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text messaging issue

How to fix Samsung Galaxy A9 that can’t send or receive text messages?

A smartphone that packs a really impressive hardware specs like the Samsung Galaxy A9 shouldn’t have issues performing the most basic function mobile phones are designed for–text messaging. However, it seems like some users have encountered problems sending and receiving text messages or SMS.

So, in this post, I will walk you through in troubleshooting your Galaxy A9 that has a problem doing this very simple task. It’s a very annoying problem as it often occurs when you badly need a message but don’t worry, as it’s often a very minor issue and it doesn’t necessarily mean a hardware problem. If you’re one of the owners of this phone and are currently having similar issue, continue reading as this post may be able to help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

This is what you’re going to do if your Samsung Galaxy A9 can’t send or receive text messages…

  1. Force restart your phone first.
  2. Make sure your phone gets decent signal.
  3. Make sure there’s enough storage space left.
  4. Check the phone number you’re sending a text message.
  5. Call tech support.

If this is the first time you encountered this problem, then make sure to reboot your phone first. Or better yet, perform the forced restart procedure by pressing and holding the volume down button and the power key for 10 seconds or more. After this, try sending a text message to your own number to see if it goes through.

Check the signal indicator above the screen to see if your phone is getting a good signal in the area. There are areas wherein the signal intermittently gets lost and if you’re in such area, this problem may also happen intermittently, which means there are times you can send or receive text messages and times that you can’t or messages are received late. Aside from this, make sure the flight mode isn’t enabled. You will know it it’s turned on because you can see an airplane icon beside the signal indicator.

Assuming that it’s not about the signal, then make sure your phone still has enough storage left. You may have to free up some space by moving some files to your SD card or computer. After that, reboot your phone and try sending a text message to your number. You may also have to check the phone number of the person you’re sending a message to. Text messages aren’t sent if the phone number lacks one digit.

Lastly, you have to call your provider’s tech support if the problem continues after doing all these things. It’s because they can help you better in checking if your account is still in good standing or if you still have enough balance to use the service. You’ll also be advised if there’s an outage in the area or if there’s an issue with the tower.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix your Samsung Galaxy A6 2019 that cannot send or receive text (SMS) messages (easy steps)

Several factors can cause your device to encounter problems with sending or receiving text (SMS) messages. Oftentimes, such problems are inflicted by network errors like intermittent signal or no service. Other triggers are incorrect settings, software glitches and malware. On the hardware aspect, it’s likely due to a bad SIM card or other relevant hardware components at fault. Generally, such problems are inevitable but also rectifiable. If by any chance you will get to encounter the same problem in which your Samsung Galaxy A6 2018 is unable to send or receive text (SMS) messages, then try to rule software problems out first. To give you some inputs, I’ve mapped out a few helpful procedures and generic solutions for you to refer to when needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A6 2018 that can’t send / receive text messages

Before you begin, try to quit and restart your messaging app. It could be just a random glitch that’s easily remedied by an app restart. Also ensure that your device is getting a strong network signal. If the problem persists, then move on and try these workarounds.

First solution: Restart your Galaxy A6 2018 (soft reset).

Restarting your device can do a lot of good things. Aside from freeing up space of the internal memory, it also clears minor software errors on your phone that might have triggered other issues to arise including texting problems. To perform a soft reset or restart on your Galaxy A6 2018, simply follow these steps:

  1. Press down on the Power button and hold it down for several seconds until the menu option appears. Then select Restart from the given options.
  2. Alternatively, you can just press the Power button until the screen goes off and then after about 30 seconds, press the Power button again to turn it back on

This will not affect any data stored on your phone’s internal memory so there is no need to create backups.

Second solution: Clear the app cache and data.

Cache refers to temporary files that are saved on an app or device memory. This saved information will be used for later references. Apps store caches as your phone system does. But just like other files, cache data can also become corrupted and when this happens, other functions of your device will likely be affected. To make sure this isn’t what’s preventing you from sending SMS on your Galaxy A6 2018, try clearing cache from your messaging app with these steps:

  1. Go to Settings.
  2. Scroll to and tap Apps.
  3. Tap to select your Messaging app.
  4. Then tap the Clear Cache button. Clearing of cache will clear all temporary files that are stored as cache on your messaging app. Other saved information from within the messaging app won’t be affected.
  5. If you want to clear data from the app, then tap the Clear Data button. This will delete all your saved settings and information that go along with the messaging app including corrupted data. So, you’re basically starting the app over from scratch. So it will behave as it did the first time you used it. This often fixes several issues especially when your app pulls up contents from a website that’s frequently changing.

If this doesn’t work, you may resort to wiping cache partition on your Galaxy A6 2018. This will clear cache files stored on the phone’s internal memory. Should the problem be triggered by some corrupted data on the cache partition, wiping it will fix it.

Third solution: Reset network settings.

As mentioned earlier, network problems can also be the main reason as to why you won’t be able to send or receive SMS or text messages on your device. Usually you will be prompted with error prompts containing pertinent messages but if not, double check your phone’s signal indicator and see if it’s getting a good signal. If the signal strength is low or unstable, then it’s likely the root cause. As possible solutions, you can try removing and reinstalling the SIM card or perform a network settings reset with these steps:

  1. Open the Apps drawer.
  2. Tap Settings.
  3. Tap System.
  4. Tap Reset Options.
  5. Select the option to Reset WiFi, Mobile & Bluetooth.
  6. Tap Reset Settings.

Doing this will remove all your current network settings including saved Wi-Fi networks and Bluetooth connections. After the reset is complete, you will see the cell triangle on the upper right corner of the screen appear empty until your device has restored the cellular credentials from your network service provider or carrier.

Fourth solution: Update your device software to the latest version.

