About Felix Harley
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How to fix Google Play Store error 963 on Samsung Galaxy S9

The Google Play Store error 963 occurs while you’re trying to update or download an app. Some owners of the Samsung Galaxy S9 have complained about this problem so it doesn’t just occur to entry-level devices but also to high-end phones. It’s because it’s not a device-specific problem but an issue with the Play Store. So, if you have an Android phone, you may encounter this problem from time to time.

In this post, I will help you fix the problem with your Galaxy S9 so that you may continue using your phone without being bugged by the error. If you’re one of the owners of this phone, continue reading as this article may be able to help you.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

Here are the things you can do to try and fix this problem on your Galaxy S9…

  1. Restart your phone for it might be just due to a minor firmware issue.
  2. Make sure your Internet connection is stable.
  3. Clear cache and data of Google Play Store.
  4. Remove Google account and add it again.
  5. Perform factory reset.

When the Google Play Store error 963 happens, try to restart your phone first as it might be caused by a minor issue with the firmware. There has been some owners who reported to have fixed similar issues in the past with a simple reboot. If there’s no apparent reason or cause as to why this kind of problem happens, you should do the reboot first.

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Next, try to see if your internet connection is stable. There’s always a chance that the connection between your phone and Google servers were interrupted and resulted to the error. You may try turning off your WiFi or mobile data and turn it on again just to make sure it works properly. After which, try to download the app and see if the error still occurs.

After restarting your phone and making sure your internet connection is stable and the problem continues, then you have to go after the Play Store this time. While it’s the official app store for all Android devices, it’s still an app and may crash from time to time. That said, the next thing you should do is reset it by clearing its cache and data. Doing so will bring it back to its default configuration. However, if the problem continues, then move on to the next solution.

You have to try to remove your Google account and add it again as it might be an issue with your account. Your Android phone is tied to your Google account so it follows that if there’s an issue with it, all services that depend on it may also fail. Try removing it from your phone and then reboot your device. After which, add the account again and download an app. If the issue continues and you badly need to install the app, then you have no other choice but to reset your phone. All firmware-related issues can be fixed by a reset and this one’s no exception. However, make sure to backup your files and data before the reset as they will be deleted:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported Samsung Galaxy S7 Edge Internet problems

  • Learn how to #troubleshoot some pre-installed apps with the #Samsung #Galaxy S7 Edge (#S7Edge) that can’t connect to the internet.
  • How to fix your phone whose mobile data connection keeps dropping off.
  • Is there really a prioritization issue with the Play Store that affects phones connected via Wi-Fi?
  • How to permanently fix an issue involving the S7 Edge whose mobile data connectivity deteriorates over time until it drops off.
  • Who to contact if you have issues with mobile data connectivity with your phone? Companies concerned are Straight Talk and Samsung.
  • Learn how to troubleshoot your phone that can’t connect to the mobile data with new SIM card.

Galaxy-S7-Edge-Wi-Fi-Problems

We received a lot of internet-related issues from our readers ever since we started supporting devices. They are the most commonly reported problems not just with the Samsung Galaxy S7 Edge but all across the Android platform.

Read on to know more about these problems and how to fix them. If you already contacted us regarding this issue before, try to browse through the problems I cited in this article as we may have already addressed your concern.

If you have other issues with your phone, visit our S7 Edge troubleshooting page and browse through the problems we already addressed. Find problems that are similar to what you have and use the solutions we recommended. You may also contact us through this form should you need further assistance.

Q: “Hello Droid guy, I purchased my Samsung Galaxy S7 edge a few days back. For the first few days it was all good I loved it very much. But since yesterday I have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo sports and news updates on the edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when I operate with mobile data they seem to work fine. I am able to use all the Google apps with my home Wi-Fi except for Facebook and  apps on the edge panel. Please help me out.

A: It might be just some issues with your apps, so the first thing you should is troubleshoot one app that you’re having problem with. For instance, since you are having issues with Facebook, let’s troubleshoot that first and then we go to other apps. The first troubleshooting procedure you should do is clear the cache and data of the app. It’s safe to do it with Facebook because you won’t lose anything but your setting preferences…

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this procedure doesn’t fix the issue, then you need to do some general firmware troubleshooting especially if the issue started just recently or after an update. You have to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

These might be just the procedures you need to fix this kind of problem, otherwise, you need to do the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My new Samsung Galaxy S7 Edge’s mobile network drops sometimes. It happens randomly between 2 to 3 times a day. Every time it drops I lost all internet connection from my mobile carrier. I’ve tried turning on and off mobile data and airplane mode but it doesn’t help. The only solution for this is to restart the phone, but it’s really annoying to restart so often. How to fix this issue?

A: If this problem occurs with both Wi-Fi and mobile data enabled, try going to the Advanced Wi-Fi settings and turn on ‘Smart Network Switch’ so your phone will be connected to mobile data and won’t automatically switch between networks. If the problem still persists, try wiping the cache partition (follow steps above) or you may call your provider and inquire whether there’s an issue with the network or not.

Q: “I believe edge has prioritizing problem with Play Store. I have a newer C6300 Netgear dual band modem/router. S7 Edge can’t handshake with Play Store unless you either use the guest band on router or you put phone in airplane mode then turn WiFi back on.  S7 Edge works find with app in data mode.

A: I believe the problem isn’t the “prioritization” because there’s no such thing. I think the problem is with the settings of your new router. Try switching to a band that has less interference and see if that helps or you may call your Internet Service Provider and check your router.

Q: “Dear droid guy, I recently purchased a Samsung Galaxy S7 Edge. I am already having issues with the network connectivity and the LTE signal. I really hope you can help me. The problem is when I unlock my phone the H+ is displayed on the top right corner but it seems that the internet is not working. After a couple of seconds the H+ becomes H and then the phone completely loses connectivity to the network and also does not allow me to make calls or send text messages. This keeps happening throughout the day. Firstly, I contacted my carrier and also talked with other people that are on the same carrier. It would seem that the problem does not lye with the carrier.

I then proceeded with solutions found on the internet. One solution that seemed to have solved the problem was the wiping of the phone’s cache. This worked for about a day but then again the problem resurfaced making me lose connectivity. I now cannot make calls, send texts or connect to the internet. If you need any more information let me know. Thank you!

A: No carrier or service provider will ever agree that the problem is with their network. So, if you call tech support and inquire about it, you’ll be told everything is working fine. The same thing goes for Samsung, its techs will never agree to the idea that their device is the problem if there’s no solid proof. So, what you need to do is perform the master reset and if the problem remains, have the device replaced and hope the next unit is working properly.

Q: “I have a Galaxy S7 Edge that I bought on eBay. I have it connected to the Straight Talk network.  It worked great for 3 weeks and then all the sudden my mms and Internet aren’t  working. I have done a factory reset,  my APN is correct and I have gotten a new SIM card. Straight Talk says they can’t help me, and Samsung says the same. I don’t know what to do any more! Please help!

A: Then why are you staying with Straight Talk if they can’t help you with it? It is clear that when it comes to mobile data, the service provider or carrier is the first one that could be able to help you. I don’t know how you verified your APN but try to ask for it from Straight Talk’s tech support rep. The company has the history of changing its APN more often than others. Also, inquire about your account to see if it’s barred from sending/receiving MMS.

Q: “A little more background: my husband’s S7 Edge developed the same problem the same day. He is on a separate contract and we bought our phones 2 different places. I can still receive pictures, I just can’t send them. When I got my new SIM the data worked for a little while before it cut off again. And when I take my current SIM out of this phone and put it into my old S6 Edge and set up my APN, it works just fine.

A: It still has something to do with the APN. In the US, a phone has to be provisioned or entered into the carrier’s system to receive service even if it already has a SIM card. Try calling your service provider as they can do something about it for sure.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 that randomly stops while playing back Music and Watching Video [Troubleshooting Guide]

There are times when you’re listening to your favorite tracks that your phone suddenly stops the playback and then resumes. It’s a glitch and it occurs more often when you’ve been using your phone for months already and have made a lot of changes as well as saved a lot of files and data in it. Glitches are a sign that your phone already needs a reset but of course, no one wants to reset their devices every couple of months.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S7 with a very minor problem affecting its capability to play music or videos. There are a couple of things I want you to do that might fix this issue. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S7 with issues playing music or videos

Problem: A couple of weeks ago my S7 randomly stopped playing audio. I tried following the steps that you had already posted but they did not work. My phone is quite new so in my opinion these things shouldn’t be happening just yet. The audio stops playing in the beginning of a video/song then it comes back a second, then disappears again. This continues through the whole song/video. When watching youtube the video continues but not the audio. I tried changing wifi connection and when that didn’t work I tried putting it in safe mode. Nothing changed.

Solution: Have you tried using headphones on your phone while listening to music or watching a video? If not, then we recommend that you should try it so that you can verify if the speaker of your device is defective or not. But while using headphones and the issue persists, then it is possible that an outdated or corrupted files caused the issue. So, to be sure what is really the problem of your phone, we recommend you to do some troubleshooting procedures to determine if it is a firmware or hardware issue. Follow these methods:

Step 1: Delete System Cache Partition

As you said that you already boot your phone in safe mode but it didn’t help to resolve the issue, so, the next thing that you should do is to clear cache partition of your device. The system caches are temporary files stored in the directory that the firmware is using to make it easier and faster for the device to load up those files every time your device needs it. But if these caches are outdated and the firmware still using it that’s would be the reason that performance-related issue occurs without apparent reason. This time, we have to reset the cache directory so that newer files will be generated and could run perfectly to the system. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After you perform the procedure try to play a music or video and observe if the issue still happening. If it persists, then you can follow the next method.

