Archives for

Samsung Galaxy S6

Best wireless chargers, charging pads and docks available for Android smartphones

Many of the higher end smartphones these days are equipped with wireless charging capabilities, Samsung has been making phones with wireless charging in their last couple iterations of the Galaxy series, even the iPhone 7 is rumored to have such capability. Don’t despair if you have an older model phone, you can also easily add a wireless charging case to existing technology.

Qi Charging Pad

Brand	ProductAmazon.com Link	Price on Amazon.com
ZeroEdge	ZeroEdge Qi Wireless Car Charger with Triple-Coil Stand	59.99
iOttie	iOttie HLCRIO132 Easy One Touch Wireless Qi Standard Car Mount Charger	50.2
Samsung	Samsung EP-PG920IBUGUS Wireless Charging Pad	29
Fonesalesman	Bamboo Edition Qi Wireless Charging Pad	24.99
CHOETECH	CHOE QI Fast Wireless Charger Charging Pad	23.99
LANIAKEA	LANIAKEA? StarShip Qi Wireless Charging Pad	check price
MoKo	MoKo Qi 3-Coil Charging Pad Stand	check price
Yootech	Yootech? Qi Wireless Charging Pad	check price

Unfortunately, even if the technology has been around for years now, it’s yet to spread like the cable-free wildfire everyone anticipated. Believe it or not, numerous flagship mobiles these days lack built-in wireless charging functions for various mystifying reasons. Production costs, tricky manufacturing, just good old fashioned laziness, you name it.

HTC, for instance, snubbed the Qi standard on all three latest hero handhelds – the One M7, M8 and M9. Meanwhile, Samsung, LG, Motorola and Sony recently got with the inductive charging program for the Galaxy S6, S6 Edge, S5, S4, Note 4, Note 3, Note 2, G4, G3, G Pro 2, Droid Turbo, Maxx and Xperia Z3.

The list of supporting devices is obviously not exhaustive, and there’s one more thing. To actually activate and use the futuristic feature, you’ll typically need dedicated back covers that add to the often extravagant prices of the above mentioned phones.

Plus, the no-wires chargers and charging pads we’ll detail in the following lines. It’s also wise to keep in mind the electromagnetic field that transfers energy between Android gadgets and these ingenious accessories through thin air is produced by plugging the chargers into a traditional electric socket. So, in a way, this isn’t true wireless charging.

Still, it’s deemed convenient by many, and will likely make headway before long, so without further ado, here are the best wireless chargers, charging pads and docks money can buy, ordered from cheapest to costliest:

PowerBot PB1020 inductive charging pad station – $11.69 and up

It doesn’t come with a power AC adapter, it’s not particularly speedy or “versatile”, but it’s really, really small, at 2.5 inches in diameter and 0.5 inches thick, lightweight (6.5 ounces), and energy efficient, courtesy of a Smart IC management system design. No wonder it’s rated at close to four stars based on nearly 1,900 Amazon customer reviews.

Yootech Qi wireless charging pad – starting at $13.99

Once again, the AC adapter isn’t included, which you’ll find to be a staple of the economical price range, and once more, the compact form factor and ease of transportation feel like the key selling points. That said, you’ll probably look to conceal the petite but unattractive Yootech puck on your office after setting it up, the good news being it’s sufficiently silent and low-key to ultimately go unnoticed.

Anker PowerPort – $15.99

The marginal price gaps between these entry-level chargers and their very similar capabilities will induce (pun intended) serious headaches when deciding on one to buy. The PowerPort stands out with temperature control and a self-enabling idle mode that eliminates concerns regarding overcharging or energy wasting.

Otherwise, the circular docking station is virtually identical to the two indexed earlier and the next few contenders as far as internals go.

RAVPower Mini wireless charging pad – $15.99

Another tiny, featherweight slab (2.8 x 2.8 x 0.4 inches; 4.9 ounces), with universal Qi compatibility, slip protection, built-in USB connection and excellent Amazon customer feedback. It’s getting harder and harder to choose.

Fuel iON magnetic wireless charging system – $17.95

Finally, something special and original. Better, too? That’s up for debate. The manufacturer claims magnets are better and faster than the inductive Qi system, but the case needed to get the Fuel iON to work is… awkward and slippery. And some clients accuse it of not connecting properly. All in all, while the idea is decent, the execution requires further work. Perhaps a higher tariff to secure more adept engineers and testers.

Choe upgraded Qi wireless charging pad – $18.99

The textbook definition of minimalism, Choetech’s newest charging square is unfortunately only covered by a 12-month warranty. The blue LED indicator is also way too bright, aggressive and annoying, and unless you center your device perfectly on the 4.7 x 2.7 x 0.4-inch pad, this won’t work.

On the plus side, device slips are physically impossible thanks to the bottom rubber surface.

Samsung wireless charging pad – $29.89

Ah, yes, now we’re talking! You know what they say – with great price comes great… quality. Stylish but also robust, slender yet very powerful, Samsung’s Qi-capable contraption doesn’t squarely go out to Galaxy S6 or Note 4 proprietors.

It works smoothly and effortlessly even when paired with rival handsets, and the built-in LED light is non-intrusive, always there to have your back and very easy to comprehend.

Qi-infinity – $42.99

Wondering what on earth could justify a tag almost four times as lavish as our number one budget-friendly option? First and foremost, an inventive design that lets you view your phone at an ideal angle when docked for checking notifications and even watching videos.

Second, the rare ability to juice up through thick, muscular armors and cases. Third, complete silence and a subtle yet resourceful indicator light that merely bothers you when assistance is mandatory. Lastly, you can try all you want, but you won’t find a way to place a phone on the Qi-infinity so as wireless charging to be prevented.

LG WCP-300 wireless charging pad – $47.95

Like arch-rival Samsung, LG doesn’t block users of competing devices from rocking the WCP-300, but it makes the purchase feel impractical. At 30 bucks or so, maybe this would be worth it. It’s extremely good-looking, fairly compact and portable, at 2.74 x 0.46 x 2.74 inches, and it sports an unusually large “active area.” Translation – it doesn’t require a lot of attention when made to work.

But it presents a number of troubling recurring glitches, according to a horde of reviewers on Amazon, as it sometimes halts charging before the phone’s battery is fully loaded and often refuses to sync up to devices it should support no problem.

Fonesalesman QiStone+ – $54.99

And it’s all come to this. The most expensive and, yes, best all-around wireless mobile charger. The only true wireless accessory on our list today, capable of easily doubling as a funky power bank. You read that right, the QiStone+ can carry standalone 4,000 mAh stamina, which is itself Qi wireless-compatible.

Sooo, you can charge the QiStone+ sans cables, then wirelessly transfer the energy to a phone of your choice. Or even simultaneously beef up two handhelds, one wirelessly and the other via USB. It’s fast, flexible, has a very unique design and, at the end of the day, it’s not that costly, considering the travel freedom it can facilitate.

Galaxy S6 Edge battery too hot or too cold to charge, other power charging issues

Are you experiencing power- or charging-related problems on your new #GalaxyS6? Well, you are not alone. In fact, one of the most common issues many Galaxy S6 users encounter has something to do with the battery or power management. A small segment of these users though suffers from more serious total battery or power problems due to hardware malfunction.

Our post today discusses some of these issues.

Water-damaged Galaxy S6 Edge won’t boot up
Galaxy S6 battery too hot or too cold to charge
Galaxy S6 Edge reboots and freezes randomly
Galaxy S6 won’t install Android update
“Dock is connected” issue on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

Problem #1: Water-damaged Galaxy S6 Edge won’t boot up

I dropped my cell in the toilet. It was only in there for a few seconds. I took it home immediately and put it in rice. I did not touch it for 3 days. I tried to turn it on and it would not. I plugged it into the charger and I got a lightning bolt on a battery, then it turned green and said that it was at 100%. I hit the power button and it came on. I shuts off immediately when I unplug it. I put it away for few days. I got it out last night and plugged it in. It updated 20 apps. I received all my messages. It seems to work when it is plugged in.

However, it will not stay on. I brought it to work thinking that it would work when I plug it in but it’s not able to boot up today =(

Do you have any tips or solutions? Is my phone really dead? Any information would be greatly appreciated. Thank you in advance for your time and energy! Kindly. — Tracy

Solution: Hi Tracy. Unlike its predecessor, the Galaxy S5, your S6 is not IP67 certified, which means that even if it was only submerged in water for a moment it might already be fatal for this device. An IP67 certified electronic device can be dropped in water for up to 1 meter for 30 minutes without any problems. The S6 series does not have this extra protection so your phone right now might really be partially dead. There’s no way to know for sure what components may have failed unless a thorough physical check is done. Your best course of action right now is to let a professional handle the issue. Bring the phone to a local electronics shop to open, clean, and hopefully repair it. Better still, go to a Samsung store and have them fix it for you.

Water damage voids the standard warranty so asking for a free repair or replacement is out of the question.

To check if the Liquid Damage Indicator (LDI) has been tripped, you can see this article from Verizon.

