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How to boot Samsung Galaxy Note 5 in Safe Mode, wipe Cache Partition, perform Master Reset, etc

If you got yourself the new Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) or planning to get one, then read on as I will teach you some really, really basic troubleshooting procedures that may come in handy in the future.

Samsung-Galaxy-Note-5-Tutorials

The things I will discuss in this post are how to forcibly reboot your Note 5, boot it in safe mode, wipe the directory that contain cached files clean, clear both cache and data of any app, download and uninstall apps, perform factory and master reset procedures.

Whatever problem you may encounter in the future, you can use one or all of these troubleshooting procedures. Here’s a short list to make it easier for you to find a guide. Click on the link to jump to that section.

Before we go any further, if you found this post because you were trying to find solutions to your problems, then try to visit our Samsung Galaxy Note 5 Troubleshooting page as it contains solutions to problems we already addressed. Find a problem related to yours and try the solutions we provided. If they won’t work, then feel free to contact us by filling up this form accurately. Please provide more details in the description field so that we can provide accurate solutions or suggestions.

How to Force Reboot Galaxy Note 5

Unlike the previous models of Galaxy devices, the Galaxy Note 5 doesn’t come with a removable battery, so if it froze and became unresponsive, you can’t just pull the battery out to turn the device off. Samsung engineers, of course, already thought of this, so they added one key combination that when performed correctly, the device will perform a simulated battery disconnect that will forcibly reboot the phone.

To do this, simply PRESS and HOLD the Volume Down and Power keys together for 20 to 30 seconds or until the phone reboots.

Among the problems that may be fixed by this procedure are:

  • Frozen phone
  • Unresponsive device
  • Very sluggish performance due to constant freezing
  • Unresponsive due to app crashes
  • Got stuck during boot up and became unresponsive, etc.

How to start Galaxy Note 5 in Safe Mode

The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running.

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Now that the phone is in safe mode, you can…

  • Continue your troubleshooting
  • Use your phone without third-party apps
  • Backup your data to the cloud or through a computer
  • Observe your phone for firmware-related issues

How to Wipe Cache Partition on Galaxy Note 5

During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode.

So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Among the issues that may be fixed by this procedure are…

  • Phone got stuck in the logo during boot up
  • Device entered the boot loop or can’t boot up successfully
  • Phone randomly reboots after an update
  • Device can’t get out of Safe Mode
  • Phone always freezes, lags, or becomes unresponsive from time to time

How to clear App Cache & Data on Galaxy Note 5

Regardless whether an app is a pre-installed one or third-party (downloaded), once it crashes the first thing you have to do is clear its cache and data. More often, these files get corrupted so you need to get the system create a new cache. Deleting the data files, however, will reset the app back to its default settings and delete all data accumulated over time.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

This procedure will fix the following problems:

  • App crashes
  • Freezing and lagging apps
  • Random shut downs and reboots due to app incompatibility
  • Sluggish apps
  • Other conflicts brought by the new system after a firmware update

Install & Uninstall Apps on Galaxy Note 5

Installing apps on your Android phone is very easy but finding one that may be useful to you can sometimes be difficult especially if you don’t know the name of the app. For the benefit of those who are still starting out to use Android, here’s how to install an app…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch the Play Store app.
  3. Once inside the Play Store, you can search an app by category, or if you know the name of the app, just type it in the search field.
  4. Once you found the desired app, tap on it.
  5. Now touch the Install button, and then Accept.
  6. For paid apps, tap the price and follow on-screen instructions.
  7. Depending on the size of the app and the speed of your internet connection, it may take a few to several minutes for the app to be downloaded and installed.
  8. The installation will be automated and you will be notified once finished, then you can use the app.

There are two ways to uninstall apps you don’t want to use anymore. The first procedure is via the Play Store while the second is through the Application manager.

Uninstalling an app via Play Store

  1. From the Home screen, tap the Apps icon.
  2. Find and touch the Play Store app.
  3. Touch My Apps.
  4. Tap on the app you want to uninstall.
  5. Touch Uninstall, then OK to confirm.

Uninstalling an app via Application Manager

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

Note: Only third-party or downloaded apps can be uninstalled. Others can only be disabled and some apps must remain running for your phone to work properly.

Third-party apps that may cause problems immediately after the installation should be uninstalled immediately to avoid further conflicts with the system or other apps.

How to Factory Reset Galaxy Note 5

Factory Reset simply means to bring the phone back to its factory settings or defaults. Almost all firmware-related problems and errors can be fixed by this procedure but you should also know that all your files, data, settings, apps, ringtones, accounts, etc. will be wiped out and it is impossible to retrieve them after the reset. Therefore, it is imperative you back up every bit of data you don’t want to lose before following the steps below…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Beyond this point, lost data will never be retrieved if you haven’t backed them up.

How to perform Master Reset on Galaxy Note 5

There’s a little distinction between a Factory Reset and Master Reset, although the results may be the same. The latter, aside from doing what the former can do, will reformat the data partition where all system files and important app files are saved. It will also come in handy if the Android system itself keeps crashing and the user can’t access Settings.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset is easier to perform than this so you can use the previous procedure as long as there are no other serious issues with your phone. If you have one of the following, you better use Master Reset if…

  • Your phone reboots randomly
  • It’s freezing from time to time
  • It’s lagging so much
  • It takes ages to load apps
  • The Settings app crashes as characterized by error “Unfortunately, Settings has stopped.”
  • The system itself crashes, often characterized by the error “Unfortunately, Android system has stopped.”
  • It can’t boot up successfully or got stuck in the logo, etc.

We hope that these guides can help you one way or the other. Thanks for reading and we wish you all the best.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to boot your Samsung Galaxy J3 in safe mode, recovery mode, wipe cache partition and do factory reset [Tutorials]

To be able to know how to boot your Samsung Galaxy J3 in safe mode and recovery mode is one of the most important things you should learn as they always come handy when issues occur. Starting the phone up in safe mode alone doesn’t fix the problem but it gives you an idea as to what caused it, although if the issue is due to a third-party app, doing the procedure will leave an impression that it is fixed but when you boot back up in normal mode, the problem occurs.

Booting in recovery mode (Android System Recovery) is actually necessary when you cannot access the Settings menu for some reason. In the event that the phone is experiencing firmware related issues and cannot boot up successfully, this method can help you determine if the hardware is affected or if it’s all in the firmware. While in recovery mode, you can do some things that have direct impact on your phone but the two most common things you need to do is wipe cache partition and master reset. Read on to learn how to do these things…

Before we jump right into our tutorials, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

How to reboot your Galaxy J3 in Safe mode

It is important that you know how to start your phone up in safe mode because it’s the first thing you have to do if your phone experiences issues that are related to your apps. By doing this, you are temporarily disabling all third-party apps, which isolates the problem immediately as you will be able to tell if third-party apps have something to do with the problem or not. Here’s how you boot your device in safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Once the phone enters this mode, all you have to do if you’re troubleshooting a problem or two is to observe if it still happens because if it happens that the problem won’t occur in this mode, it means a third-party app is causing it. You need to find the culprit and either clear its cache and data to see if that makes a difference or immediately uninstall it.

Another application of safe mode is when your phone cannot boot up successfully in normal mode. While it basically means the problem is with third-party apps, the important part is that you will be able to continue using your phone if you cannot troubleshoot your device at that moment. When in this mode, everything works fine except third-party apps but you can still open them manually though.

Also, if your device is draining its battery quicker than usual, you can boot your phone in safe mode to observe if it still drains the battery at the same pace. More often, fast battery draining is caused by some third-party apps and you’re still trying to isolate the problem by starting it up in safe mode, although this time, it has something to do with the battery.

I hope you now understand the importance of safe mode in troubleshooting problems with your device.

How to reboot your Galaxy J3 in Recovery mode and wipe cache partition

Another troubleshooting procedure you should know about is wiping the cache partition. It simply means you’re deleting everything that is inside the cache directory. You cannot access individual apps nor be able to tell which file is for a specific service or app that’s why you need to delete all system caches at once. To do so, you first need to boot your phone up in recovery mode (Android system recovery) and here’s how you do this entire process:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Wiping the cache partition will have a great impact if you’re troubleshooting your phone due to a problem that started after firmware updates or anything that occurred without apparent reason or cause. There are times when system caches get corrupted and when they do and the system continues to use them, performance-related problems may occur which may include the crashing of apps (both built-in and third-party), slowing down of the phone, freezing, hanging, etc.