Software updates not only offer new features but also security enhancements or fix patches. Installing update is therefore recommended especially when your device is having software issues that might have been inflicted by certain bugs and malicious software. Here’s how to check for and install software update on your Galaxy A6 2018:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your device to check for updates.
  6. If an update is available, you will see an update notification. Tap OK then select Start to instigate downloading and installation of the update file.
  7. When the restart message appears, tap OK to reboot your device and apply the recent software changes.

If this doesn’t work, then you may have to consider resorting to a full system reset to deal with more serious software errors affecting texting functions of your phone.

Fifth solution: Factory data reset (hard reset).

Performing a hard reset or factory data reset can be considered among your options if the problem persists after exhausting all possible means and methods. The problem you are dealing with could be more complex that requires more advanced solution like a complete system reset. This however results to data loss as everything will be wiped out in the process. Should you wish to continue, make sure you backed up all your important data so you can recover and use them later. Whenever you’re all set, follow these steps to get started.

  1. Tap Settings from the main screen.
  2. Tap General Management.
  3. Scroll to and tap Reset.
  4. Select Factory data reset from the given options.
  5. Read and review the warning message then tap Reset to continue.
  6. Tap Delete All to confirm factory data reset.

Wait until the reset is completed and then your phone reboots. After it restarts, you will need to proceed with the initial setup process to configure options and enable settings or features to use them again on your device including Wi-Fi networks.

Other options

Contact your carrier or network service provider to verify and ensure that your account status and network services are good. Some carriers may disable outgoing services especially for accounts with unsettled issues. If this happens, outgoing services for that account are temporarily not available. Hence, you won’t be able to send SMS or make phone calls until the account issue is settled. If necessary, request help in updating carrier settings on your device from their end.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix your Huawei P20 that cannot send or receive SMS/text messages [Troubleshooting Guide]

The Huawei P20 is classified among the budget smartphones that offer high-end features and impressive design and display. That’s one edge it got over other hefty flagship devices rivals. But like any other flagship smartphones, the P20 is also not free from minor and major software issues. One of the widespread issues transpiring on the P20 is on text/SMS sending and receiving failure. Such problem is inevitable considering the fact that it’s network-related.

Thus, it can occur any time whenever the network is down or having some problems. On the positive note, such problems are rectifiable by end-users for as long as hardware damage isn’t present on the device. Highlighted below are some suggested workarounds and potential solutions you can refer to when dealing with texting problems on your P20 smartphone.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei P20 that can’t send / receive text message?

Before troubleshooting software problems on your phone, check the signal bar indicator and make sure it has at least 2 stable signal bars. Signal issues may also be the underlying cause. If you see any network-related error on the status bar, then that’s what you need to deal with. If your phone is getting strong and stable signal bars but still cannot send or receive text/SMS messages, then you can proceed and troubleshoot your P20.

Don’t forget to create a sample SMS message to send and receive on your device.

First solution: Force stop messaging app then restart.

One of the possible reasons why SMS functions aren’t working on the phone is due to the messaging application that’s acting up. Your messaging app might have been corrupted and therefore unable to work unless it’s restarted. To rectify minor app errors and glitches, force stop your messaging app then restart/soft reset your P20. Here’s how:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Then tap Force Stop

Clearing background apps can also help. Any background apps that were corrupted or crashing may also affect other functions and applications.

Second solution: Clear cache and data on messaging app.

Errant cache and temporary data for the messaging app can also cause SMS sending or receiving errors to occur. This is why it’s imperative to clear app cache and data from time to time. Here’s how to clear cache and data on the messaging app:

  1. Open the Settings app.
  2. Navigate to Application Manager.
  3. Tap the All tab.
  4. Select your Messaging app.
  5. Tap Clear Cache. If necessary, tap Clear Data from the messaging app as well to clear any corrupted temporary data for the app.

After clearing cache and data, relaunch the messaging app then try to create a sample text/SMS message and send it to your own number.

Third solution: Update software to the latest version available.

Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the P20:

  1. Go to Settings.
  2. Tap System.
  3. Select System Update.
  4. Tap the option to Check for Updates.

To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.

Don’t forget to reboot/soft reset your P20 after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.

Fourth solution: Reset APN/network settings on the phone.

Incorrect or misconfigured network settings may also halt a device from sending or receiving text or SMS messages. This usually occurs after installing a software update that’s programmed to auto-configure or override network settings on the receiving device. Thus if the problem started after updating apps or device software, then try resetting APN/network settings with these steps:

  1. Open the Settings app.
  2. Go to Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select Network Settings Reset from the given options.
  5. If prompted, read the warning message and then tap Network Settings Reset twice to confirm.

Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.

Fifth solution: Wipe cache partition on the phone.

This is often the key to resolving software problems that are attributed to corrupted system cache and temporary system data. Like individual apps, the phone system also stores cache or temporary files. When these files get corrupted, there is a tendency for other system or phone functions to become adversely affected. To clear this out, wipe cache partition on your P20 with these steps:

  1. With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
  2. Let go of the buttons when the Honor logo appears.
  3. Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.

Wiping cache partition is also recommended when dealing with post-update issues on the phone. This won’t affect any data and personal information stored on the internal memory of the phone, thus won’t result to data loss. Should this still fail to solve the problem, then you may have to consider resorting to a full system reset to erase your phone and restore its factory/default settings.

Other options

Check for any ongoing network outages that may have affected network-related services in your place. Contact your network service provider or carrier for further details on that matter. Also ensure that your account status is good. Carriers typically impose a soft disconnection to accounts with unsettled issues like unpaid bills. When this happens, outgoing services are temporarily disabled for the account. As a result, you won’t be able to make phone calls and send text/SMS messages. Incoming services however won’t be affected.

