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Keeps Rebooting

How to fix your Samsung Galaxy J5 that keeps restarting [Troubleshooting Guide]

Random and frequent restarts are often a sign of a serious firmware issue and we’ve actually received a lot of messages from our readers who are seeking assistance because of this problem. We’ve seen a lot of issues like this since we started providing support to our readers in 2012. There were cases wherein it’s due to a failing hardware that the phone keeps restarting and there were also situations where third-party apps were the ones responsible for it.

So, in this article, we will try to tackle this problem again but this time, the subject of our troubleshooting would be the Samsung Galaxy J5, an entry-level device with really impressive specs for its category. We will try to look into possibilities and rule out each of them to be able to pinpoint where the problem lies. After which, we may be able to find a solution that could fix it for good and prevent it from happening again in the future. So, if you own a phone like this and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy J5 that keeps restarting

We need to troubleshoot your phone as soon as possible so we would know if we can still bring your phone back to life or if we need a technician to take a look at it. But before we go to the steps, here’s one of the messages from our reader that best describes how this problem happens…

Problem: Hi guys. My name’s Paul from South Carolina. I have a Galaxy J5 I bought in March and since day 1 I never encountered issues with it until recently when it started to reboot itself every now and then. Well, the reboots may occur 3 or more times a day and it’s very annoying as it shuts down without a warning and it does this no matter what you do. There were already instances wherein my text messages weren’t sent because it rebooted as soon as I hit the Send button. I’ve already tried rebooting it a hundred times but it’s still restarting without any reason at all. I hope you could provide me any help. Thanks.

Troubleshooting: We will try to troubleshoot this device based on how it’s described in the problem cited above. Now, here’s what you need to do…

Step 1: Use your phone while it’s charging

The purpose of this procedure is for us to know if  your phone would still reboot even if it already has a stable power source. A failing battery may also result to this kind of problem wherein the phone can stay powered on only for a few minutes or hours and when the battery glitches, that’s when it reboots. So, plug the charger in and connect your phone, then continue using it to know if it still reboots.

If the problem doesn’t occur when the phone is plugged in, then it’s confirmed the battery is the problem. You need to buy a new one and replace the old one. I’m sure you can do that on your own since Galaxy J5 has a removable battery.

However, if the problem still occurs even if the phone is plugged in, then we have to proceed with our troubleshooting.

Step 2: Reboot your phone in Safe mode and continue your observation

It is imperative that we know if this problem is caused by a third-party app or not because if so, then it would be a lot easier to fix it. At this point, you should try to reboot your phone in safe mode and continue using it while it’s in this state. All third-party apps  will be temporarily disabled so if the problem is caused by one of them, the reboot issue may not occur. Here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the phone no longer restart on its own while in this mode, then our suspicion that one of the apps you installed causes the problem is confirmed. Move on to the next step if this is the case, otherwise, jump to step 4.

Step 3: Find third-party apps that cause the problem

After confirming that third-party elements have a hand in causing this problem, then it’s time to hunt them down, clear their caches and data and then uninstall them if the problem still remains. You should begin your search from apps you installed before the problem started. I understand it would be difficult to pinpoint which app it is that’s why you have to troubleshoot one app at a time. If you have an app in mind, then you should reset it first, reboot your phone normally to confirm if the problem is fixed and if not, then you have to proceed with uninstallation.

This procedure alone may take so much time as you have to wait for the phone to reboot by itself to know if the problem got fixed or not. But here’s how you clear the cache and data of an app as well as how to uninstall one.

How to clear app cache and data on your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall an app from your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 4: Reboot your phone in Recovery Mode and wipe cache partition

Do this step if the problem still happens even if the phone is in safe mode. It’s because the issue might already be in the firmware. But instead of jumping straight to the reset, this is an important step that you should do.

What it does is delete all system caches created by the firmware and then replaces them when the phone reboots. It’s as effective as the reset when it comes to firmware issues but of course, there’s no guarantee the problem will be fixed.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Rebuilding the system caches will take a little more time so wait for your phone to become active and then continue using it like before to know if the problem still occurs.

Step 5: Backup your files and data and then reset your phone

If all the previous procedures failed to fix the problem, then at this point you should already consider the reset. The problem might be a minor one that only reset can fix so make sure you make a backup of your important files and data as they will be deleted and can no longer be restored. After the backup, disable the Factory Reset Protection so you won’t be locked out of your device after the reset. Once you’ve done everything that needs to be done, reset your phone.

How to disable FRP on Galaxy J5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy J5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can also reset your phone via the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A8 2019 that’s stuck in infinite boot loop (easy steps)

  • Learn how to fix your Samsung Galaxy A8 2018 that got stuck in infinite boot loop.
  • Understand the reason why this problem occurs and learn the solution for every situation.

Being stuck in infinite boot loop is a sign of a firmware issue. When it happens, the phone may seem to power on and boot up normally but just before it reaches the home screen, it would turn off and start the boot process over and over again and would only stop when the battery is drained completely. From time to time, it may be able to boot into the home screen but restarts after a few minutes of use and some may even turn off and would no longer turn on. It’s a very annoying problem and should be addressed immediately.

In this post, I will share with you the solution that’s most effective for this problem. It may seem like a very complicated issue but if it’s just a problem with the firmware, then we should be able to fix it without any help from a technician. However, the solution will be based on how the problem started. If you’re one of the owners of the Samsung Galaxy A8 2018 and are currently bugged by this problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy A8 2018 that’s stuck in boot loop


The key to fixing this problem is by knowing how it started. For instance, if the phone entered the boot loop after installing or updating some apps, then you can make the phone boot up successfully in safe mode since all third-party apps are temporarily disabled in that mode.

Safe mode to fix boot loop issue in Galaxy A8 2018

  1. Turn off your phone.
  2. Press and hold the Power button for a few seconds.
  3. When the Samsung logo appears, release the Power button then immediately hold the Volume Down button.
  4. Keep holding the Volume Down button until the phone reboots.
  5. When your phone boots up, you will see the Safe Mode label at the bottom left corner of the screen.

Once you’ve successfully booted your phone up in this mode, find the app you installed or updated and then disable or uninstall it to get your phone to run in normal mode. From there, try to reinstall the app to see if the problem would still occur after that.

This is how you uninstall an app from your phone..

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem occurred after the firmware update, then it’s most likely an issue with the firmware. To fix it, you just have to delete all system caches so that they will be replaced with new ones.

Wipe cache partition to fix boot loop issue in Galaxy A8 2018

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem continues after this, then you have no other choice but to do the master reset. I understand you may lose all your files and data that are stored in your phone’s internal storage but you don’t have much of a choice at this point.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the phone entered the boot loop after a drop or after it got in contact with water, then it’s most likely due to those circumstances and the effect would be in the hardware. Bring the phone to the service center so that a technician can take a look at it.

