How to fix Google Play Store “Error retrieving information from server [RPC:S-7:AEC-0]” error message

This error message may occur while you’re downloading or updating an app regardless whether it’s paid or free. It may occur to all Android devices since it’s app- or device-specific error but an issue with the Google Play Store. It will also prevent you from downloading other apps because it may occur immediately once the Play Store is opened.

Don’t worry though because this problem can be fixed and that’s the very purpose of this post. I will guide you in troubleshooting your Android phone that’s bugged down by this error message. I will share with you the solution we’ve been using in addressing similar issues in the past. So, if you have an Android phone that keeps on showing this error when you download apps, continue reading as this post may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

Now going back to our troubleshooting, here’s what you need to do about this problem…

  1. Reset network settings.
  2. Clear Google Play Store cache and data.
  3. Remove Google account and set it up again.
  4. Perform the Master Reset.

Here’s the reason why you need to do these procedures.

Reset Network Settings. It’s necessary because most of the time this error shows up when the internet connection is interrupted during the download. Interruption may have happened in the background and since we don’t know for sure if it’s just an issue with the network where you phone is connected or a problem with the firmware that resulted to a network problem, it’s best to just reset all network settings. Newer smartphones now have this kind of option under the reset section in the Settings depending on the firmware that’s running on your device. If the error continues to bug you even after doing this procedure, then move on to the next one.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Clear cache and data of Google Play Store. By doing this, you’re resetting the app back to its default settings and configuration. You’re not also just deleting its cache and data, you’re replacing them with new ones. Based on reports from users who have encountered this error, this procedure is the most effective but there’s no guarantee that it will fix the problem. Therefore, if the error still shows up even after doing this, then move on to the next procedure.

Remove Google account and set it up again. When you’re downloading apps from the Play Store, your phone will pass through a series of authentication processes conducted through your Google account. There are times when your device will go out of sync with the server and some errors may occur in the background while you’re downloading some apps which may result to the occurrence of the error. That’s the reason you would need to remove your account from your phone and set it up again. This will ensure that your phone is properly synced with Google’s servers. However, if the problem continues to occur after this, then try the next solution.

Perform the Master or Factory reset. If everything else fails to solve the problem, then your last resort is the master reset. It will address all software-related problems including Play Store errors. Before the reset, make sure to create a backup or move your important files to the SD card, computer or back them up in the cloud. During the reset, these files will be deleted and you may not be able to retrieve them after that.

More often, this is how you perform a master reset on an Android phone but it may vary depending on the make of your device. Nevertheless, it’s the same process…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!


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