Step 2: Reset your phone for it might be a serious firmware problem

Since deleting the system caches failed to fix the problem, there is a chance that a serious firmware issue triggered it and your last option is to reset your phone. Remember, that you will bring back your phone to its original form, meaning, all your files and data saved will be deleted. So, before you perform the steps transfer all of it to your computer or SD card so that it can be restored easily if the issue is fix. This is how you reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope after you do the reset the problem will be resolved.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S9 Plus with Black Screen of Death (easy steps)

The Samsung Galaxy S9 Plus comes packed with really impressive hardware specs and impressive features but just like any other smartphones, there would always come a time that an issue may occur. Since we started providing free support to our readers, we’ve encountered thousands of issues already and among the most common are related to the capability of the phone to turn on or boot up, which includes the Black Screen of Death (BSoD).

The BSoD is characterized by blank and unresponsive screen which leaves an impression that the phone has turned itself off and would no longer turn on. However, based on our experience, the device may actually still be powered on that if you make a call to your own number or send a message to it, you may hear the device ring but the screen would still stay black and unresponsive. The problem may also affect the phone’s capability to charge so if you connect it to its charger, it won’t respond.

In this post, I will tackle this problem with the Galaxy S9+ being the subject of our troubleshooting. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as it may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Black Screen of Death


I will share with you the solution that we’ve always been using to make your phone respond again. While we’re always tempted to think that if the phone has BSoD, the problem could be in the hardware but most of the time it’s not. In fact, the problem is more on the firmware side than hardware. Needless to say, you can fix it on your own without any help from someone. With all that being said, here’s what I suggest you do about this:

Do the Forced Reboot

If you’re familiar with battery pull procedure we often do to phones with removable batteries, well this is its counterpart but you can only do this to phones with non-removable batteries like the S9 Plus.

  • Press and hold the volume down button and the power keys at the same time for 10 seconds or more.

The combination is hard-wired in your phone so it will respond to it as long as it’s done correctly. If your phone still doesn’t respond to it, try doing it a couple more times to make sure or you may try these steps:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure you’re pressing the volume down button first before the power key because doing otherwise won’t result to a Forced Reboot and your device may still not respond. After making sure you’re doing it right but your device still doesn’t work, then try the alternative solution.

Alternative Solution

It’s also possible the battery got completely drained and the phone hasn’t shut itself off properly and such may result to a system crash. In case of a firmware crash, the phone won’t respond to whatever you do with it now imagine what would happen if the crash is accompanied with a drained battery.

To rule out this possibility, here’s what you need to do about it…

  1. Plug the charger to a working AC outlet.
  2. Connect the phone using the original cable (I highly recommend you use the wired charger).
  3. Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least ten minutes.
  4. Now, press and hold the volume down button and the power keys at the same time for 10 seconds or more but this time while the device is connected to its charger.

These solutions are more than enough to fix minor problems with the firmware or even the hardware. However, if your Samsung Galaxy S9 Plus is still not responding after doing all of this, then you should send it back to the store for the tech to check it up for you. You should negotiate for a replacement in case the problem continues.

I hope that our solutions work for you. If there are other things you want to share with us, feel free to contact us anytime or leave a comment in the section below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Nokia 6.1 Plus smartphone that keeps disconnecting from Wi-Fi network [Troubleshooting Guide]

Smartphones often experience random Wi-Fi drops whenever there is an ongoing network problem like server downtimes and network outages. Problems like this are inevitable given that the underlying cause isn’t on your end but on your network provider. Nonetheless, there are also network problems that are directly or indirectly inflicted by software errors on the phone itself.

These are the ones that can be remedied by some workarounds. The solutions I’ve mapped out in this context are used to deal with a network problem on the Nokia 6.1 Plus smartphone, particularly when the device keeps disconnecting from the Wi-Fi network. Hope you will find this helpful.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How troubleshoot Nokia 6.1 Plus that keeps disconnecting from WiFi?

Before performing any of the following methods, try to think of when the problem started. For example, did your Nokia phone begin to experience random Wi-Fi network disconnects after installing an app, implementing updates, or changing some settings? This will make it easier for you to determine the underlying cause and likewise obtain quick solutions. However, if this isn’t possible, then you can go ahead and try applying each of the given solutions. Feel free to start whenever you’re all set to troubleshoot your device.

First solution: Power cycle wireless router/modem then soft reset your phone.

Network problems on the phone may also be attributed to firmware issues on the network equipment (wireless router or modem you’re using). This means that you also need to do something to clear this out. The simplest yet very effective solution to this would a power cycle on the network equipment. It’s like performing a soft reset in smartphones. If you can access your Internet source (wireless router or modem), then try to power cycle it first. Here’s how:

  1. Locate then press the Power button on your wireless router/modem to turn it off.
  2. While it’s powered off, unplug the AC adapter from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug the AC adapter back in and then press the Power button to turn on.
  4. Wait until all the light indicators on the wireless router/modem become stable. Make sure the signal indicator shows at least 2 stable signal bars.

Your wireless router/modem firmware is now refreshed. Then reboot/soft reset your phone to refresh its memory and operating system as well. For starters, this is how a soft reset is done on the Nokia 6.1 Plus device:

  1. Press and hold the Power button for a few seconds and then release when the menu appears.
  2. Select Power off option. Your phone will then turn off.
  3. After 30 seconds, press the Power button to turn the phone on again.

Minor software errors that caused the phone to disconnect from Wi-Fi network should then be cleared in the process. This does not affect any saved data on the phone.

Second solution: Turn Wi-Fi off and then on again.

Another simple way to deal with minor Wi-Fi issues on the phone is by turning the feature off and then on again. There are some factors that would cause trouble to your phone’s wireless functions and thereby results to an unstable connection between the phone and Wi-Fi network. To clear this out, try this simple workaround:

  1. Tap Settings from the Main screen.
  2. Tap Wi-Fi.
  3. Tap the Wi-Fi switch to turn it off for a few seconds and then tap to turn Wi-Fi back on.

When your Wi-Fi connection is active, you will see the Wi-Fi icon on the status bar at the top of the screen. This means your phone is already connected to Wi-Fi internet.

Alternatively, you can turn Airplane Mode on for a few seconds and then turn it off again. This old trick has already done wonders to many smartphone owners who dealt with various types of wireless connectivity errors and glitches.

  • To do this, go to Settings-> More-> Airplane mode, then toggle the switch to turn the feature on and off.

When Airplane mode is turned on, wireless connectivity features on the phone are automatically disabled and will be enabled when Airplane mode is off. It’s another way to restart and refresh your phone’s wireless functions.

Third solution: Forget Wi-Fi network then reconnect.

A worse possibility is on the Wi-Fi network that has become totally corrupted and no longer functional. In this case, the only way to fix it is by forgetting or deleting the corrupted Wi-Fi network and then set it up again to reconnect. Here’s how to forget saved Wi-Fi network on your Nokia 6.1 Plus:

  1. Tap to open Settings.
  2. Tap Wi-Fi.
  3. Tap the Wi-Fi networking switch to turn it on.
  4. Scroll down to and tap Manage option.
  5. Select Known networks.
  6. Touch and hold the name of the Wi-Fi network you want to delete.
  7. Tap Delete to confirm.

After forgetting the Wi-Fi network, reboot/soft reset your phone to clear cache from the internal memory and refresh the phone system. As soon as your phone boots up, set up your Wi-Fi network to connect to.

Fourth solution: Reset network/APN settings on the phone.

Network connectivity issues on the phone may also be due to invalid or incorrect network configurations. This is often the case after installing an update that automatically overrides network settings on the device. There is a chance that the recent settings changes would cause conflict or error, and thereby makes the network connection unstable.

  1. Tap Settings from the Home screen.
  2. Scroll down to and tap Backup & Reset.
  3. Tap Network Settings Reset option.

Confirm network settings reset then wait until the phone restores the default or original network configurations.

Fifth solution: Update phone software (manually).

Android 8.1 Oreo update is already available for Nokia 6 (2018). But since your phone doesn’t have a stable Wi-Fi internet connection, you have to manually install the update. To make this done, you will need to sideload Oreo OTA ZIP on your computer using the stock recovery. Before you proceed, back up your data for safekeeping. Also make sure that your phone has at least 50 percent battery to avoid sudden shutdowns during the update process.

Once everything is ready, install the Android SDK tools on your computer. Then carry the rest of these steps:

  1. Download the Nokia 6 Android 8.1 Oreo OTA for your device model on your computer.
  2. Connect your phone to your computer using the supplied USB cable.
  3. Copy the downloaded file to the root of the SD card.
  4. Unplug the phone from your computer then turn it off.
  5. With your phone turned off, plug in the charging cable.
  6. Then hold the Volume Up and Power buttons simultaneously until the stock Recovery screen appears.
  7. Press the Volume button to scroll to and highlight Apply update from SD card option.
  8. Then press the Power button to confirm selection.
  9. Select the OTA ZIP file from the SD card then select OK to confirm. The Nokia 6 Android 8.1 Oreo update will then start installing.
  10. When the update is finished, the Reboot system now option is highlighted. Press the Power button to reboot your phone.

Test your device after repairing the software and see if the problem is gone. Otherwise, escalate the problem for further assistance.

