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Samsung Galaxy Note 3

How To Fix Various Samsung Galaxy Note User Problems

What’s up guys? In this post we will be tackling several problems that our readers are experiencing regarding their Samsung Galaxy Note device. This is a compilation of emails sent to us regarding the Galaxy Note and covers the Note 10.1, Note 2, and Note 3. As much as possible we try to provide the best solution possible but since we really don’t have access to your device and have limited information regarding it based on the emails sent sometimes our solutions given are general in nature.

Galaxy note 2

If you have issues with your Samsung Galaxy Note device or any other Android device that you can’t seem to solve maybe we can help you with that. Just send us an email at [email protected] describing the nature of your concern. It helps if you provide lots of details such as the model of the device, its operating system, or when the problem started just to name a few. The more details you provide the more information we can work with which usually makes the troubleshooting process more accurate.

You may also reach us at our Facebook and Google+ page. Feel free to follow us on both social networks to get the latest news as well as troubleshooting steps on everything related to the Android platform.

Galaxy Note 10.1 Download Issues

Problem: I’ve had the tablet for a year, but for the last several months I am unable to download anything (photos, documents) from an email. I get the note “staring download”, then nothing else happens. When I try to download something from the internet, I get the message “internet stopped working”. I can take lovely photos with my tablet, but am unable to share them with anyone … I can’t send photos or videos by email. Is there a simple solution to the above? Thanks for your help.

Solution: What you need to do first is reboot your device by simply turning it off then on again. We want to refresh your device and this usually solves most problems. Now check and see if you can surf the web by opening up a browser and going to “google.com” for example. If you can access the website then that means your device has Internet connectivity and its settings are correct. In this case the issue may be caused by a certain app installed in your device. To check on this simply boot it in safe mode.

  • Make sure your device is turned off.
  • Press the Power key to boot up your device.
  • After the start-up animation begins to display, press and hold the Volume down key until the Lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To boot your device into Normal mode again, turn your device off and then power it back on normally.

Once in Safe Mode try to share your photos or download email attachments. If it works then you might want to uninstall the recent third-party apps that you have on your device.

If however you can’t access any website then try checking your Wi-Fi settings and see if they are correct. If you are connecting through your mobile carrier then check on the APN settings of your device and see if it is the right one.

Galaxy Note 10.1 Proxy Server Issues

Problem: Hi, I purchased a Samsung Galaxy Note 10.1 2014 edition tablet last November. Since that time, I have had issues with Web browsing.  I have taken it back to the store and even tried researching online for a solution but I have been unable to find one. The error message that I receive is “unable to connect to the proxy server”. I am able to view 1-2 websites and then I receive this message. I uninstalled Kaspersky Internet Security but I am still having the problem. I would greatly appreciate any help that you could offer. Thanks.

Solution: Are you using a proxy server for your connection? Which browser are you using? Does this issue also happen when trying to use apps such as Facebook or Twitter? What we need to do is refresh your connection. Turn off your device and then turn it on again. If you are connected to your home Wi-Fi network turn off your router then turn it on again. Check and see if you can browse the web normally. If the issue still exists then you might want to try to try to disable your proxy server.

  • Open your Wi-Fi settings
  • Find what AP (access point) you`re searching for
  • “Modify the network” and “Configure AP Settings.”
  • Select “Show Advanced Options”
  • Select “None from the drop down list of proxy options.

You also mentioned that you previously had the Kaspersky Internet Security installed on your device. A lot of users have reported that it automatically changes the Wi-Fi setting of an Android device by making it pass through a proxy server for a more secure online experience. This might be what is happening right now.

Galaxy Note 2 Keeps Lighting Up

Problem: My Galaxy Note 2 keeps lighting up, I’ve went to settings to motion and to quickly glance no box’s are checked, motion is off, ever since. the kitkat update my phone has been doing this and my carrier at&t has no clue as to what’s causing it,could my phone have a virus?

Solution: I doubt it’s a virus since it needs to be stealthy so it can infect a device longer. If it is made to make a device light up then it will be discovered immediately. There’s a big probability that certain apps in your device is causing this. Try booting your Note 2 in Safe mode to check on this.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

In Safe mode check and see if the problem still occurs. If it doesn’t then you may have to uninstall your third-party apps to get to the root of the issue.

If in Safe mode you are still experiencing the issue then you might want to do a factory reset on your device. Make sure to backup all of your important data first before doing the procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Galaxy Note 3 Display Turns Off During Call

Problem: Hello! I am a thankful for your guide of fixes for this device. This a great phone and have not experienced any issues but one in particular that I just can’t seem to find in your list. I am using att version of the note 3, no root just stock everything. I have a screen protector that’s made by skinomi, the problem is when I get a phone call it automatically turns the screen off as if it is near my face but not. I have to manually turn the screen on and off while taking a call to interact. I have tried the troubleshoot by dialing certain digits and the reading shows that the proximity sensor is always showing that something is in front of the phone..  Is this a manufacturing issue? Is there a fix? App fix? Thanks in advance..  Oh BTW I have gone to settings and checked and unchecked the area concerning the proximity sensor.. Thanks so much.

Solution: When did this problem occur? Did it start just after you applied the screen protector? If so then it must be the cause since the proximity sensor can detect it and will turn off the display once a call gets in. Before removing your screen protector though try to check first if it is an app that is causing this problem by booting your device in safe mode.

To start your Note 3 in Safe Mode

  • Turn off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the lock screen displays, Safe mode shows in the lower-left corner of the screen.
  • It may be necessary to restart your device by removing and reinserting the battery, followed by pressing and holding the Power/Lock key to turn on the device.

Once in Safe mode have your device receive a call and see if the display still turns off. If not then an app is causing this behavior in which case you will need to uninstall it.

Galaxy Note 2 Google Play Store Won’t Open

Problem: Gentlemen, Thank you so much for your continued advice on all things pertaining to my Samsung Galaxy Note 2! Yesterday I installed the latest version of Kit Kat on my Note 2 which I have with Verizon as my carrier. Today I noticed that the Google Play Store would not open when I tried to look for a new app which had been recommended for me. My wifi connections are fine and all of my other apps (news, sports etc.,) load quickly and with no problems. Have there been any other issues with the Play Store app not opening since the latest upgrade? Thanks in advance for any assistance you might provide

Solution: For this issue you may need to clear the cache and data of the Google Play app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab, if All is not displayed, swipe left on the screen.
  • Scroll to and tap Google Play Store
  • Tap Clear cache.
  • Tap Clear data.

Go back to your homescreen then try to access the Google Play Store. There’s a big chance you will be able to access it right now.

Galaxy Note 2 Issues After AT&T Update

Problem: After I did the update from AT& T #1 my battery dies b4 noon time. #2  I can no longer write a note on the front of a photo that I have taken, the phone no  longer gives me that option in the drop down menu. #3 the pgone takes longer to go from page to page or app to app and also upon hitting home button it takes seconds to open where as b4 it was instantly. Thank you in advance.

Solution: It seems you are facing multiple issues after updating your device. What you need to do first is to perform a factory reset as most users who have updated their devices claim that most issues they have experienced seem to have disappeared after performing a factory reset. You will need to make a backup of all your important data first before starting the procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Galaxy Note 2 Email Issues

Problem: Hi Droid Guy, I have a Samsung Galaxy Note II through At&T, up until recently I have had no problems with it, but now i’m having a problem with email ( yahoo & gmail ) the problem is it keeps reloading deleted emails, anywhere from a couple of days to a month or more, I’ve tried checking the email settings but can’t figure it out. Can you please help?

Solution: Are you accessing your emails using the stock Android app? Account Setup options then “Delete message from server” from “Never” to “When I delete from Inbox”. This will delete your messages from the server too. If the problem still exists then remove your email accounts from your device then re-add them.

Galaxy Note 2 Rebooting Problem

Problem: My Samsung note 2 model GT-N7100 Android version 4.1.1, today after I force close my phone due to downloading apps lagging, after reopen my phone, it keep rebooting itself once I turn on wifi and connect to wifi. After i closed wifi and use phone dataplan, phone function normal. Any solution regarding that? Thanks in advanced.

Solution: A lot of owners of the Note 2 who have experienced the same problem say that booting the device into recovery and clearing its cache does the trick. By clearing the cache of your device you get rid of old unwanted files that may be interfering with the operation of your device.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Galaxy Note 2 Blank Display

Problem: Hi droid guy, I need your advice to fix my samsung note 2 with blank screen (white color). My mobile was fine until this morning. When i try to unlock my samsung note 2 with gesture swipe, it was freezing and I turned off the mobile and turn it on again. When I turned it on again, the screen with the title ” Samsung Note 2 – Nt7105″ was freezing. and I tried to turn it off and pull out the battery and leave it for couple minutes. when I put in the battery, my samsung note 2 screen went blank (white color) and freezing eventhough I charged it with the charger I tried to hard reset for my samsung note 2, but when i tried to push together the button home, volume and on/off to get the factory setting, it didn’t come up, only the blank white screen and freezing. Is it because of the battery problem? or the hardware inside samsung note 2? your help will much appreciated.

Solution: Do you have an SD card in your device? Try taking it out then reboot your device. Usually when an SD card gets corrupted this sort of thing happens. If the issue still exists then the problem may be caused by the software of your phone. Are you still using the stock firmware for your device or are you running a custom firmware? If you are using a custom firmware it may have gotten corrupt in which case you will need to reflash your device.

Galaxy Note 3 Plays Music By Itself

Problem: I have a Samsung Note 3 on TMOBILE network. My phone plays a song “over the horizon”  by itself. I think the song came preloaded on the phone. The phone does this even when I have my phone on vibrate. I think it my be an app I downloaded  with some tracking virus,  but if it is how do I tell which one is responsible and remove it.

Solution: What you need to do first is a soft reset to clear out the temporary memory on your device and clear out the reserved power. To do this take out the battery of your device and press and hold the power button for at least 10 seconds. Now insert the battery and turn on your device and see if the issue still exists.

If you are still experiencing the problem then you can check if an app is causing this by booting your device in Safe mode.

  • Turn off your phone.
  • Press and hold the Power button to boot up the phone.
  • Now, keep tapping the left Menu key continuously until you see the Lock screen.
  • That’s it. Now, you should see the Safe Mode label in the lower-left corner of the screen.

If your device does not play the music anymore then a third party app may be causing this.  Unfortunately this is going to be hard to pinpoint so you will need to manually uninstall your apps to see which one is causing the issue.

How To Troubleshoot / Fix A Galaxy Note 3 That Won’t Turn On [Troubleshooting Guide]

This post will guide you on how to troubleshoot and fix a Samsung Galaxy Note 3 that won’t turn on. The steps I cited here are based on the actual troubleshooting procedures that we technicians do before opening up a phone. We always exhaust all possible solutions that is why this is going to be a lengthy guide with seven practical steps.

note 3

Before writing this post, I communicated with some of our readers who experienced this kind of problem. Out of 6 users, 3 said soft reset fixed their problem, 1 reported that charging the phone took care of the issue and 2 said the technician did it for them without disclosing the details.

