Archives for

Mailbag

How to fix Galaxy S10 flickering screen issue

Hello Android fans! This  article will show you the troubleshooting steps that you can do when faced with flickering screen issue on Galaxy S10. Be sure to follow the suggested steps in the order presented so as to do logical troubleshooting.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to troubleshoot Galaxy S10 flickering screen issue

Flickering screen problems are usually caused by bad hardware. However, there are also cases wherein an app or software glitch are to blame. To troubleshooting flickering screen issue on your Galaxy S10, follow our suggestions below.

Try to refresh the system. If the problem occured out of the blue and there’s no obvious hardware damage to your S10, the issue may be likely due to a temporary bug. Minor problems caused by such bugs usually go away after restarting a device. If you haven’t tried it yet be sure to do so.

In restarting, we suggest that you simulate the effects of a “battery pull” rather than do a usual restart. This will ensure that the device is refreshed and its RAM cleared. Here’s what you need to do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Wipe cache partition. Some bugs originates from a corrupted system cache. This is the cache that Android uses to load apps faster. To ensure that your S10 uses good cache all the time, follow the steps below to clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Observe on Safe Mode. In other cases, flickering screen issue can be a result of a poorly coded app. This is sometimes seen with games that tries to adjust incorrectly a phone’s display settings. If your S10’s flickering screen issue won’t go away after clearing the cache partition, you can then restart it to safe mode. While on safe mode, check for the problem by letting the phone run a few apps for at least 30 minutes. If the screen works normally on safe mode, you can bet one of your apps is to blame.

Follow these steps to put your S10 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Once on safe mode, try to charge the phone for at least 30 minutes and see what happens.

Remember, this troubleshooting step only covers third party apps. All preinstalled apps will continue to run on safe mode. If the screen works normally on safe mode but not on regular mode, you must narrow down the suspect apps using elimination method. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Adjust brightness level. When it comes to flickering screen issue checking brightness level is usually one of the basic things to do. If none has worked so far, try pull screen brightness all the way down, then shut the phone off. After a few moments, power the phone back on and see if the screen is stable. Then, increase screen brightness again and observe.

Install updates. Some Android problems are due to poor coding. Although we don’t hear any flickering screen problem due to firmware glitch, it’s not a bad idea to keep Android and apps up-to-date. If you’re lucky and your unique case is due to an unknown software or app glitch, installing updates may help.

Factory reset. The more drastic troubleshooting step that must be done on your device is factory reset. This will erase all apps and personal data as well as return the software to its defaults. If there’s no hardware trouble, factory reset will most likely help in fixing the problem. Follow these steps to perform factory reset:

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button, the Power button and the Bixby button at the same time.
  5. When you feel the device vibrate, release ONLY the Power button.
  6. A screen menu will now appear. When you see this, release the remaining buttons.
  7. Use the Volume Down button until you are highlighting ‘Delete all user data.’ Press the Power button to select.
  8. Press the Power button again to select the Yes – delete all user data option.
  9. Press the Power button to highlight, then select the Reboot option

Get phone repaired. A lot of flickering screen issues are caused by faulty hardware. If you hit your phone with something hard, dropped it, or exposed it to elements or liquid, it’s possible that you may have a hardware issue at hand. If any of these happened right before noticing the screen flickering issue, you can skip all the software solutions above and head straight to your local Samsung Service Center.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.

How to fix Galaxy Note9 won’t send MMS after installing Android 9 Pie

There’s been a number of Galaxy Note9 owners complaining about MMS not working right after updating to Android 9 Pie. This post will address that issue today. If you have the same problem on your device, learn how to fix below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to troubleshoot Galaxy Note9 that won’t send MMS after installing Android 9 Pie

Fixing any networking issue is not straightforward as there are a  lot of things to consider. Below are the steps that you must do in order to fix your Note9 being unable to send MMS after Android 9 Pie update.

Confirm mobile data is working. MMS needs cellular data to work. If you’re not able to use mobile or cellular data, it follows that MMS will not work properly or at all. If you regularly rely on wifi and seldom use mobile data, make sure to check if it’s working. You can do that by turning wifi off, turning mobile data on, and using apps that needs internet to work like YouTube, Netflix, etc. If they won’t work, that means that your cellular data needs fixing. Work with your carrier on how to address the problem.

Forced restart. If you’ve verified that mobile data is on and working, then the rest of your troubleshooting should focus on your device. If nothing works after troubleshooting the device, that’s the time that you consider getting help from the carrier.

And speaking of device troubleshooting, the first step that you want to do is to force restart it. This means simulating the effects of “battery pull” procedure. In older devices with detachable battery pack, disconnecting the battery usually fixes temporary and minor bugs. Since your Note9 does not have a battery pack that you can easily disconnect, what you can do is to simulate its effects. Here’s how to do that:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Wipe cache partition. If you’re positive that the issue started after upgrading to Android 9 Pie, it’s possible that the system cache may have been corrupted during or after the update. Android uses this cache in order to make loading of apps fast. Sometimes, this cache may become corrupted or may contain outdated contents causing problems. To ensure that the device has good system cache, try wiping its cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Install app updates. Upgrading to the latest Android OS does not automatically mean apps are updated as well. If there were no prompts for you to install app updates after you installed Android 9 Pie, make sure to double check. Open the Play Store app > More settings > My apps & games and update your apps from there.

If you have apps that you downloaded outside the Play Store, make sure that you update them too.

Reset network settings.  Clearing the current network settings may also help. This troubleshooting step is usually effective in fixing problems related to cellular or Bluetooth troubles. Here’s how it goes:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings.
  6. If you have set up a PIN, enter it.
  7. Tap Reset settings. Once complete a confirmation window will appear.

Check for bad third party app. Another possible reason for the problem is a bad third party app. There may be an app that prevents your messaging app from working properly. If you’re using a preinstalled app like Samsung Messages, then you can try to check if there’s a third party app issue.

To restart your Galaxy S10 to safe mode, you need to do the following:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While your S10 is on Safe Mode, all of the apps you downloaded will be suspended; only preinstalled apps will be allowed to run. So, if your messaging app works normally and MMS can be sent without issues, that’s a clear indicator of a bad third party app problem. To identify which of your apps is the source of trouble, you must use elimination method. Here’s what you can do:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Clear app messaging cache. To check if the issue originates from the messaging app itself, you can start by clearing its cache. Doing so will not result to loss of your messages so you can go ahead and do it right away. Just to be on the safe side though, we recommend that you create a backup of text messages that you can’t afford to lose. You can use Samsung Cloud or Samsung Smart Switch to keep them safe.

