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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 24]

Welcome to the 24th part in our series of troubleshooting articled dedicated to the Samsung Galaxy Note 2. In this latest part we will be dealing with some of the latest emails our readers have sent us concerning their device. You will notice that some of the issues are somewhat similar to the previous issues we have tackled but we still feature them. This is because we aim to provide a personalized approach to our readers.

Note 2

If you own a Galaxy Note 2 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have regarding your device. This is a free service we are offering to our readers with no strings attached. What we do ask though is that when you do send us an email try to be as detailed as possible so that we can make an accurate assessment and the correct solution can be given.

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Note 2 Restarts When App Is Launched

Problem: Hello, I have to ask about the problem with my note 2 I am facing. After installing 3, 4 apps from play store I was checking them by opening them but meanwhile my phone restarted and it repeated when I again did ?So what is the solution of this issue? Also tell me if we want to install too many apps on note 2, can’t we? Or is there any limit? Looking forward from you in this regard.

Solution: From what I can see the problem lies in either the software of your phone or in the SD card if there is any. Regarding your question on the limit on the number of apps it is only limited by the amount of space that you have available. The more free space that you have the more apps you can install on your device.

To troubleshoot this particular issue I suggest taking out your SD card first if your phone has one. Once the SD card has been removed try to run some apps and see if your phone still restarts. If it does then the problem isn’t with the SD card. Proceed to the following steps below.

Make sure your phone has the latest software updates.

Refresh the memory of your device

  • Turn off phone
  • Take out the battery
  • Hold the power button for 3 minutes
  • Replace battery
  • Turn on phone

This procedure clears out data that is stored in your memory that is not needed but hasn’t been cleared. Try running some apps and check if your phone restarts. If it still does then proceed to the following step

Reboot device in Safe Mode

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Don’t worry if you can’t run some of your apps in Safe Mode. All third party apps downloaded from the Google Play Store are disabled in this mode which makes it easier to troubleshoot if a particular app is causing the issue. Try opening some apps and see if your phone still reboots. If it does not reboot then you will have to find out what third party app is causing this issue then uninstall it. If the issue still exists then proceed to the following step.

Factory Reset (Backup your data before performing this procedure)

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

Your phone should be working fine by now.

Note 2 Text Message Sending Issue

Problem: Hello i have a problem with my phone for some time now my text messages keep repeating it self what to do i don’t know because it never use to happen before , also when i sent out a text it’s telling me it wasn’t sent. Whenever i added a contract to my phone book it telling me that AT&T would sync my contacts when ever i have a mobile connections again and again Samsung told me it’s not there problem it’s a AT&T app that causing it so i contact them they told me it would cost $200.00 to remove it from my phone i don’t have that money. Please tell me what to do thank you

Solution: Does your text messaging issue happen in any particular area? I’m asking this since if it occurs in just one area like your home for example but the problem does not occur in your workplace then it might be a network related issue. The cell tower in your area might have a problem which you should verify first with your carrier. If however this issue occurs anywhere you go then this might not be a network related issue at all.

If you have access to another SIM then try placing it in your phone and send out a message. If there is no problem in sending out a message then the issue might be caused by your SIM card. Try asking for a replacement SIM from AT&T. If the problem still occurs then proceed to the next step below.

Clear cache and data of messaging app (Make sure to save any important messages first)

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Messaging application.
  • Tap Clear cache.
  • Tap Clear data

Try sending a text message and see if the problem still exists. In most cases it should be gone by now.

Regarding the AT&T app that constantly syncs your contact the only way to get rid of this app if you root your device and either uninstall the app or get a custom ROM for your phone. The instructions on how to root your particular device are available in some of the popular Android forums. There are also guide’s available on how to install a custom ROM for your device if you want to. All of this is free which is way better than the $200 AT&T is charging you to get rid of the app.

Note 2 Can’t Send Text Messages

Problem: Hello, I don’t remember seeing this mentioned in any of the 23 articles you have posted,  but I have experienced this issue multiple times and I am very frustrated with the only solution as wiping my entire device and starting over. The issue I am talking about is not being able to send text messages after having the ability for months. Just last week it started again.  All of my outgoing sms have a blue spinning circle and never go out.  There is no problem with me receiving sms. So please if you can advise I would appreciate it.

Solution: The first thing that you need to do is to check with your carrier if the outgoing text messaging feature of your SIM is still active. If it is still active then we can proceed with the troubleshooting process.

Try replacing your SIM. With another SIM inserted in your phone try sending out a message. If you can send out a message then the problem may be with your SIM. You should contact your carrier and request for a replacement SIM. If the issue still exists then proceed to the next step below.

Clear cache and data of messaging app (Make sure to save any important messages first)

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Messaging application.
  • Tap Clear cache.
  • Tap Clear data

Try sending out a message and see if you can. In most cases you the problem should be resolved by now, if not then proceed to the next step.

Factory Reset (Backup your data before performing this procedure)

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

A factory reset brings the phone back to its original state when you first turned it on. Your text messaging should work properly by now if the issue is caused by a software glitch. If the issue still exits then this might already be caused by a hardware problem. Your best option is to bring the phone to an authorized service center for checking.

