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Won’t Charge

What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S8 moisture detected error, won’t charge due to moisture detected error, other issues

We’re just starting to publish #GalaxyS8 issues and solutions so welcome to one of the first few posts for this device. We will be publishing more of the same articles in the coming days so keep out for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to fix Galaxy S8 moisture detected error, won’t charge due to moisture detected error

My new Samsung S8 immediately for no reason told me to shut it off due to moisture in USB…so I did for a few hours….then it was doing nothing when I went to turn it on so I did what most would with an older phone sat it in rice for a day…then I turned it on and it would come on with a brand new fast charger and showed a battery with an wall outlet picture under it so I check my cords an outlets.. on some other chargers it buzzed and buzzed repeatedly…..eventually after messing with it check water damage and such it came in and acted as if it was downloading something so I let it try …hole bother day goes by nothing happens…i’ve watched Youtube videos read forums and searched everywhere I’m stuck what do I do??? — Meganborecky03

Solution: Hi Meganborecky03. You have come to the right place.  If your phone keeps showing moisture detected error, we have a few fixes for your to try below. This error message usually shows up if the system detects moisture or water in the USB charging port. It doesn’t mean that the phone is damaged. It only indicates that the device blocks charging via USB charging port to prevent shorting other components.

Moisture Detected Fix #1

With that said, usually this error occurs when you are charging your phone while the phone is off.  As simple as this may sound, but simply turn on your phone first (or reboot your phone) and then plug in the charger.  It’s simple as that.  The moisture detected error typically show up when you try to charge the phone while the phone is off.

Moisture Detected Fix #2

If your phone is out of battery and you cannot turn on the phone first prior to charging, then try holding the power button and volume down at the same time, and while holding both buttons, plug in the charger, you should see phone load up with the last bit of juice.

Moisture Detected Fix #3

And if you’re still getting the error, the last thing you can do is to take advantage of the wireless charging function.  You would likely have to pick up a new wireless charger if you don’t already have one.

Moisture Detected Fix #4

Here’s a low tech solution, take a Q-Tip and clean around the charging USB port to make sure it’s completely dry and dust free.  Also try using a blow dryer at low heat to blow around and dry out the area.  You might think this is so obvious and simple, but it has worked for several of our readers!

Moisture Detected Fix #5

By the way, you may continue to get this error over and over, even if your phone have not come near any water in days.  What we’ve found is that you can try this:

  1. go to apps settings
  2. go to system apps
  3. USB Settings
  4. Storage
  5. clear data
  6. reboot phone

comment below if this helps!

Problem 2: Galaxy S8 charger won’t go all the way in to the charging port

Hi. I recently had an upgrade to the Samsung S8 and twice now the charger jack plug has stopped going in to my phone to allow it to charge. i only ever use the charger that was supplied and it worked fine for 2 weeks, then stopped. i had a complete replacement and the same thing has happened this morning. I can get the jack plug to go in, so it slow charges but that is it. There is no debris or anything in the charger jack plug or the phone so im at a loss Please help i am a nurse and need my phone and find it unacceptable to have this problem happen again. Thanks. — Cheryl

Solution: Hi Cheryl. Your problem is hardware related so you don’t want to do anything to damage the charging port. There may be a bent pin in the port that causes this problem. We know it’s hard to really see the inside of the port without the aid of some form of magnification so we suggest that you let a professional take a look at it. If the device is covered by a replacement warranty, we suggest that you demand for a new phone instead of going through repair.

Problem 3: Galaxy S8 won’t send SMS to random contacts

I sent 6 text messages yesterday morning (Wed 5am) to my close family and friends. I text them regularly. and all failed and I cannot resend them either because they fail. However I can send messages to my husband (I text him all the time) and random friends. I even deleted their contact info and re-entered them in hopes that would help but it didnt. I have also turned my phone off for an hour in hopes that would help–it didn’t. — Storm

Solution: Hi Storm. The first move that you want to do here is to ensure that this is not app-related by wiping the cache and data of the messaging app. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.
  6. Try wiping the cache first and observe how messaging works. If the problem stays, do the Clear Data option.

Tapping on Clear Data button deletes all your conversation threads so if you want to keep a copy of some, make sure to back them up ahead of time.

Another good thing to do in this case is to try using another messaging app. Doing so will help you identify if the problem is due to a bug in the current app or not. There are many free messaging apps that you can use like Google Hangouts or Facebook Messenger so just take your pick.

If the problem remains regardless of the messaging app, contact your carrier. The problem may lie on their end. Even if not, they’re still obligated to help you fix the problem though.

Problem 4: Galaxy S8 screen becomes totally black when Maximum Power Saving Mode is enabled

Yesterday, i turned my phone onto Maximum Power Saving mode through a notification. Now when phone turns on, i see boot screen, but screen is black after loading. If i press the Bixby button, a special Android notification pops up at bottom that can’t use Bixby in Maximum Power Saving Mode. I rebooted and charged it, no help. I can load it into recovery mode and it shows the screen fine. i tried wiping the cache, but no help. If i try loading into Safe Mode, i have same issue as normal, it’s a black screen, but says ‘Safe Mode’ at the bottom left. But i can’t see anything so i can’t uninstall anything. I tried ringing the phone and trying to answer it by swinging across, but that doesn’t work. Thanks for your time. — Vinnie

Solution: Hi Vinnie. Is it possible that you may have simply set screen brightness to the lowest setting? We don’t know if we understand your concern correctly as we haven’t heard or experienced this problem ourselves. We tried replicating your case in our own S8 and everything works fine, even if screen brightness is at its lowest. We suggest that you do a factory reset via Recovery mode and see how it goes from there. Otherwise, just stay away from Maximum Power Saving mode at this time until we can find more information about this problem. We’re going to update this post once we have an effective solution.

Problem 5: Galaxy S8 stops charging after charging port got wet, moisture detected error showing up

Hi. I saw Samsung’s commercial opening the Galaxy S8 from the box under water in a shark cage and then recording the sharks. So i put my phone in the water at the beach yesterday for 10 seconds. It’s still working but the charging port says moisture detected and it will not charge. It’s been 24 hours. Is the phone water proof or not? I bought a wireless charging port. — Heather

Solution: Hi Heather. We’ve seen the commercial too and we say it’s a bit extreme given the fact that the phone is not technically water proof. It’s only water-resistant in up to 5 feet (1.5 meters) of water for up to 30 minutes and even so, we won’t tell you to intentionally dunk your $700 phone in water. That’s because water-resistance protection is simply not water proof protection. Period. If you want to see the difference between water resistance and water proof protection, do some little Google search.

Now, for your main problem (well It’s not really a problem), you don’t have to worry at all. Try the steps we mentioned above to fix moisture detected error for Galaxy S8.

Problem 6: Galaxy S8 icon notifications for SMS won’t show, first call attempt always goes to voicemail

I have a new Galaxy S8 and I’m not receiving text notifications at all when the screen is unlocked or when it is locked. I do not care about notification sounds; I’m not getting the icon notifications, which I care about. I double-checked my notification settings, and messages has notifications set to allow. I double-check blocked application notifications under “advanced,” and notifications for messages are also set to “allowed.” I’m not sure if you can help me solve another riddle, but for the past 3 months or so, every time I have called my partner, the phone call goes to voicemail the first time, even when he’s not on the phone, and then the second time goes through. This is causing me to lose my mind! No one else mentioned to him that this happen when they call him. I live in Kansas and he lives in Iowa. He has an iPhone 6, and I’ve had 3 phones over the past 3 months, all of which this happens with. When I’m in Iowa, the problem usually goes away (but not always). Thanks for your help! — Cydney

Solution: Hi Cydney. To ensure that you’ll get an icon notification for SMS, you have to enable Allow notifications option under Advanced settings of the Messenger app. Here’s how to do that:

  1. Open Settings app.
  2. Tap Notifications.
  3. Move slider to the right for the messaging app you’re using.
  4. Tap ADVANCED button at the top right.
  5. Tap the messaging app you’re using.
  6. Move the slider to the right for Allow notifications option.

If these steps won’t fix the issue, try wiping the cache partition by doing the following:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Should the issue remain, you can also try a full factory reset. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Your second concern regarding initial call attempts going directly to voicemail may be network-related, or something caused by a bug in the software so you want to talk to your carrier about it. If factory reset won’t fix it as well, coordinate with your network’s technical team to solve it.

Problem 7: Galaxy S8 drains battery fast and won’t charge fully

Took pictures in salt water. A little while later the phone started glitching and the battery drained. Let it dry out for a few days and tried charging the phone, but it would not charge past 10%. Replaced the battery but would not charge past 45%. Wiped the cache partition and rebooted, afterwards the phone showed 96%. Now when the phone charges it won’t show past 18%-45% but it’ll last all day. Sometimes when I have the phone plugged in the battery still drains. When that happens it’ll restart and then it shows a charge of somewhere in the 90% range.

Tried wiping the cache partition again but nothing changes. Not sure if i have a defective battery or if it could be anything else. Any info with this issue would help. Thank you. — Eddie

Solution: Hi Eddie. Try recalibrating the battery first and see how it goes from there. If you haven’t tried doing this procedure, here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing will change after a battery calibration, do a factory reset. If that won’t help either, there must be a physical damage to the phone that needs fixing. Send it in for repair or replacement.

Problem 8: Galaxy S8 won’t turn off

My daughter forgot her password after she put her fingerprint in her Galaxy S8 now the phone doesn’t recognize the print & wants the password. I have tried to hard reset this phone but it won’t let me turn it off. Any suggestions on how I can get this problem fixed so this phone isn’t a paperweight????? — Xxkimberlyxx08

Solution: Hi xxkimberlyxx08. The most effective way to restart an unresponsive or frozen S8 is by simulating a “battery pull,”  also known as soft reset. Here’s how:

  1. Press and hold the Power and Volume Down buttons for at least 10 seconds.
  2. Once the phone starts to vibrate, let go of the buttons.

Hopefully your phone will restart normally and you would be able to turn it off afterwards. If that won’t work though, simply wait until the drains the battery.

Problem 9: Can’t turn off camera shutter sound when taking photos in Galaxy S8

Wanted to turn off camera “click.” Have done so by muting system sounds. But…I don’t know what other sounds I’m turning off by doing so. Can you give me a list? I’m having trouble finding out through googling. Thanks. — Mitch

Solution: Hi Mitch. If you are in the United States, you’re out of luck since it’s illegal to take a picture using a digital camera or smartphone without the shutter sounding off. Yes, that’s right. Samsung is obviously abiding by said law but some phones can still take pictures without making a sound by simply pressing Volume Down button on the side of the phone until the phone goes into vibrate mode. If you haven’t tried that yet, go ahead and see for yourself.

If the first workaround won’t work, try using third party camera apps.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your Garmin Fenix 5 Plus won’t charge

Charing issues are among the most common problems you may encounter if you own an smartphone or a wearable device like your Garmin Fenix 5 Plus. They’re only as good as how long their batteries last because without power, they’re just another expensive paperweights. Some owners of the smartwatch reported that their devices no longer charge no matter what they do.

In this post, I will guide you on how to make your Fenix 5 Plus charge again. I will walk you through in troubleshooting your device to determine what the problem is and fix it. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you.