Here are the steps to clear the cache of an app:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Cache button.
  6. Restart the device and check for the problem.

Delete old conversations.  If you’re having trouble sending MMS to one contact only, it’s possible that the cause is a buggy conversation thread. Delete the old conversation and create a new one. If MMS sends successfully, this can be the solution you’re looking for.

Reset messaging app. Should nothing work at this point, you can go ahead with resetting the app’s data. This will erase all text messages so if you don’t want to lose them, you should back them up ahead of time. Once your personal data are secured, follow these steps to clear the app’s data:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart the device and check for the problem.

Use another messaging app. Another way to check if there’s on-going messaging app issue is by using another app. There are many free messaging apps that you can get from the Play Store. If you have no idea what to pick, we suggest that you use Google’s own Android Messages. It’s stable and offers even better features than Samsung’s own Messages. Just remember, your goal is to check if if it’s an app problem only. If you can send MMS using another app, the current app may need updating or may have encountered problems after the OS upgrade.

Factory reset. Should none of the suggestions above work, wipe the phone and reset it to its defaults. Don’t forget to back your personal data up first to avoid losing them. Once you’ve done that, follow these steps to factory reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Contact network operator. You should consider getting help from your carrier if none of the above suggestions work. If the software upgrade that you installed came from them, there may be some coding issues with it. You can’t expect for an immediate resolution for this but letting them know about the issue should prompt them to create a bug ticket so their developer team can take a look.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.

How to fix Galaxy S10 “SD card not detected” error [troubleshooting guide]

Is your Galaxy S10 having difficulty detecting an SD card? Is it showing the dreaded “SD card not detected” error? If you’re one of the unlucky owners of a defective S10, follow our suggestions below to fix it.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 “SD card not detected” error

“SD card not detected” error can be caused by a number of factors. Learn how to deal with it below.

Restart your device. The very first thing to do in this case is to try and refresh the system. Make sure to simulate the effects of a “battery pull” procedure to also clear the cache. Here’s what you need to do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Confirm SD card is working. Checking the SD card itself is another basic troubleshooting step to do. If you have another phone, insert the SD card in there and see it gets recognized. Then, try to save a file or files to it to check if it does receive file transfers normally.

If you don’t have another device to use, find a computer that has an SD card receptacle or reader. Some laptops may come with a built-in SD card reader so you can use that. Your goal at this point is ensure that it’s not an SD card issue. If your SD card works on another device, that’s a clear indicator that there’s an issue with the device. Do the rest of the troubleshooting suggestions below to fix the problem.

Reformat SD card. Sometimes, an Android phone may encounter an issue when trying to read an SD card. There may not be a serious issue with the SD card or device itself but the bug may still prevent your phone from reading contents. In some of these cases, reformatting the card solves the problem. Make sure to try that. To reformat an SD card:

  1. From home, tap Apps.
  2. Tap Settings.
  3. Tap Device maintenance.
  4. Tap Storage.
  5. Tap More options.
  6. Tap Storage settings.
  7. Tap SD card.
  8. Tap Format.
  9. Confirm by tapping on Format.

Disconnect the SD card. Sometimes, temporarily disconnecting an SD card refreshes how Android detects it and clear whatever bug that prevents it from reading contents. Turn off your phone and physically remove the SD card. If you want to remove the card while the phone is on, make sure to unmount it first. To unmount an SD card:

  1. Go to the Settings menu.
  2. Search for and select Storage.
  3. Touch More Options.
  4. Select Storage settings.
  5. Touch Unmount.

Once the card has been unmounted, or after turning off the phone, follow these steps to remove the SD card:

  1. Insert the ejector tool into the tiny hole on the SIM/microSD card tray.
  2. Then gently push until the tray pops out.
  3. Remove the SIM card and microSD card from the tray.
  4. Check and ensure the card is clean and has no visible signs of damage like scratches.
  5. Place the SIM card and microSD card back into the tray. Make sure both cards are properly positioned.
  6. Insert the tray back into the slot.

Use another SD card. In case the SD card appears to be broken after testing it on another device, consider using another one. You can either find an old replacement or get a brand new one. Before using an SD card on your phone for the first time, make sure to reformat it to avoid incompatibility or file corruption. If you are trying to recycle an old SD card, it’s possible that the old device where it came from may be using a different file type. When used on your new phone, this SD card may become buggy. You can avoid that by simply reformatting it.

Reset app preferences. In other similar cases, an SD card error may develop if Android is unable to use a critical default app. To ensure that all default apps are up and running, try to do these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy S10 and check for the problem.

Reset all settings. Resetting all settings is like a semi factory reset. It returns all software settings to their defaults but without actually erasing apps and personal data. Make sure to do it if nothing has worked so far.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Install updates. Keeping Android and apps up-to-date is often an underrated troubleshooting step. Make sure that all apps are updated and to install any available Android or carrier update at this time.

Clear cache partition.  Android uses system cache to load apps and services quickly. This cache can sometimes get corrupted resulting to problems. To ensure that your S10 uses fresh cache, don’t forget to clear the cache partition. Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Check SD card on Safe Mode. Another possible reason for your problem may be a third party app. Sometimes, a third party app may interfere with Android and causes problems. To check if that’s the case, restart the phone to safe mode and see what happens. On Safe Mode, all third party apps will be suspended. So, if your S10 detects the SD card and works with it normally, that means one of the downloaded apps is to blame. Learn how to restart your phone to Safe Mode with these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Once on safe mode, try to charge the phone for at least 30 minutes and see what happens.

If your SD works normally on safe mode, you must find out which of your apps is causing the trouble. To do that:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Factory reset. The last thing that you want to do is to factory reset the device. This will wipe the phone and clear all downloaded apps. It will also revert all software settings to their defaults, effectively bring the device to its factory state. If the cause of the problem is software-related, factory reset will most likely fix it.