I hope that our solutions presented in this post can help you fix the problem with your phone. If you have other concerns you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix a Samsung Galaxy J2 Pro 2019 that keeps rebooting by itself randomly (easy steps)

Device issues on random reboots are often tied to a memory issue if not due to an errant app or file. Generally, the underlying cause of the issue is on the software. There are also other cases where a faulty hardware is to blame. Hardware-related issues often require service but those that associated with software problems can likely be dealt with by some workarounds. Highlighted in this post are a few helpful solutions and suggested workarounds to address a similar issue on random reboots transpiring on the Samsung Galaxy J2 Pro (2018) smartphone. If by any chance you own this same device and get to encounter the same problem in the future, then this post might be able to help you out.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy J2 Pro 2018 that keeps rebooting

Before you begin to troubleshoot, try to remove any SD card from your device. There are similar instances when a phone could not get to perform properly because the SD card is corrupted. Should this be the underlying cause, then removing the faulty SD card is the only thing that’s needed to fix the issue. Otherwise, move on and troubleshoot software problems that might have caused your device to misbehave. Here are your options.

First solution: Force restart.

A force restart is an alternative method to reboot and unfreeze a frozen device. It effectively clears any system errors and bugs that caused the device to act up and get stuck.

To do so, press and hold the Power button and Volume Down button simultaneously for about 10 to 20 seconds and then release the buttons when the phone restarts.

If your phone is responding to touches, you can do the usual reboot or soft reset instead. It works the same as a force restart but with some slight variations on how it’s carried out.

To do a soft reset, press the Power button for a few seconds until the menu options show up on the screen. Tap to select Power off option and then tap OK to confirm. Wait for about 30 seconds then press the Power button again to turn your phone back on.

Both the force restart and soft reset won’t affect any data stored on the internal memory of your device, therefore nothing will be deleted in the process.

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Second solution: Boot into safe mode and diagnose applications.

Booting your phone in safe mode can help you determine if the problem is attributed to a third-party app or not. Only the built-in apps are permitted to run in safe mode and third-party apps are temporarily disabled. That said, if the problem does not occur in safe mode, then a third-party app is to blame. Otherwise, the issue is on the phone system. To figure that out, follow these steps to enable Safe mode on your Galaxy J2 Pro (2018):

  1. With the device turned on, press and hold down the Power button until the Samsung logo appears and the menu options to show up on the screen.
  2. When the menu options appear, tap Restart twice. Your phone will then restart.
  3. While the phone is restarting, press and hold the Volume Down button for a few seconds and then release when the phone is done booting up.
  4. You should then see the Safe Mode badge on the bottom left corner of the screen. That means your phone is already running in safe mode.

If the problem doesn’t occur while in safe mode, try to uninstall any suspected apps from your device. To give you some clue, think of which app you’ve downloaded recently. It’s likely the one before the problem started. Don’t forget to test your device after deleting an app to find out if the problem is already resolved. Otherwise, continue to troubleshoot software problems your device.

Third solution: Update software to the latest version, if available.

Among the benefits of installing new software (Android) update are performance and stability. Updates can also resolve device issues inflicted by bugs and system errors. And this might be key to fixing your phone. You can check for new updates via over-the-air (OTA). Your phone must be connected to the Internet for you to do so. Here’s how to check for the latest software version over-the-air on your Galaxy J2 Pro (2018):

  1. Go to Settings.
  2. Tap About device.
  3. Tap Software update.

You will see an update notification if a new version available. Before you download and install new update, make sure your battery is over 50 percent and your phone has enough memory, at least 1GB available storage space.

Then, follow the onscreen instructions to download and install new software update on your device.

Alternatively, you can check and update your phone on a computer using Samsung Kies. To get started, install Samsung Kies on your computer and then connect your device to the computer via USB cable. Simply follow the onscreen instructions in the Samsung Kies software upgrade menu to complete the entire process.

Fourth solution: Wipe cache partition.

Wiping the cache partition is recommended if your device is starting to act up after installing a new update. This clears out temporary files from with the system partition including those that are corrupted and erratic. Unlike a factory reset, wiping cache partition does not affect any data saved on the internal memory, hence won’t result to data loss. Here’s how it’s done:

  1. Press and hold down the Power button until your phone shuts down.
  2. While it’s turned off, press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
  3. Release the buttons when the Samsung logo appears.
  4. Tap on the screen when the Android logo with No Command label appears. Your device should now be in recovery mode.
  5. Press the Volume Down button several times to highlight Wipe cache partition from the given options.
  6. Then press the Power button to confirm.
  7. Wait until the device is done wiping the cache partition and prompts to reboot system now. Press the Power button to confirm and instigate system restart.

Test and see how your device performs after wiping the cache partition. If everything goes back to normal, then you’re good. Otherwise, you’ll need to try other advanced solutions.

Fifth solution: Factory reset/master reset.

As your last resort, you can perform a factory reset or master reset on your Galaxy J2 Pro (2018). This can be the key to fixing the problem if it’s triggered by some tough bugs or complex system errors on the phone. The only downside is that you will lose all your files including personal information, customized settings, and downloaded apps, as everything will be deleted in the process. Any tough bugs are also obliterated. If you wish to proceed, then don’t forget to create a backup of all your critical data beforehand. Then follow these steps, whenever you’re ready:

  1. Open the Apps menu.
  2. Tap Settings.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read and review the message then tap Reset.
  7. Tap Delete All to confirm system reset.

Allow your device to complete the system reset and restore the default settings on your phone. It will reboot automatically when it’s done. You can set up your device as new afterwards. Typically, any software issues on the phone is gone after performing a master reset. That said, your device should be good by now. If not, then it needs service.

Service/Repair options

If none of the aforementioned procedures worked and that random reboots still occur on your Samsung Galaxy J2 Pro (2018) smartphone, you can take it to a service center for hardware assessment and/or repair. The problem could be due to some damaged physical components on your device either physical or liquid damage, which requires service.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your new Samsung Galaxy Note 9 keeps rebooting on its own randomly?

System or firmware issues may occur every now and then regardless whether your phone is new or not, entry-level or high-end. So even if you have the new Samsung Galaxy Note 9, you may still be able to encounter this problem sooner or later. But the thing is that firmware issues can be fixed by doing some troubleshooting procedures provided that it hasn’t been modified in anyway and that your device still runs on a stock system.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that started to restart by itself randomly. We will consider every possibility and rule them out one by one until the problem is fixed. If you’re one of the owners of this new device and are currently bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 that reboots on its own randomly?

Observation is key to fixing this problem and with that being said, it may take a day or two before you can say that the problem is fixed. Now, after doing the following procedures and the problem still occurs, you can always bring your phone back to the store so that a technician can check it out for you. You can also do that if you think it would be a waste of time to troubleshoot your device. However, for those who are willing to take a minute or two to figure out what the issue with your phone is, here’s what you need to do…

Run your Note 9 in safe mode

This is to determine if this problem is caused by one or some of the apps you downloaded and installed. By running your phone in safe mode, you’re temporarily disabling all third-party applications and services associated with them. This doesn’t fix the issue but will give you an idea to know if one of those apps is causing the problem. So, if your Note 9 doesn’t reboot by itself while in this mode, it means there’s really a third-party app that’s causing the problem and it will be a lot easier to fix it if that’s the case.