Now, before we move on, if you are looking for a solution to a different problem, then drop in on our Fenix 5 Plus troubleshooting page as we’ve already solved some of the most common issues with this device. We may have already published articles that could help you fix the problem with your device. If you need more help, fill up our questionnaire and hit submit to contact us.

Now, going back to our troubleshooting, here are the things you have to do if your Fenix 5 Plus won’t charge…

  1. Clean the connectors with rubbing alcohol.
  2. Use a different cable.
  3. Plug to a different power source.
  4. Call support or bring Fenix 5 Plus to shop.

If your Garmin Fenix 5 Plus previously charged, then this problem is probably just due to dirty connectors. Use a piece of tissue paper and lightly dip it in rubbing alcohol and gently clean the connectors. After that, charge your smartwatch again and see if it charges this time.

You may also try using a different cable as it’s possible that the one  you’re using is broken or not working properly for some reason. Cable related issues may include bent or crooked pins. Another thing you may also try is connect your Fenix 5 Plus to a different power source. Try using a computer or power bank just to check if it’s still capable of charging.

Lastly, if the problem persists, call support or bring the smartwatch back to the store so that a technician can check it for you. If it’s really defective, it may be replaced with a new unit.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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What to do with your Garmin Vivosmart 4 that won’t turn on

Drained battery is one of the reasons why an electronic devices dependent on its battery won’t turn on. Some owners of the health tracker Garmin Vivosmart 4 took to online to ask for help from users who might have been able to encounter the issues wherein the device won’t turn on or respond even if it’s connected to the charger.

Health trackers, while they’ve proven themselves to be useful, run with their own operating system for firmware although most of them don’t have sophisticated system like smartphones do. Nevertheless, the hardware and the firmware must work together to make those devices work perfectly and if they don’t, then that could be the reason why your Vivosmart 4 no longer responds.

In this post, I will guide you on how to make your Garmin Vivosmart 4 that won’t turn on respond again. So, if you’re one of the owners of this health tracker, continue reading as this article may be able to help you.

For those who are looking for a solution to a different problem, drop in on our Garmin Vivosmart 4 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

Now, going back to our troubleshooting, here’s what you should do if your Garmin Vivosmart 4 won’t turn on…

Charge the Vivosmart 4 for at least an hour

Based on reports for other owners, the most common reason why the Vivosmart 4 won’t turn on is because the battery has been completely drained or if you took it off for extended period of time. As a result, the tracker won’t turn on by when you wear it. Fortunately, the Vivosmart 4’s system isn’t that complicated to understand. It’s rather simple to make it respond again. Just properly connect it to its charger and then plug it into a computer. After a few minutes and the tracker doesn’t respond, just leave it connected to the computer for an hour or two.

Most of the time, this is the most effective solution to this kind of problem. However, if it continues to be unresponsive even after letting it charge for hours, then the problem could be with the hardware. It’s time you brought it to the shop or call Garmin support so you’ll be assisted. It might be a hardware issue and there’s only so much you can do about it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with your Samsung Galaxy Watch that won’t charge

Troubleshooting a Samsung Galaxy Watch that won’t charge is very simple but making it charge again, depending on how serious the problem is, may be difficult. Assuming there are no signs of physical damage, you don’t need to be so concerned about it as you may be able to fix it on your own. Liquid damage isn’t really a problem because the Watch is water-resistant and so far, there hasn’t been so many reports about liquid damage to watches that were used under water.

Before we move on, if you are looking for a solution to a different problem, then drop in on our Galaxy Watch troubleshooting page as we’ve already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. You may also fill up our questionnaire and hit submit to contact us if you need more help with your device.

Now, going back to our troubleshooting, here are the things you need to do if your Galaxy Watch no longer charges…

  1. Try rebooting your watch first if it still has a battery.
  2. Make sure the wireless charger is powered up.
  3. Try connecting the charger to another power source or computer.
  4. Inspect the Galaxy Watch Wireless Charging Dock.

If your Watch has been working properly until the problem occurred, then there’s a possibility that it’s just a minor issue with the software. The first thing you have to do if it’s still powered on and that there’s still enough battery left is to reboot it to refresh its memory. Here’s how it’s done:

  1. From the watch screen, press the Home button until the options menu appears, then release.
  2. From the options screen, tap Power off.
  3. Once the device is off, press and hold the Power button until the Samsung Galaxy Watch logo appears, then release.

After this, try charging it again and see if it charges this time but if not, then move on to the next procedure.

The Samsung Galaxy Watch comes with a wireless charger so there wouldn’t be any cable connecting your phone to the charger, however, the charger itself should be connected to the power adapter which is also plugged into the wall outlet. If there’s power flowing through its circuits, the LED indicator should be lit up. If it’s off, then you have to try connecting it to another power source like a power bank or computer. If the indicator won’t light up no matter what you do, then it’s clear that the problem is with the charger and not your Watch.

Physically inspect the charging dock for any signs of physical damage and the charging contacts on the device. If the charging contacts on the watch are dirty, they can be cleaned with a soft dry cloth or a cotton swab with rubbing alcohol. If there are obstructions between the watch and the wireless charger dock, the watch may not charge properly.

After doing all these things and your watch is still not charging, then we could say that the problem is with the hardware. It’s time you brought it back to the store and have the technician take a look at it.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 only charges via computer and won’t charge via regular charger, other problems

S6 side sync

There’s no doubt the #GalaxyS6 is a great phone but just like any other “greats” out there, some of its users may sometimes find it frustrating. So below are the expressed frustrations of some of our community members regarding their Galaxy S6 device.

If you are new to our site, don’t hesitate to visit other similar posts.

  1. Galaxy S6 only charges via computer and won’t charge via regular charger
  2. Galaxy S6 overheating and other hardware issues
  3. Galaxy S6 keeps getting harassing call and voice mail from one number
  4. What to expect of Android Marshmallow on Galaxy S6
  5. How to create a backup of Galaxy S6 files
  6. Galaxy S6 lag, freezing, email issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 only charges via computer and won’t charge via regular charger

I’m begging for some help here. PLEASE!  My cell phone will charge on a laptop or car charger only. It will not charge on a wall charger. I’ve changed out cords, I’ve changed out the charger box, I’ve changed and swapped everything. I even went and bought a brand new Samsung charger and yes it was a Samsung brand. I’ve also had other Galaxy S6 users test my chargers and they all work for them. Just not for my phone.

I’ve seen this problem posted on your page from another Galaxy S6 Edge user. He had the same problem and when you gave feedback, he did not reply any further. I can’t seem to find a fix for this problem anywhere. My phone is under warranty, the Samsung warranty for one year. When I called them they had me set it back to factory reset and that seemed to work for about a week. Now it’s back to the same problem all over again and I am at a loss.

For me to send it in to Samsung for repair, they are quoting me $250 for this issue even though it’s under warranty. I feel it’s something that could be fixed here on my end and I’m really hoping you can help. I did read on your website where it states to check older apps and I have deleted all unnecessary apps from my phone and only use the ones that are most important. I have less than 20 pictures on this phone since deleting everything back to factory. I am at a loss. Please if you have any kind of fix for this issue let me know. I don’t know what else to do.

Thank you again so much for any and all assistance in this matter.

God bless.  — Jennifer

Solution: Hi Jennifer. It’s interesting to know that the issue was temporarily fixed after a factory reset. That the problem eventually came back days after the last factory reset is an indication that a third party application may be causing the trouble. Keep in mind that when we say third party apps, it refers to any software you install after the initial setup. They may be apps from Samsung or Google but as long as they are not part of pre-installed apps, they are still considered “third party”. What you can do to rectify the problem is by booting your phone in safe mode before you charge it. This will ensure that only the pre-installed apps are running during the charging period. To do that, just follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Galaxy S6 overheating and other hardware issues

My phone has got so hot that it burned & left a scar on my arm w/an imprint of the side & Edge of the phone. Then the following day I picked it up & it scalded my fingers. It was so hot and I couldn’t hold onto it and dropped it causing it to crack! They state I must pay $200 to replace it when it’s not my fault and continues to heat up so hot that it’s getting heat fracture’s causing it to crack even more!

PLEASE HELP ME…I DON’T WANT TO HAVE TO CALL AN ATTORNEY TO HELP ME SO WHAT CAN I DO TO GET THIS DEALT WITH & GET A REPLACEMENT SENT TO ME? I’LL BE AWAITING YOUR RESPONSE AS SOON AS YOU CAN RESPOND AT YOUR EARLIEST CONVENIENCE, GOD BLESS! — Billie

Solution: Hi Billie. If the phone’s screen or body had been cracked, your best bet at this time is to get it replaced. As much as we would like to help you, fixing the cracked part requires physical diagnostic and fix. Obviously, we cannot do that for you. Please call Samsung or any relevant party (wireless carrier or retailer) and ask for a replacement unit. Don’t forget to mention that the phone overheated. That should give them an idea that the device may have some internal hardware issues to begin with.

Problem #3: Galaxy S6 keeps getting harassing call and voice mail from one number

I keep getting phone calls from a fax number. I have stopped the calls to the phone. What is happening now is the number realizing I am not answering is generating voice mails. So, since last Wednesday until today I have gotten almost 250 voice mails. All it does is beep.

I have sent numerous faxes to that number which is in Chicago. No response. My carrier says “something” to change my number which is not an option. They will provide me with a program that will stop the mails at a nominal charge of $4.99 a month. I refuse to pay that to stop me from being harassed. They tell me that it would be a violation of the privacy act to find out who is using this fax. So much for that. The voice mails are coming in even as I type. They start at 9 AM and stop at about 6 PM. — Leo

Solution: Hi Leo. The best party that can help you with this problem is your service provider. If their only “solution” to this problem is to charge you further, why don’t you pay a visit to your local enforcement agency so they can throw in their 2 cents? There’s nothing that we can give or tell you to do to stop the voice mails from coming in. You either have to find a way with your carrier to stop the problem without incurring cost, or you can resort to legal action. Because the voice mails are persistent, the case can rightfully fall under harassment category in almost any country. You are therefore entitled to defend yourself from the hassle via legal means.

Problem #4: What to expect of Android Marshmallow on Galaxy S6

I have had a Verizon Galaxy S6 as my only phone for as long as they have been out. I am on my second one and the first one had a charging issue.

The first time Android rolled out the Lollipop update, my phone went from being awesome, to being worthless. Lagging, ridiculous battery drain to name a few major issues. Then, thank goodness, they finally rolled out an update to Lollipop. Well, unfortunately, while it helped the battery drain and sluggish somewhat, it  still lagged terribly in performance. Thank goodness the phone wouldn’t charge one day and I had it replaced under warranty. Every morning, for the last year and a half, I have cancelled the Lollipop update. But now with Marshmallow coming out I have no idea what I should do. Any advise? FYI…I’m a fairly technology savvy guy. Thanks a ton. Learned quite a lot from you guys. — Russ

Solution: Hi Russ. Just like you, the general performance of the new Android Marshmallow remains a mystery to us until now. We honestly don’t have any idea how this OS will fare on Samsung devices and in Galaxy S6 in particular. Our job here is to point out problems as we receive requests for assistance from our community. We haven’t even updated our devices in our lab to Marshmallow at this time so there’s no way for us to give a fair assessment to this product. As much as possible, we stick to official firmware version so we can’t tell if the unofficial Marshmallow versions out there are okay.