There are two methods to factory reset your device. Here’s each of them:

How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button, the Power button and the Bixby button at the same time.
  5. When you feel the device vibrate, release ONLY the Power button.
  6. A screen menu will now appear. When you see this, release the remaining buttons.
  7. Use the Volume Down button until you are highlighting ‘Delete all user data.’ Press the Power button to select.
  8. Press the Power button again to select the Yes – delete all user data option.
  9. Press the Power button to highlight, then select the Reboot option

Get professional help. Should factory reset still fail to fix “SD card not detected” error the likely reason for it is hardware malfunction. You should contact Samsung so a full hardware check can be performed. Your phone may be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.

How to fix Samsung Galaxy S10e that can’t send MMS [troubleshooting guide]

Are you having trouble sending MMS on your Galaxy S10e? Today’s post will walk you through the troubleshooting steps for this problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Samsung Galaxy S10e that can’t send MMS [troubleshooting guide]

Troubleshooting this kind of issue requires a number of steps. That’s because there’s no single reason for it. Below are the order of steps that you can try to figure out where the problem comes from.

Refresh the device. Before doing any drastic action, it’s not a bad idea to refresh the system. Restarting your Galaxy S10e can be a good simple way to fix the problem. Some network troubles have actually simple causes, such as a temporary bug or error in the software or app. By restarting the device and clearing the RAM, you may be able to address the problem without doing any more drastic steps.

In your case, we recommend that you simulate the effects of a “battery pull” to fully refresh the system. Here’s what to do:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. Note: Utilize the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Take note of error. The next good troubleshooting step for your case is to be aware of whatever error showing on the device. Usually, a device will display an error or show some indicators of the problem. Once you’ve secured the error, do a Google search for it to know the causes. From there, you can then find your own solutions. If the error is unique to your device and no other user posted it online, you can also talk to your network operator.

Confirm mobile data is working. MMS requires cellular data to work. If you’re having trouble with mobile data or cellular data on your S10e, your MMS issue must be tied to it. Try to toggle mobile data on and off and see if that will help. You can also check if you have the correct APN settings. If you’re getting an error when using mobile data, or when there’s incorrect APN settings, you should talk to your carrier about it. Majority of mobile data problems are related to billing or account issue. These are usually beyond your ability to fix so you must let your carrier’s support team to figure it out.

The easiest way to know if mobile data is working is by using an app that requires internet to work like YouTube or Netflix. These streaming apps constantly need internet connection so if you’re having trouble using them, that’s a telltale sign of a mobile data problem.

Check voice calling is working. If mobile data works but voice calling does not, that’s another sign of a possible issue that only your carrier can address. Report the problem to them and your MMS issue will most likely fade away with it.

Toggle Airplane Mode. In some cases, toggling Airplane Mode on and off also helps. An enabled Airplane Mode can sometimes be the reason why mobile data is not working. By default, Airplane Mode turns off cellular connections. If you’ve been travelling lately and you suddenly realize mobile data is not working, it’s probably because you forget to turn Airplane Mode off.

Reset network settings. Clearing the current network settings may also help. This troubleshooting step is usually effective in fixing problems related to cellular or Bluetooth troubles. Here’s how it goes:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings.
  6. If you have set up a PIN, enter it.
  7. Tap Reset settings. Once complete a confirmation window will appear.

Clear messaging app cache. Another possible point of failure in this case is the messaging app. To troubleshoot it, there are four things that you can try: clear the cache, delete conversation threads, clear the data, or use a different one. The first step is to clear the app’s cache. Here’s how to do it:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Cache button.
  6. Restart the device and check for the problem.

Delete old conversations. If you’re having trouble sending MMS to one contact only, it’s possible that the cause is a buggy conversation thread. Delete the old conversation and create a new one. If MMS sends successfully, this can be the solution you’re looking for.

Clear messaging app data. If nothing has worked so far, the next troubleshooting step involves resetting the messaging app to its default state. This step will erase all messages so be sure to back them up ahead of time. Once you’ve secured your messages, follow these steps to clear the data of the app:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Data button.
  6. Restart the device and check for the problem.

Try another app. Using another app can also be a good way to resolve this issue, especially if you suspect that it’s app related. There are many messaging apps that you can use for this troubleshooting in the Play Store. Make sure to use trusted ones only. Google’s own Android Messages is a good app to try first.

Clear cache partition. Android uses system cache to load apps and services quickly. This cache can sometimes get corrupted resulting to problems. To ensure that your S10 uses fresh cache, don’t forget to clear the cache partition. Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Factory reset. Should none of the suggestions above work, wipe the phone and reset it to its defaults. Don’t forget to back your personal data up first to avoid losing them. Once you’ve done that, follow these steps to factory reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Talk to your carrier. If wiping your phone won’t help or make any difference, that means that either the issue originates deeply in the software (programming issue), or there’s a network problem that we’re not aware of. Let your network operator figure out the cause for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Twitter pages.

How To Fix LG G7 ThinQ Bluetooth Keeps Disconnecting From Smartwatch

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #LG #G7ThinQ fix the issues that they are experiencing with their phone. This is a premium high end smartphone model released last year which is popular among consumers. It sports a 6.1 inch IPS LCD display while under the hood is a Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ Bluetooth keeps disconnecting from smartwatch issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG G7 ThinQ Bluetooth Keeps Disconnecting From Smartwatch

Problem: I have a LG7 ThinQ with service from T-Mobile and a Amazfit Bip smartwatch.  I have consistent connectivity issues. The watch disconnects with my home which is 1100 sqt ft.  This is certainly within the 100 meter distance suggested by LG. I’ve tried rebooting, reinstalling the Mi Fit app, pairing and unpairing the watch.  Stopping the Bluetooth and Bluetooth MIDI services and clearing the data. Now the Bip appears to connect, but doesn’t show on the Bluetooth screen. I cannot select the Bip as a trusted device to keep the phone unlocked and the Bluetooth MIDI service no longer appears active.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing you will need to do is to forget the Bluetooth connection of your phone and the smartwatch. You should also reset the Bluetooth connection of the smartwatch ( refer to its manual on how to do this).

  • Tap Settings.
  • Tap Bluetooth.
  • Tap the Options icon next to the device you want to unpair.
  • Tap Unpair.
  • The pairing has been removed.

