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What to do with your Samsung Galaxy S9 with Black Screen of Death after the Android 9 Pie update?

The black screen of death can either be a very minor issue or a very serious one depending on how it started. It may occur to entry-level devices and even to high-end phones like the Samsung Galaxy S9. In fact, we’ve received quite a lot of complaints from our readers regarding this problem. According to them, their phones would no longer respond after they updated it to Android 9.0 Pie.

Some would say the update is bad but majority of those who updated their devices actually don’t have issues. So, this could be just an isolated problem and we have to address it in this post as we have readers who asked for our help. In this article, I will walk you through in troubleshooting your Galaxy S9 that’s stuck on the black screen after the Android Pie update. Continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here are the things you need to do if your Galaxy S9 is stuck on the black screen of death after being updated to Android 9.0 Pie…

Try doing the forced reboot. Most of the time, the common reason why the phone gets stuck on the black screen is due to a firmware crash. It’s a very minor issue but will leave your phone unresponsive unless you do something to fix it. The thing is, the device won’t respond when you press the power key or connect it to the charger. This leaves users to think that the problem is with the hardware when in fact, it’s only with the software. With that being said, the best thing you can do about it is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will restart the phone like the normal reboot but its memory will be refreshed and all its apps and services reloaded. If it was indeed due to a system crash, then your phone should already be booting up by now. If it’s still not responding, then try doing this instead:

  1. Press and hold the volume down button.
  2. While holding down the volume down button, press and hold the power key.
  3. Keeps both keys held down together for 10 seconds or more.

As you can see, it’s actually the same as the first procedure only that this time we’re making sure you’re doing the procedure correctly because doing it otherwise won’t give you similar outcome. If your phone is still not responding after this, however, then try the next procedure.

Connect phone to charger and force restart it. Another possibility we need to rule out is that the battery could have been totally drained. While it’s not really an issue, there are times when a simple battery drain would lead to a system crash as some services, apps and hardware components may not be properly shut down when the phone suddenly turns off once the battery is depleted. In this case, you will be dealing with a couple of very minor issues that both result to an unresponsive device. To address this, here’s what you’re going to do:

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to its charger using the original cable.
  3. Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now while the phone is connected to the charger, press and hold the volume down button.
  5. While holding down the volume down button, press and hold the power key.
  6. Keeps both keys held down together for 10 seconds or more.

Based on personal experience, this will fix the problem. But if not, then try the next procedure.

Try rebooting your phone in recovery mode. The recovery mode is the fail-safe for almost all Android devices including your Galaxy S9. Even if the device has a serious firmware issue, it may still be able to run in this mode. So, you should try it because if successful, you may proceed to doing the master reset which will fix this problem. Here’s how it’s done:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing all these and the phone is still not responding, then it’s time you brought it to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Facebook Messenger won’t work on Samsung Galaxy S9 with Android 9.0 Pie

Facebook and its Messenger are being updated regularly. When a major firmware update is rolled out, you can always expect that an update for said apps will follow suit to address possible problems. We have readers that own the Samsung Galaxy S9 who reported that the Messenger app starts to crash or won’t work after the phone has been updated to Android 9.0 Pie.

I will address such problem in this post. I personally encountered similar issues in the past and I know that it’s not really that serious. So, I will share with you the solutions that will work in this problem. If you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you should do with your Galaxy S9 with Messenger app that’s not working after the Android Pie update…

  1. Force restart your phone first.
  2. Try to update the Messenger and Facebook itself.
  3. Clear its cache and data.
  4. Uninstall Messenger and then reinstall it.

When it comes to troubleshooting a problem caused by applications, it’s recommended that you begin the process with a reboot. However, I suggest you perform the forced restart as it’s way more effective than the normal restart. To do this, press and hold the volume down button and the power key at the same time for 10 seconds or more. This will restart the phone like it normally does but its memory is refreshed and its apps and services reloaded. This procedure often fix software-related problems. So, after doing this, open Messenger and see if it still crashes or not. If it still does, then try the next procedure.

Open the Play Store and then go to My Apps. From there, you will see a list of apps that have available updates. Try to see if the Messenger is among them as well as the Facebook app. Or better yet, update every app that’s on that list to make sure everything in your phone is running the latest version. After this, open Messenger to see if the problem still occurs. If it still does or if there’s no available update for Facebook and Messenger, then move on to the next solution.