We know that Android Marshmallow is heavily tested on current flagship phones like the Galaxy S6 and Note 5 so there’s a higher chance that a lot of minor glitches and bugs must have been addressed at this time.

A few good rules of thumb to follow following a major OS update though include wiping the cache partition, doing a factory reset, and making sure that all installed apps are fully compatible. The last one is usually the most common reason for problems following an update. Some app developers may not roll out updates for their product. That can cause all sorts of trouble as the new operating system may encounter conflicts with apps that are not optimized to work with it. If unsure whether an app is updated to work with Marshmallow or not, contact the developer or simply uninstall it.

In the meantime, keep watching for more articles from us about Marshmallow as more and more Samsung devices are starting to get the update.

Problem #5: How to create a backup of Galaxy S6 files

No ringing sound on incoming calls, no sound on boot up, no sound when releasing the volume sound control button, except with ear phones. When calling, my voice mail can hear with or without head phones, but when I press speaker there is no sound. Incoming calls vibrate but no sound. Can hear ringing with head phones on. Have checked all settings and all are correctly set.

Just had screen and digitizer replaced. Can hear ringing with head phones on. Just typing this to you has lead me to believe there is a problem with the speaker. What do you think?

I don’t know how to back up my phone and don’t know if when I do back up if it saves all my app information. Not sure how to get backed up info back if I try a hard reset. Not really technologically savvy. — Christopher

Solution: Hi Christopher. The repair process must have disconnected the speaker that now results to this problem. You need to check all the circuits are connected, especially the speaker assembly.

For your question as regards to making a backup of your data, the best way to go is by official means. Simply download and install Smart Switch on your S6 and computer and you are good to go. For a detailed description on how to use this product, please use Google.

Problem #6: Galaxy S6 running slow, freezing, email won’t sync

I don’t know what happened but somehow my stock email app dropped my accounts and greyed out. At one point it wouldn’t even let me sign in, though I was certain of my password. I could have also deleted an app that worked along side the stock email app, maybe?

Now I’ve got my accounts logged in (first I created a new email and logged that in, it worked. Then I just changed my password to my old email and it allowed me to sign in.), but the icon is still greyed out and I cannot sync my contacts.

All of a sudden my phone is overheating, running slower, etc. And it’s always been so good to me. I can’t say I’m overwhelming it as I am a minimalist type and I don’t have any games or excessive apps.

Is there any tips you have/app suggestions that would help my phone get over this fit?

Thanks, in advance! — Sarah

Solution: Hi Sarah. There may be a firmware glitch or malware causing the troubles you mention here. The issues above are some of the common symptoms if a device is either having a problem with the cache and/or operating system, or if it’s infected with a malware. Consider wiping the cache partition first to see if it will make any difference.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, don’t hesitate to perform a factory reset. It’s by far the most effective solution to problems like the ones on your phone right now. Don’t forget to create a backup of your files first before proceeding to these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


 

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Galaxy S6 has no signal, keeps saying NO SERVICE or EMERGENCY CALLS ONLY, other issues

Hello everyone and welcome to our #GalaxyS6 post for today. We have 11 S6-related issues in this one so hopefully you’ll find our suggestions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 shuts down on its own a few minutes after a starting

Firstly, the whole problem started from updating the firmware through Odin. The first firmware (Mashmallow from Sammobile) I downloaded didn’t work. Then I downloaded another version of Mashmallow from same site and that works. Next now is phone hangs on “Android is starting… Optimizing app x of xx”. After much battling like 2 days, clearing cache, factory reset from recovery mode and re-flashing the OS, phone was able to boot up. But never last 5 mins, keeps shutting down or restarting after boot. Tried SAFE MODE but it’s same. Working firmware G925VVRU4CPC2-Mashmallow and G925VVRS4DQE1-Nougat. Other Verizon firmware did not flash successfully, using the latest Odin. I’ve tried to do update OTA from Mashmallow but responded no update available and shuts down or restart. Only Odin upgrades the firmware to Nougat. I’ve also tried to get recovery from TWRP or CWM but no version for Verizon.

Another step was opening and detaching the battery for like 30mins and reconnects, stays a little longer then shuts down. I went ahead to change the battery from a working S6 edge, but it’s still same. Now I’ve done everything possible, but phone keeps shutting down or restart after successfully booting up in less than 2 mins. I need your candid help on this, probably it may be an hardware issue somewhere or still software issue. The device has never been rooted. Waiting patiently for your candid support. Thanks. — Shygo

Solution: Hi Shygo. By installing the software manually (flashing), we assume that you’re aware of the risks, one of which is happening right now. The best possible solution that you can try at this point is to flash the bootloader back to stock. If that won’t help either, you’re out of luck. You may have just bricked your phone for good.

Below are the sample steps on how to flash a bootloader. Exact steps may be slightly different for your phone model:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Galaxy S6 app shows constant lag and slow video

Hello! I work with an online company. I communicate with lessons through an App. Today I updated to the Android Nougat on my S6. The main part of my job is to communicate with students through videos and slides in the App. First, classes with the new update were terrible, constant lag, video was slow, speech was delayed! Is there any way i can fix the issue immediately? This is my job and source of income. I have to get it fixed or i won’t be able to keep the job since i am in a different country and they rely on this. Please help me with a solution! thank you! — Kassen777

Solution: Hi Kassen777. Instead of looking for some device troubleshooting and solutions, we want you to focus instead to two possible areas where the problem may lie. The first one is connectivity. If you experience lag during video calls or when doing normal calls via the internet, there’s a chance that it can be connectivity-related. Make sure that you connected to a high-bandwidth wifi network or mobile data network. If you time your video calls or online classes during peak hours, or when your wifi network is strained by multiple users at once, you can’t expect to have a smooth online experience. Do some troubleshooting to determine if it’s a connection issue. If you’re in a mobile data connection only, it’s possible that the signal may be cutting off intermittently causing the lag or delays. If you’re on a wifi network, try to work with your internet service provider to try determine if you’re having some wifi troubles. The same thing goes if you’re in a mobile data connection.

The second factor you might want to check is the app itself. Well, there’s nothing much that you can do about it really other than to let the developer know of your troubles. But first, you must ensure that there’s no connectivity-related issue that affects how the app works. Some apps can’t work properly if a device internet connection is spotty so your first priority is to eliminate the possibility that your connection is problematic. If you’re absolutely sure that it’s not your connection, contact the app developer and let them about the problem.

Problem 3: Galaxy S6 internet connection is very slow when connected to wifi

Hi Guys, I am having the same issue as CL on the tread posted on (https://thedroidguy.com/2017/07/how-to-fix-wi-fi-issues-on-your-samsung-galaxy-s6-and-s6-edge-1047574) on Problem #7. Your suggestion is to look into the wifi connection. I think this is not the issue, especially on my case. I think it is the Samsung device. At my place there were 1 laptop, 5 phones (4 of them iPhones and mine the sole Samsung), all other devices can connect to wifi without an issue – can do streaming, browse Facebook,Youtube. You name it they can do it. I am subscribed to a high bandwith plan with my provider so it is really not an issue. Since I started downloading this upgrade to Android 7, everything went bad. As CL encountered as well, connecting to LTE works fine but when connecting to wifi it is soooooooo slooow to the point you want to throw your phone to the wall, especially when other people at come can enjoy what they are browsing / streaming on their phone.

in terms of Wifi congestion – even if I am the only one connected to wifi still the same sloowness.

Things I have done: 1. Reset my router – benefit of the doubt 2. Assign a static IP from my router to my phone – didn’t help 3. Use the DNS thing in my phone using advanced setting – didn’t help 4. Did factory reset on my phone – hoping it go back to Android 6 but no, it is still with Android 7 and yep didn’t help. Anything else you can suggest? — Allan

Solution: Hi Allan. We hope that by resetting the router, you mean the good old reconfiguration of settings and not a simple turning on and off of the device. If you are absolutely positive that there are no settings or modifications to the default settings of the router that may limit or throttle down the speed of your phone, then you may be right to say that it’s a smartphone issue after all. If you simply restarted the router though, we encourage you to reset all its settings to default by doing a factory reset on it, or by simply making sure that there’s no speed limiting configuration put in place that affects your smartphone. Each router has its own way how to change the bandwidth a certain connected device receives bandwidth so if you can’t figure that out, ask your internet service provider or the router maker for support.

In a smartphone, there’s a thing called network chip. This is one of the components in the motherboard that manages all networking-related tasks for your phone, be it mobile data, Bluetooth, wifi, among other similar functions. Like any other chip, it runs on a complicated interactions of firmware and hardware so it can also fail at times. Though your case is rare, it may happen if a variable or other factors happen to occur in an erratic manner. This can sometimes happen after installation of apps or a new Android operating system. If the only different thing you did was to install a new Android update and a factory reset did not fix the problem, you should consider reverting the firmware back to its previous version via flashing.

Also, you can try to check if your problem only happens when you’re on  your home wifi by connecting to other wifi network. If the same problem occurs even on a known fast wifi network, you may want to consider getting the phone replaced instead of flashing it.

Problem 4: Computers can’t detect Galaxy S6

Hello. I am not able to connect my Samsung to my laptop. I did not have problem with this before. Suddenly, out of nowhere my laptop stopped recognizing my phone. After I plug it in to computer I receive message: “USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.” I am frequently updating my phone software. I recently purchased new laptop, which as well as old one does not recognize my phone. I followed few instructions about downloading drivers and keyes, but none of this ideas worked. What can I do? — Gosia

Solution: Hi Gosia. If two computers, one being a new one at that, are unable to read or detect the phone, that’s a clear indication that it’s a phone problem. Before you try to do some device troubleshooting, make sure that you try Samsung Smart Switch app first. Simply install the app to your computer before attempting to connect your phone to that computer again. If the same problem happens, factory reset your S6. Here’s how to do that:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 5: Galaxy S6 active is dead, won’t charge or turn back on

Hi. I have an S6 active that I was charging and using the GPS maps at same time. It shut itself off and was dead after that. The phone was pretty hot, but not as hot as day before when I was using it and the screen letters on the GPS app got scrambled. I tried each of your steps from this website https://thedroidguy.com/2017/02/fix-samsung-galaxy-s6-wont-turn-firmware-update-troubleshooting-guide-1070186 Basically tried every type of boot up style which did not work. Also the charging indicator does not light up when plugged in. Not sure on the operating system it has. — Larry

Solution: Hi Larry. If your phone appears dead because it doesn’t charge or show any signs of life at all — sound notifications, vibrations, LED lights — then it’s most probably dead. Try using another known working charger first and see if that will recharge the phone. Otherwise, your only other option is to send it in for repair or replacement.

Problem 6: Galaxy S6 sent texts come out as gibberish for recipients

Hello. I am on a Samsung Galaxy S6 from T-Mobile. Recently, I updated to Android 7.0 but since then I have not been able to text my grandma or my mom. The texts come out as gibberish for them. They have old basic phones. At first I thought that may be the problem but my brother has the same phone and is able to text to them. Is there any way I could fix it for my phone? Thank you for your time. —  Kobe

Solution: Hi Kobe. Try to wipe the cache and data of messaging app you’re using and see if it works. Keep in mind that clearing an app’s data is the virtual equivalent of reinstalling the app so all your messages will be deleted. Make sure to back important conversations before doing it.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the app’s cache and data won’t help, do a factory reset.