Pair the phone and the smartwatch:

  • Go to the Home screen.
  • Scroll to the right.
  • Choose Settings.
  • Choose Bluetooth.
  • If this screen appears, choose an option, in this case CLOSE.
  • If this screen does not appear, go to the next step.
  • Turn on Bluetooth.
  • If one or more Bluetooth devices are available within the LG G7 ThinQ™‘s range, they will be listed.
  • Choose the device that you want the LG G7 ThinQ to connect to. If the device is not listed, make sure that Bluetooth has been turned on the other device and that it is within range of the phone.
  • If a Bluetooth pairing request screen appears, verify the code and choose PAIR.
  • The pairing has been completed.

In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Reset Network Settings

The first thing you will want to do in this case is to reset the network settings of the phone. This will reset the data connections of the phone back to its original out of the box condition. The following will apply when you perform this step.

  • Stored Wi-Fi networks will be deleted.
  • Stored tethered connections will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.
  • Preferred mobile network type will be set to best.

To perform this step

  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
  • A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

Once this is done pair your phone and the smartwatch then check if the issue still occurs.

Check if the issue occurs in Safe Mode

When the phone is started in Safe Mode only the pre-installed apps are allowed to run. This makes it easier to check if a downloaded app is causing the problem.

  • Make sure that the phone is powered off.
  • Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
  • Select Safe mode. Use the Volume buttons to highlight the option and the Power button to select.
  • The device starts up with ‘Safe mode’ displayed in the lower-left.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are instances when the phone’s cached data can get corrupted and when this happens certain issues can occur on the device. To eliminate this possibility you will have to wipe the cache partition of the phone.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera
  • Tap Delete > DELETE.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before performing this step as it will be deleted in the process.

Factory reset from the settings menu

  • From the Home screen go to Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset.
  • Tap Factory data reset.
  • If desired, tap the Erase SD card checkbox.
  • Tap RESET PHONE > Delete all > RESET

Factory reset using the hardware keys

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.

If the issue still persists even after a factory reset then you should try checking if the issue occurs when the phone connects to a different smartwatch to eliminate the possibility of the problem being caused by your smartwatch.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but  can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9 Mobile Data Not Working On Straight Talk

The #Samsung #Galaxy #S9 is one of the popular flagship models released last year. It has several outstanding features that has made it stand out among its competition. The phone is IP68 certified and is made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 5.8 inch Super AMOLED display while under the hood is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 mobile data not working on Straight Talk issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Mobile Data Not Working On Straight Talk

Problem: I recently purchased a Samsung Galaxy S9 FOR STRAIGHT TALK. I transferred my active phone number to the sim that came with the phone. Successful. But the catch is that my mobile data is not working. I can make and receive phone calls, text, and send and receive multimedia messages but absolutely no internet connection. I have tried changing apn, utilizing the straight talk apn changer (text apn to 611611) countless times. I have tried adding a new apn and it wont allow me to. I’ve also tried correcting the information on the current apn selection but it’ll only allow me to change the apn name, nothing else. Now, after calling straight talk support five times, I cant make phone calls, texts, or anything. And my service is definitely not expired. Please help me, I’m so at a loss. Thank you.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then you should download and install it first.

If your mobile data is not working you should first make sure that you have an active mobile data subscription and that your phone is getting a strong mobile data signal, preferably LTE.

You should also make sure that the correct APN setting is set on the device as this will allow the phone to connect to the mobile data network.

To access the phone APN:

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections > Mobile networks > Access Point Names.
  • If available, tap the Straight Talk APN
  • If not available, tap ADD.
  • Verify and update the following settings for the Data APN:

The Straight Talk APN settings are as follows:

  • APN Name: Straight Talk
  • APN: tfdata
  • Proxy:
  • Port:
  • Username:
  • Password:
  • Server:
  • MMSC: http://mms-tf.net
  • MMS Proxy: mms3.tracfone.com
  • MMS Port: 80
  • MCC: 310
  • MNC: 410
  • Authentication Type:
  • APN Type: default,mms,supl
  • APN Protocol: IPv4
  • APN Roaming Protocol:
  • Bearer:
  • MVNO Type:

If you are unable to create or set the APN of the device then proceed with the additional troubleshooting steps listed below.

Do a soft reset

The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after the reset you are still unable to set the APN of the phone correctly then this could be caused by restrictions on the phone operating system. You should consider flashing the phone with a different firmware or bring the device to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 9 No Voice On Google Maps Navigation When Connected To Bluetooth

The #Samsung #Galaxy #Note9 is a premium Android device released last year that’s popular among consumers to due the numerous features that it offers. This is the latest model in the Note series of devices and is the most powerful so far. It uses a 6.4 inch Super AMOLED display that works with touch input as well as with a stylus. Under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 no voice on Google Maps navigation when connected to Bluetooth issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 No Voice On Google Maps Navigation When Connected To Bluetooth

Problem: I have a Samsung Note 9 that’s paired with Android Auto.  There’s no voice coming through the car or phone speakers with Google Maps navigation.  I’ve tried many connections: Media Audio is turned off on my phone’s Bluetooth. In Google Maps settings: Play Voice over Bluetooth is turned on with Sound and Voice at the loudest option. The Play Test Sound voice is very audible.  I reinstalled Google map and Android Auto, cleared the cache and even rebooted my phone. Phone calls comes through very well, but no voice on the turn-by-turn Nav. With Waze navigation, no voice through the car’s speakers -only through the phone.  My phone has the latest system update. It’s running .Any suggestions will be most appreciated.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

What you will need to do first in this case is to make sure that you have setup the connection of the phone to the car for Google Maps navigation use.

  • Turn on Bluetooth on your phone.
  • Pair your phone or tablet to your car.
  • Set the source for your car’s audio system to Bluetooth.
  • Open the Google Maps app Menu Settings Navigation settings.
  • Next to “Play voice over Bluetooth,” turn the switch on.

You should make sure to get the latest voice direction on your phone.

  • Make sure you’re connected to the Internet. Voice directions will download faster if you have a strong Internet connection.
  • Use the Google Maps app as you normally would. Voice directions will be downloaded while you have the Maps app open.
  • When the voice directions are done downloading, you’ll hear directions instead of chimes when navigating to a place.

In case the issue persists then perform the additional troubleshooting steps listed below.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone once the reset has completed. Try to check first if the issue still occurs.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix Galaxy S10 “Moisture detected” error [troubleshooting guide]

This troubleshooting article talks about fixing “Moisture detected” error on Galaxy S10. As a water-resistant device, the Galaxy S10 should be safe from occasional splashes and tiny amount of moisture. If wet, all a user needs to do is to wipe the device and use it as normal. However, there had been cases wherein “Moisture detected” error pops up even though the phone has been dried. “Moisture detected” error prevents charging via USB port so it can present a problem when it comes to topping up the battery. Learn how to deal with this error below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 “Moisture detected” error

Knowing what is the cause of “Moisture detected” error is the key to solving it. There are a number of factors that you can check to do that. Below are the concrete troubleshooting steps that you can try.

Has your Galaxy S10 taken a dip? By design, “Moisture detected” error is supposed to show when the phone’s charging port is wet. So, if you recently used the phone in wet or humid environment, the error is just a normal reaction from the device. What you need to do in this case is to allow the phone to dry. Once the charging port is clear of water or moisture, the error should also go away. Based on experience, a Galaxy device will give you ample warning to remind you of a wet charging port. If you try to connect a charging cable to a wet port, there will be an alarm telling you to disconnect. This sound alarm will only stop once the system detects that you’ve disconnected the charging port. Dry the phone by gently shaking it. This is normally enough to get rid of water or moisture in the port.

In normal temperature, water will usually evaporate on its own within two hours. Let your Galaxy S10 rest near a source of gentle heat such as the back of a TV or computer. If you exposed the device to other liquid other than fresh water, rinse the phone with fresh water thoroughly to remove it. Then, dry the device with clean, soft cloth.

Dry your phone. If Moisture detected” error remains at this time, it’s possible that you failed to properly get rid of moisture in the charging port. The natural process of evaporation may not be enough to clear the remaining moisture so you’ll need to further dry the phone. There are two home remedies for this depending on the availability of material for you.

A common way to dry wet electronics is by using uncooked rice. After wiping the device dry, put it inside a container and cover it with rice. Make sure that uncooked rice covers the device fully to “bury” in the container. Then, leave it at that state for at least 40 hours or longer. This should be enough time to allow rice to absorb moisture from the port. Make sure to seal the container throughout this process.

Alternatively, you can use several packs of silica gel instead of rice. You can get silica gel from your local crafts store. This is a more effective way to get rid of moisture from your phone. Again, make sure to seal the container before leaving the device in there for at least 48 hours.

If money is not an issue and you need to dry the phone fast, you can allow a professional do the drying for you. Visit an electronics shop or repair shop that offers drying service. There’s a set of professional tools that technicians use to dry electronic parts faster. Talk to your local repair shop for details.

Charge your phone while it’s off. If you think that your phone is running out of power soon and you badly need it, try to charge it while it’s off. Again, you want to make sure that your phone’s charging port is dry to avoid damaging the system. Should the error remain, proceed to the next steps to fix possible app or software problems.

Safe mode. If “Moisture detected” error started going off after adding an app, that app is most probably the one to blame. Remove the app from the system and see what happens.

If you have no idea which of your apps is causing the trouble, you can restart the phone to safe mode. In this mode, all third party apps are blocked and only preinstalled ones will be allowed to run. If your S10 charges on safe mode and no error shows, you can bet there’s a bad app to blame. It may be poor app coding or it’s a malware.

To restart your phone to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Once on safe mode, try to charge the phone for at least 30 minutes and see what happens.

If your S10 charges fine, a bad app is a likely reason for it. To know which of your apps is causing the problem, follow the steps below:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Factory reset. Wiping your device and reverting its settings to defaults may be drastic but it can be effective. In older Galaxy S phones (S7, S8, S9), some cases of moisture detected error requires a factory reset as the main cause was software glitch. If none of the suggested solutions has helped so far, don’t hesitate to factory reset your phone.

There are two methods to factory reset your device. Here’s each of them:

How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button, the Power button and the Bixby button at the same time.
  5. When you feel the device vibrate, release ONLY the Power button.
  6. A screen menu will now appear. When you see this, release the remaining buttons.
  7. Use the Volume Down button until you are highlighting ‘Delete all user data.’ Press the Power button to select.
  8. Press the Power button again to select the Yes – delete all user data option.
  9. Press the Power button to highlight, then select the Reboot option

Use wireless charging. The wireless charging capability of your device is not affected by a fault in the charging port. So, if nothing has worked so far, consider charging your device wirelessly. If you want to permanently fix the problem though, you should have the phone checked by Samsung so the port can be examined closely.

Clear data of USB Settings service. In some cases of moisture detected warning errors, the cause is not exactly a serious hardware issue but rather a USB port settings glitch. There had been rare cases of this problem in the past but factory reset did help. However, in case you want to check further, you can go ahead and the data of USB Settings app to see if it helps. Here’s what you can do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and touch USB Settings.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Black Screen of Death on Galaxy S10 [troubleshooting guide]

Black Screen of Death or simply known as black screen issue is one of the most common troubles of a lot of smartphone users. In today’s troubleshooting post, we show you how to deal with this problem on Galaxy S10.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Black Screen of Death on Galaxy S10

There are a number of possible reasons why a Galaxy S screen turns black and remain that way. The most common cause though is physical malfunction following an accidental drop or liquid exposure. If none of these things happen on your own S10, it’s possible that the problem may have a software background. Learn how to fix it by following our suggestions below.

Confirm device is turning on. Many users confuse black screen issue with No Power issue. The former means that the device’s screen has gone dark but otherwise phone is still functional and  continue to boot up. The latter is indicated by total loss of signs that the device is turning on. No Power is indicated by the absence of other indicators like the capability to vibrate, make sound notifications, or show LED lights. If you are positive that your phone has a black screen issue, then go ahead with the rest of the troubleshooting steps below. If you think you have a No Power problem, visit this page for solutions.