We’ve been providing support to Android users for more than a couple of years now and we have seen a lot problems already. We were able to fix many of the issues sent to us through email by our readers, however, we’re still receiving hundreds of emails each day. So, rest assured that we will continue what we’re doing. Feel free to email us at [email protected] and provide as much details as possible. You may also post on our Facebook wall and Google+ page.

Troubleshooting Steps

Step 1: Attempt to turn it on by hitting the Power key

Your phone’s screen is off, that’s not a surprise. So, hit the Power / Lock key but the screen still doesn’t turn on. Hit it again and again and if the screen won’t light up, you’re now sure the phone is off. So, hit the Power button and hold it until the phone boots up. If there’s no activity on the screen after several seconds, release the Power button and try the same procedure two or three more times and if the phone stays dead after that, go for the charger.

Step 2: Charge the phone and make sure it does

Your Note 3 didn’t turn on. There’s a possibility the battery was depleted, so attempt to charge it like you used to. Unless you changed the LED notification configuration, your phone should emit a glowing red light if it’s charging properly or a glowing green light if the battery is full. It’s a good thing if you’re getting either of these notifications.

In case the phone shows a green light, disconnect it from the charger and turn it on immediately.

If you’re getting the glowing red light, leave the phone be for 10 to 20 minutes to make sure there’s enough power in its battery to turn the device on. After that time span, attempt to turn the phone on. If it successfully turned on, the problem was a depleted battery, otherwise, continue with your troubleshooting.

Leave the phone to charge for another 20 minutes and repeat the same procedure. If the phone stays dead, it’s time to shake it up a little bit.

NOTE: If the LED didn’t glow and the screen didn’t display the usual charging icon even if the phone was properly connected to the charger and the power adapter was mounted to the wall outlet, proceed to Step 6 immediately.

Step 3: Remove the battery and soft reset the phone

Many of minor hardware glitches can be solved by this procedure. With enough power in the battery, remove the back cover of the phone and pull the battery out.

Now, press and hold the Power button as if you’re trying to turn the phone on. Keep pressing it for 30 seconds to 1 minute. We’re not trying to turn the phone on with this procedure, instead we are draining electricity stored in the phone’s capacitors.

After a minute of pressing the Power key, release it and replace the battery and then the back cover. Now, with the battery on, press and hold the Power key again to turn it on.

Some of you may think it’s absurd to follow this procedure but I tell you, we’ve already resolved a lot of minor problems by simply doing this.

Step 4: Attempt to boot Galaxy Note 3 in safe mode

If the LED lit up when you charged the phone or if it’s giving any sign that electricity still flows inside but refused to power on, try this procedure.

What it does is that it boots up with all third-party apps disabled leaving pre-installed ones running. There is a possibility that one of the third-party apps is causing a conflict with the firmware’s normal operation, so we need to rule that out.

  1. Press and hold the Power key.
  2. When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  3. Continue to hold the Volume down key until the device finishes restarting.
  4. ‘Safe mode’ will display in the bottom left corner of the screen.
  5. Release the Volume down key when you see ‘Safe Mode.’

If the phone boots up in safe mode, then you can rest assured it’s not a hardware issue. Otherwise, try to boot in recovery mode.

Step 5: Attempt to boot Galaxy Note 3 in recovery mode

In Recovery Mode, all the phone’s hardware are working only that Android system wasn’t loaded during boot up. It’s like your booting your Windows computer in DOS mode. But the very purpose of this procedure is to test whether the phone can run even the recovery ROM only.

If you can bring the phone to boot up in recovery, there is a big chance you can fix the problem. Not only does it prove the hardware is fine, it also allows you to wipe the cache partition and perform factory reset. So, it’s worth trying.

  1. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  2. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  3. When the Android System Recovery screen appears, release the Volume Up and Home keys.

Beyond this point, the possibility that the problem was caused by a hardware issue is more apparent. However, there is one last thing you need to do and that to make sure there is good connection between the battery and the phone.

Step 6: Check connectors for breaks and misalignment

You could have done this in step 3 but of course, we were so hopeful it wasn’t a hardware issue. But I intentionally placed this step in the later part of this guide to make a point that when the phone doesn’t show any signs that electricity runs through its parts, there is a possibility the contact between the battery and the phone was cut off.

Now, remove the back cover of the phone and pull the battery out. Carefully check the connectors at the back of the phone. If there’s one that’s twisted or misaligned, carefully straighten it out using tweezers. Be very careful not to break it or make it even worse. If there’s one lacking, there’s nothing you can do about it; you need help from a technician to have the connector replaced.

If all connectors are present and nothing was misaligned, check the connectors on the battery. To make sure there’s no corrosion, wipe it with a dry cloth. In case on connector is missing, do not attempt to fix it. Rather, disposed of the battery properly and buy a new one.

Step 7: Seek professional help

There are things that are beyond our control. So, after exhausting all these troubleshooting procedures and the phone still refuses to power on, it’s time you brought the phone to a technician to have it fixed.

At this point, we can say that the issue is with the hardware and unless you’re a technician yourself, there’s nothing you can do but seek help from those who have competent knowledge.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Samsung Galaxy Note 3 unable to connect to mobile data

note 3 mobile data connectivity

Having mobile data connectivity problems on your Samsung Galaxy Note 3? This post might very well offer the solutions you’re looking for!

Below are 8 problems shared by other Note 3 users to us. Most of these problems are likely to have network-related causes than device-related ones but we post them anyways to educate our every growing Android community.

If you have your own connectivity problems to share to us, please don’t hesitate to use the link provided at the bottom of the page.


 

Problem #1: Samsung Galaxy Note 3 unable to use Straight Talk’s unlimited mobile data plan

I live in and bought the phone in Bahrain. I’m in the United States — Montana — for 2 months. I bought the Straight Talk unlimited plan (which worked on my Samsung Galaxy S2 last year), but I have no data other than Wi-Fi. Checked all the settings with Straight Talk; they are all correct.  The phone is not rooted, neither was the S2.  Ideas?? — Sue

Solution: Hi Sue. Checking the phone’s APN settings is only one of the things that you can do to resolve your issue. Another important consideration is to ensure that there’s no hardware problem that’s preventing you from connecting to Straight Talk’s network. Try using another SIM card and see if that works. If it does, you want to narrow down further to see if there are any billing-related causes from Straight Talk’s end.

Problem #2: AT&T Galaxy Note 3 with Straight Talk SIM unable to connect via mobile data

Okay. I have an AT&T phone put on Straight Talk. That phone broke so I got one just like it. And now that I have had this phone my internet is not working. I can’t browse the web or send and receive MMS. Also I cannot download any apps unless I’m connected to Wi-Fi. An some of them require the internet which I cannot use. — Shane

Solution: Hi Shane. The most likely reason for this trouble is the incorrect APN settings on your phone. If the APN values have been changed for some reason, or if the phone has been using a totally different one, it will not be able to establish a connection to Straight Talk network.

Have you tried calling Straight Talk about this?

Below is the APN settings from Straight Talk that we know. You must verify with them is these values are still valid at this time.

Name: Straight Talk

APN: tfdata

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: https://mms-tf.net

Multimedia message proxy: mms3.tracfone.com

Multimedia message port: 80

MCC: 310

MNC:410

Authentication type: Not set

APN type: default,supl,mms,internet,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Turn APN on/off: APN turned on

Bearer: Unspecified

Mobile virtual network operator type: None

Mobile virtual network operator value: Not set

Alternatively, you can also use their online resource in updating your mobile data values.

Problem #3: Galaxy Note 3 cannot connect to mobile network and no options to turn on data

SAMSUNG GALAXY Note 3 CAN’T CONNECT USING MOBILE DATA and when i go to settings and go to more selections it’s only a VPN and no other selections to turn on my data. I did a factory reset the day all this stared taking place. — Janell

Solution: Hi Janell. You did not mention to us if you were able to use mobile data before on this device. If you were, an update or a third party app may have messed up the phone’s core function, preventing you to communicate with remote network servers to allow mobile connectivity. Please restart the phone in Safe Mode and see if it makes any difference. While in this mode, the phone will still allow you to connect to your network normally but will prevent third party apps from running. Here’s how to do it:

  • Turn the device off.
  • Press and hold the Power button.
  • When ‘GALAXY Note 3′ appears on the screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting. It may take up to 45 seconds for the device to load safe mode.
  • ‘Safe mode’ will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode.’

Other third party apps may still load even when on safe mode. If nothing changes after doing it though, you can do another round of factory reset and try connecting to your network again without installing any apps first. That way you will know for sure if there’s a problem with your phone, or if you need to check with your carrier for more network- or account-specific support.

Keep in mind that if there are any outstanding billing-related problems, your phone may be restricted from using mobile data. Please talk to your carrier for assistance.

Problem #4: Galaxy Note 3 cannot establish good connection to Cricket 4G LTE

I bought a Samsung Galaxy Note 3 unlocked T-Mobile from a friend. I use Cricket as my service provider(AT&T first but same problem) but the problem is I only get my 4G LTE connection like 4% of the time but most of the other time it’s on “e” about 96%. I’ve tried to Google APN setting and even tried the *#2263# settings. The phone was factory restored when it was given to me so I don’t know what to do. I really love this phone and don’t want anything else. Would you know any APN settings or something else I can try? — Blake

Solution: Hi Blake. The APN settings on your phone must be specific to network (SIM card owner) you are trying to connect to. Below are the Cricket APN settings we know but you have to validate them with Cricket technical team to be sure.

Name: Internet

APN: ndo

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not Set

Server: Not Set

MMSC: mmsc.aiowireless.net “add http : // ”

MMS Proxy: proxy.aiowireless.net

MMS Port: 80

MCC: 310

MNC: 150

Authentication type: Not Set

APN type: default,mms,fota,hipri,supl

If your phone does have the correct APN settings, the problem may also be coming from Cricket’s own network in your area. If their 4G LTE service is unreliable or if you are from their service towers, the signal going in to your phone may be intermittent.

If you have another LTE capable device, try inserting your SIM card to it and observe how the connection goes.

Problem #5: Galaxy Note 3 won’t connect to mobile data after SIM card was used on another phone

Hi, I’m currently having issues with my Note 3. My phone wouldn’t hold a good charge for a while. And so I got tired of it so I took out my SIM card and switched it back to my phone before the Note 3. Now that I’ve put my SIM card back in the Note 3 my phone has reception but I can only make texts and phone calls. It won’t connect to my mobile data. And I would really like if you would help. Please and thank you — Morgan

Solution: Hi Morgan. Hi Morgan. Are you getting any error messages when trying to connect to the internet via mobile data? Also, have you tried checking if there are no account or billing restrictions preventing you from using mobile data?

The second question should only be answered after checking with your carrier so make you do that first.

Kindly get back to us to provide more details so we can continue helping you.