Problem #2: Galaxy S6 battery too hot or too cold to charge

At first my phone started flashing between Netflix (I was using) and a Samsung Gear app (I’ve never opened before) It started making unfamiliar beeping noises, battery life jumped from 50% to 10% and then went down all the way to 0% in 30 seconds. finally got it to turn on, screen froze, finally turned it back off, after an hour I was able to turn it on but I can’t open any apps because it said the battery was too hot. Left it off for 2 more hours, still won’t open apps and it won’t charge and the error goes back and forth between saying the battery is either too hot or too cold to charge. — Anna

Solution: Hi Anna. Your problem can have either a software or hardware cause so your first task is to identify which of the two is the reason for the troubles. Power management in a smartphone is done by the operating system. If there’s a software issue involved, or if the symptoms you mentioned here occurred from out of the blue or after an update, doing a factory reset may be an effective solution. Here are the steps to do a factory reset on your S6:

Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If nothing changes after doing a factory reset, you may have a hardware malfunction behind the problem. Make sure to check that there’s no dirt or lint blocking the charging port and try to charge again. Try cleaning the charging port before charging again.

Another possible reason why you are unable to charge normally can be water- or liquid-damage. If your phone has never seen water, or if you’re positive that the internal components were never exposed to moisture, you can disregard this.

Sometimes, a smartphone’s internal thermometer may stop working properly, causing the phone to issue incorrect readings. Unfortunately, there’s no way to fix the sensor on an average user’s level. You have to contact Samsung for a repair or replacement request.

Lastly, the battery may no longer be working properly. Since there’s no way you can replace the battery yourself without voiding the warranty, try calling Samsung or go to the relevant party (carrier or retail store) to take care of it.

Problem #3: Galaxy S6 Edge reboots and freezes randomly

My Samsung Galaxy S6 Edge has been having issues since purchasing where at first it would constantly check for viruses and give me warnings and I would have to restart it multiple times a day. I then updated it and it stopped doing this. However, it began restarting itself randomly and freezing. This would be both when using the phone and when it was not being touched.

I tried a factory restart and this did not fix the problem. I then sent it away to be assessed by Samsung and there was no fault found and no hardware issue. The next day after it was returned and I restored my backed up data it rebooted itself 3 times. I followed your instructions of clearing the cache partition and this minimized the frequency of the freezing and restarting to every couple of days instead of everyday.

It’s still really frustrating and I was wondering if this sounds like a software or hardware issue and how I can permanently fix the phone. Thanks heaps guys! — Abby

Solution: Hi Abby. Try booting the phone in safe mode for a few days and observe how it works. Safe mode prevents third party apps from running so if any of your installed apps is the cause, the symptoms you describe should not occur. You then need to uninstall apps until you have eliminated the cause. To boot in safe mode, just follow the steps:

Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #4: Galaxy S6 won’t install Android update

I receive messages saying an update is available. I tell it to continue with the update. Phone downloads over 600MB of data, during which it displays a message saying do not remove from Wi-Fi. Once the download is complete, it calls for a restart. During the restart, it shows “updating” message before reboot. Then it says “update failed” and continues to boot. Once it boots, an AT&T pages displays that the updated was unsuccessful, that it was interrupted. I took the phone to AT&T, the store people were unable to get the update done. I called AT&T tech support, who went through my phone remotely, and tried unsuccessfully to update my phone. THEY say it must be a Samsung issue, and to take it to Best Buy and let them look at it. Unfortunately, our nearest Best Buy store is about 80 miles away. — Dan

Solution: Hi Dan. Have you tried updating the phone using Kies? It’s the next best alternative if over-the-air update is not possible. Make sure to download the correct Kies version from this page.

If Kies update won’t work, consider getting a phone replacement from Samsung.

Problem #5: “Dock is connected” issue on Galaxy S6

Hi, I have an assortment of problems which may or may not be related to each other. I have split them in two as the problems seem to be related.

1) All of these problems will occur simultaneously. Started after a Facebook call with a friend. My phone makes a ringing sound (not as incoming call) and say that dock is connected. I do not own a dock. It will also sometimes take control of my apps, switching between screens. I did a factory reset and the problem disappeared only to come back today, two days later.

2) Unable to charge phone. I cannot charge my phone using the port, I’ve tried 5 different chargers. However, wireless charging works, so I assume the problem lies in the port. I also get the popup saying that Power Sharing is turned on and the phone will continue to discharge even if no receiving device is connected. I tried to disable the power sharing app when my phone was booted in safe mode, but it was not possible. Also the Gear VR started on its own at some point, so I disabled/uninstalled as many of the Gear VR apps as possible.

Any help would be appreciated as I would have to send my phone to Norway for service.

Sincerely. — Ada

Solution: Hi Ada. “dock is connected” issue is common among Samsung smartphones although the reasons vary per case. For some, the cause is a dirty or defective charging port, while for others, apps or software are to blame.

Since you’ve discovered yourself that the charging port is no longer working properly, the best thing that you can do at this time is to have the phone replaced, or have the charging port fixed by a professional.

The two issues you raised here may be related to the defective charging port so make sure you take care of that problem first.

You can also try doing the basic software troubleshooting like booting the phone in safe mode to see if an app is causing the problem, or perform a factory reset to verify if the phone runs a corrupted firmware.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 stuck on recovery screen after an update, failed to update firmware, other system related issues

I will address some of the problems with the Samsung Galaxy S6 (#Samsung #GalaxyS6) that is related to its firmware or operating system including the issue wherein the device gets stuck on the Android System Recovery screen after an update. More of more users are experiencing this specific issue especially that Samsung and respective carriers started rolling out updates in preparation for the upcoming Marshmallow update (#MarshmallowUpdate) for the Galaxy devices.

Other issues include failed firmware updates, random reboots, app crashes, and other service-related issues. Read on to learn how to tackle these problems. If, however, you are looking for a solution to a different problem, visit our Galaxy S6 troubleshooting page for it contains hundreds of issues we already addressed. Find ones that are related to yours and try the solutions we suggested. If they won’t work for you, then contact us through this form.

Here are the problems I cited here…

Galaxy S6 failed to update its firmware
Galaxy S6 keeps rebooting, apps crash
Galaxy S6 stuck on recovery screen after an update
Galaxy S6 stops working while using mobile data
Galaxy S6 asking for backup password for fingerprint
Galaxy S6 crashed and won’t respond
Galaxy S6 asking to be updated for the third time

Galaxy S6 failed to update its firmware

Problem: Everyday the phone ask me of I’d like to update. I always select Yes, later during the over night hours. When I wake up the phone indicates the update failed. This has gone on for over a week now.

Troubleshooting: Many of us want to update our phones unattended for a very obvious reason. However, not all the time the process will be successful. I, too, have encountered it a couple of times and it was because my phone was set to disconnect from my Wi-Fi network when it becomes idle. This is the first thing I want you to check; make sure your Galaxy S6 has its Wi-Fi “Always” connected to the network when it sleeps and then try again.

The first phase of the update process is the download. Depending on your connection, it will take a few minutes to a few hours to download firmware updates especially major ones. So, making sure your phone stays connected to the network even if the screen turns off should be the first priority. If the download is interrupted, the phone will redownload the files over and over without finishing it.

If all else fails, try attending to your phone while it’s updating. It’s very time-consuming but if that what it takes to make the update successful, then it’s worth it.

Galaxy S6 keeps rebooting, apps crash

Problem: Hello, the “reboot” issue I have with my Samsung isn’t a hard reset, but an irritating “soft reset” every few seconds, ranging from 2 to around 20 seconds. To put more detail, every time you’re viewing your images/facebook/twitter and scrolling down, the phone will hiccup and stutter, then it will bounce back to the top of the page. With applications such as Snapchat, if it hiccups after you took a photo, the photo will be wiped before you get a chance to save it. If you’re using twitch, the application will crash, and you’ll be asked to send a report. Games such as Clash of Clans will close completely and bring you back to the home page. I have attempted everything up to a factory reset and this issue still persists. This phone is no more than 3 months old. What should I do to fix this? Thank you for reading this.

Troubleshooting: What happens when you boot the phone in safe mode? Does it do those things, too? In case you haven’t done it yet, then follow these steps to boot in safe mode and observe how the device performs when all third-party apps and services are disabled.

Turn off your Galaxy S6.
Press and hold the Power key.
When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

If the problem persists in safe mode, then it must be a firmware issue. Try to search for updates and if there’s none, call your provider or go to the store and have a tech take a look at it. Reflashing the firmware may fix this problem as it seems like it’s corrupt or something. If the tech can’t do anything, you really have to call Samsung and seek support from its techs.

Galaxy S6 stuck on recovery screen after an update

Problem: Hi, my brother has the exact same phone as me same carrier and everything so the info I filled was referring to his phone. He downloaded a new update at 3 this morning (10-3-2015) and now when he turns his phone back on it doesn’t get past the main Samsung Galaxy S6 logo screen. We tried soft resetting it and hard resetting and neither have worked. When we tried soft resetting it, it just went back to the same stuck screen. When we tried hard resetting it the andriod guy popped up and then, for lack of a better term, died with a triangle and an exclamation point in it above his head. Not really sure what else to do.

Troubleshooting: The screen where you can see that little Android robot with a triangle and an exclamation point is called the recovery screen or officially called the Android System Recovery. There have been a lot of reports from owners who encountered all sorts of issues after an update and your brother’s phone is lucky just to get stuck in that screen and wasn’t bricked.

Here’s what I want you to do based on your description:

First, since you said the phone “died with a triangle and an exclamation point,” I would assume the term “died” means that the phone turned off and refused to come back on. With that assumption, I want you to connect the phone to its charger and plug the latter to the power source and then left the device to charge for, at least, an hour.
After charging, attempt to turn the phone on and if it goes straight to the screen with that little Android robot with a triangle and exclamation point, press the Power key once and you shall see some options.
Choose ‘wipe cache partition’ to delete all caches used by the previous Android version. If the wiping of the caches were successful, the phone reboot on its own and it should bring you to the Home screen.
However, if the problem persists after wiping the cache partition, repeat the process but this time choose ‘wipe data/factory reset’ to do the master reset again and if the problem remained after that, it is safe to assume that the update process wasn’t successful.
If you are confident enough, you can manually flash (install) the same firmware to the phone with the help of ODIN, otherwise, seek assistance from a technician.