Try resetting the app by clearing its cache and data. You can do so in the Settings and under the Application Manager. This will delete and replace the cache created by the system as well as the necessary data files used by the system and app whenever it’s open. Most of the time, this procedure will fix app issues like this so you should try it. However, if the app still crashes after doing this method, then you have no other choice but to uninstall it, reboot your phone and then reinstall it from the Play Store. This will make sure that you are running the latest version of the app. As far as this problem is concerned, these are all the things you have to do to fix it. There’s no need to do the factory reset.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Facebook app starts to crash on Samsung Galaxy S9 Plus running Android 9.0 Pie

Major firmware updates like recently rolled-out Android 9 Pie for the Samsung Galaxy S9 Plus often bring fixes to problems but there are also times when other issues occur, albeit minor in nature most of the time. Some owners of said device reported that the Facebook app started to crash following the installation of the new update.

App crashes after an update isn’t really a serious issue although they really be very annoying especially you often use the app that’s hit by the problem. In this case, it’s a pre-installed application so we really just can’t remove it from the phone and reinstall it. Nonetheless, there are things you can do to try and fix it and that’s what I’m going to share with you in this post. So, if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

Now, here are the things you need to do if Facebook crashes on your Galaxy S9 Plus after downloading Android Pie…

  1. Force restart your phone first.
  2. Find out if there’s an update for the app.
  3. Clear the cache and data of the app.
  4. Factory reset your phone.

If it’s the first time you encountered the problem, the first thing you need to do is reboot it or perform the force restart procedure. It will refresh your phone’s memory as well as reload all its apps and services and doing this may save you from a lot of trouble. So, press and hold the volume down and power keys together for 10 seconds or more. Your device will reboot like it normally does but it’s memory should already be refreshed once it becomes active. After which, try using Facebook to see if it still crashes.

Another things you must try if the forced reboot doesn’t help is to find out if there’s an update available for it. Open the Play Store and then go to My Apps. From there, you would be able to see which apps needs to be updated. If Facebook is one of them, then that could be the fix for this problem. Update the apps and see what happens after that.

Next is to reset the app back to its default settings by clearing its cache and data. Again, Facebook is one of the pre-installed applications and you cannot uninstall it like any other third-party apps. So, resetting it is your best shot in fixing this problem. Don’t worry, none of your pictures or files will be lost if you did this.

After clearing the cache and data and the app continues to crash, then you have no other choice but to reset your phone. This will surely fix the problem but you will have to go through all the hassle of moving your important files and data to the SD card or computer as they will be deleted and you may no longer retrieve them after the reset if you didn’t do that. So, after the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You can now use Facebook properly.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S9 Plus turned off and won’t turn on after updating to Android 9.0 Pie

When a high-end device like the Samsung Galaxy S9 Plus turns off by itself and won’t turn back on, the problem could either be with the firmware or the hardware and it could be a minor or very serious one. Some of our readers contacted us about this problem that reportedly started after the Android 9.0 Pie update. Could it be that the Pie update is bad?

As the owner, the least you can do is troubleshoot your phone and see if you can make it work like before again. But here’s the thing, as long as the phone doesn’t have physical or liquid damage, you can almost expect that it’s just a minor issue. So, if you’re one of the owners of this phone and are currently facing similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Here are the things you can do if your Galaxy S9 Plus turned off after updating to Android Pie and won’t turn back on…

  1. Perform the Forced Reboot procedure.
  2. Connect phone to the charger and force restart it.
  3. Try starting it up in recovery mode.
  4. Bring phone to shop so tech can check it for you.

After a major firmware update, the cache and other system files may become corrupt or no longer compatible with the new firmware. It may result to a system crash and leave your phone unresponsive. While it may seem like a serious hardware problem, in reality it’s not. It’s actually just a very minor firmware issue that you can fix in a matter of seconds. With that said, the first thing you must do is the Forced Reboot procedure:

  • Press and hold the volume down button and power key for 10 seconds or more.