Other options

Escalate the problem to your Internet service provider/carrier so they can check your current network service status from their system. If necessary, they will walk you through configuring advanced Internet options to stabilize your Wi-Fi network connection. You can also ask them to provision or reset your wireless router/modem to clear any firmware glitches on the network equipment and likewise to refresh your Internet connection.

If none of that helps, take your phone to the nearest Nokia service center in your place for hardware assessment. The network problem you’re dealing with might be attributed to hardware damage on the phone that needs some repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A7 that cannot access Internet through Wi-Fi network [Troubleshooting Guide]

Wireless connectivity issues can occur to any device at any time due to several reasons. That said, obtaining the ultimate resolution may not be that simple given the complexity of the causing factors. You’ll need to dig into a number of probable causes until you’re finally able to identify the main culprit. And that’s when you will know which solution would be necessary.

In this particular post, we’ve tackled a relevant problem encountered by some users of Samsung Galaxy A7 in which the device is unable to access the Internet via Wi-Fi network. Let us find out what’s preventing your Galaxy A7 from connect to Wi-Fi Internet and how to fix it using some standard workarounds.

Before we proceed, if you have other concerns with your Galaxy A7, visit our troubleshooting page for we have already addressed some of the most common problems with this device. Try to find issues that may be similar with yours and use the solutions we suggested. If they won’t work or if you still need our assistance, feel free to contact us through our questionnaire.

First things first

Before you move on and carry out any troubleshooting methods, try to check the following things:

  • Check if all your devices cannot connect to Wi-Fi internet. If all your devices are unable to connect or cannot access the Internet using the same Wi-Fi network, then it’s possible that the problem is within your network service. It could be the wireless router’s firmware that crashes or is glitching, or it can likewise be an issue on your network service provider’s end. To eliminate this from the possibilities, you can reboot your wireless router for about 3 times then see if that makes any progress. If all your devices still don’t have Internet access through Wi-Fi, contact your Internet service provider to check on your network service status.
  • Check for network outages. Another thing to check beforehand when dealing with no connectivity issues on your device is on network outage. Many people would tend to forget doing so. As a result, they’ve wasted so much time and effort in trying any possible fixes only to end up not connected. Network outages usually don’t last long except if it’s a complex problem your network service provider is currently dealing with.
  • Verify your account status. Service providers normally imposed a temporary disconnection to delinquent accounts or accounts with some unsettled issues. When this happens, outgoing services like texting, outgoing calls, and internet access are not available. For your outgoing services to resume, you’ll need to contact your service provider/carrier and settle any account issues you may have.
  • Check and ensure Airplane Mode is off or disabled. When Airplane mode is enabled or turned on, other connectivity services are automatically turned off. Thus, verify and ensure that it’s off by heading over to Settings-> Airplane mode. You can also try toggling the Airplane mode switch from off to on for a few seconds and then tap to turn it back off.
  • Try other browser app. If the problem only occurs to your Galaxy A7 device, you can rule out the possibility about the problem being isolated to your browser app. There’s a chance that your browser is glitching or has crashed. If you have any other alternative browser, try to switch to the other browser and see if you can connect and browse websites properly. You can also open other apps on your device that require Internet access to work like Facebook or YouTube. If you can browse the Internet using other apps, then it means that your device is connected to the Internet and that it’s most likely a problem with your browser. In this case, you’ll need to troubleshoot your browser app or switch to another mobile browser that’s working.

Solutions to Wi-Fi internet connectivity issues on your Galaxy A7

Demonstrated below are standard workarounds or generic solutions that are used to fix Wi-Fi connectivity problems and errors on your Android phone. If you have done checking all the things mentioned above and the problem persists, then at this point you can go ahead and troubleshoot your Galaxy A7.

First solution: Reboot your wireless router.

Just like computers, network devices like wireless routers also need to be power cycled from time to time. Doing so can help wipe any corrupted firmware data that causes random Internet problems. Here’s how it’s done:

  1. Press the Power button until your router powers off.
  2. Unplug the A/C adapter or disconnect from the power source.
  3. Keep it unplugged for at least 30 seconds.
  4. After the elapsed time, plug it back in to power.
  5. Press the Power button until all the light indicators get stable. Make sure no red lights on your router. Red lights usually denote a problem with the router that needs to be fixed so as to resume network connectivity on all devices using that network.

If everything is okay with the router and it has booted up successfully, restart your Galaxy A7. Refer to the steps below.

Second solution: Restart (soft reset) your Galaxy A7.

Minor issues in mobile devices like sudden Internet disconnects are often rectified by a reboot or soft reset You may have done it already but give it another try with these steps:

  1. Press and hold the Power button for a few seconds.
  2. Then tap Power off option from the menu.
  3. Tap OK to confirm.
  4. Wait for about 30 seconds then press and hold down the Power button again until your phone boots up.

After the restart, try to connect to the Internet. Open your browser then navigate to any website and see if you can go through. A soft reset will not affect any data stored on your device hence there’s no need to worry about data loss.

Third solution: Turn Wi-Fi off and on again.

While a soft reset can often take care of minor glitches, some problems are just tough enough to withstand the process and so they persist. If so, then toggling Wi-Fi off and on might be able to offer some remedy.

  • To do so, go to Settings-> Wi-Fi menu, then tap the Wi-Fi switch to turn the feature off for about 30 seconds. Then tap the switch to turn Wi-Fi back on again.

Give your phone another restart then try to see if you are now able to access the Internet through Wi-Fi.

Fourth solution: Forget your Wi-Fi network.

This process involves deleting your current wireless network from your device. Wireless networks can become corrupted at times and therefore needs to be set up again. But be sure to take note of your Wi-Fi passwords first because this information will be erased in the process. So it’s like you will be connected to the wireless network for the first time. Once you’ve got everything noted, follow these steps to forget Wi-Fi network on your Galaxy A7:

  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Select the wireless network that you want to delete.
  4. Tap Forget.

If you don’t see this option, you may need to tap on your Wi-Fi network then tap Forget network from the given options. Once the network is forgotten or removed, restart your phone.

After the restart, you will need to add and set up your wireless network again then connect.

  • To to do, go back to Settings-> Wi-Fi menu. If necessary, tap on Wi-Fi to view available wireless networks. Select your network to connect to, enter the network password then wait until you’re successfully connected.

Do some test browsing to see if you are now able to access any website.

Fifth solution: Reset network settings or APN settings on your Galaxy A7.

A network settings reset is usually needed when things go wrong with your wireless Internet connection after making some changes to your device settings. It’s possible that some of the recent changes had caused conflict with the phone’s network configuration and thereby resulted to an error. Reverting the changes back to the previous configuration will most likely solve the problem but doing so might be too difficult for you especially if you couldn’t remember exactly of what has changed or which option needs to be reverted. This is where a network settings reset serves its purpose. Here’s how it’s done:

  1. Take note of your network passwords. Your network password and server information will be erased in the process.
  2. Make sure your SIM card is properly installed on your device.
  3. Go to Settings.
  4. Tap More Networks.
  5. Tap Mobile Networks.
  6. Tap Access Point Names.
  7. Tap the three-dot menu icon.
  8. Then select Reset to Default option.

Reboot your phone then try to test browse and see if you are now able to connect.

Last option: Master reset/reset your Galaxy A7 to factory defaults.

A factory reset should only be considered the last resort especially if you already have exhausted all your efforts and tried all possible solutions but to no avail. Although a full system reset can fix complex software problems, doing so will likewise wipe out all your data stored on the phone. It can be a tedious process especially if you already have a lot of saved files. Should you wish to proceed, don’t forget to back up your device.

You can perform a factory reset through your Galaxy A7 settings menu or using the hardware keys to enter recovery mode. The latter method appears to be more effective but can be a little tricky. You may refer to our walkthroughs and get help in performing a factory reset on your Galaxy A7. A step-by-step guide is posted on our tutorials section.

Other options

After exhausting all your efforts and trying every possible solution but to no avail, consider escalating the problem to your service provider or carrier. If you suspect that the problem is with your wireless router like when all of your devices cannot access Wi-Fi internet, then you can seek more help from your router manufacturer or Internet service provider. If necessary, they can reset your router using a dedicated software on their end to make it work properly again. Some routers and modems need to be provisioned at some point. Provisioning of network equipment is usually carried out by an Internet service provider.

In the case where your Galaxy started to lose Internet connection after installing a new firmware update, contact Samsung Support instead. What you’re dealing with could be tagged among other post-update issues that need to be addressed by another update containing a fix patch.

But if calling is not an option for you, then you can go ahead and take your phone to a Samsung Service center and have it diagnosed by a technician instead.

Posts you may also like to read:

How to Fix Samsung Galaxy S6 that keeps rebooting and other issues [Troubleshooting Guide]

It seems that after the new #Marshmallow update  caused some issues to a lot of #Samsung Galaxy S6 (#GalaxyS6) owners. Mostly, they complained about their devices which keep on restarting and won’t go through the Samsung logo. Such issues are obviously caused by software or firmware issues that won’t allow the device to boot up normally.

Continue reading this post, I will tackle this issue and recommend troubleshooting steps how to fix it and avoid it from recurring in the future. We’ve received several emails from our readers about this issues and addressed most of them and hopefully your issue is the same.

Before going any further, you can always visit our Samsung Galaxy S6 troubleshooting page, there we have some related issues that was already addressed. But, if you think that your issue is different and the troubleshooting steps that we recommended did not fix it, then simply fill out this form. Please provide us the most detailed information about how and when the issue started and we will research it for you.