If your P20 started to have problem sending or receiving SMS/text messages after installing a software update, then it’s likely a post-update issue that requires a fix patch. In that case, contact your device carrier or Huawei Support to escalate the problem so that they can make necessary assessments and if necessary, develop a fix patch to address it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 that can’t send MMS (easy steps)

A powerful phone like the Samsung Galaxy S9 should be able to perform the most basic functions like text messaging. If you got your phone from a service provider, then it must already be set to work without a hitch. But not being able to send MMS or picture messages could be a sign of a minor app or firmware related issues, or there could be some problems in the network.

In this post, I will walk you through in troubleshooting your Galaxy S9 that can’t send text messages with pictures. I will give you the basic troubleshooting methods or solutions that we’ve always been using to address similar issues with other phones including S9’s predecessors. If you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

What to do if your Galaxy S9 can’t send picture messages

There are a few settings you have to check on your phone to make sure everything is in order but after checking those and your Galaxy S9 still can’t send MMS, then your service provider may have an answer for you. After all, MMS transmission depends on on your phone’s connection to your provider’s network. But here’s what I suggest you do about it…

First solution: Reboot your phone

This is only for devices that were able to send MMS but at some point stopped. A reboot is necessary as it might be a minor issue with the firmware or a glitch in the system. So, hit that power key and reboot your device and if the problem is still not fixed after this, try doing the forced reboot:

Press and hold the volume down and power keys at the same time for 10 seconds or until the phone restarts. This method simulates battery disconnect and refreshes  your phone’s memory. It might be the only thing you need to do to fix this problem. So once the phone becomes active after the reboot, try sending an MMS to your own number to know if the problem is fixed. If still no, proceed to the next solution.

Second solution: Toggle mobile data off and on again

If you’ve been sending and receiving MMS for a long time already, then you already know that mobile data is required in order to transmit these kinds of messages. There are times when a glitch occurs in some core functions and in this case, it might be the mobile data function that’s affected. So, go into the Settings menu and then turn mobile data off for a few seconds and turn it back on.

After which, try composing and send an MMS to your own number to know if it goes through and if you can actually receive it. But if the problem still continues, try the next step.

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Third solution: Reset Messages app

Another possibility we have to rule out is the fact that maybe the problem is with the messaging app you’re using. In the case of the Galaxy S9, the default messaging app is called Messages so  you need to clear the cache and data of this app and then try sending an MMS again.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messages.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this, try to see if the problem is still happening and if it still does, I suggest that you do the reset.

Fourth solution: Backup your files and data and reset your phone

This is to eliminate all other possibilities because there are times when a firmware glitch causes issues like this. Before you reset your phone, make sure you backup your files and data as they will be deleted. After which, make sure you disable the Factory Reset Protection so that you won’t be locked out after the reset. Follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After the reset and the problem continues, call your service provider. If the representative cannot help you on the phone, bring the phone back to the store. It’s ready now since you’ve already wiped off all your personal files and data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Motorola Moto X4 smartphone that cannot send or receive text/SMS messages [Troubleshooting Guide]

Network problems are usually the main reason why SMS functions aren’t working on your phone. Yet there are also other factors to consider including software errors transpiring on the device. This post contains some helpful ways on how to deal with a network-related issue on a Motorola Moto X4, particularly on text or SMS failure. Read on to find out what to do if your Moto X4 suddenly failed to send or receive text or SMS messages.

Before you troubleshoot, try deleting old and unwanted messages from your phone. It may be necessary to free up space and allow new messages to come in. If you haven’t set your device to automatically deleting old messages once it reaches the message limit, then you will need to delete messages manually. To do so, open the messaging app you’re using then tap to delete an individual message by tapping and holding the message, then tap the option to delete it. You can also delete an entire conversation by selecting the conversation and then tapping on the option to delete them.

Also make sure that you’ve set the phone’s default messaging app to your preferred app or the one you’re using. This would be necessary if you’ve downloaded more than one messaging apps or when you are using a different messaging app rather than the stock app.

Most importantly, make sure that your phone is connected to your network. If you see no service or no signal on the status bar, then that’s the main reason why you’re unable to send or receive text/SMS messages. In that case, you will need to deal with network connectivity issues first and once you solved that, SMS and other network functions should resume. Otherwise, try the following methods to troubleshoot your phone and clear any errors that might have prevented you from sending text or SMS messages.

First solution: Force close messaging app then restart your phone.

The app might have been corrupted and is therefore not working unless you have it restarted. To get things to work as intended, force close your messaging app with these steps:

  1. Open the Apps menu from the Home screen.
  2. Select Settings.
  3. Navigate to the Device section.
  4. Then select Apps.
  5. Select your messaging app from the Running tab.
  6. Tap the option to Stop under Services section.
  7. If prompted with the Stop system service prompt, tap OK to confirm.
  8. Alternatively, you can tap the Menu key (square-shaped) button next to the Home button to bring up  all currently open or running apps. Locate the messaging app preview then swipe it away to close it.

This should clear any errors that might have caused the app to glitch. After force closing the messaging app, reboot or soft reset your Moto X4 to dump cache from its memory including temporary data that were corrupted. Doing so will prevent any of these files from causing conflict with the SMS functions on your device in any way. Here’s how a soft reset is done:

  1. Press the Power button for a few seconds then release when the menu appears.
  2. Select Power off then tap OK. Your phone will then shut down.
  3. After 30 seconds, press the Power button to turn the phone on again.

Allow your device to finish restarting and then open your messaging app again to see if it’s already working properly.

Second solution: Clear cache and data or reset on your messaging app.

If restarting the app doesn’t fix the problem, clear cache and data or resetting your messaging app can be considered the next option to try. Should the problem be inflicted by errant cache from the app, it should be remedied by clearing the app’s cache. Here’s how:

  1. Tap Settings from the app drawer.
  2. Tap Apps or Applications.
  3. Tap Messages or your messaging app in use.
  4. Tap Storage.
  5. Tap Clear Cache to clear cache for the app.
  6. Tap Clear Data to delete temporarily saved data for the app.
  7. Tap OK or Delete to confirm.