Your phone may boot up after doing this but if not, then try this instead:

  1. Press and hold the volume down button and don’t let it go yet.
  2. Now, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s actually the same as the first procedure only that we’re making sure you’re doing it correctly. If the phone is still not responding after this, then try doing this:

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to the charger using the original USB cable.
  3. Regardless whether your Galaxy S9 Plus shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now, perform the forced reboot again by pressing and holding the volume down and power keys at the same time for 10 seconds.

Most of the time, if the problem is due to a firmware crash, these procedures will fix it. However, if the phone is still not turning on after doing these, then you must try running your phone in recovery mode and perform a master reset if you can successfully make it to boot up.

It’s possible that it’s just a firmware issue and even if it’s serious, the phone would still be able to boot up in recovery mode as it’s the fail-safe for almost all Android devices. Here’s how to run the phone in recovery mode and perform the master reset:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If your phone is still not responding after this, then it’s time to bring it to the shop as it’s probably a hardware problem that occurred after the update.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 screen starts to flicker after the Android 9.0 Pie update

Screen flickering issues can either be due to a minor firmware problem or a serious hardware issue involving the display itself. Some owners of the Samsung Galaxy Note 9 reported that shortly after they updated their phones to Android 9.0 Pie, the screen started to flicker. Assuming that there’s no sign of physical or liquid damage, it’s most likely due to a software-related issue.

So, in this post, I will walk you through in troubleshooting your Note 9 with a screen flickering issue. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

The following are things you can do if your Galaxy Note 9 has a screen flickering issue after the Android Pie update…

  1. Run your phone in Safe Mode and continue using it.
  2. Uninstall third-party apps that may be causing the problem.
  3. Wipe cache partition to delete and replace old system cache.
  4. Factory reset your phone.

You have already rebooted your phone many times but if still not, then try that and see if that improves your phone’s performance or get rid of the flickering. If not,then try running your device in safe mode to temporarily disable all third-party applications. There are times when third-party apps cause the screen to flicker especially CPU- and GPU-intensive ones. This is how you restart your Note 9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming the screen flickering issue doesn’t occur in this mode, the next thing you have to do is find out which of your apps is causing the problem and uninstall it. That should take care of the problem.

However, if the issue continues even in safe mode, then you have to delete the old system cache so that it will replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition. Android will automatically create a new cache for the new firmware. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It will take a little while for your phone to boot up as the cache is being rebuilt. Once it becomes active, try to see if the flickering continues and if so, then you have to backup your files and data and then factory reset  your phone. It’s necessary at this point to rule out the possibility that it’s just a firmware-related concern. So, take time moving your important files over to your SD card, computer or to the cloud. After that, remove your Google account from your phone and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If the problem continues after the reset, bring your phone to the shop so the technician can check it for you.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Huawei P20 Pro overheating issue

This post talks about overheating issue on Huawei P20 Pro and how to fix it. If you think your device gets too uncomfortably warm or overheating, this troubleshooting article should help.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Huawei P20 Pro heating up when using apps (overheating)

Hello. I own a Huawei p20 pro and I got it 3 days back. However the phone is heating up with even slight usage of WhatsApp instagram…I owned a Samsung c7 before for 2 years and it never heated up the same…but this new phone heats up mostly near the camera and the top part.

Another issue is the battery life .. In most videos they say the battery goes up to 2 days even with intensive use ..but that’s not the case with me. It drains quite fast. To be specific I don’t play any games; I just use social media only. Please help me solve this problem as I am quite worried about my phone Thank you.

Solution: Overheating can be caused by a number of factors. If you have no idea how to begin troubleshooting your device, follow our suggestions below.

Forced reboot. Restarting your device can be an effective way to solve problems caused by temporary bugs. These bugs usually develop when a system has been running for a long time, or when there are system changes. To see if your phone reverts to its normal functions, try to hold down the Power button until the screen goes black. If the cause of the problem is a temporary bug, this reboot may help.

Clear cache partition. Wiping of your phone’s cache partition may help in fixing overheating problem if the main reason for it is due to a corrupted system cache. To ensure that your phone’s system cache is in top shape, consider doing cache partition wipe. This will force the device to delete the current cache and replace it with a new one over time. Here’s what you need to do:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  3. Let go of the buttons when the Honor logo appears.
  4. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  5. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  6. Then press the Power button to confirm selection.
  7. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Install updates. Some bugs are due to coding errors so there’s really nothing much that a user can do about them. All you can do is wait for programming changes, whether they be for apps or Android to fix them. For this reason, make sure that you install all available updates for both the Operating System and apps. If the cause of the overheating problem is known or was previously reported, there may be an update available to fix it.

