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How to fix Google Play Store error 20 on Android

The Google Play Store error 20 occurs when you’re trying to download an app. The actual error message goes like this, “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: -20)” and it’s a pesky little error as you may not be able to continue downloading other apps if it shows up.

The thing about this error is that you can fix it on your own as it’s not really a serious problem. It could be just a minor issue with the Play Store or your Google account. In this post, I will walk you through in troubleshooting your Android phone that’s bugged down by this Play Store error 21. So, if you’re one of the users with this kind of problem, continue reading as this article may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Here’s what you have to do if your Android phone has this error…

  1. Reboot your phone as it might be just a minor issue.
  2. Clear cache and data of Play Store.
  3. Remove Google account and add it again.
  4. Factory reset your phone.

More often than not, this error is just a minor issue especially if your phone has been doing fine prior to this problem. Glitches happen all the time and it might be one of those things. So, before anything else, restart your phone and then try to download an app and see if the problem is fixed.

Clearing the cache and data will reset the Play Store and bring it back to its default settings. Aside from that, the cache and data files will also be deleted and replaced. If this is just a minor problem with the Play Store, this procedure is enough to fix the problem. So, after doing this, reboot your phone to give it time to rebuild the cache. Then, try to download an app. If the problem continues, the problem is a bit more serious than we initially thought. Move on to the next procedure.

Another possibility is that it could be a syncing problem but you really don’t have to do a some complicated procedures to address it. All you need is to remove your Google account, restart your phone, add your account again and try downloading an app. If the error still shows up, then you have no other choice but to reset your phone.

A factory reset will fix this problem but make sure you backup your files and data as they will be deleted during the process.

There you have it! I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Google Play Store error 963 on Samsung Galaxy S9

The Google Play Store error 963 occurs while you’re trying to update or download an app. Some owners of the Samsung Galaxy S9 have complained about this problem so it doesn’t just occur to entry-level devices but also to high-end phones. It’s because it’s not a device-specific problem but an issue with the Play Store. So, if you have an Android phone, you may encounter this problem from time to time.

In this post, I will help you fix the problem with your Galaxy S9 so that you may continue using your phone without being bugged by the error. If you’re one of the owners of this phone, continue reading as this article may be able to help you.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

Here are the things you can do to try and fix this problem on your Galaxy S9…

  1. Restart your phone for it might be just due to a minor firmware issue.
  2. Make sure your Internet connection is stable.
  3. Clear cache and data of Google Play Store.
  4. Remove Google account and add it again.
  5. Perform factory reset.

When the Google Play Store error 963 happens, try to restart your phone first as it might be caused by a minor issue with the firmware. There has been some owners who reported to have fixed similar issues in the past with a simple reboot. If there’s no apparent reason or cause as to why this kind of problem happens, you should do the reboot first.

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Next, try to see if your internet connection is stable. There’s always a chance that the connection between your phone and Google servers were interrupted and resulted to the error. You may try turning off your WiFi or mobile data and turn it on again just to make sure it works properly. After which, try to download the app and see if the error still occurs.

After restarting your phone and making sure your internet connection is stable and the problem continues, then you have to go after the Play Store this time. While it’s the official app store for all Android devices, it’s still an app and may crash from time to time. That said, the next thing you should do is reset it by clearing its cache and data. Doing so will bring it back to its default configuration. However, if the problem continues, then move on to the next solution.

You have to try to remove your Google account and add it again as it might be an issue with your account. Your Android phone is tied to your Google account so it follows that if there’s an issue with it, all services that depend on it may also fail. Try removing it from your phone and then reboot your device. After which, add the account again and download an app. If the issue continues and you badly need to install the app, then you have no other choice but to reset your phone. All firmware-related issues can be fixed by a reset and this one’s no exception. However, make sure to backup your files and data before the reset as they will be deleted:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix “Error processing purchase. [DF-BPA-30]” on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error DF-BPA-30 that appears when they try to purchase an app in the Play Store. It’s a very annoying problem as you can’t proceed with your purchase if it shows up and you can’t even install or update applications. Thus, you need to address it as soon as you encounter it.