Problem #6: Galaxy Note 3 fails to connect via mobile data after updating to KitKat 4.4.4

I have had my phone on Straight Talk for a while now. Everything is fine with my account, but after I did the update from 4.4.2 to 4.4.4 in Kies3 my mobile data just won’t turn on. I have the APN setting correct, triple checked from multiple sources, unless somehow the APN settings could change due to the firmware upgrade? Please help, thanks for your time and experience. — JC

Solution: Hi JC. The best source to get accurate APN settings should be from your carrier. We know that APN settings should be pushed automatically to a device once a valid SIM card is inserted but the update may have changed some values that we don’t know of.

Assuming, however, that your APN settings are all correct, you can narrow down the possible causes by doing the standard phone troubleshooting like deleting the Note 3’s cache partition, restarting in safe mode, uninstalling apps, or doing a factory reset.

Please visit this post for details on how to do these solutions: Samsung Galaxy Note 3 Tutorials, Tips, Tricks and How Tos

Problem #7: Galaxy Note 3 getting “mobile network not supported, error code 7” error

Hi. I need your help my Note 3 which cannot connect to mobile data…I was just using it last night then today when i tried using it it’s not even showing the 3G icon. When i rebooted my phone, I’m always getting the message “mobile network not supported, error code 7”. How can i fix this ? — Marbee

Solution: Hi Marbee. Some Note 3 settings must have been changed which resulted to this problem. Have you talked to your carrier about this error code? Some error messages are specific to carriers so their technical team can easily diagnose a problem. Please seek their assistance in this matter.

Problem #8: Galaxy Note 3 unable to send and receive emails when connected to mobile data

I have two problems:

  • My phone has inadvertently moved into Easy Mode.  Although I have gone into Setting > Device > Easy Mode, it shows that it is OFF.  How do I return my phone to its normal operations.
  • I can only receive and send emails via WiFi. I subscribe to AT&T but get no emails unless I’m connected via Wifi. I have gone into Setting > Connections > More Network > Mobile Networks, and have checked Mobile Data and Data roaming. When I click on Network Operators > Search for AT&T MicroCell, I repeatedly get the same message: “Failed to connect to mobile network via AT&T MicroCell. Try again.” I keep trying but to no avail. How do I get emails via telephone when I’m not connected via WiFi? Thank you. — Art

Solution: Hi Art. There’s really no accurate explanation why your Note 3 is stuck in Easy Mode. We recommend that you do a factory reset to refresh the firmware.

For your second concern, you have to check a few things to isolate which one is the cause. Depending on the app you are using, make sure that all your email sync options allow for both type of connections–Wi-Fi and mobile data. If this is a corporate email account, there is usually an option you can choose from on how you wish to sync your emails. Just ensure that this is taken cared of before doing other stuff.

Another logical thing to do is check with your carrier if there’s some settings on your phone that’s amiss. For example, if you are within coverage of your local network, you don’t need to enable data roaming. To see how your phone should be configured, please contact your carrier’s support team.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix No Signal, Network Connectivity Issues On Samsung Galaxy Note 3

Welcome to our focused troubleshooting series that deals with signal and connectivity issues on the Samsung Galaxy Note 3. If you own this model and it suffers from issues such as no signal, intermittent signal, call quality issues, and picture message sending failed issues then you will want to read this article.

Samsung Galaxy Note 3

In this installment we will tackle some of the latest emails sent to us by our readers concerning signal and connectivity issues. We will be providing a solution that will hopefully resolve the issue.

If you own the Galaxy S5 or any other Android device for that matter then feel free to send us an email at [email protected] regarding any issue that you may have with your device. We will be more than happy to help you with any concern that you may have. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to check out the previous parts in this series then head out to this link.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

Note 3 No Network Access

Problem: Hello, April 24th I upgraded to lollipop, before then I did not have a problem.  Now I do. For the past year, I’ve worked in an office building that has VERY SPOTTY network access.  I do have Wifi, but not Verizon Network Access.  When I leave work, my network connectivity would start working again as soon as I left the building.  I would use WAZE navigation going home every day, so I am confident I had network connectivity. After Lollipop WAZE didn’t work , no access to routing server, until I drove for about 15 minutes away from the office building. I just figured it was a WAZE issue with the new Lollipop update.  Recently I tried making a call….no network connectivity…same with my app Hangouts, big banner tells me no network connectivity.  My colleagues driving the same commute and uses Verizon as well has no issues with network connectivity. Verizon has replaced my Sim Card, still no difference. I’ll power off my phone and back on…same thing. No network connectivity for about 15 minutes, regardless of what route I take home.  I don’t believe it’s a network issue, it’s my phone.  After about 15 minutes, I start receiving texts, GPS works again, WAZE works again and I can make phone calls. What can I do? Thank you!!!!

Solution: Replacing the SIM card is a good decision since you will be able to isolate it. Since the issue still occurs have you tried checking if there are any network related issues in the area you are passing through? Try to contact Verizon tech support and inquire if there are any network issues.

If the there are no network issues then your best option right now is to perform a factory reset. This is a recommended procedure whenever issues arise after a major software upgrade. Just make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Interference During Calls

Problem: I have a Note 3. During calls I hear beeping sounds like I am calling someone.  It happens on nearly all calls. Very annoying. Any help?

Solution: Try to check if you have enabled the minute minder feature of your phone. Go to Settings – Device – Call – Call Alerts – Minute minder. If it is enabled then disable it.

If the minute minder feature is disabled and you still hear a beeping sound during calls then try to check if an app installed in your phone is causing this to occur by starting your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem disappears then it is likely app related. Find out what app is causing this to occur and uninstall it.

If the issue still persists then I suggest you back up your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Dropped Calls After Lollipop Upgrade

Problem: I have the Galaxy Note 3 and installed the update about 2 weeks ago.  Ever since my phone service have been awful with dropped calls or not being able to receive or make calls. I also am having the same problem with my text messages.  It’s so annoying!  Please tell me what I can do?

Solution: Have you tried contacting your service provider and ask if there are any network issues in your area? If then network is normal then try to reboot you phone by turning it off then turning it back on after a couple of seconds. This refreshes your phone connection to the network and may resolve the issue.

If the problem still persists then I suggest you perform a factory reset since this issue occurred right after a major software update. Make sure you back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Text Message Not Received

Problem: Hi there I am experiencing problems where my phone can’t text a friend but she can text me. The text sends like normal so I know no numbers are blocked but it doesn’t come through in her phone and she has a galaxy s5. She is through boost and I am through Sprint, I don’t know if that matters. If you could help it would be greatly appreciated thank you

Solution: To check if your phone can normally send out a text message just send your own number a text message. If you can receive the message then the issue is not with your phone but either with your friend’s phone or the network. You can contact your network and ask if there are any inter-carrier issues in sending text messages.

Note 3 Unlock Status Gone After Software Update

Problem: I have au Samsung Note 3 A3LSCL22 mobile (au is Japanese Mobile Franchise). Previously I asked my friend for SIM unlocking in order to use it internationally and he done it successfully. It was working properly but as software update intimation came on mobile screen then my brother press the button for software update. After that this au Samsung Note 3 SCL22 does not pick up any SIM other than that of au SIM.I also tried by it factory reset and also by doing UMTS==> DEBUG SCREEN==> PHONE CONTROL==> NETWORK LOCK==> NW LOCK NVDATA IN==> NETWORK CONTROL==> GCF/GSM/GPRS/WCDMA ON but still it does not work. Could you please advise how to make it reset for international use. If you want to have any information from my side, kindly let me know.

Solution: The software update may have reverted your phone to its SIM lock status. You will need to do another SIM unlock procedure for your phone to use a non-au SIM.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.

How to Fix Samsung Galaxy Note 3 Camera Issues [Part 1]

Note 3 camera 1

If there’s one thing that makes smartphones attractive, it’s the camera feature. The camera has become an integral part of any phone today that it is unthinkable to have a snartphone without the ability to capture moments of our lives. As phone-mounted cameras become the norm, camera hardware and apps have also become sophisticated creating more and more possibility of points of failure. It’s no surprise for us to know that there are many Android users reporting all sorts of camera-related problems all the time. Below are some of these problems sent via email by some of our loyal readers.

Let us know if the solutions provided here on how to fix Samsung Galaxy Note 3 camera issues are effective using the link below.

 

Problem #1: Galaxy Note 3 won’t focus after updating to Lollipop

Hi. My phone’s camera won’t focus and i can’t take pictures with my phone. This problem occurs after i update the Android version to 4.2 but now i updated to 5.0 and the problem is still not fixed. Is it an issue with the lens or software? How can i fix this problem? — Sharon

Solution: Hi Sharon. If this problem remains after you updated to Lollipop, it is most likely a hardware failure. Some users who updated their devices to Lollipop reported some autofocus issues after the installation but they were fixed by factory reset. If you haven’t tried performing a factory reset after installing Lollipop, you may want to do that.

Otherwise, consider getting a replacement phone.

Problem #2: Galaxy Note 3 auto rotate won’t work

When I take a picture with my phone the position is always to the side. If I straighten out the picture and send it in an email it comes in the email sideways or inside Instagram it will turn sideways. I have turned off my phone and rebooted. I have took the battery out and put it back in. I don’t know how to fix this problem. Can you help me? Thank you. — Nina

Solution: Hi Nina. Many users reported this problem months ago. The problem appears to be caused by a faulty ROM or by a malfunctioning root firmware. If your phone has been rooted, please revert it to its stock ROM to resolve the issue.

However, if you did not root your phone, try to restore the device to its defaults via recovery mode. Here are the steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight wipe data / factory reset.
  • Press Power button to select.
  • Press the Volume down key to highlight delete all user data.
  • Press Power button to select and start the master reset. When the master reset is complete, select Reboot system now using the Power button.

Problem #3: How to recover corrupted photos from internal memory of Galaxy Note 3

Hello. When I updated to Lollipop in my Galaxy Note 3, the camera photos were damaged all the time. The setting was to save directly to the external card.

I changed this setting to save the photos to the internal memory instead of the microSD and the photos were ok.

The problem is that when I moved my photos to a folder in the external card all moved as damaged and I cannot open them. I need those photos and I don’t know how to do it.  Please help me. — Luis

Solution: Hi Luis. If you can’t transfer the photos normally from your phone to another medium, there’s a chance that these images may have become corrupted. Try checking these recovery tools to see if they can help you. We can’t guarantee the effectiveness of these recovery software and they are not free but they have been reputed to have work by many people. Keep in mind that software recovery is a tricky business and there’s always the risk of failure.

Make sure to create a back up of your other personal data before attempting to recover your photos.