Galaxy S6 keeps resetting itself after the Marshmallow update

Problem: Hey there! I have a Galaxy S6 phone, but after I updated it on android marshmallow 6.0.1 from android lollipop 5.0 it just keeps factory resetting itself after a month or 15 days. I don’t know what to do. please help.

Troubleshooting: This issue usually happens if some files are corrupted or damage during the download process. In order to determine the issue, you have to perform some basic troubleshooting steps to isolate the issue.

Force Reboot Your Samsung Galaxy S6

The reason that you will perform this procedure is to let your device refresh the system by doing a simple reboot. And to successfully perform this procedure, your device must have at least 10% battery level to turn on the device. Simply follow the steps below on how to do it:

  • Press and hold Volume down + Power key for about 10-20 seconds. This is equivalent to battery pull to devices that has removable battery.

Run the Device in Safe mode

Sometimes, this issue is caused by a third party app that is not compatible with the new update and causing the system to crash. To figure out if the issue is caused by a third party, we highly recommend running your device in Safe mode. It will temporarily disable all third party apps installed and run only the manufacturer’s pre-installed app.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If ever your device was able to run or boot up in this mode, then we are confident that it was caused by a third party. The next thing that you should do is to search for that app and uninstall it then, boot up your device normally.

Clear System Cache Partition

After you uninstall the third party app causing problem and the issue remained, then clear the system cache partition might fix the issue. This procedure is totally safe, it will not reset your device and your files will stay intact and since your device will not boot up normally then, there might be some temporary files that are corrupted or damaged that was not cleared during the update process then manually deleting it might fix it.

Here’s how to clear system cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The procedure that you just did is a general troubleshooting step since you cannot delete the system cache files one-by-one nor have an access. After deleting the system cache partition, the device will create a new one that is compatible to the new firmware recently installed.

Master Reset Your Device

If the issue still occurs after clearing the system cache partition, then proceed and master reset your device. It will clear your device entirely and remove all files like your images, contacts, messages, etc. that are stored in your device memory and restore it back to manufacturer setting. You can try and backup the important files by plugging it to your PC if it will recognize and copy the folders containing your files.

If you are not sure to perform this procedure, you can ignore it. Then bring your device to the nearest Samsung service center to have the professionals fix the issue. In case, you will perform the procedure, follow the steps below:

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

You’ve perform pretty much all the basic troubleshooting steps, hopefully this guide was able to help fix the issue.

Samsung Galaxy S6 email sync issues

Problem: Forgot pattern on lock screen so I did a factory reset to clear of the device and now it won’t let me get into my email account it says enter email sync on this device it’s a Samsung Galaxy S6. Please help me!

Troubleshooting: The email sync problem is common and can be fixed right away. To resolve the issue, you need to make sure that you have a stable internet connection. If you have cloud service like Google Drive or any, verify it the account that you are trying to sync is working. Lastly, you need to make sure that your credentials are correct like username or password.

After you’ve double checked everything and still not fix, then follow these steps: Go to Settings > Data Usage > Menu > Auto Sync Data. You need to make sure that there’s a check on Auto Sync Data checkbox to turn it on. If the problem still occurs, then the problem might be different.

Alternatively, you can try removing the current email account you are using or you can choose the option ‘Sync now’. If you choose ‘Sync now’, it will check all checkbox and sync all from app data to all apps that is on the list. If you choose to remove the current email account, follow these steps: Go to Settings > Accounts > Tap the current email you are using (e.g. google, yahoo, etc.) > Tap Remove account > Then confirm.

Enter your credentials again to add an account, make sure all credentials are correct.

If the issue still occurs, then you might have to clear cache and data and/or clear system cache files. It will not reset the device, so it is safe to perform, but it will clear all email credentials that you recently used and enter it back again. Here’s how to clear cache and data:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app in question.
  6. From there, you will see the Clear cache and Clear data buttons.

To delete the system cache partition, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power, Volume Up and Home buttons simultaneously.
  3. When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  4. Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  5. To confirm the selection, press the Power button.
  6. Wait for a while until wiping the cache partition is finished.
  7. Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  8. Press the power button to confirm it, and your device will automatically reboot.

Samsung Galaxy S6 “Unfortunately, application has stopped” error message

Problem: I was getting messages such as “unfortunately, Samsung dm service has stopped” and “unfortunately, system update has stopped”, and “com.samsung.syncservice has stopped”. I backed up my data and attempted a factory reset. When I get to the terms of service screen, it displays every “unfortunately” message and will not continue the process past there. I have tried to hard reset again and again but keep getting stuck here.

Troubleshooting: Hi! It is a good thing that you already backup your important files. The problem now is the error message “Unfortunately, system update has stopped” and other error messages still appears even after doing a factory reset. To continue the troubleshooting to your Samsung Galaxy S6, based on the procedure that you did, we find it somewhat lacking but, don’t worry we will provide additional basic procedure to help fix the problem.

Clear Your Device Cache Partition

If you perform a factory  reset, you might as well do wipe system cache partition. These are temporary files that sometimes causes a problem especially if your device downloaded a new firmware update. In some cases, some temporary files are not compatible with the new updates and caused the system to crash and manually removing them is the only solution.

Refer the steps above on how to clear system cache partition.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Nokia 6 2019 smartphone that keeps lagging or freezing [Troubleshooting Guide]

Lagging and freezing symptoms are usually accompanied by other performance issues like random restarts, stuck apps, and system crashes. These symptoms usually occur due to wear-and-tear but may also occur earlier when triggered by errant apps or data corruption on the phone.

Oftentimes, these problems are rectifiable by some workarounds unless hardware damage is present. To give you some inputs on how to deal with lagging and freezing issues on a Nokia 6 2018 smartphone, I have compiled some generic solutions for you to try on. Read on for more detailed solutions.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Nokia 6 2018 that freezes and lags

Before you troubleshoot your phone, remove the microSD card from the card slot. Sometimes, a corrupted data segments on the SD card or a busted SD card itself can trigger occurrence of similar symptoms on lags and freezes in mobile devices. To determine if the problem is attributed to the SD card, eject the SD card and then remove it from your phone.

If your Nokia 6 2018 continues to lag or freeze even when the SD card is removed, then it’s time to move on and troubleshoot your device. Here are some options you can try on.

First solution: Clear all background apps then reboot your phone.

Background apps are imperative when it comes to multitasking. But they can also give you some burden when they crash or get corrupted. Lagging and freezing symptoms are also listed among other symptoms inflicted by erratic background apps. To clear this out, clear all background apps on your Nokia 6 2018 with these quick steps:

  1. To close all running apps on your Nokia 6 2018, press the Menu key (square figure) from the main screen.
  2. Then swipe up through all apps.
  3. Finally, tap CLEAR ALL to close all running apps.

After closing all background apps, reboot your phone or perform a soft reset with these steps:

  1. Press and hold the Power button for a few seconds and then release when the menu appears.
  2. Select Power off option. Your phone will then turn off.
  3. After 30 seconds, press the Power button to turn the phone on again.

This will clear minor software errors that caused your device to freeze or lag. It’s a safe process to begin with as it won’t affect saved data on the phone. Errant cache from the internal memory will also be cleared in the process.

Second solution: Check and manage internal memory of the phone.

Memory issues can also trigger the phone to lag or freeze more often. This usually the case when the phone is running low on memory. To make sure it still has ample of storage space to allocate new apps and services, check the available memory of your Nokia 6 2018 and manage files, if necessary.

  • To view the available memory of your phone, go to Settings-> Storage menu.

View the total amount of used memory and the available memory on the phone. If the available memory is less than 1GB, then you need to free up some space either by deleting old and unwanted contents or transfer files to other storage media or external storage devices. Remove downloaded apps that you’re no longer using, especially complex apps like games.

  • To remove or uninstall downloaded apps from your Nokia 6 2018, go to Play Store-> Menu-> My apps & games, select the app you want to remove, then tap UNINSTALL to confirm.

Reboot your phone as soon as you’re done uninstalling unnecessary apps to clear and refresh the internal memory.

Third solution: Update apps and phone software to the latest version available.

It is highly recommended to update your Play Store apps to get the latest features and bug fixes. This is a way of keeping your apps bug-free and optimized. If you haven’t set your phone to auto-install updates, then you need to manually do so. To check for and install pending app updates on your Nokia 6 2018, follow these steps:

  1. Tap to open the Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the upper-left of Google Play.
  3. Go to My apps & games then head to the Updates section to view available updates.
  4. To update individual apps, tap the Update button next to an app.
  5. Otherwise, tap UPDATE ALL to install all app updates at once.

After updating your apps, check for any available system update for your phone. If there is, then you should install it to. System updates offer fix patches to clear bug-inflicted problems including lagging and freezing symptoms on the phone. To view and install available software updates for your Nokia 6 2018, follow these steps:

  1. Tap Settings.
  2. Select About phone.
  3. Tap System updates.
  4. Tap Check for update.

if an update is available, you will see a notification that says so. Simply follow the given instructions to download and install the update on your phone via over-the-air (OTA). But before doing so, check and ensure that your phone has strong and stable Wi-Fi Internet connection, has at least 1GB of memory space and at least 50 percent battery to avoid interruptions.

Fourth solution: Wipe cache partition on the phone.

