The Google Play Store error 907 that’s bugging some of the owners of the Samsung Galaxy Note 9 occurs when the download process is interrupted. The most common prompt is like this “App can’t be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code:-907)” but you may also get this kind of error “App could not be download due to an error. (907).” Both are the same and have to be addressed in the same manner.
In this post, I will walk you through in troubleshooting your Galaxy Note 9 that’s bugged down by the error 907. We have encountered this kind of error in the past so we know a thing or two that could fix it. If you’re one of the users that encountered this problem, continue reading as this article may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Now, here are the things you need to do to get rid of the Google Play Store error 907 on your Note 9…
- Force restart your Galaxy Note 9.
- Toggle WiFi off and back on and download the app again.
- Reset Network Settings to refresh the connection.
- Clear cache and data of the Google Play Store.
- Backup important files and reset your phone.
A force restart can always fix minor issues caused by apps or glitches in the firmware. If this is the first time you encountered the error while trying to download an app, you must first try to do the forced reboot by pressing and holding both volume down and power keys for 10 seconds or more. After that, try to download the app and see if the error still shows up.
The connection might have been interrupted while the app was being downloaded. I would assume that you’re using WiFi so turn it off for a few seconds and then turn it back on. Try downloading a small app and see if the error doesn’t show up. If it doesn’t, try to download the same app you were downloading when the error occurred and see if the error pops up.
Aside from turning the Wifi off and on, another way to refresh the connection is by resetting all network settings in your phone. It will delete or forget all Wifi connections and disable everything except mobile data. So after doing it, enable WiFi and disable mobile data unless you want to use the latter. Here’s how to reset network settings on a Note 9:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
The error 907 is a Play Store error so after doing the aforementioned procedures and the problem continues, you must reset Google Play Store by clearing its cache and data. It will delete and replace some important files created by the system to make Play Store work smoothly and properly. This will rule out the possibility that it’s just an issue with some corrupt cache and data but if the problem continues after this, then try the next solution.
A master reset will be able to fix this problem since it’s not an issue with the server. However, make sure to create a backup of your important files and data before actually resetting the device as they will be deleted. Once everything is set and ready, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide have helped you one way or another.
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