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How To Get Snapchat Streak Back After Losing It

If you’re an avid Snapchat user, you know for certain what a Snap streak is. A snap streak is a scoring system within Snapchat that allows you to go on “streaks” with the friends that you Snap the most. Generally, the way it works, is that you get a “flame” icon next to your friend, with a number of how long your streak has been going. You have to send a snap and receive a snap to and from your friend everyday to increase your streak. Sometimes this streak will run out and you’ll have to start over if neither you or your friend sends a snap in your conversation. This streak can sometimes disappear due to glitches and network issues as well. It’s infuriating, but worry not, there is a way to get your Snapchat streak back and rolling again from where you left off.

What are Snap streaks?

Snapchat has a fun scoring system for its most frequent users: Snap streaks. The basic idea is that you start a snap streak when you send your friend a snap, and your friend sends one back. The snaps — of course — have to be viewed to start the streak. If you do this at least once a day, you’ll see a “flame” emblem appear next to your friends’ name after doing this for three straight days. There’s usually a number that sits to the left of this flame, indicating how long your streak has been going for (in days).

Your snap streak is in jeopardy of running out if neither you or your friend snap each other within a 24 hour period. If your snap streak is close to ending, an egg timer will appear next to the flame to indicate, well, that your snap streak is about to end. It’s basically a warning to send your friend a snap to keep the snapstreak going!

If the 24-hour time limit runs out, the flame disappears and you have to start your snap streak all over again. It’ll take another three days of snapping back and forth, at least once a day, to get that flame emblem back.

It’s worth noting that simply sending text-based messages with Snapchat will not count as a snap, and therefore, won’t start a snap streak. We should also mention that snap streaks do not work with groups — snap streaks only work on an individual level with photos and video.

Unfortunately, Snapchat isn’t the perfect app and has its own glitches and bugs sometimes. And sometimes, your snap streak can be affected in this. Your snap streak can disappear for seemingly no reason, particularly after an update to Snapchat. There are other times when the egg timer will start, you and your friend will send a snap back and forth, and Snapchat, for some odd reason, won’t recognize the snap sent, letting the timer run out and ruining your streak. How infuriating!

How to get your Snap streak back

Luckily, there is a way to get your Snap streak back. There’s no way to glitch your way back into a Snap streak — you actually have to talk with Snapchat Customer Support in order to get your Snap streak back.

The first step is to head to Snapchat Support’s I Need Help section on their website. You can access it here. Here, it’ll describe how Snap streaks work, and if you decide that the lost Snap streak was no fault of your own, you can click the “Yes” option next to the field that says Need Help With Something Else?

This is where you can fill our your complain form about your lost Snap streak. You’ll need quite a bit of information for Snap to look into the problem. You’ll need: your username, email, phone number, device model, and the friends’ username that you had your Snap streak with. You’ll then need to provide a date when you began having the issue, tell them how long the Snap streak lasted for, and whether or not your saw the timer appear.

Lastly, they want you to write as much detail about your issue as possible. You’ll need to provide ample information for them to look into the problem, fix the problem, and then restore your Snap streak.

Verdict

Snap usually gets to these problems fairly quickly, so if you truly were having a bug or glitch with Snapchat, your snap streak with that specific friend should be reinstated rather quickly. It’s worth noting that, ultimately, your snap streak restoration is up to Snap. They have the final say-so there, so if they determine it wasn’t a glitch that ended the streak, you won’t get your streak back and will have to start over.

Here’s what you should do if Snapchat keeps crashing on your Samsung Galaxy S8 [Troubleshooting Guide]

The next major firmware update Samsung Galaxy S8 may receive will be Android Oreo so any other updates you may have received may be minor security patches that address problems reported by owners. Some of our readers sent us emails and complained about the Snapchat app that started to keep crashing shortly after an update. Some reported to have been getting the error “Unfortunately, Snapchat has stopped” while others said the app just closed by itself. Such behaviors are typical for apps that crash.

So in this post, we will tackle this problem and find out why Snapchat crashes by itself. We will look into every possibility and rule them out one by one until we can figure out what the problem really is all about. Once we know why the app crashes in the first place, we may be able to formulate a solution that may fix the problem for good. If you’re one of the owners of the Galaxy S8 and currently experiencing similar problem, continue reading below as this post may help you.

Before we actually go to our troubleshooting, if you are trying to find a solution to a different issue, drop by our Galaxy S8 troubleshooting page for we have already addressed a lot of problems with this phone. If you still need help, fill up our Android issues questionnaire and hit submit to contact us. We are more than willing to help you.

Troubleshooting Galaxy S8 with Snapchat app that keeps crashing

To better understand why this problem occurs on a powerful phone like your Galaxy S8, let’s take a look at some of the possibilities:

It might be just a minor glitch in the app or firmware
Snapchat may need to be updated
Some third-party apps may be causing Snapchat to crash
It could be a serious firmware problem that triggers the error

With these things in mind, here’s what you should do about your phone…

Step 1: Force restart your Galaxy S8

This is to address the possibility that the error “Unfortunately, Snapchat has stopped” is caused by a minor glitch in the system or the app itself. Doing the forced restart refreshes your phone’s memory while simulating battery disconnect. It’s imperative you do this procedure before anything else as it’s effective and safe for both your phone and your data.

Press and hold the Volume Down and Power keys together for 10 seconds and your phone will reboot normally. After which, try opening and using Snapchat like you always do to know if the error would still pop up and if so, then move on to the next step.

Step 2: Uninstall apps you suspect are causing the problem

There could be some apps you installed that triggered this problem so if you’re suspecting an app or two and as long as they’re not really that important to you, then try uninstalling them and use Snapchat to know if the error still shows up:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Apps.
Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
Tap the desired application.
Tap Uninstall.
Tap Uninstall again to confirm.

If you’re suspecting an app is causing the problem but don’t have a clue which one it is, then I suggest you try resetting all settings in your phone. It’s basically just like a reset but doesn’t delete your files and data. It’s effective when it comes to this kind of problem:

From a Home screen, touch and swipe up or down to display all apps.
From a Home screen, navigate: Settings > Backup and reset.
Tap Reset settings.
Tap Reset settings, to confirm.
If applicable, enter the PIN, password or pattern.
Tap Reset settings.

After which and the problem still persists, then move on to the next step.

Step 3: Clear the cache and data of Snapchat

This procedure will reset the app back to its original settings or configuration. If the problem is limited to the app only, this procedure may fix it. You won’t lose any of your personal files and data but the caches created by the firmware to make Snapchat run smoothly as well as all the files created by the app in your phone’s local storage will be deleted and that’s what makes this procedure effective:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Apps.
Swipe a few times to view the contents of ALL tab.
Find and tap Snapchat.
Tap Storage.
Tap Clear cache.
Tap Clear data and then tap OK.

Open the app again to know if the error still pops up or if it closes by itself and if so, try the next step.

Step 4: Try to update Snapchat and all other apps that need updating

Many of our readers reported this problem shortly after a firmware update so it’s possible it’s just a compatibility issue. So, try to see if there’s an update available for the app in question and for all other apps in your phone. It’s imperative that all apps running on your phone are all updated so follow the steps below to update them:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Play Store.
Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
Find and tap Snapchat and then tap Update to update it.

To update all apps, follow these steps:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Play Store.
Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
Tap Update [xx] to update all applications with updates available.

Step 5: Uninstall and reinstall Snapchat

To make sure you have the latest copy of Snapchat, it’s better to just uninstall and reinstall it even after you’ve updated it and the problem persists.

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Apps.
Find and tap Snapchat.
Tap the desired application.
Tap Uninstall.
Tap Uninstall again to confirm.

And this is how you download and reinstall Messenger:

From the Home screen, navigate: Apps > Play Store.
Tap the Google Play search bar (at the top) then enter Snapchat and select it from the list.
Now tap Install.
To continue, review the required app permissions then tap Accept.

For problems similar to this one, reinstalling the app often fixes the problem but if the error would still show up even after doing this, then it might be a problem with the firmware already. In this case, you have to do the next step.

Step 6: Backup your files and data and then reset your phone

You only have to do this if the problem still persists after the fifth step. This will bring the phone back to its factory default settings but delete all your personal files and data. The problem we’re tackling here is relatively minor and easy to fix and a reset is in fact, more than enough to fix it. So, make sure you make a backup of your important files and data before you reset your phone also, don’t forget to disable Factory Reset Protection so you won’t be locked out.

How to disable FRP on your Galaxy S8

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > Cloud and accounts.
Tap Accounts.
Tap Google.
Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
Tap 3 dot icon.
Tap Remove account.
Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe data / factory reset.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

What we did here is rule out every possibility and our troubleshooting ended up with a reset but hopefully it won’t be necessary for you. I hope this troubleshooting guide helps.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Snapchat that keeps crashing on Google Pixel 2 (easy steps)

Popular apps like Snapchat are well-developed with regular updates being rolled out almost every month to make sure they work perfectly without a hitch. However, we still have readers who reported to have encountered problems with it. Among those users are owners of the Google Pixel 2 who said that they are getting the error “Unfortunately, Snapchat has stopped” while others reported that the app closes on its own shortly after it’s opened.

Problems with third-party applications are not the hard to fix but it’s sometimes very annoying that the issue may occur when you use the app for something very important. The Pixel 2, unlike any other Android devices, doesn’t have many bloatware so you can expect it to work perfectly whatever app you install on it. I am confident that you can fix this problem by yourself without having to bring your phone to the tech. So, continue reading as this post may help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Pixel 2 with Snapchat app that keeps crashing

More often than not, if a third party application starts to crash, it’s just a minor problem and you really don’t have to worry about it. In fact, you can immediately fix the problem by removing the app from your device but then you won’t be able to use the app any longer. That’s not the solution we want. What we want is for you to be able to continue using the application without any problems. Here are the things you can do to fix this problem…

First solution: Try rebooting your phone first

A reboot may be able to fix this problem because it’s possible that it’s just a result of a firmware glitch. While glitches happen all the time, they’re pretty easy to fix and all you gotta do is restart your device. Take time rebooting your Pixel 2 and once it becomes active, open Snapchat and use it to know if it still crashes or not.

