your phone then insert it in this other device. Check if you are able to send and receive text messages. If not then the problem could either be caused by the following.
- A defective SIM card.
- A network issue
- An account issue
This will then have to be referred to your carrier as they will be the one to resolve this matter.
In case you are able to receive and send text messages on this other phone then the problem could be caused by the A7. Since you have already performed a factory reset which does not fix the problem then you will need to bring the phone to a service center and have it checked.
A7 Individual Message Notifications Not Working After Latest Software Update
Problem: Prior to the recent software update, I used to get user message alert notifications from specific contacts as I would individualize them. Now, all text message alerts are the same, I can not even create new unique sounds for each contact person. What is the issue and is there a fix or workaround? I want to know who is texting me! Thank you!
Related Problem: After the device upgraded to Oreo, the individual “message notification” ability was lost. I have found several threads regarding this issue, seems Android blames Samsung and vice versa. One user said there was a “band-aid” for this by updating Messages to version 5 something. I have the latest version available. Can you clarify who is the culprit that decided this, quite handy and important, feature was no longer needed and if their mind could be changed? I see that lots of users are quite upset over losing this. Thanks!
Solution: It appears that this feature has been removed on the latest Oreo update. While this might be added again in a later update a temporary solution for now is to use a third party text messaging app that allows you to customize the notification for each contact that you have.
A7 Cannot Send Picture Messages
Problem: I have a galaxy A7 and ever since I got it I’ve had problems with texting. I cannot send pictures or receive group messages if I am using mobile data. It only works when I am connected to Wi-Fi. I keep googling it and getting nowhere. I’m on AT&T network.
Solution: To send picture messages over mobile data you need to have an active mobile data subscription. You also need to make sure that the APN settings of your phone are properly set.
- Name: NXTGENPHONE
- APN: NXTGENPHONE
- Proxy: Not set
- Port: Not set
- Username: Not set
- Password: Not set
- Server: Not set
- MMSC: http://mmsc.mobile.att.net
- MMS proxy: proxy.mobile.att.net
- MMS port: 80
- MCC: 310
- MNC: 410
- Authentication Type: None
- APN type: default,mms,supl,hipri
- APN protocol: IPv4
- Bearer: Unspecified