In this post, I will walk you through in fixing this problem. I will share with you the solutions shared by users who have encountered this problem before and were able to fix it. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if you have this kind of problem with your phone…

  1. Make sure the time and date are set accurately.
  2. Remove your Google account from your phone and add it again.
  3. Factory reset your Galaxy Note 9.

Set time and date accurately. Some said that this problem is due to inaccurate time and date that’s why the transaction won’t go through. So, make sure that your phone’s time and date are set properly so the timestamp on your device and that of Google servers are the same.

  1. Open Settings > Date & Time
  2. Uncheck the two boxes which say “Automatic date & time” and “Automatic time zone”
  3. You will now be allowed to set date manually. Change the date to anything in past. For example, just change the year to 2010 or 2012
  4. Come to home screen
  5. Again go to Settings > Date & Time
  6. Now check both the boxes we unchecked earlier
  7. Time would be automatically updated and “Set time” field would be disabled now
  8. Try downloading the app from Play Store

Remove and re-add Google account. There were also users who said that removing your Google account from your phone and adding it again would also fix this problem. It’s logical because you cannot download applications without properly setting up and authenticating your Google account. So this must be the next thing you must do if the first solution didn’t fix the problem.

Factory reset your Note 9. After doing the first two procedures and you still get the same error when you purchase an app, then you have no other choice but to reset your Note 9. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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How to fix Google Play Store error 8 on Samsung Galaxy J3

The Google Play Store error 8 that many Samsung Galaxy J3 owners have been complaining about occurs when you try to update or install an app. It could be account-related or it could be just a minor issue with the Play Store itself. The thing is that you may find this issue very annoying as you will have to go through all the steps you’ve taken in installing or updating the app only to be greeted by the same error.

Some owners reported that the problem got fixed on its own but some apparently had to do something to get it sorted out. In this post, I will guide you on how to troubleshoot your Galaxy J3 that’s bugged by the Play Store error 8. The actual error goes like this “App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -8)” and you have no other choice but to hit OK. Continue reading down below as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do on your Galaxy J3 if it keeps getting the Play Store error 8…

  1. Restart your Galaxy J3 and try downloading the app again.
  2. Run phone in safe mode and try downloading the app.
  3. Clear cache and data of the Play Store.
  4. Remove Google account and then add it back again.
  5. Master Reset your Galaxy J3.

If this is the first time that you encountered this error message or any Play Store errors for that matter, then it could be just a very minor glitch with the firmware or the app. More often, such problems can be fixed by simply rebooting your phone and doing what you were doing when the problem occurred. However, if this doesn’t fix the problem, then try running the phone in safe mode to temporarily disable all third-party elements. From there, try to download the same application and see if the error still shows up.

The next thing you need to do if the problem continues is to clear the cache and data of the Play Store. This will reset it back to its default and configuration as well as replace possible corrupt cache and data files. Many owners reported that this method actually worked for them, so it could work for you, too.

Since this probably an account-related issue, it’s better to remove your Google account from your Galaxy J3 if clearing the cache and data of Play Store didn’t fix the problem. After you’ve removed your account, restart your phone and then add the same account. Once everything is set up, try downloading the app. Or, if you have another Google account, you better use that one to download the application you want.

Lastly, if all else fails, you need to reset your phone. A master reset should be able to fix this problem since the Play Store is a core application and thus, embedded in the firmware. Before the reset, make sure to create a backup of your important files and data as they will be deleted. Once everything is set, follow these steps to reset your Galaxy J3:

  1. Back up all your personal data stored on the phone.
  2. Tap Apps from the Home screen.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. Select Factory data reset.
  6. If prompted, read and review the information. If you are using an SD card and that is inserted, select the option to Format SD card if you also want to delete the data on your microSD card. Note that once you format the microSD card, the data can no longer be recovered.
  7. Tap Reset Phone.
  8. Tap Delete All to delete all information and downloaded apps.
  9. If prompted, enter your security lock or passcode to proceed.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 940 on Samsung Galaxy A9

Owners of the new Samsung Galaxy A9 are among the most recent victims of the Google Play Store error 940. This error occurs while you’re downloading an app. Since it’s not a device or app-specific error, it may occur to other devices as well regardless of the app you’re trying to download.