Errant system cache can also cause adverse symptoms to occur on a device including random lags and freezes. Like apps, the phone system also stores cache in its cache partition or system folders for multitasking purposes. But like app cache, system cache can also become corrupted at some point. And when this happens adverse symptoms begin to emerge and system functions are likely affected. This is when your device or certain apps would start to misbehave. To clear this out, wiping cache partition in recovery mode is recommended.

Recovery is primarily used for device maintenance and system management. Here you’ll find various options to manage your device software such as system reboot, factory data reset, and wipe cache partition to name some. Here’s how to enter recovery mode and wipe cache partition on your Nokia 6 2018 smartphone:

  1. Turn off the phone by pressing and holding the Power button until the phone powers down.
  2. While your phone is off, connect it to your computer via USB. A powered by Android image will then show up on your device, followed by the battery animation.
  3. Once you see the charging animation, hold the Volume Up button and Power button simultaneously for a few seconds. You will then see a countdown message that says, Please release key to power off…
  4. Just ignore the message and keep holding the buttons until the countdown is finished and your phone will enter recovery mode.
  5. Select the option to wipe cache partition from the recovery mode options.

Follow the rest of the onscreen instructions to confirm action and then reboot your phone. Test to see how it works afterwards. If the phone continues to lag or freeze, then you may have to perform a full system reset or master reset.

Fifth solution: Master reset or factory data reset your phone.

A master reset or factory data reset wipes everything from the phone including settings, apps, and other types of information saved on the phone’s storage. The problem you’re dealing with may be too complex that it’s able to withstand the previous solutions. To deal with complex issues on the phone, performing a master reset or factory data reset can be the key solution. Before you do so though, back up all critical files from your phone storage to an SD card or computer folder. Once you’re all set, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Scroll to and tap Reset.
  4. Select Factory data reset option.
  5. If prompted, tap the option to confirm factory reset.

Allow your device to finish the reset and the restores the default settings and original configurations. It will reboot automatically when the reset is complete. As soon as it boots up again, follow the setup wizard to set up your phone as new and ready to use.

Other options

Take your phone to the nearest Nokia service center in your place and let an authorized technician examine the phone for hardware damage. Your device may still be lagging and freezing even after exhausting app prior solutions due to a damage component. In that case, your phone needs service.

For further assistance and recommendations, contact your device carrier or Nokia Support instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 that won’t turn on after an update, other power issues [Troubleshooting Guide]

Many #Samsung Galaxy S7 (#GalaxyS7) owners have been anticipating the roll out of the Android 7 #Nougat update but such anticipation could easily turn into frustration if the update brought along problems instead of promised improvements and fixes. Such is the case of some of our readers who contacted up because after updating their phones, they were greeted with power related issues.

Read on so that you will learn how the issues I tackled in this post were triggered and how to prevent them from coming back in the future. Go through the list of the problems below and click on the link to jump to a specific issue or section.

Before we jump right into our troubleshooting, if you have other concerns, make sure you visit our troubleshooting page for we have already addressed hundreds of problems with this device. Find issues that are similar with yours and use the solutions or troubleshooting methods we suggested. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire to contact us.

Samsung Galaxy S7 won’t turn on and charge after an update

Problem: Taken new S7 galaxy yesterday a notification came for system update so done complete downloading. when i woke up early morning my hand set was not working ,no indicator while charging, no sound. performed reset but not working. (vol down+power )button.

Troubleshooting: Obviously, the issue started when the new update was installed to your Samsung Galaxy S7. The best thing that you can do now is to learn first if the device is still responding, you will need to run a diagnostic procedure to do that. In your statement, you’re trying to force reboot your device by pressing the Power key and Volume down key, but to make sure that you did it right, you need to perform it again by following the step-by-step procedure we recommend below.

Force Reboot your Device

We recommend to perform this procedure again since we don’t have an idea how you did it but we will give the steps how to do it. To give you an idea of the purpose of this procedure, it basically perform a simulated battery pull, just like pulling out a battery from devices that has removable battery since we all know that Samsung Galaxy S7 has built-in.

  • Press and hold the Power key and Volume down key for about 7-10 seconds, your device will try wake up and boot up normally.
  • Let it finish the reboot

Boot to Safe and Recovery mode

If force reboot didn’t work or doesn’t do anything, then boot your device to safe mode. It is possible that this issue is caused by a third-party apps, there are this kind of apps that can damaged or corrupted some files especially incompatible apps because it will force the device to launch it and create a file on their own.

The Safe mode is not a solution but to determine if your device will run smoothly without third-party apps running, it will temporarily disabled all third-party apps and run only the pre-installed. Here’s how to do it:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If your device won’t boot to Safe mode or it did boot but won’t boot back to normal mode, the next thing that you should do is to boot in Recovery mode, this mode is a diagnostic mode as well the same with Safe mode, but there are choices that you can choose from downloading an update to master reset your device. Do this procedure first to see if the device will respond before choosing an option. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Now, if your device was able to run in this mode then we recommend to choose the ‘wipe cache partition option to clear the old temporary files. If you are seeing the options, follow this next steps:

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

If all procedures fails or didn’t resolve the issue, I think it’s time for you bring the device to the nearest local Samsung service center and have the professionals handle the issue. It could be a serious issue or hardware-related problem, as early as now it can be taken care of to avoid bricking the device.

Galaxy S7 froze shortly after the Nougat update and won’t reboot

Problem: Hi. My phone is a Galaxy S7. I bought it brand new and it worked perfectly ever since. Recently, however, there was an update that I downloaded that seemed to have caused the problem. It seems to have been frozen and won’t respond anymore. My friend told me to reboot it but it still won’t. I don’t have much knowledge when it comes to troubleshooting devices so I’m hoping you guys can help me.

Troubleshooting: It seems like the Nougat update messed up your phone but as to what extent, we really don’t know. So, we need to troubleshoot your device for us to know what the problem really is that way we would know how to fix it. That said, here’s what you should do…

Step 1: Attempt to force restart your device

It’s possible that the system crashed after the firmware got updated; it happens a lot. More often, a simple reboot may not work because the device just won’t respond to matter what. So, here’s what you have to do: press and hold the Volume Down button and the Power key for 15 seconds.

If there’s enough battery left to power up the hardware and if it was indeed caused by a system crash, your device should reboot normally after doing the forced reboot procedure.

Step 2: Try charging your phone

There’s a possibility that battery got drained that’s why your device simply just won’t respond nor reboot. So, plug the charger to a wall outlet and then plug the charging cable into your phone. Aside from making sure there’s enough battery, we’re also trying to find out if the phone is still capable of charging because if not, then we can say it’s a hardware problem, in which case, you need a technician.

But assuming the phone charged when you plugged it in, allow it to charge for 5 minutes and then attempt to turn it on normally. If it won’t respond, then do the forced reboot procedure but this time while the device is plugged in.

Step 3: Attempt to boot it up in safe mode

There are always apps that may become incompatible with new firmware unless the developers would roll out updates for them. So, it’s possible that one or some of the third-party apps in your phone is  causing this problem. Therefore, booting up in safe mode would be very helpful because if successful, all you need to do is find the app that’s causing the problem and uninstall it. Follow the steps on how to boot in safe mode in the first problem.

Step 4: Attempt to boot your phone in recovery mode

We’re just trying to find out, at this point, if the phone is still capable of powering up all its hardware components because if so, then you can rest assured it’s not a hardware related problem. Also, if the phone can actually boot up in recovery mode, try wiping the cache partition and if that won’t work, do the master reset. If all of these methods failed, then seek assistance from a technician.

Samsung Galaxy S7 won’t turn on after an update

Problem: Hi! I just had this phone (Samsung Galaxy S7) for 2 weeks now, a few days ago the screen started to keep flashing and sometimes it stays black for several minutes and then go back to the last app I was on. It started when I downloaded the new update by the time I received a notification that a new version is available. It came out of nowhere, and now, it stays black and won’t respond even I long press the power button. Is it somehow the update brick my device? Is there a fix for this issue? Thank lots!

Solution: Just like the issue above, the cause might be the new update or it could be a third party app. There are other possibilities to consider as well, sometimes the device will give up because of excessive use, like playing games for hours without resting. That can be considered as one of the factor the device turns black and unresponsive. We recommend to run a few diagnostic tests for your device to narrow down the issue.

You can start by performing a force reboot to your device, just press and hold the Power key and Volume down for about 7-10 seconds and let it reboot. It will do a simulated battery pull since this device has built-in battery. If it won’t do anything, then boot your device to Safe mode or Recovery mode. You can refer for the steps above, the purpose was explained as well.

If ever you were able to boot up in Recovery mode, we will recommend performing the master reset right away. It could be that there are several files was corrupted or damage during the update, by doing a master reset, it will restore your device back to defaults and you can install the new update again as well as install those important apps that you are using.

You can try and plug in your device to a PC and see if it recognizes your device. If so, then start making backups of important files, then proceed performing the reset. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If all this procedure didn’t work, bring your device to the nearest service center, it could be a serious problem that only the professionals can handle. Bring the necessary papers as well, like the warranty if still active.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 with camera that doesn’t focus, Camera app crashing, other issues [Troubleshooting Guide]

  • Read and understand more about an issue with the #Samsung Galaxy S7 (#GalaxyS7) that involves its camera that won’t focus on a subject. Also learn to #troubleshoot your phone to attempt to fix the problem.
  • Understand why error message like “Unfortunately, Camera has stopped” pops up when you least expect it and when you badly need to use the camera app. Also learn to troubleshoot your phone to get rid of it and fix the problem.
  • Cameras fail sometimes and the last section of this post tackles such problem, so read on to understand the problem for you to be able to formulate a solution.

One of the selling points of the Samsung Galaxy S7 (Samsung’s 2016 flagship phone) is its camera. Owners expect a lot from it that is why it’s very disappointing if it won’t function the way it’s designed to work. For instance, within a second, the camera should be able to focus on the subject. If it failed to do that, the user would surely be worried thinking the phone might be damaged or something. And yes, we’ve already received a lot of complaints from our readers about camera-related issues with the Galaxy S7’s camera.

Below are some of the problems you might encounter if you own the Galaxy S7. Go through each one of them to understand why they occur and learn how to troubleshoot the device when they do. It’s imperative you know how to perform the most basic of troubleshooting procedures because not every problem is complicated. There are issues that can easily be fixed by doing basic troubleshooting methods.

For those who have other issues, make sure you drop by our Galaxy S7 troubleshooting page for we have already addressed a lot of issues with this phone since we started supporting it earlier last year. Odds are that there are already existing solutions to your problems and all you gotta do is find them. Feel free to use our solutions and suggested troubleshooting methods. If they don’t work or if you need further assistance, then drop us a message through our Android issues questionnaire.

Galaxy S7 camera doesn’t focus the way it should

Question: Front camera does not focus correctly. Seems to be a common internet search. I have turned off the beautify settings, loaded camera in safe mode, updated to the latest software etc. But the front camera keeps focusing on the background. Some have suggested downloading a different camera software, but for an app like Snapchat, the picture is still not able to focus on me. I have played with the camera settings and also physically changed the distance in the camera, me and the background, but does not focus. Many thanks. — Eleanor Gregson

Solution: Hello, Eleanor! When Samsung Galaxy S7  was released a few years back, a lot of users experienced related issues just like what you have now. Although, we don’t have a clue what makes the camera to function abnormally, the first thing that you should do is to figure it out if it is a hardware or software-related issue. So, to rule-out the issue, you can follow the procedures below.

Step 1: Clear cache and data of the Camera app

In some instances, there are temporary files that are corrupted or damage especially during software update or caused by a third-party app. These are the cache and data of an app and to fix it is to clear them manually. Here are the steps how:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the issue still remained after clearing the cache and data, proceed to the next step.

Step 2: Boot your phone on Safe mode

In order to determine if the issue caused by a third-party app, we recommend running your device in Safe mode. This is a diagnostic procedure that disabled temporarily all third-party apps installed on the device and run only the pre-installed apps. If your device boot up smoothly without a problem while in this mode, then it is caused by a third-party apps. Follow the steps below on how to boot in Safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

After performing the procedure and the issue remained, try to check if the protective film is still present outside the camera lens because sometimes it will affect the camera and it won’t perform an autofocus function that makes the pictures blurry.

However, after removing the protective film and there’s no progress, then, you can perform the last software troubleshooting by resetting the phone to its factory default. But before doing so backup those important files stored on your phone.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

If all recommended troubleshooting steps did not fix the issue, then bring it to the nearest Samsung service center to let the professionals resolve the issue.

Galaxy S7 is showing up “Unfortunately, Camera has stopped” error message

Problem: Hi guys. I am hoping that you can help me fix the problem with my phone. I have the new Galaxy S7 which I bought in September. Since day one, it didn’t fail me as it worked without any issues. Recently, however, I am getting an error message every single time I use the camera. The error message is “Unfortunately, Camera has stopped.” Regardless whether I tap OK or REPORT, the camera will close and won’t allow me to snap pictures. I am not a tech person so this problem sounds like Greek to me. Can you help me get rid of this error or fix this problem? Thanks a lot!

Troubleshooting: For you to be able to understand clearly why this problem happens, let me give you an overview how the camera works in layman’s terms.

In your Galaxy S7, there are services and processes used by the Camera app. They are the ones responsible in making sure the hardware, the firmware and the app all works in-sync. What it means is that when you open the Camera app, all core services and processes necessary to run the hardware (i.e. the camera sensor) will run. All of these happen in a matter of seconds but if one of them failed to initialize or load, errors may pop up like this one. In this case, however, it’s the Camera app itself that has issues. With all that being said, here’s what you should do to troubleshoot your phone:

Step 1: Try booting your Galaxy S7 in Safe Mode and open the Camera app

The purpose of this step is to know if the error message has something to do with your third-party apps. When the phone is in safe mode, all third-party apps are temporarily disabled leaving pre-installed ones running. Meaning, the firmware will be able to load all necessary services without intervention from downloaded apps. So, while the device is in this state, try to open the camera app to see if it still crashed and if it did, the problem might be with the app itself. Here’s how you start your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 2: Reset the Camera app by clearing its cache and data

Before going any further, it’s imperative that you reset the camera app to rule out the possibility that the problem is caused by just corrupt app caches. To reset means to bring the app back to its default settings or original configuration and here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Step 3: Delete all system caches so they’ll be replaced with new ones

If some of the system caches get corrupted, there might be some hardware components or apps that may fail. The thing about system caches is that they’re expendables, which means that you can just delete them and the system will create new ones to replace them. None of your files or data will be lost if you did this, so it’s safe and very effective provided that the problem is really caused by corrupt caches. To rule out this possibility, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Factory Reset your Galaxy S7 to finally rule out the possibility of a firmware issue

You need to backup everything that is saved in your phone’s internal storage as they will be deleted when you reset the device. It is necessary that you reset your phone at this point to rule out the possibility that the problem is caused by a firmware issue. It is necessary before you can send the phone for checkup and/or repair.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If all of these steps failed, then send the phone for repair.

Galaxy S7 camera keeps failing

Question: I just got my Galaxy S7 1 week ago. The next day, I noticed the camera app “failed.” I spent an hour on the phone with Samsung. No luck. I transferred everything to my old phone and did a factory reinstall. No luck. I tried all of your steps. No luck. I now have to drive 90 minutes to get to the nearest store to try to resolve this issue. Needless to say, I am extremely irritated. I was unable to take photos for Christmas or New Year’s. – Drwhistle

Solution: I know how frustrating you are paying a bunch of money from your pocket to acquire this high-end device and after a few days, the problem occurs without apparent reason. As you mentioned that you already performed the troubleshooting procedures but still no avail, then, most likely it is a hardware issue. In this case, you can contact again Samsung or go to a store where you purchased the device and if possible ask for a replacement unit.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A5 screen flickering, green flickering display on low brightness problem? [Troubleshooting Guide]

Emerging among the most common issues in Samsung Galaxy series devices including the Galaxy A5 is on screen flickering. Prior reports have claimed that their Galaxy handsets often showed this symptom in which the display flickers in random green color or lines when screen brightness set to a lower level than the average. While others thought of this as a hardware defect, some have claimed that it’s a software issue that most likely requires an official fix patch from Samsung devs. The thing is that you may need to wait for several days or weeks for the fix patch to arrive in a form of minor firmware update. And  you wouldn’t want to wait that long would you? If that is so, then you need to find some other options including the methods that are emphasized in this content.

If ever you are having trouble with this same issue on your Galaxy A5 smartphone and that waiting is not an option for you, you then can try some workarounds to rectify the problem on your end temporarily or permanently. Read on and get help in identifying the underlying cause and then attempt to fix your Samsung Galaxy A5’s flickering display.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Galaxy A5 troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.

What causes your Galaxy A5 screen to flicker?

Aside from what most people found to be the main trigger which is reducing the screen brightness, there are still other factors that can trigger the phone’s screen to flicker. As much as possible, try to rule a damaged hardware from the possible culprits. But if there were prior instances that might have inflicted physical or liquid damage to your device, particularly on the display circuit components, then that must be considered. Unfortunately, screen flickering problems that are tied to hardware damage would already require service as remedy. Should this be the case on your end, your best option is to take your device to an authorized service center for hardware assessment and repair. Otherwise, attempt to determine the possible trigger.

Screen flickering issue is associated with software malfunctions usually get resolved by performing some workarounds. But your chance of obtaining quick and ultimate solution is higher if you could pinpoint the root cause. And this is what you should do first. To help you isolate the problem, try to think of what has happened before the onset of the problem. For example, did your Galaxy A5 screen start to flicker after making some changes to the display settings or options other than the brightness level? Or did it begin to occur after installing a new app, contents, or Android update? Prior actions are usually the trigger so that is what you need to find out first. Among the possible triggers for you to consider would include but not limited to rogue apps, corrupted files like photos and videos, broken segments or files in the SD card, and software bugs. Once you’ve successfully dealt with the culprit, you’ll finally find the remedy.

Practical workarounds for screen flickering problem on your Galaxy A5

If you couldn’t get to determine the underlying cause and that you are certain that the flickering issue on your Galaxy A5 is not associated with any type of hardware damage, then you can just go ahead and try every applicable solution and workaround individually and then see which among them is able to fix your device.

Below are generic solutions and suggested workarounds you may consider among your options. Should you wish to troubleshoot the problem right now, don’t forget to backup your data beforehand. It is possible that the problem might have been triggered by complex bugs that would often require more advanced procedures including system resets. And that could mean wiping out all your critical data stored on your phone’s internal storage. Proceed whenever you’re all set.