Forced reboot. On many instances with other Galaxy S devices, black screen issue is due to an unresponsive system only. This means that the device has frozen after encountering a bug that it was unable to resolve by itself. In most cases though, the problem can be fixed by simply rebooting the phone. If you are unable to restart your S10 using the usual method of pressing the Power key, consider a forced reboot. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Allow battery to drain to restart. If you are unable to reboot the device at all, you may need to allow the battery to become empty. It’s usually not recommended to let your phone drain the battery fully but your case can be an exemption. Just make sure not to leave it uncharged for long to prevent the battery from fully depleting its reserve energy. When your device shows that its battery is at 0%, that’s really not the case. Its battery is designed to retain tiny amount of power to keep its circuits alive until the next charge. However, if you don’t charge the battery soon and this small amount of power in the battery gets fully depleted, it can kill the battery for good. What you want to do in this case is to charge the phone within hour after it shuts down by itself.

Boot to Safe Mode. If the screen is still dead after charging the device, the next good thing to do is see if it works on safe mode. If it does, that means that a third party app is causing the problem. Sometimes, a poorly coded app may interfere with Android or with other apps.

To boot the device to Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Run device to alternate boot modes (Recovery or Odin). If nothing works after attempting a forced reboot, the other troubleshooting step to do is to restart the device to either Recovery Mode or Odin Mode or both. If the screen works in any of these software environments, there must be a problem with Android operating system.

How to boot a Galaxy S10 to Recovery Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

How to boot a Galaxy S10 to Download Mode

  1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
  3. You’ll know if you’re on Download Mode when you see a screen that says “Downloading….”
  4. Remember, if the screen works in any of these modes, that’s a clear sign that you have an Android OS issue. Be sure to factory reset the device in Recovery Mode to fix it.

Master reset. If your phone screen works on Recovery Mode, that means that there may be an unknown Android error causing the issue. To fix the problem, you need to master reset the device. Unfortunately, you will be unable to back your personal data up at this point since the screen won’t work on normal mode in the first place.

To master reset your Galaxy S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Get help from Samsung. If the screen is still non-functional at this time, the reason for it probably beyond your ability to address. It can be a complete screen assembly failure or a coding glitch. We recommend that you bring your device to your local Samsung Service Center so they can check it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to remove ad pop-ups and malware on Galaxy S10

Your Galaxy S10 is a mini complex computer and can be a target for ads and other forms of malware. If you’re wondering how to secure it from threats, or if you want to know how to get rid of present pop-ups, read on.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to deal with browser pop-ups

If you’re getting pop-ups or if ads keeps showing up uncontrollably when opening a web browser like Google Chrome for Android, it’s possible that said browser is hijacked. This is a pretty common occurrence in PCs but it’s not that prevalent in Android at this time. However, if you keep getting notifications from a certain website and you can’t seem to shake it off normally, you’ll need to do three things.

Identify bad third party app

With Android, malware are usually spread by installing apps. If your Galaxy device has been showing ad pop-ups out of nowhere, that can be a sign that a newly installed application is responsible. If you can still recall, uninstall the app and see if that will help. If you have no idea which of your apps it might be, identify it by using Safe Mode procedure.

Safe Mode is a separate software environment from Android used by technicians to troubleshoot bad applications. You can also use it to identify which of your apps is problematic. While your Galaxy S10 runs on Safe Mode, all third party apps will be unable to load. So, if pop-ups are absent on safe mode but returns after you restart your S10 to normal mode, that’s a confirmation that one of the apps is causing it. To fix the problem, you must use the process of elimination to identify and remove the bad app from the system.

To restart the phone to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the device has booted to safe mode, observe it for some time to see if pop-ups return. If they do, delete the latest app you installed. Then, return the phone to normal mode and check for pop-ups again. If the pop-ups are still there, do another round of deleting an app and returning to normal mode. Do this cycle until you’ve identified the bad application.

Prevent malware using Play Protect

Google offers a way to protect Android devices from malicious apps by scanning a device for threats. Make sure to use it as another alternative to finding malware in your device. Here’s how:

  1. Open your Android device’s Google Play Store app.
  2. Tap Menu icon.
  3. Tap Play Protect.
  4. Turn on Scan device for security threats.

Alternatively, you can also buy or download free antivirus apps to help deal with potential viruses. There are many good free antivirus apps from the Play Store. Make sure to use only the ones from reputable companies. When it comes to antivirus apps, having more than one is not a good idea. Only install one to avoid causing performance problems on your device.

NOTE: Some malware may disguise themselves as antivirus apps. Be sure not to fall for them. Do some research before you install an app you’re not sure of.

Turn off notifications from certain website

If you want to manage notifications from a website you regularly visit, follow these steps:

  1. Open the Chrome app.
  2. Go to a webpage.
  3. To the right of the address bar, tap More icon (three dots)
  4. Then, tap Info or Information.
  5. Tap Site settings.
  6. Under “Permissions,” tap Notifications.
  7. If you don’t see “Permissions” or “Notifications,” the site doesn’t have notifications turned on.
  8. Turn the setting off.

How to stop pop-ups on Galaxy S10 in general

Most of the time, ad pop-ups are forced to be displayed by bad apps anytime. This form of malware infection is more annoying and can render the device unusable. We’ve seen this form of pop-ups becoming more common nowadays. If pop-ups on your Galaxy S10 are not limited to web browser you’re using, these are the troubleshooting steps to try.

Wipe your device (factory reset)

If your phone has become frozen, unresponsive, or just plain unusable due to never ending pop-ups, the first thing that you want to do is wipe it. Factory reset will erase all non-system critical addition including potentially bad apps, viruses, malware, and codes that forces pop-ups. Make sure to create a backup of your personal data before doing this solution. Also, be sure to remove the Google account from your S9 to avoid problems that may be caused by Factory Reset Protection feature.

To factory reset your Galaxy S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Use antivirus app

Factory reset may be effective in cleaning up your phone but it can’t protect it all the time. If you’re not careful, you will be reintroducing the source of the virus (app) again. To lessen the chances of that from happening, you want to make sure that you do these two things right after setting up the device:

  • Enable Play Protect on the Play Store
  • Install antivirus app

The first one (Play Protect) is mentioned above so we recommend that you follow the steps to turn it on.

Installing antivirus app should follow after factory reset. This is to add more protection to the system before you install the rest of your apps. The goal is apparently to put your device in the middle between antivirus and potential threats. There are a lot of good free antivirus apps to use from the Play Store. We suggest that you use one of them for a start. If you find a favorite later on, that’s the time that you want to probably invest in getting a premium version. For basic protection though, you can use the free version.