If you have apps taken outside the Play Store, make sure that you know how to install updates for them. If you get all your apps from Google Play Store, then just open it and install app updates from there.

Uninstall apps. If you noticed that the overheating problem happened after you installed an app, deleting it may help. Try to recall the changes you made to the system before you noticed the problem as that might hold a clue.

Safe Mode. another way to check if there’s a third party app problem is by restarting your phone to Safe Mode. Poor app coding may interfere with Android and lead to problems. While this issue does not happen all the time, a lot of third party app problems may affect the screen or cause severe performance problems. If your screen started having problems or becoming unresponsive after installing an app, delete that app and see if that will fix it. If you are not sure but suspect that one of the apps is to blame, try to restart the phone to safe mode instead. On safe mode, your device only runs preinstalled apps while blocking third party ones. So, if the screen works normally again on safe mode but returns to its problematic state when you reboot to normal or regular mode, that’s an obvious sign that there’s a problem with one of the apps.

To see if a downloaded app is causing a problem, try to boot the device to safe mode.

  1. Turn off the phone. If you can’t turn the phone off normally, wait until the device runs out of power. Then, charge it for at least 30 minutes before doing the next steps.
  2. Turn on the phone.
  3. Once the Huawei logo screen is displayed, press the Volume Down button repeatedly until you see Safe Mode at the bottom of the screen. If you are unsuccessful, repeat Steps 1-3 until you get it right.
  4. If the screen works after Step 2, then there must be an issue with your apps. If nothing happens after Step 1, or if you are unable to boot the device to Safe Mode at all, proceed to the next solutions.

Should the screen work on safe mode and you want to know how to identify the problem app, you need to use the process of elimination to narrow down the culprits. To identify which of your downloaded apps is causing the problem:

  1. Exit safe mode by restarting your device.
  2. Check for the problem.
  3. If the problem returns, boot to safe mode again.
  4. Uninstall an app. Start with the most recently downloaded one.
  5. After each removal, restart your device and see whether removing it solved the problem.
  6. Repeat steps 1-4 until you’ve identified the culprit.
  7. After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.

Factory Reset. Overheating can be caused by a bad app, software glitch, or hardware malfunction. If nothing has worked at this stage, you must factory reset your Huawei P20 Pro. If overheating goes away after factory reset but returns after installing your apps, one of them must be the cause. Or it can also mean that there’s a software issue behind it.

However, if the problem returns right after factory reset and even when there’s no apps installed, it’s probably due to hardware malfunction.

To factory reset your device:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Then turn the phone while holding down the following key combination: Power Button, Volume Up Button
  3. Hold down the buttons until the Huawei logo disappears from the display and the screen turns black.
  4. You can now release the buttons.
  5. This will now display the boot menu after a moment.
  6. Go to the entry “Wipe Cache Factory Reset ” with the volume keys then select it using the power key
  7. Reboot the phone once the process has completed

Send the phone in. If nothing changes after factory reset, you must contact Huawei so your phone can be diagnosed.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

How To Fix Samsung Galaxy J3 Screen Won’t Remain On During Calls

Welcome to another installment of our troubleshooting series where we help our readers who own the #Samsung #Galaxy #J3 fix the issues that they are experiencing with their phone. This is a basic smartphone model that’s best suited for the budget conscious consumer. While it does not have all the features found on flagship devices it has a set of solid features that make it a great phone in its class. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 screen won’t remain on during calls issue.

If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J3 Screen Won’t Remain On During Calls

Problem: My screen goes black when on phone calls. Doesn’t matter if speaker is on or off. My time out is set to 10 min. so it should not be going black. I have to keep tapping the screen every couple of seconds or keep hitting the Home button to turn the screen back on. This is very annoying, especially when you need to tap number keys for the options for your call. The phone is a Samsung Galaxy J3 . It is less than a year old and very well taken care of. It has never been dropped or gotten wet. In fact my screen is scratch free, which should tell you that the phone is well taken care of. I cannot find any settings that relate to this issue. I do not have a white screen setting or face recognition or any sensor. I realize that this phone is not a $500 phone, but I would expect this black screen annoyance to have a fix. I like the phone and I do not live on my phone, but some phone calls to certain businesses can be rather lengthy. I know that I am not the only person to have this problem. Can you help me? I do apologize if you have answered this question before, but I have not found a solution for my phone. My husband has the exact phone that I do with the same problem.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Listed below are the recommended troubleshooting steps you need to perform for this particular problem.