Restart your phone and then create a sample SMS message to send and receive on your own number. If you still cannot send or receive the message, continue to troubleshoot and try the next applicable solution.

Third solution: Update your messaging app and phone software to the latest version.

Keeping apps up-to-date is recommended to keep them as bug-free as possible. If you haven’t set your device to automatically install updates, then some of your apps are already out of data and therefore need update. To manually check for and install pending app updates on your Moto X4, follow these steps:

  1. Open the Apps menu.
  2. Tap to open Play Store.
  3. Tap the Menu icon.
  4. Go to My apps & Games.
  5. Any apps with available updates will be listed at the top.
  6. If you see an Update All option, then tap on that to install multiple apps updates at once. Otherwise, update each app individually.

To make sure you won’t miss any more updates for your apps, you can set your device to auto-update apps with these steps:

  1. Go to the Home screen then drag the arrow up symbol.
  2. Scroll to and tap Play Store.
  3. Tap the Menu icon on the top left corner of the Google Play Store main screen.
  4. Scroll to and tap Settings.
  5. Tap Auto-update apps.
  6. Select the desired option on how you would like to allow updates.

Confirm selection and go back to the Home screen when done.

Aside from app updates, you can also check for and install available software update for your Moto X4. The fix patch from the new update may be the key to fixing the problem if it’s inflicted by software bugs and malware. To check for new updates on your Moto X4, follow these steps:

  1. Go to the Home screen, then drag the arrow symbol up.
  2. Tap Settings.
  3. Scroll to and then tap System.
  4. Select System updates.

You should see a notification if a new update is available. Just follow the onscreen instructions to continue downloading and installing the new update on your device.

Fourth solution: Reset network/APN settings on your Moto X4.

A network settings reset can help eliminate network related issues including those affecting SMS functions on your device. Doing so will erase your current network settings including any errors and then restore the defaults. Here’s how:

  1. Swipe left from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap More.
  4. Select Mobile networks.
  5. Tap Access point names.
  6. Then tap the Menu icon (three vertical dots) on the top-right corner of the APNs screen.
  7. Select Reset to default option.

Reboot your phone when the reset is finished then reconnect to your Wi-Fi or cellular network.

Fifth solution: Wipe cache partition on your Moto X4.

This can help clear any networks errors inflicted by errant system cache. Wiping cache partition is usually needed when facing problems following an update installation. Here’s how it’s done:

  1. Turn your phone off.
  2. Then, press and hold both the Volume Down and Power buttons for a few seconds and then release both buttons when the Boot options screen appears.
  3. Press the Volume Down button to scroll to and highlight Recovery.
  4. Press the Volume Up button to select. The Motorola logo will display followed by the Android recovery screen.
  5. On the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
  6. Then quickly press and release the Power button. The Android recovery screen will then show up.
  7. Press the Volume Down button to scroll to and highlight Wipe Cache Partition from the given options.
  8. Press the Power button to confirm selection. Your device will then instigate wiping cache partition and prompts you to Restart your phone when done.
  9. To confirm restart, press the Power button.

If none of that works, try to remove and reseat the SIM card on your phone. Aside from ensuring that the SIM card isn’t loose or dislodged, doing so can also help refresh and clear errors from SIM-related services on your device. Before you remove the SIM card, turn off your device to prevent causing damage to its components.

Seek more help

Contact your network service provider or carrier to report the issue and request more help in resolving it. Verify and ensure that your account is in good status and that there are no ongoing network outages that may be affecting network services in your place at the moment. If you suspect that the problem is attributed to a bad SIM card, then you can request for a new SIM card replacement from your carrier too.

How to fix an LG V35 ThinQ smartphone that won’t send MMS, error MMS sending failed [Troubleshooting Guide]

When your device suddenly failed to send MMS messages, it may be experiencing some sort of network connectivity issues. It’s also possible that the messaging app in use is glitching or acting up at the moment. Other possible reasons are account-related problems, invalid settings, as well as faulty updates.

All these factors must therefore be verified to determine which exactly from them is the underlying cause. To give you some inputs on how to deal with the same issue on your LG V35 ThinQ smartphone that won’t send MMS, I’ve mapped out some simple solutions for you to try on.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot LG V35 ThinQ that won’t send MMS

If you’re relying on Wi-Fi for MMS, check and confirm that Wi-Fi is turned on. If you’re relying on mobile data for MMS, verify and ensure that cellular data or mobile data is turned on.

To do so, go to Settings-> Network-> Mobile data, then make sure the switch is set to the ON position. An indication that cellular data is on is the notification bar showing a data service icon like 3G, 4G, or LTE.

If that doesn’t do any good and MMS sending still failed on your LG V35 ThinQ smartphone, then try these subsequent workarounds.

First solution: Force quit messaging app then soft reset your phone.

If this is the first time you experience the problem with MMS sending on your LG V35 ThinQ smartphone, then it could be just among other software glitches affecting the messaging app or device software itself. Should this be the trigger, a simple solution you can try first is to quit and restart your messaging app then carry out a soft reset on your phone. This method effectively gets rid of minor software flaws that may be preventing you from sending MMS either through Wi-Fi or mobile data.

To quit or force quit your messaging app, follow these steps:

  1. Swipe down from the Notification bar.
  2. Tap the Settings icon.
  3. Tap the General tab.
  4. Select Apps & notifications.
  5. Tap App info.
  6. Tap to select your messaging app.
  7. Select Force Stop option.
  8. Then tap OK to confirm.