If, by any chance, the problem isn’t fixed, then try doing the forced reboot which is far more effective than the normal restart. It will refresh your phone’s memory and reload all the apps and services. If the problem is indeed just a result of any form of glitch, then the problem should already be fixed at this point. If that’s the case, then move on to the next solution.

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Second solution: Clear cache and data of Messenger app

Doing this will reset the app back to its default settings or configuration. It will also delete the cache created by the system for the app as well as its temporary data files. If it’s just a problem with the app, then this procedure is more than enough to fix it.

From a Home screen, tap the Arrow Up icon to display all apps.
Navigate: Settings > Apps & notifications.
Tap See all xx apps.
Locate then select Snapchat.
Tap Force stop.
Tap OK.
Tap Storage.
Tap Clear cache.
Tap Clear data.
Tap OK.

After this, open Snapchat to know if it still crashes or shows the error message. If the problem continues, then you will have to do the next procedure.

Third solution: Uninstall and then reinstall Snapchat

There are times when updating the app you’re having problems with is enough but this time, what I suggest is for you to uninstall Snapchat from your device to remove all its associations with the firmware and other apps. By reinstalling it, you can also rest assured that you have the latest version of the app on your phone.

From a Home screen, tap the Arrow icon to display all apps.
Navigate: Settings > Apps & notifications .
Tap See all ‘xx’ apps.
Tap Snapchat.
Tap Uninstall.
Tap OK to confirm.
Open Play Store.
Search for Snapchat and select it.
Tap Install.

Based on experience, when this app crashes, the problem is limited to it or to the main app, which is Facebook. However, if the issue continues after doing the procedure above, then I suggest you reset your phone to make sure it’s not with the firmware. Before the reset, make sure you backup all your important files and data so that they won’t be deleted.

Ensure the device is powered off.
Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
Select Recovery mode.
Use the Volume buttons to cycle through the available options and the Power button to select.
The device will flash the Google start screen momentarily and then restarts in Recovery mode.
If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
From the Android Recovery screen, select Wipe data/factory reset.
Select Yes and then allow several minutes for the factory data reset process to complete.
Select Reboot system now.
Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

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How To Increase Snapchat Score Fast Hack In 2019

Have you ever noticed how Snapchat profiles have a score attached to them? They’re a strange number that most people don’t know the purpose of. All they know is that, the more snaps they send, the more their score increases. Sending snaps is a pretty simple way to increase your score, but what does that score actually do, and how you increase it faster? After all, some Snapchat users have scores upwards of the hundreds of thousands mark. It might seem impossible to get your score, but worry not, there are at least a couple of ways that you can get your score moving pretty fast.

What Is Your Snapchat Score?

Everyone has a Snapchat score, but not everyone knows what the purpose of it is. There’s not actually this huge underlying purpose to your Snapchat score, it’s really just an arbitrary number that increases with the more snaps you send. There’s no actual value to it.

Now, what it does tell you, is how active a person is on Snapchat. Large Snapchat scores usually indicates that the user is on Snapchat quite a bit, and also sends a significant amount of snaps to his or her friends. Seriously — besides that — there’s really no other rhyme or reason to a user’s Snapchat score, other than measuring their activity level. It’s an arbitrary number that you can have fun increasing by sending and viewing snaps — you might even be able to make a game out of it with your friends by trying to beat their score!

How Does Your Snapchat Score Increase?

Snapchat has outright said that your Snapchat score is a number that increases based on how many snaps are sent and received. As a general rule, you get one point for sending a snap, and one point for viewing a snap. You don’t get any points for viewing Snapchat Stories.

Like we said, you get one point for sending a snap. However, if you send that same snap to a group of people at once, you still only get one point. The formula for calculating how many points you get from a snap is weird — again, something there’s no rhyme or reason to. For example, some snaps will award you multiple points whereas others will award you just one. It’s worth noting that that Snap seems to change the formula for calculating your Snapchat score quite frequently, so there’s never a solid, unchanging reason for your score going up.

How To Increase Your Snapchat Score

You might want to increase your Snapchat Score as quickly as possible to beat your friends’ score — lucky for you, there’s a quick way to do this. You still have to invest quite a bit of time into Snapchat to increase your score, but this hack will get your score moving quickly.

The first step is to remove Snapchat from your phone. Delete it. Next, you’ll need to go here to download AppValley. You might need to go into your phones’ Settings and choose to accept software from Unknown Sources. Once downloaded, select the center most tab, click on the Hacked Apps category, and then select Snapchat Plus Plus.

Once Snapchat Plus Plus is loaded up on your smartphone, log into the app with your Snapchat account details. Once you’re in, you can create something called “Groups” with this hacked version of Snapchat. Under the “Group” tab, you can create a group and add a bunch of celebrities or Snapchat influencers to the group. Add as many as you like, the more the better.

Now, you can start sending snaps to this group. It will send the snap to each person in the group, and give you one point for every person that you’re sending the snap to. The original version of Snapchat would only allow you one point, even if you sent the same snap to multiple people. So, say you have twenty people in group in Snapchat Plus Plus; you send a snap to that group, and you get twenty points for that single snap. Do this multiple times, and you can start to see just how fast you can grow your Snapchat score.

Of course, you could increase your Snapchat score the old fashioned way, and that is to simply use Snapchat more! Doing it this way has its benefits, allowing you to become more active, and thus start growing a following on Snapchat, and then, eventually, you could potentially reach influencer-status and start making money from selling advertising on your Snapchat to your followers.

Verdict

As you can see, it’s super easy to increase your Snapchat score. You increase it quickly using the hacked option with AppValley, but we really recommend just using Snapchat more — there’s a lot more potential benefits this way with becoming more active!

5 Best Camera Apps in 2019 for Your Android Device

The stock camera in your Android device does a decent job, but alternative camera apps offer so much extra functionality that it would be a shame not to try at least a few of them. To get you started, we have selected top 5 best camera apps in 2017 for your Android device. Some cater to professional photographers who want to play with as many settings as possible, while others are perfect for selfie addicts.

Camera FV-5

If you would like to save storage space on your Android device and install just a single camera app, Camera FV-5 would be our top recommendation. This mature camera app has so far been translated to more than 30 languages and downloaded by almost half a million of users.

Camera FV-5 lets you take pictures in the DNG raw file format, opening a new realm of post-processing possibilities. You can adjust all parameters, including exposure compensation, ISO, focus, white balance, shutter speed, and more.

Forget about other camera apps—Camera FV-5 comes with built-in intervalometer for time-lapses, support for long exposure, easy-to-use scene modes, post-processing tools, and other useful features. Just be aware that not all Android devices are supported equally well, so you should use the trial period provided by the Play Store to your advantage.

Camera Zoom FX

Aimed at beginners and pro users alike, the Camera Zoom FX app is one of the most downloaded camera apps on the Play Store. It comes with full manual controls and a lengthy list of powerful features, covering everything from raw capture to voice-activated shots, time laps, HDR, collages, filters, spy shots, and many others.

The simple user interface makes it easy to access all features of the app with just a few taps on the display, and the developers offer several downloadable packs which make the app even more capable than it already is. Make sure to also check out the premium version of the app, which is frequently on sale for just a few dollars.

Candy Camera

Most of the 7 million+ people who have already downloaded and used Candy Camera agree that it’s the best selfie camera out there. At the core of the app are real0time filters, which can be applied with a single tap on the screen. Try as many of them as you want until you find the look you are looking for. From there, you can make minor adjustments using the built-in beauty functions, including editing tools for concealer, lipstick, blush, eyeliner, mascara, slimming, and whitening.

Once you’re finished, you can add stickers to decorate your selfies or tell a message. It goes without saying that sharing on social media sites is fully supported. If you like selfies but often feel embarrassed taking them in public, the silent mode will be your new best friend.

Open Camera

Those of you who love to tinker with technology should try Open Camera. As the name suggests, this camera app is completely open-source, which means that you could download the source code and modify it to your heart’s content. That would of course require extensive knowledge of programming, but you can get far even without it. The app is meant to be fully customizable, making it possible to change the GUI, adjust the camera settings, connect external microphones, and more.

If you like the app, you can donate your time and expertise in many different ways. As a coder, you could work on new features for the app; as a bilingual person, you could translate the app to different languages; as a regular user, you could simply submit bug reports and give the developers some feedback.

Snapchat

You may think of Snapchat more as an instant messaging app rather than a camera app, but more and more people use Snapchat on the daily basis to take Snaps with fun filters and special effects. According to a recent survey, 71% of users use the app for its chat, messaging, and imaging services. Beyond these features, Snapchat can also be used various events, published features, and media content, although one quarters of those surveyed were not familiar with these features.

What to do is Snapchat keeps crashing on Samsung Galaxy S9 (easy steps)

The new Samsung Galaxy S9 should work properly with majority of apps in the Play Store. However, there are times when applications crash for some reason and even as powerful device like your S9 may also experience it. Among the most used apps today is Snapchat and there’s have already been a lot of users who complained about the app that reportedly crashed while they were using it.

An app crash is a minor problem but what makes it very annoying is the fact that you don’t know when it occurs. You may be able to use it for a few minutes before it closes, it may close immediately upon opening or you may be getting and error message that, in this case, says “Unfortunately, Snapchat has stopped.” Whatever your experience with it, you can always rest assured that you can fix it on your own and you don’t need to go to the shop to have it figured out. So, continue reading below as this post may be able to help you.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Snapchat app that keeps crashing

This problem may be just a glitch in the system, at least, that’s what we have to assume first. So, the first thing we have to do is to rule out such possibility and there’s no better way to do that than the following…

First solution: Reboot your Galaxy S9

If this is the first time that you’re getting the error message or seeing the Snapchat crashing, then don’t do anything complicated yet. A simple reboot may be able to fix it so hit that power key and restart your phone normally. After that, open Snapchat to verify if it still crashes or not. If it still does, try doing the Forced Reboot procedure which is more effective than the normal reboot. What it does is refresh your phone’s memory, close all apps running in the background and reloads all services and core functions. To do so, press and hold the volume down button and the power key at the same time for 10 seconds or until the phone reboots. Then try to see if the problem remains and if it does, move on to the next solution.