When your phone cannot boot up successfully, this must be the first thing you need to do. Your files and data will remain intact and nothing will be deleted not to mention that it’s very effective in dealing with issues that have something to do with apps and firmware. It’s just fitting that you know how to do this on your Galaxy J3.

How to perform factory and master resets on your Galaxy J3

The title of this section speaks of two kinds of resets but basically, they’re just the same just done in different ways. The factory reset is done through the Settings menu and deletes everything that’s stored in your phone’s internal storage. Therefore, if you have files you don’t want to lose, you better create a backup by creating a copy to your SD card or computer before you actually do the steps below:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

When you’re resetting your phone through the Settings menu, you don’t necessarily need to disable the anti-theft feature or the Factory Reset Protection (FRP) because it’s given that you can access your device. However, that’s not the same when you’re doing the master reset. While it basically just the same as the factory reset, it formats both the cache and data partitions, which thoroughly gets rid of corrupt system caches, files and data that might be causing the problem.

You will also need to backup your files and data before the actual reset and disable anti-theft as you will be locked out of your phone after the reset especially if you don’t know your Google ID and password. So, here’s how you disable anti-theft…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And this is how you do the master reset…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

I hope that these tutorials will be able to help you troubleshoot your phone in case of issues and problems.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to save battery on your Samsung Galaxy S9 (Battery Saving Tips)

I was told by one of our readers that in order to save battery, you should just turn the phone off and not use it. Funny as it may seem but it’s true that is if you only just want to save battery and not use your phone. But we know that’s not really the essence of saving battery; we want that our phone could last for a few more hours and still continue to use it.

But you know what, to save battery is tantamount to saying to handicap your phone, which means something has to give in. If you’re an owner of the new Samsung Galaxy S9, well, congratulations as you have one of the best and power-efficient smartphones in the market today. So, continue using your phone to its full potential and don’t worry too much about draining its battery quicker, after all it has the quick charge feature so if you’re not mobile and has access to a power source, this article won’t even matter to you.

However, if you are travelling and it would take a few hours before you can have an AC outlet to plug your charger into, then the following tips may help save battery in your phone. It’s better that you know a thing or two because even if you can save 1% of battery, that could give a few more minutes to continue using your device.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to extend your Galaxy S9 battery

 

Any of the tips below can help you save battery. Depending on the situation you’re in, you may not have to do all of them. Continue reading to know more about each tip’s benefits and how to do it…

Turn on Galaxy S9 Power Saving Mode

There’s a built-in power saving feature in your phone so when it comes to extending battery life in your new phone, it should be the first thing you should look into. This alone can give you a few more hours of usage and here’s how you turn it on:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Device maintenance > Battery.
  3. Under ‘Power saving mode,’ select MID or MAX.
  4. Each option provides an estimate of remaining battery life.

When this feature is turned on, you can then access its settings which will give you the following option:

  • Turn off background network usage.
  • Turn off Always On Display.
  • Turn on Speed limiter which caps your device’s CPU and GPU usage among other things.
  • Decrease screen brightness.
  • Change screen resolution to a lower value.

You can also access App power monitor which allows you to select apps to stop when you’re not using them. Make sure you hit the Apply button every time you make changes.

RELEVANT POSTS:

Turn off Vibrate Mode or adjust its intensity

This is only applicable if you’re using Vibrate Mode to notify you of messages, calls and other app notifications. To make it easier, it’s better to just place your phone under silent mode instead of having it to vibrate every time notifications pop up. However, if it’s possible for you to do such thing, then you can simply adjust the intensity of the vibration. Remember, the higher the intensity, the more juice is squeezed out of your phone:

    1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    2. Navigate: Settings > Sounds and vibration.
    3. Tap Sound mode.
    4. Tap Vibrate then tap the left Arrow icon < (upper-left) to return to the previous screen. Selected when a blue dot is present.
    5. Tap Vibration intensity.
    6. Adjust intensity for any of the following (drag the slider left or right to adjust the level): Incoming callNotifications, Vibration feedback and Hard press vibration feedback.

Turn off GPS when not in use

The Global Positioning System (GPS) is used by all apps that provide location services such as Google maps and other apps that give you direction and those that measure your speed or how far you’ve gone. Bluetooth, WiFi and mobile data also use GPS from time to time to give you accuration location. That is the reason why you should turn this feature off when you’re saving battery because it uses battery more than you think.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings > Connections > Location.
  3. Tap the Location switch (upper-right) to turn off the service.

Run your Galaxy S9 in Safe Mode

Somebody must have told you that another way to conserve battery in your phone is to disable or uninstall some apps. But which app?

Let’s say you know exactly the apps you want to disable or uninstall but don’t you think it’s too much of a hassle to disable and uninstall them one by one? And after you’ve charged your phone, you will have to do the same thing in reverse to enable them back, right?

Disabling apps is actually one of the best ways to save battery but you don’t have to go through all that to this one simple procedure. There’s a better way to disable them all at one and that’s to run your phone in Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

Again, you don’t have to do all of the procedures here to save battery but that depends on your situation. If you simply want to extend your Samsung Galaxy S9 battery until you have access to an AC outlet, then booting in Safe Mode and turning on Power Saving Mode can actually help you save juice. However, if you simply want to save battery and can afford to miss a message or two, then you can power your phone off for that matter. It depends on you.

I hope this simple article can help you one way or another.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to boot your Samsung Galaxy S8 in Safe mode and Recovery mode to wipe cache partition, do factory resets [Basic Troubleshooting]

While your #Samsung Galaxy #S8 is one of the most powerful Android devices in the market today, you can expect a problem or two to emerge after a few weeks of use. It may be due to misconfigurations, corrupt files or firmware / hardware issues. When things like this occur, it’s better that you know what to do so you can continue using your phone to its optimum performance.

In this post, I will guide you on how to perform the basic troubleshooting procedures you can use to fix whatever problem you may encounter with your new premium smartphone. Read on to know more about these procedures, why they have to be done and how to do them in a bid to provide remedy to the problem or even work around it. Go through the list of procedures below and click on the link to jump directly to that section.

But before we jump right into our troubleshooting / tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8 troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to restart your Samsung Galaxy S8 in Safe mode

It is very important that you know how to reboot your S8 into the Safe mode especially if the problem appears like to be caused by a third-party app. By booting your device in this mode, you’re actually temporarily disabling all third-party apps leaving all built-in apps and services running in the background.

Assuming the problem is due to a third-party app, it shouldn’t occur when the device is in safe mode. That being said, here’s how you boot your phone in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

How to force reboot (soft reset) your Samsung Galaxy S8 when frozen

This is a very simple procedure but also very helpful in bringing your phone back to life when it’s frozen for some reason. It actually performs the simulated battery disconnect, which is similar to the battery pull procedure that we often do to phones with removable batteries. This is how you do it…

  1. Press and hold the Power and Volume down key for up to 45 seconds.
  2. Wait as the device restarts.

For minor issues, this procedure is more than enough to fix the problem, however, if the phone doesn’t respond, then look at other possibilities.

How to reboot your phone in Recovery mode and wipe cache partition

There are times when system caches get corrupted and while it’s easier to just delete them, you can’t actually delete them one by one. Needless to say, you have to erase the entire contents of the directory where they’re saved. In order to do that, you need to boot your device in Recovery mode and then wipe the cache partition from there. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for the phone to reboot but just wait for it.

How to Factory reset your Samsung Galaxy S8 through Settings menu

The factory reset actually brings the phone back to its factory default settings and configuration. This, of course, deletes every personal file and data you have accumulated while using the phone for months or even years. In the event that you’ve recently updated the phone to a higher version, the update will remain. This reset will be done via the Settings menu and this is how you do it…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

You may now restore your files and data.

