In this article, I will help you troubleshoot your Samsung Galaxy A73 that has low audio during calls. Most of the time, low audio problems during calls are caused by settings misconfiguration or the volume level is set to the lowest level. In addition, if the speaker of the phone is defective, that would be one of the reasons that audio problems occur.
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Time Needed : 8 minutes
Since we are not sure what is really causing the issue on your phone. The best thing that we can do is to rule-out all possibilities and determine the real problem and fix it. There will be some workarounds that we want you to do on your phone to fix such issue. So, if you have a similar problem on your device, then continue reading for this post might help you.
First solution: Make sure the volume is on its maximum level
Before you do a troubleshooting procedure on your device, check first the volume level of your phone by pressing the Volume Up key several times.
Doing this will make sure that the volume is at its maximum level. But if doing this method doesn't do any good, then proceed to the next method.
Second solution: Forced restart your phone
Sometimes, due to random system glitches, different types of issues suddenly occur without a reason and one of it is audio problems. So, to eliminate this suspicion, all you can do is perform a forced restart on your Galaxy A73.
This will refresh the memory of your phone by closing all apps running in the background and reloading all services that might be functioning poorly. This is how you do the force restart:
1. Press and hold the Volume Down button and don’t release it yet.
2. While holding down the volume button, press and hold the Power key as well.
3. Keep both keys held down together for 15 seconds or until the Samsung logo shows on the screen.
After the restart, use your phone and try calling and observe if the issue still occurs. If so, proceed to the next method.
Third solution: Check and manage Sound settings
If you've made some configuration in the sound settings of your device, that would be the reason that audio problems occur on your Galaxy A73. Meaning, it's possible that you misconfigured some of the settings that resulted in your phone having a low audio during calls.
So, to eliminate this suspicion, just go to Settings-> Sounds and vibration and adjust the Ringtone, Notification sound, System sound and Volume. To make an adjustment, simply drag the slider from left to right. Going to the right will increase its volume level and going to the left will decrease it. In this instance, we suggest you adjust all features to its maximum level.
After you do the necessary adjustment, try calling your own mobile number using another device and observe if the problem still persists. However, if your device is still experiencing low audio problems during calls, then proceed to the next method.
Fourth solution: Disable Bluetooth connections
When Bluetooth is enabled on your device, it is possible that the audio is routed to the other device that you used recently. To resolve this problem, you need to disable Bluetooth on your Galaxy A73 and see if the issue will be fixed.
To disable Bluetooth, go to Settings->Connections->Bluetooth menu and then toggle the switch to disable it.
However, after you disable Bluetooth and your phone still has low audio during calls, then follow the next method.
Fifth solution: Check for available software update to install
Sometimes due to system bugs and errors, the system of the device could not function normally and causes firmware issues to occur. Software updates are necessary because it brings new features and also it fixes bugs on the system.
To check for available updates, go to Settings->Software Update and tap Download and Install and wait for your phone to check if there's an available update.
If there is, there will be an onscreen notification that you should follow to download the latest update. When the update is completely downloaded, tap the Install Now button. When downloading and the installation of the new update is finished, try placing a call to your Samsung Galaxy A73 to check if the issue is fixed. But if it doesn't do any good, proceed to the next solution.
Sixth solution: Perform a reset on your phone
Performing a reset on your Galaxy A73 should be the last resort that you can do if the previous methods failed to resolve the issue. There is a chance that your device has a complex firmware-issue and needs a complex method to perform to fix it. But before you do a reset, make sure to backup all your important files saved on your phone because all of it will be wiped out during the process.
After creating a backup and the device is ready, follow these steps:
1. Turn off the device.
2. Press and hold the Volume Up and Power keys.
3. When the Samsung logo shows, release all three keys.
4. Your Galaxy A73 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.
However, if none of the given solutions are unable to resolve the issue, then you don't have a choice but to bring your device to the tech. It is possible that your phone has a hardware problem and only the tech can help you in fixing this issue.
- Galaxy A73
We hope this helps!