If your Bose Soundlink Color II Bluetooth speaker is not charging. Here are a few things you can try:
- Make sure that the power outlet you are using is working and that the charging cable is properly connected to the speaker and the power source.
- Try charging the speaker for at least 3 hours.
- Reset the speaker by pressing and holding the power button for 10 seconds.
- If the speaker is still not charging, contact Bose customer support for assistance.
It is possible that the lithium battery in your speaker has gone bad. If the speaker is still under warranty, Bose will replace the battery for you free of charge. If the speaker is out of warranty, you can purchase a replacement battery from Bose or a third-party retailer.
Contacting Bose Support
The best way to reach Bose’s customer support team is through their hotline at +1-800-379-2073. Bose also offers live chat support, a comprehensive knowledge base, a community forum, and support through various social media platforms.
Information Needed Contacting Bose Warranty Support
When contacting Bose warranty support, you will need to provide information such as the product model number, serial number, and purchase date. This information can be found on the product itself or on the original receipt. It is also important to describe the issue you are experiencing with the product in detail.
The typical Bose warranty is valid for a period of 1 year from the date of retail purchase for most electronic products. However, the warranty period may vary depending on the product and region.
For example, passive, non-powered loudspeakers have a warranty period of 5 years. Customers can check the warranty status of their products on the Bose website or by contacting Bose customer support. Additionally, Bose offers an extended protection plan powered by Allstate that covers mechanical and electrical failures for up to 3 years.
Fix Bose Soundlink Color II Does Not Charge
Here are some tips to help extend the life of the battery in your Bose Soundlink Color II Bluetooth speaker:
- Do not fully discharge the battery.
- Do not store the speaker in a hot or cold environment.
- Do not expose the speaker to water or moisture.
- If you are not going to use the speaker for an extended period of time, store it with a partially charged battery.
In this article, we will talk about Soundlink Color II and troubleshooting methods that you can do to fix it Soundlink Color II Does Not Charge.
What to do if Bose Soundlink Color II Does Not Charge
Bose Soundlink Color II won’t charge can be caused by several factors such as faulty USB charging cables, power outlet not functioning, minor software issues to an outdated software of the speaker. Listed below are troubleshooting methods that you can follow to fix the problem.
Here’s a short overview of the speakers specifications for reference:
- Dimensions: 5.25″ H x 5″ W x 2.25″ D
- Weight: 1.2lbs
- Inputs: 3.5mm auxiliary input
- Outputs: Micro USB port
- Wireless range: 30 ft (9meters)
- Battery Life: 8 hours
Method 1: Disconnect and Reconnect USB cable
This method is done to check if the problem is caused by a faulty USB charger, charging cable and or the speaker itself.
First, you need to unplug USB cable from both ends (speaker and power outlet). Then after a few seconds, reconnect the ends again. Make sure both ends are connected properly.
Next, use a different USB charging cable. To check if there is an issue with the current USB cable, try to use a different cable and see if the issue is fixed.
Then, use a different charger. Charging time of the speaker varies with the charger being used. It usually depends on the current rating that the charger has. If your charger has a higher rating of about 1.6 amp or 1600 milliamps, charging time is faster as compared to a lower rating of 0.5 amp or 500 milliamp charger. To see if the issue is caused by the charger, try using a different charger and then check if the problem is fixed.
It is highly recommended to use a genuine USB cable to prevent issues on your speaker.
Method 2: Make sure Power Outlet is working
Normally, when you plug the speaker to a power outlet to charge it, it usually emits a tone. However, when a tone can’t be heard, try plugging another electronic device to a wall charger. If the electronic device still did not charge, then the power outlet is not working. But if the electronic device charges when plugged to the power outlet, then its safe to say that power outlet if functioning and is not the culprit for this problem.
Method 3: Reset Bose Soundlink speaker
Rebooting speaker is the same as rebooting a smartphone. It is recommended to reset electronic device to fix minor issues that occurs. Note: Resetting erases all saved settings bringing speaker back to its factory default state.
Follow the steps below to reset Bose Soundlink:
- Press the Power Button to turn speaker ON
- Press and hold Power Button for 10 seconds to 15 seconds. When a blue blinking light appears, release the power button. Wait for the voice prompt to ask you to select a language.
- Reset is now complete.
Plug the speaker again and then check if the does not charge issue still occurs.
Method 4: Install product updates
An outdated versions can cause issues that needs updates that fixes bug and provides products enhancements.
Updating and installing the latest product software updates is pretty simple and it has two available options to choose from. First, you can update using the Bose connect app on your smartphone OR you can connect the speaker to the computer and use Bose Online Updater found on Bose Website.
Method 5: Enable Ship mode
If you plan on not using the speaker for a longer period of time, it is recommended to enable the ship mode feature on the speaker. This feature protects the battery.
Follow the steps below to enable ship mode on Bose Soundlink:
- Plug Bose Soundlink to the power outlet
- Press and hold Multi Function Button. It is located in between the volume down and volume up buttons.
- While still pressing Multi function button Unplug Bose Soundlink speaker from the power outlet.
- Release Multi Function Button.
To Disable ship mode:
- Plug the speaker to the power outlet and allow it to charge for about an hour.
Method 6: Battery needs replacement
If none of the methods mentioned above fix does not charge issue on Bose Soundlink Color II, you may need to bring it in for service and have the battery replaced. Soundlink Color II uses a lithium ion battery. Just like with any lithium ion batteries, it loses its charge after months of using it. Check whether the battery needs replacement that why it does not charge and bring it in for service.