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Second solution: Clear the cache and data of Snapchat

This means that you have to reset Snapchat because it’s possible that the problem is due to some corrupt caches and data. By doing this, you’re deleting all caches created by the firmware for Snapchat as well as some of the app’s system and data files. Such procedure is very effective in dealing with majority of app-related issues. Here’s how you do it:

From a Home screen, touch and swipe up or down to display all apps.
From a Home screen, navigate: Settings > Apps.
Tap App Manager.
Locate then tap Snapchat.
Tap Storage.
Tap CLEAR CACHE.
Tap Cached data.
Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Snapchat and then reinstall it

When there’s a new Android version and the app hasn’t been updated yet, a problem like this may occur due to some compatibility issues between the app and the firmware. An update should be able to fix it, however, it’s better to have a freshly installed app so instead of just updating it, try to uninstall it first so that all its association with other apps and services will be removed. Here’s how you do that:

From a Home screen, touch and swipe up or down to display all apps.
From a Home screen, navigate: Settings > Apps.
Tap App Manager.
Locate then tap Snapchat.
Tap UNINSTALL.
Review the notification then tap OK to confirm.
Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

From a Home screen, touch and swipe up or down to display all apps.
Tap Play Store.
Type ‘snapchat’ in the search box.
Select Snapchat then tap Install.
To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Perform the Master Reset

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight ‘wipe data / factory reset’.
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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Samsung Galaxy Note 5 keeps notifying but no message, notification sound can’t be changed, other audio problems

Your #Samsung Galaxy Note 5 (#GalaxyNote5) is one of the smartest phones in the market today and it comes packed with features that you can’t just find from other devices. But have you recently encountered an issue wherein the phone plays the notification sound and when you unlock it there was no message?

A lot of owners have experienced this issue that’s why I included it in the list of problems below.

Note 5 SMS notification sound can’t be changed
Note 5 keeps notifying but there’s no message
Note 5 won’t mute when flipped over even if Settings are on
Note 5 launches One Drive when adding ringtone
SnapChat audio is distorted on Galaxy Note 5
Note 5 doesn’t sound off when headphones are plugged in
Note 5 speaker doesn’t work intermittently
Note 5 sound comes out on the left side only but not on the right side
Note 5 audio gets muted for a second

Before we go any further, if you have other problems with your device, you can get help by either contacting us or visiting our troubleshooting page.

Should you choose the former, make sure you provide us with the details of the problem by filling up this questionnaire. Things like when and how the problem started are very helpful, so if you think you understand what the problem is, speak your mind and we’ll help you figure it out.

On the other hand, if you choose the latter, then visit our Note 5 troubleshooting page where we list down every problem we address each week. Find ones that are similar to yours and use the solutions we provided.

Note 5 SMS notification sound can’t be changed

Problem: Sound notification for text messages comes through as “temple bell” regardless of what it is set at. Have changed default notification as well. No third party notification apps are installed. Thank you.

Related Problem: I have several custom notification files that I’d like to use. I can change the notification right from Settings but it defaults back to default ringtones or those that come installed on the device. Why is my phone acting weird? Is this a problem with operating system? Can it be fixed?

Related Problem: Unable to connect to server” notification every time I attempt to change a ringtone or notification. It has done this since i got the phone 3 months ago before and after latest update. Therefore, I still have the factory settings ringtone and notification.

Solution: It’s more likely that the directory where ringtones are saved have been deleted, replaced, renamed, or whatever. The phone searches for ringtones from that directory and if it doesn’t exist, then there’s nowhere to search from.

You have to create such folder. Open My Files and go to Device Storage. Create a folder named Ringtones (capital R). Then, restart your phone. Once rebooted, try changing the notification sound again. It should work this time.

Note 5 keeps notifying but there’s no message

Problem: Recently my phone started to have an issue where it would ding or beep like I have a new notification but I have nothing i even tried airplane mode and same thing I’m about to factory wipe it I cant get help or find a solution.

Related Problem: After having my phone for a month, I have been receiving an unknown notification EVERY HOUR, on the hour at 12:38,1:38,2:38,etc.

A Verizon support tech tried to troubleshoot to no avail. He did all he knew but the problem persists. Please help! I’m going crazy with this phone!

Solution: There’s actually a feature that will keep reminding the owner about unread notifications from certain apps. The notification will either be in the form of vibration or sound. Disable this feature and you will be able to stop your phone from sounding off anytime it wants. Go to Settings > Accessibility settings > Notification reminder.

Note 5 won’t mute when flipped over even if Settings are on

Problem: Since I started using the Samsung themes the mute feature of flipping the phone over to silence it isn’t working anymore when I receive texts (I have partial songs assigned to my favorite contacts). The feature is turned on in my settings.

Troubleshooting: Try booting your phone in safe mode to see if the feature still won’t work and if so, then it must be a firmware issue and master reset is necessary.

How to boot Note 5 in safe mode

Turn off your Galaxy S6.
Press and hold the Power key.
When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

Booting in safe mode will disable all third-party apps and services. Sometimes, even built-in features are affected if there are issues with third parties. If the feature works in safe mode, then all you got to do is find the app that’s causing the issue and uninstall it. Or, you can go ahead and do the master reset.

How to do master reset on Note 5

Turn off your Samsung Galaxy Note 5.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The reset works most of the time.

Note 5 launches One Drive when adding ringtone

Problem: I’m trying to customize/personalize my phone and was trying to use my existing music on the phone as a ringtone . However, every single time I go to “Add ringtone,” it goes to One drive and even I cant exit unless I close or exit the app. signing in to one drive does nothing either… for some reason I’m unable to access my music files.

Solution: For some reason, the One Drive app was set to be the default app to be opened when trying to add a ringtone. All you need to do is revert it by going to Apps > Settings > Default Applications > tap the Clear button next to One Drive. That’s it.

SnapChat audio is distorted on Galaxy Note 5

Problem: The sound on my SnapChat app doesn’t work very well. It sounds distorted so bad I can’t post a video with music playing in the background.

Troubleshooting: Just make sure it isn’t the phone that’s distorting the sound. You may record a video and play it back to verify. Once you’ve ruled out the phone issue, all you got to do is either update the app or uninstall and reinstall it. It’s more likely a SnapChat issue.

Note 5 doesn’t sound off when headphones are plugged in

Problem: Sound working fine when I use my Radio app. When I plug in my head phones (several tried) there is no sound from the device or more important from the head phones.

Troubleshooting: Try plugging different headsets or headphones and see if the problem remains. If so, the problem is with the headphone jack of your phone. Try to inspect if there is a debris or lint. If there’s nothing in there, verify the volume is turned all the way up.

It might be a hardware issue so you need a technician to check the device more thoroughly.

Note 5 speaker doesn’t work intermittently

Problem: My speaker doesn’t work intermittently I tried *#0*#, still speaker not working but according to Samsung technical support in iCare there’s no problem? How is that possible?

Answer: If something isn’t working with the device, then there’s a problem, although, I understand why Samsung reps are hesitant to troubleshoot their own devices–the company wants them to convince the customers to buy new products if something is wrong with their device. Let’s face it, there’s more money to sales than tech support.

Now about your problem, it seems you are already convinced that there’s really an issue with the device but you need to convince tech support and one thing they often want customers to do is master reset. So, backup your data and do that. If the problem wasn’t fixed, then call tech support again and this time request to speak with a manager. Managers may still lie but they have a direct liability to the company so they will do their best to help you.

Note 5 sound comes out on the left side only but not on the right side

Problem: I am having a problem with my headphone. I’ve tried multiple different phone from the ones you plug into the phone to Bluetooth ones. Doesn’t matter which ones the sound does not come through right side. I use headphones at work and they were working fine and just stopped. I had my friends try all the headphones i used on their phones and there is nothing wrong with the headphones. the speaker on the phone works just fine. Please help. Thank you.

Troubleshooting: First off, boot your phone in safe mode and play music with headphones plugged in. I don’t know what apps you installed on your phone but there are some out them that can manipulate the device’s audio like equalizer apps. Booting in safe mode will disable all third-party apps and so if the issue was caused by one of them, then the phone should be able to play sound through left and right speakers (stereo). If the problem, however, remained even in safe mode, then it’s most likely a hardware problem and you need a technician to check it for you.

On the other hand, if the problem was fixed in safe mode, then you have to look for apps that’s causing it and begin your search with music and equalizer apps. If you can’t find it, backup your data and reset your phone.

Note 5 audio gets muted for a second

Problem: The problem occurs when I use headphones. The sound gets muted for a second. For example while writing this message i was using headphones, the keypad typing sound get muted for a second in a minute interval. Same happens while I listen to music, the music gets muted for a second between 1-2 minutes interval. I had tried using different headphones. The problem continues. Till the time i completed this description, it happened 5 times. Its really annoying.

Troubleshooting: Since we don’t know what’s causing it, it’s necessary to further observe the device and you can do that better by booting the device in safe mode to temporarily disable all third parties.

Observe closely if the sound gets muted every 1 or 2 minutes. If so, you have no other option but to do the master reset.

However, if it was fixed while in safe mode, it means one or some of your apps is causing it. You just have to find that app and uninstall it or you can also do the factory reset.

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How to fix LG V35 ThinQ with Snapchat that keeps crashing (easy steps)

Snapchat is one of the most used apps today and it goes without saying that it is updated regularly and should run smoothly on every device without any problems. However, we have readers who reported to have experienced problems with Snapchat while using it on their LG V35 ThinQ. We may have addressed this kind of problem in the past for other devices but we’ll be addressing it again for the benefit of our readers and this time the subject of our troubleshooting is the V35 ThinQ.