Disable the proximity sensor

The proximity sensor can detect when a person is holding the phone near their face during a call and turns off the display to prevent keypad presses and battery consumption from the display.

  • Tap the Phone icon
  • Tap the Menu icon
  • Go to Call settings
  • Find the setting to turn off screen during calls and disable it.

Check if the issue still occurs.

Perform a soft reset

Most issues such as this can usually be fixed by doing a soft reset. This is usually the first thing you will have to do when the phone is unresponsive however this will also work in this case as it will refresh the phone software. This is done by pressing and holding the power and volume down buttons for at least 10 seconds. Your phone should restart after this and once the device has fully booted up try to check if the issue still occurs.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the temporary data of the phone software can get corrupted which can result to issues occurring on the device. The best thing to do in this scenario is to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up and Home keys.
  • Press and hold the Power key until the device vibrates, then release it. Keep pressing the Volume Up and Home keys the entire time.
  • When you see the Android Recovery screen, release the Volume Up and Home keys.
  • Use the Volume keys to scroll down to Wipe cache partition, then use the Power key to select it.
  • Use the Volume keys to scroll down to Yes, then use the Power key to select it.
  • Use the Volume keys to scroll down to Reboot system now, then use the Power key to select it.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition and will usually fix the problem in case is is caused by a software glitch.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Immediately check if the issue still occurs after the reset. In case the issue still persists after the factory reset then you should bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ Keeps On Rebooting After Android Pie Software Update

The #Samsung #Galaxy #S9+ is a flagship model released last year which has several outstanding features. This is the bigger version of the regular S9 device which is suited for people who want a large screen mobile device. This phone sports a 6.2 inch Super AMOLED display while under the hood is a Snapdragon 945 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ keeps on rebooting after Android Pie software update issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Keeps On Rebooting After Android Pie Software Update

Problem: Ever since I upgraded my phone to Android Version 9  (One UI Version) it keeps rebooting all the time. I first tried to use it in safe mode hoping it was and errant app causing it but that didn’t work so  I wiped the Cache hoping that would fix the problem ( Twice actually ) still same problems. So I had to settle for a hard reset and that still doesn’t work, not only that I was hoping with that it would downgrade to its original software but it still had the one UI even with a complete factory reboot. I really just want my phone to work.  Please H-E-L-P.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If your phone has a microSD card installed then you should also remove this.

Since this problem is most likely caused by a software glitch we will be concentrating our troubleshooting steps on the software side of the device. Follow the troubleshooting steps listed below to fix the problem.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Update your phone apps

Since your phone is now running on a new software version, the apps in your phone might not be optimized yet to run on this latest software. You will need to check if your phone apps have any updates available then update them accordingly.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Play Store > Menu > My Apps.
  • To auto-update apps, tap Menu > Settings > Auto-update apps.
  • Choose Update to to update all applications with updates available.

Check if the issue still occurs.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the phone does not reboot in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the phone will randomly reboot.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset. Try to check first if the issue still occurs. If it does then this could already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix LG V40 ThinQ Cannot Connect To Mobile Data Network

The #LG #V40ThinQ is a premium high end Android smartphone released last year which has several outstanding features. This is an IP68 certified and MIL-STD-810G compliant device which uses an Aluminum frame with Corning gorilla Glass on both the front and rear. It has a 6.4 inch  QHD+ FullVision OLED display which is great to use for viewing various multimedia content. Under the hood is the powerful Snapdragon 845 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ cannot connect to mobile data network issue.