Problem 7: Galaxy S6 screen flickers, won’t power back on

I have a Samsung Galaxy S6 phone. The last update occurred on 3/1/17. No problems until last Friday 4/7/17, when it shut down and I could not bring it up again. I recharged it, turned it on, but got nothing except the two white lights on either side of the home button. On Sunday 4/9 I still couldn’t start it, so I did a soft reset and everything was fine until tried to bring it to life on Monday. Nothing happened, although I would get an occasional background flicker. Tried soft reset again; nothing. And still nothing. I have not tried all the other things you suggest because (1) I don’t trust myself and (2) without being able to see anything on the screen, I’m not sure how to proceed. Any suggestions? I did receive a phone call on it at some point. Thanks. — Joan

Solution: Hi Joan. The phone’s screen appears broken. We suggest that you don’t try anything else except to let a professional check it. We think the device can use a repair so letting a technician confirm that is your best bet.

You can’t fix an issue like this by doing some hardware button combinations, much so with software solutions. In fact, there’s no software solution that you can try in this one since the screen is blank. This may end up with a screen replacement so be sure to prepare some extra cash for the repair fee and part replacement.

Problem 8: Galaxy S6 does not charge, only charges when it’s off

When I plug my phone in to recharge, nothing changes on the phone. The “charge” icon does not appear visually, the phone does not make an “auditory recognition” of being attached to the recharge cable, and the phone will not take a charge. None of this happened like this previously, before today. I have had the phone for 1.5 years. If I “power off” the phone and plug the charge cord to it, the “lightning bolt” or “charging symbol” appears on the screen, and the phone will take a charge, but, I am reminded by the phone repeatedly (once every couple minutes), by an auditory (buzz) and visual “charging symbol,” until the phone is fully charged. So, I can charge the phone, but, I must turn the phone off by Powering it down, before it will take a charge. Odd!! I tried the Soft Reset to no avail. Any Advice? Thank you. — Mark

Solution: Hi Mark. Below are the things that you must try:

  1. Use another known working charging and cable. Try to use a good Samsung charger if possible.
  2. Recalibrate the battery by doing the following steps:
    • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
    • Turn the phone on again and let it turn itself off.
    • Charge the phone without turning it back on.
    • Wait until the battery says it fully charged to 100%
    • Unplug the charger and turn the phone on.
    • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
    • Unplug the charger the turn the phone on again.
    • Use the phone until you drain the battery down to 0.
    • Repeat the cycle once.
  3. Factory reset the device. Check the steps provided above.

If all these three items won’t solve the issue, there must be a hardware issue causing this charging problem.

Problem 9: Galaxy S6 not getting signal reception, keeps saying NO SERVICE or EMERGENCY CALLS ONLY

Hello Good day. I have been experiencing this “NO SERVICE” problem or “EMERGENCY CALLS ONLY” on my Samsung Galaxy S6 SM-G900F lately. I checked my IMEI and everything, but they’re all okay. The thing is I’m not really sure if i got this after I got the update or after I rooted the phone. I tried everything — wipe cache partition, factory reset multiple times, IMEI checking. I even tried installing other custom roms, but Everything failed. I also tried restoring its original Kitkat firmware but still the same issue. Right now, I’m using the Marshmallow update i installed manually. what can i do to get my service back? Please help me.oh by the way. My phone has a branded carrier when i purchased it. — Bingradiamoda

Solution: Hi Bingradiamoda. You should contact your carrier so they can re-activate your account or device again, whichever is necessary. Unless there’s an unknown software glitch that damaged the phone’s software permanently,  your carrier should be able to assist you with this problem.

Problem 10: Galaxy S6 stuck in boot loop after an update

I have a Samsung Galaxy S6. Recently it started getting stuck into a reboot loop. There was a recent OS update which, maybe by coincidence preceded this problem. I tried a soft reboot and also a hard reboot. Then I downloaded the repair assistant for Verizon from Samsung.com. It failed several times until I realized that USB 3 cable won’t allow it to work. I switched to a regular USB cable from another Samsung phone and the repair assistant worked immediately. However, the problem persists. When the charging cable is unplugged from the phone, it immediately starts back into the reboot loop.

At first I thought that the battery might be going bad but it has never had problems taking or holding a charge and even now behaving correctly. The phone operates well even if the charging cable is disconnected from a power source and the phone is left to the battery as the power source. The problem only occurs when the cable is detached from the phone. I suspect that the port could be physically damaged, however, I want to know before proceeding with a charging port replacement, is it possible that this is being caused by a software or firmware issue instead of a hardware issue? I would hate to replace a part only to find that it is not the real solution. thank you for your time and consideration. — Tim

Solution: Hi Tim. You’re right, you don’t want to commit to a repair procedure if the cause of the issue is software-related in the first place. That’s also the main reason why we always emphasize doing the basic software troubleshooting steps first instead of recommending repair right away. To know if your particular problem is due to bad software, make sure that you factory reset the device. With factory reset, all software settings are returned to their known, working state so if the problem returns after doing it, you’ll know that it’s not due to software at all.

It’s very likely that the problem is caused by a bad charging port so if nothing will improve after a factory reset, go ahead with repair.

Problem 11: AT&T Galaxy S6 drains battery power fast after switching to T-Mobile network

I have changed my carrier from AT&T to T-Mobile in CT, USA. We get not bad reception here as i live next to I-95. it has been only 3 days. And i can see my Samsung S6 battery is draining really fast for very minimum use of talk/text/yahoo mail app/Whatsapp.

I used to use those four apps majority of the time and my phone would last me more than 24 hours. but with the same amount of usage regardless of using 4G / wifi, i can see the difference between the battery drain AT&T vs T-Mobile. Does anyone have this issue or have encountered this one?  I have Android 6.0.0. please let me know if i can fix this problem by fixing something in my phone. I really got a good deal for T-Mobile and I would like to stick with them. Thanks. — Pinu

Solution: Hi Pinu. Dealing with a battery drain issue can be tedious, even for seasoned Android users simply because there are usually no obvious reasons for it. Your case may be the exemption though since you noticed it right after shifting to T-Mobile. That means that for whatever reason, your phone may now be working twice or more as hard for whatever reason. There’s really no telling why that happens though but it’s possible that your phone now demand more computing power everytime it’s connected to T-Mobile network. If you want to minimize battery drain, you should try to drastically change your usage habits. Some of the concrete things that you can start doing right away should include the following:

  • lowering down screen brightness to the lowest comfortable setting possible
  • utilizing power saving modes (Power Saving Mode and Ultra Power Saving Mode)
  • uninstalling unnecessary apps (the more apps you install, the higher the chance of battery drain)
  • turning off sync and auto updates for social network apps. These types of apps regularly communicate with remote servers to update contents so turning off their sync function or auto update feature should help.

 


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How to fix HTC U11 that is charging very slowly or not charging at all? [Troubleshooting Guide]

Aside from the notification LED, you will know if your phone is charging when you see the charging icon on either the status bar  (if your phone is turned on) or on the center of the screen (it it’s off). If your device doesn’t show any of these charging indicators, it means that something is wrong and that your device is not charging as intended. In this post, we will tackle the probable causes as to why your HTC U11 smartphone is not charging or charging but very slowly and what must be done in order to fix the problem.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Why does your HTC U11 not charging as intended?

There are many possibilities as to why your phone doesn’t charge or charging but very slowly. In many cases, the problem is due to a faulty battery, charger, or charging port. Other charging issues have been linked to a software malfunction. In fact, you’ve seen a lot of people raising complaints about their devices that stopped charging after installing a new update, app or content. Apps running in the background are also considered among the culprits especially if any of these apps is crashing. As a result, it inflicted errors to the system. Fortunately, charging problems that are software-related can be rectified by some workarounds thus taking your device to a service center for hardware check and/or repair won’t be necessary.

How to deal with an HTC U11 that is charging very slowly or not charging at all?

Try these charging tips and standard procedures to troubleshoot your HTC U11 that is not charging as intended. If the first method won’t work, then try the next applicable method. Don’t forget to test charge your phone after completing each procedure to find out whether or not the problem has been resolved. Start whenever you’re all set to do so.

Check USB/charging cable/USB port on your HTC U11.

As mentioned earlier, a faulty USB cord, charging cable, and USB port on your phone can be the main reason as to why it is unable to charge properly. To eliminate these from the possible culprits, carefully check the USB, charging cable, and USB port for any signs of damage. If you see any traces of damage on any of these charging paraphernalia, then you may need to consider a replacement or repair.

If you have an extra cable or charger that is compatible with your HTC U11, try to use it instead then see if that will work. As with the USB port on your phone, make sure that it isn’t clogged with any debris or dirt.

Check and ensure that the power source in use is working.

Sometimes you may not expect it but the power source you are using can also be the culprit. It is possible that the power source or outlet you are using is not working and therefore unable to supply power to your device. You can try to use other outlets or power sockets to charge your phone. If it is able to charge using another outlet, then it’s safe to say that the problem is neither on your device nor the charger.

Quit all apps running in the background.

If you can, try to quit all apps running in the background then restart your iPhone while connected to the charger. Some apps in standby mode can become corrupted and crashes in time. When this happens, there is a higher chance that it will affect the system functions and somehow can halt the phone’s charging system routines.

A simple yet more efficient method of closing apps running in the background is from the Recent apps screen on your HTC U11. Here’s how it’s done:

  1. Press the Recent Apps button.
  2. Flip through the cards to find the app then swipe it left or right.
  3. To close all running apps at once, tap the option to Clear All or tap X.

Once all running apps are ended, try to charge your phone again to see if it’s now able to do so without any background apps.

Uninstall problematic apps.

If your HTC U11 stops charging or begins to charge very slowly after installing a new app or content, then that app or content is most likely to blame. You can use the Boots+ app on your HTC U11 to check for irregular activities from a downloaded app that may affect your device’s performance. If an irregular activity is detected, you may opt to stop the activity or uninstall the downloaded app through the Boost+ app. Here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Locate and tap Boost+ to open it.
  3. Tap Manage apps.
  4. To uninstall apps that you don’t need, select the apps under the Apps tab then tap the Trash icon.
  5. To view and check for irregular activities, go to Irregular activities tab then tap on the activity and select an action.

Try to charge your phone after clearing irregular activities and erratic apps then see if it’s working this time..

 

Fourth workaround: Try to force your phone to restart while plugged into a power source

If your phone won’t power on and doesn’t appear to be charging, try to connect it to the charger then perform a forced restart.

  • To do so, hold down the Volume Up, Volume Down, and Power buttons simultaneously for up to 2 minutes or until your phone power cycles.

Many people have found remedies by doing this workaround so you might as well consider this workaround.

Disable Fastboot option and restart your phone.

Your HTC smartphone has a fastboot feature that works similar to a hibernate mode on a laptop computer. When enabled, your phone hibernates as you turn off your phone so that when you turn it back on, it will boot up faster than the normal cold boot from the Power off mode. It’s good to use this setting if you often turn your phone off and on. However it enabling fastboot is not recommended when trying to boot into bootloader or recovery mode as it may cause conflict and errors. To make sure that this isn’t preventing your phone from charging, try to turn fastboot off from your HTC U11.

  • To do so, head over to Settings-> Power-> Fastboot menu -> then uncheck it.

Try to charge your phone again after disabling fastboot and see if it’s now able to charge properly as it should.

Other Helpful Charging Tips

  • Charging the phone before it completely ran out of power is also recommended as most people who have encountered charging problems have the battery emptied before charging.
  • Switch between power source. If your phone doesn’t charge through the wall outlet, try to use a USB port on your computer, or power banks. Although it is highly recommended to charge your phone using a wall outlet, there are times that it won’t work as intended and that you’ll need to try using another power source. Also make sure that the power source is working.
  • Use only the HTC-branded charger and the original charging cable that came with your device. Some third-party chargers and cables may not be compatible with your device thus won’t work correctly.
  • Check the cord and make sure that there are no signs of damage like kinks or frays, bent connectors and the like.
  • Check and ensure that the charging port on your HTC U11 is working and free from any debris or pocket lint. If necessary, carefully clean it out.

If your HTC U11 is still not charging properly as intended even after trying all of the above procedures, contact your carrier or HTC Support to escalate the matter and seek more help and other options. If your device is still warranty, then you should avail for warranty instead.

If you suspect that a faulty hardware is to blame like when your device stops charging after it was dropped or got wet, then you better take it to a service center instead and have it diagnosed by a technician for possible hardware damage.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What you should do if your Samsung Galaxy S9 won’t charge with wired charger?

Some of our readers who own the Samsung Galaxy S9 seem to be having some issues charging their phones using the wired charger. There were those who reported that the fast charging function no longer works while others said that their devices don’t charge with the wired charger at all.

Charging problems can be a little complicated since it could be a sign of a firmware problem and it could also be due to so hardware issues. You need to do some troubleshooting procedures to determine what the problem is and how to deal with it. That’s the purpose of this post so if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may be able to help you.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy S9 that’s not charging with wired charger

The good thing about Galaxy S9 is that it has two way to charge its battery; wireless and wired. So, if one doesn’t work, at least, you have another option to replenish the battery. However, there’s still a need to troubleshoot your device because it could be a sign of a serious hardware problem and not just about the charger. Here’s what you should do about it…

Find out if your phone charges using the wireless charger. This may not be possible for all owners but if you’re one of the Galaxy S9 owners who got the wireless charger, then you must try to see if your device is still capable of charging its battery. If the phone still charges wirelessly, then the problem could be with the wired charger or cable. However, if it doesn’t charge, it could be a firmware issue.

If the phone charges wirelessly, then the next thing you should do is check the condition of the wired charger. You don’t have to open it up but try to see if there’s some lint or debris suspended in the port. Anything that obstruct electricity should be fished out from the port if you find any. After checking the charger, you should also check the cable for some breaks as well as obstruction on both ends. If there are also lints and debris, you should get rid of them to conduct electricity. However, if both the charger and the cable don’t have issues, then try doing the next procedure.

Connect your phone to a computer or laptop. It is important to do this procedure if your phone isn’t charging using the wired charger because it will tell you immediately if the problem is with the charger or your phone. If your Galaxy S9 charges when connected to the computer, the problem is with charger but if it does not, then it could be the problem with your phone. In which case and at this point in our troubleshooting, it’s clear that the problem is with the hardware and there’s not much you can do about it. So, bring it to the store or shop and let the technician take care of it.

If your phone doesn’t charge wirelessly and still powered on, then you should try doing the Master reset. The firmware plays a big role in the charging process and it there’s an issue with it, this problem may occur. So, backup your files and data and then perform the master reset. If the problem continues after that, then you should bring the phone to the shop so that a technician can check it for you.

Here’s how to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

Posts you may also want to check out:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 went completely dead, turned itself off and won’t charge anymore (easy steps)

  • Learn how to fix your Samsung Galaxy S8 that went completely dead and won’t respond when you press the Power key or connect to the charger.
  • Learn how to troubleshoot your phone that won’t turn on and unresponsive even to the Forced Reboot procedure.

Your Samsung Galaxy S8 turns on and runs because every bit of hardware component inside is working properly and assisted by the firmware that handles almost every feature and function in it. If the phone turns off by itself, that’s a sign that something not normal is going on either with the hardware or the firmware and we have received quite a lot of messages from our readers complaining about their S8 units that reportedly powered down by themselves.

Every problem in every user is unique which also means that even if the issue have similar signs and symptoms, the causes may be different unless of course it’s a known issue with the firmware which Samsung has to do something about. However, more often than not, power-related problems often occur depending on how the device is being used but based on our experience, such problem can easily be fixed provided it’s not a sign of a serious hardware problem. I want to share with you the solution to this problem so continue reading as this post may help you one way or another.

If however, you are looking for a solution to a different problem, drop by our Galaxy S8 troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.

How to fix Galaxy S8 that turned off by itself and no longer charges

If the problem started without apparent reason or cause, then we can fix it because such issue occurs most of the time due to a firmware or system crash. Such problem may be due to some apps that are also crashing, corrupt system caches and/or data files or something else might have triggered it. It’s difficult to determine the cause of the problem is at this point but here’s one method that has already been proven to be effective and that is according to many of our readers we have already helped in the past:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Again, assuming there’s no problem with the hardware and that there’s enough battery left to power all components, your phone should be booting up normally by now. The simple procedure above is what we call the Forced Restart wherein it simulates battery disconnect and refreshes your phone’s memory. It has similar effect as with the battery pull procedure we often do to phones with removable batteries. However, if it didn’t work, try doing this…

  1. Press and hold the Volume Down button first and don’t let go of it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds.

It’s basically the same as the procedure above but we’re just making sure that you’re doing the procedure correctly. Pressing and holding the Power key first will immediately trigger the phone so you’re not really doing the combination right that’s you need to press and hold the Volume Down button and then the Power key. If the phone is still not booting up after doing this, then here’s another procedure you can do.

  1. Plug the charger into a working wall outlet.
  2. Connect your phone to the charger using the original USB cable, the one that came with the main unit.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. After which, do the forced restart procedure by pressing and holding the Volume Down and Power keys together.

With this, we’re trying to do the forced restart while the phone is connected to a stable power source which is the charger. When the battery runs out, which is also possible in this case, the firmware and several of the hardware components may shutdown out of sync which may leave other services and functions to crash. Since the battery is totally drained and the system crashed, naturally, the phone won’t respond when you try to turn it on simply because there’s no battery that’s why we’re doing this. But if the phone continues to be unresponsive after this, then you really have to spend some time troubleshooting your device. Continue reading as I prepared a troubleshooting guide for you.

RELATED POSTS:

Troubleshooting Galaxy S8 that went dead and won’t respond to Forced Restart

As I said earlier, every problem is unique even if most of the time they manifest similar symptoms that’s why our solution may work to other devices but may not work on others. If your unit won’t respond to the Forced Restart procedure, you have to spend a few minutes to try and troubleshoot it in a bid to determine what the problem is and hopefully find a solution for it. For those who are not comfortable doing some troubleshooting procedures, I suggest you immediately bring the phone to the service center so that a technician can check it for you. But for owners who are willing to do something about this problem, here’s what you should do…

Check for signs of both physical and liquid damages

It’s very important that you check your phone for signs physical and / or liquid damage because if one of them is the reason why your device no longer turns on, then there’s no point to continue troubleshooting. Whatever you do as long as the hardware is compromised, you won’t be able to fix the problem unless you open the phone but even that won’t guarantee the issue will be fixed.

Now, to check your phone for physical damage, look for scratches, cracks and dents because any force that could render the phone useless will surely leave a mark on the outside. If the phone looks flawless or with only minor scratches, then physical damage may not be the reason why it’s not turning on anymore.

As to the liquid damage, it’s a bit complicated and the phone is actually prone to this kind of damage because many owners use the phone when in water. Well, that’s the purpose of IP68 rating but you should know that it’s only for water resistance and not waterproofing so water can still find its way into your phone given the right circumstances.

  • Look into the USB or charger port as it often serves as the gateway of liquid. If you can find moisture in there, you may use a cotton swab to clean the area or insert a small piece of tissue in it to absorb the moist.
  • Also check the Liquid Damage Indicator located inside the SIM card slot. Remove the SIM card tray and look into the slot to find it. If it’s white, then it’s not tripped and it means there’s no liquid damage. However, if it turned red or purple, then it’s positive that water or any sort of liquid found its way into your phone.

If there are signs of either physical or liquid damage, there’s only so much you can do about your phone. The best thing to do is bring it to the service center so that the technician can do what needs to be done. However, if the phone is free from physical and liquid damage, continue troubleshooting.

Try running your Galaxy S8 in Safe mode

When in safe mode, all third-party apps and services are temporarily disabled so if one or some of them is causing all these problems, your phone should be able to boot up in this mode normally. When the phone successfully boots up in this mode, then consider the problem fixed already or at least it’s downgraded from not turning on to just a booting issue. To run your device in this environment, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone actually boots up in this mode, the next thing you should do is reboot your phone normally to try to see if it can. If it’s stuck somewhere during the boot process, turn it off and reboot back into safe mode. Then try to uninstall apps you suspect are causing the problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if you don’t have a clue which of the apps is causing the problem and if you think it would be a lot quicker and more convenient to backup your files and data and just do the reset, then do it to give your device a fresh start.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

However, if your Samsung Galaxy S8 also refuses to boot up in safe mode, then there’s one more thing you can do.

Try booting the device in Recovery Mode

This is your last resort and if the phone fails to boot into this mode, you will have to bring it to the service center. But the thing is that the Android system recovery serves as the fail-safe for all Android device so even if the phone has some serious firmware issues for as long as the hardware is fine, it should be able to boot into this mode. If you can bring the phone to start into this environment, you may try rebooting it using the “Reboot system now” option and if it’s stuck during the booting process, boot back into this environment and wipe the cache partition. If the fails as well, then you have no other choice but to do the Master Reset which will of course delete all your files and data but brings your device back to its factory default settings. Here’s how you do those procedures:

How to boot Galaxy S8 in Recovery Mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot Galaxy S8 in Recovery mode and do the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If everything else fails, you may bring the device to the service center. But I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us any time.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts  you may also like to read:

How to fix your LG V20 that won’t charge or have other charging problems [Troubleshooting Guide]

Not charging issues are among the most commonly reported problems with smartphones today and the #LG V20 (#V20) is no exception. In fact, we already received some complaints from our readers requesting assistance as their devices would no longer charge its battery like it used to. The South Korean phone maker has always been so consistent with the quality of its devices and so far, there was no incident that may tag the V20 as a sub-standard device. It’s not perfect and there might be some manufacturing issues with some of the units but when it comes to the battery, the V20 is good.

lg-v20-not-charging

In this post, however, I will address the not charging problem with the LG V20. It could happen to you, it could happen to anyone who owns a smartphone. Below are some steps you can follow to thoroughly troubleshoot your phone that would no longer recognize the charger being connected let alone charge the battery. Read on to understand more about this problem and learn how to fix it.

For those who have other issues, however, make sure you drop by our LG V20 troubleshooting page as we support this phone already. Meaning, we publish troubleshooting guides and solutions every week as well as answer questions sent by its owners. Try to find issues that we’ve already addressed and use the solution we provided if applicable. If you need further assistance, however, make sure you fill up our Android issues questionnaire. Just give us the information we need and we’ll do the rest.