To soft reset your LG V35 ThinQ smartphone, perform any of these methods:

  1. Press and hold the Volume Down and Power buttons together for at least 8 seconds until the phone restarts.
  2. Press and hold the Power/Lock button and then select Restart from the menu options.

Restarting the phone is another way to refresh the internal memory and operating system for smoother performance.

Second solution: Update device software to the latest version available.

Keeping the device software up-to-date is recommended to ensure best performance. Software updates also offer fix patches to clear system bugs that might have caused problems to certain features of the phone, including MMS functions. To manually check for software update on your LG V35 ThinQ smartphone, follow these steps:

  1. Tap Settings.
  2. Tap on the General tab.
  3. Tap Update Center.
  4. Tap Software Update.
  5. Then tap the option to Check for Updates.

If an update is available, make sure that your phone can connect to the Internet then follow the rest of the onscreen instructions to download and install the new software version on your device.

Third solution: Reset APN settings/network settings.

APN (Access Point Name) settings are mainly used to set up a connection to the gateway between your carrier’s cellular network and the public Internet. These settings are read by your carrier then make sure that the IP address is correct. An APN has the network settings needed by your phone to connect to your Internet service provider/carrier. If the APN settings are messed up in some ways, then cellular data network services are likely to succumb into errors. To make sure this isn’t what’s halting your device from sending MMS, you can reset the APN settings on your LG V35 ThinQ to restore the default values. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap the ‘General’ tab.
  3. Tap Restart & reset > Network settings reset > RESET SETTINGS.
  4. Finally, tap Reset Settings to confirm action.

A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

Fourth solution: Wipe cache partition.

Wiping cache partition is often the key to rectifying errors and glitches that are triggered by corrupted cached files or temporary system data. If you started to have trouble sending MMS after installing an update, then you should consider wiping the cache partition on your LG V35 ThinQ smartphone to rule out corrupted cache from the possible triggers. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Tap the ‘General’ tab.
  3. Tap Storage > Internal storage.
  4. Wait for menu options to finish calculating.
  5. Tap on Free up space.
  6. Tap on Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, or Raw files from camera
  8. Tap Delete > DELETE.

Wait until the phone is finished wiping cache partition and once it’s done, do a soft reset to clear and refresh the internal memory.

Fifth solution: Factory data reset/master reset.

A master reset or factory data reset should be considered among the last options to deal with persistent software issues, particularly those that are attributed to malware and tough bugs. This process will erase all data from the phone including bugs and malware. Should you wish to give it a shot, don’t forget to back up your important files to cloud, computer or other backup storage for easy recovery. Once you’re all set, follow these steps to master reset or factory data reset your LG V35 ThinQ smartphone:

  1. Turn off the device.
  2. Press and hold the Power and Volume down buttons.
  3. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  4. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  5. Press the Power button to reset the device.

After the reset, default settings are restored on your phone. This means you’ll need to set up your device and enable necessary features including Wi-Fi and cellular data. Then try to create a sample MMS message then test to see if you’re now able to send it. You can try to use other messaging app to make sure the problem isn’t isolated to an application.

Other options

Escalating the problem to your network service provider or carrier can be considered an option if your LG V35 ThinQ smartphone is still unable to send MMS after exhausting all applicable solutions. Ask your carrier to verify and ensure that MMS is active and supported on your account. Also check with for any network outages that might have halted network-related services from working in your place at the moment.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix MMS that won’t send on your HTC U12/U12 Plus smartphone [Troubleshooting Guide]

When your phone suddenly failed to send MMS messages, it may be having some network connectivity issues or something have caused the MMS function to fail. In most cases, the main problem is attributed to software errors on the phone. This makes it possible for end-users to resolve at home. To give you some inputs on how to deal with this issue on your HTC U12/U12 Plus smartphone, I’ve mapped out a few generic solutions for you to try on. Keep scrolling and read on for more helpful solutions.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot HTC U12 that won’t send MMS

Prior to troubleshooting, it’s important to double-check and ensure that MMS is properly set up on your device. While MMS may be setup automatically with your SIM or network, it’s can be turned off on purpose or accidentally. If necessary, set up MMS manually on your phone.  Also ensure that your phone is connected to the Internet either through Wi-Fi or cellular data. If your relying on Wi-Fi Internet for MMS services, a stable Wi-Fi connection on the phone is needed. Otherwise, enable Cellular data or Mobile data to use MMS services based on your account credits. Make sure you have the terms clarified with your service provider/carrier to avoid incurring extra charges. If everything is good with the network and account requirements and yet your HTC phone still won’t send MMS messages, troubleshoot software problems on your phone with these subsequent methods.

First solution: Reboot your phone (soft reset).

Minor software errors may have affected network functions of your phone, particularly MMS sending. As first possible solution, you can try carrying out a soft reset or simply reboot your phone with these steps:

  1. Press and hold the Power button for a few seconds or until the menu options appear.
  2. Then tap Restart.
  3. Alternatively, you can force your phone to restart if it’s frozen by pressing and holding the Power button for at least 10 seconds and then release the button when the HTC logo appears.

A soft reset effectively clears random glitches that cause minor errors on the phone. This doesn’t result to data loss, hence no need to back up files.

Second solution: Update phone software to the latest version available.

Software bugs and invalid settings on the phone can also cause similar issues to occur. As resolution, check and install the latest software version on your phone. Updates usually contain bug fixes to clear issues inflicted by software bugs and malware. To check for OTA updates manually, follow these steps:

  1. Slide the Notifications panel open.
  2. Then tap the system update notification.
  3. If necessary, tap Update over Wi-Fi only if you don’t want to download the update using data connection.
  4. Then tap Download to continue.
  5. Wait until the download is finished then select the option to Install now.
  6. Tap OK to confirm.

Your phone must have a strong and stable Internet connection to proceed with the update download and installation.

Third solution: Reset APN settings/network settings on your phone.