How to Master reset your Samsung Galaxy S8 via Recovery mode

It’s basically just another version of the Factory reset but the difference is that you will have to go through the Recovery mode to do this. Unlike the Factory reset, this one actually reformats both the cache and data partitions to thoroughly delete all possible corrupt system caches, files and data that might be causing the problem and this is how you do this…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

How to turn off developer options on your Samsung Galaxy S8

Developer options can cause a red border on the screen, errors when connecting to computers, or other problems. If you’re not into coding or modding, then you better turn it off as it doesn’t offer any advantage to you. Use these steps to turn off developer options on the Samsung Galaxy S8.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray, tap Settings > Developer options.
  2. Move the slider to turn OFF.

How to reset network settings on your Samsung Galaxy S8

By doing this, you’re resetting all data connections back to the factory defaults. The Wi-Fi, mobile data, Bluetooth, etc. are embraced by this procedure so if you have problems with any one of them, then this might work and the following are its results…

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following device connections status will default to when the device was being powered on for the first time.

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

To perform a Network reset, follow these steps.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

After this, feel free to turn on your Wi-Fi and turn off mobile data if you’re using the former instead of the latter. You may also pair your other Bluetooth devices with your phone again.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to boot your Huawei P10 / P10 Plus in Safe mode, wipe cache partition, factory reset [Tutorials]

The Huawei P10 and P10 Plus are among the most powerful, feature-packed smartphones you can buy in the market today for reasonable price. They also come packed with impressive technical specs, which make them fast in their processes and responses. However, they are not free from problems and errors. In fact, some of the owners already turned to online forums to seek assistance for issues they’ve encountered.

In this post, I will walk you through in doing the most basic troubleshooting procedures to make you ready in case you will encounter issues sooner or later. There are three procedures you will learn if you continue reading below. The first one is how to boot your phone safe mode when it’s plagued with problems that have something to do with the apps. The second is how to delete the system caches, which are often the cause of performance-related issues including app crashes, freezing and lagging. Lastly, you will learn how to reset your phone through the recovery mode and settings menu.

Before we go to our tutorials, if you are currently having issues with your Huawei P10 or P10 Plus and don’t know what to do, then visit our troubleshooting page for it’s there that we list down links to our troubleshooting guides. Find issues that are similar with yours and use the solutions we suggested. If they don’t work you badly need help, then you may contact us by completing our Android issues questionnaire.

How to boot your Huawei P10 / P10 Plus in Safe mode

Rebooting your phone in safe mode means you’re temporarily disabling all third-party apps and more often than not, you only do this when you’re having issues with your device that are more likely caused by apps.

This is how you start your phone app in safe mode:

  1. Turn off your Huawei P10 / P10 Plus.
  2. Press and hold the Power key.
  3. Once the Huawei screen appears, release the Power key and immediately press and hold the Volume Down button.
  4. If successful, you can see ‘Safe mode’ in the lower-left corner of the screen.

If you’re troubleshooting, this procedure is very helpful in determining if the problem is caused by a third-party app or a built-in one. To know that, you just have to observe your device to know if the problem still occurs in this mode. If it doesn’t, then it’s confirmed that one or some of the third-party apps is causing the problem. Find the culprit and uninstall it so it can no longer interfere with the phone’s normal operation.

However, if the problem still occurs even in this mode, then it’s more likely an issue with one of the built-in app, firmware or even the hardware. In which case, you must proceed with firmware troubleshooting.

How to wipe cache partition of your Huawei P10 / P10 Plus

Android creates temporary files it uses to make apps, services and other processes work smoothly when called by other apps. For instance, when you use the camera, the system creates caches for the camera app itself, then it creates a cache of the Gallery which will manage photos and videos taken by the former. So, by the time you take pictures, the Gallery will be quick enough to respond to the call of the camera app.

There are times when caches get corrupted and when the system continues to use them, performance issues may occur. That is why it is necessary you delete the system caches from time to time to make sure every file is working the way it should. To do that, follow these steps:

  1. Turn off your Huawei P10 / P10 Plus.
  2. Press and hold the Volume Up and the Power keys together.
  3. When the Huawei logo appears, keep holding both keys until the screen turns black.
  4. The screen may turn black for a second or two and you may release the keys at this point.
  5. When you can see EMUI on the screen, it means you’ve reached your phone’s recovery system.
  6. Using the Volume Down button, highlight “Wipe cache partition” and press the Power key to select it.
  7. Confirm your action and wait for the phone to finish wiping off contents of the cache partition.
  8. It may take for the phone to boot up a little longer but wait for it.

If you’re troubleshooting, continue your observation after you’ve wiped off the cache partition to know if the problem still occurs because if so, then the caches have nothing to do with it.

How to Master reset your Huawei P10 / P10 Plus

The troubleshooting procedure that’s effective in dealing with almost all problems you may encounter is the factory reset. Provided the problem occurred with physical causes like water and physical damages, it can be fixed by a reset. However, if you’re not careful enough, you may lose your files and data as everything stored in your phone’s internal storage will be deleted. This includes your pictures, videos, files, apps, contacts and other data you may have accumulated after months of use. So, make sure you back up every bit of data you don’t want to lose before doing these steps:

  1. Turn off your Huawei P10 / P10 Plus.
  2. Press and hold the Volume Up and the Power keys together.
  3. When the Huawei logo appears, keep holding both keys until the screen turns black.
  4. The screen may turn black for a second or two and you may release the keys at this point.
  5. When you can see EMUI on the screen, it means you’ve reached your phone’s recovery system.
  6. Now, using the Volume Down button, highlight the option “Wipe data/factory reset” and then hit the power key to select it.
  7. You will be brought to another screen that prompts “Confirm wipe off all user data?”
  8. Highlight the option “Wipe data/factory reset” once again and then hit the Power key to select.
  9. It may take a several seconds to complete the reset so wait for it until it’s done. You can actually see the progress on the screen.
  10. Once the reset is completed, you will be brought back to EMUI screen.
  11. Hit the Volume Up button to highlight “Reboot system now” option and then press the Power key to reboot your phone.
  12. It may take for the phone to boot up a little longer but wait for it.

Alternatively, you can reset your phone through the settings menu and it, too, has the same effects as with the master reset above. To do this, follow these steps:

  1. Open Settings.
  2. Touch Advanced settings, then tap Backup & reset.
  3. Touch Factory data reset and choose whether to format your internal storage. Selecting Erase internal storage will delete all files on your internal storage, such as
  4. music and images. Proceed with caution.
  5. Touch Reset phone to restore your device to its factory settings.

Now that you know the three most basic troubleshooting procedures you can use to try to fix issues you may encounter with your device, at least, you now have a chance to solve problems without any help from a tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to reboot your Samsung Galaxy S9 in Safe mode and uninstall problematic apps (easy steps)

You can uninstall any third-party app in your Samsung Galaxy S9 anytime. However, there are circumstances wherein you really have to reboot your phone in Safe mode before you can uninstall an app and that’s what we’re going to tackle in this article.

We started providing support to Android users since 2012 and we’ve already encountered similar issues with the previous Galaxy devices. That’s the reason why we posted this article because we know that some point, you will encounter a problem that may require you to run your device in safe mode.

In this post, I will show you how to get your phone to boot up in safe mode as well as how to uninstall an app. Bear in mind that there are apps you can’t uninstall especially apps that serve as a requirement like Gmail, Youtube, Chrome, etc. There are also apps that is used to make a feature in your Galaxy S9, such apps can also not be uninstalled, at least, not without root access. But then again, rooting is a different story.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to boot your Samsung Galaxy S9 in Safe mode


When a third-party app is causing your phone to not work properly and if it’s impossible for you to use your phone due to freezes, lags and other performance-related problems, starting it up in Safe mode is the perfectly solution. When in this environment, all third-party apps are temporarily disabled and only the pre-installed applications would be able to run. Needless to say that if the problem is due to a third-party app, then your phone should be able to work properly while in safe mode. That’s the primary goal why you have to run your phone into this environment–so that you can do what’s necessary to fix the problem. Here’s how you run a Galaxy S9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

While in this mode, your phone may run smoother than when it’s in normal mode it’s because only the pre-installed apps and core features are running. To get out of this mode, you just have to reboot your phone normally.