Here’s how to reboot the Note 9 into Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming that the problem doesn’t occur while the Note 9 is in this mode, reboot it back to normal mode and continue using it until it reboots again but be mindful of the apps you use to know which one is the culprit. Upon knowing the app, you may try clearing its cache and data first but if that doesn’t work, then you really have to uninstall it from your device. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. Tap UNINSTALL > OK.

However, if your phone also reboots by itself even in safe mode, the problem could be with the firmware. And for that, move on to the next troubleshooting procedures.

Reset All Settings

Incorrect configurations or settings may also cause the phone to have firmware-related problems and the thing is that it would be difficult to determine what settings you’ve changed and what are the defaults. To address this, there’s a very simple procedure that will bring the phone’s settings back to factory defaults. Don’t worry, the procedure is safe for your data and files as none will be deleted.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

Continue observing your phone after doing this to know if the problem is fixed. If it continues to bug you, then try the next procedures.

Delete the system cache

There are instances wherein the system cache gets corrupted or obsolete and when this happens, performance issues may occur which includes random reboots and app crashes. We would only know that it’s really the case if your phone no longer restarts on its own after doing the following procedure. Don’t worry, your files and data will still be safe…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Continue using your phone after doing this procedure to know if the problem is fixed or not. If it still occurs, then you have to do the next procedure.

Backup important files and reset your phone

Again, as long as the firmware in your phone hasn’t been modified in any way, a reset will be able to make your device run perfectly again. However, before doing so, make sure to back up your important files and data as they will be deleted during the process and you may not be able to retrieve them. Once the backup is completed, follow these steps to reset your phone…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If you still have issues after the reset, then bring the phone back to the store so that a tech can check it up for you. It’s possible at this point that the problem is already with the hardware.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 that reboots on its own after Nougat update [Troubleshooting Guide]

Issues that have something to do with powering up might be a sign for a more serious problem with the hardware but when a phone as powerful as the Samsung Galaxy S7 Edge starts to reboot on its own after a major firmware update like the Android Nougat, the issue might have something to do with the firmware itself. But it could be the other way around depending on how the phone behaves that’s why we really can’t be certain what’s happening with your phone. We need to troubleshoot your device to know what the problem is.

We will walk you through in troubleshooting your device. We just have to consider every possibility and rule out each of them until we arrive at a point where it would be easier to pinpoint the problem. Once we know what the issue is all about, we can easily find a solution or a method we need to try to fix the problem. If you own this phone and are currently being bugged by similar problem, then continue reading as this post may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Step-by-step guide to troubleshooting Galaxy S7 that keeps restarting

It is imperative that you try to troubleshoot your phone that has a potential firmware problem as soon as possible before the issue becomes serious and that’s the purpose of this post. Now, before we go to the steps, here’s one of the messages from our readers that best describes this issue…

Problem: My Galaxy S7 keeps restarting on its own. I will have it on and while I’m using it, it will restart. I can’t have it on for more than 2 minutes without it restarting. I tried all of the reboot options. I don’t want to factory reset it because none of my files are backed up and it won’t stay on long enough at one time for me to back them up. I did notice that this started happening when I installed the Nougat update. I didn’t want to update it because every time I update it something goes wrong. But my phone basically forced me to update it. This has been going on for about 3 days now. What do I do?

Solution: As you stated that the issue started after the upgrade, then probably it is a software related problem. It could be the old data and files had not been completely removed from your phone during the update process that created a conflict in the system. This time, all you need to do is to rule out the issue by doing the software troubleshooting procedures on your phone. These are the procedures that you should do:

Step 1: Forced Reboot your phone

Since you cannot remove the battery of the device, this procedure is a simulated battery disconnect which is the equivalent of the battery-pull procedure. The purpose of this method is to refresh your device’s memory and to eliminate any system glitches if possible.

To do this, just press and hold the Power and Volume Down keys together for 10 seconds and wait until it reboots. After the procedure, observe the device if it still reboots. If so, move on to the next step.

Step 2: Boot your Galaxy S7 on Safe mode

Although this android environment won’t fix the problem, it is imperative that you should follow this procedure so that we can verify if a culprit that caused the device to reboot without apparent reason is one or some of the apps your installed. In this state, only the built-in apps will run in the system and if your phone is not restarting anymore, then there’s an app that you need to find and uninstall  to resolve the problem.

This is how you reboot your phone in safe mode…

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Assuming the phone has successfully booted up in this mode, then find the apps that cause the problem and deal with them one by one. The first thing you should do is clear their caches and data, then try to update them if possible and lastly, uninstall them if the issue persists.

How to clear app cache and data on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to update apps on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to uninstall applications from Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Clear the System Cache Partition

This procedure will delete all old files stored in the cache directory that the device had been using before the new version of firmware has been installed on your phone. Don’t you worry, wiping the cache partition won’t delete any of your apps or contacts, instead, it will remove all leftover files that might caused the issue on your phone. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Bring the phone back to its factory default settings

After the wiping the cache partition continue to use your phone and observe closely and try to connect it again to your home Wifi. If the device still unable to connect, then it might be a serious firmware issue and you don’t have a choice but to reset your phone to resolve the problem. But before performing the reset procedure, we recommend that you should create a backup in all your files like: music, photos and contacts because all of it will be deleted. This is how to do the master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

By the way, in case you don’t know your Google ID and its password, you better disable the Factory Reset Protection prior to the reset so you won’t be locked out of your phone after that:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

I hope this guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 that started shutting off, restarting randomly [Troubleshooting Guide]

Random shutdowns and reboots can be due to a problem with the battery or some of the components inside your Samsung Galaxy S7. It could also be a sign of a serious firmware issue that needs your immediate attention. In other words, just by having these signs don’t give us a clue as to what the problem really is that’s why we need to do some troubleshooting procedures so that we can, at least, have an idea the cause or the trigger.

In this post, I will help you troubleshoot your Galaxy S7 that randomly reboots or shuts off. We will take a look at every possibility and rule them out one by one until we can arrive at a point where we can easily determine what the problem is all about. So, if you have a phone like this and are currently haunted by a similar issue, continue reading below as this post maybe helpful for you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure to drop by our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S7 that randomly turns off and reboots

Problem: My Samsung Galaxy S7 has been randomly shutting off and restarting lately. Also when the phone is plugged in and I hold down the power button in attempt to turn it on it just flashes a charging symbol. I’m only able to turn it on once I remove the power cord even though the phone is charged above 20%.