Network errors can also prevent your device from connecting to mobile data or Wi-Fi. If that happens, you won’t be able to use network-related features including MMS on your phone. To clear this out, try to reset network settings or APN settings on your HTC U12/U12 Plus with these steps:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap System.
  3. Then tap Reset.
  4. Scroll to and tap Network settings reset from the given options.
  5. Then tap Reset settings twice to confirm.

Your phone should restart by itself when the network settings reset is finished. You will need to reconnect to Wi-Fi or Mobile data afterwards to use MMS again.

Fourth solution: Wipe cache partition.

Wiping cache partition means clearing cache from the system folders of your device. Like app caches, system cache can also cause other features to fail when then become corrupted. To make sure these aren’t the preventing you from sending MMS messages, follow these steps to wipe cache partition on your HTC U12/U12 Plus smartphone:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

Retry sending and receiving MMS on your device after the phone reboots and see if it’s already working as intended. Otherwise, you may have to resort to a full system reset.

Fifth solution: Restore your phone to factory defaults (master reset).

This can be considered as the last option if all else failed to solve the problem. You’re likely dealing with a complicated system error, which requires a full reset. Please note though that this reset will delete saved data on the phone, so if make sure you back up all critical information you saved in your device beforehand. Once you’re all set, follow these steps to reset your HTC U12/U12 Plus to its factory defaults:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System then Reset.
  4. Select Factory data reset option.
  5. Make sure you don’t select the option to Erase SD card if you don’t want to delete media and other data from your SD card. Otherwise, mark the option to clear the SD card contents as well.
  6. Tap Reset Phone.
  7. Then tap Erase Everything to confirm.

Your device will then instigate the system reset and then automatically reboots when done. Wait until it has completely restarted and then set it up as new. Don’t forget to enable Wi-Fi or Mobile data to activate network services including MMS and use them again on your phone.

Other options

You may escalate the problem to your carrier or HTC Support for further recommendations and more advanced troubleshooting procedures. There may be some advanced settings that need to be re-configured on your phone. Also ensure that MMS services are provisioned or included in your current plan or subscription. Talk to your service provider/carrier for more information. If it occurs among other post-update issues, then report it to HTC so they can do further assessments and if necessary, create a fix patch to solve it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix a Samsung Galaxy J7 Pro 2019 smartphone that cannot send/receive text (SMS) messages [Troubleshooting Guide]

Today’s SMS messaging technology is becoming so advanced and yet simple to use. App developers are making sure that even the most novice smartphone user won’t find it hard to manage text or SMS messages. Aside from the stock messaging application, there are also other  messaging platforms users can download and install on their respective devices as they would prefer. But regardless of the messaging platform in use, there are certain factors that would make it fail to work.

Among the underlying causes include but not limited to faulty updates, errant applications, malicious software, viruses, invalid settings, network problems, and account-related issues. These are generally software-related attributes and therefore possible to deal with. Highlighted below are some simple procedures and generic solutions to a relevant issue on the Samsung Galaxy J7 Pro 2018 smartphone. Read on to find out what to do if one day, you just couldn’t get to send or receive an SMS or text message on your J7 Pro device.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy J7 Pro 2018 that can’t send / receive text messages

Before you start troubleshooting software errors on your Galaxy J7 Pro, check and ensure that your device is getting a good signal. If you’re signal indicator shows nothing or you’re seeing network errors like No service or No network, then you’re dealing with a network problem. And that’s what you need to resolve first. In that case, you can try resetting your network settings to restore the default settings or original network configurations and then enable necessary options accordingly. If the network is good but you still cannot send or receive SMS or text messages on your Galaxy J7 Pro 2018 smartphone, then try the following simple solutions.

First solution: Force close messaging app then restart.

Errant apps are usually remedied by forcing it to close. The app may be glitching and is therefore unable to function. In that case, you’ll need to force close it then restart. Here’s how:

  1. Tap the Recent Apps icon on the bottom left corner of the phone.
  2. Scroll to and select the messaging app from the app previews.
  3. Swipe left or right to close the selected app.

You can also close all other app previews to clear background apps and prevent them from causing conflict with other apps.

Second solution: Clear cache or reset your messaging app.

Cache files that are corrupted can also cause your messaging app to act up at some point. To clear this out, clear cache on your messaging app. If that won’t work, clear data to reset the erase all saved data on the messaging app and restore the app to its default or original state. Here’s how:

  1. Tap the Apps icon from any Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the messaging app from the default list or navigate to Menu-> Show system apps to show all preinstalled apps including Messages.
  5. Tap Storage.
  6. Tap CLEAR CACHE. This command will clear temporary files and data that are stored as cache on your messaging app.
  7. To reset the messaging app to its default settings or original state, tap CLEAR DATA. This will delete all saved information on the application. This can be the key solution if corrupted data the problem is triggered by corrupted app data.
  8. Tap CLEAR to confirm.

Restart your phone then launch the messaging app to see if the problem is fixed.

Third solution: Delete old and unnecessary messages.

Deleting old messages is necessary to free up space and allow new messages to come in. Unless you’ve set your device to automatically delete old messages when the message limit is reached, you’ve got to do it manually. The process of deleting text messages or SMS may vary depending on the messaging platform or app in use. The following steps will show you how to delete text messages or SMS on the stock Messages app:

  1. Tap the Messages app icon from any Home screen.
  2. To delete an individual message, touch and hold the message you wish to delete then tap the option to delete message.
  3. To delete an individual message in a conversation, expand the conversation to view individual messages, then touch and hold the message you want to delete.
  4. To delete an entire conversation, touch and hold the conversation, verify the conversation, and mark the Select All box.
  5. Once you’re done selecting all unwanted messages, tap Delete twice to delete them.

Quit and restart the Messages app and then try to create a sample SMS message to send and receive.