Related Problem: Tried to update to the newest version available via system update. I started the up date walked away and when I came back phone was stuck in a boot loop. I tried a soft reset no luck tried to attempt a hard reset but I can’t access the recovery mode it only comes up with the android logo and a orange explanation mark above it. I can get it into download mode. Any help would be much appreciated.

Galaxy S6 stops working while using mobile data

Problem: When looking through Facebook, watching videos on youtube or basically anything that uses mobile data it will just stop loading. It won’t send texts, snap chats or even make a phone call when it’s like this. I turn airplane mode on and off and it will start working again, but sometimes it will only last a few minutes. It doesn’t matter if I’m inside or outside for this to happen. My carrier is Viaero.

Troubleshooting: How often does this problem occur within a day? If it happens every single time you use apps or services that require the use of mobile data, then it’s either a network problem or a firmware issue. But since we cannot rule out network issues (I’m sure your provider won’t admit it’s their fault), we need to rule out the latter. Here’s what I want you to do:

Boot your phone in safe mode first. This will rule out the possibility that one or some of the third-party apps installed on your phone is causing the problem and it also gets rid of complications while troubleshooting.

While in safe mode, try to use the same apps or services you were using and make sure mobile data is enabled. If the problem persists, then try wiping the cache partition first and then do the master reset should the problem remain.

After the reset and your device is still suffering from the same issue, it’s time you called your provider and ask for help.

How to wipe Galaxy S6’s cache partition

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

How to master reset Galaxy S6

Turn off your Samsung Galaxy S6.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 asking for backup password for fingerprint

Problem: I want to reset the so called ‘back-up password’ that my Samsung Galaxy S6 is asking for when I try to set up the fingerprint method of accessing my phone. All I get is a request for a backup password which I never set in the first place! I’ve Googled this but nothing works. This seems to be a problem with thousands of new Galaxy S6 users. Is it a fault with the phones system or what? I’ve tried everything I can think of but without any success – HELP ME!

Answer: All Galaxy S6 (even S6 Edge and S6 Edge Plus) owners are being asked to enter their backup password when they try to setup fingerprint security for their phones but it’s never a problem. When your phone asks you to enter a backup password, it means that you need to nominate a password to be the backup password in case you couldn’t unlock it using your fingerprint. So, no, it’s not a fault with your phone but an added security measure.

Galaxy S6 crashed and won’t respond

Problem: Hello, my phone crashed so I did a factory reset which appeared to work. I didn’t use the phone for a day then when I went to use it again it had crashed. I fully charged it and then tried to reset again but it won’t respond. Is there anything else I can do?

Troubleshooting: Yes, there’s something you can do. First, charge your phone as the battery may have been drained that’s why it won’t respond or come back on. Second, after you’ve charged it, press and hold the Volume Down and Power keys together for 20 seconds to force reboot your phone. If the system crashed and left your phone unresponsive, the force reboot procedure is very effective since it performs the simulated battery disconnect. If your phone won’t respond to that either, then seek help from a technician.

Galaxy S6 asking to be updated for the third time

Problem: Received notification of update. Updated this morning. Then it asked me to update again so I assumed that I had inadvertently interrupted it. Went through the whole process. Now it is asking me to update again. I assume that there would not be three new updates within an hour of each other? Thanks!

Answer: Are they firmware updates or for apps? It is possible that you’ll get more than one update and you can always check the version of Android that’s installed on your phone before the update and check it again after the update is installed to see if there’s a difference. Also, included in the notification is the kind of update that would be installed on your phone, so you will know if it’s the same update that’s trying to install on your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Custom Binary Blocked By FRP Issue & Other Power Related Problems

The #Samsung #Galaxy #S6 is best known for departing from the usual flagship design of the South Korean giant. Gone are the user replaceable battery and the microSD card slot. This new design shift however has made the phone design quite good. Naturally, since the user can’t easily replace the battery there will be a couple of power related issues that will pop up. One such issue which we will tackle today is the Galaxy S6 binary blocked by FRP issue. We will also tackle other power related problems that have been sent to us by our readers.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

S6 Custom Binary Blocked By FRP

Problem: My phone was dying, and so when it was at around 1% I turned it off. An hour or so later, I got home and plugged it in, and it lit up with that charging icon, so I assumed all was well. Around fifteen or so minutes later, I assumed it would be at least a little charged, so I unplugged it and tried to start it, but it wouldn’t start. And so I plugged it back in, again the charging icon came up, and I waited another ten minutes to repeat the whole process and it still wouldn’t turn on. In the top left corner of the device, it says ‘Kernel is not seandroid enforcing’ in red and right below that, it says ‘custom binary blocked by FRP lock’. I haven’t dropped or damaged my phone in anyway, and it’s only about a week or so old. How do I get it to start again?

Solution: The FRP or Factory Reset Protection lock that you are seeing in your device is a security feature that has been introduced to devices running on Android Lollipop 5.1 and above. What this does is it prevents the phone from any unauthorized factory reset or software modification without the authorized user’s permission. If the phone is running on its stock firmware and this device was bought brand new ( no Google account was setup previously) then the only possible solution right now is to flash your phone with its original stock firmware.

To flash your phone

Download the specific firmware model of your phone from the Sammobile website.
Download the latest version of Odin and install it in your computer.
Boot your computer in Download mode.
Run Odin from your computer then connect your phone using a USB cord to your computer.
Flash the phone.

Take note that when you flash your device any data in it will be deleted.

S6 Not Turning On After Cleaning Charging Port With Needle

Problem: I was cleaning out my charge port with a needle with the phone on and I know now that was a big no no. The phone turned off and would not do anything. It will not power up, do any of the troubleshooting boots. I plugged it into charger and nothing happens. I even tried another charger and wall outlet but still nothing. There is no lights on it’s like it just died. Did I kill the motherboard? What is your suggestion.

Solution: You can actually clean the charging port of your phone using a needle however before doing this the battery has to be removed. Since this phone’s battery is not user replaceable then this procedure must not be done on this device. The most likely thing that happened to your phone is that you shorted the positive and negative pins of the port which in turn might have fried some internal component in the device. The first component that you should suspect that has gone bad is the power IC. I suggest you bring your phone to a service center and have this checked.

S6 Does Not Turn On

Problem: My galaxy won’t turn on and there is a blue light that’s glaring (glowing a constant light and dark blue). It was working fine until it died, then this started when I plugged it up to charge.

Solution: There are several factors to check as to why your phone is not turning on. Below are the steps you need to perform to resolve this issue. Move to the next step should the issue still occur.

Simulate a battery pull by pressing and holding the power button and volume down button simultaneously for 7 seconds then release both buttons. Check if the phone turns on.
Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. What you want to achieve is to eliminate any dust or dirt that could be in this port and is causing the problem. Once this is done check if the issue still occurs.
Charge your phone for 20 minutes with a different charging cord. The current charging cord you are using could be defective which is why the phone does not charge.
Try using a different wall charger when charging your phone.
Check if you are able to start your phone in Safe Mode. Once in Safe Mode restart your phone normally.
Check if you can start your phone in recovery mode. Do a factory reset from here. Since this will delete your phone data make sure to have a backup copy first.

If the issue still remains after performing the steps listed above I suggest you have your phone checked at a service center.

S6 No Display But Notifications Work

Problem: There seems to be no power but the blue LED light still blinks. When i try switching it ON by pressing the Unlock button, nothing happens. I tried calling the s6 using another phone, it rang but no notification or what so ever on the s6.

Solution: It’s very likely that the display of your phone is not working. This is the reason why you can still get notification sounds but you can’t see anything on the screen. I suggest you try starting your phone in recovery mode first. If the display works in this mode then you should perform a factory reset from here. Take note that this will delete your phone data. However, if the display still does not work in this mode then you should bring your phone to a service center and have it checked.

S6 Stuck In Bootloop

Problem: HELLO, I’M HAVING A PROBLEM WITH MY PHONE, IT HAS A BOOTLOOP, I HAVE TRIED EVERYTHING, BUT I CAN NOT ACCES TO RECOVERY MODE TO MAKE FACTORY RESET, THE ONLY THING THAT I CAN DO IS ENTER TO DOWNLOAD MODE, BUT WHEN I TRIED TO FLASH THE ORIGINAL STOCK ROM FROM SAMMOBILE IT SAYS FAIL, AND IF I TRY IT AGAIN IT GET STUCK ON SETUP COMMUNICATION, I HAVE INSTALLED AND REINSTALL THE DRIVERS, BUT IT KEEPS STUCK ON THAT STEP. WHAT I DID TO GET BOOTLOOPED IS INSTALL A FIX PATCH FOR BATTERY (SUPPOSED TO MAKE BETTER THE AUTONOMY OF THE BATTERY), I FLASHED IT VIA FLASHFIRE. I USED TO BE ROOT ON MARSHMALLOW, WITH TWRP RECOVERY. NOW I HAVE NO RECOVERY AT ALL, I CAN NOT ACCESS TO. IT’S 4 DAYS THAT I’M TRYING AND TRYING TO REVIVE MY PHONE WITH NO LUCK. I REALLY HOPE YOU CAN HELP ME GET MY PHONE FIXED. THANKS IN ADVICE.