If you own an LG V40 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG V40 ThinQ Cannot Connect To Mobile Data Network

Problem: Hello, I’m hoping that a solution is available for my problem. I bought a Amazon LG V40 Thinq smartphone to go with a new service I am currently with which is Firstnet, provided by ATT.The phone was on their website as compatible and unlocked to ATT and Verizon. I recently noticed that I was getting internet on WiFi only. So I worked it out with Firstnet and they sent me out a new sim card to fix the problem and it did no good.ATT sim card had the same results. no internet connection, open the browser and no server found because I have no mobile data access to use with the phone. Phone has been updated and can make calls but no internet unless on wifi. Worked with Firstnet again and all setting are ok, it’s just not seeing or blocking my access to my network. Hope you can help. Thanks.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

What you should do first in this case is to make sure that you have an active mobile data subscription and that your phone is getting a strong data signal, preferably LTE.

You should then make sure that the APN setting of the phone is set correctly to the Firstnet network.

To access the APN setting of your phone

  • From the Home screen, Settings.
  • Tap the ‘Networks’ tab.
  • Tap More > Mobile networks > Access Point Names.
  • If available, tap the Firstnet APN (the bullet point fills with green). If not available, tap the Menu key, and then tap Add APN.
  • A separate APN must be added manually for the Reset to default option to appear.

Firstnet APN settings

  • Name: FirstNet-phone
  • APN: firstnet-phone
  • Proxy: <Leave in Blank>
  • Port: <Leave in Blank>
  • Username:  <Leave in Blank>
  • Password:  <Leave in Blank>
  • Server: <Leave in Blank>
  • MMSC: http://mmsc.mobile.att.net
  • MMS proxy: proxy.mobile.att.net
  • MMS port: 80
  • MCC: 313
  • MNC: 100
  • Authentication type: <Leave in Blank>
  • APN type: default,supl,mms,hipri
  • APN Protocol: Leave it to the Default one
  • Bearer: leave it to the Default one

In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Check if the problem occurs in Safe Mode

Sometimes an app you downloaded can cause this problem. To check if this is what’s causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, press and hold Power off.
  • When prompted to restart in Safe Mode, tap OK.
  • After your device restarts, it displays Safe mode at the bottom of the screen.

If you are able to use the mobile data network in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera
  • Tap Delete > DELETE.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you can perform if the phone is still unable to send an MMS is a factory reset. Take note that this will erase your phone data so it’s best to backup the phone data before proceeding.

  • Back up data on the internal memory before performing a factory reset.
  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset.
  • Tap Factory data reset.
  • If desired, tap the Erase SD card checkbox.
  • Tap RESET PHONE – Delete all – RESET

You can also perform the factory reset using the hardware keys.

  • Backup all data on the internal memory before performing a master reset.
  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device

Once the reset is complete you should setup the APN settings of the phone again then check if the issue still occurs.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Samsung Galaxy J5 (2018) is blank and not responding issue

One of the common problems for any smartphone is a blank screen or not responding screen issue. In this post, we walk you through the troubleshooting steps that you can do. If you’re looking for solutions for this issue, follow our troubleshooting steps below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to fix Samsung Galaxy J5 (2018) is blank and not responding issue

Hey. My daughters Samsung J5 2018 screen has gone completely blank. I’ve followed the instructions given by yourselves but it’s staying the same. It’s vibrating and made a noise but that’s about it. Is there anything else I could try?

Solution: In order to fix this problem, you must do a number of troubleshooting steps to know where the problem lies. Since the phone vibrates, that means it’s not a No Power issue. You may be able to fix this problem on your end. Here’s what you need to do:

Forced reboot. If you haven’t tried restarting the phone yet, you should ensure that you simulate the effects of a “battery pull.” There had been many cases wherein Android has simply encountered an error when booting up. Sometimes, the entire boot up sequence gets interrupted but can go away after a system reboot. Try to do the following to see if you can fix the issue:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Charge the device. It’s possible that the battery may need topping up at this time. Make sure to allow it to charge for at least 30-60 minutes before you try to power it back on. Also, make sure to use the USB cable and adapter that came with the phone and not just any other accessory.

Calibrate Android and battery (optional). If your phone charges up fine but the problem returns after a short time, consider calibrating the battery. Here’s how:

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Restart the device.
  5. Use your phone until it completely runs out of power again.
  6. Repeat steps 1-5.

You can skip this troubleshooting step if your J5 (2018) fails to charge or does not appear to power back on.

