A hard reset or master reset is just another way of doing the factory reset. Basically, they have the same benefits but performed differently. Apparently, this method is far more complicated so we don’t usually suggest this to our readers whose phones can still boot up successfully and can access Settings. However, if your device can no longer boot up successfully, then this is the reset you need to do.
Continue reading as I will guide you on how to do the hard reset or master reset on your new Samsung Galaxy S10e that might not be working properly. I will tell you what to do prior to the reset so that you won’t get locked out of your phone once the reset is done. If you’re one of the owners who haven’t tried this yet, it’s time you take a little time knowing about this method as you may need to do it in the future.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Detailed Guide on How to Hard Reset or Master Reset Galaxy S10e
While the hard reset is basically the same as the factory reset, there are things you don’t have to forget before doing it as you may be locked out of your device. The Anti-Theft feature or Factory Reset Protection is an essential feature of the new Android devices. If the master reset is performed while the Google account is still set up on the phone and that you use a different account after the reset, the FRP will be triggered and you may no longer be able to gain access to your device.
To prevent this from happening, you must remove your Google account from your device before booting it up into the Recovery Mode and doing the reset. Or, make sure you know your Google ID and password and you use those to setup your device again after the reset. Here’s how to remove your Google account from your device:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Accounts and backup > Accounts > Google.
- Tap your Google ID email address if multiple accounts are setup. Repeat for each account.
- Tap Remove account > REMOVE ACCOUNT.
If you have important files saved in your phone’s internal storage, move them over to your SD card or computer or you may save them in the cloud as they will be deleted during the process. After the backup and the removal of your Google account, follow these steps to hard reset or master reset your Galaxy S10e:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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