How To Fix Samsung Galaxy Note 3 Wi-Fi & Mobile Data Connectivity Issues

Welcome to our focused troubleshooting series that deals with Wi-Fi connectivity issues on the Samsung Galaxy Note 3. Staying connected is very important for the smartphone owner, it is in fact one of the reasons why they bought a smartphone. While the phone can connect using mobile data it is always good to use a Wi-Fi connection since it is cheaper, oftentimes faster, and consumes less battery life. There are however instances when the device is not able to connect to a Wi-Fi or mobile data source which is what we will be addressing in this post.

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Note 3 Wi-Fi & Hotspot Error

Problem: Hi there, My issue is this and I can’t find a solution. Phone software is: Android 5.0. Carrier is Verizon. I believe this just started happening with Lollipop. On the rare instances I turn on the phone’s hotspot, every 30 seconds I get a pop-up which tells me that the WiFi and the hotspot cannot be active at the same time. It lists two options: OK, to turn off the WiFi, or Cancel, to leave the hotspot active and close the popup. I’ve even tried turning off the WiFi manually in advance. Unless I hit the other option, ‘cancel’ on the pop-up, it will turn off the hotspot. The result of this is that I’ll get this popup every 30 seconds and if I don’t continually tell it to cancel, it will turn off the hotspot. Additionally, the popup will not bring the screen back on, so if the screen is off, you can’t see the popup and it’ll just shut the hotspot down. What the hell good is this? I don’t want to have to hit the cancel selection every 30 seconds. Thanks.

Solution: When you turn on your phone hotspot the Wi-Fi of your phone should automatically turn off. In this case however you are getting an error message that basically says that your phone is detecting that your Wi-Fi is enabled. Since this issue occurred after the Lollipop update then you should check for and install any additional update that your carrier may have released to fix this bug.

If your phone software is updated already and the issue still persists then you should try to wipe the cache partition of your phone to eliminate any temporary data that may be causing this problem.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select and wipe the cache.
• With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the issue still remains then I suggest you backup your phone data and do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 Can’t Access Google Account

Problem: I am facing problem in signing in my google account on my note 3. it was working perfectly until i reset it and try to sign in again with my same google account. it keeps telling me. Can’t establish a reliable connection to the saver. This could be a temporary problem or your android device may not be provisioned for data service. if it continues, call customer service. My internet is working perfectly but can’t sign in on my google account and my internet provider works perfectly. please i need your help to fix this. thank you.

Solution: You mentioned that this issue occured right after you reset your phone. The APN settings that are needed to use the mobile data may not be set up yet which is why you are getting this error message. Try signing in to your Google account using a Wi-Fi connection and see if this resolves the issue.

Note 3 Mobile Data Does Not Turn On

Problem: Good day Mr Droidguy, I have a problem with my Samsung Galaxy Note 3,the Mobile Data does not want to turn on. Can you please assist me in this matter.

Solution: Restart your phone then check if you can now turn on your mobile data. If you still can’t turn it on then this issue may be caused by a software glitch. Back up your phone data then do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

If the problem still persists then this may already be hardware related. Bring your phone to an authorized service center for further checking.

Note 3 Wi-Fi Not In Range Error

Problem: Hi. Last week  i installed  the latest software  updates to my Samsung note 3  and now it will not connect to wifi, despite me standing next to modem,  says “not in range”. Tried connecting to wifi at other locations,  same result. Any suggestions?

Solution: First, restart your phone and the router. Once your phone has booted go to Settings then turn on your Wi-Fi. Check if it can detect any wireless networks in range. If you see your wireless network then long press on the connection then click on forget network. Tap on the network again and connect to it. You may need to enter your password again.

If your phone cannot detect your wireless network then the best thing to do right now is to backup your phone data then do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 Not Detecting Wi-Fi Network

Problem: Hi there, I have the note 3 and recently with the new update a few days ago the phone cannot connect or detect any wifi network at all. I have tried resetting, turning the phone off. I have tried at least 4 different wifi networks and someone next to me can use the network so i am assuming its my phone. Maybe the new update did something to it. If you can help that would be great because the last thing i want to do is reboot the phone.

Solution: This issue is similar to the one we tackled above. Try to follow the same troubleshooting steps we recommended to resolve the issue.