This kind of problem is very annoying as you will be greeted by the same error message even if you redownload the app. So, for you to be able to continue using your phone normally, you will have to address it as soon as you can. Don’t worry, it’s not really that hard to fix. Continue reading as I will walk you through on how to troubleshoot your phone with this problem.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here are the things you need to do to fix the Google Play Store 940 on your Galaxy A9…

  1. Force restart your Galaxy A9 and download the app again.
  2. Make sure you have enough storage space.
  3. Make sure the SD card is mounted and detected properly.
  4. Clear cache and data of Google Play Store.
  5. Factory reset your Galaxy A9.

When troubleshooting error messages like this, it’s important that you start with a forced restart which will refresh your phone’s memory and reload all apps and services. So, press and hold both power and volume down keys for 10 seconds or more. Once the device has rebooted, redownload the same app.

When downloading applications or any files for that matter, storage space is important. Just make sure that your phone has enough storage space or if you’re downloading the app into the SD card directly, check if there’s still enough space on the external storage device as well. Another thing you need to do is make sure that your SD card is properly mounted and detected by your phone. For this specific error, try changing the settings so that your phone will download apps into its internal storage and if that’s successful, you can move the app to the SD card after that.

Clearing the cache and data of the Google Play Store has to be done if the problem persists after doing the first three procedures. The error 940 is a Play Store error so it’s important you reset the app back to its default settings and configuration especially if this problem hasn’t happened before. You can do this by going to Settings then Application Manager. You can find the Google Play Store from there.

Lastly, you need to reset your device if the problem continues to bug you even after doing all those procedures. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this guide have helped you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 413 on Samsung Galaxy S9

The Google Play Store error 413 is an installation issue which can be caused by interrupted connection, interrupted reading/writing on storage device or a firmware-related problem. Many Samsung Galaxy S9 owners have been complaining about this so we feel the need to address this problem for the benefit of our readers.

In this post, I will guide you in troubleshooting your Galaxy S9 that keeps showing up the Play Store error 413 when you download or install an app. The actual error may appear like this “An app could not be downloaded due to an error. (413)” and this will prompt you to redownload the app only to be greeted by the same error over and over. So, if you’re one of the users that’s bugged down by this issue, continue reading as this article may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Now, here’s what you need to do if your Galaxy S9 keeps showing the Play Store error 413 every time you install an app…

  1. Force restart your Galaxy S9 first.
  2. Clear cache and data of the Play Store and try re-installing the app.
  3. Remove Google account from phone and add it again.
  4. Reset network settings of your device.
  5. Factory reset your Galaxy S9.

A force restart is often what you need to do when this kind of problem occurs. As I said earlier, this could be due to an interruption with your phone’s internet connection, which can be fixed by a simple reboot. However, I suggest you do the forced reboot which is far more effective. To do it, just press and hold the volume down and power keys together for 10 seconds or more. Once the phone has become active after the reboot, open the Play Store and redownload the same app to see if the error still shows up.

The next thing to do if the error continues to pop up is to clear the cache and data of the Play Store. This will reset the app store and bring it back to its default settings and configuration. You can do this by going to the Settings > Application Manager and find Google Play Store. If the problem continues after this, then try the next procedure.

Remove your Google account from your phone and add it back again after a reboot. This will refresh all the syncs and revalidate your activities. Your Google account is connected to all activities your phone does especially if it’s the services offered by Google. Once you’re set your account up again, try to download the app and see if the problem is fixed. If not, then try the next procedure.