Try restarting to Safe Mode. Safe Mode in Android is a different software environment that only allows third party apps to run. This is one of Samsung’s diagnostic tools in trying to figure out if a problem is due to a bad third party app. In your case, it can also be a way to see if regular Android mode is buggy causing it to fail to boot up. To boot to safe mode:

  1. Turn the device off. If you can’t turn it off normally, let the battery drain first. Once the phone is off, charge it for at least an hour. Don’t attempt to power it on while charging is not done.
  2. Then, press and hold the Power key.
  3. When “SAMSUNG” appears on the screen, release the Power key. This should be a good sign. Continue with the rest of the steps below.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If your phone boots up to Safe Mode fine, this means that there’s either a problem with the software or with a third party app. To know if it’s a software issue, continue with hard reset or factory reset via Recovery Mode.

To identify if it’s an app issue:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S9 is still problematic, repeat steps 1-4.

Boot to Recovery Mode. Like Safe Mode, Recovery Mode is another alternative software environment initially meant for use by Samsung engineering team only. As it became available to the general public, it has been routinely used to address a range of software problems. In Recovery Mode, Android need not run so it’s a useful tool to know if there’s any OS-level problem that prevents the system from booting up. Here’s how to boot your phone to Recovery Mode:

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If you can successfully boot your phone to Recovery and the screen works as it should, then the most likely cause of the problem is software-related. From there, proceed to these:

  1. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  2. Press Power button to select.
  3. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  4. Press Power button to select and start the master reset.
  5. When the master reset is complete, ‘Reboot system now’ is highlighted.
  6. Press the Power key to restart the device.

Get professional help. There’s only so much that you can do as an end user. Should nothing help and none of the suggestions above work, contact Samsung and let them check the hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S9 not receiving MMS or group messages after Android 9 Pie update

Hello everyone. Welcome to today’s troubleshooting episode. This post addresses an issue following Android 9 Pie update. One user appears to be having an issue with MMS or group messages after updating Android OS. Follow our solutions below to know how to fix the issue.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: Galaxy S9 not receiving MMS or group messages after Android 9 Pie update

Hi. Ever since I installed the new update (2nd week of February 2019) I am not able to receive or send group texts, pictures, or animations in my messages. Whenever I try to send a picture or group message or someone tries to send me either of those I get a grey bubble with the words: “No Subject” Message size.. Expires .. Date.. “ It will have a little download arrow but when I try to download it I get a “Error: Network error occurred” at the bottom of my screen. I know have network service as I continue to get single messages and I can use access the web. I hope you can help me with this. Thanks much.

Solution: There are a number of reasons for this problem. Learn how to resolve it by following these steps:

Wipe cache partition. Many issues may happen after a major Android overhaul because of a corrupted system cache. This type of cache is a collection of files and other items that your device keeps in order to do tasks, especially loading of apps, faster. Without a cache partition, your phone will have to always download files that are needed when loading apps. With a cache partition though, Android will simply have to browse through the locally saved files, so initializing apps can be done quicker. During an Android update, the system cache may not get updated or may contain no longer relevant items, which may confuse the OS. This may result to errors or significant performance slow down. In order to ensure that the system cache is in good shape after an update, you want to clear the cache partition. Here’s how that’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Clear network settings. It’s possible that the reason for your problem may be due to corrupted network settings. This can happen just like when it comes to the system cache after an update. If you were able to use MMS or group message before without any problems, then clearing network settings may help. Here’s what you need to do:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Clear app cache. In case the bug is within the messaging app you’re using, the next good thing to do is to clear this app’s cache. This won’t delete your messages so you can do it safely. Follow these steps to do it:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S9 and check for the problem.

Clear app data. Should the problem remain after wiping the app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous one, this procedure will erase all your text messages and MMS. Make sure to back them up either through Samsung Cloud or Samsung Smart Switch.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Reset app preferences. In some cases, network errors are caused by incorrect app configurations or missing system app or service. To ensure that all apps can access default apps, try to reset app preferences. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S9 and check for the problem.

Use MMS or Group Message on Safe mode. If your messaging app is preinstalled, that is, it comes with the Operating System, you can try to see if a third party app is preventing it from working normally. To do that, you want to restart to Safe Mode and replicate the problem. If your phone receives group messages or if MMS works normally on safe mode, that’s a clear indication of a third party app problem.