Troubleshooting LG V20 that’s not charging

The purpose of this troubleshooting guide is to determine what the problem with your phone is and come up with a solution or workaround that will let you continue use the device even if the charging process fails sometimes. In this case, this is what you’re going to do:

Step 1: Verify it’s not a system crash issue by pulling the battery

This is a very straightforward step, it’s simple, it’s easy but also very effective. The moment you plug your phone and it won’t respond to the charger, turn your device off, if it’s powered on, and then remove the back cover and pull the battery out.

While the battery is out, press and hold the Power key for a minute. After that, replace the battery and put the back cover on. Then, turn the phone on and try to charge the phone again.

The reason behind this step is to make sure the firmware is responding as it also plays a great role in the charging process. It’s actually the one responsible in making sure correct voltage and current is flowing through the circuits. Without it or if it keeps crashing, the phone may not charge properly or not at all. The battery pull procedure is very effective in addressing minor firmware issues.

Step 2: Make sure your charger is plugged into a working power source

If the phone won’t charge after doing the battery pull procedure, then make sure your charger is plugged into an electric outlet that works. You can just unplug an appliance that you know is working properly and plug the charger into the outlet.

In case the problem persists, try to do the next step.

Step 3: Connect your LG V20 to a computer or laptop if possible

The purpose of this step is to make sure verify if the USB cable is working properly or to know if it’s broken. It is important that you rule out this possibility first since the USB cable is the only thing that bridges the phone and your charger.

If the phone shows it’s charging or gets detected by the computer, then the cable is good and it’s most probably an issue with the charger. However, if the computer cannot detect the phone or if the latter still won’t charge, then continue your troubleshooting.

Step 4: Physically check the charger for debris or lint in the port

You don’t have to do much. Just try to look into the port on your charger and check if there’s a debris, lint or corrosion that might have prevented the phone from charging due to improper or no contact at all.

As for the debris or lint, you can just fish them out but when it comes to corrosion, all you need is a blast of compressed air. In case there’s a bent pin or connector, attempt to straighten it out with a pair or tweezers.

However, if the charger doesn’t show any abnormalities and if it’s possible to use a different one, try to do so just to find out if the phone charger with other chargers.

Step 5: Check the cable for breaks and corrosion on both ends

Run your fingers through the USB cable and try to feel any abnormalities such as lumps or breaks. If the cable is perfectly fine, you wouldn’t feel anything unusual. Once you’ve verified that the cable is fine, try to check both ends to find out if something is preventing the connectors from making proper contact.

If the cable is fine, then try to use a different cable that has the same specs with the original if possible. If that works then you should buy a new charger kit for your LG V20.

Step 6: Check your phone’s USB / charging port

After inspecting both the power adapter and USB cable, you should check your phone’s utility port. Try to find if there is a debris, lint, bent pin or corrosion. These things may disrupt the charging process.

If the phone suffered either physical or liquid damage, then there’s always a valid reason to think the circuit that is connected to the charging port got affected. Sadly though, we really can run tests that may confirm this. So, try to rule out another possibility before you seek assistance from a technician.

Step 7: Try a different battery

One of the good things about the phones that have removable batteries is that you can always buy a spare. While we don’t know at this point what the problem with your phone is, there’s always a possibility the battery got damaged especially if the phone suffered liquid damage or if the problem occurred without apparent reason and the phone shut off on its own.

If possible, borrow a battery from someone with the same phone or you can go to a local shop to try a different battery.

Step 8: Seek assistance from a technician

If all else fails, it’s time you sought assistance from someone who can do some tests to confirm if the problem is with the firmware or hardware. Should the problem is found in the hardware, it’s more likely a manufacturing defect especially if the device didn’t suffer from both liquid and physical damages.

Other LG V20 Charging Related Issues

Here are some of the most commonly reported charging problems with the LG V20 smartphone…

LG V20 charges but it continues to go down instead of up

Problem: My LG V20 charges when I plug it in but the charge doesn’t go up. For instance, if I plug it in while it still has 10%, it won’t go up to 11% and so on, instead it goes down, although the phone can actually detect that the charger is connected and that there’s electricity flowing.

Answer: The possibilities are your phone is experiencing a minor system issue, there are so many apps running in the background, it’s experiencing hardware problems. Based on these possibilities, here’s what you need to do:

  1. Reboot your phone to rule out the possibility that the problem is caused by some minor firmware and hardware issues.
  2. Boot your phone in safe mode to rule out the possibility that some third-party apps is causing the problem.
  3. If the issue occurs in safe mode, backup your data and do the factory reset.

How you boot your LG V20 in Safe Mode

  1. With the screen on, press and hold the Power key.
  2. In the options menu that displays, press and hold Power off.
  3. When prompted to restart in Safe Mode, tap OK.
  4. After your device restarts, it displays Safe mode at the bottom of the screen.
  5. Uninstall apps that are causing a problem.

How to Factory Reset LG V20

  1. Back up data on the internal memory.
  2. From any home screen, tap Settings.
  3. On the General tab, tap Backup & reset.
  4. Select or clear the following check boxes: Back up my data, Automatic restore
  5. Tap Backup account and follow the steps to create Google backup account, if necessary.
  6. Tap Factory data reset. Note: Alternatively, you may tap Network settings reset to just reset Wi-Fi, mobile data, and Bluetooth settings.
  7. Review the warning message and select or clear Erase SD card.
  8. Tap Reset phone > Next.
  9. Tap Delete all.
  10. Tap OK.

LG V20 doesn’t charge anymore but phone detects charger

Problem: I already booted the phone up in safe mode and charged the phone but to no avail. The problem is that the phone, LG V20, can detect when the charger is connected, however, it doesn’t charge at all. In safe mode, the same thing happens. What must I do?

Troubleshooting: I understand you already did a couple of procedures to try to fix the problem but to no avail. So I will ask you to backup all your data and files and do the master reset.

How to Master Reset LG V20

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When “Factory data reset” appears, use the Volume down button to highlight Yes.
  6. Press the Power button to confirm.
  7. When prompted to “Erase all user data and restore default settings,” use the Volume down button to highlight Yes.
  8. Press the Power button to reset the device.

I hope that this guide can help you determine what the problem with your device is and find a solution for it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix an Asus Zenfone Max Plus (M1) smartphone that is not charging? [Troubleshooting Guide]

Charging problems in mobile devices are often tied to a bad battery. This however isn’t likely the case with the Asus Zenfone Max Plus (M1) that is not charging given the fact that this is a new device. For sure it will go through a series of quality testing prior to roll out in stores. Having said that, you may consider looking into other factors that can likely cause charging issues to occur on your device be it slow charging or not charging at all. Among other common culprits are faulty apps, bad updates, faulty charger, damaged charging ports or power outlets, and physical or liquid damage on the phone. The last factor could be the root cause especially if you dropped your phone or got it wet before the onset of the problem. Symptoms of liquid damage may surface later if not sooner so better consider that too.

Meanwhile, charging issues that are software-related can be resolved by performing some workarounds on your end. Hence before you head out and take a trip to a service center, you might as well try something and attempt to fix the problem at home. You may refer to the subsequent charging tips and workarounds in this post when necessary. Just scroll down and read on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Observe proper charging procedure

Smartphone manufacturers typically give out recommendations regarding proper way of charging for safety reasons so as to prevent causing any damage to device itself. And these are as follow:

  • Use only the original (OEM) charger. The original charger is designed to produce the right amount of power needed for to charge up your phone in a specified period of time. Using other chargers or third-party accessories is therefore discouraged as there’s a chance that the power output level is not compatible with your phone. As possible result, your device may charge but very slowly compared to charging with the original charger or worst, it may not be able to charge at all.
  • Charge from power outlets or wall sockets. While you can plug your phone into a computer port or other USB/charging ports, the power output may not be the same as that from the power source or wall outlets. Unless you’re in the middle of the road and all you’ve got is a power bank or a laptop, then you can charge your phone through whatever power source you have. The charging time however may significantly be longer than when using wall sockets.

If you’ve adhered to all these proper charging recommendations but still couldn’t get your device to charge as intended, then move on and troubleshoot software errors on your phone that might have prevented it from charging.

Potential solutions to charging issues on your Asus Zenfone Max Plus (M1)

Highlighted below are generic solutions and methods that will help you determine the underlying cause and get the ultimate charging fix for your device.

Check for any signs of damage.

The charging port, USB cable, and AC adapter must be in working condition for the charging system to work on your device. The charging system is one of the hidden programs/apps of your phone that is assigned to carry out charging operations from the moment your device ran out of power up to when it’s fully charged. If any of the charging components isn’t working, that will likewise halt the charging system from serving its purpose. In short, it won’t work too.

To determine which from among your charging paraphernalia is not working, you can try switching between charging ports, USB cables, or chargers.

Alternatively, you can try a new charger for your Asus Zenfone Max Plus M1. This however could mean spending some bucks for procurement. But it could be worth it.

Force your phone to restart while connected to the charger.

This method can help if your phone couldn’t charge because of some software glitches or system bugs that may have hindered the charging system from doing its job. Here’s how you do it:

  1. Plug your phone into a power source.
  2. When it’s plugged in, press and hold the Volume Up key and the Power key for about 30 seconds or so.
  3. If you hear or feel your phone vibrates. You can release the Power key and Volume Up key at this point and then leave your phone connected to the charger for about 30 minutes.

After the elapsed time, check and see if it is already able to charge. If it is not, then give it some more time to charge probably 1 to 2 hours utmost.

What to do if your phone is able to charge again?

If you can get your device to charge again, try to remove any suspicious apps you’re recently installed especially the ones you’ve added before the phone run out of power. It is possible that a certain downloaded app is buggy and causes massive battery draining. This could be the main reason why your device is having a hard time to gain power again. You can diagnose apps in safe mode or immediately head over to the Apps Manager and uninstall suspicious apps from there. It will also help for you to determine which of your apps is draining much power by heading over to the Battery Usage menu of your device.

Aside from removing bad apps from your phone, you may also resort to a hard reset especially if the problem started after installing new software updates on your device. It is possible that the new updates override your current settings or worse, ruin the charging system on your device. All data including personal settings and information and/or any software bugs are wiped out in the process thus giving your phone a fresh and bug-free start. If possible, you can proceed and carry out a hard reset through the settings menu. Here’s how it’s done:

  1. To get started with a hard reset or factory reset, back up your important information then head over to Settings-> Backup & reset-> Factory data reset-> Reset Phone.
  2. Select the option to Clear everything to confirm and proceed with the full system reset.

Your phone will automatically reboot until it’s ready to use.

Seek more help

Consider problem escalation as your last option if nothing else works on your end. You may opt to reach out to your carrier or Asus Support team for further assistance and recommendations if your Asus Zenfone Max Plus (M1) is still not charging after exhausting all possible means there is to fix the problem on your end. See if you can also avail for warranties, like replacement battery or charging equipment. Otherwise, you will need to pay extra for tech service or repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 camera stuck in selfie mode, won’t charge or turn on, other issues

Here is another post that will teach you how to address some of the common #GalaxyS6 problems. As usual, the problems we cover today are taken from reports we received from our readers over the recent days so we hope you’ll find this one a helpful read.

Below are the specific topics we are discussing today:

  1. Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge
  2. Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on
  3. Galaxy S6 not dialing the correct contact number
  4. Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode
  5. Network services of AT&T Galaxy S6 not fully working when used in Kenya
  6. Galaxy S6 ringtone and notification volume setup

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water damaged Galaxy S6 edge screen won’t work | How to recover files from wet Galaxy S6 edge

I have a Galaxy S6 edge and I cracked the screen and ended up dropping it in water. It was working just fine before I dropped it into water. I can plug the phone up and the screen works but i can’t seem to turn it on. I plug it in and the charging screen appears. I just received a new phone. I just want to be able to get my pictures and all my contacts off. Can you help??

I’ve tried to try the down load function using the volume down and home screen buttons and nothing happens. i know they are working though because when its charging I can make the screen get brighter with them. — Jesseclements95

Solution: Hi Jesseclements95. One of the necessary conditions to recover files from a smartphone is to ensure that it powers on. The Nand chip, the storage device where user data such as photos and videos are stored, must be energized so that it can be accessed. This and together with a normally working operating system are the primary requirements that must be fulfilled first. If you can’t interact with the operating system because the screen remains black or unresponsive, there’s no point to attempt to recover your files. Try to have the phone repaired first to see if the screen can work so you can attempt another file recovery.

You can try to connect to your phone to a PC to see if it can be detected. If a computer can’t detect the storage device, you’re out of luck.

Problem #2: Galaxy S6 not charging anymore | Galaxy S6 won’t charge or turn on

Just last night I plugged in my Galaxy S6 but when I woke up it was still at only 60%. I could not get the connection to stay where it was charging. It kept beeping as if starting to charge and then stop. On the way to work it did the same thing in my car charger–it would plug in and say charging and then beep and not be charging. Then at work I have a charger and it did the same thing when I plugged it in–would say charging and then start beeping. It would say charging at work for a while and then when I would check the % charged it was going down. Then it stopped even trying to charge when I plugged it in. No sound or message of charging.

A lady I work with had her factory Galaxy S6 charger with her that works on her phone, but when I plug it into my S6 nothing happens. No sound or message to indicate it’s charging. — Chuck

Solution: Hi Chuck. An issue like this can just as easily be caused by software glitch as much as hardware malfunction, so the first thing that you want to know is if the issue can be solved by software solutions. That said, you want to try all relevant software troubleshooting for this case.

  1. Observe the phone while charging in safe mode. The first thing that you want to try is to boot the phone to safe mode. This is to check if a third party app is causing a conflict somewhere, which results to erratic charging behavior. Safe mode prevents services and apps from loading. This means only pre-installed apps will be running while charging. If the phone charges normally while in safe mode, that’s an indicator that one  of your third party apps is problematic. If you haven’t tried booting to safe mode before, here are the steps:
    • Make sure your phone is powered off
    • Once your device is switched off, press and hold the Volume down key.
    • While continuously holding down the Volume key, press the Power key briefly to power up your device.
    • Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
    • Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.
  2. Wipe the cache partition. Another good software solution that you can try is to wipe the cache partition. Doing so will help ensure that the phone’s system cache is up-to-date. Here’s how it’s done:
    • Turn off the device.
    • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
    • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
    • When the Android System Recovery screen appears, release the Volume Up and Home keys.
    • Press the Volume Down key to highlight ‘wipe cache partition.’
    • Press the Power key to select.
    • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
    • Press the Power key to restart the device.
  3. Do a factory reset. As the name suggests, factory reset will restore all software settings to their factory state. If the root of the problem is due to an operating system glitch, factory reset should be able to fix it. Factory reset is the ultimate software solution that you can do so if nothing positive comes out of it, you can assume that there must be bad hardware behind the trouble. Below are the steps on how to factory reset your Galaxy S6:
    • Turn off your Samsung Galaxy S6 Edge.
    • Press and hold the Volume Up, Home and Power keys together.
    • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
    • Wait until the Android Recovery Screen appears after about 30 seconds.
    • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
    • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
    • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  4. Check the charging port for damage or dirt. If there’s a hardware component that most often fails due to wear and tear, it’s the charging port. The health of this component depends on how careful you are when it comes to plugging and unplugging the charger. If you take plugging and unplugging for granted, wiggling the charger side to side or forcing an inverted charger head into the port, you can not expect this component to last very long. Doing so will most likely result to damaged pin/s inside the port, which can, in turn lead to erratic charging behavior. To check the condition of the port inside, try using a magnifying glass. If you’ll notice that a pin or pins are bent, you must submit the phone for repair so the charging port can be replaced. You also want to check for dirt or debris that might interfere with the charger when you insert it to the port. Try blowing compressed air into the port to remove foreign objects or debris that might lead to an issue.
  5. Have the phone repaired. Sometimes, a bad battery can also manifest in an issue like yours so the next best thing that you want to do is seek the aid of professionals so the hardware can be examined. If battery is fine, there must be other hardware components that have stopped working properly. If the phone is still covered by a Samsung warranty, a much better option for you would be to seek for a replacement.

Problem #3: Galaxy S6 not dialing the correct contact number

My husband has a Samsung S6 phone. He has included me as a contact. Problem is when he calls my cell number which does show in his contact list in little numbers, his phone dials instead our home phone number which appears in his contact list in big numbers.

Also, when I call his number from my cell, in his log my call shows as coming from the home phone and not from the cell phone from which the call was actually made on. Can you tell us if the problem on his Samsung and the way he added me as a contact or is the problem somehow due to my cell phone? — Mahearn

Solution: Hi Mahearn. The problem must lie on the way your husband created his contacts list. To fix the problem, you can ask him to delete all contact names that has your numbers so he can recreate a SINGLE account with your name and all your numbers. His phone may be confused with what contact to use, especially if he has multiple accounts that has your name. If possible, let him use one account only to prevent the issue from happening in the future again. This can be done by doing the following:

  1. Open the Contacts app.
  2. Tap More.
  3. Tap Settings.
  4. Go to Contacts to display section and select one account only.

Problem #4: Galaxy S6 keeps showing “Camera failed” error | Galaxy S6 camera stuck in selfie mode

My 18 month old S6 with no damage has a “Camera Failed” error message when choosing the camera app Icon. It is stuck in “selfie” mode and unusable. However, the camera works fine with any/all other apps that connect with the camera, i.e. text attachment, photo compass, etc.

I am not ready to do a full factory reset until I have explored “ALL” options since the camera does at time function. Any help and/or suggestions would be appreciated. Thanks. Regards. — Tom

Solution: Hi Tom. If you haven’t yet, try wiping the cache and data of the camera app. This will force the phone to virtually “reinstall” the app, which should reset all settings of the said app. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

There’s also a chance that a third party app is behind the trouble so before you commit to factory reset, you can try it instead. Safe mode blocks third party apps so want to observe how the camera app works when only pre-installed apps are running. Here’s how to boot to safe mode:

  1. Make sure your phone is powered off
  2. Once your device is switched off, press and hold the Volume down key.
  3. While continuously holding down the Volume key, press the Power key briefly to power up your device.
  4. Your phone will now power up in Safe Mode. By then you can stop pressing the Volume down key.
  5. Swipe the screen to show the Safe mode icon. When you see this icon, it denotes you’re in Safe mode and can use your phone as normal but without any third party applications running or available.

Should nothing change, do a factory reset.

Problem #5: Network services of AT&T Galaxy S6 not fully working when used in Kenya

I was given a present by a friend who currently stays in the USA. A mobile phone Samsung S6 edge plus model number Samsung SM-G928A with a android version 5.1.1. This phone is customised to AT&T carrier and 4G. Am currently using it in Kenya but don’t enjoy using it. The main issue is that most times I am offline and most of my contacts can’t reach me.

Secondly, when i replace the SIM to Airtel, it doesn’t recognise the SIM. It has no option of regulating networks from 4G,3G 2G. Most apps are customised to AT&T. How do i sort this? Suggestion have been rife that i change the motherboard and it would work. Others suggest i change the firmware and yet others say the unlocking wasn’t complete. What do i do? — Titus

Solution: Hi Titus. There can be a number of things to consider if you want to fix an issue like the one you’re experiencing so let’s stick to the most important ones.

  1. There’s no such thing as fully compatible phone. You must remember that your phone is not originally designed to work with your current carrier’s network. It was originally manufactured by Samsung to be used by AT&T, which may be using different network protocols/standards. This means that there’s a chance your phone’s hardware and software may not fully compatible with your current carrier’s system. What this translates to your experience is that some functionalities, especially network-related ones may not work as expected. In some cases, SMS may work perfectly while MMS doesn’t. In others, voice calls may not work at all, although SMS and MMS may be working just fine.
  2. Difference between CDMA vs GSM. CDMA and GSM are two most commonly used wireless technology standards in the world today. In the United States, Verizon and Sprint are the major CDMA technology users while AT&T and T-Mobile are using GSM. CDMA phones are significantly different from GSM phones in that they don’t use SIM cards. In a CDMA phone, subscriber information are buried deep in the phone’s software so unlocking it to make it work in other networks can be tricky, if not difficult. In some instances, you can’t even use a CDMA phone to another CDMA network. It’s not uncommon to encounter reports from users with a CDMA phone complaining some network functions are not working on another network. It must also be noted that CDMA phones don’t use SIM cards. In most cases, CDMA phones may have SIM card slots in them but only if the network offers 4G LTE, which is a modified GSM technology. In this case, the SIM card can be used to provide 4G LTE service but nothing more. Voice calls, SMS, and MMS services will only be allowed if the phone is registered in a CDMA network in the first place. On the other hand, GSM phones are relatively easy to use in other networks because such phones are designed to store subscriber information in a SIM card. As long as the phone has been properly network unlocked, you should be able to use a GSM phone in other GSM networks, provided the operating frequency band is compatible with that of the new network.
  3. Even GSM phones may not work in another GSM network. Having a network unlocked GSM phone, which means that the previous carrier has cleared the device from their system after a full payment, is not a guarantee that you can use it to any GSM network around the world. Every smartphone can only work in particular set of radio frequencies. For instance, an AT&T Galaxy S6 may only work on the following frequency bands:

GSM Mhz band  |    Quad-Band 850/900/1800/1900

2G network         |    GSM 850/900/1800/1900

3G network         |    UMTS 850/1700/1900/2100

4G network          |   LTE Cat9 700/800/850/1700/1800/1900/2100/2600 (Bands 1,2,3,4,5,7,12,17,20)


4. Carriers can have limited coverage. If you notice that you tend to have good signal reception in one place but not in another, that may be due to your carrier’s network coverage limitations. Talk to your carrier’s technical support team to see if that’s the case.If your carrier in Kenya does not operate in any of these 2G frequencies (GSM 850/900/1800/1900), you may experience problems with SMS, MMS, and voice calls. To know if your phone is compatible with your carrier’s frequency bands, do a little Google search to find the exact frequency bands of the said device and compare it with your carrier’s.

5. Blame the phone. If everything appears to be working as far as your carrier’s services and coverage are concerned, the problem must be phone specific. To save your from headaches, find a phone that’s fully compatible with your network’s requirements.