Resetting the network settings of your phone will refresh all connections. You will need to reconnect your device to the network if you’re using WiFi and if you’re using mobile data, everything will be automated since cellular data is the default method of your phone to connect to the network. This is how to reset network settings on your Galaxy S9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

If all else fails, then you have no other choice but to factory reset your phone. A reset will fix every firmware-related issues with your device but make sure to backup all your important files and data as they will be deleted during the process.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 9 with Google Play Store error 907

The Google Play Store error 907 that’s bugging some of the owners of the Samsung  Galaxy Note 9 occurs when the download process is interrupted. The most common prompt is like this “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code:-907)” but you may also get this kind of error “App could not be download due to an error. (907).” Both are the same and have to be addressed in the same manner.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that’s bugged down by the error 907. We have encountered this kind of error in the past so we know a thing or two that could fix it. If you’re one of the users that encountered this problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Now, here are the things you need to do to get rid of the Google Play Store error 907 on your Note 9…

  1. Force restart your Galaxy Note 9.
  2. Toggle WiFi off and back on and download the app again.
  3. Reset Network Settings to refresh the connection.
  4. Clear cache and data of the Google Play Store.
  5. Backup important files and reset your phone.

A force restart can always fix minor issues caused by apps or glitches in the firmware. If this is the first time  you encountered the error while trying to download an app, you must first try to do the forced reboot by pressing and holding both volume down and power keys for 10 seconds or more. After that, try to download the app and see if the error still shows up.

The connection might have been interrupted while the app was being downloaded. I would assume that you’re using WiFi so turn it off for a few seconds and then turn it back on. Try downloading a small app and see if the error doesn’t show up. If it doesn’t, try to download the same app you were downloading when the error occurred and see if the error pops up.

Aside from turning the Wifi off and on, another way to refresh the connection is by resetting all network settings in your phone. It will delete or forget all Wifi connections and disable everything except mobile data. So after doing it, enable WiFi and disable mobile data unless you want to use the latter. Here’s how to reset network settings on a Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

The error 907 is a Play Store error so after doing the aforementioned procedures and the problem continues, you must reset Google Play Store by clearing its cache and data. It will delete and replace some important files created by the system to make Play Store work smoothly and properly. This will rule out the possibility that it’s just an issue with some corrupt cache and data but if the problem continues after this, then try the next solution.

A master reset will be able to fix this problem since it’s not an issue with the server. However, make sure to create a backup of your important files and data before actually resetting the device as they will be deleted. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another.

RELATED POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store “Package file is invalid” error

The Google Play Store “Package file is invalid” error message may occur while your phone is downloading or installing an application. It may be because of an interruption during the process and such interruption may result from a connection problem or anything else. Since we don’t know the reason or the cause of the problem, we need to troubleshoot your phone and that’s the purpose of this post.

I will walk you through in troubleshooting your device for us to determine the reason or cause behind the problem and eventually fix it. I have a personal experience with this problem and I can assure you that it’s not a serious one and you may be able to fix it by doing some very basic troubleshooting procedures. So, if you’re one of the users with this kind of problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Here are the things you can do if you keep on getting the “Package file is invalid” error when downloading or installing apps…

  1. Force restart your phone
  2. Refresh network connections
  3. Clear cache and data of Play Store
  4. Try downloading or updating app via web browser
  5. Backup important files and reset your phone

First off, it’s possible that this error is just a result of a minor glitch in the firmware and that’s the reason why you need to perform the forced restart procedure before anything else. This may save you from a lot of trouble. The forced restart procedure will refresh your phone’s memory as well as reload all the apps and services. Therefore you can rest assured that if this error is caused by a minor glitch in the firmware, this procedure alone will fix the problem. So after doing it, try to download or update the app you were having issues with.

Another common cause of this problem is when the connection is interrupted during the download or installation. As a result, the phone may not be able to properly read some files that may also result to this error message. Regardless whether you’re using mobile data or WiFi, resetting the network settings will take care of the problem. Most of the phones nowadays already has the option to reset network settings. So, just dig a little deeper into the Settings menu to find such option.

Clearing the cache and data of the Google Play Store will reset it back to its default settings and configuration while deleting and replacing all its cache and data files. Since the “Package file is invalid” is a Play Store error, it’s logical enough to go after the app itself. Actually, this is the most effective solution among the procedures I cited here. I personally encountered similar cases in the past that were fixed by simply resetting the Play Store. Don’t worry though as none of your files, data and apps will be deleted if you did this. It’s safe yet very effective in dealing with this problem.