Adjust or increase screen brightness (temporary solution)

Many of those who have experienced screen flickering issues on their Samsung Galaxy devices have determined that the problem is triggered when reducing the screen brightness below the average level. Turning off auto-brightness features has also done wonders to some so you might as well consider giving it a try on your end then see what happens. For starters, here’s how to adjust screen brightness from your Galaxy A5 notification panel:

  • Swipe your fingers from the top to the bottom of the screen to open the Quick Settings Panel.
  • Touch and drag the brightness adjustment slider to the right to increase the screen brightness.
  • If Auto is selected from the given options, your device will automatically adjust the display brightness based on your environment. Auto is selected by default and can be modified by removing the check from the Auto box. Doing so will let you adjust the screen brightness manually according to your preferences and remain in that level even when the device is restarted.
  • Alternatively, you can use the Galaxy A5 settings menu to adjust the screen brightness to a higher level.  To do so, tap Apps from the Home screen, then navigate to Settings-> Display-> then drag the Brightness slider to the right to brighten the screen.

Remove SD card

As mentioned earlier, some cases of screen flickering and other display issues in Galaxy devices have been linked to a faulty SD card. It turned out that the display functions are likewise get affected when some contents or SD card segments get corrupted. To rule this out from the possible causes, try to remove the SD card (if you have one inserted in your phone) then see if that will fix the problem. Before you remove the SD card, be sure to power off your device completely. You may need to use an ejector tool to pop the SD card out from the tray, if needed. When the SD card has been removed, turn your phone back on then use it without an SD card inserted. Try to reduce the screen brightness to a lower level than the average and then see if the screen would still flicker. Some people have found remedy from removing the SD card and hopefully, you too can get the same positive result from doing so.

Install Android firmware update

If the problem is triggered by some tough bugs that might have infiltrated and wrecked the phone’s display functions, then a software update might be able to rid them off the system and resolve the underlying cause. Thus, if you haven’t already, check and see if a software update is available for your device.

  • To do so, head over to your phone Apps-> Settings-> General-> About device menu. Usually you’ll see a notification if an update is available. If there is, backup your phone then follow the onscreen instructions to proceed with the software update download and installation.

If none of these will work, then continue with the following solutions and workarounds.

Potential solutions to screen flickering and other display issues related to software malfunctions

First method: Reboot or Force reboot

A restart (soft reset) and force restart work by turning your device off and then back on without affecting any data stored on the internal storage. It works the same when removing and reinserting the battery in other Android devices (with removable batteries). Minor issues transpiring randomly in mobile devices like your Galaxy A5 are likely resolved by a simple reboot. In the case where the device becomes unresponsive due to an app malfunction or software glitch, a force reboot would be an alternative solution.  Both of these restart methods are safe as they won’t affect your data. So if this is the first time you notice your Galaxy A5 display to flicker, then most likely it is just a random issue that is triggered by some minor glitches on the phone system. If you haven’t already, try to restart or force restart your device then see if that will fix the flickering display.

  • To restart your Galaxy A5, simply press and hold the Power button until it power cycles. If it’s not responding, do a force reboot by pressing and holding the Volume Down button and the Power button for about 20 seconds.

This will perform a simulated battery disconnect on your device and gives it a clean fresh start. Wait until your phone boots up completely then observe your phone’s screen behaviour.

Second method: Boot into Safe Mode

Booting into safe mode can help you diagnose and determine whether the screen flickering problem is triggered by some bad apps you have recently installed on your Galaxy A5. All third-party apps and services are bypassed or temporarily disabled in Safe Mode thus it will be easier for you to isolate whether or not the problem is caused by a third-party app or stock app. If your Galaxy A5 screen does not flicker while running in safe mode, then it implies that a third-party app is the trigger. In this case, you will need to remove the suspected app from your device as resolution. But if the problem persists while running your phone in Safe Mode, then most likely it’s a hardware issue or some serious system malfunction that requires more advanced solutions. Here’s how to enter Safe Mode on your Galaxy A5:

  1. Make sure that your phone is completely powered off then proceed with the next steps.
  2. Press and hold the Volume Down key.
  3. While continuously holding down the Volume Down key, press the Power key shortly to power up your phone.
  4. The device will then power up in Safe Mode. Swipe on the screen.
  5. When you see the Safe Mode label on the bottom left corner of the screen, release the Volume Down key. You are now in Safe Mode.
  6. Tap Apps to start diagnosing apps in safe mode.
  7. Tap Settings.
  8. Scroll down to and then tap on Application Manager.
  9. Navigate to the Downloaded section then tap on a recently downloaded app you suspect may be causing an issue. Once you see the app details on the screen, tap on Uninstall.

If you suspect that any of the apps installed on your SD card is the culprit, scroll across to SD card section then repeat the same process.

After uninstalling suspected apps, restart your phone and check if the problem has been resolved. If the problem persists, repeat the same process by uninstalling the next apps you suspect are causing the problem until the problem is resolved. Otherwise, try the next applicable solutions.

Third method: Clear app cache and data

If the screen flickering occurs only when using a specific app on your phone, then that means the problem is isolated to that application. It could be due to some corrupted files that are stored as an app’s cache. As remedy, you can clear the app’s cache and data. Doing so wipes out cache files including corrupted ones that caused conflict.

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Applications.
  4. Swipe through the available apps then tap the application you want to clear the cache.
  5. Tap Storage.
  6. Tap on Clear Cache to clear the cache.
  7. To clear data from the app, tap Clear Data then tap Delete to confirm action.

Please note though that clearing the application data will reset the app to default settings. All user preferences and personal settings including saved bookmarks and passwords will be deleted.

Fourth method: Enter Recovery Mode and wipe cache partition

Recovery mode is a native feature among Android devices. Booting into recovery mode does not require unlocking of the bootloader to carry out necessary system functions like implementing software update and wiping data or cache partition. Wiping cache will erase all temporary files that are stored as cache in the system partition while wiping data option erase all data and resets your device to factory settings. Wiping the cache partition might be necessary if the screen flickering problem is triggered by some cached files that get corrupted and caused conflict to the system functions, particularly with the display. Should you wish to take your chances in this method, then here’s how to enter recovery mode and wipe cache partition on your Galaxy A5:

  1. Power off your device completely.
  2. Press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  3. When the Samsung logo appears, release the Power button.
  4. When the Android logo appears, release the Home and Volume Up buttons at once.
  5. When the Android Recovery menu is displayed, press the Volume Down button to navigate to the menu options then highlight or select Wipe Cache Partition.
  6. Press the Power button to confirm selection.
  7. Wait until your phone is done wiping the cache partition. When it’s finished, it will prompt you with the Reboot system now option.
  8. Press the Power button to confirm selection and reboot your device.

If this won’t help, then consider your last resort which is a factory reset.

Last resort: Factory reset/Master reset

A factory reset or master reset wipes all data from your device. Should the problem be triggered by some tough bugs dwelling in the main system structure, then that should likewise be eradicated in the process. Major system issues are usually resolved by a complete reset on the device so you might as well consider this among your last possible option. Just make sure everything is backed up before you start. You can perform a factory reset through the Settings menu of your Galaxy A5 or by entering recovery mode. Here’s how:

  • To factory reset through your phone Settings, navigate to Apps-> Settings-> Backup and reset-> Factory reset-> Reset device-> then tap Erase everything to confirm action.

To factory reset through recovery mode, follow these steps:

  1. Power off your device.
  2. Press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds then release all buttons when the Samsung logo appears.
  3. When the Recovery Mode menu is displayed, press the Volume button to navigate to and select/highlight Wipe data/factory reset option.
  4. Then press the Power button to confirm selection.
  5. Press the Volume button to highlight or select Yes — delete all user data option the press the Power button to confirm.
  6. Select Reboot system now option to reset and restart your device.

Check to see if the screen flickering problem is fixed after the reset. If the problem persists, consider seeking more help.

Seek Further Assistance

So you’ve exerted all your efforts and tried every possible solution there is but to no avail. If that is so, then you have to escalate the problem already. Apparently, there’s nothing more you can do on your end that could remedy your Galaxy A5’s flickering display. So at this point, contact your device carrier or Samsung Support for other recommendations. If calling technical support is not your option, then you can just take a trip to an authorized service center and have a technician diagnose your phone for any possible signs of hardware damage and if necessary, have it repaired.

How to Download / Install apps on Samsung Galaxy S7 from Galaxy Apps & Play Store

Owning a Samsung Galaxy S7 (#GalaxyS7), or any Galaxy device for that matter, gives you access to, at least, two applications market: Samsung’s Galaxy Apps and Google’s Play Store. As you may have already known, apps from Samsung’s market are developed by its programmers and are exclusive to its devices only while those from the latter are for all phones and tablets running Google’s Android operating system.

Galaxy-S7-app-install-Galaxy-Apps

In this tutorial, I will show you how to download and install applications from both markets as well as guide you how to update your apps and uninstall some that you don’t need anymore. At the later part of the post, I will show you how to clear an app’s cache and data and explain briefly why it’s very important in troubleshooting apps-related problems. Click on the link below to jump to a specific section:

Before going any further, if you have problems with your Galaxy S7 and are trying to find solutions for them, I suggest you visit our troubleshooting page as we already addressed several problems since the phone was released. Find issues that are similar or related to yours and use the solutions we provided. You may also contact us through this form if you need further assistance.