Problem #6: Galaxy S6 ringtone and notification volume setup

Ever since I did a systems update, i can no longer set my ring tone settings and notification settings separate. This has been a HUGE hassle for me when I need to hear a low ringtone for calls without all other notifications. I had been just turning everything on vibrate at work but with that i missed a medical emergency at home with my mom who is now in hospital, because we almost got to hear too late and her condition is still somewhat critical. But going back, I really need this setting to go back to the way it was when I could turn up ringtone without every other notification being turned up too. HELP PLEASE!!! — Rachel

Solution: Hi Rachel. Two things. First, we want to remind you that Android operating system is not stagnant. It is an ever evolving system and sometimes major changes may be introduced via updates. If you want to revert to the previous operating system version (which we don’t recommend for security reasons), it’s your call. You can do that by flashing the previous version through Odin mode. Use Google to search for instructions.

Second, we don’t think there’s any way you can set a particular notification or ring tone volume in both Android Lollipop and Android Marshmallow so you must be using older Android version or a third party app. If you want to change the volume of ringtone and notifications in Lollipop and Marshmallow (Android 5.0 and Android 6.0, respectively), you must do so under Settings>Sounds and notifications.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix LG V30 that won’t charge, doesn’t fully charge, other charging issues [Troubleshooting Guide]

This post is purposely aim at helping users of the new LG smartphone who are dealing with a pertinent issue in which the device won’t charge, doesn’t fully charge, and the like. You are certain that your phone is properly connected to the charger but for some reasons it doesn’t charge. And so now you’re wondering what went wrong and what needs to be done in order to fix it. If you are here for the same reason and need some aid in troubleshooting the problem, then this post is for you. Tackled in this content is a relevant issue transpiring on the new LG V30 smartphone. While it may sound bizarre for such a new powerful device to give you this trouble, problems like this are inevitable.

Read on to find out which among the common factors is causing your LG V30 to not charge either through wireless or wired charger and determine the ways in resolving the underlying cause. Helpful charging tips are also highlighted to serve as your additional reference to ensure that you are charging your device the proper way.

Before we move on, if you are looking for a solution to a different problem, make sure you drop by our LG V30 troubleshooting page for we have already addressed some of the most commonly reported problems with this phone. If you can’t find an issue that are similar with yours, fill up our Android issues questionnaire and hit submit to contact us.

Possible reasons as to why your LG V30 smartphone won’t charge

For as long as you are using the right charger that meets the specified voltage for your device, you should be good. But why do other people have some trouble charging their new LG smartphone? The answers to that question are outlined below. Here’s why and how each of the following factors causes your phone to stop charging or not charge at all.

  • Charging Cable – cables are subject to wear and tear especially with regular use. This is inevitable to almost every charger. While this may likely be the case for new devices like your LG V30, it can happen at times on certain circumstances. To rule this out from the possible causes, check the charging cable for signs of physical damage. You can isolate the problem by using a different cable and if it charges on the other one, then the problem is in the cable that you are using.
  • Adapter – Some people thought at first that the phone might have been damaged because it won’t charge but actually the fault is on the adapter of the charger they’re using. If you are using a two-section charger (a USB cable and adapter) try to plug and unplug the USB cable from the adapter a few times. It is possible that the USB port on the adapter is loose and that created the problem. Also check if your cable and charger work the same way for charging other devices. Doing so will help you determine if the problem is on the device itself or the charger. You may need to consider getting a replacement charger if other devices just take as long to charge.
  • Power source – Charging source is also among the factors to consider in this case. It’s possible that the charging source is not working thus your phone doesn’t charge. As recommended use a wall charger to charge your phone. Typically wall charger is faster than other charging ports like computers. Power outputs may vary depending on the power source and you may not be able to maximize the power output if you use a laptop to charge your phone. You may consider charging through a laptop or console port when really needed though. If you are using a laptop to charge your phone, try to use a different port. You can also use a power bank if necessary.
  • Clogged port – Sometimes, what’s causing charging problems are dust and dirt in the charging port of your phone. Dirt and dust can block the port and inflicts errors in the connection between the phone and the charger or the cable. Try to check the charging port on your phone and make sure it’s not clogged with dirt or dust. If necessary, clean it up by blowing gently into the port. A sudden gush of air can help remove the dirt. To prevent causing damage to the port, avoid using anything pointed or solid to poke inside the port.
  • Background apps – In other cases, the problem is not with the hardware but rather triggered by some apps that are running in the background. Background apps especially the bad apps can cause rapid battery drain on your device. The more bad apps running in the background, the more the battery drains quicker even up to the point when the device seems to be not charging even when connected to the charger. To eliminate this from the possible causes, tap the button on the bottom right of your phone screen to access the recently opened apps on your phone. Tap the X on the top of the app to close it or swipe right to close the app. If possible, you can close all the apps at once. Alternatively, you can go to Settings-> Apps-> Applications-> Running-> then tap to check the apps that you want to close and then tap Stop. Doing so will stop the app from running in the background.
  • Bad battery – The problem could be with the battery if your phone won’t charge even when the charger and the cable are working fine as you’re able to charge other devices using the same charger and cable but not your LG V30. Liquid exposure on the phone can likely cause damage to the battery so as with dropping. In this case, you may contact your device carrier and avail for warranty. A battery replacement won’t be an option given that this new has non-removable battery in it.
  • Using the phone while charging – As much as possible do not use your phone while charging. It’s one of the reasons as to why your phone is charging very slow or not charging at all. Using the phone while charging can likewise result to the discharging the battery as quick as it is charging especially when playing complex games and videos that can use up a lot of battery.
  • Physical or liquid damage – Consider this as the possible cause especially if there were previous instances of accidental drop or liquid exposure on your LG V30. Unfortunately, workarounds may no longer work as it already requires physical repair.

Potential solutions and workarounds to fix your LG V30 that won’t charge

Below are options for you to try on to troubleshoot your new LG smartphone that is not charging properly or won’t charge at all. Be sure to test your device after performing each method to see whether or not the problem has been resolved. Proceed to the next applicable solution if necessary.

First method: Reboot your LG V30 (soft reset).

If you’ve done it already then give it another try. A soft reset or simple reboot on the device can help eliminate software glitches that might have affected your phone’s charging functions. This can be the culprit especially if the problem just started to occur after adding new contents or installing a software update on your device. No data will be affected in the process so it’s safe. Here’s how to perform a soft reset on your LG V30:

  1. From any screen, press and hold the Power button on the back of your phone.
  2. If prompted, tap the option to Power off and restart.
  3. Tap Restart then wait for your phone to boot up completely.
  4. Alternatively, you can just do a long press on the Power button until it powers on, wait for about 30 seconds then press the Power button again until it turns on.

Charging issues caused by system crashes are often rectified by this method, so it’s worth a try and see if your phone charges at its normal pace after the reboot.

Second method: Calibrate the battery.

Calibrating the battery can help ensure that the phone functions properly and that it is showing the right battery level without limiting the battery performance. The process involves draining the battery power completely thus should not be done more often considering that the lifespan of lithium batteries is negatively affected when batteries are completely discharged. If you want to give it a shot, here’s  how to calibrate the battery on your LG V30:

  1. Drain your battery completely by using it until it powers off.
  2. Turn it on again and then let it turn off on its own.
  3. When powered off, plug it into a charger and let it charge until the charging indicator says that it has already reached 100 percent.
  4. Remove the phone from the charger then turn it on.
  5. In the case where the phone doesn’t say it’s 100 percent charged, plug it into the charger again and let it charge for a little longer until it reaches 100 percent.
  6. If the battery is fully charged (100 percent), unplug the charger and restart your phone.
  7. Now use your phone again as you normally do until it completely runs out of power and turns off on its own.
  8. Connect it to the charger and let it charge until it reaches 100 percent without any interruption.
  9. Turn on your phone.
  10. The battery is now fully calibrated.

Again, use this method as one-time solution. If the battery problem persists afterwards, then you should take your device to an authorized service center and have a professional perform necessary diagnosis on the hardware and fix the problem for good.

Other Suggestion for you to consider

Observe proper way of charging. For wireless charging, using a Qi or PMA certified wireless charger is recommended. Some coiled wireless chargers may not support wireless charging or not compatible with your LG V30 thus it won’t charge. To properly charge your device wirelessly, place it on the center of the wireless charger aligned with the wireless charging antenna located on the back of the phone. When the wireless charging instigates, you will see the battery icon with a lightning bolt with a wave. That means your phone is charging. For wired charging, be sure to use the original or the USB cable that is provided with your device.

Wipe cache partition. Major software bugs or apps glitches affecting the device’s normal operations are also among the possible culprits to consider. If by any chance this is what triggers your phone to stop charging properly or doesn’t charge at all, then a wipe cache partition might be able to help. This is a type of reset that clears only the cache partition on the device storage. Unlike a master reset, a wipe partition does not erase your personal data. So if you wish to try your luck with this method, then here’s how it’s done:

  1. Tap Apps from any Home screen.
  2. Tap Settings.
  3. Select the General tab of using Tab view.
  4. Tap Storage.
  5. Select Internal storage.
  6. Wait until the menu options are done calculating.
  7. Tap Cached data.
  8. Tap CLEAR.

Wait until the cached data are cleared. It may take longer to complete depending on the size.

The storage screen then refreshes and cached data will no longer be listed when the wipe is complete. This denotes that cached data has been successfully cleared from your device.

Cached data appears and will show as Calculating when you enter the Storage menu again.

Master reset or factory reset (optional). If your LG V30 is charging slowly or doesn’t charge at all after installing an update, performing a factory reset. Doing so will erase your device and restores the original factory settings, which means that you’ll lose your personal information. That being said, backup your data beforehand if you wish to give it a try. Assuming that you’re all set to go for a factory reset, here’s how it’s done.

  1. Power off your LG V30 completely.
  2. Press and hold the Power and Volume Down buttons until the LG logo appears.
  3. When you see the LG logo, quickly release and then re-hold the Power button while continue holding the Volume Down button.
  4. When prompted with the option that says, Delete all user (including LG and carrier apps) and reset all settings, highlight Yes using the Volume Down button.
  5. Press the Power button to confirm action to reset the phone.

Alternatively, you can perform a master reset or factory reset using the Settings menu on your LG V30. Here’s how it’s done:

  1. Tap Apps from any Home screen.
  2. Tap Settings.
  3. Select General tab if using the Tab view.
  4. Tap Backup & reset.
  5. Select or clear the option to Back up my data and Automatic restore as you would prefer.
  6. Tap Backup account then follow the onscreen instructions to create a Google backup account or other preferred backup account, if necessary.
  7. Tap Factory data reset to continue.
  8. Tap Reset phone then tap Next.
  9. If prompted, enter the correct password or PIN to proceed.
  10. Tap Delete all.
  11. Tap OK to confirm action.

All your personal data including downloads, images, contacts, apps, ringtones, visual voicemail, and customized settings will then be deleted and the original factory settings are restored on your phone.

Ask Technical Support

Contact LG Support or your device carrier to escalate the problem, if the LG V30 still won’t charge after performing all applicable workarounds on your end. It’s possible that what you’re facing is a major software issue that already requires more advanced troubleshooting using necessary software from LG technical support.

Or you can just set up an appointment for tech repair at an authorized LG service center nearby.

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