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Fix Samsung Galaxy S7 that shows “Unfortunately, the process com.android.phone has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, the process com.android.phone has stopped” on your #Samsung Galaxy S7 (#GalaxyS7) is just one of the most common errors we’ve encountered before. It happens to all Android device and we’ve already received a lot of messages before that are basically talking about the same error message.

In fact, there are three errors I addressed below. They show the same error message but are triggered differently. Yes, the troubleshooting procedures may be the same but you have to make adjustments to make your troubleshooting even more effective. Read on to understand this error, how it occurs and what triggers it. Above all, learn how to troubleshoot your phone that may show up this error in the future.

If you have other concerns with your device, however, make sure you drop by our S7 troubleshooting page for we have already addressed hundreds of problems sent by our readers. We may have already answered your problem before so take time to browse the page and find similar issues. If you need further assistance, however, you can always contact us by filling up our Android issues questionnaire.

Galaxy S7 pops up an error “Unfortunately, the process com.android.phone has stopped” when making calls

Problem: I mainly use my phone for calls because my boss would call me anytime of the day. My mobile phone should be ready anytime for calls because I dial out a lot of numbers everyday to relay messages from my boss to my colleagues. However, recently I noticed that my phone could no longer dial out a number because whenever I call a number, the error message “Unfortunately, the process com.android.phone has stopped” would show up and when I hit OK the keypad disappears from the screen and when I do it again, the same thing happens. My job basically depends on this phone and if I can’t use it, then it’s just another expensive paperweight on my table and my job would surely be gone if that happens. So, I badly need your help guys, please.

Troubleshooting: The error message is basically notifying the user that one of the processes called com.android.phone crashed and is no longer working. It’s not an app but just one of the processes that the Phone or dialer app is using. It’s also one of the core processes the app is using so when it crashes, the app will surely be affected and in this case, it also crashes.

When this happens to you, this is what you gonna do:

Step 1: Reboot your phone and see if the error still shows up

We’ve seen a lot of problems like this since we started giving support to our readers in 2012. More often, app crashes are caused by minor firmware problems or by other apps that also crashed but didn’t pop up error messages.

It is imperative that you reboot your phone first before engaging into more complex troubleshooting procedures because minor glitches can often be fixed by it. So, if this error message showed up for the first time, a reboot is necessary to see if the problem still happens after that. If so, then you have to move on to the next troubleshooting step.

Step 2: Boot up your phone in safe mode and try to see if the error still pops up

There’s a possibility that the error message is caused by a third-party app that also crashed especially ones that offer texts and calls services. You need to rule out this possibility first so that you can move on to the next and to do that, restart your device in safe mode:

  1. Press and hold the Power button.
  2. When Samsung Galaxy Logo appears on the screen, release the Power button and immediately hold the Volume Down key.
  3. Continue to hold the Volume Down key until the device finishes its rebooting.
  4. Now, if “Safe Mode” appears on the bottom left corner of the screen then, you can release the Volume Down key.

Once the phone has successfully entered this mode, try to open the phone app or dial out a number to see if the error still shows up. If it doesn’t, then you have to look for the third-party app that’s causing this problem and uninstall it. Begin your search from your recent installations and apps that have something to do with calls and texts. You can do it while in safe mode or you can try it while the phone is in its normal mode to immediately know if there’s an improvement.

However, if the problem persists even in safe mode, then it’s time we proceeded to troubleshooting the app itself and the firmware.

Step 3: Clear cache and data of the service and the app the uses it

The name of the service is com.android.phone; you can neither uninstall nor disable it but you can definitely reset it by clearing its cache and data. Here’s how you do it:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap com.android.phone.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After doing this, try to dial out a number and if the error still shows up, clear the cache and data of the Phone or Dialer app.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Dialer.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

Doing these things may potentially fix the issue but if it persists, then it’s time you went after the firmware.

Step 4: Wipe the cache partition

One thing you should know about your Galaxy S7 is that the system creates small temporary files it can use so that services and apps may run smoothly–these are called caches. There are times when caches get corrupted and when it happens and the system continues to use them, issues like this may occur. Since we cannot delete caches one by one, we need to wipe off the entire directory where they’re saved. Here’s how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Don’t worry, this procedure won’t delete any of your data or files and that they will be replaced when the phone boots up.

Step 5: Master reset your device

If the previous steps failed to fix the problem, then you have no other choice but to reset your phone. However, before doing so, make sure you backup your data and files as they’ll be deleted especially ones that are saved in your phone’s internal storage. Here’s how you effectively reset your Galaxy S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

For this issue alone, these steps are enough to fix it.

“Unfortunately, the process com.android.phone has stopped” pops up when user send text messages

Problem: I continue to get the “Unfortunately, the process com.android.phone has stopped”  even though I’ve done the cache-clearing and other things you’ve suggested. I get this message when I’m trying to send out text messages, either on the SMS text app or on messenger.

Troubleshooting: Apparently, for this one, the trigger is the text messaging app or the Facebook’s messenger app. It’s not really clear why this is happening but let’s try to look a little closer.

Both the messaging and the messenger apps use the Contacts app when the user tries to send messages to a person that’s listed in the contacts list. The Contacts app is also being used by the Phone app. Needless to say, all these apps may be using the process com.android.phone. Now that you know how these apps are connected to each other, here’s what you need to do:

Step 1: Clear the cache and data of the com.android.phone process

It might be just a minor problem with the process and might be fixed by simply resetting it. So, try to follow the steps below to reset the process:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap com.android.phone.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

Should the problem persists after doing the steps above, then that’s the time you try to isolate the problem. With that said, the next steps should be:

  1. Boot your phone in safe mode and try using the apps that trigger the error – this will rule out the possibility that one of your downloaded apps is causing the problem.
  2. Delete the system cache and use the trigger apps – you are trying to troubleshoot the firmware once you use this procedure. System caches may have been corrupted and affected the messaging app, the messenger and the process in question.
  3. Reset your device – this is always your last resort. The reason why it always comes last is because it’s a hassle to backup all your files and data just to reset the device especially if you have a bunch of them. Nevertheless, it’s an effective way to fix app-related issues like this.

Galaxy S7 shows “Unfortunately, the process com.android.phone has stopped” error randomly

Problem: I have a weird problem. My phone, S7, randomly pops up the error message “Unfortunately, the process com.android.phone has stopped” regardless of what I’m doing. The first time it showed up was when I was texting a friend. Then it showed up again when I tried to call someone. Now, it shows up whenever it wants even during the times when the phone is not used. I understand the error is talking about the phone app but how come it shows up even if I’m not using it? Can you please tell me what to do to fix this? Thanks a lot!

Troubleshooting: It’s basically the same error message and probably the same problem but the thing is the error may show up even without a trigger not like in the second problem wherein the messaging or messenger app has to be used in order for the error to show up. So, in this case, here’s what you need to do:

  1. Restart your Galaxy S7 in safe mode and wait for the error to pop up – you said the error would just show up even if the phone is not used or just lying on the table. So, just try to boot up your device in safe mode to know if the error shows up on its own and if so, then you might be facing a firmware issue, otherwise, you just have to find the third-party apps that cause the problem.
  2. Backup data and reset your phone – do this if the error still shows up in safe mode even if the device is not being used. It may fix the firmware issue for good but if not, try to see if there’s an available update for your phone’s firmware. If you just updated your phone, then you need a technician to fix the problem as the firmware may need to be reinstalled.

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