How to uninstall an app from your Samsung Galaxy S9

Running the phone in safe mode and uninstalling a third-party app often go together. Third-party apps may not run in this environment but you can still uninstall them from the Applications Manager and that’s what you need to do to apps that cause issues to your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. Now that you know how to run your Samsung Galaxy S9 in Safe mode and uninstall an application, I hope you could use it to fix problems caused by third-party apps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy Note 9: Safe Mode, Wipe Cache Partition and Reset Applications

One of the causes of problems with your smartphones are some of applications you installed. There are times when the device fails to boot because there are apps that keep on hanging. Issues like this are minor in nature but they occur even to the most powerful smartphones in the market today like the new Samsung Galaxy Note 9.

It is important that you know how to reboot your phone in Safe Mode because you’re gonna need it if the problem is caused by third-party applications. You also have to know how to delete the system cache because there are times that these small temporary files get corrupted and become obsolete, which may result to performance issues.

Moreover, it is advisable to know how to reset applications regardless whether they’re third parties or pre-installed because it is the best remedy when problems occur due to some issues with apps. I will walk you through on how to do these procedures so continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to reboot Samsung Galaxy Note 9 in Safe Mode

All third-party apps and services will be temporarily disabled when you boot your phone in safe mode. This procedure is very important in troubleshooting problems wherein the phone cannot run successfully in normal mode.

For issues wherein the device runs so slow, you can also use this method to observe your phone to know if it still works perfectly when all third parties are disabled. The same thing goes if you’re haunted by pop ups that are often embedded in or caused by apps that come packed with a bunch of ads or malware.

Here’s how you reboot your Galaxy Note 9 in Safe Mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Once your phone successfully runs in this mode, observe it closely and compare its performance when it’s running in normal mode. Usually, if the problem is due to third parties, your phone will run faster and smoother in this mode.

How to Wipe Cache Partition of Samsung Galaxy Note 9

There are times when your phone has some firmware issues that you don’t really need to reset it. Wiping off contents of the cache partition may be enough to bring it to its usual operation. Wiping the cache partition will delete the system cache, which may have been corrupted for some reason. These files may be small and temporary but they may cause a lot of trouble to  your phone if they get corrupted or become obsolete. That’s why it’s advisable to wipe cache partition of your phone from time to time. And you don’t need to make a backup of your important files and data as they won’t be touched. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your device may take a little while rebooting after doing this since it will rebuild deleted cache. Just wait for it to become active and then continue your observation to know if the problem still persists or got fixed.

How to reset applications on your Samsung Galaxy Note 9

To reset an application means to clear its cache and data. This procedure is very effective in fixing app-related problems and errors. If you’re getting an error like “Unfortunately, an app has stopped,” more often than not, the problem is with the app and this procedure is a perfect fix. Here’s how you do it on your Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this, open the app you’re having problems with to confirm if the problem is fixed. If not and if you’re dealing with a third-party app, you can try uninstalling it to remove all its associations with the firmware and other apps. After which, download it from the Play Store and reinstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Or, you may also try finding an update for it as there are times when app issues are due to compatibility…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. To auto-update apps, tap Menu > Settings > Auto-update apps.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

I hope that these simple tutorials can help you fix problems with your new Samsung Galaxy Note 9. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 that won’t turn on

You’re staring at a black screen on your new #Samsung Galaxy S7 (#GalaxyS7), wondering what to do because it turn on when you press the #Power key and it won’t respond no matter what. It’s new and it was working fine yesterday, left it lying on the table overnight with enough battery but in the morning, the screen is just black. What could have happened?

A few days after the Galaxy S7 was released, there were already owners that complained about their devices that won’t turn on. In fact, we already received a few complaints about this problem and so we publish this troubleshooting guide to address this very specific issue encountered by our readers. Read on to learn more about this problem and how to fix it.

Problem

Hi! I have the new Samsung Galaxy S7, it’s still 5 days old and it has been working since day 1 without issues until today. The screen is black and it looks like it has turned off. I tried to turn it on but it won’t. Tried charging it but it won’t respond either. I know I can go to the store where I bought it and have it replaced but it’s a 40-mile drive, so I want to try a few things first before heading out. What would you suggest I do to try to fix this problem? Thanks.

Symptoms and Possible Causes

Aside from the obvious black and unresponsive screen, there are other symptoms you may encounter when your new phone has this problem:

  • LED indicator is lit up but the screen is black and unresponsive
  • Screen is black, LED indicator is not lit and phone won’t turn on if Power button is pressed
  • You can hear the notification sounds but the screen is black
  • Device just turn off on its own and refused to power back up

This issue is common to all smartphones. In fact, we did receive hundreds of issues from our readers who encountered this problem using previous Galaxy models and among the most common causes are the following:

  • Battery completely drained that it takes a few minutes before the phone responds to the charger when plugged in
  • The Android system crashed leaving the phone unresponsive when the power key is press or if the charger is plugged in
  • Some downloaded apps keep crashing that also caused the system crash
  • The power key got stuck or damaged after the phone fell on a hard surface

Now, before we head to the instructions on how to troubleshoot this problem, if you have other problems visit our Galaxy S7 troubleshooting page as we may have already addressed your concern. Or, you can directly contact us by filling out this questionnaire. Please provide all relevant information about the problem so we can provide you with an accurate solution.

Step-by-step Troubleshooting

More often than not, won’t turn on issues are caused by system crashes. When it happens, the device won’t respond when you press the Power key and it won’t charge if you plug it in. It’s because the firmware plays a big role in starting up the hardware as well as charging the battery. So, here’s what you need to do in case this problem occurs…

First step: Force restart your Galaxy S7

By pressing and holding the Volume down and Power keys together for 10 seconds, your phone will perform the simulated battery disconnect. It’s just like when you pull the battery out of your phone to reset it.

This procedure is hardwired so it should work as long as it’s done correctly. Again, just press and hold the Volume Down and Power keys together for 10 seconds to do this.

Moreover, the Forced Reboot procedure will refresh the phone’s memory so whatever firmware and/or hardware glitch that occurred would be fixed immediately.

What if the forced reboot procedure failed?

Second step: Plug in your Galaxy S7 to charge

Maybe the reason why your phone turned off and won’t turn back on is because the battery got drained. It might also be the reason why the Forced Reboot procedure failed. So, it’s time you plugged the charger in and leave the device for, at least, 5 minutes before attempting to turn it on.

After 5 minutes of charging, try turning on your phone and if that won’t work, try the first step again.

Third step: See if the Galaxy S7 can boot in Recovery Mode

Now, this procedure will tell us whether it’s just a firmware issue or a serious hardware problem. In recovery mode, the Android GUI won’t be loaded during boot up but all the essential components will be powered up. So, if the phone boots up in recovery mode, it means the problem is with the firmware, probably. Otherwise, it’s a hardware problem.

  • Press and then hold the Home and Volume U keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If the phone can successfully boot up in recovery mode, proceed with wiping the cache partition using the Volume keys and the Power button to select the option and then try to boot up normally. However, if the recovery mode procedure failed, proceed to the last step.

What if the phone refused to boot up normally after the recovery mode?

Fourth step: Try booting the Galaxy S7 in safe mode

There’s a chance the problem was caused by a third-party app that may have crashed considering there are still apps in the Play Store that have compatibility issues with Android M (Marshmallow). In this case, you need to boot your phone safe mode just to see if it can and to rule out the possibility of the hardware problem once and for all.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If your phone successfully booted up in safe mode, try to uninstall suspected apps. Or, you can proceed with Factory reset through Settings or Master reset by booting up your phone in recovery mode again. Either way, the problem will be fixed. However, if the safe mode boot up was unsuccessful, then the last option is the last step.

Last step: Have the technician troubleshoot the problem or have the phone replaced

At this point, you did everything you could to try to fix the problem without compromising the phone’s safety and voiding the warranty. It’s time you went to the store where you bought it and let the technician check it for you. If the problem can’t be fixed by the tech, you will receive a replacement unit.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Phone Won\'t Turn On Troubleshooting

We are always willing to help our readers out so if you have problems with your new Samsung Galaxy S7, don’t hesitate to contact us by completing this form.