To restart your device to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Update apps. Updating Android does not automatically mean that apps are updated as well. Make sure to update all of your apps to lessen the chance of bugs from developing from incompatibility issues. Open Google Play Store app and see if there are any available app updates.

Use another messaging app.

To further check for a possible app trouble, consider using a different messaging app. If a third party app will let you send and receive MMS and the default app won’t, that means that there may be a coding issue with the said app. Make sure to report the problem to your carrier so they can investigate further.

Factory reset. This is a drastic solution but one that is necessary. By wiping the device, you want to ensure that you revert all software settings to their defaults. If it’s a settings issue, your problem should go away after a factory reset. If not, then you want to work with your network operator to figure where the bug is coming from.

Here’s how to factory reset your Galaxy S9:

  1. Create a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Get help from your carrier. There are network issues that are not fixable on a user’s level. Your problem may be one of them so be sure to contact your network operator for further support.

 


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How To Fix Samsung Galaxy S9 Keeps On Downloading Deleted Apps

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This is a flagship device released last year which has several outstanding features. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 keeps on downloading deleted apps issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Keeps On Downloading Deleted Apps

Problem: My sprint galaxy S9 keeping redownloading apps that I have deleted. Every time it does this, it will say on the notification bar ” sprint id default with a loading bar that cannot be cancelled. It also gives me error msgs saying unable to install all default content. I have tried cache partition wipe that you recommended to someone with reinstalling apps but it did not help. The phone does not give me the option to uninstall or disable. I restored the app to factory settings with no success. Not only that but after I restored factory settings, sprint id disappeared from the app list!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this problem is most likely caused by a software glitch we will be concentrating our troubleshooting efforts on the software side of the device.

Do a soft reset

A soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case as it will refresh the software.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Check if the issue occurs in Safe Mode

An app you downloaded in your phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone after the reset. Try to check first if the issue still occurs.

It’s very likely that the problem will now be resolved.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Google Pixel 3 XL Not Connecting To Home Wi-Fi Network

The #Google #Pixel3XL is one of the two latest flagship Android devices released by the search giant last year. This is the larger of the two models which sports a 6.3 inch P-OLED display and a bigger capacity 3430 mAh battery. This device uses the powerful Snapdragon 845 processor which when paired with 4GB of RAM allows multiple apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL not connecting to home Wi-Fi network issue.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Google Pixel 3 XL Not Connecting To Home Wi-Fi Network

Problem: Hi! I have a Pixel 3 XL that will no longer connect to my home wifi. It still connects at work and other locations, just not at home. Other devices are connected at home so there is no problem with the wifi. I’ve done all of the simple stuff…forgotten the connection and reconnected, restarted the phone, etc. Hope you can offer advice. Thanks!

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it.

Since the problem only occurs when connecting to your home Wi-Fi network then you should first check your router settings, in particular check if your device is being blocked from connecting to the network. You should consult the router manual on how to navigate its settings. You should also restart the router to refresh its software.

If the issue is not caused by the router then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles. Once this is done check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • From the home screen, press and hold the Power key.
  • Release the Power key, then tap and hold Power off.
  • Read the Reboot to safe mode message and tap OK.
  • The device will power off and restart in safe mode.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Reset network settings

This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:

  • Cellular and Wi-Fi network settings (including saved networks and passwords)
  • Bluetooth connections

To perform this step

  • From a Home screen, touch and swipe up to display all apps.
  • Navigate to Settings – System About icon – Advanced
  • Tap Reset options Reset icon.
  • Choose: Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
  • Tap Reset settings to confirm.

Connect to your home Wi-Fi network then check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Hold the Power Button Until the Phone Is Off
  • Hold the Power Button and the Volume Down Button for a Few Seconds
  • Wait to See Fastboot Mode on the Screen
  • Let Go of the Buttons
  • Select Recovery Mode
  • Wait for the Android Robot Image to Pop Up
  • Hold Down the Power Button and Then Press the Volume Up Button
  • Select Wipe Data/Factory Reset
  • Select Yes
  • Select Reboot System Now

Once the reset is complete try to check if your phone can connect to your home Wi-Fi network.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.