In this post, I will walk you through in troubleshooting your phone with an issue with Snapchat. We will try to determine the reason why the app is crashing so that we can formulate a solution that may fix the problem for good. So, if you’re on the owners of this phone or any Android device for that matter, continue reading as this article may help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG V35 ThinQ with Snapchat app that keeps on crashing

When it comes to app-related issues involving third parties, you can fix them on your own without having to bring your device to a technician. In fact, you can immediately fix this problem by removing the problematic app but that’s not really what we’re trying to accomplish here. We want to help you fix the problem so that you can continue using Snapchat without any problems. With all that being said, here’s what you should do about it:

First solution: Reboot your phone

It’s necessary that you do this first before anything else because there’s a possibility that this is just a result of a firmware glitch or something minor. Glitches can easily be fixed by a reboot so once your device has restarted, try using Snapchat to know if it still crashes. If it does, then try doing the forced reboot:

Press and hold the volume down and power keys together for 10 seconds or more.

This procedure is far more effective than the normal reboot; it will refresh your phone’s memory and reload all apps and services. Your phone will reboot like it usually does but after try using Snapchat to find out if it still crashes and if it does, then move on to the next solution.

Second solution: Stop Snapchat and close background apps

It’s normal for apps to experience minor error and glitches from time to time and random crashing can be a transpiring symptom. The simplest way to fix it is by forcing the errant app to stop. Here’s how:

Swipe down from the Notification bar.
Tap the Settings icon.
Tap the General tab.
Select Apps & notifications.
Tap App info.
Tap Snapchat app.
Select Force Stop option.
Then tap OK to confirm.

Do the same to end or force close any other background apps to prevent them from causing conflict with the Snapchat app’s normal routine. Retry launching and using the app afterwards to see if the problem is fixed. Proceed to the next applicable solutions if necessary.

Third solution: Reset Snapchat

By reset I mean clear its cache and data. This will bring the app back to its default settings and configuration as well as delete all the system cache and data files. If this is just a problem with the app, then this method will fix the problem.

Swipe down from the Notification bar.
Tap the Settings icon.
Tap the General tab.
Select Apps & notifications.
Tap App info.
Select Twitter app.
Tap Storage.
Then tap Clear Cache.

Try using the app after doing this procedure to know if the problem got fixed because if not, then move on to the next procedure.

Fourth solution: Uninstall Snapchat and reinstall it

Sometimes updating the app you’re having problems with is enough to fix a problem like this and there are also times when you need to completely remove the app from your phone and that’s what you need to do in this case. All the app’s associations with the firmware and other apps will be removed as well and reinstalling the app means you’re running the latest version of the app. Here’s how to do it:

Tap the Play Store app icon from the Home screen.
Tap the Menu icon.
Go to My apps & games.
Select Snapchat app.
Tap Uninstall option.
Then tap OK to confirm.
Reboot your phone.
Tap to open Play Store.
Tap the Menu icon.
Tap My apps & games.
Select Snapchat app.
Tap Install.
Then follow the onscreen prompts to reinstall the app.

Or you can also search for Twitter app using the Play Store search bar and then select the latest version of the app that is compatible with the current Android version of your phone.

I am confident enough that these procedures will fix the problem but if it continues to bug you after doing them or if the problem occurs again in the future, you may need to reset your phone to give it a fresh start. Make sure to backup your important files and data before doing so:

Back up all data on the internal memory before performing a master reset.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

I hope that this troubleshooting guide have helped you in some way. If you have other issues with your device that you want to share with us, feel free to contact us or leave a comment below.

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How to fix Snapchat that keeps crashing on Samsung Galaxy A7 (easy steps)

Snapchat is one of the popular apps many Android device owners are using. Needless to say, it’s well-maintained and up-to-date but there are times when users encounter issues with it and the most common is when it starts to crash. Such is the case with some of our readers that own Samsung Galaxy A7 units. They reported that for no apparent reason, their phones started to have a problem with Snapchat. Others said the app closes by itself upon opening while some are getting the error “Unfortunately, Snapchat has stopped.” No matter the symptom, the problem is the same and if you often use this app, then you need to address it immediately.

In this post, I will walk you through in troubleshooting your Galaxy A7 with Snapchat that keeps on crashing. We’ll try to determine the cause of the problem by ruling out every possibility. That way, we can try to formulate a solution that may fix this problem for good. So, if you’re one of the owners of the Galaxy A7, or any Android device for that matter, continue reading as this article may help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy A7 with Snapchat that keeps crashing

When it comes to third-party apps that keep on crashing, don’t worry too much because more often, they’re very minor issues. In fact, you can fix them by removing apps that crash but that’s not the point of this post. We will try to fix the problem so that you can continue using the app. With all that being said, here’s what I suggest you do about this problem:

First solution: Reboot your phone

If this is the first time you encountered the problem after using the app for weeks, then it could be just a minor glitch and a reboot may take care of it. Glitches happen all the time and they may occur to both apps and the firmware.

If the normal reboot doesn’t fix the problem, try doing the forced restart by pressing both the volume down and power keys and holding them down together for 10 seconds. This procedure will refresh your phone’s memory and reloads all apps, services and core functions.

If the problem continues after this, then move on to the next solution.

Second solution: Reset Snapchat

Majority of the problems that occur to third-party apps aren’t really due to firmware issues. So, after the first solution and the problem continues, troubleshoot the app that you’re having issues with. This method will bring it back to its default configuration and delete all its caches and data. It might be what you need to make Snapchat work perfectly again and here’s what you need to do:

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Apps.
Find and tap Snapchat.
Tap Storage.
Tap Clear cache.
Tap Clear data and then tap OK.

After this, reboot your phone normally to refresh its memory and once it becomes active, open Snapchat again to know if it still crashes or not and if it still does, then try the next solution.

Third solution: Uninstall Snapchat and reinstall it

The app may no longer be compatible with your phone’s firmware so you need to make sure it’s updated. However, instead of just updating it, I suggest you uninstall it from your phone to remove all its associations with the firmware and other apps and services. Don’t worry, you won’t lose anything in doing this:

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Apps.
Tap Snapchat.
Tap Uninstall.
Tap Uninstall again to confirm.

After this, open Play Store and search for Snapchat and then install it. This will make sure you have the latest version of the app in your phone. However, if the problem continues after this, then it’s time to troubleshoot the firmware.

Fourth solution: Wipe cache partition

This will delete all the system caches created by the firmware to make your phone and apps run smoothly. You need to do this as it’s possible that some of the apps you installed are crashing due to corrupt system cache.

Turn off the device.
Press and hold the Volume up, Home, and Power keys together.
When the Samsung Galaxy A7 logo screen displays, release only the Power key.
When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
Press the Volume down key until ‘wipe cache partition’ is highlighted.
Press the Power key to select.
Press the Volume down key until ‘yes’ is highlighted.
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

If the issue remains, then you have no other choice but reset your phone.

Fifth solution: Backup your important files and reset your phone

A master reset is more than enough to fix app-related issues but you have no other choice at this moment. So, make sure you make a backup of your important files and data especially ones that are stored in your phone’s internal storage. After which, disable the Factory Reset Protection by removing your Google ID from your phone and then follow these steps to reset your device:

Back up data on the internal memory.
If you signed into a Google account on the device, you have activated Anti-theft. You will need your Google username and password.
Turn off the device.
Press and hold the Volume Up and Home keys, then press and hold the Power key.
When the Samsung Galaxy logo displays, release only the Power key.
When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the phone.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

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5 Best Augmented Reality Apps In 2019

If you’re not immediately familiar with what augmented reality is, it basically uses your phone/tablet camera to recognize or add digital objects to the scene. One of the best examples of it was the ever-popular Pokemon Go, where you could see and play with Pokemon in the “real world” through your phone. Another great example is Snapchat filters, where your face can be turned into a puppy or a rabbit.

However, augmented reality isn’t all just about fun and games. While we have a couple of those on this list, today we’re mainly sharing augmented reality apps with a practical side, with hope that you’ll find them just as useful as we do. Whether you’re working on a home renovation project or wanting to send some snaps, there’s something for everyone.

AR MeasureKit

With this amazing app, you’ll be able to measure just about anything without any actual tools. Just open the app, and your phone’s camera will display whatever it is pointing at (you can even measure your face!). The current measurement features include ruler, face mesh, trajectory, marker pin, angles, person height, cube, and level.

Not only can you measure people or items that are already within your home, but if you’re looking at making/purchasing an item, and know the measurements, you can punch those numbers in to the app. It will display a digital version of the item right where you want it in your home, so you don’t have to play the guessing game anymore. Although this particular app is only available for the iPhone, there are similar apps for Android as well.

Download it now: MeasureKit

Snapchat

Snapchat has become wildly popular over the years, and it’s come a long way during that time as well. What was once seemingly built with adolescents in mind as the target audience, this app is now utilized by people of all ages and status, including businesses and leaders all over the world. Snapchat has become a way to make the world a closer place, all while having fun.

So if you’ve been prone to shy away from this app in the past, now is the time to give it a shot! As we mentioned earlier, you can snap your friends puppy/rabbit selfies, add different parts of your day to your stories, and see what other people are up to all over the world. The features are endless and the connections you can make are just as boundless.

Download it now: Google Play

StarWalk 2

StarWalk 2 is available both for free and for a small fee of $3. If you enjoy identifying constellations and sitting under the stars, we can’t recommend this app enough. On top of that, it’s also fantastic for academics. If you need to study the night sky for a class but are still having trouble figuring out what in the world you’re looking at, StarWalk 2 is a lifesaver.

Because there are two versions of this app, you can try the free version first before deciding whether you want to pay for it or not (although, we’re pretty sure you won’t regret the $3 investment). This app is said to be extremely accurate, so it will help you make huge strides when it comes to to recognizing star and planet patterns, opening up a whole new world of wonders for you to discover.

