Samsung Galaxy Note 2 Fix For App Crashes, Freezing, Download Errors On Google Play Store [Part 1]

Welcome to the first part in our focused troubleshooting series concerning app related issues on the Samsung Galaxy Note 2. If you own this classic model and are having issues concerning app crashes, freezing or Google Play Store download errors then you have come to the right place as we will be providing solutions to these types of issues.

In this installment we will tackle some of the issues our readers have sent to us via email.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Can’t Install Facebook & Yahoo Mail

Problem: Hi there, I been on the phone with verizon since this Morning. Suddenly my Facebook is completely gone and we can’t install a new one either and the same thing with yahoo mail. I have a Samsung note 2 and I been going crazy since this morning which is Monday June 15th. Plz advice me what has to be done in order to fix this issues. I am under alots of stress bez I am a real estate agent and I have a yahoo mail and I can’t access into it. Plus I have a bad addiction with my Facebook and my instgram and I can’t even open my Facebook at all.

Solution: An app does not normally become missing on an Android phone. Try checking under Settings – Apps – All then check if Facebook and Yahoo Mail are included in the list of apps. If you see both apps then try to clear the cache and data for both apps and see if this resolves the issue. If the problem persists then uninstall both apps then reinstall a fresh version from the Google Play Store.

If however you can’t see both apps under Settings – Apps then you should consider backing up your phone data and doing a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 2 “Google play has stopped” Error

Problem: I have a galaxy note 2 through verizon. I have had it for about a year and a half. About 2 weeks ago I kept getting the “Google play has stopped” message. I couldn’t even use my phone since it wouldn’t stop putting it up. I finally was able to go online and update according to what the Internet told me to do. Since then I have had a lot of problems. My phone turns itself off, will lose battery rapidly even when not in use, won’t turn on without plugging it in and/or removing battery, etc. Help!!!! Is it just the battery? Is it the update?

Solution: Updating your phone software is one way of resolving the “Google play has stopped” error message. However, since you updated your phone other issues have also appeared. The most likely reason behind this is that data from the previous software version has not been completely removed from your phone. This causes a conflict with the new software version resulting in these issues.

The best thing to do right now is to back up your phone data and do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

If the issue persists then you should try changing your phone battery.

Note 2 Can’t Turn On Voice Activation For Camera

Problem: Hey, one my grandma’s Note 2, we can’t turn the voice activation on for the camera. I went to settings>voice activation and it’s grayed out so I can’t turn it on. I also went to the camera itself and that option was grayed out there as well. Any help would be appreciated!

Solution: Make sure that your phone is running on Standard Mode. You can do this by going to Settings > my device > home screen mode then make sure to choose Standard. A lot of people having this very same issue have confirmed that this resolved the problem on their phone.

If however the issue persists then it may just be a glitch in the phone software. If this is the case then take out the battery of your phone and press and hold the power button for at least a minute. Reinsert the battery then turn on your phone. Check if you can now turn on the voice activation setting.

Note 2 “Unfortunately the clock has stopped” Error

Problem: Hi, my Note 2 having problem when editing the clock. The error message “Unfortunately the clock has stopped”. Ive tried fixing using online but no cant fix the problem. The problem strated after i reformat my phone due to bug. Pls help

Solution: Try clearing the cache and data of the clock app and see if this resolves the issue.

• From any Home screen, tap the Menu key.
• Tap Settings.
• Tap the General tab.
• Tap Application manager.
• If necessary, swipe to the All screen
• Tap the desired application
• Tap Clear data and then tap OK.
• Tap Clear cache.

Note 2 Crashes After Software Upgrade

Problem: Firstly thank you for providing this platform to address android and firmware related issues. I have a samsung galaxy note 2 and everything was perfectly fine till I upgraded my software to 4.4.2 via the stock update form the samsung in built server.

1. My phone crashes several times while upgrading apps
2. it has become slow and generally freezes for several minutes at times
3. GMAIL does not work at all. this is the biggest issue. I do not have access to my mailbox. everytime I start network or restart my phone i get an error that Gmail has stopped working. i even reported this problem but there has been no help.
4. at times when i share photos via whats app I get an error that “not enough memory”. I forcefully have to restart my phone to rectify this.

I also read your reply to a similar error but couldnt understand how to identify and clear the corrupt data files. The same files even existed when I didnt upgrade so does that mean upgrading my phone made the data corrupt.

Since I am having such major issues I need to understand if i can do something , myself. If i have to go to a service engineer I rather buy a new phone.

Solution: Since these issues occurred right after you did a major software upgrade then this is most likely caused by data problems. Data from the old software version which should have been removed during the upgrade process is still present in your phone. This in turn causes a conflict with the new software. The only way to effectively remove the old data is to do a factory reset.

Make sure that you back up your personal data before proceeding.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.