How to fix Snapchat keeps crashing on Galaxy S10 | troubleshoot “Unfortunately, Snapchat has stopped” issue

Are you having trouble with Snapchat? If Snapchat keeps crashing on your Galaxy S10, this post should help. Learn what to do by following our suggestions in this guide.

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How to fix Snapchat keeps crashing on Galaxy S10

Trying to fix Snapchat keeps crashing issue on Galaxy S10 is easy but you need to do a numbero of troubleshooting steps. Follow our suggestions below to do this.

Snapchat keeps crashing fix #1: Force quit Snapchat

If Snapchat keeps crashing for no apparent reason, that’s probably because of a minor or temporary bug. Some bugs can develop if a system is left to run for a long time. Try to force quit the app and see if that will help. There are two ways to do this.

Method 1: Close an app using Recent Apps key

1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

1. Open Settings app.
2. Tap Apps.
3. Tap the More settings icon (three-dot icon, upper right).
4. Tap Show system apps.
5. Find and tap the app.
6. Tap Force Stop.

Snapchat keeps crashing fix #2: Update Snapchat

Popular apps like Snapchat are regularly updated as bugs become known to developers. Make sure that your Snapchat app runs the latest version all the time. To check if it is, you can visit Play Store app and check if there’s an update for it. If not, simply ignore this step.

Snapchat keeps crashing fix #3: Clear cache partition

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Galaxy S10:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight ‘wipe cache partition’.
5. Press Power button to select.
6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Snapchat keeps crashing fix #4: Perform a soft reset

Should the problem return after rebooting the app itself, the next thing that you want to do is perform a soft reset. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.

For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Snapchat keeps crashing fix #5: Use another connection type (by switching to wifi or mobile data)

In some cases, Snapchat starts working again after switching to another connection type. For example, if you mostly use mobile data when using Snapchat, try to switch to wifi and see what happens or vice versa. There’s no definite explanation why doing this can sometimes fix Snapchat bugs but it’s worth trying. It doesn’t take a few seconds to do and it just might save from a lot of trouble. If it doesn’t seem to work though, proceed to the next steps below.

Snapchat keeps crashing fix #6: Clear cache of Snapchat

Deleting the cache is one of the direct ways to troubleshoot a problem app. It’s usually effective in fixing minor bugs caused by outdated cache or temporary files. It can be done safely without losing any user-related content in the app. Here’s how it’s done:

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Cache button.
10. Restart the device and check for the problem.

Snapchat keeps crashing fix #7: Reset Snapchat app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

1. Go to the Home screen.
2. Tap Apps icon.
3. Open Settings app.
4. Tap Apps.
5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
6. Select Show system apps.
7. Find and tap the appropriate app.
8. Tap Storage.
9. Tap Clear Data button.
10. Restart the device and check for the problem.

Snapchat keeps crashing fix #8: Reinstall Snapchat

Deleting and reinstalling a problem app can sometimes be an effective way to fix problems. If you haven’t tried it yet, make sure that you delete and reinstall Snapchat app. If possible, try not to update Snapchat and see what happens.

If Snapchat keeps crashing after you installed an update for it though, it’s a good idea to also delete its update. Here’s how:

1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
2. Open Settings app.
3. Tap Apps.
4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
6. Tap Uninstall to delete an app.
7. Tap OK to confirm.
8. To uninstall app updates (This option is only available when an update has been installed.)
9. Tap Uninstall Updates.
10. To confirm, tap OK.

Snapchat keeps crashing fix #9: Reset network settings

In case there’s a problem with the current network configuration on your S10, it’s not a bad idea to reset its network settings. Here’s how you do that:

1. From the Home screen, swipe up on an empty spot to open the Apps tray.
2. Tap General Management > Reset > Reset network settings.
3. Tap Reset settings.
4. If you have set up a PIN, enter it.
5. Tap Reset settings. Once complete a confirmation window will appear.

Snapchat keeps crashing fix #10: Uninstall apps

If Snapchat keeps crashing after you installed a new app, it’s possible that that app may be poorly coded. This happens from time to time so the idea is not remote at all. Try to uninstall the latest app you installed and see if that’s the one causing the Snapchat problem. If you installed multiple apps before noticing the problem, delete the said apps from the system.

Below are the steps to delete or uninstall an app:

1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
2. Open Settings app.
3. Tap Apps.
4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
6. Tap Uninstall to delete an app.
7. Tap OK to confirm.

Snapchat keeps crashing fix #11: Factory reset

If Snapchat is important to you in your everyday life and it’s still not fixed at this point, you should consider wiping the phone (factory reset) to see if there’s a software bug causing the problem. Otherwise, simply skip factory reset and just send a bug report to the developer.

In case you want to check if there’s software issue that causes Snapchat to keep crashing, here’s how to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

1. Create a backup of your personal data and remove your Google account.
2. Open Settings app.
3. Scroll to and tap General management.
4. Tap Reset.
5. Select Factory data reset from the given options.
6. Read the information then tap Reset to continue.
7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
4. Press and hold the Volume Up button and the Bixby button at the same time.
5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
6. The Recovery screen menu will now appear. When you see this, release the buttons.
7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
8. Press the Power button to select ‘Wipe data/factory reset.’
9. Use Volume Down to highlight Yes.
10. Press the Power button to confirm factory reset.

Snapchat keeps crashing fix #12: Submit bug report

If a user is unable to fix any app bug or problem after doing all the troubleshooting steps above, the most likely cause of the problem is deep within the code itself. There may be nothing that an end user can do about it except to report. If you want to do this, use the reporting tool within Snapchat’s settings menu.

 

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