In this post, I will guide you on how to perform on your Samsung Galaxy S6 Edge+ (#Samsung #GalaxyS6EdgePlus) the most basic troubleshooting procedures that may come in handy in case you’ll encounter issues in the future.
After reading this post, you will learn how to force your phone to reboot without removing the battery, disable all third-party apps all at once, wipe the directory where all caches are stored off, reset your phone via Settings and by using the hardware keys.
- How to Force Reboot Galaxy S6 Edge+
- Boot Galaxy S6 Edge+ in Safe Mode
- Wipe Cache Partition on Galaxy S6 Edge+
- How to Factory Reset Galaxy S6 Edge+
- How to perform Master Reset on Galaxy S6 Edge+
Before we proceed, if you have problems with your phone, visit the troubleshooting page we setup for the Galaxy S6 Edge+ as it contains solutions to problems we already addressed. Try to find issues related to yours and follow our solutions. If they won’t work, then contact us by filling up this form.
It is imperative you now how to perform this very simple procedure because it is very helpful when your new phone freezes or becomes unresponsive for some reason. The new S6 Edge+ doesn’t have a removable battery so you couldn’t do the battery pull in order to turn off the phone forcibly. Since mobile devices are prone to hanging and freezing as proven time and time again, Samsung engineers added a new key combination that will simulate battery disconnect (equivalent to battery pull) to force the phone to reboot.
All you need to do is press and hold the Volume Down button and the Power key together for 20 to 30 seconds or until the device reboots. The simulated battery pull is hardware-integrated so it must function as long as you perform the key combination correctly.
This procedure will address problems like freezing due to app crashes, unresponsive touchscreen, system crashes that resulted in unresponsive or blank screen, and not charging due to system crash.
Another scenario you might encounter is when the phone becomes sluggish, very slow in executing commands, or keeps hanging due to third-party app crashes. This is where Safe Mode will come in handy as it will temporarily disable all third-party apps leaving pre-installed ones and core services running.
Once the phone has booted in safe mode, its performance will dramatically improve, app crashes will be gone and you can do whatever troubleshooting procedures you need to do to regain your phone’s top-notch performance. Here’s how you do the safe mode reboot…
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.
This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6 Edge+…
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
For serious firmware-related issues, the factory reset is often the ultimate fix. It’s because it will bring the phone back to its factory defaults deleting all files, data, settings, apps, personal information, accounts, etc. In short, if there are things you don’t want to lose during the process, you must back them up prior to performing the Factory reset.
- From the Home screen, tap the Apps icon.
- Find and tap the Settings icon.
- Under the ‘Personal’ section, find and tap Backup and reset.
- Tap Factory data reset.
- Touch Reset device to proceed with the reset.
- Depending on the security lock you used, enter the PIN or password.
- Tap Continue.
- Touch Delete all to confirm your action.
All data deleted after the reset cannot be retrieved.
Factory Reset and Master Reset offer the same results, although the latter is more thorough considering it doesn’t just delete everything but also reformat the data partition where most system files are saved. You can also use this procedure in case you cannot access Settings or if the phone cannot boot up successfully into Android GUI.
You will be required to boot in Recovery Mode just like wiping the cache partition as it is there you can find the option for the reset.
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Same as Factory Reset, all your data will be deleted as well as everything inside the phone’s internal storage.
This procedure will often fix crashing, freezing, lagging, stuck in boot loop, stuck during boot up, blank screen, system crashes, etc.
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