How fix your Google Pixel that won’t turn on [Troubleshooting Guide]

The new #Google #Pixel is one of the most impressive devices in the market today and while many are pleased with its specs and features, it’s not perfect. You may be able to encounter problems along the way and some of them will certainly be more complex to fix.

google-pixel-recovery-mode

Power-related issues like not charging and being unresponsive with a black screen are among the most common problems reported by some owners. Since we started supporting devices, these are the kinds of issues that we keep receiving from our readers. That’s why we always make it a point to address this problem every time we start supporting new devices.

If you have this problem, then read on as the troubleshooting guide we use here maybe helpful to you. While we are certain that the steps we used here are safe, things can happen any time so please proceed at your own risk.

Should you have other concerns, make sure you drop by our Google Pixel troubleshooting page for we have already addressed some of the most common problems reported by some owners. Find issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work or if you need further assistance, you can always contact us by filling up our Android issues questionnaire.

Troubleshooting Google Pixel that won’t turn on

If a smartphone won’t turn on, there’s always a possibility that the problem is with the hardware but we wouldn’t know for sure if that’s really the problem without doing some troubleshooting procedures. Needless to say, you have to rule out other possibilities to come up with an idea on what’s really causing the issue. With all that being said, there following are the steps you need to do:

Step 1: Make sure the firmware didn’t crash

System crashes are often the common cause of some hardware-related problems like not charging and not powering on that’s why you need to verify that. While the Google Pixel doesn’t have a removable battery, you can still force it to reboot to rule out the possibility that the reason it won’t turn on is because of a frozen system.

Just press and hold the Power key for 10 seconds and the phone should reboot provided it has enough battery left and that the problem isn’t caused by liquid or physical damage. If the phone turns on, then problem solved, otherwise, you must continue troubleshooting your device.

Step 2: Plug the charger to a power source and connect your phone

This step will tell you if there’s a problem with your phone’s hardware or its battery. Plugging the charger in and connecting it to a power source will normally show the charging signs. But if there’s a problem with one of the components, the device may not charge let alone show the usual charging signs.

If the charging signs show, let the device charge for at least 10 minutes and then attempt to turn it on. More often than not, this kind of problem gets fixed at this point. However, if the device charges but still won’t turn on, then try to do the forced reboot procedure while it’s plugged in as there’s a chance that the firmware crashed and the battery got drained completely.

On the other hand,  if your Pixel neither charges nor turns on, try to read our troubleshooting guide for a Google Pixel that won’t charge and then proceed with the next step.

Step 3: Attempt to power up your Pixel in safe mode

There’s a possibility that one or some of your apps is causing this problem. We need to rule this possibility out before we proceed with the next step. To do this, you need to power up your Google Pixel in safe mode or, at least, try.

  1. Press and hold the Power button until the Google logo appears on screen then release. Allow several seconds for the logo to appear.
  2. With Google logo still on screen, press and hold the Volume down button.
  3. Continue to hold the Volume down button until “Safe mode” appears in the lower-left of the unlock screen then release. This may take up to 30 seconds.

If your phone successfully powers up in safe mode, then we can fix this problem without any help from a technician. In this case, we just have to find the app or group of apps that is causing the problem and uninstall it. Here’s how you uninstall an app on the Pixel:

  1. From the Home screen, swipe up the Arrow icon (located at the bottom) to view the Apps List.
  2. Navigate to Settings, then Apps.
  3. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (located in the upper-right) > Show system.
  4. Tap Force stop.
  5. Tap OK.
  6. Tap Storage.
  7. Tap Clear Data. This option may not be available for some apps especially for pre-installed ones. Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  8. Tap OK.

Remember that at this point, we’ve already successfully powered up the phone so the problem is already solved. However, if the phone won’t boot up in safe mode, we need to continue troubleshooting.

Step 4: Try to boot your phone into the Recovery Mode

Booting your Pixel into the recovery mode will sort of disable the Android interface and run the phone on its barebones. If it’s a firmware issue that caused the phone to not power up, then it should be able to boot up in Recovery Mode. Here’s how you start it up in this mode:

  1. If your device is on, turn it off.
  2. Press and hold the Volume down button. While holding Volume down, press and hold the
  3. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  4. Press the Volume down button until you highlight “Recovery mode.”
  5. Press the Power button to start recovery mode. You’ll see an image of an Android robot with an exclamation mark (you may also see “No command”).

If successful, you may want to proceed with the master reset to bring the phone back to its original configuration or settings that work.

  1. Press and hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  2. If “Wipe data/factory reset” isn’t highlighted, press the Volume down button until it is. Then press the Power button to select it.
  3. Press the Volume down button until you highlight “Yes” (or “Yes – delete all user data”). Then press the Power button to select it.
  4. After the reset is complete, press the Power button to select “Reboot system now.”
  5. When you’re done, restore your data.

If your Pixel phone is still not turning one after this procedure, then you have no other option but to seek assistance.

Step 5: Send the phone in for checkup, repair and/or replacement

As far as troubleshooting a brand new phone is concerned, this is as far as you go. If the problem persists beyond this point, then it’s the prerogative of your provider or retailer to either replace the phone with a brand new one or be given a discount. Everything depends on how the technician sees the problem started. If the phone broke down due to physical or liquid damage, then it’s not covered by warranty and you might be given some special privileges to get the same model or a different one.

But as to manufacturing defects, you don’t have to worry about a thing as Google will surely replace it with a new one.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Won\'t Turn On Troubleshooting

How to boot Samsung Galaxy J7 in safe & recovery modes, wipe cache partition, do resets [Tutorials]

Booting your #Samsung Galaxy #J7 in safe mode is one of the procedures you should know since it will help you troubleshoot almost every problem you may encounter. It’s not a fix by itself but a very helpful tool to determine whether the problem is caused by a third-party app or not. You should still be able to use your device normally even in this mode so if the problem doesn’t occur while you’re in it and if you still don’t have enough time to troubleshoot, then continue using your phone with all third-party apps disabled.

If you own a phone like this and are currently bugged by a problem or two, the procedures I cited here are among the most commonly used troubleshooting procedures. To through each tutorial to know what to do with your phone. To make it easier for you, here’s a short list of all the troubleshooting guides you can use in this page. Just click on the link and jump to a specific procedure…

But before we go any further, if you have other issues with your device, make sure you visit our J7 troubleshooting page for we have already addressed some of the most common issues reported by our readers. Just try to find issues that are similar with yours and use the solutions we suggested. If they don’t work and if you need further assistance, then feel free to contact us by completing our Android issues questionnaire.

How to reboot your Galaxy J7 in safe mode

Just to make things straight here, booting the phone in safe mode alone doesn’t fix the problem, although it might not occur while the device is in this mode. Doing this will temporarily disable all third-party apps and other third-party elements. If the problem is caused by one of those things, then it won’t occur while the phone is in this mode.

Aside from safe mode, it is also called “diagnostic state” as you can do all sorts of troubleshooting while you are allowed to continue using the phone normally. When the phone is booting up into this mode, only built-in apps and services will be loaded. It may, however, leave an impression that the problem is fixed especially if it’s caused by a third-party app but when the phone is booted up in normal mode, the same thing happens.

Now, here’s the steps on how to reboot your device in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

We suggest that when you start your Galaxy J7 in this mode, you continue using it normally or try to trigger the problem to know if it still occurs and if so, then you might be facing a firmware issue. However, if the problem doesn’t show up while it’s in this mode, then it means that one or some of the third-party apps is causing the problem. Find the culprit and uninstall it.

How to wipe cache partition on your Samsung Galaxy J7

This procedure will delete all the caches created by the system that are saved in the cache directory. You don’t have access to individual caches but even if you have, you won’t be able to determine which cache is for which. While it deletes them, what really happens is that they’re being replaced with new ones.

There are times when the system caches get corrupted due to some factors that have to undergo in your device. For instance, firmware updates have higher tendencies to corrupt caches and data but aside from that, they automatically make some caches obsolete. So, the new firmware has to create new caches that are completely compatible with the new system.

Don’t worry though, none of your files and data will be deleted if you did this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone may take a little more time to reboot after this so wait until it becomes active before you proceed with your troubleshooting.