Problem #4: Galaxy Note 3 “server error occurred. Restart camera.” error

Hi. Can you please help me rectify this issue? My front camera is not working. The screen goes black when i select the front camera. And when i click its says “server error occurred. Restart camera.” Please let me know how to solve the issue. —  Murtaza

Solution: Hi Murtaza. Were you using the stock camera app when this error came up? If you were, the camera app may have failed to launch properly due to issues with other apps. Gallery and camera app are closely linked together and if any of them suffers from a glitch, the other one is  more likely to get affected too. Try clearing the cache and data of both apps and observe the phone for a few hours. If the problem continues, other apps may be to blame. You can then clear the phone’s cache partition. If you haven’t done this before, here are the steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  • When GALAXY Note 3 appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  • When the Android System Recovery screen appears, release the Volume Up and Home
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Power key to select and wipe the cache.
  • With Reboot system now highlighted, press the Power key to restart the device.

Problem #5: Unmounting SD from Galaxy Note 3 solves front- camera issue

I read your solutions on the front facing camera not opening. I was suffering from the same dilemma. I was about to reformat my SD card, but decided to take it out and immediately reinsert the card. Luckily/surprisingly, this fixed the problem. Thanks for the help. — Greg

Solution: Hi Greg. Good to hear you fixing the issue yourself. In theory, we can’t really see the logic why that would resolve the issue but we can’t argue with a fact. Maybe unmounting the SD card refreshed the circuit or eliminated some errors. Whatever the explanation for the phenomenon, we’re glad to know that it was effective. We appreciate your effort and time by letting us know about it. We’re hoping there are more Android users out there who can give us any feedback. Keep it up!

Problem #6: Galaxy Note 3 front camera stopped working after updating to Lollipop

I updated my Note 3 to Lollipop and everything was working fine. After a week or so my front camera stopped working. Whenever i switch to front camera the screen go black and message appears saying camera is not responding. My model is SM-900. Rear camera is working fine but front one is not. I bought it back in August last year. Front camera was working fine until now. Please help. Thank you. — Abhishek

Solution: Hi Abhishek. Did you install any update or app before noticing the problem? Many not-so-good-things happen after updating to Lollipop so you may want to check our previous article on how to fix your problem: Why Android Lollipop Causes Problems.

You may also want to unmount the SD card, then re-insert it again just like what Greg (above) did.

Problem #7: How to get stock camera app back in a rooted Samsung Galaxy Note 3 after it was deleted

Hi. My name is Dao Ton. Recently I have rooted my Galaxy Note 3 SM-900 to explore more about Android phone. I accidentally deleted the original camera app of the phone. My question is that as follows:

  • Is there any better camera app than the Samsung one?
  • If not, please teach me how to reinstall the original Samsung camera app.

Thank you and best regards. — Dao

Solution: Hi Dao. There’s a long list of excellent alternate photography apps for Android out there so it’s just a matter of personal preference. We really can’t say if the stock Samsung camera app can be used as a standard to measure what makes a photography app good. We’ll leave the judging to you. Just use Google to search for the best photography apps for Android and you’ll be presented with tons of them.

If you want to continue using the stock app though, consider reverting to the stock operating system to get it back.

Problem #8: How to recover some photos in Galaxy Note 3 gone missing

Hi The Droid Guy. I hope you can help me. Couple days ago i was just shocked finding out that hundreds of my photos are suddenly missing. Not all photos missing, only in my camera albums which the photos are gone and only videos remain. 2 other photos folders are also gone missing. I have been sad and desperate about it, I don’t know how this happened.

Before this, i did uninstall 2 application from Note 3 and also I connect the Note 3 via USB to my laptop few times. Can those affect why my photos are now gone?

Is there any chance to bring back the file or the photos that are missing?

Thank you. i will so appreciate if you reply my answer 🙂

Best Regards. — Siaowan

Solution: Hi Siaowan. As long as the files are intact in the storage memory units, there’s always a chance to recover them. Please try using the recovery options provided for Problem #3 above.

Problem #9: Galaxy Note 3 camera won’t save pictures to SD card

For some reason my phone will not let me default to save pictures to the SD card. I have even gone into the camera settings and manually done it. I will take the picture and I then get a message dating it cannot save to the SD card and saved to device instead.

I cannot download some apps also,  as it says I cannot save to SD card. With these, it automatically tries to save them there. This is sine apps,  not all. And it will not let me move apps from the device to the SD card.

Galaxy Note 3. — Tony

Solution: Hi Tony. Make sure that the SD card you are using is formatted using your Note 3, and not by any other device. If you continue to be unable to save your files in the SD card, try another card to see if it makes any difference. Old, recycled SD cards sometimes no longer works as expected. If possible, get a brand new SD card and try again.

If the problem continues though, just perform a factory reset.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Samsung Galaxy Note 3 Freezing, Lag, Slow Performance Problems After Updating to Android Lollipop [Part 2]

While many users generally find the new Android Lollipop work like a charm on their device, there’s a significant number of users as well who are experiencing all sorts of seemingly unending problems with it. We cover at least four of these issues below with the hope of enlightening our users on how to fix Samsung Galaxy Note 3 freezing, lag, slow performance problems after updating to Android Lollipop.

note 3 lollipop

As usual, this post only recommends standard troubleshooting steps as the problems themselves are software in nature. If you have a problem, or better still, a solution for these issues below, we welcome them with open hearts in TheDroidGuy so do not hesitate to share them here. We want to make the already colorful Android community an even more vibrant group of users in our own little way. If you want to contact us, please refer to the links and our email at the bottom part of this post.

 

Problem #1: Samsung Galaxy Note 3 camera lag issue, phone slowing down after updating to Lollipop

I ran across your website and thought you may help with some issues I’ve been having problems with my phone since it has been updated to Lollipop in February 2015. I have a Galaxy Note 3 (SM-900T).  Running Android 5.0 on T-Mobile’s network in the United States. 

The issues are minor inconveniences, but I’d like to get them resolved. There doesn’t seem to be any pattern that I can detect as to when the issues arise.

  • Some apps will lag, especially the camera. There are some instances when I press the shutter button to snap a picture, and there’s a 4 or 5 second delay before the picture is taken, and then another 4 or 5 seconds before I can view the picture.
  • The screen will freeze for a few seconds while scrolling. Sometimes i have to exit and re-open the app when this happens. I haven’t noticed it on my stock email app, but it happens quite often while using the browser (stock or Chrome) or when on any app that connects to the Internet (News apps, Facebook, etc.).
  • On some occasions, when I press the Power key to unlock the phone, the lock screen will either be completely black, or will look like TV static, except for a small strip running top to bottom on the center of the phone that shows my actual lock screen picture.
  • Performance of the phone overall seems to be down, especially in the last few weeks.  I have quite a bit of free space on the device (using 14.49GB of 32.00 system storage, and 4.36GB of 14.61 in SD storage), and I have had more or less the same apps on my phone for a while now.  Any help with fixing these issues would be greatly appreciated. 

Thanks. — James

Solutions: Hi James. Let’s deal with your issues one at a time.

Camera lag. If this concern did not exist before you updated the phone to Lollipop, the issue may be due to cluttered file directory of your SD card. To fix this problem, you want to delete the cache partition of your phone first. If it will not eliminated the lag, remove the SD card from the phone and observe. Without the SD card, your phone will be forced to use the internal storage space so if the issue does not lie on the secondary storage device (SD card) no lag should be observed. Otherwise, the issue may also be coming from the phone’s primary storage device.

Screen freeze. This may be related to the first issue…or not. Either case, deleting the cache partition should first be attempted.

Pressing the Power key causes black screen. Can also be traced to a faulty storage device.

Slow phone performance overall. Like the other concerns, this one may be tied to the root issue of a corrupted storage device. We suggest that you purge the existing system cache (deleting the cache partition) first. The main reason for this is to ensure that the old cache from KitKat will be totally deleted from the phone.

After deleting the cache, you also want to boot the phone in Safe Mode to rule out possible problematic third party app/s. Not all apps being offered in the Google Play Store right now are optimized for Android Lollipop. If you have an outdated third party app, that might very well contribute to the issue.

Finally, if nothing seems to resolve the problems, performing a factory reset is a good potential solution. This will not only make sure that your phone runs a clean Android operating system version, but also helps in eliminating glitches deep in the system.

These resolutions on how to fix Samsung Galaxy Note 3 freezing, lag, slow performance problems after updating to Lollipop are already mentioned in the first article of this troubleshooting series so you may also want to visit that post here.

See related article here for a full set of Samsung Galaxy Note 3 Solutions.

Problem #2: Samsung Galaxy Note 3 yields two photos after doing a screenshot

Hi there! I have a Samsung Galaxy Note 3…which I used to love! That is until my phone automatically installed the Lollipop update! Now the phone gets hot. The battery dies quickly. I get few notifications of new messages or alerts. Half the time my led light doesn’t blink. I’ve been having trouble with service when before I had no issues and I could be showing full bars and I can’t send standard SMS messages. I also have a phone that now reboots on its own several times a day when this never used to happen and if I’m trying to end a call it won’t let me because the phone freezes. I’ve tried both a soft reset and a hard reset with no luck. And I’ve also been noticing that if I take a screen shot it is doubled. I’m tech support for another cell company and I’ve checked every forum. I know all the other issues are just known issues with this Lollipop update and hopefully it is fixed soon. But the screen shot issue I couldn’t find anything on. Am I missing a setting somewhere? Please help! — Aly

Solutions: Hi Aly. Ideally, major operating system upgrades like the switch from KitKat to Lollipop should not be problematic. We are certain that Google developers have this in mind when designing Android Lollipop although the final product did not pan out as planned. We now know that there are thousands of users everywhere who don’t find Lollipop likeable in the least. If doing a hard reset did not do anything to fix most of the issues raised in your letter (overheating, faster battery drain, untimely notifications/alerts, LED light malfunction, phone freezing issue after ending a call, getting double pictures after doing a screenshot, Random issues sending/receiving SMS), consider booting the phone in Safe mode to see if a problematic third party app may have been reinstalled after a factory reset. Obviously, a factory reset will not work completely if the root cause had been re-introduced to the phone after doing it. Consider purging the phone of as many third party apps as possible to isolate the issue while in safe mode.

We find your screenshot issue a special case though. There are no settings under the new Lollipop OS that’s supposed to give you two pictures after taking a screenshot. Either there’s a third party camera or photography app creating a conflict, or the new OS is simply messed up. Try to perform a screenshot right after doing a factory reset and observe. If the screenshot feature works normally, start revisiting and removing the third party apps you have installed.

Problem #3: Samsung Galaxy Note 3 overheating and drains battery fast after updating to Lollipop

Hey, after the recent Lollipop update, my Note 3 has been getting really warm lately. It’s get to the point where I have to turn off the phone and take out the battery and SD card and put it somewhere to cool off. I’ve also been having battery issues. It goes to 100% to 50% in less than 30 – 45 minutes. It never did that before. It also takes quite longer to charge also. Another problem is that it lags and freezes whenever I click to open an app such as; Google search bar, Spotify, Twitter, Chrome, etc. Then it crashes. The last issue I’m having is trying to stay connected to my mobile date or Wi-Fi. When I’m using Chrome, Spotify, or playing games, it says I have no Internet connection and force closes the app. I tried uninstalling the app, but still doesn’t work. Pretty sure it’s my phone. With all these problems I might as well get a new phone, but I just didn’t want to download everything again. — Donovan

Solution: Hi Donovan. These issues are similar to the concerns raised by James and Aly above so please follow the potential solutions we suggest above. Some of the concerns you raise here are common manifestations of runtime problems or storage device issues after a Lollipop update. Following the standard troubleshooting above should address your problems.

