Solutions To Samsung Galaxy Note 3 Call Related Problems

Welcome to our focused troubleshooting series that aims to resolve call related problems on the Samsung Galaxy Note 3. As we all know one of the primary functions of s smartphone is to make calls and if there’s a problem in this department then this is going to be a problem. The good thing is that we will tackle some of the latest call related issues sent to us by our readers. We will provide the necessary troubleshooting steps required to resolve each of these issues.

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Note 3 Can’t Hear Calls Unless On Speakerphone

Problem: When I’m making or receiving calls i can only communicate via the speaker or i need ear phones.  I also need ear/headphones to hear any videos I’m watching.  External speaker in opt. I haven’t downloaded any apps recently can’t seem to pin point issue.

Solution: Try checking your phone settings first. Is your Bluetooth turned on? If it is then try turning it off. The reason for this is that your phone may be connecting to a Bluetooth speaker and the sound may be channeled to that speaker.

If your settings are all good then the next step you should do is to restart the device. This refreshes your phone software and can eliminate glitches on the device.

To check if a certain third party app is causing this issue try to start your phone in Safe Mode.

• Turn the device off.
• Press and hold the Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem disappears in Safe Mode then it’s safe to assume that it may be caused by a third party app. Find out what app is causing this and uninstall it.

Finally, if the above troubleshooting steps fail to resolve the issue back up your phone data then do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

If the problem still persists then your phone may have a defective internal speaker. I suggest you bring your phone to an authorized service center and have it checked.

Note 3 Static On Calls

Problem: After I moved to a new location, a majority of incoming calls experience static and a bad connection. I can hear them clearly while they hear static. They usually hang-up and ask me to call them.  When I call them back, the call is clear and has good quality.  Sprint is not able to troubleshoot or help. Is this a network-related or phone-related issue? I had my phone for about a year.Thank you in advance for any assistance.

Solution: Does the issue only occur in this new location? If it does then it is a problem with the signal reception. The network signal may have some interference in the new area. Several causes of this static noise includes a microwave, generator, power lines, and even other electronic devices. Try checking different spots in your new area for a place where no interference occurs. If you find one then as much as possible try to make calls in that area.

Note 3 Only Emergency Calls After Update

Problem: When I try to call out after the update it tells me I can only make emergency contacts even though I have full bars.

Solution: Turn off your phone remove the battery then check the SIM card if it is properly inserted in your device. Do not reinsert the battery yet but instead press and gold the power button for at least a minute to clear out your phone RAM. Reinsert the battery then turn on your phone.

Check if your phone is getting a signal from the network. If needed try switching between the different network modes, each time checking if you can make a call in a certain mode.

• Tap Settings.
• Tap the Connections tab.
• Tap More networks.
• Tap Mobile networks.
• Tap Network mode.

The modes you should check are

• LTE / WCDMA/GSM (auto connect)
• WCDMA/GSM (auto connect)
• WCDMA only
• GSM only

If the problem still persists then backup your phone data and do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 Does Not Ring

Problem: My phone won’t ring, but I know someone is calling because my screen lights up.

Solution: The first thing you should check in this particular case is your phone ringtone setting. Is the phone set to ring when a call is received? or is it set to silent mode? You should also check if there are any special settings in place such as if the phone is set to activate silent mode at a specific time range.

If your phone is connected to any accessories, wirelessly, or not, disconnect them then check if your phone will ring.

If the problem persists then take out the phone battery. Press and hold the power button for at least a minute then reinsert the battery. Turn your phone on then check if the phone rings.

If the issue persists then check the other tones of your phone if they are working. Check if you are notified of a new text message or an email.

Try wiping the cache partition of your phone.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select and wipe the cache.
• With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the issue still persists then backup your phone data and do a factory reset.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

Note 3 No Screen Notification During Calls

Problem: Hi. Ever since I installed lollipop a few days ago I’ve noticed several times that when I receive a call,  there is no screen notification. The phone rings but there is no way I can answer it. After the call ends,  there is no miscall info. Please help. Thanks.

Solution:  This may just be caused by a glitch in the phone software. Try to wipe the cache partition of your phone and see if the issue gets resolved.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select and wipe the cache.
• With ‘reboot system now’ highlighted, press the Power key to restart the device.

If the problem persists then you need to perform a factory reset. this is a highly recommended troubleshooting step whenever issues arise after a software update. Make sure to backup your phone data before proceeding.

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key to highlight ‘delete all user data.’
• Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to turn the restart the device.

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