How to turn On / Off Samsung Galaxy J7 Anti-theft feature

It’s called an ‘anti-theft’ feature because it locks everyone out of your phone when it’s reset while this feature is engaged. The user has to know the correct Gmail ID and its password you used when you first set it up. Without it, it’s almost impossible to access the phone after a master reset.

The good thing about this feature is that it’s very easy to set up. In fact, when you’re setting up your phone for the first time, you really don’t have to proactively enable it because the moment you sign your Google ID in and enable one of the screen locks, this feature comes into play automatically. How to turn on anti-theft

  1. If a Google ID has already been set up (ex. Email, Play store, Chrome, etc.) and a PIN, password or fingerprint lock has been enabled, anti-theft has been activated automatically.
  2. If a Google ID has not been set up, see Email accounts. After signing into a Google ID, a PIN, password or fingerprint lock will need to be set up to turn on Anti-theft.

How to turn off anti-theft

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a PIN, password or fingerprint lock, you are automatically turning on anti-theft. To sign out of your Google ID, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

You have to do this procedure before you actually do the Master reset so you won’t be locked out of your phone. While we understand you know your Google ID and password, we still suggest you disable anti-theft before a reset just to make sure.

How to do the Factory Reset on your Samsung Galaxy J7

A Factory Reset is when you bring the phone back to its factory defaults through the Settings menu. While we suggest you disable anti-theft feature before a reset, it doesn’t really matter if you disabled it or not when you’re doing this.

The Factory Reset Protection (FRP) won’t take effect if the reset is done through settings because, obviously, you already have access to the phone prior to the reset. It’s assumed you’re the owner and that you’re just resetting your phone due to some issues.

  1. Back up data on the internal memory.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

We recommend you reset your phone this way if the problem is not that serious; it’s safe and it’s easier to do than the next one.

How to boot your Galaxy J7 in Recovery mode and do the Master Reset

This is another way of resetting your device. Just like the previous reset procedure, this will delete all your personal files and data including the settings in your phone that’s not original configuration. So, you better backup your files and data before doing this. Aside from that, you also have to disable the anti-theft feature of your phone especially if you don’t have a clue what your Google ID and password is because you will be locked out of your device and it’s impossible to regain access.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

This procedure will reformat both the cache and data partitions so if the problem is caused by missing, obsolete or corrupt caches or data, this procedure should be able to fix it. The fact is, almost every problem, as long as it’s not hardware-related, can be fixed by this reset, so it’s imperative you know how to do this.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to run Samsung Galaxy Note8 in Safe Mode, Recovery Mode, wipe cache partition & perform Master Reset [Tutorials]

If you are a new owner of the Samsung Galaxy Note8, there are basic troubleshooting procedures you need to learn to help you fix minor and even serious issues with it. While it is one of the most powerful smartphones in the market today, you can’t deny the fact that there will always be instances wherein you will encounter a hiccup or two while using it. Some of those issues may seem complex but based on our experience, they can be fixed by doing some basic troubleshooting procedures.

So, in this post, I will walk you through in running your Galaxy Note8 in Safe Mode, which temporarily disables all third-party apps; starting it up in Recovery Mode, which gives you options to wipe cache partition and even do Master Reset to bring your phone back to its factory default settings. These procedures are the most important ones you need to learn as they’re always very effective when used properly to fix most issues with your device. So, continue reading below as this post may be able to help you.

However, if you are trying to find a solution to your problem, then try to visit our Galaxy Note8 troubleshooting page as we’ve already addressed some of the most common issues you may encounter. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, feel free to contact us by completing our Android issues questionnaire and hit submit. We will try to find a solution to your problem and publish in on our site.

How to run your Galaxy Note8 in Safe Mode

As I mentioned earlier, when you boot your phone in this mode, all third-party apps are temporarily disabled. However, running your phone in this mode alone doesn’t fix the issue but will give you an idea what the problem is all about or what causes it.

If one of the apps you downloaded and installed from the Play Store is causing the problem, there’s a higher probability that the problem won’t occur while your phone is in this mode. However, you still have to continue your troubleshooting to determine which of those apps is the culprit.

Here’s how you make your Note8 run in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in this mode and the problem doesn’t occur, then it’s obvious that one or some of the third-party apps you installed is causing the problem. If you don’t have a clue as to which app is the culprit, try updating apps that need to be updated…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

On the other hand, if you already have some apps in mind, then try clearing their caches and data to reset them. You need to do the same procedure for every app you suspect…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If this doesn’t fix the problem, then start your phone in normal mode and uninstall those apps one by one until the problem is fixed…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

How to boot your Galaxy Note8 in Recovery mode and wipe cache partition

There are times when issues occur without apparent reason at all and most of the time, these issues are due to some corrupt system caches. A system cache is actually a temporary file created and used by the system. It’s temporary because it can be deleted and replaced without much of an impact on the overall performance of your phone. However, when they become corrupt or obsolete and the system continues to use them, that’s when issues come out and they usually affect the performance of your device. The most common signs of performance-related issues are lags, freezes, frequent reboots and even random shutdowns.

When these things occur, you just have to delete the caches so that they’ll be replaced with new ones that don’t have issues with the system. But since you don’t have access to individual caches, you need to delete all of them at once and you can do so by starting your phone up in Recovery mode and wiping the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Your Note8 will take a little time rebooting after wiping the cache partition as it will rebuild deleted caches. Soon after it becomes active, try to see if the still persists because if so, then the next procedure may be able to help you.

How to perform the Master Reset on your Galaxy Note8

The Master Reset will bring your Note8 back to its factory default settings or configuration. It’s the most effective troubleshooting procedure that addresses almost every problem with your phone provided the issue isn’t due to physical or liquid damage. For users who have encountered issues that occurred without apparent cause, a reset will always be able to fix them. However, this always comes at the end of every troubleshooting because of the hassle in backing up your files and data. Remember, a reset will delete every bit of data or file in your phone’s internal storage so make sure to make a backup before you actually reset your device.

We also suggest that you take note of your Google ID and password that you use in this phone so that you won’t be locked out of your device after the reset. If you’re not sure about your login credentials, it’s better that you disable the Factory Reset Protection of your Note8 prior to the reset and here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Once you’re ready to reset your phone, follow these steps to bring your phone back to default settings…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Alternatively, you can also reset your Note8 from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope that this tutorial can help you fix the problem with your Samsung Galaxy Note8.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge that won’t turn on [Troubleshooting Guide]

The new Samsung Galaxy S7 Edge (#Samsung #GalaxyS7Edge) has just been out for barely a week now but there were already owners that complained about the device not turning on or unresponsive with a black screen. We understand how frustrating that could be considering it’s a premium Android smartphone and is very expensive. That’s the reason why we publish posts like this to help our readers deal with this specific problem.

Galaxy-S7-Edge-black-screen-wont-turn-on

Among the symptoms you may encounter when this problem happens to you are…

  • Galaxy S7 Edge won’t respond when you press the power key
  • The screen remains black no matter what you do
  • LED indicator shows you have unread messages or notifications but the screen stays black
  • You may hear the phone play its ringtones but still unresponsive
  • You can call your number but the Galaxy S7 Edge doesn’t display the usual “Calling…” screen
  • It has turned off and won’t turn back on

Before troubleshooting, let’s try to take a look at all possible causes of this problem…

  • System has crashed leaving the phone unresponsive
  • Some apps have crashed and affected the system
  • Battery has been depleted
  • Power button is stuck or damaged

Hi guys! My 3 days old Samsung Galaxy S7 Edge won’t work. It won’t turn on when I press the Power button, the screen is black, although sometimes there’s light at the top of the screen. I upgraded from Galaxy S5 to Galaxy S7 Edge thinking this is a superior device but it seems I was wrong. Please help me fix this problem or should I have it replaced?

Just before we jump into our step-by-step troubleshooting, if you have other concerns with this new phone of yours, visit our S7 Edge troubleshooting page as we may have already addressed your problem. Should  you need further assistance, do not hesitate to contact us by completing this form. Please provide all necessary information about the problem so that we can easily help you and provide you with an accurate solution.