There’s one thing I want you to try if the problem keeps on happening even after doing the aforementioned procedures and that’s to download the app to your phone using a web browser in your computer. Your Android device must be properly synced with Google servers and there are times when they’re out of sync and so errors may occur. However, the simplest way to download an app is by using the web browser. Here’s how:

  1. On your computer (non-mobile) web browser, navigate to https://play.google.com
  2. Sign in to the same Google account that you used on the phone/tablet via the Sign In button.
  3. Search or browse the app and select Install.
  4. Select the problematic device in the Choose a device dropdown and select Install.
  5. Check if the app is successfully downloaded/installed on the device.

Lastly, if the problem continues to bug you even after doing the previous procedures, then you have no other choice but to reset your phone. The Google Play Store is a core application and thus deeply integrated into the firmware. It’s possible that the error is just a result of a more serious firmware issue and that’s the reason why you need to reset your phone. Before the reset though, make sure to create a backup of your important files and data as they will be deleted during the process.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store Error 971 while installing apps on Android

Some Android users have encountered the Google Play Store error 971 while installing PUBG and some other popular applications. The actual error message will be like this “PUBG can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code:-971)” and it varies from app to app. The thing is when this error shows up, the downloaded data or files will mean nothing as you will have to re-download the app you want to install and if you don’t address this problem before you do that, you will still be greeted with the same message.

In this guide, I will walk you through in troubleshooting your phone that keeps showing this error message everytime you download an app. I personally encountered this problem in the past and I know a couple of procedures that will surely fix this problem. So, if you’re one of the users that’s experiencing this issue, continue reading as this post may be able to help you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Here are the things you can do if your phone is bugged down by the Play Store error 971…

  1. Make sure you have enough storage left in your device.
  2. Download the app to the internal storage.
  3. Reset network settings to refresh connection.
  4. Reset Google Play Store.
  5. Factory Reset your phone.

Your device’s storage always has something to do with Play Store error 971 that’s why we must begin our troubleshooting by checking if there’s enough storage left. Play Store may be able to read the storage device but if there’s not enough space left, then it won’t be able to write on it. With that being said, try to move some of your files to the SD card or to a computer to free up some space.

On the other hand, if you’re downloading the app directly into the SD card, try changing the destination to the internal storage and if the installation is successful, just move it to the SD card after that. There are times when the system has some issues reading and writing on the card so you have to do this to rule out this possibility.

The next thing you have to do if the problem continues even after doing the first two procedures is to reset the network settings of your phone. This will refresh the connection of the device to the network but you have to reconnect to the same network after doing this as all hotspots will be deleted. If the error still shows up after this, then try the next one.

Clear the cache and data of the Google Play Store so that they will be replaced with new ones. Don’t worry, everything is automated and all you have to do is initiate the clearing of those files by going to Application Manager and opening the Play Store’s settings page. None of your applications will be deleted if you did this so it’s safe yet very effective.

Lasly, if all else fails, a reset will be your best bet as it will fix almost all software-related problems. The Play Store is one of the core apps that comes pre-installed in every Android device so needless to stay the app is embedded in the firmware. The error might be just a result of a more serious firmware issue that’s why you need to reset the device. Before the reset, make a backup of your important files and data first as they will be deleted.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store Error 8 in your Android device

This error may occur after the download when the app is about to be installed. The actual error message will be like this “App can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code:-8)” and this will also prompt you to re-download the app and there is no guarantee that it will be installed in the second attempt.

While this problem is not really that serious, it is very annoying and you may waste time downloading the app over and over only to be greeted with the same error. You need to address this problem as soon as you can as this will prevent you from installing apps from the Play Store. It is not an app- or device-specific problem so any app may give you this kind of error. Continue reading as I will address this problem in this post.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Now, here are the things you can do if your Android device is showing the Play Store error 8…

  1. Change the installation location to Internet storage.
  2. Refresh your phone’s connection to network.
  3. Clear cache and data of Google Play Store.
  4. Perform the Master Reset.