Solution: What I could suggest right now is to figure out why the phone gets stuck while trying to flash its firmware. Listed below are some of the things that you can do.

Try using a different USB cord
Try to connect your phone to a different USB port in your computer
Make sure that your computer has the latest software updates
Try to temporarily turn off the security software of your computer
Try using a different computer when flashing your phone.

S6 Fast Battery Drain

Problem: My phone was factory reset and afterwards my battery life has gotten worse. It is 100% when I go to bed and it is 50% 7 hours later. It charges with charger just fine.

Solution: Have you installed any new apps in your phone right after the reset? These apps might be causing the problem. Ty to backup your phone data then do another round of factory reset. Once the reset is done do not download or install anything in your phone. You should first check if the issue still occurs. If the problem still remains then your phone battery might already be weak. I suggest you have this checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Fast Charging Is Not Working Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the smartphone models available in the market that allows its battery to be charged quickly at a shorter period of time. This is achieved by increasing the charging power of the charger. One advantage of this is that the phone will only be connected to the charger for a shorter period of time thus it can save you time if you are waiting for the phone to be fully charged. There are however instances when issues can occur when charging the phone which is what we will address today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 fast charging not working issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

S6 Fast Charging Is Not Working

Problem: Hi, My Samsung S6 fast charging is not working. I tried many solutions that were available on different forums but all in wast. Kindly suggest what to do. My charging is working fine, I checked it with S6 edge plus. Not fully remember but of a bit, I do remember this problem is due to software update. But I reset my devices thrice to factory data but could not solve the issue.

Related Problem: So my Galaxy S6 is not fast charging. I have my original charger (and tried other fast chargers too). I took my phone into the verizon store to be looked at and they said everything is fine. I really hate not having my fast charge, what are my options to get this fixed without paying money for it?

Related Problem: Suddenly my phone will not fast charge. The settings are correct, I replaced my old fast charger with a new one, new cable, did a cache partition wipe and even did a factory reset but it still will not fast charge. Normal charging works fine.

Related Problem: The Fast Charging function on my Samsung Galaxy S6 is not working. there seems to be nothing wrong with the charger or the phone itself, I had only recently gotten the phone about half a month to a month ago and am quite unsure why that charger is not working properly. I made sure that I am using the original charger and have all settings how they are supposed to be. When hooked up to the charger it says that it is charging slowly. I really hope that this can be fixed, thanks!

Related Problem: so the problem with my s6 is that it does that fast charge even though i am using the fast charger which samsung provided. it either cable charges or slow charges. it is not the chargers fault because i used my dad’s s6 on my charger and his s6 fast charges with my charger, so then i used my dad’s s6 charger to charge my phone, same problem again it doesnt fast charge. i also checked on the battery settings and the fast charging has been enabled. i also tried other alternatives such as going on safe mode, rebooting, and also i factory data reset everything but my s6 still doesn’t fully charge. thank you for helping.

Solution: This smartphones is one of the models of Samsung that comes with a quick charging feature. You won’t be able to use this automatically on your phone though as certain conditions must be met which are listed below.

Make sure that the fast charging switch in your phone settings is turned on.
Use the adaptive fast charging charger that comes with your phone. ( You can also use other third party quick chargers that have been certified to work with this phone)
Make sure that the screen is off or the device is off.
If the phone heats when charging then the phone will use normal charging.

If you have satisfied all of the conditions listed above and the phone still does not fast charge then it’s time to do some troubleshooting. Follow the steps listed below then move to the next step should the issue still occur.

Try cleaning the charging port of your phone using a can of compressed air or by blowing into it using a straw. The aim here is to remove any dirt or debris that could be present in this port which could interfere with the fast charging process. Check if the issue still occurs.
Try using a different charging cord as this cord usually gets damaged easily.
Try using a different adaptive fast charging charger.
Backup your phone data then do a factory reset. After the reset do not install anything in your phone yet. Try to check first if the issue still occurs.

If the above steps fail to fix the issue then I suggest you have your phone checked at a service center.

S6 Not Charging

Problem: I plugged in my s6 as usual into the charger that comes with the device. When I left the phone I switched it off and let it charge. When I got back a few hours later the device won’t charge. I’ve tried 4 different USB cables and chargers, rebooted the phone, factory reset, clear cache etc. Prior to this the device had been dropped in water but after it was kept in rice for a few hours it started working as normal for a week till this day that it won’t charge. Please help I really need to use this device

Solution: The only thing you haven’t done so far is to clean the charging port of your phone. Try cleaning this port using a can of compressed air or by blowing to it using a straw. If this doesn’t fix the problem then this might already be a hardware related issue caused by water damage. I recommend you have your phone checked at a service center.

S6 Will Not Charge After Getting Wet

Problem: I have a Samsung Galaxy s6. I dropped it in about 2″ of water for about 2-3 seconds. I quickly removed the phone and wiped it down. The phone began turning on and off. I was able to turn off the phone completely for about an hour. Before turning the phone back on I attached the charger. The phone charging icon came on the changed to it was overheating and would not charge. I tried the soft reset several times without success. The phone was working after soft reset and in “Safe Mode” however there is only about 2% battery life, not enough to back up info

Solution: In this particular case you will need to make sure that the water or moisture inside your phone has been completely removed. You can do this by placing the phone in a bag of rice for at least 48 hours. You can also place it in a bag with several silica gel packs for 48 hours. The rice or silica gel will absorb the moisture or water in your device. Once you have performed this procedure inspect the exterior of your phone for any signs of water and dry it off. Check if your phone charges. If it doesn’t charge then I recommend that you bring the device to a service center and have it checked.

S6 Will Not Charge

Problem: hi there, I have a Samsung galaxy s6 and it won’t charge now. I was having some issues with it charging slower and I brought it to AT&T and I bought a new cable and it was back to fast charging. Today I went to plug it in again and it wasn’t charging at all. I tried different outlets and even a different charger and it won’t charge at all. I had charged fine this past night so I don’t know what happened. Thank you so much for your time and help!

Solution: If your phone does not charge then try following the steps listed below.

Clean the charging port of your phone. You can do this by using a can of compressed air or by blowing to it using a straw. Make sure that the port doesn’t have any dirt or debris stuck in if after. Check if you are now able to charge your phone.
Sometimes the charging cord could be faulty which is why the phone will not charge. Try using a different charging cord.
Try using a different wall charger.
Check if the phone software is causing this problem by backing up your phone data and doing a factory reset.

If the above steps fail to fix the issue then I recommend that you bring your phone to a service center and have it checked.

S6 No Charging Indicator

Problem: I have a problem with my Samsung Galaxy S6. Every time when I charge my phone, it shows a charging icon with a lighting in the middle, but with no percentage whatsoever, when I turn on the phone with the charger still in put, the phone is still 0%! And rarely sometimes when the phone charge up to 100, I can turn it on fine, however, it still stuck to 100%, making it hard to see if the phone is dying or not. I don’t know what’s the problem is. I use others chargers that’s not the official Samsung one or it’s the phone itself, despite showing the charging logo! Can you guys please help? Since this phone is brand new.

Solution: Try to check first if the charger is causing this issue by using a different charging cord and charger. Make sure that this is a Samsung charger or if you use a third party charger make sure it is certified to work with your device. Make sure to clean the charging port of your phone using a can of compressed air before charging it.

If the issue still occurs then the next thing to do is to check if a glitch in the phone software is causing this problem. Backup your phone data then do a factory reset.

If the above steps fail to resolve the problem then I recommend you have your phone checked at a service center.

S6 Not Turning On When Connected To Charger

Problem: Galaxy s6. If on the charger, it will power on, show battery critically low, show 0%, then power off. Still on the charger I will press home button, off button, and volume down, to reset. When I do this a blue screen comes up warning of downloading os. It’s gives the option for pressing volume up to continue downloading, or pressing volume down to cancel and reboot device. When pressing vol down the phone reboots and turns on for a few seconds saying battery is low then turns off again. If I press the vol up it will go to a factory mode page with icon and says ‘downloading’. I took phone off charge to move into another room and plugged it back in. Still after 15 minutes it isn’t doing anything. Screen is black and nothing I do is turning it on.

Solution: There’s a possibility that the battery of your phone is not being charged. Try cleaning the charging port of your phone first using a can of compressed air or by blowing to it using a straw. Proceed with charging your phone for at least 20 minutes using a different charging cord and charger.

If the issue still remains then bring your phone to a service center and have it checked.

Engage with us

Troubleshooting guide for Samsung Galaxy S6 and S6 Edge Bluetooth problems

There are few and far between Bluetooth problems on Samsung Galaxy S6 and S6 Edge devices but we they can be annoying if left unresolved. These issues range from simple difficulty in pairing a device to another one to a more complicated compatibility issues between a car kit and a smartphone. In dealing with Bluetooth problems, one must verify if both devices are working properly. We notice that many readers fail to do before contacting us, especially if problems occur right after their smartphone has downloaded an update. While a firmware glitch can interfere with a phone’s Bluetooth function in many ways, there’s also a chance that the other Bluetooth device may have become outdated or incompatible.

Below are some of the problems our readers have sent to us for the past few days.

Bluetooth issue.

when pairing to various devices S6 begins to play a random stock ringtone when paired.
Bluetooth disconnects sometimes seconds after pairing.
Bluetooth connects but randomly changes setting to only call audio. I slide the setting back to include media audio, and seconds later-its shits media audio off again.