Problem #4: Samsung Galaxy Note 3 freezes during or after a call

Hello. Good day, I am Karthick from India, I use a Exynos version of Samsung Galaxy Note 3 Model – N900 if I am not wrong. I updated the Android version to Lollipop day before yesterday since then while I receive a call I am not able to attend or cut the call (this happens most of the time) and sometimes after I attend the call I will not be able to click or press any keys on the screen for instant …After I am done with the caller I need to press the end call buttons but it won’t respond only the call gets cancelled if the caller hangs up.

Please let me know if you can help me with this issue…As I couldn’t find any other information regarding the same.

Looking forward your reply. Regards. — Karthick

Solution: Hi Karthick. Try to delete the cache and data of the calling app you are using (either the stock phone dialer or third party). If that won’t make any difference, consider deleting the system cache then proceed to factory reset. Your issue is mentioned by Aly above so it’s either caused by a third party app or by a glitch in your current operating system.

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix Samsung Galaxy Note 3 Wi-Fi & Mobile Data Connectivity Issues [Part 2]

Welcome to the second part in our troubleshooting series regarding Wi-Fi and mobile data connectivity issues on the Samsung Galaxy Note 3.If you own this particular device and you are having a problem connecting to the Internet then you have come to the right place as we will be discussing this type of issue.

Samsung Galaxy Note 3

In this latest installment of the series we will tackle six real world problems that our readers have sent us. We will be providing the necessary troubleshooting steps that needs to be done to resolve these issues.

If you own this particular device then I suggest you bookmark this page on your favorite browser as this will become a useful guide in case you experience these issues in the future.

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 No Internet Access

Problem: No Internet access, not updating or uploading. Sometimes I hit a website for my work and an old job back in April still comes up even though it’s been closed out. Hope you can help me. Thank you.

Solution: How do you connect your phone to the Internet? Are you connecting using Wi-Fi or through mobile data?

If you are connecting to the Internet using Wi-Fi try to restart your phone and the router. Once your phone has fully booted up go to the Wi-Fi settings then turn it on. Search for your Wi-Fi connection then forget it. Connect to your Wi-Fi connection again. You may have to enter a password if you have a secure connection.

You should also try connecting to a different Wi-Fi network and see if the issue is the same.

If you are connecting to the Internet using our mobile data network then make sure that you have an active mobile data subscription. You should also check your phone APN settings and make sure it matches the one your carrier is using. To get your carrier APN setting try checking on their website or contact their technical support hotline.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • If available, tap your carrier’s APN setting.
  • Verify and update the following settings for the Data APN if necessary.

Note 3 No APN Settings

Problem: My phone does not have any tab under mobile network called APN and so can’t save network setting to browse, some times it trys to activate on re boot but always fails to and for that reason I can’t browse.

Solution: Your phone APN settings may have been deleted. You need to add the APN settings that your carrier is using.

  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • Tap the Connections tab.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • Tap the Menu key, and then tap New APN.

You can get the correct APN settings from your carrier website or by calling their technical support hotline.

Note 3 Not Connecting To Wi-Fi Network

Problem: My WiFi will not actively connect once near the known networks of my home or other various locations it has in the past. I must power off and on the WiFi radio in order to get it to connect. Once I do it connects immediately. If I pull up the wifi once in range and I have yet to cycle the power to the wifi is stuck in scanning mode. It will not auto switch. Once I move away from the wifi it connects to after cycling power it loses connection and migrates right back to 4g. I have turned off every selection you previous artist have mentioned. I have also cleared the Cache Partition as you have described. I too suffer battery drain that has increased. Any more ideas?

Solution: Since the issue gets resolved once you power off and on the Wi-Fi switch then this issue may be software related. Try to check if there are any new software updates available for your phone and apply them if available.

You should also check if a certain third party app installed in your phone is causing this issue to occur by starting your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Try to check if you are having the same Wi-Fi problems in this mode. If the issue does not occur then it may be caused by a third party app. Find out what app is causing this and uninstall it.

If however the problem still occurs in Safe Mode then you need to backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Wi-Fi Not Turning On

Problem: My phone is a samsung note3 n900, and my wifi is not turning on, neither the bluetooth. I did hard reset and soft reset. but it’s still not working. please I need your help.

Solution: For this model a single chip is responsible for controlling the Wi-Fi and Bluetooth feature. This chip may already be defective. Bring your phone to an authorized service center and have it checked.

Note 3 Not Connecting To Mobile Data

Problem: Okay. I have an att phone put on straight talk. That phone broke so I got one just like it and now that I have had this phone my internet is not working. I can’t browse the web or send an receive MMS. Also I cannot download any apps unless I’m connected to wifi. An some of them require the internet which I cannot use

Solution: If your phone can get online using a wi-Fi connection but not on a mobile data connection then there’s a big possibility that your phone is not using the correct APN settings. you need to compare your carrier APN settings to the one your phone is using and make the necessary changes. You can get the Straight Talk settings from the company website or by contacting their technical support team.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the Connections tab.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • If available, tap your carrier’s APN setting.
  • Verify and update the following settings for the Data APN if necessary.

Note 3 Mobile Data Switches On

Problem: Hey there. Am experiencing problems with my  Samsung Galaxy Note 3 that i purchased a week ago. When i switch off the mobile data,it switches back on by itself after about 2 minutes. Please help.How do you fix this?

Solution: Try to check if the auto network switch under the advanced Wi-Fi settings is turned on, if it is then disable it.

  • From the Home screen, touch Menu
  • Tap Settings
  • Tap Connections
  • Tap Wi-Fi
  • Tap Menu
  • Tap Advanced
  • Tap Auto Network Switch

If this feature is turned on then your phone will automatically switch between a wi-Fi or mobile data connection to maintain a stable Internet connection.

Another thing to consider is that certain third party apps installed in your phone may be causing this issue. To check if this is the case then start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the issue does not occur in this mode then it may be caused by an app you installed. Find out what app is causing this issue to occur and uninstall it.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form . We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Solutions To Samsung Galaxy Note 3 Text Messaging Problems

Welcome to our focused troubleshooting series that aims to resolve text messaging problems on the Samsung Galaxy Note 3. In this installment of the series we will tackle four of the latest real world problems sent to us by our readers seeking our help. These problems have been handpicked by us because they concern text messaging issues.

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 Cannot Receive Text From iPhone 6

Problem: My note 3 will not receive text from iPhone 6 and some calls.  I have checked my spam and no #’s listed, no blocked #’s  either.  We checked iPhone and same thing no blocked or spam #’s.   I can text from note 3 to iPhone and text go through fine but nothing comes through when iPhone user responds back or starts new message.  We have deleted #’s out of both phones and did soft reset and nothing.  We unchecked imessage on iPhone and nothing.   Note 3 receives all other texts and calls from other iPhone or android devices.  Same issue if we try to send group message back and forth.  Both #’s and phones are old.  We’ve been able to text perfectly fine until end of june. Help!  What is going on?

SolutionTry checking first if an app installed in your phone is causing this issue. The most likely suspects are security related apps. To check on this you need to start your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem does not occur in this mode then it may be caused by an app installed in your phone. Find out what app this is and uninstall it.

If the problem persists then you may want to consider doing a factory reset on your phone. Make sure to back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Cannot Receive Text Messages

Problem: Hi so I have the Samsung Galaxy Note 3 with metro pcs with the carrier of T-Mobile as well. Recently my phone has been able to send messages but can not receive messages and I use my phone for work and don’t know what to do.

Solution: Try restarting your phone and see if this resolves the issue. By restarting your phone you reset the phone connection to the network and this usually resolves issues such as this.

You should also check your phone settings and make sure that you don’t have any number on the spam or blocked list. If your phone has a security software installed then you should also check its settings as it may be preventing your phone from displaying the received text messages.

Note 3 Delay In Receiving Text Messages

Problem: I’m not receiving messages right away. If someone texts me, I will receive it 6+ hours later. I can send messages and they will deliver but if I send a message to myself I will not get it. Any suggestions?

Solution: The first thing you should do is to restart your phone. This refreshes your phone connection to the network and may resolve this type of issue.

If the issue persists then contact your carrier and inquire if there are any network related problems in your area. You need to do this before troubleshooting further.

If the network is fine then try to use another SIM on your phone and see if the issue is still the same. If the problem disappears then your SIM may have an issue. If however the issue is still the same then I suggest you backup your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Delay In Receiving Text Message

Problem: I can send out text messages but when people send me answers back I do not get them till the next day or hours later. I have tries factory setting, checked the blocked section, took out the battery and still nothing is working. Can anyone help… This is really annoying.

Solution: You should try contacting your carrier regarding this issue to rule out any network, SIM, or account related problems that may be causing this issue.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Text Not Sending Troubleshooting

Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 1]

samsung-galaxy-note-3

It’s been more than a year since we launched our mailbag section and opened our mailbox to questions and problems our readers experienced with their phones. As soon as new devices are made available in the market, we expect to receive questions about them. So, basically, we have hundreds of problems in our inbox about the Samsung Galaxy Note 3. This post is the first part of the many series. You will be able to read 10 common GN3 problems here. The next part will also deal with problems and questions.

Therefore, if you have problems with your Samsung Galaxy Note 3, feel free to tell us about it by emailing us at [email protected]. I personally guarantee I read every email we receive but I cannot guarantee to respond to those emails. Posts like this will serve as our response. So, if you’re questions or problems weren’t answered in this post, wait for the next part because they might just be. To make sure you wouldn’t miss a single series, subscribe to our newsletter or follow us through Facebook or Twitter.

Now, for the problems, here they are:

Q1: Hello. I hope you can help me. I have two issues. First, under developer options there a option for transition scale. I have it set to off. But every day it goes back to 1 and I have to go back in and turn it off. Second, launcher defaults. I have a bunch set. But every time I want to open an email or my internet browser I have to re select the app I want. I always select always and then ok. They are saved but never work. Hope you can help. Any questions let me know. Thank you.Seth

A: When an Android phone like the Galaxy Note 3 refuses to save user preferences, it means there are data in the system that is corrupt. You need to clear those because the phone would keep reverting back to the default settings upon reboot. In this case, I would suggest you wipe the cache partition first through the recovery mode. Inside that directory are data cached from apps and services that currently and previously ran on the device. After clearing the cache partition and while still in the recovery mode, do a factory reset. So, before you actually enter the recovery mode, backup all your data especially the most important ones.

Q2: I have recently purchased Galaxy Note 3 from Germany. My Note 3 has just started to continuously reboot and now it is also heating up too much. I’m seriously worried that this could potentially damage any internal parts of this phone. Please help. Thank you.Regina

A: Well, too much heat could damage other electronic components inside the phone eventually. In this case, however, I think some third-party apps may be causing the problem that is why the phone randomly reboots and heats up. The best way to deal this kind of problem is to boot the phone to safe mode and uninstall recently installed apps. Otherwise, it is imperative to do a factory reset on the phone.

Q3: I was reading the article about the errors on Play Store on the S4, my phone is a Note 3 and the Google Play Store randomly tells me that play store must be enabled to run in background. Only options are ok and quit. Quit closes play store and ok takes you to settings directly into accounts. I always to the one that’s my play store account email and it gives me the option to sync all. But all are synced fine. I hit back until I am in store again and message still there. Usually restart phone then it goes away for a bit. Then comes up again. Any suggestions?Stephanie

A: The related problem I experienced before was that the phone was asking me to enable Google Play Services in the background to be able to use the Play Store. I wasn’t prompted to enter my credentials though. While the Play Store is Google’s app, it comes as one of the stock applications on the Note 3 so it uses core services as well. So, we are limited to clearing its cache and data, if that doesn’t work, hit the ‘Uninstall Updates’ button inside the Play Store manager.

Q4: I have this Samsung Galaxy Note 3 since the 20th of December last year. Everything is fine until yesterday. The phone is on standby while I was a watching a movie, then I noticed that it went off. I just thought that I accidentally pressed the power button so I turned it on and thought that it was okay. A minute after, the phone is still silent and blank and I found out that it was off again. Then I turned it back on and observed. It happened again. I removed the battery and waited for 5 minutes (just to be sure) then placed it back in. From there, turning on the device is a problem. I tried turning on the phone every now and then and I’ve gotten 1 success of turning on the phone out of 20 attempts. And if the phone is turned on, every time I snap the back cover, it goes off again. I’m very positive that the phone itself never fell and never gotten any abuse. no liquid damage. Please help me. — Nico

A: Hmmm… sounds a bit complicated. But just to eliminate the possibility of not having enough power, plug the charger it and let the phone charge for at least 10 minutes then turn it back on. If the problem persists, remove the battery and clean with a soft cloth its connectors as well as the phone’s battery receptors. If those things won’t solve the problem, have the phone checked by an authorized Samsung technician because I have a strong feeling it’s a power switch problem.

Q5: I have a Galaxy Note 3 with AT&T. It shows -1 when it should be 0 and shows 1 when it should be 2. Always off by -1.TRG

A: Apparently it is a glitch. This problem is also common to the Galaxy S3 and S4 as well as to the first two Note versions. If the negative number of notifications show on your email app, clear Email app’s cache and data. If it happens to your messaging app, do the same. Look, you may lose some data while doing the process so better back important ones up before you do this, okay.

Q6: I am a Galaxy Note series lover I used Note 1, Note 2 , and now I am using Note 3, but the latest one Is more unstable comparing to the 2 previous ones, it’s hanging all the time, at least once a day I have to either restart or remove the battery to use it properly. When I need to call someone from the phone book the phone hangs and get very hot until I restart or remove the battery. Is there a solution?Christian

A: There are a lot of things that may causing the hanging or freezing problems in the Galaxy Note 3. In your case, however, since you mentioned the phone freezes when you call somebody, try clearing Phone Dialer’s cache and data then reboot the phone. If the problem persists, try clearing TouchWiz’s cache and data (which may result to losing your personalized home screens). Going further, clear RAM, wipe cache partition via the recovery mode and if all else fails, perform a Factory Reset. Of course, I assumed you have the latest version of Android installed on your phone already.

Q7: Hi. Right now I am facing really serious problem. A lot of my pictures in my gallery is missing just after I sort it through new folders. I have checked un hidden files and all and still cannot be able to find it. If I have deleted it, how come there is still some pictures left in that folders? Can you help me to restore and get back my pictures. Its all my holidays pictures. Thank you. — Ayu

A: Odds are you have saved those pictures in your external storage or SD card, so try looking for them there. If you cannot navigate well using your phone, take the SD card out and let your computer do the job. If your computer cannot read the SD card, then we can’t do anything about it. Secondly, you may have enabled syncs in your phone. If you did, you can find copies of your pictures in Google Plus, or Dropbox, or Picasa, or whatever cloud storage you may have used.

Q8: Hi. My Galaxy Note 3 data are not shown on Windows PC via USB 3.0 connection. I turned on the debugging option but not work. Help me fix this problem and what should I do? — John

A: Turning the debugging option on your phone doesn’t eliminate the necessity of installing correct drivers for it to be detected. So, make sure you have installed USB 3.0 drivers on your computer firsthand, then install Galaxy Note 3-specific drivers. Or, download and install Samsung KIES for Windows. That would solve this problem 98% of the time.

Q9: Hi I recently got my Samsung Galaxy Note 3 from Vodaphone on contract. I inserted SD card 32GB SanDisk which I had previously had in my Samsung Galaxy Note 2 tablet unused. Anyway all was ok and I never stored anything on the SD card from my phone however today phone keeps saying insert SD card.  We took the card out and back in, still showing the same. The other phone also does not see the SD card. We tried the card in tablet and now the tablet cannot see it either. Is this a card or phone problem? I need to know ’cause the phone is under contract with Vodaphone. Otherwise love Samsung changed from iPhone but now starting to seriously wonder if I made a mistake! I used iPhone 4 years no hassles. I really loved my tablet so decided to get the note 3 phone. Please let me know solution. My husband has ordered 64GB Samsung SD cards as well for my phone to use. Not sure if they will work now.

A: It only means one thing–your SD card may have been damaged and your mobile devices cannot read from it. Try inserting the card to your laptop and have the computer read from it. You may be prompted to reformat the external storage device so do that. But remember, you will lose everything in it when you do but that’s the last option you have to know whether you can still use the SD card or not. After formatting it, try to see if you can copy file to and from it via your computer. If you can, try inserting it to your phone. By the way, your husband’s decision of getting a new SD card will save you from a lot of trouble in bringing the dead SD card back to life.

Q10: Hi guys, I use Samsung Galaxy Note 3. Every night I will leave the phone at the side of my bed. And last night I slept and swept the phone down to the floor. Then I checked the phone and found that they had the “camera fail” shown when I turned on the camera. After that, I found the way to revise the phone. The ways you advise in the site it was really good. Now, I can use back camera or the main one. However, when i swipe to front camera, it still shows “Camera Fail”, could you give me some advise? Thank you so much for your kind consideration. I look forward to seeing your feedback.Fah

A: It could be a software problem, a hardware issue or both. To troubleshoot it, go to your phone’s application manager, find Camera and clear its cache and data. Reboot the phone and use the front camera again. If the error message is still there, you have no other option but to do a factory reset before you can decide to have it checked by a technician or bring it back to where you bought it. It is better you backup your data first and do a hard reset because once technicians can lay their hand on the phone, the first thing they will do is to do a factory reset as well. Get the point?

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or subscribe to our newsletter. Thanks.

How to fix Samsung Galaxy Note 3 that’s not charging – Troubleshooting Guide

The Samsung Galaxy Note 3 is still one of the powerful phablets available in the market today but if it won’t charge, then it will become useless if the battery is drained. When troubleshooting a phone that won’t turn on, it is very important to verify if the device still charges because the reason it’s not turning on is may be because the battery is just drained.

Samsung-Galaxy-Note-3-not-charging

In this post, I will guide you through troubleshooting a Samsung Galaxy Note 3 that won’t charge. This is also an answer to the questions sent by our readers in the past who were asking for our assistance. The steps I used in this guide is the same as the steps we technicians use when troubleshooting the same actual problem only that we can’t physically inspect the phone.

Before we go any further, if you have other problems with your phone, I suggest you visit our Samsung Galaxy Note 3 Troubleshooting page as we’ve already addressed hundreds of problems in the past. Find issues related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form to request assistance. Just make sure you accurately fill up required fields and provide further details. The more information you can provide, the more accurate our solutions are.

Troubleshooting

The main purpose of troubleshooting is to know what the problem is and what causes it. It doesn’t guarantee a fix but information. Once you have the details of the problem, you can find ways to work around it.

Step 1: Plug the charger in and allow the phone to charge

If the phone is still on, plugging the charger in will tell you immediately if it charges or not or if the device responds when the cable from an active charger is plugged into its charging port; the usual charging icon will show. On the other hand, if the phone is off, the LED indicator will tell you if it charges or not.

Step 2: Check the ports and connectors

Corrosion will interfere with normal charging process that is why it is necessary to check if the charging port is corroded with dirt or other debris. Just by looking directly into the port will tell you if there’s some debris stuck in it. One way to make sure it’s clear is to get a small brush, insert the bristles in and start the brushing motion.

Once you’re done checking the port on your phone, check both ends of the USB cable you use in charging. Cleaning both ends will also help. Lastly, check the port on the charger and clean it like you did on your phone. After doing all these, attempt to charge the phone.

Step 3: Verify the charger still works

The easiest way to do this is to use a different charger and see if the phone responds to it. If so, then your charger needs replacement, otherwise, there’s more to the problem than a busted charger.

If using a different charger is impossible but you have other devices, then try charging them using your charger and see fi they respond to it. If they don’t, it doesn’t actually mean the charger is busted. It could be the cable you use.

Step 4: Verify the USB cable isn’t broken

Using a different USB cable is the most effective way to determine if the original is broken or not. The cord bridges the charger and the phone so if there’s a break somewhere, current can’t be conducted.

The Note 3 uses the USB 3.0 cable but you can actually just use other cables that support USB 3.0. Or if you know someone with the Note 3, borrow the cable and try it on your phone.

Step 5: Verify the battery is properly mounted and working

Remove the back cover, pull the battery out and try cleaning the connectors. Begin by inspecting the connectors at the back of your phone. See if there’s a bent pin that may not make good contact with the battery’s connectors. Moreover, get a dry cloth and wipe the connectors on the battery just to make sure there’s no corrosion.

After the cleaning, place the battery back in and make sure it’s properly mounted. Secure it with the back cover and attempt to charge the phone. If still nothing, then it’s time you sought help from a technician.

Step 6: Send the phone in for repair

If all else fails, it’s safe to assume that the problem is with the hardware. Seek help from a technician who can physically and thoroughly inspect the phone for hardware faults an all. If it weren’t the hardware that’s causing the problem, the firmware may have something to do with it but then again, it’s beyond your grasp.

Charging issues aren’t just hardware problems. The firmware also has something to do with it since it detects the current and controls its flow into the battery while turning on some components (like the LED indicator) and showing the charging signs.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 4]

Samsung-Galaxy-Note-3-NeoThis is the fourth part of our Samsung Galaxy Note 3 Problems series and there’s more to come as the number of Note 3 owners who emailed us was doubled since I published the first 3 parts. But no worries, I will continue to find solutions to those problems and maybe next week, I will respond to emails we received, at least, I’ll do my best.

Try to browse through the post and see if your problem was addressed. If not, read the first three parts:

Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 1][Part 2][Part 3

We will do everything to help our readers and we will use all possible media to do that. So, if you have problems, questions, suggestions and clarifications, you can ask us through our Facebook Page, Google Plus Community, subscribe to our newsletter or email us at [email protected].

Note 3 keyboard stopped

Problem: Hi, I just bought a Samsung Note 3 on February 2014, it was fine till I installed the update. After the update, it keep popped up “Unfortunately, Samsung Keyboard has stopped”.

I cannot send message and anything that do with typing the words by using the keyboard. Can you please help me? Thank you so much.Leow

Answer: There could be some compatibility issues with the stock Samsung keyboard and the new Android version. First off, try clearing the cache and data of Samsung keyboard from the Application Manager. If that doesn’t work, clear the cache partition by booting to the recovery mode. If the problem still persists, no other option but to do a master or factory reset. I know it may sound a little inappropriate but some data files may have been corrupt during the update or are not compatible with the new OS. A phone as new as yours, it’s worth a try.

Note 3 failure to transfer/move files

Problem: Hi hope you can help me on this one. I discover today that my Note 3 is unable to move files from phone memory to SD card and vice versa, using (or going to) ‘my files’. I try to reboot it and search the web to find solutions but unfortunately nothing come in hand. Hope you find a way to fix this. Thanks in advance.Richard

Answer: The functionality to move or transfer apps from the phone’s internal storage to microSD card has long been enabled, so you should be able to do it provided you have an updated Note 3. However, there are apps that cannot be moved especially default apps or the ones that were already installed on the phone when you bought it. These apps are part of the Android core and may need to run during boot up, since the microSD card will be loaded a little later, these apps can’t be installed on it to prevent complications during boot up.

Another reason why you can’t transfer them to an external storage is when your microSD card is defective or has some problems. If the phone can’t detect the SD card, the ‘Move to SD card’ button may be disabled or can’t be found at all. The goes for write-protected SD card. What you need to do is check for the latest updates first, then check the status of your SD card and find out whether or not the app you’re trying to transfer comes with the device.

Note 3 duplicate numbers

Problem: Hi, I think this is a wonderful idea helping others with their phones.  Keep up the good work:) I’m so surprise to know  there are so any problems the other Note 3 users are having.

I think mine isn’t as significant as any I’ve read but I’m very frustrated now with my only problem with my Note 3. I had it since November. The duplication or up to 7 repeats of one number.  So you can imagine a contact with 3 numbers. “Worries.” Lolol

I’ve tried the menu options to the phone settings.  I have my contacts customised. Still too many unnecessary numbers. Hope you can help me clear this annoying problem up. Thanks in advance.Andrea

Answer: The Note 3 is one of the best smartphones available in the market today and it’s pretty popular so it is expected more people would be reporting issues about the phone. Other smartphones also have their share of problems and many of those are the same as the ones Note 3 owners encountered.

About your problem, well, duplicate contacts issues are among the most common problems in Android world especially that the phone is usually synced to more than one source. But don’t worry, developers already thought of it and it can easily be fixed, although you would need a little bit of patience. What you need to do is merge those contacts to one. Here’s how:

  1. Launch the Contacts app from your phone.
  2. Choose the contact that appears more than once.
  3. Once the contact is already selected, tap the Menu key.
  4. Tap Join Contacts.
  5. Choose contacts you want to merge.
  6. Confirm your action and you’re good to go.

That’s how you remedy the duplicate contacts problem with the Note 3.

Note 3 corrupted microSD card

Problem: To whom it may concern, I have problem reading my mircoSD card on both my mobile Note 3 and my computer.  It suddenly said the card is blank or unsupported files in it. May I know what actually happen? Is there anyway to retrieve my photo on this card again? Appreciate your help and reply soonest. Best regards, Tristan.

Answer: The quick answer I could give is that your microSD card is defective that’s why your phone and computer cannot read from it. However, if your computer can still read from it and that it shows nothing when you try to open it, it could have been reformatted. There are pretty advance applications that could retrieve deleted data from any storage device but I’m afraid we don’t have access to those applications. What your computer or phone sees is what it is, if there are no photos in it, there’s no way you could retrieve them.

Note 3 incompatible charger

Problem: My name is Darryl and I have a problem with my Galaxy Note 3. The problem is when I try charging my phone it says incompatible charger. I’m using the charger that came with the phone. I’ve had the phone for three months now and I bought the phone brand new. If you could help I would appreciate it.Darryl

Answer: The charger may have some defects or totally defective. However, if this problem started to happen after you updated your phone, it could be just some corrupt data that’s causing it. You need to clear the cache partition if this happens. However, if the phone says the charger is not compatible and it refuses to charge, the charging unit is defective. You need to have it replaced or you have to buy one. The workaround is, charge your phone with your computer.

Quit Walking Mate on Note 3

Question: Is there any way to exit the app. It’s constantly running in the background. I’ve met my goal but there is no way to actually exit the app without uninstalling.

Answer: The app is part of the S Health package in your Note 3. You can always go to Application Manager and force close S Health from there. Have you tried this already?

Note 3 dictionary problem

Problem: Hey there! I really appreciate your posts on the matter thus far and I have my own issue that I hope doesn’t stump you. In my Note 2, whenever I would be entering a new word – a name, email address, etc – I would type out the word, hit the arrow, and the word would be saved in the dictionary and would be suggested in typing/swyping. Now my Note 3 does not do this. I feel like I know my device so I’m pretty sure all of the appropriate settings are turned on. I went to a local Samsung media outlet and they could not help me after an hour of playing around with it. Everything else in my Samsung is working as it should, and I’ll agree that this isn’t a major issue. But if you could help me out, which I hope you can, it’ll save me a considerable amount of time on a daily basis. Thank you. All the best. Look forward to reading your posts.Daniel

Answer: If I were the technician, I may also require more time playing around with your phone to know what the problem is. If only I knew what caused this, I may be able to help  you solve it. So far, there weren’t any glitches or problems with Samsung keyboard that I know of. I’m not sure if it was working fine when you first used the phone or it was already like that out of the box. I assume you already know you only have to enter a word one time and when that word has already been added to the dictionary, you won’t be prompted to enter it the next time you use it. Instead, you will be given options what word to enter if predictive text was enabled. Yes, it’s not really a big issue but you could save a lot of time tapping the word instead of typing it letter by letter. But rest assured I will look into it further.

Note 3 Wi-Fi keeps dropping

Problem: Ever since the first galaxy I have loved Samsung phones and it continues with my Note 3 but it’s giving me trouble and I can’t figure it out. I’m not sure when it started or if it has always happened but my Wi-Fi constantly drops, connects, then drops again. It states that the quality is too low even if it’s showing full bars and a 3rd party analyzer is saying it’s strong.  This happens on just about every Wi-Fi I’ve connected to.  Eventually it works itself out and will stay connected for a while but it’s so frustrating….help. Thanks.Scott

Answer: It’s important for us to know if this problem already existed out of the box or if it started to manifest after months of use. If the phone was already like this ever since, there could be some hardware problem that we can’t do about except bringing it back to the store and have it replaced. However, if it started some time after you bought it, some settings may have just been messed up. But here are the things you could try:

  1. Disable Power Saving Mode.
  2. Disable Wi-Fi Power Saving Mode.
  3. Go to Advanced Wi-Fi settings and enable ‘Always’ connect to network during sleep.
  4. Make sure your network doesn’t have problems. Unplug your router for a minute to reboot it.

Note 3 service problems

Problem: My service is horrible. I have been a [name of service provider altered to protect the company’s reputation] customer for years. My Note 3 does not work in half the places any of my other phones did. I routinely miss phone call and will get tons of texts at one time because it didn’t have service and I didn’t know it. I will get failures to send texts because it says I don’t have service. Some of this is occurring in urban city areas and rural it doesn’t matter. The phone signal is the worst I have ever had. They have sent me a new phone and new SIM card. Whenever I call to complain they just keep telling me no we don’t have any other issues from others about this. Might as well give me a 1990’s flip phone at least it worked. Thanks.Matt

Answer: If there’s one thing I learned from being technical support representative is that you can’t tell the customer there is an internal problem especially when there’s a possibility that the customer will find another service provider. Okay, so they replaced your Note 3 with a new one and sent you a new SIM card to go with the new phone but the problem is still there. So, let’s try to put it that it’s just a coincidence that the two Note 3 phones given to you have exact same problem. At least, give them the benefit of the doubt and ask for another replacement because the first two phones have problems. If the third phone would have the same issues, would you think it’s just another coincidence?

There’s no way for us to know what the problem really is. As for me, it’s not a phone problem and it wasn’t clearly not a coincidence. But if you’re using 4G as of the moment, try to use 3G and see if you’ll get better service. If you do, then the problem is with the 4G network. But if you’re still getting the same lame service, ask for yet another replacement. I know the hassle on your part and I’m sorry but you need to go through it if that’s what it takes for them to act on your problem.

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How to Set Custom Notification Sound for Each App in Galaxy Note 3

Samsung Galaxy Note 3 notification sound

How do you get custom notification sounds for different apps in Samsung Galaxy Note 3? So far, I can only set one notification that applies to everything.” This was the question sent to us via Mailbag.

Changing the Custom Notification Sound in General

In general, you can set your the notification sounds of your apps by going to Apps and then going to Settings. From there, go to the Device tab followed by Sound. After that, you can set your desired notification alert in the “Default Notification Sound” option.

If you wish to change your ringtone for calls, go all over to Sound using the instructions above but tap Ringtones instead. In that portion, you can switch to any ringtone that you prefer.

Setting the Custom Notification Sound of Each App

Having the same notification sound for every app in your device can be confusing, especially if you are only monitoring the updates of certain apps. So, if you want to set a notification sound for each app in order for you to know right away which app gave you an alert, all you have to do is access the app and hit the Menu key. This should reveal options which will let you select your desired notification sound.

For example, if you want to set a specific notification sound for the Gmail app, just go to the app and hit the Menu. Next, go to More followed by Settings. This will reveal an option to select a ringtone wherein you can set your preferred notification sound.

It should be noted though that the process varies for every app. Some apps will offer the option directly from their Settings once you open them. On the other hand, others may not even offer an option to do such.

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How To Fix Fast Battery Drain Problem On Note 3

Note 3 fast battery drain

Even before Lollipop was released, there were rumors that specially mentioned battery issues being the main reason for the delay of the new OS. Now, several months later, it looks like Google is still trying to address the issue, which may confirm that those rumors may have been true in the first place. It’s not uncommon to encounter battery issues in many tech forums though, before or after Lollipop was introduced. That said, TheDroidGuy want to make sure that our readers with the same problem are aware of the issue and it’s trial-and-error resolutions. There’s no definite fix for battery issues due to a few factors one must consider.

Best Portable Phone Battery Charger 2017

If you have similar problems, just go over this short post on how to fix fast battery drain problem on Note 3, or let us know about it through our email (provided below).