When selecting an antivirus app, it’s important to choose a reputable one. There are many viruses and malware that disguise themselves like legit antivirus apps. Make sure to read reviews from other users and use only the one from known developers.

Adding one antivirus will help protect the system from known bad apps during installation but is adding more better? NO! Having more than one antivirus app on your system is not a good idea. It can cause severe performance issue and other problems. Pick one and stick with it. Or, simply uninstall the first one before replacing it.

Only install good apps

When it comes to protecting your device from security threats, a big part of it falls on your shoulders as a user. Antivirus and other forms of automated protection can only help so much. Bad guys regularly find a way to circumvent antivirus and Google Play Store protection. There’s a constant cat-and-mouse battle between them and hackers so you should not leave the integrity of your data to apps all the time. If annoying pop-ups return after a factory reset (keep in mind that legit and safe apps may use pop-ups to make money too), that’s probably because you’re not doing a good job in filtering your apps. If you are not sure whether an app or game is safe to install, do due diligence to know more about it. Use Google to find reviews about it, or you can check the reviews that other users have posted in the app’s installation page in the Play Store. If there are a lot of negative reviews and mentions of a virus or pop-ups associated with the said app, it’s probably a good idea to stay away from it.

We suggest that you also consider the publisher or developer of the app you install. Not all developers have good intentions in mind. If you think that a good looking app comes from an unknown, least known, or suspect developer, don’t install it. Again, do some research and see if the product they’re offering is safe. If you need a particular feature and you’re dying to have it on your phone, try to see if you can get it from another app.

Hopefully, all the above suggestions will help you secure your phone from threats. Be sure to contact us if you need more help in the future.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S10 not charging issue [troubleshooting guide]

One of the common problems for Samsung Galaxy devices is a charging problem. Today’s post will show you how to fix a Galaxy S10 that stopped charging. Find out the list of troubleshooting steps to try to identify the reason of your problem.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix Galaxy S10 not charging issue

There is no direct way to know what is causing a charging problem. To identify the cause, you must do a number of troubleshooting steps to narrow down the factors. Learn what to do by following the steps below.

Forced reboot. Before doing any device troubleshooting, it’s always a good idea to start with a system refresh. A lot of minor bugs are fixed by simply restarting a device. In your case, we recommend that you go beyond the usual restart and do a forced reboot. This simulates the effects of disconnecting the battery from the device. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Note: Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Also, allow up to 90 seconds for the reset to complete.

Confirm charging accessories are working. If restarting your device did not help, the next good thing to do is to check the charging cable and adapter. One of the common reasons for a lot of charging problems is using bad charging accessories. Make sure that you check yours to help you save time and effort. To do that, you can try to use another set. If you have a family member with the same device, try to use his or her charging cable and adapter and see if that will jumpstart charging. If you can’t readily find a charging cable or adapter, visit your local Samsung store to try their own accessories.

Check charging port. If you’ve confirmed that there’s no issue coming from your charging accessories, the next step would be to ensure that the charging port is not blocked. Sometimes, dirt or lint may get inside the port and prevent the cable from connecting properly. To check the port, you can use a magnifying tool. If there’s obvious sign of dirt or lint inside, use a can of compressed air to clear it out.

Charge on Safe Mode. At times, a bad app may interfere with Android and prevent charging. To check, run your phone on safe mode and see how it charges. While on safe mode, no third party apps or services will be allowed to run. So, if one of the third party apps is responsible for the issue, your S9 should charge normally on safe mode.

To boot your device to safe mode:

  1. With your S10 off, press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

To know which app is causing a problem, follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 still refuses to power back on, repeat steps 1-4.

Moisture detected error. If you recently exposed your Galaxy S10 to water, it’s possible that there may be moisture inside. This can prevent the device from charging. Normally, your device should show a “Moisture detected” warning in such situation. Not getting one though does not mean the charging port is 100% free of moisture. If you suspect that the charging port may be wet, consider drying the phone.

An easy way to do home drying is by using uncooked rice or packs of silica gel (the thing that comes with your shoe box). If using rice, make sure cover your device with fully with it. Then, seal the container and leave the phone there for at least 48 hours.

A more effective way to home dry your device is to use silica gel packs instead of rice. It absorbs moisture faster than rice so you can cut the drying time for about half the time. So, instead of leaving the device inside a sealed container for 2 days, 24 hours will do.  You can get silica gel packs from your local crafts store.

Factory reset. If you take care of your device and it was not dropped or physically impacted, the reason for your charging problem might be software-related. This means that you might be able to fix the problem at your level by wiping the software and returning its settings to their defaults via factory reset. This procedure will delete your data so be sure to back them up ahead of time. You can use Samsung Smart Switch to back your personal data up.

Once you’ve taken care of your files, follow the steps below to factory reset your phone:

  1. Create a backup of your personal data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Repair. If the issue remains after a factory reset, the cause must be beyond your ability to fix. It can be a bad battery or something within the hardware. In this case, you want to contact Samsung so they can run hardware diagnostics. If the problem is not fixable, or not economical for them, they may offer a unit replacement. Talk to your local Samsung representative so you know what your repair options are. In some regions, Samsung Service Center may offer to send a replacement phone right away before sending your defective device to them.

Use wireless charger. If your Galaxy S10 still charges wirelessly, then you can use this functionality to delay your repair option. Keep in mind though that even fast wireless charging is slower compared to cable charging. If that’s okay with you, then you can do this setup for as long as you can. However, we recommend that you have the device repaired as soon as possible to fix the issue permanently.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Samsung Galaxy S9+ Call Cannot Be Heard

The #Samsung #Galaxy #S9+ is one of the two flagship Android smartphone models released by the South Korean company last year. This phone is best known for having a large 6.2 inch Super AMOLED display which is great to use for viewing various multimedia content. It uses a dual 12MP rear camera that takes excellent quality photos and videos while under the hood is a Snapdragon 845 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ call cannot be heard issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Call Cannot Be Heard

Problem: I only have one issue and that is with my phone calls. Every time someone calls me, I can answer the call but they can’t hear me. When I first got the S9+ it worked perfectly with calls but within the last week or so, I have had to put all my calls on speaker and shout and yet my voice was still a but quiet. But now, they can’t even hear me. So I don’t know if this is a volume problem or if there is something else wrong with my phone.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing you will need to do in this case is to check if this is a network related problem.