Fourth solution: Update your messaging app/phone software.

If you are using a different messaging app, then try to check for any pending updates for that app and if there is, install the update. App updates also offer fix patches to get rid of any bugs that might have caused trouble on the application. It may be the required solution if malware or bugs are halting you from sending text or SMS messages on your Galaxy J7 Pro 2018 smartphone. To check for pending app updates on your Galaxy J7 Pro 2018 smartphone, simply head over to the Play Store with these steps:

  1. Swipe up or down to open the Apps menu from the Home screen.
  2. Tap the Play Store icon.
  3. Tap the Menu icon or three-horizontal lines on the upper-left corner of the Play Store main screen.
  4. Tap My apps & games.
  5. Go to the Updates tab to view a list of apps with pending updates.
  6. To install an update, select the app then follow the onscreen instructions.

If you don’t see your messaging app in the list, it means there’s no new update for that app yet.

Return to the Home screen then restart your device to refresh the system and apply the software changes.

If you’re using the stock messaging app, then try to check for new software version/update available on your phone. Aside from new features and functionalities, the latest Android version also brings in security enhancements to keep Samsung devices as bug-free as possible. To check for new Android update on your Galaxy J7 Pro 2018, follow these steps:

  1. Swipe up from the bottom of the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Software update.
  4. Select the option to Download updates manually. Your device will then search for new update.
  5. When the search is finished, you should see a notification telling you if a new software version is available or your phone is up to date.

If an update is available, back up all your important data for safekeeping and then follow the onscreen instructions to proceed with the update file download and installation. The new update will then be implemented on all your system apps and services. Restart your device and then check and see if SMS services are now working as intended.

Fifth solution: Change/set the default messaging app on your phone.

If none of that works and the problem continues, try to switch to other messaging applications. If you’re on stock messaging app, try other credible platforms like Telstra. To make sure it works, be sure to set the default SMS app to use on your Galaxy J7 Pro 2018 smartphone. Here’s what you should do then:

  1. Download the preferred SMS app to use as alternative.
  2. Then swipe down on the notification panel of your phone.
  3. Tap the Settings menu represented by a cog icon.
  4. Tap Apps.
  5. Tap the three-dot icon on the upper right of the screen.
  6. Tap on Default apps.
  7. Then tap Messaging apps.
  8. Select the SMS app you want to switch to.
  9. Tap OK to confirm change on the default messaging app.

Reboot your device then open the new SMS app and then try to create a sample SMS message to send and receive. If the problem is fixed then that’s an issue with the stock messaging app that needs to be resolved by Samsung. In that case, contact Samsung Support to escalate the problem for official recommendations.

Other options

Contacting your service provider/carrier is also important to check the current status of your account and outgoing services. Carriers would usually impose a soft disconnect to accounts with unsettled issues/bills. When this happens, outgoing services including text messaging are temporarily disabled. As a result, you won’t be able to send text messages or make phone calls on your device. Make sure that’s not causing you this trouble.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Samsung HTC U12/12+ smartphone that won’t send MMS [Troubleshooting Guide]

This post highlights some simple solutions and workarounds to deal with an MMS issue on the Samsung HTC U12/12+ smartphone. Problems of these types are usually attributed to a software error, which means they can be resolved by end-users at home. All it takes is time and effort to troubleshoot the device. And this context will give you some inputs on where to get started. Read on to learn what to do if you cannot send MMS on your HTC U12/12+ smartphone.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Quit the messaging app then restart your phone.

Random symptom on sending failure may occur when the messaging app is glitching. To deal with it, restart the messaging app and phone system may help. If you haven’t already, restart your HTC U12/12+ and messaging app with these steps:

  1. Tap Settings from the Home screen.
  2. Tap the General tab.
  3. Tap Apps.
  4. Tap to All to view a list of all apps.
  5. Tap to select Messaging app from the list.
  6. Tap Force Stop.
  7. Then tap OK to confirm.

That should force the app to close. After doing so, perform a soft reset or simply restart your phone to dump cache from the internal memory.

  1. Press and hold the Power button for a few seconds until the power options show up.
  2. Select Power off then tap OK. Your phone then turns off.
  3. After 30 seconds, press and hold the Power button again until your phone boots up.

Create a sample MMS message and try to see if you can now send and receive MMS as you normally do on your phone.

Second solution: Delete old threads and message conversations.

Old threads and messages must be deleted to clear up some space of the internal memory and messaging application. There is a higher chance for you not to be able to send text or MMS messages if the message storage is running low. In that case, you will need to delete unwanted messages to free up some space for new messages. Here’s what you should do then:

  1. Open the Messaging app on your phone.
  2. Find and open the conversation you want to delete.
  3. Scroll up and down to locate other old threads, then long press on the conversation until the Message options appear.
  4. Tap the option to Delete message or Delete thread to remove the selected message thread from your conversation history.

You can also set your device to automatically delete all old messages when the maximum number of messages is reached.

  • To do so, open the Messaging app then navigate to the app Settings menu. Under Storage settings, find the option to Delete old messages then mark the check mark next to it to enable the feature.

All old messages will then be deleted automatically when maximum number of messages is reached.

Third solution: Turn mobile data off and on again.

Mobile data is required for you to use MMS service on your device. Thus, try to check and ensure that mobile data is turned on or enabled on your phone. Here’s how to access this option:

  1. Slide your two fingers down from the top edge of the Home screen. Doing so will launch the notification panel.
  2. Navigate to and tap the Mobile Data icon to activate or deactivate the feature. Again, it has to be activated or turned on.
  3. To end the session and return to the Home screen, press the Home key.

After doing so, create a sample MMS message to send and receive. If it still won’t send, move on to the next solution.

Fourth solution: Clear and reset your messaging app.