 

Problem #1: Note 3 loses battery fast when Wi-Fi and Sync are enabled

Hi. I am regular reader of your post of Note 3. I am a Note 3 user from India. I have noticed from last couple of days that whenever I turned on Wi-Fi and enable sync on…the battery starts draining super fast. However when Wi-Fi is off and sync is off too the battery works perfectly fine. Why so? I am running Android 4.4.2 and my phone is rooted. Can you please be so kind and revert me back the solution. I do not want to format the phone as i am having heavy content. Thanking you in advance. Your fan from India. — Ayaan

Solution: Hi Ayaan. We have no idea how fast the rate of your battery power loss is but it’s definitely a highly abnormal situation for a Note 3 to have this problem. Try to check if third party apps may be causing this by booting the phone in Safe Mode for a few hours. If there’s no significant battery loss when in this mode, please disable and/or uninstall third party apps until the issue is gone.

Problem #2: Note 3 battery drains faster after updating to Lollipop

Sir, I have recently updated my Galaxy Note 3 (SM N 900) to Lollipop version 5.0 after I got an update alert. Soon after the update I am facing some issues with the phone. None of the apps which were previously installed like Facebook, WhatsApp, Chrome, Gmail seems to work. The icons are also missing but under device manager the app are showing but the space is showing as 0.00 bytes.

I tried to download again from Google Play. But it is not opening as well.

Battery seems to be draining too fast.

The Lollipop update is causing great inconvenience in my work life. Will be grateful if you guide me with some troubleshooting steps. Thank you. — Ranotosh

Hi! I’M Mayank from India. I am using Note 3 N900 for more than 1 year. It always work fine for me but now I’m having a lot of problems after updating to Lollipop. I read your thread about these problems and I’m also having the same problems. I format my phone, wipe cache and data, factory reset. done everything. Gallery takes a lot of time to open, battery drain issue, hanging, keypad issue, etc. Today I thought I should root my phone. Should i do that? Or wait for another update?

I want to delete all useless apps from my phone like Chat On. I don’t know why it still exits when Samsung stops its service. Please give me suggestions. Should I root it or not? If yes then please provide tools for rooting. Thanks in advance. 

P.S. Hey! I want one more suggestion from you. I love to do photography. i want an app which gives me manual functions of camera like manual focus etc. Just like in G4. Is there such app? — Mayank

Hi. My name is Felipe and I own a Galaxy Note 3. Since the software update, the battery doesn’t last more than 2 hours, when it used to hold for the whole day. Another thing is that all apps seems to be lazy, like taking much longer to perform the action after the touch. Do you know how I could solve these problems? My main concern is regarding the battery.  I appreciate your help and support.  Best. — Felipe

My husband has been avoiding downloading the Lollipop update for his Note 3 for a while now because my Note 3 and my daughter’s Note 3 became very glitchy and both suffer from fast battery drain since we download the upgrade back in April.

He’s not quite sure how it happened but his phone downloaded the update for Lollipop. He’s been able to hold off the installation by rescheduling it to a later time. Is there a way to delete the update or prevent it from installing? Thank you. — Juliane

Hello, and thank you for taking the time to read my email.

Since the new Lollipop update I have found that battery usage is not what it used to be. My husband and I both have Samsung Note 3s and they both use batteries very quickly now since the Lollipop update. It is strange that this only started happening since we did the update. I have tried to make sure that there are not programs running in the background as much as I could.

The second issue that I am having and also I know two other people having the same, so it is not exclusive to me. When I am sending and receiving text from someone oftentimes the text that I send appears on the screen after the one that someone else sent. Even though the text that they sent is in reply to my text. It is very difficult to have a conversation like this because I cannot keep up with what message came when. So it is if it is an active message back and forth within the same minute or two, it does this. Thanks again for your time. Regards. — Linda

 

Solutions: Hi Guys. Lollipop update has been known, for quite some time now, to cause all sorts of problems including the one you are experiencing. Sadly, even months after it was made available for public consumption some initial issues has remained largely unaddressed.

Due to a huge number of Samsung smartphone users around the world, it appears that most of the problems are due to poor hardware products rather than a software one. In fact, Google developers deserve a big part of the blame in this matter. It’s been observed that the new Lollipop operating system tends to prevent mobile data connection from being turned off completely in contrast to how KitKat managed this feature. The Google Play Services process as well as Google Now are some of the notorious native apps that causes some problems. Because they are tied to the core of the operating system, many internet-based apps manifest all sorts of problems. That said, their impact are usually manifested in severe slow performance as well as battery drain issues. Clearly, Google is aware of the issues surrounding Lollipop’s release and must be working on ironing out things. But when  an effective patch will be rolled out is still a question at this point.

Indeed, Google can be blamed but other factors may also be at play. Outdated apps designed for the previous OS can also play a negative role. The only effective solutions that both Google and Samsung suggest are clearing the phone’s cache partition and factory reset. We know that you may already have an idea that you will find these possible solutions in our forum but they are the only ones that can work things out. If these two will not return battery consumption rate to normal, a more drastic change in your usage habits may be needed. We have filed a short post on how to extend the battery life of an S4 and S5 before (the ideas can be applied to Note 3s as well) so try to make use of it.

Let us know if they will resolve your woes.

Mayank: Rooting your phone provides a slightly new firmware environment so if you have all the standard solutions, you might as well just try it. There are many root tutorials in the web that you can try but we recommend that you follow the ones being shared in XDA-Developers Forum.

There are many Android apps that gives you DSLR-like controls. Try Camera FV-5 and Manual Camera. Both are them are available in Google Play Store.

Juliane: To stop your phone from notifying you of pending Android OS update, just go to Settings>System>About device>Software update, then uncheck auto update.

Linda: Your second problem is caused by incorrect date and time settings. Select automatic date and time and time zone under Settings>System>Date and time section. This should fix SMS messages that are out of order.

Problem #3: Note 3 battery not charging after updating to Lollipop

Hi. My Samsung Note 3 updated to Lollipop earlier this week (Verizon Wireless) and since then, the phone simply won’t charge.  I’ve tried multiple USB cables and chargers, and the result is always the same: phone recognizes that it’s charging, but it doesn’t actually charge at all.  Instead, I think it drains the battery faster. My phone is officially dead since I can’t charge the battery, and I don’t know what to do. 

I read your latest article and the part about the charging was terrible advice, as it has nothing to do with the Lollipop update and effect on my phone’s inability to charge. Please help?

https://thedroidguy.com/2015/05/samsung-galaxy-note-3-problems-errors-glitches-solutions-and-troubleshooting-part-74-106869#qMIBJAK1AQxEVXhl.97.  Thanks. — KT

Solution: Hi KT. If you suspect that the battery may have died sooner than expected, try using another one and replace it if necessary. We haven’t heard of any firmware update damaging a battery to completely render it useless but it’s possible.

 


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How to fix Samsung Galaxy Note 3 that can’t detect or connect to any Wi-Fi network [Troubleshooting Guide]

We’ve been contacted by some of our readers about their problems with their Samsung Galaxy Note 3. In this post, I will focus more on two problems with the device; it’s inability to detect and connect to any Wi-Fi network. Internet connectivity is one very important function that many smartphone owners can live without especially those who are using their devices for emails and other instant messaging services.

Galaxy-Note-3-Wi-Fi-Problems

While Galaxy Note 3 can connect to the internet via mobile data and Wi-Fi, the latter is often more preferred for some obvious reasons. But what if it couldn’t detect any network? Or worse, what if it couldn’t connect to any available Wi-Fi network?

Read on as I will walk you through troubleshooting your phone in case any of the situations I mentioned happens to you. I will show you how to safely determine what the problem is and fix it as fast and as economical as possible.

But just to set proper expectations here, there are things we cannot fix on our own. The best example would be the hardware-related problems, which need intervention from a technician who can physically inspect your phone and closely diagnose the issues.

If you have other problems, visit our Samsung Galaxy Note 3 Troubleshooting page as it contains hundreds of issues we addressed before. Try the solutions we provided and if they didn’t work for you or if your problem couldn’t be found on that page, then email us at [email protected] and we will be happy to assist you. If you want to get in touch with me directly, visit my profile page to know how. You may also visit our Facebook and Google+ pages for more support.

  1. Galaxy Note 3 can’t detect any Wi-Fi network after an update
  2. Galaxy Note 3 can’t to connect to any Wi-Fi network at all

Galaxy Note 3 can’t detect any Wi-Fi network after an update

Problem: Hi there, I have the Note 3 and recently with the new update a few days ago the phone cannot connect or detect any Wi-Fi network at all. I have tried resetting, turning the phone off. I have tried at least 4 different Wi-Fi networks and someone next to me can use the network so i am assuming its my phone. Maybe the new update did something to it. If you can help that would be great because the last thing i want to do is reboot the phone.

Troubleshooting: If this problem happened immediately after an update, then it could have been the new firmware that caused it. There are, of course, things you need to check prior to troubleshooting the problem and the first thing I want you to do is boot your phone in safe mode to rule out the possibility that a third-party app has something to do with it. Also, while in safe mode, the phone works normally without the intervention from apps you downloaded.

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

While in safe mode, try turning the Wi-Fi on and off to see if it can detect a network, if not, then you need to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power
  3. When ‘GALAXY Note 3′ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

At this point, the problem may have already been fixed. For radio issues that occur after an update, it’s often the caches that may have been corrupted during the process. Just wipe the directory where they’re stored so that the system will be forced to created new files that will work well with the new firmware. But just in case the problem persists, a factory reset is necessary. Of course, you need to backup every bit of data you don’t want to lose.

Galaxy Note 3 can’t to connect to any Wi-Fi network at all

Problem: We have two Note 3 phones. Identical models. Mine appears to have done an update (without my approval) and the only thing that has happened to mine is the loss of some of my contacts. I will get them back. My partner’s phone though, will not now connect to any wi-fi device whatsoever. She has tried the fixes listed on your site, with no change to the situation. I have suggested she try a system restore, but the problem with this is the loss of data, or the hassle of backing everything up. Can you suggest a fix for the ‘no wi-fi at all’ problem? Cheers.

Troubleshooting: Reboot, that’s very first thing to do when it comes to problems like this. There are times when the service that handles wireless connectivity crashes and reboot is often the most effective way to bring it back to life. After such procedure and the problem still persists, then the real troubleshooting begins.

Just like what I suggested in the previous problem, boot the phone in safe mode to isolate the issue. If it was caused by a third-party app, then the Wi-Fi function should work properly in safe mode. Otherwise, it’s almost certainly a firmware issue. Just follow these steps first to boot your phone in safe mode and try toggling the Wi-Fi switch on and off:

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

After turning the Wi-Fi on and off and it can detect a network but can’t connect to it, then try to reboot your network equipment just to refresh your network. After, try connecting other device to it just to find out if the network works the way it should and if it does, then proceed to performing master reset. I understand the hassle of backing everything up but it appears that the reset is necessary to make your phone work again. It’s worth it. This is how you effectively reset the device:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

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