Solution: If your phone shuts down and reboots without apparent reason, there are two factors need to consider that triggered the issue, either it is the firmware was ruined or the hardware itself has the problem. So, in order for you to determine what caused the issue the best thing that we want you to do is to rule-out the problem by performing the troubleshooting procedures. But nothing to worry about the methods because it won’t delete your important files or harm your phone. These are the methods that you should perform:

Step 1: Verify if the battery is defective by charging the device

In this particular method we have to verify if the battery is defective or not by charging it until it is full. Usually, due to battery inconsistencies and could not power up the hardware components that may be the reason that your phone shuts down and reboots without any clue. When it is already full do not disconnect it from the charger and use the device again and observe if the issue still occurs. If the problem still persists, then all you need to do is to bring it to the shop so that the technician can check the device. But before you do so, we recommend you to perform first the troubleshooting procedures to eliminate the suspicion that it is not the software-problem triggered it.

Step 2: Boot your phone in Safe mode

While connected to the charger, try restarting your phone in safe mode to know if a culprit caused the issue. In this android environment, the third-party apps will be deactivated and only the pre-installed will run in the system. So, while in this mode and your phone is not anymore shuts down and restarting, then there’s an app you need to find and uninstall it if possible. To do this, follow these steps:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

But if nothing’s change and your phone still shuts off and reboots, you can move to the next method.

Step 3: Try Clearing the System Cache Partition

The system caches are temporary files that your phone had been created and stored in the directory of the device to make it run smoothly and efficiently. So, if these caches were ruined or outdated there is a possibility that inconsistencies will occur on your device without apparent reason. While in this method all old files will be deleted from the partition so that the device can create newer and fresher caches. But don’t you worry all your important files and data won’t be removed. This is how you delete the system caches:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition.Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset the device

Remember, you can do the reset if all procedures fail to resolve the issue of your phone. This will erase all files and data stored on your device including those apps that you had been downloaded from Play Store. Meaning, you will bring it back the system to its factory default and before you do so, we recommend that you should create a backup by transferring all of it to your computer or SD card.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset, observe closely if the issue still persists. If so, the best thing that you should do is to visit the nearest shop in your place so that the technician can check it for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your LG G7 ThinQ keeps rebooting randomly (easy steps)

Random reboots are supposed to be issues with the firmware provided there are no signs of physical and/or liquid damage on your device. We have been contacted with some of our readers that own the new LG G7 ThinQ saying that their devices reportedly started to reboot by themselves without apparent reason. If you have a new premium phone like the G7 ThinQ, you would always want it to work smoothly and perfectly without any issues. But just because you encounter this problem doesn’t mean your device is already defective or damaged. It might be just a minor problem that needs to be rectified on your end.

In this articles, I will tackle this problem and help you troubleshoot your new device to know why it keeps on rebooting by itself. That way we can try to formulate a solution that may get rid of the problem for good and prevent it from happening again in the future. On the other hand, if we can find out that this is more of a hardware problem than a firmware issue, then you always have an option to employ the services of a technician to check it for you. Or, you can just have it replaced by going back to your retailer. So, continue reading as this post may be able to help you one way or another.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to fix LG G7 ThinQ that keeps rebooting by itself

Unless there’s a clear indication that your phone has physical and/or liquid damage, random reboot problems are often firmware-related issues and you can actually fix them on your own without any help from a tech. The following are the things you can do to make your G7 ThinQ work perfectly again without all those random reboots…

First solution: Run your phone in safe mode

It is important that you determine if third party applications play a hand in this problem. There are apps that can actually make your phone act like crazy and if that’s the case, then you can fix this problem easily.

In safe mode, all third parties are temporarily disabled so if the phone doesn’t reboot on its own while your phone is in this mode, then it confirms that there’s a third party app that’s causing the issue. The next thing you should do if find out which app it is and uninstall it. This is how you run your device in safe mode:

  1. While your phone is on, press and hold the Power button until the menu options are displaced.
  2. Press and hold Power off option.
  3. When prompted to Restart in Safe Mode, tap OK to continue.
  4. Wait until your phone restarts and boots into safe mode.

An indication that it has entered safe mode is the Safe Mode label shown at the bottom of the screen. At this point, use your device as you normally do. Finding the app that’s causing the problem could be a bit of a challenge but that should be done in order to fix the issue.

However, if the phone still reboots randomly while in safe mode, then you must try the next procedure.

Second solution: Manage internal storage

To get started with memory management, view the current memory status of your LG G7 ThinQ with these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Memory.
  4. Tap the drop-down arrow and select the preferred interval.
  5. Check the amount of Free storage.

If the available storage space is lower than 1GB, then you’ll need to free up memory space.

Third solution: Update firmware

Make sure your phone’s firmware is up-to-date. If you haven’t updated it recently, then you may have already missed a couple of updates. Take time updating the system and see if this fixes the problem.

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Update center.
  4. Tap System update.
  5. Then tap the option to Check for update.
  6. Follow the rest of the onscreen instructions to download and install the latest software update. Your device must be connected to Wi-Fi Internet, has ample battery life, and memory space to proceed.

Alternatively, you can download and install new software update on your LG G7 ThinQ from a computer. To get this done, you will need to download, install and open the compatible software for the LG G7 ThinQ to your PC beforehand.

Fourth solution: Wipe cache partition

If there are corrupt system cache, your phone may also act up like this so it’s a possibility you need to rule out. You can do that by wiping the cache partition of your LG G7 ThinQ. Don’t worry, none of your files and data will be deleted if you did this…

  1. Tap Settings from the Home screen.
  2. Select the General tab.
  3. Tap Storage then select Internal storage.
  4. Wait for the menu options to populate.
  5. Tap the option to Free up space.
  6. Tap Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, and Raw files from camera.
  8. Tap Delete twice to confirm.

If it continues to reboot by itself after this, then you have no other choice but to reset it.

Fifth solution: Backup your files and reset your LG G7 ThinQ

This is your last resort if everything else failed to fix the problem. If the issue is with the firmware, then a reset may be able to fix it but make sure you backup your important files and data especially ones that are saved in your phone’s internal storage as they will be deleted.

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

If the problem continues after the reset and you’re pretty sure it’s not with your network devices, then you should just bring the phone back to the store or to the shop so that a technician will take care of the problem. If it’s a widespread problem, the store may immediately replace your unit.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix your Samsung Galaxy J7 that keeps restarting [Troubleshooting Guide]

We’ve received quite a lot of complaints from our readers who have experienced frequent reboots with their devices. Among those phones is the Samsung Galaxy J7, a mid-range device with pretty impressive specs for its category and have received quite positive reviews from owners for its performance and design. It’s too bad, however, that it’s one of the devices that encountered this kind of problem. The thing is, it might be just a minor issue caused by some apps or it could be a serious firmware problem that needs your immediate attention.

In this post, I will be tackling this problem with the Galaxy J7 being the subject of our troubleshooting. It is imperative that we try to troubleshoot this problem as soon as possible as it may be a sign of a serious firmware issue not to mention it’s very annoying that you cannot use your phone to its full potential because it reboots when it wants to or if the problem is triggered. We will have to look into some possibilities and try to rule out each one of them until we can pinpoint what the problem really is or what caused it. If we know the cause, we might have a good chance of solving it without any help from a technician.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Samsung Galaxy J7 starting to frequently restart without apparent reason or cause

Problem: My phone started to restart on its own and as far as I’m concerned, this phone hasn’t suffered any physical damage or any sort of liquid damage so I’m a bit confused why it’s doing this. I noticed, however, that it kind of slowed down a bit and since then it started to restart randomly and it seems like it’s restarting more frequently each day. I can no longer use my phone like I used to because I don’t know when it would reboot. Help me please.

Troubleshooting: As of now, we don’t have a clue why your phone is randomly or frequently rebooting on its own so we have to troubleshoot it and here’s what you need to do:

Step 1: Use your phone while charging

We have to know if your phone would still restart when it has a stable power source. The purpose of this procedure is to find out if the battery is the problem. You know, slightly damaged batteries are unstable and while they may still be able to power up your device, reboots may occur when they start to fail. So, we have to give your phone a stable power source and continue using it to know if it reboots when it’s plugged in because if not, then it’s a battery issue and you may have to buy a new battery so you can continue using your phone without any disruption. That’s one of the good things with this phone because it has a removable battery and you don’t need a technician to replace it.

Step 2: Use your phone while in safe mode

Assuming your phone charges fine when plugged in but it still reboots, then you need to know if one of the third-party apps you installed is causing the problem. You have you reboot your J7 in safe mode to  temporarily disable all third-party elements, here’s how:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Assuming the phone doesn’t restart on its own in safe mode, then it’s confirmed that one of the apps you installed is causing the problem. If you have installed an app you suspect is causing this problem, then find it, clear its cache and data and if that won’t work, then you have to uninstall it.

How to clear app cache and data on Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy J7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

However, if the problem still persists even in this mode, then your third-party apps isn’t the cause of the problem. Move on to the next step…

Step 3: Reboot phone in recovery mode and wipe cache partition

Assuming the phone still reboots in safe mode, we have to go after the firmware and first thing you should do is delete all possible corrupt system caches. You can do so by booting your phone up in Android system recovery and then wiping the cache partition. While it may delete all the caches, don’t worry, they will be replaced with new ones when the phone reboots. Here’s how you wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It would take a little bit more time to reboot but wait for the phone to become active and then continue using it and be keen in observing it to see if the phone still reboot on its own. If the problem still remains after wiping the cache partition, then you should do the next step.

Step 4: Backup files and data and reset your phone

Now, it’s time to reset the phone, assuming all other procedures failed. You will lose all your files and data so make sure you back them up before the reset. After backing up, disable the Factory Reset Protection so you won’t be locked out of your phone after the reset. Here’s how you disable FRP:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now that it’s disabled, follow these steps to reset your phone through Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting helps.

Samsung Galaxy J7 started to keep rebooting after a firmware update

Problem: First of all guys, I’ve been following your blog since 2014 when I bought a Note 5. I upgraded to Note 7 but then the battery problem strikes so I have to buy this much cheaper phone, Galaxy J7. So far I’ve been enjoying this phone until recently when it started to reboot on its own. I think there was an update I downloaded and installed but I’m not really so sure. But anyway, it reboots without warning. The screen would just turn black and come back up again and works normally. Then later on, it would reboot again and the same thing happens. I’m not new to Android but I just want to be sure what I do won’t mess up my phone any further that’s why I’m asking for your help guys. Thank you.

Troubleshooting: If you’re positive enough that this problem started after a firmware update, then we first have to look into the possibility that maybe it’s caused by some corrupt data, then we go to other possibilities after we’ve ruled that out without resulting any favorable effects. Here’s what you have to do in this case:

Step 1: Immediately delete all caches of previous firmware

It’s the firmware’s job to create system caches it uses to make the performance of your device smoother. However, firmware updates may often corrupt those files or make them obsolete. In which case, you just have to delete all of them so that the new firmware will create new files that are completely compatible with it and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the phone still randomly reboots after this, then you have no other choice but to move on to the next step.

Step 2: Backup your files and data, Factory Reset your phone

It’s a firmware-related issue that started after an update. We don’t have to look into a possibility that some of the apps are causing the phone to reboot especially if the phone was working fine prior to the update. At this point, you simply just have to backup your files and data especially ones that are stored in your phone’s internal storage and then reset your phone. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

After the reset and the phone still restarts, then you’ve installed a bad update. The firmware has to be re-installed to make your phone work without a hitch, however, you will need an authorized technician to re-flash the firmware so the warranty won’t be voided.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A3 (2017) that keeps restarting on its own [Troubleshooting Guide]

Performance-related issues such as frequent reboots are among the most common problems we’ve received from our readers since we started providing support to some Android devices. Recently, many Samsung Galaxy A3 owners have been complaining about it and that’s the reason why we publish posts like this.

In this article, I will tackle this problem with the Galaxy A3 to provide support to our readers who contacted us regarding this issue. We will look into every possibility and rule them out one by one until we can determine what it’s all about and what needs to be done to fix it. So if you’re one of the owners of this phone and are currently bugged by a similar concern, continue reading below as this post maybe able to help you.

But before anything else though, if you are trying to find a solution to a different problem, then try to visit our Galaxy A3 troubleshooting page as we already addressed some of the most common issues. We might have already provided solution to your problem so try to find issues that are similar with yours and feel free to use our solutions and/or workarounds. If they don’t work or if you can’t find anything similar with your problem, then fill up our Android issues questionnaire and hit submit. We’ll be looking into your problem.

How to troubleshoot your Galaxy A3 that keeps rebooting on its own

Problem: Hello guys. I have a Galaxy A3 that I bought in January to replace my old Galaxy S4. Since then I’ve been using it without any issues but recently, I noticed that the phone slowed down a bit and that there are times when it reboots on its own. The phone is still working fine though  but I just want to make it work perfectly like before. Do you know what’s the problem with it and how can I fix it? Thanks.

Troubleshooting: Based on our experience, when the phone starts to restart on its own, the problem must be with the firmware. However, we also have to consider the fact that third-party apps may also cause the system to crash, which may also lead to this kind of problem. So, in this troubleshooting guide, we will try to consider every factor just to be thorough. With that said, here’s what I suggest you do:

Step 1: Observe your phone closely while in Safe mode

It is important that you run your phone in Safe mode first to know if this problem is caused by one or some of the apps you downloaded and installed on your phone. Booting your phone in safe mode alone doesn’t fix the problem but it will give you a clearer view as to what the problem really is all about. This is how you reboot your A3 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

After you’ve successfully started your device in this mode, find out if it’s performance is still slow and if it still reboots on its own. Assuming these issues don’t occur in this mode, then it’s confirmed that one or some of the apps you installed caused them. You need to find out which of those apps is causing the problem but try updating all your apps first as it might have something to do with compatibility:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If, however, you already have some suspects in mind, then try clearing their caches and data and if that won’t work, uninstall them one by one until the problem is fixed.

How to clear apps cache and data on your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the issues continue even if the phone is in safe mode, then move on to the next step.

Step 2: Delete all system caches as some of them may be corrupt or obsolete

Among the most common causes of performance-related issues are some corrupt system caches. These are temporary files created and used by the system to make your phone run smoothly. If some of them are corrupt or obsolete and the system continues to use them, then issues like this may occur. You need to delete them so that the firmware will replace them with new ones. Since you don’t have access to individual caches, all you need to do is start your phone up in Recovery Mode and wipe the cache partition, here’s how you do it…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone may take a little time booting up after this as it rebuilds the caches. Once it becomes active, closely observe it to know if the problems still occur and if so, then you have to do the next step.

Step 3: Backup important files and reset your Galaxy A3

As long as this problem isn’t caused by liquid or physical damage, then a  reset will take care of it. You have no other option at this point so make a backup of your important files and data and then reset your phone. But before you actually do the reset, make sure you take note of your Google ID and password or better yet, disable the Factory Reset Protection on your Galaxy A3 so that you won’t be locked.

How to disable the Factory Reset Protection

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Samsung Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

If you like, you can also reset your phone from the Settings menu…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that keeps restarting on its own [Troubleshooting Guide]

More often if your phone is suffering from a firmware problem, its performance will be the first to be affected and among the most common symptoms are sluggishness, frequent freezes and lags, random reboots and shutdowns. These problems need to be addressed immediately as they affect the normal operation of your device. Needless to say, you may not be able to use your phone normally if one of them keeps happening.

In this post, I will tackle the reboot issue with the Samsung Galaxy A5 being the subject of our troubleshooting. We will consider every possibility and rule them out one by one until we arrive at a point wherein we can easily determine what the problem with the device really is. Once we know more about the problem, we can try to formulate a solution that might fix it and prevent it from happening again in the future. If you have a phone like this and are currently bugged by a similar problem, continue reading this post as it may help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot your Galaxy A5 that keeps rebooting on its own

Random reboot problems are often a sign that your phone is experiencing a firmware issue and whether it’s serious or not, we are yet to know. There were cases wherein third-party apps are the ones causing the problem because they keep on crashing, eventually, the phone would reboot as there are services running in the background that use up too much resources and creating conflicts in the system.

There is of course a possibility that this problem has something to do with some of the hardware components of the phone. For instance, if the battery is not functioning well, it might trigger the phone to restart especially if the power supply is disrupted.

We will use a deductive troubleshooting method to be thorough. We don’t want to miss anything important here but we also want to make it easier for you to fix this problem without compromising the safety of your files and data. With all that being said, here’s what I suggest you do about this problem:

Step 1: Charge your phone and continue using it

Do this procedure even if your phone has enough battery left because we are not simply charging your phone but we’re trying to find out if the random reboots still occur even if your device has a stable power source, in this case the charger. Assuming your phone works fine and doesn’t reboot on its own while plugged in, then it means the problem is with the battery and since your A5 does not have a removable battery, you can’t just buy a new battery and replace it by yourself; you need a technician to replace the battery so as early as now, you bring the phone to the shop and let the tech handle the problem for you.

Step 2: Run your phone in Safe mode and observe

By starting your phone in this mode, you’re actually temporarily disabling all third-party apps. We need to find out if one or some of those apps is causing the problem because if they do, then the problem can easily be fixed; just get rid of those apps and the problem will be gone. You only have to do this if your phone is still rebooting on its own even if it’s charging or plugged in.

Here’s how you start your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Continue using your phone while in this mode just to see if it would still reboot even with all third-party apps disabled. Assuming the reboots don’t occur, then one or some of the apps you installed must be causing the problem. If you don’t have a clue as to which app is the culprit, then try updating apps that need to be updated first. It’s a necessary procedure considering the fact that compatibility issues are the most common reason why apps crash. Here’s how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If, however, you already have some apps that you suspect are causing the problem, then proceed to clearing their caches and data or even uninstalling them to see if the problem gets fixed. You may have to reset and uninstall more than one apps so make sure to sync them with your account to backup your progress and data before you reset or uninstall them.

How clear apps caches and data on Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If the reboots continue even your phone is in safe mode or even after you did all these procedures, then move on to the next step.

Step 3: Delete all system caches so that they will be replaced

We will now look into a possibility wherein this problem is caused by some corrupt caches. These temporary files are created and used by the system to make your phone run smoothly. When deleted, the system automatically creates new ones to replace them but when they get corrupted, that’s when the phone encounters performance-related issues like random reboots and the like. Let’s rule out this possibility that perhaps this problem is caused by some corrupt caches. So, take time booting your phone in recovery mode and wiping the cache partition so Android will create new files. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still occurs after this procedure, then you have to resort to a more general troubleshooting procedure that has a higher probability of fixing this problem–master reset.

Step 4: Backup important files and data, then reset your phone

Your phone can still boot up successfully and you may still be able to use it normally until the problem occurs. You may still be able to make a backup of your files and data because they will be deleted when you reset your phone and you may not be able to restore them after. After the backup, make sure to take note of your Google ID and password or better yet, disable the Factory Reset Protection (FRP) of your phone so that you won’t be locked out.

How to disable FRP on Galaxy A5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to do the Master Reset on Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this troubleshooting guide can help you regain your phone’s performance.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 that keeps freezing & restarting after Android 6.0.1 Marshmallow update

The Samsung Galaxy S6 (#GalaxyS6) has just received the new Android 6.0.1 #Marshmallow, otherwise known as Android M, update and while it many owners have been excited about the new update, some were disappointed after they’ve installed it as it seemed to have brought or caused new problems rather than fix pre-existing ones.

Galaxy-S6-keeps-rebooting

Among the most commonly reported issues after the major firmware update are frequent freezing, random reboots and being stuck during boot up. I will address these issues in this article and I hope that the troubleshooting procedures I present here will be helpful for you.

Before going any further though, if you have other concerns, visit our troubleshooting page. It contains hundreds of questions, problems and solutions you can use to try to fix your problem. You may also contact us directly by completing this questionnaire accurately.

Problems

“Hi guys. I just got my Galaxy S6 updated but instead of fixing the previous issues, it made them worse. Before the update, my phone already used to hang or freeze and after the update, it still freezes but now it’s very slow that randomly restarts on its own. The update is the Marshmallow one and I was actually so happy upon receiving the notification only to find out that it brings more problems. Can you help you, please?”

“I have a Galaxy S6 and it just have been updated to the next Android version. Just like before, the phone rebooted after an update but it wasn’t successful as it got stuck on the logo. I already tried rebooting it many times to no avail. I hope you can provide a solution to this because I really am out of options on what to do. Thanks guys!”

Possible Causes

It is apparent that the new firmware update messed up your phone for you but the most common causes are the following:

  • Corrupt caches
  • Corrupt data
  • Third-party apps compatibility issues
  • Battery issues (random reboots)

Step-by-step Troubleshooting

It’s just a minor problem but if you’re not careful, you may end up losing all your data, file, pictures, videos, etc. So, I will guide you through troubleshooting this problem by ruling out one possibility at a time and we’ll start with the safest procedure:

Step 1: Try booting your Galaxy S6 in safe mode

One of the possibilities I mentioned is that some of the third-party apps have compatibility issues, thus, it’s possible that some of them may be crashing causing freezes, random reboots or being stuck during boot up. So, you need to boot your phone in safe mode to isolate the problem:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In safe mode, if the symptoms of the problem still exist, then it’s almost certain that it’s a firmware issue. So, proceed with the next step.

Step 2: Try deleting all system caches

If some of the system caches are corrupt or incompatible with the new firmware, the device may not boot up properly and I mean either it gets stuck, boots up too long or keeps freezing once booted up completely. In other words, your phone would be useless. In this case, this is what you need to do:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

This procedure is almost the same as the reset only that your data won’t be deleted. So, you don’t have to go through all the hassles of backing up your files. However, if the problem remained after doing it, then you have no other option but to reset  your device.

Step 3: Perform the master reset through recovery mode

Minor firmware issues can always be fixed by performing a reset and since you cannot access the Settings menu, then you need to do it through the recovery mode. But please note that after you reset your phone, you may trip the Factory Reset Protection since you haven’t removed your Google account and disengaged the screen lock. You won’t have any problem with it if you knew your Google account (username and password).

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Step 4: Seek help from a technician

If all of these procedures failed to fix the problem, then it’s more than just a minor firmware issue. The update process may have been interrupted, somehow, and the phone cannot boot up successfully due to lacking or corrupted files.

If you are savvy enough to flash the firmware to your phone, then you can do so by using Odin and a computer. Otherwise, visit a local shop and let the technician do it for you.

Related Problems

Q: There was an update that I downloaded yesterday but after that the phone just keeps freezing. My Galaxy S6 is still 3 months old and it’s now acting like this. I already tried restarting it but the problem remained. Is it possible to restore the previous Android version?

A: Yes, it is possible to restore the previous firmware version but that’s not the solution to this problem. In fact, you may end up with more problems if you re-installed the previous firmware. I suggest you follow step 2 and 3 to fix this issue.

Q: The problem is my phone became so slow after the Marshmallow update. I already tried wiping the cache partition but the problem still exists. What else do I need to do to bring the phone back to its original state?

A: Reset. I think that’s the only thing that could fix this problem. Follow instructions in step 3.

Q: After the update, my Galaxy S6 got stuck on the logo. I already tried the forced reboot you suggested in one of your pages but it’s still stuck on the Samsung logo. I tried leaving it for a few hours but it just drained its battery and heated up because the screen was always on as if it was booting up but it wasn’t. Is there anything I can to fix this problem?

A: Yes, there is. Try wiping the cache partition. If that won’t work, then you really need to reset your phone. However, I suggest you follow the troubleshooting from step 1 through 3.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that keeps restarting [Troubleshooting Guide]

When a smartphone with pretty impressive specifications like the Samsung Galaxy S8+ won’t turn on, then we can say that it could an issue with the hardware but if it keeps restarting, then there’s a possibility that the issue is with the firmware. However, we cannot pinpoint what the problem is if we don’t troubleshoot.

So, in this post, I will walk you through in troubleshooting your Galaxy S8 Plus smartphone that randomly or keeps rebooting on its own. We have to look into some possibilities that might be causing this problem and when we can gather more information as to the cause, we might have a shot at fixing the issue without any help from a technician. Although, I would still suggest that you bring the phone back to the store if the problem is more than just freezing.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Steps to troubleshoot Samsung Galaxy S8+ that keeps restarting

The purpose of this guide is for us to determine if this problem can be fixed by basic troubleshooting because if so, then there’s no need for you to go back to the store, however, you need to continually monitor your phone for any signs of problems that may have occurred in the background. On the other hand, if the problem cannot be fixed by this troubleshooting guide, then you have no other choice but to bring your phone back to the shop and have it replaced. Now, here’s what you have to do:

Step 1: Start your Galaxy S8+ in Safe mode and observe if it still restart

This will tell us if the frequent restarts are caused by one or some of the apps your downloaded and installed because if they are, then we can fix the problem without any help from a technician, which would save you from the hassle of describing the problem and waiting in line for hours. Now, here’s how you run the phone in safe mode or diagnostic state…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While your phone is in this mode, try to observe if it still reboot on its own because if so, then the issue might be with the firmware itself. In which case, move on to the next step. On the other hand, if the reboots stopped, then it’s confirmed that one or some of the third-party apps is causing the problem. The next thing you have to do is find the app that’s causing it. You may begin your search from apps you installed shortly before this problem started, once found, clear their caches and data or you may uninstall them directly.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

To uninstall an app, follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

You may have to reboot your phone every time  you uninstall an app to confirm if the problem is fixed or not. And please note that this process alone may consume your day as the phone may not immediately reboot after you installed an app that’s why close monitoring is a must.

Step 2: Delete all system caches as some of them may be corrupt

We are not sure if the problem is with the caches but considering it can also cause this kind of problem, it’s better that we rule it out assuming that the problem still persists even if the phone is run in Safe mode.

System caches are temporary files created by the firmware that will help in smoothly executing commands and processes. When they’re corrupted, the phone may experience performance-related problems such as lagging, freezing, random restarts and even shutdowns. When deleted, however, the system will create a new batch of files to replace them, in other words, it’s recommended you delete the caches from time to time so they’ll be replaced with new ones.

You don’t have access to individual caches but even if you did, you won’t be able to tell which file is corrupt and which isn’t. So, the best thing you can do is start your phone up in Recovery mode and then wipe the cache partition from there. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for the phone to reboot after wiping the cache partition but wait for it until it becomes active before using it. After which, observe to see if it would still restart on its own and if it does, then move on to the next step.

Step 3: Backup your files and data and do the Master Reset

If the phone still reboot on its own after wiping the cache partition, it means the problem is with the firmware but it’s more than just corrupt caches. There’s could  be a more serious reason why the phone is acting like this.

At this point, actually, I would suggest you bring the phone back to the store and have it checked or replaced, however, you need to make sure your personal files, data and other information that may compromise your privacy are deleted. So, I need you to do the reset just before you go but just before the reset, make sure you disable the anti-theft feature of your phone to avoid you being locked out after the reset. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After disabling this feature, follow these steps to reset your device…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone via Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, closely observe your phone to know if it still restarts. I suggest you don’t restore your files and data, instead check if the phone can run continuously without being bothered by the random reboot.