Download / Install Apps from Samsung Galaxy Apps

There are a lot of apps you can download from Samsung’s market that you can use to make the most out of your new smartphone. If you don’t know it yet, here’s how you download apps from Galalaxy Apps:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Galaxy Apps. Once opened, the first tab you’ll see is ‘CATEGORY’ and other tabs are ‘STAFF PICKS,’ ‘EXCLUSIVES’ and ‘TOP.’
  3. For this tutorial, let’s go to ‘EXCLUSIVES.’
  4. Under Galaxy Essentials, touch See more.
  5. For this tutorial, let’s try installing SideSync so tap on the download icon next to it.
  6. To confirm your action, touch ‘ACCEPT AND DOWNLOAD.’
  7. The app will be automatically installed after the download. Once finished, tap on the Play icon to open it.
  8. There might be some security dialog boxes, so just confirm or allow the app to run. For this purpose, touch ‘ALLOW’ when asked to ‘Allow SideSync to record audio?’

Download / Install Apps from Google Play Store

Downloading and installing applications from Play Store is pretty straightforward and easy to do considering it’s the official market app for all Android devices.

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Play Store.
  3. You may browse through the categories to find what you’re looking for or simply enter the keyword on the search bar.
  4. For this tutorial, let’s try to search for SideSync.
  5. Once found tap on the ‘INSTALL’ button to begin installation.
  6. Touch ‘OPEN’ if you want to launch the app after the installation.
  7. There might be some security dialog boxes, so just confirm or allow the app to run. For this purpose, touch ‘ALLOW’ when asked to ‘Allow SideSync to record audio?’

How to update Galaxy S7 apps from Play Store

Developers often roll out updates for their apps to make sure they run smoothly and are compatible with current firmware versions for almost all Android devices. So, there will always come a time that you need to update an app and here’s how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Play Store.
  3. Touch the App drawer on the upper-left corner of the screen.
  4. Touch My apps & games.
  5. You will know if an app needs updating as there’s an ‘Update’ text next to it. You may tap the app and touch the ‘UPDATE’ button or just touch the ‘UPDATE ALL’ button to update all apps that have available updates.
  6. Depending on the size of the update and your connection speed, the process may take from a few seconds to a few minutes.

How to uninstall apps from Galaxy S7

There are applications you won’t use anymore, cause issues with your phone or take up so much space. These apps should be uninstalled from your phone to prevent further complications and this is how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Find the app you want to uninstall and tap on it.
  6. Touch the ‘UNINSTALL’ button.
  7. A new dialog box will pop up, tap OK to confirm you action.

How to clear cache and data and why it’s important

During the first time the app is launched, the system will create its cache so that the next time it runs, it will be smooth and fast. More often, these caches get corrupted and results to the app freezing and crashing so they need to be cleared or deleted. The same thing goes for data accumulated after several sessions of using the app. It is important you know how to do this procedure because there are times when a simple app crash will result to more complicated system and firmware issues that may lead to the phone freezing, lagging, crashing, rebooting, etc.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

There are times when apps crash causing the Settings service to crash as well, you cannot access the Application Manager. So, in this case, you need to boot your phone in safe mode so the app in question will be temporarily disabled before you continue your troubleshooting procedure. To boot your Galaxy S7 in safe mode, follow these steps:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once in safe mode, you can proceed with the clearing of the cache and data or uninstallation of the app.

I hope this tutorial can help you make the most out of your new Galaxy S7. If you have questions, feel free to leave a comment or contact us by completing this form.

How to fix Samsung Galaxy S7 “Unfortunately, Contacts has stopped” error

  • Learn how to troubleshoot your #Samsung Galaxy S7 (#GalaxyS7) if it shows the “Unfortunately, Contacts has stopped” error message.
  • What to do if your phone shows the error when you try to dial a contact, edit, add or even just view it.

Galaxy-S7-Contacts-has-stopped

The error message “Unfortunately, Contacts has stopped,” which haunts some of Samsung Galaxy S7 owners as of recently seemed to have started after a minor update. This, of course, suggests that some files in both the cache and the data partitions may have been corrupted during the update process or became obsolete and are now incompatible with the new system.

However, there were also cases from other owners who said that the error seemed to have occurred without apparent cause as they haven’t updated their devices yet. So, it’s a bit more complicated to fix this problem if we don’t know what caused it. That said, it’s better if we just troubleshoot it thorough so we can discover what the culprit is and how to fix it.

Before going any further, if you have other concerns, please visit our S7 troubleshooting page first and try to find if there are some issues that are similar or related to yours. Feel free to use the solutions or troubleshooting guides we recommended. If you still need further assistance after doing that or if you can’t find anything you can use to fix your problem, then you may contact us by completing our Android problems questionnaire.

Contacts starts crashing after a firmware update

There have been a lot of owners who complained about this problem. According to them the Contacts app started crashing after they updated their device updated to the latest firmware. So, let’s try to troubleshoot this problem by deleting the system cache first:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Deleting the system cache is a very effective procedure for minor firmware issues especially ones that occur after an update. However, if this doesn’t fix the problem, I suggest you do the master reset to bring the phone back to its factory defaults.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Contacts crashes when editing, adding or viewing a contact

This is apparently an issue with the app especially if you didn’t update the firmware. Apps crash all the time for no reason at all, so assuming you haven’t done anything that may have triggered this error, then this is what you’re going to do:

  1. Reboot your phone. It might be just a minor glitch in the system or the hardware.
  2. Open Contacts again and try to add a new contact or edit an existing one.
  3. If the error still occurs, try launching the phone dialer and dial a number from your contact list.
  4. If the error shows up, try wiping the cache and data of the Dialer app and then the Contacts app to reset them both. Refer to the steps below.
  5. Should the problem persist, then factory reset your phone. Steps below.

Here are the steps in clearing the cache and data of the apps involved as well as how to do the factory reset:

Clearing Cache and Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Doing the Factory Reset

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I hope that these procedures can help you fix the problem with your phone. Feel free to contact us should need further assistance.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fixing Samsung Galaxy Note 8 with Black Screen of Death (easy steps)

We’ve already addressed the Black Screen of Death issue a few months after Samsung Galaxy Note 8 was released last year and since then we’ve received tons of emails from our readers. It seems that there are still a lot of owners who are experiencing this problem that’s why we need to address it again but this time, we will be providing you with a solution that worked for many of our readers.

At the later part of this article, we will still be suggesting troubleshooting procedure you can follow in case the solution doesn’t work. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading to know what to do with it.

Before we move on to our solution and troubleshooting guide, if you are looking for a solution to a different problem, then make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you still need our help after that, then contact us through our Android issues questionnaire.

Quick fix to the Black Screen of Death issue on Galaxy Note 8

We already know this solution because black screen of death is often caused by a system crash and there’s no better way to address it than this. Since we published our first article on this problem, we’ve received hundreds of messages confirming that this solution works. In our first post, this is just part of our troubleshooting guide but now it’s a fix although we can’t guarantee that it will fix every black screen issue since not all problems are the same. But it won’t hurt if you try this…

Solution: Press and hold the Volume Down button and the Power key simultaneously for 10 seconds (or more).

If this doesn’t work, press and hold the Volume Down button first, don’t let go of it, then press and hold the Power key. Keep both keys held together for 10 seconds and it should bring the phone back to life provided there’s enough battery and that this problem is due to a system crash. If this fails either, do this…

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy Note 8 to it using the original USB cable.
  3. While the phone is connected to its charger, press and hold both Vol Down and Power keys together for 10 seconds or more.

After trying these things and the phone remained to be unresponsive and won’t turn back on, then you should try troubleshooting it before you decide to bring it to the service center.

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Troubleshooting Galaxy Note 8 with Black Screen of Death issue

Basically, there are only a couple of troubleshooting procedure you can try to see if the phone is still capable of powering up but before that, you have to verify that this is not an issue caused by liquid damage…

  1. Look into the USB port to see if there’s a trace of water or liquid of any sort.
  2. Clean the area using a cotton swab or get rid of the moisture by inserting a small piece of tissue into the port.
  3. Check the Liquid Damage Indicator (LDI) to know if it’s tripped or not.
  4. Remove the SIM card tray and look into the SIM slot to find the LDI.
  5. If the LDI is white, there’s no liquid damage; if it turned red or purple, then there’s liquid damage.

In case there’s a sign of liquid damage, don’t anything except bring the phone to the service center so that the tech can clean it up for you.

After verifying there’s no liquid damage, try the following procedures to try and bring the phone to turn on.

Try to run the phone in Safe mode

Usually, we recommend to our readers to run their phones in safe mode to disable all third-party apps but this time we just want you to do it for the sake of knowing if the phone is still capable of starting up in its bare bones.

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

If the phone turns on in this mode, consider the problem fixed. The next thing you need to do is find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap the app you suspect.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

However, if the phone also refuses to turn on into this mode, try the next step.

Try to boot your Note 8 in Recovery mode

The Android system recovery mode is the fail-safe for almost all Android devices so even if there’s a serious firmware issue for as long as the hardware and the battery is fine, your phone should be able to boot up in this mode. If successful, you can do a couple of things that might help fix all other issues with your phone. But just like booting in safe mode, the moment your phone turns into this mode, consider the problem fixed. But I suggest you do the wiping of the cache partition if the phone boots into this mode successfully…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Or you can do the Master reset if there are complications after wiping the cache partition but bear in mind that all your files and data will be deleted including your contacts, messages, pictures, music, videos, etc…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if the phone cannot boot up in recovery mode, then it’s time to bring it to the service center because the problem is something that you can’t fix by yourself. But even if you are techie enough to open up your phone, there’s no guarantee you can fix the problem by yourself and the fact that the warranty will be voided when you do so makes things a bit more complicated.

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