The error message “Unfortunately, Messages has stopped” that keeps popping up on your Samsung Galaxy S10e means that the default text messaging applications has crashed for some reason. This problem could be temporary and easy to fix or it could be a sign of a more serious firmware issue. Since the app crashes shortly after it’s launched, you could no longer send text messages or read ones you’ve received.
Apparently, it’s a problem that you immediately need to address so that you can continue using the texting service. But don’t worry as it’s not really that difficult to fix especially if you’ve been able to send text messages without any issues prior to this problem. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
Fixing ‘Messages has stopped’ error on Galaxy S10e
If the error suddenly popped up without apparent reason or cause, then this problem could be fixed by doing a couple of troubleshooting procedures. If not, then we will resort to methods that have great impact on your phone’s performance. With all that being said, here’s what you need to do about your phone with ‘Messages has stopped’ error.
First solution: Force reboot your Galaxy S10e
The first thing you must do is make sure that this problem is not due to a minor firmware issue. Glitches happen all the time and among the most common results are app crashes and poor performance. Therefore, try to force restart your phone and see if the problem gets fixed. To do it, press and hold the volume down button and the power key simultaneously for 10 seconds or more.
Doing so will restart your phone like it normally does but its memory is refreshed and all its apps and services. Once the device becomes active after the reboot, open Messages and see if the app still crashes. If it still does show the ‘Messages has stopped’ error instead of working properly, then move on to the next procedure.
Second solution: Use your phone in Safe Mode
This will tell us immediately if the cause of the problem is a third-party app or not because in safe mode, all downloaded apps are temporarily disabled. Only the pre-installed applications can run while the phone is in this mode so you can easily determine what causes the ‘Messages has stopped’ error. Here’s how to reboot your phone in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While your phone is in this mode, try sending a text message to your own number. If the error shows up the moment you open the app, then it means the problem is with the firmware. However, if you can use the app without any issues while in this mode, you will have to look for the app that’s causing the problem and uninstall it. This should fix the problem.
Third solution: Clear the cache and data of Messages
The next thing you should do if the problem seems to point to a firmware issue is to clear the cache and data of the Messages app to reset it. If the problem is with the app, this procedure will fix it as it reverts it back to its default configuration as well as delete and replace its cache and data files that may have been corrupted. Here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- To display preinstalled apps, tap Menu > Show system apps.
- Find and tap Messages.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.
Take note that you may lose your messages if you did this but it’s a necessary procedure for this kind of problem. After this, open the app and see if the ‘Messages has stopped’ error still shows up. If it still does, then you have no other choice but to do the next procedure.
Fourth solution: Backup important files and reset your phone
It might be just an issue with one app that keeps crashing but take note that Messages is one of the pre-installed and core applications. Meaning, it’s embedded in the firmware and if it has issues, it could be just a result of a more serious firmware problem. So, the next thing you have to do and the ultimate solution to the ‘Messages has stopped’ error is a master reset. However, before you actually reset your phone, make sure to create a backup of your important files and data as they will be deleted. Also, it’s better to remove your Google account from your phone so that you won’t be locked out after the reset. Once everything is set, follow these steps:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the ‘Messages has stopped’ error on your Galaxy S10e. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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