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How to fix your Samsung Galaxy A7 (2017) that keeps showing “Unfortunately, Settings has stopped” error [Troubleshooting Guide]

We have received some reports from our readers wherein according to them their Samsung Galaxy A7 started to slow down for some reason and then an error “Unfortunately, Settings has stopped” showed up afterwards. Basically, the error message is notifying you that an app crashed and can no longer continue working but most of the time rebooting your phone will fix it since it’s possibly just a glitch in the app itself or the firmware.

In this post, however, will walk our readers through troubleshooting their phones with this error since some said a mere reboot didn’t fix the problem. We will try to determine what caused this error and what needs to be done to get rid of it and bring your phone back to the way it was. If you own this phone and are currently bugged by a similar problem, then continue reading below as we may be able to help you fix it.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot Galaxy A7 with “Settings has stopped” error

The “Settings has stopped” error is basically just like any other app-related errors but makes it more complicated is the fact that it handles all your settings and preferences. So, if this error shows up and depending on which services or feature is affected, your phone may not work the way you want it to be plus it may also become really, really slow as Settings is deeply integrated into the firmware. Now, before we go to our troubleshooting steps, here’s one of the messages we received from our readers:

Problem: Hi guys. I am hoping you could help me with the problem in my phone. I have the Galaxy A7 and it started to show the error message “Unfortunately, Settings has stopped” but prior to this, I noticed by phone to have slowed down considerably. When it shows, I only have two options either to tap on OK or REPORT but neither of them actually fixes the problem. Can you help? Thanks.

Troubleshooting: Well, based on our experience, this kind of error is a bit more complicated than when the app that’s mentioned in the message is a third-party app. Settings is a built-in app that stores all your settings and preferences. The problem might be a sign of a serious firmware issue and that’s the reason why we need to troubleshoot. That said, here’s what you should do:

Step 1: Reboot your phone in Safe mode

We need to try to isolate the problem immediately to know if your third-party apps have something to do with this error. Try to run your phone up in Safe mode to temporarily disable all third-party apps and once the phone is in that state, try to open Settings. If the error doesn’t show up, then there’s a third-party app that’s causing the problem. You need to find that app and then uninstall it but if the error still show sup, then you have to move to the next step.

Here’s how you run your Galaxy A7 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the error doesn’t show up, try to reset the Settings app itself before you reset the apps you suspect are causing the problem. You only have to clear the data of the Settings app while you need to clear both the cache and data of the suspected apps.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Settings.
  6. Tap Storage.
  7. Tap Clear cache (for third-party apps).
  8. Tap Clear data and then tap OK.

If, however, the error still shows up even in this mode, then you have to move on to the next step.

Step 2: Restart your phone up in Recovery Mode and then wipe the cache partition

We have to rule out the possibility that this error is due to some system caches that got corrupted. You have to delete those files so that the system will replace them and you can do so by starting your device in recovery mode and wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After this procedure and your phone is still showing the same error, then it’s time to reset it.

Step 3: Backup your files and reset your phone

A reset may effectively fix this problem and get rid of the error but all your files and data will be deleted during the process. Therefore, make sure to make a backup of your important files and data if possible so that you won’t lose them. After which, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone.

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