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How to fix Google Play that keeps crashing, won’t load properly on your Samsung Galaxy Note 9 [Troubleshooting Guide]

Network-related apps like Google Play or Play Store are prone to experiencing unexpected errors due to network connectivity problems and downtimes. Among the common symptoms to surface would include loading failure and random app crashes. If you happen to encounter the same symptoms with Google Play on your Samsung Galaxy Note 9, then this post will help you fix it. Read on for more detailed solutions.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 with Play Store and keeps crashing?

Before troubleshooting, check your phone’s Internet connection. Your device must have strong and stable Internet connection for Google Play and other online apps to work as intended. Aside from Internet connection, also check the date and time settings on your phone. Incorrect date and time settings can also cause trouble with the Google Play operations. Also ensure that Google Play Services and Download Manager apps are enabled on the phone. Troubleshoot your device if all the said requisites are met but Google Play is still not loading properly or keeps crashing on your Galaxy Note 9.

First solution: Soft reset/reboot your phone.

Minor software glitches on the phone can affect other app functions. To make sure this isn’t what halts the Google Play app from carrying out its normal operations, soft reset or reboot your Galaxy Note 9 smartphone. Here’s how:

  1. Press and hold the Power button for a few seconds until the menu options appear.
  2. Tap on Restart.
  3. Wait for the device to turn off and on again.

A soft reset is the simplest but very effective solution to various types of software errors that trigger apps to suddenly misbehave or stop working. It also helps clear up memory space by dumping cached files from apps and phone system without affecting saved data and personal information. All these make it the first recommended solution to try on when dealing with software-related problems on your smartphone.

Second solution: Clear app cache and data.

Caches are temporary files that are collected and stored for multitasking purposes. Apps including Google Play or Play Store have designed folders for storing caches. While these files may offer benefits in terms of multitasking or fast information reloading, they can likewise cause problems when they become corrupted. To make sure this isn’t what’s halting the Google Play app from loading properly, try clearing the app’s cache and data with these steps:

  1. Open the Settings app.
  2. Scroll to and tap Apps or Application Manager.
  3. Select Google Play Store from the list.
  4. Tap Storage.
  5. Tap Clear Cache to dump cache from the Play Store app.
  6. Tap Clear Data then OK to erase temporarily saved data for the Play Store app. All application’s data will be deleted.

Reboot your phone once again after clearing the app’s cache and data to refresh the memory. Then retry loading Google Play on your phone to see if the problem is gone.

Third solution: Update phone software to the latest version.

Installing the latest system update for your device can also help fix app problems including those that are inflicted by random bugs and malware. If you haven’t set your device to install new updates automatically, then you can manually check for and install software updates via over-the-air (OTA) on your Galaxy Note 9. Here’s how:

  1. Tap Settings.
  2. Select Software update.
  3. Tap the option to Download updates manually.
  4. Follow the rest of the onscreen instructions to instigate update file downloading and installation process.

Don’t forget to restart your phone after the update is successfully installed to ensure all new changes are properly applied and likewise to prevent any apps from acting up following the new platform implementation.

Software updates not only offer new features but also bring in some fix patches to address bug-inflicted issues in Android devices. Keeping your device software updated is therefore recommended.

Fourth solution: Reset APN/network settings on your phone.

Network settings or options that aren’t properly configured can likewise cause similar issues to occur especially among network-related apps and services on the phone. Such problems usually occur when a new system update is installed and that update was programmed to override network settings on the receiving device automatically. As resolution, resetting APN/network settings on your Galaxy Note 9 will likely solve the problem. Here’s how it’s done:

  1. Open the Settings app.
  2. Tap General Management.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings from the given options.
  5. Read the message prompt and select Reset Network Settings again to continue.
  6. Tap Reset settings to confirm action.

Wait for your phone to finish resetting network options and then restores the default or original values. This reset won’t delete any saved data and personal information on the phone, thus no need to create backups. After the reset, your phone should reboot. Just wait until it is finished booting up and then reconnect to Wi-Fi so you can try and see if Google Play is already working as intended.

Fifth solution: Wipe cache partition on your phone.

The next possible solution to consider is wiping the phone’s cache partition. Doing so clears out any system errors caused by corrupted data or cache from the system cache partition. Your phone also stores caches in system folders or cache partition like apps do for information reloading and multitasking purposes. And like app caches, system caches can also become corrupted at some point. When this happens, adverse symptoms begin to emerge. The symptoms may vary depending on which type of cached file is affected. To clear this out, follow these steps to wipe cache partition on your Galaxy Note 9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Try reloading Google Play after wiping cache partition on your and see if the problem is solved. If the app remains problematic or still fails to load properly, then you may have to perform more advanced solutions. To get additional help on what to do next, you can reach out the support team for Google Play or your service provider.

Other options

If none of the given solutions worked then you may need to consider removing then re-adding your Google account. This will help clear account-related errors that might have halted the Google Play Store app from working properly on your Galaxy Note 9. Be sure to set up the correct Google account on your phone.

For more options and advanced solutions, you may contact Google Support so they can double-check the current Play Store server status from their end. Unexpected server errors and downtimes can also be the main reason why your phone’s Google Play app isn’t loading properly. Otherwise, you can escalate the problem to Samsung Support for further recommendations.


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