All these being said, I love my phone. I have cleared caches through Odin and on phone through the storage menu.

I have ‘forgotten’ paired device and then re-paired it, only to have the same issues resurface. — Charity

Bluetooth can no longer send to my laptop now that laptop has Windows 10. — Patricia

When I turn off my bluetooth, it restarts my phone. It just recently started doing this. This is a brand new phone that I got in May. It is so frustrating. I don’t know if it will do it while I am on a call as I have not had to turn off bluetooth while on a call yet. Please help. I am have not been able to find a solution but I see other users have this problem. — Harmony

The Bluetooth connection never stays paired to a device. — Mitchell

I bought a New Chevy Impala and the Bluetooth in the Car will connect and disconnect ALL the Time. I talked to the dealership and they said it was the Phone. Wondering if You have Heard of any issues Like this. I tried pretty much everything (disconnect and reconnect Bluetooth to car and phone, restart the phone) nothing works. Makes for Difficult time as I Have to touch screen on dash to reconnect. Any Tips would be Greatly Appreciated. — Jen

Bluetoothed a couple of photos from the laptop to my galaxy 6 edge, files transfered without a hitch, but when i tried to look in my phones photo gallery nothing is there.

The photos are just gone somewhere. Would you know where it might be on my phone. — Pete

I want to know how to get my s6 Edge to read out text messages through my Bluetooth and in general, and GPS and caller, had no problem with my S3 do so. I am about to go back to my S3. — Breana

Potential solutions for Bluetooth problems on Samsung Galaxy S6 and S6 Edge

Bluetooth troubles are usually caused by incompatibility or interoperability between devices rather than hardware failure. This phenomenon is often noticed during and after a release of a major system update for devices like the new Android Lollipop or Apple’s iOS 8 which became available last year. The problem is more pronounced between devices with a significant life cycle gaps like an older car’s Bluetooth system and the newer Samsung Galaxy S6 or S6 Edge.

Below are the things that you should do to resolve your Bluetooth woes. Keep in mind that Bluetooth problems can manifest in many different forms but they can often be fixed by following these suggestions below:

Ensure both devices are updated

Although most problems appear to be triggered by smartphone updates like Android Lollipop, it is still important to update the other device you are trying to pair to fix this problem. New mobile operating systems usually bring with them updated or newer Bluetooth protocols. If the other device does not support such new standards or protocols, problems mentioned above can happen.

Car owners who faces Bluetooth problems when connecting to a mobile like an S6 or S6 Edge should keep their car kit’s Bluetooth system updated. This can be done by calling the car kit’s maker or the car manufacturer.

Clear your Samsung Galaxy S6 or S6 Edge cache partition

If Lollipop-related problems are to be taken into consideration, users must delete the phone’s cache partition to make sure the system cache is fresh. Although S6s and S6 Edges do not have to make a jump from KitKat to Lollipop, succeeding updates still appear to cause enough trouble when it comes to Bluetooth functionality and to other features. In most cases, clearing the cache partition is seen as a good alternative to factory reset as it does not involve creating backups and reinstalling apps. If you haven’t tried deleting the cache partition before, here are the steps:

Turn the device off.
Press and hold the Power, Volume Up and Home buttons simultaneously.
When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home
Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down
To confirm the selection, press the Power
Wait for a while until wiping the cache partition is finished.
Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down
Press the power button to confirm it, and your device will automatically reboot.

Restarting the phone in Safe Mode

Third party apps on your phone can cause all kinds of trouble including blocking some of the core functions like Bluetooth. Try booting the phone in safe mode for a few hours and observe how Bluetooth connection behaves. To restart your S6 and S6 Edge in Safe Mode, just follow these steps:

Turn off the phone completely.
Press and hold the Power/Lock key for a few seconds to turn on the device.
When Samsung logo appears, press and hold the Volume Down key until the lock screen shows up.
The word “Safe mode” should now show on the lower left corner of the screen indicating that your device is now in Safe Mode.

Performing a factory reset on Samsung Galaxy S6 and S6 Edge

If the other device has been fully updated and clearing the system cache of your phone won’t do anything, restoring the phone’s defaults may be the key. Factory reset should only be done as the last resort. Make sure that you have created a copy of all your personal information stored in the phone’s internal memory unit before proceeding.

Turn off your device by pressing the Power button or by pressing it once and selecting “Power off” option.
Now, press and hold the Power, Volume Up and Home button at the same time.
When the blue Android Recovery menu appears on the screen, release all the buttons.
To navigate on the screen or highlight an option, simply press the Volume Up and Volume Down
To select or confirm a highlighted option, press the Power
Now select Wipe Data / Factory Reset option to do a factory reset.

Engage with us

Fix Samsung Galaxy S6 that’s not charging, won’t turn on & other power problems

“Hi guys. My Samsung Galaxy S6 (#Samsung #GalaxyS6) turned itself off all of the sudden. Since then, it won’t turn on and when plugged in, it’s not charging either. What is the problem with my phone? Thanks.”

That’s just one of the power-related problems we received from our readers. It seems that more and more owners are experiencing this kind of issue with their phone. Below is the list of the problems I addressed in this post. Try to see if your concern is in it.

Galaxy S6 isn’t charging and won’t turn on
Fast charging only works occasionally, normal charging is very slow
Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled
Galaxy S6 not charging prompt shows up followed with power sharing notice
Galaxy S6 won’t turn on due to liquid damage

For those who have other issues, you can contact us directly by filling up this questionnaire. We are always willing to help you as long as you provide us with all necessary information about your problem. You may also visit our troubleshooting page and find issues related to yours and use the solutions we provided.

Galaxy S6 isn’t charging and won’t turn on

Problem: Hi droid guy. My new Galaxy S6 just turned off yesterday without any apparent reason at all. I though it just ran out of battery so I tried to plug it in but it wasn’t charging either. Whatever I do it won’t respond. It won’t turn on. I paid so much for this phone so I am really worried now. Can you guys help me please? What should I do?

Troubleshooting: If the phone didn’t suffer from either liquid or physical damage, it could be that the system crashed leaving it unresponsive. In this case, it won’t respond even if you plug in the charger and won’t turn on even if you pressed the Power key a hundred times. There’s one procedure you should do–Forced Reboot.

Unlike the Galaxy S5 and older Galaxy devices, the S6 doesn’t have a removable battery. So, you cannot perform the “battery pull” procedure. However, you can emulate such process by pressing and holding the Volume Down and Power keys together for 10 to 15 seconds. The device should reboot after that provided that there’s enough battery to power its hardware.

Assuming the battery was all drained out, the screen would still flicker. It’s a sign that the simulated battery disconnected has been done. This time, the phone should already respond when charged.

However, after doing all these and the phone still wouldn’t respond, it’s time you sent it in for repair; it might be a hardware problem.

Fast charging only works occasionally, normal charging is very slow

Problem: I have had my phone for a couple of months now and I’m having issues with both charging and battery life. Fast charging only works occasionally (yes, I am using the original Samsung charger). Normal charging works very slowly (if at all). For example, my phone died once yesterday and again right before bed. I plugged it in overnight and when I woke up it was at 30%. I’ve been using it for about an hour now and it’s already down to 10%. I’m very frustrated because this phone is almost brand new and it wasn’t cheap! Any advice would be greatly appreciated. Thank you!

Troubleshooting: The fast charging feature with the Galaxy S6 doesn’t have the On/Off switch, so it should be enabled if requirements are met. One of the things that prevent the S6 from fast-charging is when it heats up during the process. This is to prevent further damage to the device and during time, it would charge normally.

In your case, I think it will be wise to fix the normal charging issue first before attempting to fix the fast charging problem.

As you said, normal charging is very slow. I advice you to boot your phone in safe mode and observe if it charges at normal pace or if fast charging works. If so, then there could be a lot of third-party apps that run in the background when the phone is in normal mode. One way to address this issue is to disable some apps especially games or those that use so much resources on your phone.

However, if the problem still persists even in safe mode, then you have no other choice but to backup your data including your files, pictures, videos, music, etc. and perform a master reset. This will fix the charging problems.

How to perform the master reset on Galaxy S6

Turn off your Samsung Galaxy S6.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled

Problem: My battery drains a full charge in about 4 hours at work. Some days I charge it at work again and it is down to less than 5% while driving home. I have charged it full when going to bed, and after 5 hours of non use the battery is only 80%. I have turned off WiFi and Bluetooth and there is very little difference. Are any of the battery apps worth installing, or how can I make sure apps are not starting in the background and consuming my power. Help me. PLEASE.

Troubleshooting: There are two possibilities: it could be that there are so many things running in the background that use the battery or it’s entirely a battery issue. The starting point of your troubleshooting should be to rule out the first possibility. You can do that by booting your phone in safe mode:

Turn off your Galaxy S6.
Press and hold the Power key.
When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone drains its battery at a normal pace (or even slower) in safe mode, then all you need to do is reset your phone. Otherwise, it’s time you sought help from a technician.

Galaxy S6 not charging prompt shows up followed with power sharing notice

Problem: Very often 1-2 minutes each time will pop up and vibrate saying that the phone is not charging. Also opens a dialogue box that says that power sharing requires an app and will not work properly otherwise. I have not toggled anything at all that should do this and I have updated just before this started. Very annoying.

Related Problem: There’s a power sharing notice that pops up and now doesn’t allow me to charge phone. How do I upload a pic?