Note 2 Randomly Turns Off

Problem: hi..my problem with this note 2 is that it automatically turns off when not in use. i try to unlock it through the home button but the screen remains blank and then i need to switch it on with the power button. also during the night my phone is on charge n next morning the screen is blank again, just a red light that keeps blinking again i have to switch it on.. sometimes I get a blue blinking light and I go to use the home button but the screen remains blank and again I have to switch it on with the power button. Look forward to your advice

Solution: This problem could be caused by either software or hardware issues. To troubleshoot, first make sure that your phone is running on the latest software update.

Next, take out the SD card of your phone if it has any. There are instances when an SD card gets corrupt it may cause the phone to turn off.

Once you have verified that your phone is running on the latest software update and that the SD card is removed try to observe your device if it still shuts down on its own. If it still does then follow the steps below.

Refresh the memory of your device

  • Turn off phone
  • Take out the battery
  • Hold the power button for 3 minutes
  • Replace battery
  • Turn on phone

This eliminates any issues dealing with unwanted data that may be residing in your phone memory. Check if your device still shuts down. If it still does then proceed to the next step below.

Factory Reset (Backup your data before performing this procedure)

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

If the problem is caused by a software issue then it will not occur again after the factory reset. If it still does then this may be caused by a faulty hardware component. Your best option is to bring your device to an authorized service center for checking.

Note 2 Touchscreen Unresponsive

Problem: Hi droid guy, m a regular reader of ur blog and have downloaded ur app too, i m facing a strange kind of issue.. From last couple of days my note 2 running on 4.4.2 has stopped recognizing finger’s touch while it operates normally and only via s-pen. I used my note2 at one night and the next morning it just failed to recognize fingers.. i factory reset d device but the issue was still there.. I talked to customer care and they have refreshed the software version and the screen become responsive for the fingers but again the next morning the issue was there.. Please help.. Also customer care have operated my device with the help of Samsung tutor app and had run d sensors and touch tests which was ok.. Now please help me and tell d possible solution please

Solution: When your device got the refreshed software version you mentioned that the screen operated normally but then the next day the problem returned. Did you install any apps in between this period? If so then this problem may be caused by an app or a group of apps that you have installed.

To troubleshoot this issue you need to start your phone in Safe Mode first.

Reboot device in Safe Mode

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Once in Safe Mode check if your screen is responsive. There’s a big chance that it will be. You will then have to find the third party app causing this issue and uninstall it.

Note 2 Bluetooth Range Dropped After 4.4.2 Update

Problem: Hello, As soon as I update my Note 2’s Android version to 4.4.2, bluetooth devices started to disconnect. This issue started to happen around 1 week before, just after I update my phone. I was expecting to solve it by myself but I couldn’t do it. Please help me. Bluetooth devices only work within 30-50 cm range right now. I can’t use them even if my Note2 is located in my bag. I used to play music by using BackBeat Go2 while my phone is located next room before this update. It seems like Bluetooth is working but signal power is extremely low. If I ever put my hand around BackBeat Go2, BT disconnects now. I have been using my Note II with “Gear2” and “BackBeat Go 2” accessories without any issue prior to 4.4.2 update.

Solution: Whenever problems appear on your phone after a major update it is always a good idea to do a factory reset. This deletes any data of the old software version that was not deleted but is still in your device. This data conflicts with the new software version and may cause unwanted issues.

Factory Reset (Backup your data before performing this procedure)

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

Note 2 Won’t Charge But Detected By PC

Problem: My Note 2 has had this problem for a while now. It will connect to my PC via usb cable but it won’t charge via usb. When I plug it in it says charging paused, temperature too low. When I check the battery temp it says 0 degrees. I have tried multiple batteries and different chargers but still nothing. Is there a part I could replace? Any help would be great.

Solution: Try using a different USB cord as the cord you are using may have a problem. You may also want to try charging your phone using a different PC to eliminate any PC related problems.

Note 2 Downgrade From 4.4.2 Back To 4.1.2

Problem: Hello! I have a Note 2 GT-N7100 running on Android 4.4.2. Unfortunately, I’m faced with lots of problems with this software version that I’m thinking of going back to 4.1.2. This is the version where I haven’t had any problems with this device. Is it possible? If so can you please guide me as to what to do? Thanks.

Solution: Unfortunately there is no easy way for you to downgrade your device from Android 4.4.2 to Android 4.1.2. Samsung does not officially support this. There are however unofficial ways of doing this however it would require your device to be rooted. You will also need a software called Odin installed in your PC and the correct firmware file of your device. Instructions on how to do this are posted in several popular Android forums. I should warn you though that you should have a basic working knowledge of Android procedures as the steps may be confusing to beginners.

Note 2 Won’t Boot Unless Connected To Charger

Problem: My Galaxy Note II had about 17% battery left when it shut off. Now I can’t get it to turn on unless it is connected to a charger. It indicates that it has a full charge until it is unplugged and then it turns off immediately!! HELP!!! what is going on? how can this be fixed??

Solution: This could simply just be caused by a faulty battery. When a battery is not able to hold a charge this usually occurs. Just buy a new battery (preferably an original Samsung battery) and use it on your device.

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Feel free to send us an email at [email protected] regarding your questions, concerns, or issues you have with your Android device. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends.