Are you experiencing the Sony TV keeps rebooting issue?There are various factors that can cause this problem ranging from a power cord problem, TV software issue, or even an overheating TV. To fix this, you will need to perform a series of troubleshooting steps.
Sony is a popular Japanese company that makes various consumer electronics products. This is a premium brand that produces some of the best Smart TVs available in the market today. One of their popular products is the Sony Bravia TV line of devices which have several great features. It comes with various displays from the high end OLED models to Mini LED and Full Array LED models.
Why does my Sony Bravia TV keep rebooting?
One of the issues that Sony Smart TV owners might experience is when their TV keeps rebooting. The TV might just stay on the Sony logo then reboot or it might occur in the middle of watching a show.
If you are experiencing the Sony TV keeps rebooting issue then here’s what you can do to fix the problem.
Solution 1: Power reset your TV
One of the common causes of a Sony Smart TV stuck on restart loop is a software glitch. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs as it will remove any temporary corrupted data that could be causing the problem.
- Turn off the TV using the supplied remote control.
- Unplug the TV power cord from the power source and wait about 60 seconds.
- Reconnect the TV AC power cord to the wall socket making sure that it is secured tightly then and make sure to turn on the Sony Smart TV.
You can also perform a soft reset using the Sony remote control.
- Point the TV remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds.
- Select Restart to restart.
- The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.
Try to check if the constant rebooting issue of the TV still occurs.
Solution 2: Check the power supply
Your Sony TV needs to have a sufficient power supply from the electrical socket in order for it to function properly. If the power supply is lacking then there’s a possibility that it keep on rebooting.
Make sure to plug the power cable to a power outlet that is working. Make sure to plug the TV AC power cord straight to the wall outlet and not to a surge protector.
Solution 3: Check if the Sony TV is overheating
One factor that can cause your Sony TV to keep on restarting is if it is overheating. Generally, your TV will not overheat however if it is placed in an area where it gets hit by direct sunlight or near a heat source then the TV will warm up.
When your Sony TV reboots try to feel if it is hot. If it is then try to move the TV to a cooler location.
Solution 4: Turn off the Sony TV sleep timers
Another reasons why your Sony TV will turn off on its own is if the sleep timer is activated. You need to turn this feature off then check if the issue still occurs.
Other features you will need to turn off are the idle standby function and the Sony Bravia TV presence sensor.
Turning off sleep timers
Press the Home button on the remote control.
Select the sleep timers and turn it off.
Turning off idle standby function
Press the Home button on the remote control.
Select other settings.
Select Auto-standby and use the arrow keys to turn it off.
Turning off Sony Bravia TV presence sensor
Press the menu button of the remote control.
Swipe down and select the presence sensor.
Turn it off.
Solution 5: Make sure your Sony TV is running on the latest software updates
You should make sure that your Sony TV has the last software update installed as this will usually have several improvements as well as bug fixes that could fix the reboot issue.
Here are the steps to update your Android TV model or Google TV model.
Software update Sony Android TV model
Press the Help button on the remote control, or press the Home button, and then select Help.
Select Status and Diagnostics, and then select System Software Update.
Check that the Automatically check for update or Automatic software download setting is set to ON.
If the Automatic update is Off, select Software update or Check for the system software update.
Software Update Sony Google TV Model
Press the Quick Setup button on the remote control.
Click About and select System Software Update.
Check that the Automatically check for updates setting is set to ON.
If Automatically check for updates is turned off, select System software update and then select Software update.
Once the TV’s software has been updated try to check if the issue still occurs.
Solution 8: Factory reset your Sony TV
If the above troubleshooting steps fails to fix the problem then you should consider doing a factory data reset. This step will erase all user settings and resets the TV back to factory specifications.
There are two ways you can perform a factory reset. This is the standard factory reset process and the forced factory data reset process.
Factory data reset process
Navigate to the Settings app using your Sony Smart TV buttons.
Perform any of these three steps depending on your Smart TV model.
- Select System → About → Reset → Factory data reset → Erase everything → Yes.
- Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
- Select Storage & reset → Factory data reset → Erase everything → Yes.
Performing a forced factory reset
You will usually perform a forced factory data reset if you are unable to access your TV settings.
- Unplug the TV from the power source.
- Press and hold the power button on the TV while reinserting the power cord. Continue to press and hold the button for 10-20 seconds until the white LED lights up.
- Release the button.
- Wait a few minutes for the forced factory reset process and the TV will reboot.
- Go to the setup page.
After the TV has reverted back to factory settings try checking if the issue still occurs.
Solution 9: Contact customer service center of Sony
If after performing the troubleshooting steps listed above the TV still keeps on rebooting then you should contact Sony service center for assistance as this might already be caused by a faulty hardware component.
Frequently Asked Questions
Why is my Sony TV rebooting?
This can be due to several factors such as a loose power cord, frayed wiring, firmware problems, the TV overheating, or even a hardware problem.
How to quickly solve app issues on Sony TV?
If an app is frozen then you will need to force stop it.
Press and hold the Home button on the remote control until the Apps window appears.
Navigate to the app in the list you want to close.
On the App tile, press and hold the “OK” button on the remote control until you see a menu pop up.
In the pop-up menu, select Info and press OK on the remote.
In the info section, select “Force stop” and confirm twice with the “OK” button on the remote.
Why is my Sony TV Wi-Fi network status showing disconnected?
It's possible that this is caused by an issue with the router not having an internet connection thus the wireless network is not working. It could also be due to a setting problem of your TV. Try to delete the Wi-Fi network from your TV then connect to it again.
Why does my Sony TV volume keep going up?
This might be caused by the remote control volume up button that is stuck or constantly pressed. Try removing the batteries of the remote then check if the issue still occurs. If it doesn't then the problem is most likely caused by your remote control.
How do I adjust the Sony volume without the remote?
Your Sony TV has physical volume buttons which you can use to increase or decrease the volume. You can use this to change the volume in case your remote does not work.