Download it now: Google Play

IKEA Place

Who doesn’t love IKEA? If you’ve never shopped this amazing store, you’re missing out. But perhaps you’ve been holding back because you’re not sure if the style quite fits your home and your vibe. That’s exactly where this app comes in: with IKEA Place, you’ll be able to see what IKEA products would exactly look like, right within your space, before buying.

Something like this for all stores would be groundbreaking. If you can see how large pieces of furniture look in your home, before purchasing them, it would solve so many common issues in furniture buying. Instead of having to send something back because it was too big, the wrong color, or the style just didn’t work for you, you can get those issues off the table ahead of time. This is a fantastic time to download IKEA Place and start designing your home.

Download it now: Google Play

Google Translate

While Google Translate is not a new development, you’re going to love some of the key features this app has to offer, especially if you love to travel the world. While travelling to different countries and soaking up the diversity is great, the language barrier that may come with that is not nearly as fun. In fact, being in a country where you have no idea what the menu says or how to find your hotel can be a bit unsettling. That’s where the Google Translate app comes in.

With the augmented reality features within this app, you’ll be able to pull out your phone, focus the camera on words written within another language, and have them translated for you on the spot. It takes the guesswork out of it, and is certain to make your trip so much more relaxing and even enjoyable. So if you do any travelling to different countries, be sure to download this app soon.

Download it now: Google Play

Closing

While one or two of these apps would be great for anyone to check out, all would be even better. Ranging from practical to entertaining and even communication, each one is designed to make different areas of your life just a little bit easier. If you decide to download, be sure to tell us all about it in the comments.

Why does Snapchat keep crashing on my Samsung Galaxy J5? [Troubleshooting Guide]

Aside from Facebook and Twitter, smartphone users are also known for being avid snapchatters, thus many have the Snapchat on their primary Apps list or personal folders. Nonetheless, people don’t always have the same positive experience when going live with Snapchat app on their Samsung Galaxy J5 smartphone as the app keeps crashing for some reasons. What could have possibly caused an app like Snapchat to become unstable at times and what must users should do in order to get the app work smoothly again as intended? If by any chance you have the same questions in mind that need answers for, then I encourage you to read this post as it contains more details on the possible reasons as to why a Snapchat app keeps crashing on your Android device, particularly a Galaxy J5.

Before we proceed, if you have other problems with your phone, make sure you visit our Galaxy J5 troubleshooting page for we have already addressed some of the most common problems with this phone. If ever you need more assistance, fill up our Android issues questionnaire and hit submit to contact us.

What triggers an app like Snapchat to crash on your Samsung Galaxy J5?

There are actually many possibilities as to why an app keeps crashing. The problem can be within the app itself that is poorly designed for stability, a network problem, software glitch, low memory on the phone, other bad apps, as well as bad updates. Meanwhile, there are also some whose problems were isolated to the phone system itself that does not support or not compatible with the app’s program structure but this should not be the case with Snapchat on Samsung Galaxy J5 as it should be working fine among other apps installed. So how do these factors inflict troubles while using Snapchat on the phone? Let’s get into the details then.

App’s stability. Given the constant updates and modifications released by Snapchat devs, we can say that the app itself is getting and doing better than it was before. But then again, just like other smartphone apps, it also can succumb into minor flaws and random glitches. For as long as nothing more serious is afflicting the app’s core system structure, these flaws can be rectified by a simple reboot, either on the app or on the device itself.
Bad apps. There are also other apps that can somehow cause conflict with Snapchat so whenever that bad app is running and at the same time you are using Snapchat, the latter app gives up and just crashes. Only you can tell if this is the underlying cause because you know when Snapchat problems occur. For example, if that happens when you run another app simultaneously with Snapchat and that the crashing problem constantly happens, then most likely it’s the bad app’s doing.
Network problems. A strong and stable network connection is one of the requisites for you to send and receive snapchat images and videos. So whenever network problems occur, the app itself becomes erratic. Alert prompts and messages pertaining to network problems usually tells you about what’s going on so be sure to pay attention to them so as to get some hints on what to do next.
Insufficient memory. The nature of the app that mainly involves taking of and sending photos and videos to share to other people means that your device should always have enough or even more memory space to allocate and process new multimedia files. Thus if you already have stored tons of apps and files on your device, you are likely to succumb into any types of device issues that are associated with insufficient storage.
Faulty updates. Aside from bad apps, faulty updates can also be the culprit. Aside from bringing in new features and enhanced functions, software updates also contain some bugs that can trigger software glitches upon implementation. This is true to either app updates and Android updates. It may be quite easy for anyone to determine that the update is to blame as symptoms always occur after the update installation but finding the ultimate solution is a bit difficult. You’ll have to dig for some possible solutions and run into a series of steps until you are finally able to fix it. In worst case scenarios, you would end up having to wait for a new update to be rolled out as none of the workarounds is able to rectify the glitch.

Nonetheless, all these probable causes are associated with the software so it means that there’s a chance for you to fix it on your end as repair won’t be necessary. Unless your phone’s camera has physical or liquid damage and that you cannot take photos or record videos for Snapchat due to camera defects. This is when repair would be necessary. Otherwise, you can take your chances by trying any possible workarounds available. Read on to learn your options.

How to fix a problem on Snapchat that keeps crashing on your Galaxy J5?

Now that you already have an idea on the possible triggers, it’s time to deal with the problem at hand. The following methods are deemed generic solutions used to deal with various types of mobile apps issues and errors including Snapchat. Should you wish to troubleshoot a similar issue on the same device, you can consider these among your options.

Before anything else, check and ensure that your device has sufficient or even more than enough memory space available. If necessary, remove or uninstall all unnecessary apps and contents from your device or move some of your important data to a backup storage.

Soft reset

A soft reset may be the only thing you need especially if the problem at hand is just among other minor software glitches that randomly occurs on the device. The process is considered safe as it won’t affect any data. Here’s how a soft reset is properly done on your Galaxy J5:

Hold down the Power button for 3 to 5 seconds.
Tap the option to Power Off.
Tap Power off again to confirm.
Wait until your phone powers off completely. Keep your device powered off for about 1 minute then press and hold the Power button to turn it back on.

Alternatively, you can do a force restart in case Snapchat causes your device to become frozen or unresponsive.

To force your Galaxy J5 to restart, press and hold the Volume Down and Power buttons at the same time for a few seconds and then release both buttons when the Samsung logo appears.

That should fix any glitch without affecting your phone data.

Force close Snapchat app

Aside from rebooting the device, you can also do a force close on the Snapchat app. This forces the app the stop and at the same clears up memory on the app and the device itself. Glitches are also likely be eradicated in the process. Here’s how it’s done:

Tap Settings to open the Settings app.
Tap Apps & notifications.
Select App info.
Locate and then tap the Snapchat app.
Tap the Force stop option.

After doing so, reboot your device again then run Snapchat afterwards. If the app still crashes or not working, then try other solutions.

Clear app’s cache and data

Bugs also dwell among other temporary files or cached files and data on your device. So unless the cache files are removed, the bugs continue to ruin the app’s normal operations. This is when clearing of the app’s cache and data plays its role. If you haven’t done it yet, then follow these steps:

Tap Apps & notifications.
Tap App info.
Tap on Snapchat app.
Tap Storage.
Tap Clear cache and/or Clear data option.

Note: Take note that while clearing all app’s data can resolve the issue, doing so will also erase your data saved in the app including passwords and customized settings on Snapchat. So before you do it, make sure you take note of your Snapchat credentials including passwords as you’ll need to re-enter them afterwards.

Wait until the cache clearing completes then try to launch and use Facebook app again on your phone.

Uninstall and re-install Snapchat app

If clearing the app’s cache and data failed to fix the glitch and Snapchat is still problematic, you can try uninstalling the app and then re-install. Should there be any incorrect settings on the app that has caused the app itself to act weird, then that should be erased during the uninstallation process. Here’s how it’s done:

Touch and hold the Snapchat app to begin with.
Drag the app icon to Uninstall at the top of the screen. If you don’t see the Uninstall label, it means that the selected app is a system app which cannot be uninstalled.
Wait until the app is completely removed.
Then reboot your phone.
After the reboot, re-install the Facebook app by going to the Google Play Store then download and install the application.

Here’s how you reinstall Snapchat on your Galaxy J5:

Tap to open the Google Play Store app on your phone.
Tap Menu.
Go to My apps & games.
Select Library.
Tap Snapchat.
Tap the option to Install or Enable.

Alternatively, you can use a computer to download and re-install Snapchat app on your Galaxy J5. Should you find the need to do so, then here’s how it’s done:

On your computer, open a browser then go to play.google.com.
Click Apps.
Click My apps.
Click Snapchat.
Click Install, Installed or Enable.
If necessary, sign into your Google Account to proceed.
Select your Galaxy J5 then click Install.

Verify and ensure that the Snapchat app you select is on the latest version and that it is compatible with the current Android version your device is running on. Doing so will prevent issues triggered by system conflict.

Update Snapchat or Android to the latest version available

If you haven’t already, download and install the latest Snapchat version on your device. Or you can just remove the app and then download the latest Snapchat version of the app on Play Store. Doing so will rule out the possibility about some bugs causing the current app’s version on your device to become corrupted thus unable to work as intended.

Factory reset

You may consider a factory reset as your last resort if all else have failed to fix the problem and Snapchat still keeps crashing on your device. You may opt to perform a factory reset through your phone Settings or using the hardware keys. For a step-by-step guide on how to factory reset an Android device like your Samsung Galaxy J5, visit the tutorial section of our dedicated troubleshooting pages.

Seek more help

If factory reset is not your option and Snapchat remains problematic, then you have to option not to use the app or use other alternative apps instead. Or you can also try to contact Snapchat support to escalate the problem and ask further assistance in doing a more advanced troubleshooting using some dedicated tools on their end.

Posts you may be interested in reading:

How to fix Note 5 call dropping issue, won’t detect 4G LTE, other issues

For our #GalaxyNote5 users, here’s an addition post for you. This article discusses 10 common and new Note 5 issues and their respective solutions. We hope you’ll find this one helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 screen not working after moisture exposure

Hi. Having issues with the touch and display after taking my 2-year old Note 5 for a jog. It was a long run and i think sweat might have seeped in the ports or somehow. The screen has purple spots on the top and the doesn’t respond to touch in some areas. It seems like the phone is responding to touch without even doing anything like the widgets and Google Now keep opening as if i am touching the screen every other second. — Vigneshraj

Solution: Hi Vigneshraj. Try booting the phone to Recovery mode so you can factory reset the device. If a factory reset won’t bring the screen back to its normal working state, have it repaired or replaced. Here are the steps to reboot the phone to Recover Mode:

Charge the phone for at least 30 minutes.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
You can either wipe the cache partition or do a factory reset when in this mode.

Problem 2: Galaxy Note 5 screen flashes a different color before unlocking

Hi. My problem is this. when my screen times out and goes black, when i press the Home button to lighten it back up and unlock my phone, the black screen flashed a coppery colour before it comes onto the unlock screen. I have no idea why it’s doing it. I have tried a few things, but not been able to fix it yet. I’ve also previously had an issue with the screen flickering when it was on auto light but i seem to have fixed that problem somehow. Thanks. Any solutions would be great. — Tessctucker

Solution: Hi Tessctucker. Can you remember doing anything different before this problem started to occur? Did you change some settings or install anything? If you did, try to reverse what you did and see if that will fix it. For example, if you installed a particular app prior to noticing the problem, try to uninstall it and see how it goes.

If the issue happened out of the blue, consider doing a factory reset to establish a baseline. After a factory reset, make sure not to install any app right away. Let the phone run for a few hours, all the while observing the phone. If the screen continues to exhibit the same unusual behavior, have the phone repaired or replaced.

Problem 3: Galaxy Note 5 has no signal, won’t detect network

I am based in Malawi, Africa. I have just bought Samsung Note 5. I have everything set but when i insert my local (Airtel SIM Card) the phone does not read the card so that I have not mobile network. However I can browse using WiFi. I have tried setting and resetting the APNs but to no avail. Can you please assist? — Paul

Solution: Hi Paul. There are few reasons why your phone may not be detecting the network. Let’s discuss each of them briefly.

SIM card must be active. This is a no-brainer but you should make sure that the SIM card you’re using is activated by your carrier. If you have another known, working phone, make sure to insert it there so you’ll know if the SIM card is fine.

Is the phone CDMA or GSM? Since you did not mention if you’re in a GSM or CDMA network, we’ll assume that it’s GSM. In general, CDMA phones only needs a SIM card in order to access LTE, while GSM phone can’t work without it. Make sure to do some research about your phone by checking if it’s a CDMA or GSM. You can use the model number to get accurate information. Keep in mind that in most cases, CDMA phones won’t work in GSM networks and vice versa.

Radio frequencies. In order to detect a carrier’s signal, a phone must be equipped with a network chip that can work in a certain radio frequency or band. Make sure that your phone’s frequency bands are compatible with your carrier’s. Contact your carrier to ask what their frequencies are and compare them to the frequencies of your phone. Again, you must do some online research so you’ll know more about your phone.

SIM card slot may be defective. It may be rare but having a bad SIM card slot can still happen. Try to use another SIM card that’s compatible with your phone and your carrier and see if your phone can read or detect it. If it can’t, you have a hardware problem. Send the phone in for repair or replacement.

Problem 4: How to use older Android version on a Galaxy Note 5

Hello. My issue is ever since the update to Marshmallow, I am not able to move certain downloaded apps to my SD card anymore. I use to be able to. Now I have storage issues constantly. Is there any way to reload a prior version? — Bree

Solution: Hi Bree. Try doing the usual solutions for post-update issues first — cache partition wipe and factory reset. If they won’t fix your issue at all and you still want use the older Android version, try flashing.

Flashing is basically modifying core system files and folders so you want to make sure that you do it properly. Not doing so may result to complications, including permanently bricking your phone. Flashing procedures vary by phone model so be sure to look for a good guide for you device.

Keep in mind that not all apps are designed to work from an SD card. If some apps will continue to be problematic when you move them to an SD card, or if you won’t be able to move them at all, then stop transferring them.

For reference, here are the steps on how to wipe the cache partition of your Note 5:

Turn off your Samsung Galaxy Note 5 completely.
Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
Once the Android logo shows, release both the Volume Up and Home buttons.
The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

To factory reset your device, follow these steps:

Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
Turn off your Samsung Galaxy Note 5 completely.
Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
Once the Android logo shows, release both the Volume Up and Home buttons.
The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 5: How to fix Note 5 call dropping issue

I have a Note 5 and all of a sudden my phone calls keep dropping. I can never finish a phone call..i thought it was a problem with the network and changed my SIM card and the problem seemed to have resolved. And now it has happened again. My phone is updated but I’m not sure if this issue was related to the update or not. Thanks in advance. — Amal

Solution: Hi Amal. Calls can drop for a variety of reasons. It can be due to a bad app, a software glitch, a hardware problem, or a network issue. To know which of these things is happening, you try to eliminate one from the list in a logical order.

Wipe the Phone app’s cache and data. This should be the first thing that you want to do. This will ensure that the problem is not app-related. Here’s how it’s done:

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Cache and Clear Data buttons for the application. For pre-installed apps, Clear Data may be the only active button. In that case, just ignore Clear Cache option and simply tap on Clear Data.

Boot to safe mode. Some third party apps can be problematic and can result to all sorts of problems. To know if there’s a third party app causing this trouble, you want to simulate the problem after you’ve restarted the phone to safe mode. In this mode, third party apps and services are prevented from running. If one of them is to blame, the problem should not occur while the phone is in safe mode. Here’s how it’s done:

Press and hold the Power button.
Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
Continue holding the button until the phone finishes rebooting.
Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Do a factory reset. As already mentioned above and in some of our posts, factory reset is the ultimate software solution for all things software. If the cause of the call dropping issue is on the operating system or one of the apps, factory reset should fix it. Make sure that you test the phone right away after setting it back to its factory defaults. See steps above on how to do it.

Contact your carrier. If your calls continue to drop even after a factory reset and without apps installed, the problem must either be hardware related, or an issue with your carrier’s system. Make sure that you let them know about the situation so they can help you identify the cause.

Problem 6: Note 5 unable to send videos and photos on Snapchat when on mobile data

I currently have a note 5 and all my apps such as Facebook, Instagram, & my Google Chrome are working just fine with the 4G LTE network. The problem is that my Snapchat isn’t letting me upload any videos or pictures unless I’m on Wi-Fi. It is not working on my regular network. My current carrier is Cricket Wireless. Can you all help me fix this? Please and thank you! — Maricela

Solution: Hi Maricela. If you’re having problems sending videos or photos over LTE, try using 3G network only. Some users before were able to use that as a workaround. This is definitely not ideal but it was a way to make the thing work.

If that won’t work at all, contact your carrier and let them know of the problem.

As a device troubleshooting measure, make sure that you uninstall and reinstall Snapchat. If nothing will change, contact Snapchat support.

Problem 7: Galaxy Note 5 won’t detect 4G LTE

Hi. I’m using a Galaxy Note 5 Samsung. The first time i use mobile data i can get 4G in my Note 5. After I change SIM card, I can’t get any 4G. I already make sure the card is 4G and got internet access in it. There is one day the phone suddenly got in 4G but then return to 3G /H+ again. so i knly get H+ signal so far how can i fox this? — Andersenprasetyo.gani

Solution: Hi Andersenprasetyo.gani. Sometimes, a simple reboot can fix an issue like this. Make sure that you turn the phone off and let it sit for some 10 seconds before turning it back on.

At times, SIM cards can get damaged for some reason. Try using a new SIM card with 4G LTE capability.

If that won’t work, do a factory reset and see how 4G works again. Here’s how:

From the Home screen, tap the Apps icon.
Find and tap the Settings icon.
Under the ‘Personal’ section, find and tap Backup and reset.
Tap Factory data reset.
Touch Reset device to proceed with the reset.
Depending on the security lock you used, enter the PIN or password.
Tap Continue.
Touch Delete all to confirm your action.

Finally, make sure that you contact your carrier so they can help you as well. There may be an on-going outage or maintenance works in your area so tweaking something in your phone won’t really help at all.

Problem 8: Galaxy Note 5 calendar app won’t make any sound notification

Note 5 – Calendar sound notification does not work. Have checked and tested all settings numerous times, restarted the phone numerous times, still doesn’t work. Will only give quick vibration and flash the screen with the event. Unless you see it happen, you miss everything in the calendar. Tried multiple calendars from the app store, all do the same thing. — Mmsicotte

Solution: Hi Mmsicotte. We can’t think of any common or know bug that causes an issue like this. If multiple calendar apps do the same thing, you should try a factory reset to see if there’s an operating system glitch causing it.

Problem 9: Galaxy Note 5 won’t install Nougat update

I have Galaxy Note 5, running OS Android 5.1.1. I want to upgrade to Nougat but when i search for software update, a message occurs that your operating system is modified in an unauthorized way. Kindly update through Smart Switch. I have also tried the smart switch, it runs but it fails in the end. Please help me. — Hasan

Solution: Hi Hasan. If you can’t install an update via Smart Switch either, you should reflash the device. This will allow you overwrite the current ROM with a stock Nougat version, or a custom ROM.

We don’t provide flashing guide in our blog so we suggest that you use Google to search for one.

Keep in mind that flashing has its risks and is usually not recommended for average users. A lot of bad things can happen if it’s not done properly. In some cases, even if all steps are done correctly, problems can still occur afterwards. If you intend to accept the risks, including the possibility that your phone may become permanently bricked, then go ahead. Again, be sure to find a good guide. We suggest that you visit some forums like XDA-Developers forum in order to get in touch with other Note 5 users who may have the same phone model as yours.

Flashing will allow you to use either a Samsung/carrier provided firmware/ROM or a custom ROM. The choice is up to you but take into consideration that custom ROMs may not be as stable as official ROMs. Developing an Android operating system is demanding resource wise and most custom ROMs are collaborations of brilliant Android users. That means that custom ROMs may sometimes be buggy and may remain so for a long time because it can take time for developers to address the problem. Anyway, again, it depends on your pick but be sure to know what you’re doing.

Problem 10: Galaxy Note 5 can’t install update

I have another Note 5 that is unlocked. Originally from AT&T. Why is it still on Android version 5.1? I even put my friend’s AT&T SIM card in and then checked for updates and it still said my device was up-to-date. Rubies was yesterday 6/22/17. It’s driving me nuts. Any help would greatly be appreciated. Thanks. — Chad

Solution: Hi Chad. Try using Smart Switch and see if there’s a pending update for your device. Make sure to use the PC or Mac version and not the one in your device.

If you can’t update your Note 5 via Smart Switch, refer to our suggestion for Hasan above.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 unable to install Snapchat, other app issues

Here’s another post of #GalaxyS5 app-related problems for you today. For those who are new to our site, don’t forget to visit other similar posts we published in the past.

In the meantime, these are the 7 particular topics we’re dealing in this article:

Galaxy S5 unable to install Snapchat
Multiple Galaxy S5 apps missing after installation
Galaxy S5 apps keep freezing
Galaxy S5 contacts deleted after an update
How to get OTA update for AT&T Galaxy S5
How to update AT&T Galaxy S5 to Lollipop
Galaxy S5 date and time keeps changing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S5 unable to install Snapchat

When I click on the SnapChat app it takes me to an Internet page and says this message: “Supported Android Devices. Snapchat supports Android 4.1 and up. For the best experience, please update your Android device to the latest firmware and download the latest version of Snapchat?.

Please note: Some Snapchatters on Samsung Galaxy devices running 5.0 Lollipop are experiencing issues on the latest version of Snapchat ?. If you are experiencing a similar issue please try updating your device and then logging into Snapchat.”

I have no updates showing on my phone and I have uninstalled it and downloaded it again and I still can’t get in the app. — Cerys

Solution: Hi Cerys. We’ve encountered this same exact issues in other Android forums so we know that this is not isolated to your device. The problem is actually coming from the app itself. We’ve been raising questions to Snapchat developer team about this but we never heard from them. Basically, the app is not compatible with some Android operating system versions like the one running on your device. This is a Samsung or Google issue but rather a problem that must be fixed by Snapchat team. We don’t recommend that you contact them as they don’t seem to care enough about this error at this time. We do hope that they can release a patch to eventually take care of the problem soon.

Problem #2: Multiple Galaxy S5 apps missing after installation

I have been using a third party app called Allvoi (VOIP app). For sometime it hangs while registering. So I decided to uninstall and then install it again. I tried doing the same. Now in Google Play Store, the app is shown as installed. But it does not appear anywhere (not in application manager also). I noticed same thing is happening with Talking Tom Cat, Yahoo Weather, CNN and WordWeb also. These apps are show as installed, but do not appear anywhere. It will be great help if you can let me know how to resolve the issue. — ParthaBorah

Solution: Hi ParthaBorah. If there are more than 2 apps showing the same problematic behavior in your phone, the issue might be coming from a corrupted system cache or firmware. To fix that, you must first wipe the cache partition and do a follow up with factory reset if nothing changes. For reference, here are the steps on how to do them:

How to wipe the cache partition of a Galaxy S5

Turn the phone off.
Press and hold the following buttons together: Power, Volume Up and Home.
Release the buttons once the Android system recovery menu appears.
Use the Volume buttons to navigate to Wipe Cache Partition option.
Press the Power button to confirm selection.
Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to perform a factory reset on a Galaxy S5

Power down the Galaxy S5.
Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Use the Power button to select Reboot system now.
When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 apps keep freezing

For several months now, my lock screen has been freezing when I try to unlock my phone. The screen comes on, but the phone doesn’t recognize that I’m trying to unlock it. I originally had the fingerprint scanner but it kept freezing, so I switched to the pattern unlock (seems worse, honestly). It tends to happen at least a couple times a day and is really frustrating. I wiped the phone cache as well as the cache partition but it didn’t help. I tried switching to the Google Now Launcher (especially because I kept getting those stupid “touch wiz home has stopped working”) error messages. I was also having issues with the keyboard freezing, but that seems to have mostly resolved since I switched to SwiftKey, but is sometimes still laggy when I first start typing. I have disabled almost all of the bloatware and don’t have any sketchy apps downloaded on my phone….I have more than enough extra memory and a high quality SD card. I switched to a larger capacity SD card to see if it would help, but it didn’t . — Sarah

Solution: Hi Sarah. Slow performance issues can caused by corrupted cache or operating system. Since you have tried to delete the cache partition, we suggest you try to do a factory reset to see a difference.

Keep in mind that poorly coded third party apps can also affect how other apps work. Once you have factory reset the phone, leave it at that state for at least 24 hours (without installing third party apps) so you can further narrow down the potential causes. You also want to remove the SD card to see if that’s causing the lag as well.

Problem #4: Galaxy S5 contacts deleted after an update

I upgraded to the new update as prompted to do so and my contact list has gone. I have taken out the battery and restarted the phone, held the home screen and volume and power button ‘wiping the cache’ whilst rebooting and nothing and have also tried ‘clearing cache’ and ‘clear data’ in my contacts storage but still nothing. Please help as I have NO contacts. I don’t want to restart factory settings as I will loose everything on my phone, is there no other way? Or can I not reinstall the old update? — Cheryl

Solution: Hi Cheryl. If that update was provided by your wireless carrier, there’s no way you can downgrade the firmware unless you’re willing to root the phone prior to installing a custom ROM. Also, recovery of your contacts is out of the question unless you have them duplicated somewhere. Doing a factory reset will not bring the contacts back and will not accomplish anything other than probably clear out some minor bugs in the system.

What you can do from now on is to ensure that all your important files like photos, videos, contacts, etc are backed up in another device to prevent losing them again. Flash drives like the one in your phone or SD card are still not 100% reliable and they can become corrupted anytime. Don’t take the risk of losing your files by not duplicating them. We seldom hear an issue like yours but they do happen so moving forward, make sure that all your digital valuables are kept safe.

Problem #5: How to get OTA update for AT&T Galaxy S5

I’m writing to share with you an additional, little-known solution I found today to the Galaxy S5 not upgrading to Lollipop. I’ve seen a lot of droid users asking about this issue & wanted to share the solution that worked for me.

I had been trying to upgrade since the release came out in October 2015, and every time I would receive an error message that either I did not have enough space or just simply ‘unable to install’. I went through numerous troubleshooting tips like clearing the cache, moving things to the SD card. None of it worked. I went to the AT&T Support Center just before Christmas and walked out after waiting in line over an hour. Every time I called support, no one was any help and some of them weren’t even aware of the issue!

Well today I decided to try again. Called AT&T and by a great stroke of luck the support guy knew exactly what I was talking about. In fact, he had the same issue with his S5 and immediately told me what to do:

It’s the sim card. If your sim card’s last digit is an 8, then it won’t let your phone update to lollipop. I didn’t ask him for specific details as to why, but he highly suggested I replace the sim card and try again. I immediately went to AT&T, got the sim card replaced, and viola! Perfect.

Just wanted to share this tid bit. Thanks! — Angela

Solution: Hi Angela. Thank you for sharing this tip. Carriers use limited server bandwidth or capacity when rolling out updates for their customers so they usually do them in batches. Scheduling schemes when updates are released vary by carriers as well and it’s good to know that a simple tip from your carrier’s technical group helped you. This scheme may change though at a later date so that other users (another batch) can avail of the updates. So we don’t see this as a permanent way to update an AT&T device because obviously not everyone can simply replace their SIM cards to something that ends with a digit “8”. We welcome this tip though. Thank you very much. We’re glad to have found an effective workaround to share to Android community. For AT&T users who can’t wait for their turn to update their device, do this.

Problem #6: How to update AT&T Galaxy S5 to Lollipop

I’m having a problem with my AT&T Samsung Galaxy S5. My operating system is quite old, and I wish to update it to 5.0 Lollipop. However, I live in Canada and use Speakout as my carrier. My phone on the other hand, is an AT&T Galaxy S5. From what I gathered on the Internet, AT&T won’t let you update unless you are on their network or at least in the US. Every time I go to the check for software update setting, it says “no update found” and “wait for 24 hours”. How can I bypass this issue? I would prefer not flashing the device, but I will if I have to. — Daniel

Solution: Hi Daniel. Your Galaxy S5 runs an Android version that can only update itself when it detects an AT&T SIM card. Of course, you also need to be connected to their network to do that so getting an over-the-air update in Canada is impossible. Your only way to get Lollipop on that device is by manually flashing it.

Problem #7: Galaxy S5 date and time keeps changing

Every time I boot this phone (which I got new under two months ago), the settings change from the date and time and time zone being provided by network to not being so. Shortly after every restart, a message pops up that brings this to my attention (though I don’t recall the exact wording of that message). I know how to change those settings back easily enough, but it also doesn’t seem like I should have to. I guess I have to admit this isn’t the biggest deal in the world…but it is annoying. Ideas? — Sonny

Solution: Hi Sonny. We’ve encountered an issue like this in other phone models before and there seems to be no pattern that we recognized as to what might be its true cause. As a workaround, try to avoid enabling “Automatic date and time” and “Automatic time zone” and manually setting date and time instead. You can also try to wipe the cache partition and do a factory reset to see if there’s a cache or firmware bug behind this annoying issue.

Engage with us

Galaxy Note 5 capacitive buttons not working, other issues

Samsung’s flagship, the Galaxy Note 5, is a stable device but we continue to receive requests for assistance from some users.

Here’s another collection of #GalaxyNote5 problems that we tackle today:

Galaxy Note 5 capacitive buttons not working
Galaxy Note 5 screen flickers when in low brightness level
Galaxy Note 5 locked out and Google Android Device Manager password not working
Galaxy Note 5 restarts on its own when Snapchat loads | Galaxy Note 5 overheating issue
Sprint Galaxy Note 5 voicemail app not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy Note 5 capacitive buttons not working

First off, I purchased my AT&T Note 5 (SM-XN920A 5.1.1) from a friend so no warrantee, exchange or replacement option. My capacitive touch keys are not working nor will they light up. They slowly went out until one day they just stopped completely. I have scoured the internet for answers to no avail and simply need to know if there’s anything else I can do or try and if not is it’s a hardware or software/firmware problem? What exactly do I need to repair?

This seems to be a very common issue so there are a lot of helpful ideas. The top 2 fixes are power saving/ultra power saving settings and touch key light duration under display. I have already examined both these thoroughly. I have also tried tweaking other settings including one-handed operation etc.. For some people disabling Facebook Messenger worked and others by placing the phone in the fridge for a couple of minutes (due to overheating). I tried the Galaxy button lights app..did nothing but currently use app called “back button” in replacement of the back and recent keys. I have tried everything! If you told me to hold the phone above my head, hop on one foot while singing..I am desperate enough to do it. I ultimately wiped cache, tried safe mode and factory reset, still nothing. If it wasn’t for this being a common issue and reading the problem is a setting, firmware or update issue I would have already just concluded that it’s a hardware problem.

If it helps at all, I do not have the S-Pen that came with the Note but used my Note 4 S-Pen n it works on the 2 buttons. Other than that, there isn’t even a flicker at startup.I am at the point of just tired of trying and angers me to think of all the wasted hours on this. Any advice would be appreciated. Thank you so so very much. — Natalie

Solution: Hi Natalie. This issue happens from time to time in some Samsung devices but there appears to be no definitive pattern in order for Samsung or other third party technicians like us to pinpoint the exact cause. Your suspicion that the cause may not be hardware at all is founded since drivers (for specific components like the touchscreen or the capacitive buttons) can, technically, get corrupted. A driver is basically a computer program that controls a device or component like a touchscreen. However, we are yet to encounter and document a specific case that points to a bad driver as the culprit. Most of the time, fixing a software-caused issue is relatively easy since a factory reset can simply restore all necessary software settings to default. The fact that factory reset in your case did not resolve the issue is a confirmation that you don’t have a software problem at hand.

The common reasons for touchscreen and capacitive button issues are usually due to hardware malfunction after a device has been dropped or exposed to elements (water, heat, cold temperature). If your Note 5 did not see water or was never dropped, some critical or related components may have simply stopped working properly for some reason. This means that your best shot at getting a resolution is by having the phone repaired. If Samsung repair is out of question, bring the phone to a third party repair shop. We don’t provide hardware diagnostics and troubleshooting in this blog so if you are intent on looking for a solution to this problem, try other online resources.

Problem #2: Galaxy Note 5 screen flickers when in low brightness level

Hello. I have a problem with my Galaxy Note 5. I bought this phone last December, and I have never had problems with it until a few days ago when the bottom half of the screen began flickering. It only does this when the screen is set to the lowest brightness. If I increase the brightness it seems to stops. However, it sometimes doesn’t flicker even when it is set to the lowest brightness, but the screen now has a very faint permanent line that divides the flickering bottom half from the mostly normal top half. I say “mostly normal” because recently I noticed that there’s a part that also flickers on the top half of the screen.

I just woke up a few days ago and found it doing that. Over time I have dropped it more times than I can count but never did it give me any problems. And I’m sure I didn’t drop it in the last month or so. I don’t think it’s a hardware problem, though I can’t say for sure if it’s a software problem. I haven’t installed any new apps and I only updated the OS once. I tried factory reset and uninstalled many apps and disabled hardware overlays and none of that has worked. Is there something else I could try?

Thank you. — Schneider

Solution: Hi Schneider. This issue appears across several Samsung devices and does not look like isolated to any particular model, carrier, or firmware version. The cause of the problem may vary per case so there’s no known official resolution.

The thing that interests us though is the fact that you mention of seeing a permanent line on the screen at this time. That might suggest that you have a bad LCD or touchscreen, which also results to flickering issue when you change the brightness level.

The general rule in dealing with an Android issue is that, if the basic software troubleshooting won’t fix it, hardware is most likely to blame. Like what we tell Natalie above, if the things you did such as booting in safe mode, wiping the cache, and factory reset did not resolve your problem, you can safely assume that the screen is faulty. Make sure that you contact Samsung or the relevant party for a resolution.

Problem #3: Galaxy Note 5 locked out and Google Android Device Manager password not working

I went on vacation to Italy and after a couple of days my phone got accidentally locked (I had been using lock screen with keypad without problems). It asked for a recovery password, but the strange thing is that keypad disappeared and there is no place I could type in the password. Only a dark box with blinking cursor, but when touching it, it looks like touch screen is not working. However emergency call button and related keypad is instead working. I also noticed today that with long press I have options for paste and clipboard, but I’m still not able to use it. I reset password from Google>Android>Devicemanager, but still cannot type it in.

There was an upgrade pushed ~2 months ago, and despite observing some new slowness, there was no instability. Another upgrade was still pending though, and I was not willing to take it, so I suspect something could be related to it.

Is there any way to restore keypad to unlock the screen?

Or is there any option to clear the password or unlock from android/devicemanager? I didn’t setup a Samsung account with findmymobile, which I understand would have given me other option to reset password.

Trying to explore all alternatives before going the hard way with factory reset and losing all data.

Also being able to access the file system for data backup would be useful before hard reset.

Thanks in advance for your help! — Davide

Solution: Hi Davide. If the temporary password you created under Android Device Manager did not work, you’re out of luck. You’re only way out now is to do a factory reset. Doing so will delete your files not saved in the cloud or in other device before the lock out. There’s no other known work around for this one unfortunately.

For reference, these are the steps on how to factory reset your Note 5:

Turn off your Samsung Galaxy Note 5 completely.
Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
Once the Android logo shows, release both the Volume Up and Home buttons.
The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 restarts on its own when Snapchat loads | Galaxy Note 5 overheating issue

I go on SnapChat and click on someone, it shuts the phone down or restarts the phone with either a huge battery loss or complete battery loss. If i try Snapchat again, the problem persists until I plug it to the wall outlet to charge and then try Snapchat. Also, when this happen, my phone starts to overheat. My screen gets hot and the backside of the phone also gets really hot.

I have restarted phone, factory reset, deleted app, reinstalled and upgraded software. Still happens everytime. Sometimes it doesn’t, but suddenly it might.

If my battery is below 60% or around 30% ..it automatically shuts down if Snapchat is used.

I feel it is a battery issue, but when I use the phone in general, the battery has a good life. Even playing PokemonGo, it lasts me long.

The problem has been happening even before PokemonGo existed. So it’s not this app causing it.

Also, secondary problem:

My screen has a light yellow tint. But the tint doesn’t show on the taskbar on the top of the screen. It’s nice pure white where I can see the time, battery, service bars, but everything below that (the display pretty much) is slightly tinted. I’ve tried restarts and factory wipes ..even changing display settings. It still shows. Do help! Regards. — Fahim

Solution: Hi Fahim. To check if the issues you have is due to software or a third party app like Snapchat, we suggest that you first boot the phone in safe mode. Booting your Note 5 in safe mode will prevent third party apps and services from running. If the issue won’t occur in this mode, start uninstalling apps until the issue is eliminated. Make sure to observe your phone while in safe mode for at least 48 hours to know the difference. Here’s how it’s done:

Turn off the phone completely.
Press and hold the Power key.
Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
The phone will restart but keep the Volume Down button pressed.
Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
You may now release the Volume Down button.

Alternatively, you can do another round of factory reset and observe the phone for another 48 hours. Make sure that you don’t install anything during the observation.

If the issues continue during the observation period after doing any of these procedures, call Samsung for repair or replacement.

Problem #5: Sprint Galaxy Note 5 voicemail app not working

My phone is a brand new Galaxy Note 5 and I have transferred old info onto it. Problem: Voicemail. I receive it and retrieve it, but not notification on the voicemail icon. When I am on the inbox of voicemail…it will not verify my account information. If I go to preferences on voicemail the manage subscription does not work. It stays a soft grey. I have cleared cache and data. Nothing.

I have had Sprint reset so I can begin my voicemail again and still nothing. My husband has the same brand and provider and his version for voice mail is T.7.0.0.18 and works perfect mine is T.6.1.1.7. I cannot get my phone to do any manual updates under the voicemail app. Can you help? Thanks!

Hope I was clear in explaining my problem. SPRINT cannot help…hope you can. Thanks again! My number is area code 340 which is the United States Virgin Islands and so is my husband’s. His phone has worked perfect the day he got it 2 years ago. Thanks again. — Marta

Solution: Hi Marta. The only party that can help fix the issue is Sprint itself, especially if you’re using their own voicemail app. The only suggestions that we can provide are general software solutions like wiping the concerned app’s cache and data, wiping the phone system cache, or factory reset.

Specific app issues like what you’re experiencing can be caused by poor coding, which means that the app itself is poorly built and may be having some compatibility issues with the current phone or operating system.

If wiping the voicemail app’s cache and data did not work, try to wipe the cache partition. Here’s how it’s done:

Turn off your Samsung Galaxy Note 5 completely.
Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
Once the Android logo shows, release both the Volume Up and Home buttons.
The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If refreshing the system cache won’t help, the next logical step is to do a factory reset. If that won’t work still, call Sprint again and demand that they fix their service or app.