When an error occurs during the installation, there is always a chance that it’s an issue with the SD card especially if the device is set to install on an external storage. For some reason the installation may have been interrupted due to read/write issue. To address this problem without doing some complicated procedure, install the app to the internal storage first and after that you can move it over to the SD Card. Based on reports, this error message shows up only in devices with a microSD card slot so it must have something to do with the external storage. However, if it continues to bug you even after changing the settings on where to install apps, then try the next solution.

Refresh your phone’s network connection as it’s also possible that the connection was interrupted during the download and some files may have been corrupted. You may try rebooting your phone and try downloading the same app to know if the error still shows up or you may try resettings the network settings of your phone. In so doing, you’re bring all network settings back to factory defaults so you will to reconnect the phone to the network. That will refresh the connection and after which, try downloading the app and see if the issue still occurs. If so, then try the next solution.

Clearing the cache and data of the Google Play Store is necessary at this point. It will delete all the cache and data and replace them with new ones. It is by far the most effective solution when it comes to errors like this as it concerns the Play Store. Don’t worry, none of your apps will be deleted. You won’t even be logged out of your account by doing. This procedure is pretty safe and effective.

Lastly, backup your files and data and then reset your phone should the error continue to bug you even after the first three procedures because it could already be a firmware issue. The Google Play Store is a core app and so it is deeply integrated into the system. A reset will always be able to fix software-related issues including this one. However, make sure to copy or move your important files and data to a safe directory so they won’t be deleted during the process.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store “Error retrieving information from server [RPC:S-7:AEC-0]” error message

This error message may occur while you’re downloading or updating an app regardless whether it’s paid or free. It may occur to all Android devices since it’s app- or device-specific error but an issue with the Google Play Store. It will also prevent you from downloading other apps because it may occur immediately once the Play Store is opened.

Don’t worry though because this problem can be fixed and that’s the very purpose of this post. I will guide you in troubleshooting your Android phone that’s bugged down by this error message. I will share with you the solution we’ve been using in addressing similar issues in the past. So, if you have an Android phone that keeps on showing this error when you download apps, continue reading as this post may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Now going back to our troubleshooting, here’s what you need to do about this problem…

  1. Reset network settings.
  2. Clear Google Play Store cache and data.
  3. Remove Google account and set it up again.
  4. Perform the Master Reset.

Here’s the reason why you need to do these procedures.

Reset Network Settings. It’s necessary because most of the time this error shows up when the internet connection is interrupted during the download. Interruption may have happened in the background and since we don’t know for sure if it’s just an issue with the network where you phone is connected or a problem with the firmware that resulted to a network problem, it’s best to just reset all network settings. Newer smartphones now have this kind of option under the reset section in the Settings depending on the firmware that’s running on your device. If the error continues to bug you even after doing this procedure, then move on to the next one.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Clear cache and data of Google Play Store. By doing this, you’re resetting the app back to its default settings and configuration. You’re not also just deleting its cache and data, you’re replacing them with new ones. Based on reports from users who have encountered this error, this procedure is the most effective but there’s no guarantee that it will fix the problem. Therefore, if the error still shows up even after doing this, then move on to the next procedure.

Remove Google account and set it up again. When you’re downloading apps from the Play Store, your phone will pass through a series of authentication processes conducted through your Google account. There are times when your device will go out of sync with the server and some errors may occur in the background while you’re downloading some apps which may result to the occurrence of the error. That’s the reason you would need to remove your account from your phone and set it up again. This will ensure that your phone is properly synced with Google’s servers. However, if the problem continues to occur after this, then try the next solution.

Perform the Master or Factory reset. If everything else fails to solve the problem, then your last resort is the master reset. It will address all software-related problems including Play Store errors. Before the reset, make sure to create a backup or move your important files to the SD card, computer or back them up in the cloud. During the reset, these files will be deleted and you may not be able to retrieve them after that.