  • Try going to a different location where you get a maximum signal reception then check if the problem still occurs.
  • Contact your service provider to check the network stability or if there have been any network interruptions in your area.

In case the issue is not network related then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Start the phone in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Check if the issue still occurs.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the issue persists after performing  the troubleshooting steps listed above then this is most likely caused by a faulty hardware component. The best thing to do right now is to have the phone repaired at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy J3 Cannot Send Text Messages To Premium Numbers

The #Samsung #Galaxy #J3 is a budget friendly device that offers a solid set of features to consumers who want an easy to use smartphone. The latest version of this model uses a 5 inch IPS LCD display and a quad core processor combined with 2GB of RAM. It has a good build quality that even has a removable battery. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 cannot send text messages to premium numbers issue.

If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J3 Cannot Send Text Messages To Premium Numbers

Problem: Can a text recipient be the cause of  the “failed” red ! ” when I reply to an “opt in / opt out” text? My Samsung Galaxy J3 Luna returns a “failed” red exclamation when I appropriately respond to incoming texts from Macy’s (they use three different numbers 31292, 62297, 38109). These are the “opt in or opt out” messages to which we reply Y, STOP, etc.  I also have experienced difficulty with Walmart Pharmacy filing when I reply to theirs, but other entities I can reply with success, like my dentist office for example. I can send and receive “regular” typing texts other than these opt in/opt out texts. I did call Macy’s twice, they actually have a Technical Support line but I believe it is more for online services than cellular.  Anyway the first time they had me make certain I was not blocking notifications from my online account settings. Then I tried again, still failed so I called back. That guy was more clueless than me, which is mortifying. I just reset all my notifications online to disable everything then allowed for texts. Boom 3 messages came in: opt-ins for order alerts, specials and account specific texts. The first 2 replies failed, I came to your FABULOUS web pages. I did a reboot by restarting and then the 3rd reply failed. I really do not want to do a complete start over just to see if I can respond to Macy’s but it seems like it may not be my phone. Can it be that THEY are the problem not me and are just loathe to admit that? Walmart pharmacy said a lot of customers had issues with their texts.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

To be able to send a text message to premium numbers you should make sure that this is allowed by your phone.

  • From the Home screen go to Apps – Settings – Apps
  • Tap App Manager
  • Tap on the Menu icon ( on the upper right side with three dots).
  • Tap Special access.
  • Tap Use Premium text message services.
  • Tap the app then select the Always allow option.

Once this is done try sending a premium text message. In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

The first thing you should do in this case is a soft reset. This is usually done when the phone is unresponsive or when it suffers from a minor software glitch as its software will be refreshed.

  • Press and hold the Power and Volume down key for up to 15 seconds.
  • Wait as the device restarts.

In case your phone model has a removable battery then  just remove the battery then press and hold the power button for at least a minute. Reinsert the battery then turn on the phone.

Try to check if the issue still occurs

Clear the cache and data of the text messaging app

Sometimes, corrupt temporary data stored in the messaging app can cause this problem. To eliminate this bad data you should follow the steps listed below.

  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • Tap Applications.
  • Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  • Tap Storage.
  • Tap Clear data and then tap OK.
  • Tap Clear cache

Check if the issue still occurs.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the temporary data of the phone software can get corrupted which can result to issues occurring on the device. The best thing to do in this scenario is to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up and Home keys.
  • Press and hold the Power key until the device vibrates, then release it. Keep pressing the Volume Up and Home keys the entire time.
  • When you see the Android Recovery screen, release the Volume Up and Home keys.
  • Use the Volume keys to scroll down to Wipe cache partition, then use the Power key to select it.
  • Use the Volume keys to scroll down to Yes, then use the Power key to select it.
  • Use the Volume keys to scroll down to Reboot system now, then use the Power key to select it.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition and will usually fix the problem in case is is caused by a software glitch.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

 

How To Fix Samsung Galaxy Note 9 Fast Battery Drain After Software Update

The #Samsung #Galaxy #Note9 is a premium Android smartphone released last year that’s popular among consumers. It is a solidly built device that’s made of an Aluminum frame with Corning Gorilla glass on both the front and back. It uses a 6.4 inch Super AMOLED  display while under the hood is a Snapdragon 845 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 fast battery drain after software update issue.

If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy Note 9 Fast Battery Drain After Software Update

Problem: Hello. I hope you can help me. I have a Samsung Galaxy Note 9. Some time ago I accidentally upgraded the os  , for a while I ignored the software update it asked for after that. However, I started experiencing rapid battery drain. I did some research and did the software update. It completed and said it was successful. But I kept getting that it needed the software update again. I did this 2 more times and still got the software update. i ignored it for a while, but then started getting com.android.phone has stopped or facebook has stopped, randomly. Over the past couple days the phone is now either randomly rebooting on its own, or shutting off on its own with the battery still reading a good amount (anywhere from 76 to 93%). So this morning I did the software update again, it was successful. But the phone is still draining at a fast rate and either rebooting (when rebooted it will tell me the battery is critically low) or just plain shutting off. I cleared the cache partition and was in the process of updating all apps as you suggested in one of your posts when it just shut off again (the back of the phone was running hot?). As it is right now. I can get a bit of reading done once I turn off wifi setting, but I certainly cannot play games or leave the phone on to be used as a phone because of this. If I restart the phone and discharge the static excess I can get as much as 25% more on the battery. There are no issues charging as I bought a new usb cord and I have a wall charger on order, but I believe my problems are beyond just battery replacement. I’m afraid to do a full factory reset, and read somewhere that that did not help other users, so I’m just totally lost. I know nothing of flashing roms or rooting phones. Any other advice you can give?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. You should also make sure that the installed apps in your phone are the latest version. You can check if your apps have updates available by going to the My Apps section of the Google Play Store.

Since this problem occurred right after a software update then it is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps that you need to perform to fix the problem. Make sure to remove the microSD card of the phone before proceeding.

Do a soft reset

A soft reset is usually performed to refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.

  • Press and hold the volume down button and don’t release it.
  • Now press and hold the Power key while holding down the volume down button.
  • Keep both keys held down together for 10 seconds or more.

Once the phone boots up check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone once the reset has completed. Try to check first if the issue still occurs. In case it does then you will need to have the phone checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.