Step 4: Send or bring the Galaxy S8+ back to the store and have it checked

If the problem still persists after the reset, then it’s time you let the technician check the phone for you. While some stores may immediately replace the problematic phone with no questions asked, others need their technicians do some tests to make sure the problem isn’t caused by the user’s negligence.

If found that the problem is due to manufacturing problem, it will be replaced but this also depends on the policies of your provider or store where you bought it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 that keeps rebooting randomly (easy steps)

Frequent and random reboots are more often caused by some firmware-related issues unless of course there’s an issue with the hardware. But for a new phone like the Samsung Galaxy S9, it’s almost impossible to have hardware-related problems that may lead to reboot issues. After all, Samsung has already learn its lesson with the Galaxy Note 7.

In this post, I will share with you the solution that we’ve always been using to fix phones that keep on rebooting without apparent reason. This is not the first time we address this issue, in fact, we received quite a lot of similar complaints with the Galaxy S8, which is too different with the current flagship. So, if you own this great phone and are currently experiencing random reboots, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 that reboots randomly


For a new phone to be acting like this, it’s either the problem is minor and can easily be fixed or it could be a manufacturing problem. We have to rule out the former so that you all have the reason to get it replaced. Go through the procedures below to try and fix this issue…

First solution: Force restart your Galaxy S9

For minor issues, a reboot is usually enough to fix them but since we don’t know the reason why your phone randomly reboots on its own, it’s best to resort to a more effective solution–Forced Restart.

If you’re familiar with the battery pull procedure we often do to phones with removable battery, then this is the equivalent of that and we can only use this to phones like the S9 with non-removable battery.

Press and hold the volume down and the power keys at the same time for 10 seconds or more. If the problem is temporary, then your phone should not reboot on its own after this but if it still does, then move on to the next procedure.

Second solution: Run phone in safe mode and uninstall problematic apps

Rebooting the phone in safe mode won’t fix the problem but you would know if the problem is caused by third-party app or not. For instance, if your Galaxy S9 works without a hitch in safe mode, then it means there’s an app or two that you installed from the Play Store that’s causing this problem. You need to find that app and uninstall it.

Here’s how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And this is how you uninstall an app from your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if the phone still reboots while in safe mode, then we have to do after the firmware as that might be where the issue lies.

Third solution: Wipe cache partition

This deletes the system caches created by your Galaxy S9. You need to do this because some of them might have been corrupted for some reason. Corrupt caches will always lead to performance issues like this. Here’s how you wipe the cache partition of your phone. Don’t worry, none of your files and data will be deleted:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this and the problem still continues, the next thing you have to do is a reset.

Last resort: Perform the Master Reset

At this point, a reset is already necessary. It fixes almost all firmware issues and some minor hardware problems so it’s worth it. Aside from that, it also prepares your phone for possible trip to the store as it deletes all your personal files, data and information. Make a backup of things you don’t want to lose and then disable the Factory Reset Protection by removing your google account from your phone. Once everything is set and ready, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix your Galaxy S9 that keeps on rebooting by itself. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix LG G6 Plus that keeps on rebooting (easy steps)

Some users of the LG G6 Plus, one of the new phones released by the company this year, have been complaining about an issue wherein the phone reportedly keeps rebooting by itself without apparent reason or cause. Now, when it comes to booting issues that occur out of the blue, they’re often due to some minor problems with the firmware unless there’s an issue with the battery. However, a phone as new as the LG G6 Plus may not probably have a defective battery especially units that have already been shipped out to customers.

So, in this post, I will walk you through in troubleshooting your phone that reboots by itself. I will share with you the solution that we often use to address similar issues in the past. So, if you’re one of the owners of this device and are currently having this problem, then continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to make LG G6 Plus that keeps rebooting working perfectly again

First off, I will share with you the solution to the problem that occurred without apparent reason or cause because more often, it’s just due to some corrupt system caches. If it can’t be fixed by said solution, then take time to troubleshoot your device to know more about the problem.

Solution: Delete all system caches

By doing this, you’re not just actually deleting the system caches, you’re replacing them with new ones. Don’t worry, everything is done by the firmware and all you gotta do is delete those files. Here’s how you do it on your LG G6 Plus:

  1. From the home screen, tap Apps > Settings.
  2. If using Tab view, select the General tab.
  3. Tap Storage > Internal storage.
  4. Wait for the menu options to finish calculating.
  5. Tap Cached data > CLEAR.
  6. Wait for the cached data to clear; depending on size, it will take several seconds to complete.
  7. When complete, the storage screen refreshes and Cached data shows as 0 B. This means your cached data has been successfully cleared.

After this, observe your phone closely to know if it still reboots on its own and if it does, then you have to troubleshoot it to have a shot at fixing the problem.

Run phone in safe mode to know if it would still reboot

By doing this, you’re temporarily disabling all third-party apps. Running the phone in this mode doesn’t actually fix the problem but it will tell you if the issue is caused by a third-party app or not because if it is, then your device should work perfectly in this mode. In such case, the next thing you should do is find the app that’s causing the problem and uninstall it. Now, here’s how you run your phone in Safe mode:

  1. With the screen on, press and hold the Power key.
  2. In the options menu that displays, press and hold Power off.
  3. When ‘Restart in Safe mode’ displays, tap OK to restart in Safe mode.
  4. Upon restart, device displays ‘Safe mode’ at bottom of screen.

And this is how you uninstall an app from your LG L6 Plus…

  1. From any home screen, tap Apps > Settings.
  2. If using Tab view, select the General tab.
  3. Tap Apps.
  4. Tap the drop-down to view apps by All apps, Enabled, Disabled.
  5. Tap the desired app.
  6. Tap Uninstall > OK.

If the phone continues to reboot on its own after uninstall apps you suspect are causing the problem or if the device still reboots in safe mode, then move on to the next step.

Backup your files and reset your phone

Provided that the problem started without apparent reason or cause, then you should be able to fix it by doing a reset. This will bring the phone back to its factory settings and delete all your files and data so make sure you make a backup of your important files.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When Factory data reset appears, use the Volume down button to highlight Yes.
  6. Press the Power button to confirm.
  7. When Erase all user data and restore default settings appears, use the Volume down button to highlight Yes.
  8. Press the Power button to confirm.
  9. Wait for the device to reset.

You may also reset your phone through the Settings menu…

  1. Back up data on the internal memory.
  2. From any home screen, taps Apps > Settings.
  3. If using Tab view, select the General tab.
  4. Tap Backup & reset.
  5. Select or clear the following check boxes:
    • Back up my data
    • Automatic restore
  6. Tap Backup account and follow the steps to create Google backup account.
  7. Tap Factory data reset.
  8. Review the warning message, then select or clear Erase SD card.
  9. Tap RESET PHONE.
  10. Enter PIN, if prompted, then tap OK.
  11. Tap Delete all > RESET.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out: