How to fix Google Play that keeps crashing or won’t load properly on your Motorola Moto X4 smartphone [Troubleshooting Guide]

When it comes to highly credible apps for Android devices, the Google Play Store or Play Store app is irrefutably among the top list. Nonetheless, this app is also not totally free from flaws. In fact, many Android phone users have had encountered different types of errors when using the Play Store app for updating, downloading, and installing apps. Among the widespread issues with Play Store is on random to frequent crashes as well as loading problems.

If ever you’ll encounter this same issue when using Google Play Store or Play Store app on your Motorola Moto X4 smartphone, then you can refer to this context for additional inputs when troubleshooting. Read further for more information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Motorola Moto X4 with Play Store issue

Frequent apps or system crashes, lags, and random reboots are common indicators of performance issues inflicted by insufficient memory among mobile devices. That said, check your device and make sure it is not low on storage space. If the available storage is less than 1GB, then that is likely what’s causing your apps or phone system to act up and to rectify the issue, you will need to free up some space. Aside from internal storage, also check and ensure that the date and time on your phone are set correctly. If date and time on your phone aren’t properly set, Google servers will have a hard time syncing with your device and eventually cause the Play Store app to go rogue. Also make sure that your phone can connect to the Internet and that the connection is stable. Intermittent or no Internet access can likewise be the main reason why Google Play isn’t working as intended.

If the Play Store app continues to act up, then try to troubleshoot the app with these subsequent methods.

First solution: Force stop Google Play then restart/soft reset your Moto X4.

Apps will have a tendency to act up when they left running in the background for quite some time. If you’ve previously used the Play Store and haven’t closed it, then it’s probably corrupted and therefore unable to load or work stable. In this case, try to force close Play Store with these steps:

  1. Open the Settings app.
  2. Tap Device.
  3. Select Apps.
  4. Scroll to and select Google Play Store.
  5. Tap Force Stop then tap OK to confirm. Doing so will ensure that the app isn’t running in the background.

After forcing the Play Store app to close, soft reset your Moto X4 with these steps:

  1. Press and hold the Power button for about 10 to 20 seconds.
  2. Release the button when the phone restarts and goes through the boot-up sequence.

Performing a soft reset can help clear random app glitches caused by minor software errors on the phone. It also dumps cache from the internal memory and refresh the phone’s operating system for smoother and faster performance.

Second solution: Clear app cache and if necessary, clear out Play Store data.

Errant cached files stored on the app’s memory can like cause the app to become erratic or unstable. To make sure this isn’t what’s inflicting trouble with the Play Store, follow these steps to clear cache and data from the app:

  1. Open the Settings app.
  2. Tap Apps & notifications then tap See all apps.
  3. Scroll to and tap Google Play Store.
  4. Tap Storage.
  5. Select the option to Clear Cache to delete cache from the app.
  6. If clearing the cache doesn’t help, then tap Clear Data to erase all temporary data from the app.

After clearing cache and data from the Play Store, re-launch the app and then try to see if the problem is already fixed.

Clearing cache and data on Google Play Services can also help as both apps are interrelated. This means that errant cache or temporary data from the Google Play Services can also affect the Play Store app. To clear this out, follow these steps to clear cache and data on your Moto X4 Google Play Services app:

  1. Tap to open Settings, then select Apps.
  2. Tap the More icon (three vertical dots) then select Show system.
  3. Scroll to and tap Google Play services.
  4. Tap Storage.
  5. Then tap Clear Cache.
  6. If necessary, tap Manage Space then select the option to Clear all Data.

Open the Play Store app and then see if it’s already working stable this time.

Third solution: Uninstall then reinstall Play Store updates.

There are also some instances when bad updates are to blame. While app updates are intended for good purposes, there are times when they yield to a bad outcome. Often times, such issues can be remedied by uninstalling and then reinstalling updates. Thus follow these steps to uninstall and then reinstall updates for Play Store app on your Moto X4:

  1. Tap Settings.
  2. Go to Apps.
  3. Tap Google Play Store.
  4. Tap the More icon on the upper-right of the screen.
  5. Then select Uninstall updates.
  6. If prompted to change the Play Store app back to its factory version, tap OK to confirm.

When the process is finished, open the Google Play Store app then see how it works.

Fourth solution: Update phone software to the latest version.

Installing the latest version of Android can help apps including Google Play Store work properly. If you haven’t yet updated your Moto X4 software, then you can check for available update with these steps:

  1. Open the Settings app.
  2. Scroll to and tap About phone.
  3. Tap System updates.

Allow your device to search for new update. If an update is available, you should see an update notification. Read the information to know what the update has to offer. Then follow the onscreen instructions to download and install the new update on your device.

Your device must be connected to the Internet, has at least 50% battery and ample of memory space allocated for the update file.

Fifth solution: Delete and re-add your Google account on your Moto X4.

Deleting your Google account can be considered among the last options if the problem persists after performing all prior solutions. The problem may likely be attributed to a corrupted Google account on your device, thus it must be set up again. Should you wish to give it a shot, then follow these steps to delete your Google account from your Moto X4:

  1. Open the Settings app.
  2. Navigate to Personal section then tap Accounts.
  3. Tap Google, then select your Google account to remove.
  4. Tap More (three vertical dots) icon and then select the option to Remove account.
  5. If prompted, enter your device PIN or password to continue and confirm Google account deletion.

After successfully deleting your Google account, reboot or soft reset your Moto X4 and then follow these steps to re-add your Google account:

  1. Open the Settings app.
  2. Navigate to Personal then tap Accounts.
  3. Tap Add account.
  4. Tap Google.
  5. Follow the onscreen instructions to add your account.
  6. Once your account has been successfully created, open the Play Store app then tap the Menu icon on the upper-left corner.
  7. Look for the name and email address of the Google account you’re using.

Try and see if that would fix the problem on your Google Play Store app. Otherwise, escalate the problem for other options and more advanced solutions.

Seek more help

You may seek further assistance from Google Support or contact your service provider/carrier to escalate the issue for other recommendations. If you see any error codes or message prompts, then be sure to relay the details to Google Support or your service provider so they can use it as hints on what exactly went wrong and what needs to be done as resolution.

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