More often, this is how you perform a master reset on an Android phone but it may vary depending on the make of your device. Nevertheless, it’s the same process…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store “Error processing purchase. [DF-BPA-09]” on Samsung Galaxy Note 9

The Google Play Store issue characterized by “Error processing purchase. [DF-BPA-09]” error message only happens when you’re purchasing an app or trying to update a paid application. You may still be able to download or install other apps but the one you’re having problems with should be addressed so you could continue your purchase. The thing is, even if this error occurs, you may still be charged so in Google’s records, you already purchased the app it’s just too bad the installation or update was interrupted.

In this article, I will walk you through in troubleshooting your Samsung Galaxy Note 9, or any Android device for that matter, that’s being bugged down by this issue. I personally encountered this problem before so I already know a thing or two that could help you fix this problem. Is you’re one of the owners of this device and are experiencing similar problem, continue reading as this post may be able to help you.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Now, going back to our troubleshooting, here are the things you can do if you encounter this error:

  1. Force restart your Galaxy Note 9.
  2. Refresh your phone’s connection to the network.
  3. Clear cache and data of Google Play Store.
  4. Remove downloaded data or reinstall problematic app.
  5. Factory Reset your Galaxy Note 9.

I’ve already enumerated the things you need to do. It’s time to explain them one by one.

Force restart Galaxy Note 9. It is necessary that you perform the forced restart procedure before going to other procedures first because of the possibility that it’s just due to a firmware glitch. By doing the forced restart, you’re refreshing your phone’s memory as well as reloading its apps and services. To do this, press the volume down and power keys at the same time and hold them together for 10 seconds or more. It will reboot like it normally does and once it becomes active, open the Play Store and download the same app to see if the problem still occurs. If it still does, then move on to the next solution.

Refresh Note 9’s connection to the network. The error DF-BPA-09 may also occur when the phone loses connection while downloading or updating the app. Even just a slight interruption may occur to the same error. Regardless whether you’re using mobile data or connected to the internet via Wifi, you need to reset the network settings of your device to refresh the connection.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After this, try to see if the error still occurs and if it still does, then try the next solution.

Clear cache and data of Google Play Store. Clearing the cache and data of the Play Store will reset the app back to its default settings and configuration as well as delete and replace possible corrupt cache and data files. It’s always possible that they’re the cause of the problem. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open Play Store again and try to see if the problem still occurs.

Remove downloaded data or reinstall problematic app. Depending on whether you’ve already finished installing the app prior to the problem or got stuck in the download, you must try to uninstall it first to remove all its files and associations with the firmware and other apps. If the installation didn’t push through, try to go to the Downloads folder in your phone’s internal storage and delete files that were downloaded. Or, just proceed to the next procedure.

Factory Reset your Galaxy Note 9. At this point, it’s best to do the reset because the error could be just a result of a serious firmware issue. But before you actually perform the reset, make sure to create a backup of your important files and data as they will be deleted during the process. After that, remove your Google account from your phone to prevent from being locked out. Follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store “Package file is invalid” error on Samsung Galaxy S9

The Google Play Store “Package file is invalid” error on your Samsung Galaxy S9 may occur when you’re downloading or updating an app. It’s one of the most common error messages you may encounter while using an Android phone. This will prevent you from downloading and/or updating an app so you must address it the moment it shows up.

The most common reason why it shows up is when your internet connection is interrupted while the app is being downloaded or updated. The thing is, the error “Package file is invalid” may show up only when it’s about to be installed. If ever you’re one of the users to have been bugged by this problem, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot Galaxy S9 with “Package file is invalid” error?

The course of our troubleshooting will be to see if this problem is just a minor issue with the app or the firmware and then we’ll go into other troubleshooting procedures that will have an impact on the firmware if the problem continues. With that being said, here are the things you need to do about this problem.

Perform the forced restart. This will refresh your phone’s memory as well as reload all its apps and services. It is important that you try this procedure first especially if it’s the first time that you encountered this problem because there’s always a possibility that it’s just due to a minor firmware issue. Glitches can easily be fixed by a simple reboot however, in this case, it would be better to perform the forced reboot as it’s more effective than the normal restart. To do so, press both the volume down button and the power key at the same time and hold them down together for 10 seconds or more.