Step-by-step Troubleshooting

First off, if your device is still a few days old, you are eligible for a replacement if the problem can’t be fixed by a technician. But it means that you have to go through the hassle of possibly lining up at the local store to have an appointment with a technician and wait for several minutes before being able to talk with another representative to give you the new unit. In a bid to save you from all that, I’ve outlined a troubleshooting procedure below to help you make your device work again…

Step 1: It might just be a system crash and a Forced Reboot is necessary

This is the first thing you should do. It’s easy and it’s safe. It’s an equivalent to the battery pull procedure for devices that have removable battery.

If it’s a system crash or a minor firmware or hardware glitch, then this procedure should fix it:

  • Press and hold the Volume Down and Power keys together for 7 to 10 seconds or until the device reboots.

The device will perform the simulated battery disconnect if it’s done successfully and if it still has enough battery to power up its components.

Step 2: It might have ran out of battery, so put it on charge

If the first step failed, then it’s time plugged the phone in to charge even if you know the phone has enough battery left because you’re not just actually trying to replenish the battery, you’re also trying to find out how the phone reacts if it detects current flowing through its circuit.

Plug the charger in and leave it be for, at least, ten minutes; there should be enough battery to power it up if it indeed ran out of battery.

While it’s plugged in, try to see if the LED indicator lights up. It doesn’t matter what the color is as long as it’s lit up, the device should be ok.

Another thing you have to check is if the screen displays the usual charging icon. Powered on or off, the charging icon should be displayed on the screen when it’s connected to the power adapter and there’s current flowing.

If none of these indications show, then there’s something wrong with the phone. Proceed to the last step.

Step 3: If the phone charges fine, try booting it in safe mode

Assuming that the device showed all the charging signs when you plugged it in, it’s time you tried booting it in safe mode to temporarily disable all third-party apps and services that may have caused this problem. But before doing so, I want you to try to do the procedure in step 1.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 4: If the safe mode failed, try booting it in recovery mode

The purpose of this procedure is to know whether the phone is still capable of powering all its components up. In recovery mode, Android interface won’t be loaded during boot up but all hardware will be powered up. If the Galaxy S7 Edge can successfully boot up in that mode, then it’s more of a firmware issue than a hardware one.

Step 1: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 2: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 3: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If the phone won’t respond after pressing and holding the Home, Volume Up and Power keys, then proceed to the last step.

Step 5: Get technical support or have the device replaced

You have no other option but to go to the store or your provider and have the device checked by the technician. If the tech can’t fix the problem, too, then you are going to received a brand-new replacement unit as long as you’re within the grace period (usually 15 days since date of purchase).

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

If you have problems or concerns, do not hesitate to contact us by filling up this questionnaire. You may also visit our troubleshooting page for the S7 Edge as we list down every issue we address each week.

How to fix Huawei P9 that won’t turn on or boot up [Troubleshooting Guides]

  • Learn how to troubleshoot your Huawei P9 (#HuaweiP9) that won’t turn on and not charging when plugged in.
  • Learn how to troubleshoot your phone that can’t boot up successfully for some reason.

Huawei-P9-wont-turn-on

There were reports from Huawei #P9 owners detailing that some units won’t turn on while others just won’t boot up. So, we decided to start supporting this device as we too have received messages from our readers who are seeking assistance due to these problems.

Before going any further, let me try to differentiate the not turning on and not booting up problems. The former simply means that the phone won’t power up no matter what you do. The screen remains black and won’t even flicker if you hit the Power key and it might be due to a serious firmware issue or a hardware problem. There are things you can to verify if the device really won’t turn on and that’s what I’m going to tackle here.

On the other hand, the not booting up issue means that the phone still turns on or powers up but gets stuck somewhere and can’t successfully reach the Home screen as it usually does. While this problem is often cause by a firmware issue, there were reported hardware-related factors that could also contribute to the occurrence of this problem. Read on to learn more about these issues and how to deal with them.

For those who have other Huawei P9 issues, we are always willing to help you. All you need to do is contact us and tell us in detail what your issues really are. You need to provide us information like how the phone behaves, what the errors are, when the problem started, and the things that happened prior to the problem. Fill up our Android problems questionnaire and hit submit when you’re ready.

Troubleshooting Huawei P9 that won’t turn on

The very purpose of this troubleshooting is for you to find out if your phone can still power up its components because if so, then the problem might all be in its firmware. And in that case, you may be able to fix it on your own using the standard troubleshooting procedures without visiting a shop.

Step 1: Verify the phone isn’t frozen

System crash is often the cause why there are so many Android phones that become frozen or unresponsive at some point. When this occurs, the device just won’t respond to anything you do; it won’t turn on if you press the power key and won’t even charge if plugged in.

The worse thing is it couldn’t get out of that state unless the user performs the Forced Reboot procedure. All you have to do is press and hold the Volume Down key and then press and hold Power key. Keep them pressed for ten seconds and your phone will reboot provided it’s the only issue here.

Step 2: Verify there is enough battery to power up the hardware

The next thing you have to do after you did the forced reboot procedure and the phone remained unresponsive is to plug its charger in and leave it for 10 minutes.

We often receive a lot of complaints about devices that won’t turn on and many of those cases were caused by drained batteries. It’s a simple logic; if the battery is all drained up, your phone won’t power up.

There is another reason why you really have to charge the phone and that’s to know if it would respond when it senses electricity is flowing through its components. As I said earlier, the phone won’t charge when the system crashes but doing the forced reboot procedure while the phone is plugged in may just save you from a lot of trouble.

What if the phone doesn’t charge?

You still have to leave it plugged in for ten minutes. If the battery is totally drained, it may take a few minutes before the device displays the usual charging indicators. After then minutes and the phone is still not displaying those indicators, do the forced reboot procedure again if pressing the Power key won’t bring it to life.

What if the phone charges but still won’t turn on?

Still, give it time to charge and try to turn it on using the usual method and then do the forced reboot procedure if the former didn’t work.

Step 3: Attempt to boot Huawei P9 in safe mode

There were cases wherein the phone’s system crashed due to some apps that caused conflicts. If the phone charges but won’t respond if turned on, you should immediately try to boot in safe mode.

All third-party apps will be temporarily disabled so if one of them is causing the problem, the phone should be able to boot up successfully. At least, at this point, there is hope that the phone’s hardware and all its components are working.

  1. Press and hold the Power key.
  2. Once the Huawei P9 screen appears, release the Power key and immediately press and hold the Volume Down button.

Step 4: Try to boot your phone in Recovery Mode

In this the phone won’t respond when the Power key is pressed and plugged in, you need to try to boot it in recovery mode. This will tell you if the phone is still capable of powering up its hardware.

Unlike booting normally or going into safe mode, booting in recovery mode won’t load front-end. Instead, you’ll be taken into Android System Recovery screen where there are only a few things you can do and two of them are wiping the cache partition and doing the master reset.

If you can bring your phone up into this mode, there’s still a chance you can fix it on your own.

  1. Press and hold the Volume Up and the Power keys for 10 seconds.
  2. Once the Huawei logo appears, release both keys.

Step 5: Visit a shop and let the tech check it for you

At this point, you’ve already done everything that a user has to be done in a bid to fix the problem but you didn’t succeed. So, it’s time you employ the help of a technician to do further tests and troubleshooting procedures that are beyond your capabilities.

We really can’t pinpoint what the problem with your phone is but it doesn’t really matter now since it’s the job of the tech to discover and fix it.

Troubleshooting Huawei P9 that won’t boot up

As I mentioned earlier, turning on and booting up are two different things. When the phone isn’t booting up, it means it can still power up but can’t continue loading every service necessary to run the firmware and the apps. If you have this issue, at least, you can rest assured that the problem isn’t the hardware so there’s always a chance you can fix it on your own if only you are willing to troubleshoot it.

Step 1: Try to boot your phone in safe mode

This procedure is a very effective one if the problem occurred after you installed some apps regardless of the method. Third-party apps may cause conflicts in the system especially if they’re not compatible with it. When this occurs, the phone may keep rebooting, crashing or get stuck during boot up. So, it’s very logical to boot your phone in safe mode.

  1. Make sure you phone is powered off. It may have attempted to boot up and got stuck somewhere.
  2. Press and hold the Power key.
  3. Once the Huawei P9 screen appears, release the Power key and immediately press and hold the Volume Down button.
  4. Keep holding the Volume Down key until the phone boots up successfully. You’d know if it was successful if you can see the text “Safe Mode” at the lower-left corner of the screen.

Step 2: Boot your device in recovery mode and wipe the cache partition

Wiping the cache partition is a very effective troubleshooting procedure you can use to address booting up problems that may have occurred after an update or started without apparent reason. System caches get corrupted all the time and when they do, the phone may not boot up properly. Since you don’t know which cache got corrupted, you have to delete the cache all at once.

By doing this procedure, you are actually doing your phone a favor especially if it has updated its firmware recently. You won’t lose any of your data if you did this that’s why you can do it whenever you like.

  1. Make sure you phone is turned off.
  2. Press and hold the Volume Up and the Power keys for 10 seconds.
  3. Once the Huawei logo appears, release both keys.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power key to choose it.
  5. Once the cache partition is wiped, highlight ‘reboot system now’ and press the Power key to accept it.

Step 3: Perform the master reset on your Huawei P9

If wiping the cache partition didn’t yield any result, it’s time you did the master reset. This is the final troubleshooting step you need to do before you send the phone in for repair.

This procedure will bring the phone back to its factory default settings. It your files and data will be deleted during the process so make sure you make a backup.

  1. Make sure you phone is turned off.
  2. Press and hold the Volume Up and the Power keys for 10 seconds.
  3. Once the Huawei logo appears, release both keys.
  4. Use the Volume Down button to highlight ‘wipe data/factory reset’ option and press the Power key to choose it.
  5. Once the cache partition is wiped, highlight ‘reboot system now’ and press the Power key to accept it.

I hope that these procedures can somehow help you.

Step 4: Have the device checked by a technician

The firmware may need to be reinstalled and if you do it yourself, the warranty will be void and you don’t want that. So, bring the phone back to the store where you bought it or let an authorized Huawei technician check it for you.

Phone Won\'t Turn On Troubleshooting

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How to start your Samsung Galaxy S8 Plus in Safe mode, Recovery mode, wipe cache partition, do the resets [Tutorials & Basic Troubleshooting]

Owning the #Samsung Galaxy S8 Plus (#S8Plus) means you are one of the people who have the most powerful smartphone with the largest display to date. But no matter how powerful the phone is, it’s not free from problems and errors. A time will come that you would encounter issues considering it depends on how well its apps, firmware and hardware work. When it happens, it’s always good to have, at least, a know-how since most of issues you may encounter aren’t really that serious or complex.

So, in this post, I will walk you through in doing the most basic troubleshooting procedures you can use for almost every problem you may encounter. The first section is about how important booting your phone in safe mode when you encounter problems. It is imperative you know how to temporarily disable all third-party apps knowing that they can be the cause of a more serious issue. The other procedures will also walk you through on how to boot your phone up in Recovery Mode and wipe the cache partition, do the reset procedures, etc.

Click on a link below to jump to a specific section…

But before we jump right into our tutorials, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our Galaxy S8+ troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

How to restart your Samsung Galaxy S8+ in Safe mode

Applications-related problems, especially ones caused by third-party apps, maybe fixed by starting your device in Safe mode. However, when it’s booted up in normal mode, the problems may occur again. It’s because booting in safe mode per se won’t fix any problem, it would just give you an insight as to whether the problem is caused by third-party elements or caused by pre-installed apps and the firmware itself.

But just because it won’t fix any problem doesn’t mean you won’t do it. The fact is that, most of our troubleshooting guides may start with this procedure as it immediately isolates the problem. So, these are the steps to successfully boot your Samsung Galaxy S8+ in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in this mode, you should continue observing your phone to know if the problem still occurs because if so, then it might be caused by one or some of the pre-installed apps or the firmware itself has some issues that affected the normal operation.

On the other hand, if the problem is fixed, then it’s confirmed that third-party apps have something to do with it. All you gotta do is find the culprit and if you have some apps you suspect to be causing the problem, uninstall them one by one until the problem stops showing up.

This troubleshooting procedure is, again, very helpful if problems are caused by third-party apps. You can fix the problem by simply bringing the phone to boot in safe mode and uninstalling the app that’s causing it. There are, of course, times when it’s easier said than done that’s why there are other troubleshooting methods you could use in case finding the culprit is impossible.

How to force reboot (soft reset) your Samsung Galaxy S8+ when frozen

There are times when the phone freezes for some reason and when it happens, it won’t respond to your touches or whatever you do with it. This behaviour is common not just with smartphones but also with computers regardless how powerful the hardware is. So, when it happens to your new Galaxy S8+, here’s what you have to do to make it respond again…

  1. Press and hold the Power and Volume down key for up to 45 seconds.
  2. Wait as the device restarts.

Compared to other devices, your S8+ may seldom experience this problem and it maybe because of the following reasons:

  • There are a lot of apps running in the background
  • Some apps may have crashed and messed up the normal operation of the system
  • The firmware may have crashed due to unknown reasons that left some of the functions unresponsive
  • The hardware itself may have stopped working due to liquid and/or physical damages

In some cases, the screen may be stuck on some pages giving the impression that the device is still powered on. There are also times when the screen is just black and unresponsive. Whatever the case may be, this procedure can surely help.

How to reboot your phone in Recovery mode and wipe cache partition

The firmware creates temporary files it uses when to call upon apps, services, processes and functions. These files are called “caches” and they’re important in making your phone run smoothly. During firmware updates, some caches may become obsolete while others may be corrupted. If these files would still be used by the firmware, performance-related issues may occur. Therefore, it would be necessary to delete them so the system won’t be able to continue using them. But aside from that, when you delete those caches, they will automatically be replaced with new ones that are completely compatible with the new system.

You don’t have access to individual caches that’s why the only thing you could do is empty the directory where all caches are saved. You could do that by starting your phone up in Recovery mode and choosing the option ‘wipe cache partition.’ Now, here’s how you do it…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “wipe cache partition.”
  7. Press the Power key to select.
  8. Press the Volume down key to highlight “yes” and press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After wiping cache partition, it may take a little more time for the phone to reboot but just wait for it. Once it reaches the home screen, try to trigger the problem you were experiencing to know if it still occurs and if so, then you have to do other troubleshooting procedures.

Wiping the cache partition is as effective as the reset but the good thing about it is that you don’t need to go through the hassle of backing up your files and data as none of them would be deleted. That’s the reason why we often suggest this procedure before suggesting to our readers the reset.

How to Factory reset your Samsung Galaxy S8+ through Settings menu

A reset will bring your phone back to its factory default settings and one of the most effective ways to fix almost every problem with your phone that are, one way or another, caused by apps or the firmware itself. In this section, I will walk you through in resetting your Galaxy S8+ through the Settings menu. This is what we call the “Factory Reset” and aside from backing up your data and files, there’s no other things you need to do except the following steps…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

Now, here’s one quick tip after the reset: don’t install anything yet nor restore your files and data. Instead use your phone without any third-party element to see if the problem still occurs. This way you would know if the problem is with the firmware or not.

How to Master reset your Samsung Galaxy S8+ via Recovery mode

You already know above how to do the Factory Reset. In this section, I will walk you through in doing the Master Reset. It also does erase all your files and data so make sure you make a backup. The difference between these two is that this method requires you to boot your phone in Recovery mode and from there, you can choose the option to reset. It’s very useful if you cannot unlock your device or if it won’t boot up successfully.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

In the event that haven’t disabled the anti-theft security feature prior to the reset and got locked out of your phone, just enter the Google ID you setup with it to regain access. And don’t install or restore anything to your phone without first observing if the problem got fixed by the procedure or not.

How to turn off developer options on your Samsung Galaxy S8+

Developer options can cause a red border on the screen, errors when connecting to computers, or other problems. If you’re not into coding or modding, then you better turn it off as it doesn’t offer any advantage to you. Use these steps to turn off developer options on the Samsung Galaxy S8+.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray, tap Settings > Developer options.
  2. Move the slider to turn OFF.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.