Troubleshooting Marshall Stockwell II Not Charging Issue

Why is my Marshall speaker not charging?

Are you having difficulty charging your Stockwell II Bluetooth speaker? There are several possible causes to consider, including a software malfunction, a faulty charging port, a defective charging cable, or a problematic charger. To fix this, you will need to perform several troubleshooting steps.

The Marshall Stockwell II Bluetooth speaker delivers a premium sound quality in a compact and portable design. Featuring iconic Marshall styling, the Stockwell offers up to 20 hours of battery life, quick charging, and wireless Bluetooth connectivity for seamless music playback from a range of devices. It has easy-to-use analogue controls, customizable EQ settings, and a built-in microphone for hands-free calling.

Technical Specifications:

  • DRIVER TYPE: Dynamic
  • FREQUENCY RANGE: 60-20,000 Hz
  • ADJUSTABLE BASS AND TREBLE CONTROLS: Fine-tune your music using the analogue controls on your speaker
  • STEREO/MONO: Stereo
  • CABINET PRINCIPLE: Bass-reflex
  • POWER AMPLIFIERS: One 10 W Class D amplifier for the woofer, Two 5 W Class D amplifiers for the tweeters
  • BATTERY TYPE: Built-in, rechargeable Li-ion battery
  • PLAY TIME: 20+ hours
  • QUICK CHARGING: 20 minutes charge gives 6 hours of playtime
  • CHARGING TIME: 5 hours

Why is my Marshall speaker not charging?

One of the issues that you might experience with Marshall Stockwell II Bluetooth speakers is when it won’t charge. This can be an annoying experience especially if the battery life is already low.

Here’s what you need to do to fix the charging issues on your portable Bluetooth speaker.

Solution 1: Check the charging port, USB charging cable, and charger of your Marshall Stockwell II

If you’re facing issues with charging your Marshall Stockwell II speaker, don’t panic. The first step is to check the three critical components required for charging. These are the charging port, USB-C cable, and charger.

To ensure the charging port is clean, use a thin object like a toothpick to remove any debris. A faulty USB-C charging cord can often cause issues, so consider replacing it with another cord to see if that resolves the problem.

Unlike some other Bluetooth speakers, the Stockwell II model doesn’t come with a charger, so you’ll need to provide one. Thankfully, you can use your smartphone charger to power up your speaker. You can also charge the speaker from a USB power source like your computer or power bank. It’s much better if you use a charger with a rated output of 3A.

Solution 2: Plug the charger to a different wall outlet

If you’re experiencing charging issues with your Bluetooth speaker, it’s possible that the problem lies with a faulty wall outlet. To resolve the issue, try plugging the wall charger into a different power source to see if that fixes the problem.

How to charge the Marshall Stockwell II speaker

  • Connect the included USB-C charging cable to the charging port on the side of the speaker.
  • Connect the other end of the cable to a power source such as a laptop or a USB wall charger. Note that the speaker does not come with its own wall charger, so you’ll need to use your own.
  • Once connected to the power source, the indicator light on the top of the speaker will turn on to let you know that it’s charging.
  • When the battery is fully charged, the battery indicator stops blinking.

Solution 3: Update your Marshall Stockwell II software

Are you facing frequent charging issues with your Marshall Stockwell II speaker? It’s possible that a software bug in the current version is causing the problem. Fortunately, updating the speaker’s software can quickly resolve the issue. Simply check if there’s an available software update for your speaker and install it.

Getting the latest firmware updates

  • Download the Marshall Bluetooth app and connect to the speaker.
  • Follow the in-app instructions to ensure that the speaker has the latest firmware version.

Solution 4: Factory reset your Marshall Stockwell II speaker

There’s a possibility that this problem is caused by a software glitch. If this is what’s causing the issue then you will need to perform a factory reset.

  • Ensure that the speaker is on.
  • Push and hold the Bluetooth button for 7 seconds All indicators turn off and the speaker restarts.
  • Remove Emberton from your audio device’s Bluetooth list before pairing again.

Solution 5: Have your Marshall Stockwell II checked at the nearest service center

If you’ve tried all the troubleshooting steps mentioned above and your Marshall Stockwell II Bluetooth speaker is still not charging, it may indicate a hardware issue such as a defective circuit board. In such cases, it’s recommended to take the device to the nearest service center for repair. If your speaker is still under warranty, you may even qualify for a free repair or replacement service.

Frequently Asked Questions

  1. How do I connect my phone or device to the Marshall Stockwell II?

    To connect your phone or device, turn on the speaker and enable Bluetooth on your device. Find the Stockwell II on your device’s Bluetooth menu and select it to connect.

  2. How long does the battery last on the Marshall Stockwell II?

    The battery on the Marshall Stockwell II can last up to 20 hours of playtime at 50% volume.

  3. Can I use the Marshall Stockwell II while it’s charging?

    Yes, you can use the Marshall Stockwell II while it’s charging.

  4. Is the Marshall Stockwell II waterproof?

    The Marshall Stockwell II is not fully waterproof, but it is water-resistant with an IPX4 rating, meaning it can withstand splashes of water from any direction.

  5. Can I connect multiple devices to the Marshall Stockwell II at the same time?

    No, the Marshall Stockwell II can only connect to one device at a time. If you want to connect a different device, you’ll need to disconnect the current device first.

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