Once the phone has successfully rebooted, try to open Play Store and download or update the app you were have issues with. If the error still shows up, then move on to the next procedure.

Reset Network Settings. Another possibility we have to look into when troubleshooting your phone that’s bugged down by the “Package file is invalid” error is its connection. As I said earlier, this could be entirely due to an interruption with the network while the app is being downloaded or updated. Therefore, we need to refresh the connection by resetting all network settings which will bring your phone’s network configuration to factory defaults. This covers all network-related concerns so regardless whether you’re using mobile data to connect to the internet or connected to a wifi network, this procedure may still fix the problem. Here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After doing this, try to connect the phone to the internet using the method you prefer. If you were previously connected to a wifi network prior to this procedure, then you will have to reconnect to the network. Once connected, open Play Store and then download or update the app again and if the error still shows up, you have to do after the Play Store itself.

Clear cache and data of Google Play Store. We still have to address the possibility that this problem is just an issue with the Google Play Store so in this step you need to reset the app by deleting its cache and data files. You’re not actually just resetting them, you’re replacing them with new ones and it’s done automatically by the system. None of your apps will be deleted so there’s no need to worry about it. Here’s how it’s done on your Galaxy S9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this, open Play Store again. This time, it may take a little time to become active as it will rebuild its cache but once it becomes active, try to download an app and see if the error is fixed. If not, then you have no other choice but to reset your phone.

Backup important files and reset your phone. At this point, a master reset is already necessary. This will address all possible software-related issues including this error. The Play Store is a core application or service and it is deeply embedded in the firmware and the error might just be a result of another problem with the firmware. Before the reset though, make sure to create a backup of your important files and data as they will be deleted during the process. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Play Store error 504 on Samsung Galaxy Note 9

The Google Play Store error 504 occurs while downloading an application. Recently, we have readers who reported to have been getting this message on their Samsung Galaxy Note 9 and that’s the reason we need to address it. The actual error message goes like this “Application can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -504)” and the app download and installation will be stopped.

It would be very annoying if you’re trying to download or install a large app and then this error shows up because you will have to redownload it and wait for it only to be greeted by this error message. Among the common reasons why this error shows up is when the download is interrupted or the connection is cut off. But then again it also be just a result of a minor issue and that’s the reason why you have to take time troubleshooting your phone if the error 504 shows up. Continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 with Google Play Store error 504

The following are the things you need to do to address the error 504 on your Galaxy Note 9…

Force reboot your Note 9. Again, there’s always a possibility that this is just a temporary problem caused by a glitch in either the Play Store or the firmware itself. Therefore, it’s best to reboot your device first or perform the forced restart which is far more effective than the normal reboot. To do this, press and hold both volume down and power keys together for 10 seconds or more. Once your phone has fully rebooted, try to download the app to see if the error still shows up and if it still does, move on to the next procedure.

Reset network settings. This will rule out the possibility that the problem is caused due to the interruption in the connection. If that’s really the case, we don’t know for sure what the problem is so it’s better to do a general troubleshooting procedure for all wireless connection in your phone. Resetting the network settings is your best bet here and it’s actually very effective in addressing or fixing network-related issues. Here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Once it’s done, the following changes will occur so make necessary changes…

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

Clear Play Store’s cache and data. Doing so will reset the Play Store back to its default settings and configuration. Based on experience, this method is perfect for this problem. Don’t worry, none of your apps and data will be deleted. Only the Play Store’s cache and data will be replaced with new ones. Here’s how it’s done…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Store.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this and the problem continues, then you have no other choice but to reset your phone.

Backup important files and data and reset your Note 9. At this point, a reset is already necessary. Play store is a core application and it’s deeply integrated into the firmware. It’s always possible that the error 504 is just a result of a firmware issue and so reset is a must. So, create a backup of your important files and data and then follow these steps to reset your phone…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore. That is if you still need to create a backup.
  4. Tap General Management > Reset > Factory data reset.
  5. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  6. If you have screen lock turned on, enter your credentials.
  7. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  8. Wait for the device to reset.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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