Resetting the messaging app can resolve various types of messaging issues including MMS sending failure. Doing so will clear any errors and corrupted messages that might have triggered the app to encounter problems. Here’s how it’s done:

  1. Switch to the Apps screen.
  2. Tap Settings (you may need to swipe left or right to locate it first).
  3. Tap Apps.
  4. Select All apps.
  5. Scroll down to locate Messages and tap on it.
  6. Tap Storage.
  7. Tap Clear Data.
  8. Restart your device.

Try sending an MMS message. If it doesn’t work, perform the next method.

Fourth solution: Update your phone software to the latest Android version.

Bugs and malware that affect MMS messaging functions on the phone are usually addressed by an update. Software updates like the latest Android OS version embed fix patches for security enhancements. That’s why it’s recommended. To check for new updates on your HTC U12/12+ smartphone, follow these steps:

  1. Swipe up from the bottom of the Home screen.
  2. Tap Settings.
  3. Scroll to and select Software Update.
  4. Select the option to Download updates manually.
  5. Follow the rest of the onscreen instructions to start download and installing the update file on your device.

Your phone must be connected to the Internet, has enough memory storage and ample battery life to complete the entire updating process.

Fifth solution: Reset your phone to factory defaults (master reset).

As your last resort, you can do a master reset or factory reset on your HTC U12/12+ smartphone. Performing a factory reset will erase all data from your device. On the positive note, any system errors, bugs, corrupted apps and broken data segments are also deleted. Here’s what you should do then:

  1. Back up data on the internal memory.
  2. Be sure the phone is off.
  3. Press and hold the Volume Down key.
  4. Turn the phone on by pressing the Power key until the phone vibrates, then release Power.
  5. Continue holding the Volume Down key.
  6. Release the Volume Down button when the black screen with red and blue lines of text appears.
  7. Press the Volume Down button repeatedly until reboot to bootloader is highlighted, then select it with the Power button.
  8. The device will display a white screen with colored text.
  9. Press the Volume Down button repeatedly until BOOT TO RECOVERY MODE is highlighted, then select it with the Power button. The screen will display the white HTC screen, and then turn black. After several seconds, another black screen with yellow and blue text will appear.
  10. Press the Volume Down button repeatedly until wipe data/factory reset is highlighted, then select it with the Power button.
  11. Press the Volume Down button repeatedly until Yes – delete all user data is highlighted, then select it with the Power button.
  12. Once the data wipe is complete, make sure reboot system now is selected and press the Power button.

Alternatively, you can do the quicker method through Settings-> General Management-> Reset-> Factory data reset menu, then tap RESET to confirm.

Other options

Contact your service provider to verify your account status and make sure that MMS services are good and active. Account-related issues are also among the possible reasons as to why you may not be able to send MMS and SMS or make phone calls. Also check for any on-going outages that might have caused network services to go down in your place.

Alternatively, you can reach out to Samsung Support for further assistance and other options if the problem started after installing a new firmware update. In that case, the problem could be due to an update bug and therefore, a fix patch is needed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S8 Plus with “Messages has stopped” error (easy steps)

The error message “Unfortunately, Messages has stopped” that keeps bugging many of our readers that own Samsung Galaxy S8 Plus units is a notification that tells users that the default text messaging app has crashed. It could be just a problem with the app or it could be just a result of a serious firmware issue since it’s a pre-installed application. That’s what we need to find out first in order to fix this problem.

So, in this post, I will walk you through in troubleshooting your Galaxy S8 Plus with its messaging app that keeps crashing. We will try to determine what causes it to stop working by ruling out every possibility. After which, we will try to formulate a solution that may get rid of the error message and make the app work perfectly again. So, if you’re one of the owners of this device and are currently having issues sending text messages because the app keeps on crashing, continue reading as this post may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S8 Plus with “Messages has stopped” error

Texting problems aren’t really that complicated especially if the issue is with the app like the one we’re tackling here. By doing the following procedures, you may be able to get rid of the error message without asking anybody for help. Here’s what you should do…

First solution: Reboot your phone

This is necessary especially if it’s the first time you’re having this kind of problem. It’s possible that the error is just a result of a minor firmware glitch. It’s something that a normal reboot can actually fix. Take time to restart your S8 Plus and then try to open Messages and send a text to your own number so that you would know if it goes through or not. If the problem remained, try doing the forced restart instead. Press and hold the volume down and power keys at the same time for 10 seconds or more. Your phone will reboot like it normally does and then you could try to see if the problem still remains. If this doesn’t fix the problem, try doing the next procedure.

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Second solution: Run your phone in safe mode

This is to determine if the problem is caused by a third-party application or not because if it’s a third-party app, the solution to that is to uninstall the app itself so you can continue texting without having to experience the same problem. In safe mode, all third-party applications are temporarily disabled so if the problem doesn’t occur in this environment, then it’s clear there’s an app that causes it. Find that app and uninstall it.

Here’s how you restart your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And here’s how you uninstall an app from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the problem continues to occur even in safe mode, then you should try the next procedure.

Third solution: Clear cache and data of Messages

This resets the app and brings it back to its default settings and configuration. If the problem is with the app only, then this procedure is more than enough to fix it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messages.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

After this, open the app and send a text message to your own number. If the message doesn’t go through or if the app still crashes, move on to the next procedure.

Fourth solution: Delete all system caches

At this stage, we’re already trying to see if the problem is with the firmware but for the sake of your files and data, I suggest you try clearing the cache partition first so that all system caches will be deleted and replaced with new ones. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the “Messages has stopped” error still shows up after this, then you have no other choice but to reset your phone.

Fifth solution: Backup your important files and reset your phone

Any app-related concerns can be fixed by a reset and this is no exception. However, before you reset your device, make sure you make a backup of your important files and data as they will be deleted and you may no longer recover them if that happens. After the backup, follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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