Troubleshooting: I understand how annoying this issue is but here’s how you can fix it or stop those prompts from showing up again:

Boot your phone in safe mode (follow instructions in the previous problem).
Charge your phone up to 100% while in safe mode.
Download the Power sharing app. (Don’t worry, the app comes from Samsung itself.)
Boot your phone in normal mode.
If possible, update the firmware of your phone.

That’s pretty much it!

Galaxy S6 won’t turn on due to liquid damage

Problem: I dropped it down the toilet took it straight out, wiped it, it went off after few seconds and put it in a bag of rice for 3 days will not come on.

Suggestion: Apparently, the water found it’s way into the phone that probably affected some of the components. Liquid damage isn’t covered by warranty but if you open the phone by yourself, you might damage it all the more. So, you really need a technician’s help to figure out what’s wrong with it, or if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Tutorials, Questions, Guides, How Tos, and Tips [Part 4]

Good day readers! Welcome to the 4^th part of our Samsung Galaxy S6 Tutorials, How Tos and Tips. In this post, you will find answers to frequently asked questions (FAQs) relevant to the Galaxy S6 wireless charging feature as well as some basic guides on how to use wireless charging feature on the new Galaxy S6 device.

To give you a hint, here’s an outline of all the topics that are being tackled in this post:

Samsung Galaxy S6 Wireless Charging Overview
How does wireless charging work with the Galaxy S6?
How to use the wireless charging pad with the Galaxy S6?
How to check whether the device is charging normally while using the wireless charging pad?
Is it okay to use an old wired charger with lower power like 5V/1A or 5V/0.7A to supply power to the wireless charging pad on my Samsung Galaxy S6?
What to do when the phone is not charging properly using the wireless charging pad or charging yet slow?
Can I use a third-party back cover during wireless charging?
How long will it normally take to complete a full charge using the wireless charger?
What is the right input and output voltage or current of the wireless charging pad?
Is it possible to charge using a wired and wireless charger simultaneously?
What to do when the wireless charging pad gets warmer while charging?
Can I use the wireless charging pad for the Galaxy S6 with other devices?
Wireless charger LED on my Galaxy S6 is blinking while charging. What does it mean?
Is it true that magnetic cards can be damaged while charging wirelessly?
Is it okay if I use the phone while charging wirelessly?
Is the electromagnetic field generated while charging wirelessly harmful?

What is Wireless Charging?

Both the new Samsung Galaxy S6 and S6 Edge come with a built-in wireless charging feature that allows you to charge the battery faster while the device or its screen is inactive or turned off. Samsung implements fast charging feature with battery charging technology that charges the battery faster by increasing the charging power.

How does wireless charging work with the Galaxy S6?

Fast wireless charging with the Galaxy S6 is made possible with its built-in wireless charging coil that allows you to charge the battery with a wireless charging pad (separately sold). The built-in charging coil is entrenched inside the wireless charging pad that is responsible for generating an electromagnetic field that transmits energy by means of inductive coupling to the induction coil found inside the device. As a result the device’s battery is charged with this transmitted energy.

You can purchase the wireless charging pad through Samsung Online Store or Samsung Offline Authorized Shop.

How to use the Wireless charging pad?

If you haven’t yet tried wireless charging on your previous Android devices and/or not sure how it’s supposed to done, here’s a quick guide for you to refer to.

First, connect the wired charger to the charging pad. To avoid having any battery charging issues, it is recommended to only use Samsung-approved wired chargers.
When the wired charger is properly connected, place the phone in the center of the charging pad in any direction.
Check the charging status of the battery from the battery icon on the screen. Make sure it’s charging. If it the device is not charging properly, try to check for any foreign materials between the device and the wireless charging pad that may have caused some barriers.
Wait until the battery is fully charged, and then disconnect the device from the wireless charger.

Tip: To prevent losing network reception, please use the wireless charging pad in areas with strong network signals.

How to check whether the device is charging normally while using the wireless charging pad?

You will know if wireless charging properly initiates if you see a charging pop-up that shows along with a sound that plays on the device. Another indication is when the battery icon changes to the charging icon and the LED indicator on the device turns RED. You should also see the LED in the wireless charging pad lights up in BLUE.

When another event like SMS or messenger occurs during charging, the indicator LED on the device will be overwritten.

Once the battery is fully charged, you will see the battery icon turns to a full charged icon and LED indicator on the device will light GREEN. The wireless charging pad indicator LED also lights up GREEN.

Indicator LED colors may vary depending on the wired charger you used. If you’re using an old wired charger with lower power to supply power to the wireless charging pad, you will see the indicator LED on pad turns Cyan. While it’s possible to charge, the charging speed may be slow and charging time for full charging could take longer than normal.

The recommended power for a right wired charger to use with the wireless pad is a Samsung-Approved 5V/2A.

Is it okay to use an old wired charger with lower power like 5V/1A or 5V/0.7A to supply power to the wireless charging pad on my Samsung Galaxy S6?

As mentioned earlier, it is possible but you expect that the charging speed to be a lot slower than when using a fast charger. When using a low power charger, the wireless charging pad indicator LED lights up Cyan.

What to do when the phone is not charging properly using the wireless charging pad or charging yet slow?

Like wired charging, wireless charging issues are also inevitable and can happen due to various reasons between the wireless charger and the device itself. If you notice the phone is not properly charging or charging slow with the wireless charging pad, here are a few recommended workarounds you can try on:

Ensure to properly place the center of the phone’s back on the center of the charging pad.
Remove any foreign materials between the wireless charger and the phone as they may cause the device not to charge properly.
Keep the phone’s back and charging pad clean. If you see any dust or dirt, use a soft cloth and gently wipe it. Make sure the pad surface is clean before charging.
Some kinds of back covers may also halt the wireless charging. Please check the back cover of your phone or remove the back cover and then try to charge again.
As much as possible, please avoid using the wireless charging in areas with weak network signals because you may lose network reception while charging. This then results to slow charging speed and charging time for full charging to take longer than usual.

Can I use a third-party back cover during wireless charging?

While it’s strongly recommended to use official Samsung accessories, you still can use a third-party back cover and charge your device through wireless charging pad. If the phone will charge normally, then that shouldn’t be a problem. Otherwise, try to place your phone very close with the wireless charging pad during so a protected back cover that is too thick can prevent the phone from charging properly. If it still won’t charge, then please remove the back cover and try to charge again.

How long will it normally take to complete a full charge using the wireless charger?

Normally, it would take three hours for the battery to be fully charged using the wireless charger. However, the actual charging time may vary depending on the device status and charging conditions as mentioned above.

What is the right input and output voltage or current of the wireless charging pad?

The right input voltage and current of the wireless charging pad is 5V/2A while its output voltage and current is 5V/0.8A. However, the output voltage and current may change depending on wired charger connected to the charging pad.

Is it possible to charge using a wired and wireless charger simultaneously?

Please note that if you connect Galaxy S6 with the wired charger and placed it on the wireless charging pad, it will not charge through both methods simultaneously. Instead, it will be charged only through the wired charger. Even if it first started the charging using the wireless charging pad and then connect it to the wired charger.

What to do when the wireless charging pad gets warmer while charging?

It’s normal for the wireless charging pad to become warmer while charging. That said, it’s not a device fault. According to the charging environment or device state, the wireless charging pad or device itself may heat up while charging. Normal as it’s deemed, this should not affect the device’s performance or lifespan.

As guaranteed by the device’s manufacturer, the wireless charging pad or device has already been tested for security and satisfies Samsung’s strict internal standards.

But the charger may stop charging if the battery gets hotter than usual. It is also possible for the charging pad to become a little warmer than normal if the phone is not placed on the exact center of charging pad or is charged using non-authorized or third-party charger.

Can I use the wireless charging pad for the Galaxy S6 with other devices?

While the Galaxy S6 wireless charger is compatible with Qi-certified devices like wearable devices, you may still need to buy another cover for wireless charging and some devices according to manufacturer. Otherwise, the product may not be compatible.

Qi (inductive power standard) – certified devices are those with an interface standard that is developed by the Wireless Power Consortium for inductive electrical power transfer. The Qi system is made up of a power transmission pad and a compatible receiver in a portable device. For you to use this system, your mobile device must be placed on top of the power transmission pad, which charges it through resonant inductive coupling method.

Wireless charger LED on my Galaxy S6 is blinking while charging. What does it mean?

When you see the wireless charger indicator LED is blinking when you place your device on the wireless charging pad, it could mean that the device is not supported or an unsupported device is placed on the charging pad or the device is not charging properly.

A blinking indicator LED could also be a sign that the device supports wireless charging but requires another cover that is compatible with the Galaxy S6’s wireless charging pad. If this is the case, then please verify if your device is supported and its request to purchase another cover or contact surface is correct.

Is it true that magnetic cards can be damaged while charging wirelessly?

The Galaxy S6 wireless charging pad uses electromagnetic field and yes, it is possible to damage magnetic cards like your credit cards. To prevent this from happening, please take out your credit card from the device while charging if you use the back cover with card pocket.

Is it okay if I use the phone while charging wirelessly?

Yes, it’s possible to use the phone while charging wirelessly but doing so will slow down the charging speed. Just make sure not to dislocate your device from the wireless charging pad if you really want to use it while charging. There’s a tendency that it will stop charging if the phone is not properly positioned on the charging pad.

Is the electromagnetic field generated while charging wirelessly harmful?

Responding to those who worry about the potential danger caused by the electromagnetic field generated while charging wirelessly, the manufacturer guaranteed that all electronics generate electromagnetic fields during operation are managed by the respective national standards. Furthermore, all Samsung wireless chargers that come with the Galaxy S6 met the European CE standards and Global Electromagnetic Specifications. That being said there’s no need to worry about it.

And that concludes everything in this post. Please keep posted for more tutorials, how tos and tips on the new Samsung Galaxy S6/S6 Edge devices to populate soon in this site.

How to fix delayed text messages on Galaxy S6, other SMS and MMS issues

Our post for today addresses issues sent by some of our community members who are having trouble with their #GalaxyS6. SMS and MMS problems can be annoying so we publish some of the basic troubleshooting that you can do to fix them.

These are the topics we prepare for you:

Galaxy S6 bought from US unable to send and receive MMS in Australia
Galaxy S6 cannot send and receive SMS and MMS
Galaxy S6 receiving SMS and MMS late
Galaxy S6 re-sends previously sent text messages and photos
Galaxy S6 not receiving photos and videos from iPhones
SMS are delayed on Galaxy S6
Galaxy S6 keeps failing to send SMS when not connected to Wi-Fi
Galaxy S6 and Voice Typing feature
Verizon Galaxy S6 with AT&T SIM unable to send and receive MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.

Problem #1: Galaxy S6 bought from US unable to send and receive MMS in Australia

On a recent trip to the US I purchased a Samsung Galaxy 6 outright from BestBuy. I bring it back to Australia and put in my Australia chip. I could not get internet or receive or send MMS.

COULD only get Internet on Wi-Fi.

I rang Samsung Australia and my provider. They both said it’s a band issue and cannot be resolved .

I gave my phone to a 16 year old and he, within 10 minutes, was able to get my Internet working using mobile data.

He went in and changed some of the access point settings.

So my internet works ok. I can send and receive SMS but I am not able to send or receive MMS .

CAN YOU HELP WITH MMS ISSUES? Thanks. — Evan

Solution: Hi Evan. Before you address the MMS issue, it’s important to verify if calling function is working on the device. This is an important first step. If voice calls is disabled or restricted by your network, you will also be unlikely to use MMS feature.

Once you have established that you can make and receive voice calls, the next step is to check if mobile data is working on your S6. If the phone is unable to connect to the internet, it will also be unable to receive MMS. This is because the MMS notification that a phone receives is not the MMS itself, but rather a web URL pointer that “points” a device to content stored on the MMSC (Multimedia Message Service Center). MMS communication between devices, like your device and your friend’s, works over a TCP/IP network so internet is a must.

Lastly, you have to make sure that your S6 is configured to send and receive MMS. This is done by checking the values for the APN or Access Point Name. Try calling your mobile service provider for a more specific support as we don’t have the right information for all the APN fields.

Problem #2: Galaxy S6 cannot send and receive SMS and MMS

Can’t send or receive text or picture messages. Called tech support on the phone for 3 or 4 hours, they didn’t believe there was a problem.

Went to repair center, they saw the issue and tried calling support another 2 hours and tech support still believe there was an issue. They said they got it fixed, still couldn’t send or receive messages.

I’ve tried everything from factory resetting to booting in safe mode, updating the message center number and every other solution from the first 5 pages of Google.

What can I do at this point!? — Nick

Solution: Hi Nick. If calling your service provider’s technical support team did not fix the issue, we doubt if there’s still anything else that we can do. Since you did not elaborate the troubleshooting your service provider did, we assume that there’s no network issue in this case.

Consider having the phone replaced instead to see the difference.

Problem #3: Galaxy S6 receiving SMS and MMS late

I have been receiving text messages hours after the sender sent them. Today I received 6 different messages at 2:30 am from people who sound asleep at that time. They sent them at least 6 hours prior. — Arvette

Solution: Hi Arvette. SMS and MMS are unreliable. That’s a fact. Unfortunate as it sounds but we have come to depend on an unreliable communication. The reliability (or unreliability) aspect of this communication depends largely on the quality of service on your service provider’s network. Sometimes, network outages and regular maintenance can cause delays or even delivery failures. Problems on message service centers can also cause service disruptions.

This is not a hardware, or even a firmware issue. If this problem lasts for several days, please talk to your carrier so they will know how to improve the quality of their service.

Problem #4: Galaxy S6 re-sends previously sent text messages and photos

Several times, when messaging others (especially with iPhones), a message or pictures that I have sent previously to that person will re-send. These re-sent messages have been upwards of a week old and occur at random times. This issue has been getting increasingly worse. It has started pasting old messages into the body of a new message so that the message I’m sending isn’t being delivered the way I’ve written it, but rather is a mishmash of old and new messages. It is to the point now where messages I’ve sent are starting to go to the wrong recipient entirely. HELP! — Brittany

Solution: Hi Brittany. This issue may be isolated to the app you are using. To check that, try wiping the cache and data. Here’s how:

Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Choose the name of the problem app and tap it.
From there, you will see the Clear Cache and Clear Data buttons.

Problem #5: Galaxy S6 not receiving photos and videos from iPhones

When we recently upgraded our phones, my husband stayed with iPhone but I switched from iPhone to the Galaxy S6, mostly for the camera. I’m unable to receive pictures or video from my husband or any of my relatives that have iPhone. Please advise what could be wrong. Thanks. — Janis

Solution: Hi Janis. iOS devices like iPhones use iMessage to communicate with each other. iMessage, as you have known, is a closed system and is not integrated with the rest of the SMS and MMS messaging platforms of other devices like your S6. if their SMS and MMS settings are set to default, they may not actually sending you their MMS or SMS. They need to change their settings under Settings>Messages>Send as SMS.

For more iMessage-related threads, kindly visit this link.

Problem #6: SMS are delayed on Galaxy S6

I have noticed over the last couple weeks that my phone will delay incoming text messages. When I receive a message it will be time stamped anywhere from 10 minutes to over an hour from when I actually received it. It is very frustrating because I think people are not getting my texts, or people think I am ignoring them when in reality I am just not receiving the message for up to an hour after it has been sent. I cleared all my cache, and also did a factory reset and nothing has helped. — Diana

Solution: Hi Diana. Please refer to our solution for Arvette above.

Problem #7: Galaxy S6 keeps failing to send SMS when not connected to Wi-Fi

Hi guys. I bought my S6 less than two weeks ago. At first everything was fine but five days ago I started noticing some issues. I should note that my friends are primarily iPhone users so these issues have occurred with iPhones thus far, and I’m not sure if they happen with Android phones.

On to the issue. When I’m connected to Wi-Fi everything is fine; however, occasionally when I am disconnected (and generally at the most inopportune times) my texts will not go through and be marked as “Failed”. At the same time calls will not go through. The phone will ring and when the recipient answers neither of us hear anything and the call disconnects. Similarly if someone calls me they hear my hello before the call disconnects. My phone always states its connected to 4G during these times.

I have noticed that if I restart my phone there is a minute or two where I can send a text but it quickly goes back to failing. I can however receive texts regardless.

Any ideas? — Thanks!

Solution: This problem appears to be network related more than a phone problem. Have you asked the support of your carrier? How many signal bars are you getting?

To check if there’s a firmware glitch behind this trouble, consider doing a factory reset. Observe the phone for a few hours after a factory to see if it makes any difference when you send text messages or make or receive calls.

We recommend that you refrain from re-installing apps immediately after the reset and during the observation period to also identify if a third party application is the culprit.

If nothing changes, call your carrier for assistance.

Problem #8: Galaxy S6 and Voice Typing feature

I use to have a Windows Phone and was able to reply back with my voice through my Bluetooth for text messages. It would read back my text and ask if I’d like to add more, re-try or send. I now have the Samsung Galaxy S6 and I’m no longer able to do this feature that I know of. I’m able to have the text messages sent to me, read out loud, but to reply, there are only default messages I can use. I’ve been to the Verizon store 3 times, and even went to my Ford Dealer and no one knows how to fix or if there’s a fix. HELP! — Lisa

Solution: Hi Lisa. Firstly, keep in mind that a Windows Phone is different from an Android phone. This means that features and functions from one may not be present in another.

For you S6, Android provides Google Voice Typing feature where you can tell your phone to convert your speech into text. The feature is however limited and may not work like how it’s done on a Windows phone.

For more information about Google Voice Typing feature, please visit this post.

Problem #9: Verizon Galaxy S6 with AT&T SIM unable to send and receive MMS

I’m using AT&T SIM on Verizon Galaxy S6. Everything works fine, calling, Internet is good although it shows H instead of 4G LTE.

THE Only problem I have however, I cannot send nor receive picture on my text. Please help! Thank you so much. — Mike

Solution: Hi Mike. You need to enable mobile data on your phone and configure the APN settings for MMS to work.

Go to Settings.
Go to Mobile Data.
Tap Access Point Names.

Enter the following values in their corresponding fields:

Name: ATT

APN: wap.cingular

Proxy: <Leave in Blank>

Port: <Leave in Blank>

Username: [email protected]

Password: cingular1

Server: <Leave in Blank>

MMSC: https://mmsc.cingular.com

MMS proxy: wireless.cingular.com

MMS port: 80

MCC: 310

MNC: 410

Authentication type: <Leave in Blank>

APN type: default,supl,mms

APN Protocol: Leave it to the Default one

Keep in mind that any of these APN values may be changed by your carrier. Kindly call AT&T for more information if the values above won’t work.

Engage with us

How to Fix Samsung Galaxy S6 that keeps rebooting and other issues [Troubleshooting Guide]

It seems that after the new #Marshmallow update caused some issues to a lot of #Samsung Galaxy S6 (#GalaxyS6) owners. Mostly, they complained about their devices which keep on restarting and won’t go through the Samsung logo. Such issues are obviously caused by software or firmware issues that won’t allow the device to boot up normally.

Continue reading this post, I will tackle this issue and recommend troubleshooting steps how to fix it and avoid it from recurring in the future. We’ve received several emails from our readers about this issues and addressed most of them and hopefully your issue is the same.

Before going any further, you can always visit our Samsung Galaxy S6 troubleshooting page, there we have some related issues that was already addressed. But, if you think that your issue is different and the troubleshooting steps that we recommended did not fix it, then simply fill out this form. Please provide us the most detailed information about how and when the issue started and we will research it for you.

Galaxy S6 keeps resetting itself after the Marshmallow update

Problem: Hey there! I have a Galaxy S6 phone, but after I updated it on android marshmallow 6.0.1 from android lollipop 5.0 it just keeps factory resetting itself after a month or 15 days. I don’t know what to do. please help.

Troubleshooting: This issue usually happens if some files are corrupted or damage during the download process. In order to determine the issue, you have to perform some basic troubleshooting steps to isolate the issue.

Force Reboot Your Samsung Galaxy S6

The reason that you will perform this procedure is to let your device refresh the system by doing a simple reboot. And to successfully perform this procedure, your device must have at least 10% battery level to turn on the device. Simply follow the steps below on how to do it:

Press and hold Volume down + Power key for about 10-20 seconds. This is equivalent to battery pull to devices that has removable battery.

Run the Device in Safe mode

Sometimes, this issue is caused by a third party app that is not compatible with the new update and causing the system to crash. To figure out if the issue is caused by a third party, we highly recommend running your device in Safe mode. It will temporarily disable all third party apps installed and run only the manufacturer’s pre-installed app.

Turn off your Galaxy S6.
Press and hold the Power key.
When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

If ever your device was able to run or boot up in this mode, then we are confident that it was caused by a third party. The next thing that you should do is to search for that app and uninstall it then, boot up your device normally.

Clear System Cache Partition

After you uninstall the third party app causing problem and the issue remained, then clear the system cache partition might fix the issue. This procedure is totally safe, it will not reset your device and your files will stay intact and since your device will not boot up normally then, there might be some temporary files that are corrupted or damaged that was not cleared during the update process then manually deleting it might fix it.

Here’s how to clear system cache partition:

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

The procedure that you just did is a general troubleshooting step since you cannot delete the system cache files one-by-one nor have an access. After deleting the system cache partition, the device will create a new one that is compatible to the new firmware recently installed.

Master Reset Your Device

If the issue still occurs after clearing the system cache partition, then proceed and master reset your device. It will clear your device entirely and remove all files like your images, contacts, messages, etc. that are stored in your device memory and restore it back to manufacturer setting. You can try and backup the important files by plugging it to your PC if it will recognize and copy the folders containing your files.

If you are not sure to perform this procedure, you can ignore it. Then bring your device to the nearest Samsung service center to have the professionals fix the issue. In case, you will perform the procedure, follow the steps below:

Turn off your Samsung Galaxy S6.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

You’ve perform pretty much all the basic troubleshooting steps, hopefully this guide was able to help fix the issue.

Samsung Galaxy S6 email sync issues

Problem: Forgot pattern on lock screen so I did a factory reset to clear of the device and now it won’t let me get into my email account it says enter email sync on this device it’s a Samsung Galaxy S6. Please help me!

Troubleshooting: The email sync problem is common and can be fixed right away. To resolve the issue, you need to make sure that you have a stable internet connection. If you have cloud service like Google Drive or any, verify it the account that you are trying to sync is working. Lastly, you need to make sure that your credentials are correct like username or password.

After you’ve double checked everything and still not fix, then follow these steps: Go to Settings > Data Usage > Menu > Auto Sync Data. You need to make sure that there’s a check on Auto Sync Data checkbox to turn it on. If the problem still occurs, then the problem might be different.

Alternatively, you can try removing the current email account you are using or you can choose the option ‘Sync now’. If you choose ‘Sync now’, it will check all checkbox and sync all from app data to all apps that is on the list. If you choose to remove the current email account, follow these steps: Go to Settings > Accounts > Tap the current email you are using (e.g. google, yahoo, etc.) > Tap Remove account > Then confirm.

Enter your credentials again to add an account, make sure all credentials are correct.

If the issue still occurs, then you might have to clear cache and data and/or clear system cache files. It will not reset the device, so it is safe to perform, but it will clear all email credentials that you recently used and enter it back again. Here’s how to clear cache and data:

Go to Settings.
Proceed to Applications.
Select Manage Applications.
Tap the All tab.
Choose the name of the app in question.
From there, you will see the Clear cache and Clear data buttons.

To delete the system cache partition, follow these steps:

Turn the device off.
Press and hold the Power, Volume Up and Home buttons simultaneously.
When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
To confirm the selection, press the Power button.
Wait for a while until wiping the cache partition is finished.
Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
Press the power button to confirm it, and your device will automatically reboot.

Samsung Galaxy S6 “Unfortunately, application has stopped” error message

Problem: I was getting messages such as “unfortunately, Samsung dm service has stopped” and “unfortunately, system update has stopped”, and “com.samsung.syncservice has stopped”. I backed up my data and attempted a factory reset. When I get to the terms of service screen, it displays every “unfortunately” message and will not continue the process past there. I have tried to hard reset again and again but keep getting stuck here.

Troubleshooting: Hi! It is a good thing that you already backup your important files. The problem now is the error message “Unfortunately, system update has stopped” and other error messages still appears even after doing a factory reset. To continue the troubleshooting to your Samsung Galaxy S6, based on the procedure that you did, we find it somewhat lacking but, don’t worry we will provide additional basic procedure to help fix the problem.

Clear Your Device Cache Partition

If you perform a factory reset, you might as well do wipe system cache partition. These are temporary files that sometimes causes a problem especially if your device downloaded a new firmware update. In some cases, some temporary files are not compatible with the new updates and caused the system to crash and manually removing them is the only solution.

Refer the steps above on how to clear system cache partition.

Connect with us

How to fix Samsung Galaxy S6 that’s not charging [Troubleshooting Guide]

We received several email messages from our readers who were seeking assistance because their new Samsung Galaxy S6 won’t charge. Some said the screen just went dark and when plugged in, it won’t respond and won’t show the usual charging signs.

The most common misconception about not charging issues is that people used to think it’s all hardware and/or accessory issue like it’s a problem with the charger, battery or the phone itself. The fact is a firmware glitch may also cause it. There were a lot of owners who reported having experienced this problem only to find out that their device froze wouldn’t respond.

Phone Accessories

ImgAmazon.com Link	Device
	Is Your Wifi Connection Choppy?
	Best Bluetooth Headsets
	Charge Your Phone Wirelessly

But then, of course, proper troubleshooting should be done to determine the cause. Once you know what the culprit is, that’s the time you find ways to address the problem.

In this post, I will guide you on how to troubleshoot your Samsung Galaxy S6 that won’t charge. This is the very same procedure we technicians follow if a customer walks into the shop bringing a phone that has this kind of problem. The steps are easy and, actually, basic but they’re effective in determining what the culprit is. However, there’s no guarantee you could fix the problem after reading this post especially if the problem is hardware-related. But, at least, you would have an idea so you could properly explain the problem to a technician.

For those who have different issues, visit our Samsung Galaxy S6 Troubleshooting page as we’ve listed all problems we addressed since this phone was released. Try the solutions we provided first and if they didn’t work for you, then tell us about your problem. Just fill up this form properly and we will help you find a solution. Remember, the more information you provide, the more accurate our solutions are. So, choose the proper options in the drop-downs and provide as much details as possible.

Step 1: Make sure Galaxy S6 didn’t just freeze

Unlike the older Galaxy devices, the new Galaxy S6 didn’t come with removable battery. So, if it froze for some reason, you couldn’t do the “battery pull” trick to address the issue but Samsung added a new feature to allow users to hard reboot their phones if they became unresponsive. In fact, if you’ve been observant enough or was paying attention when you first booted your phone, you should know by now what needs to be done. But for the benefit of those who weren’t able to read the instruction, here it is: “If your device is unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.”

That’s right! That’s what you need to do to rule out the possibility that the reason why your phone doesn’t charge is because it’s frozen. If it didn’t reboot the first time, do it 2 to 3 times just to make sure. However, if the screen remained black and won’t charge after several attempts to reboot, then it’s time you performed the basic troubleshooting.

Step 2: Troubleshoot the charger

The easiest way to know if the charger is the problem is to use a different one. If you can borrow from a friend who has the same device as yours, that would be better. I discourage you to buy a new charger at this point because there’s no guarantee it’s the problem.

If you have a non-Samsung charger that gives out 1.5A to 2A current, try using it just to find out if the phone would respond to it. If it didn’t, then proceed to the next step.

Step 3: Troubleshoot the USB cable

The cable is very important because it bridges the charger and the phone; without it, it’s impossible for the charger to push electric current into the phone. So, after ruling out the possibility of a charger issue, you should rule out this possibility next.

One way to know if the USB cable is working or not is to use a different one and plug it into the charger (and the other end into the utility port of the phone) and see if the device would respond. You may also plug it in to a computer.

The very purpose of this procedure is to make the phone respond once plugged in but if it didn’t no matter what you do, then it’s time to proceed to the next step.

Step 4: See if the USB or utility port is loose

Loose connection creates trouble most of the time. The same is true if the cable doesn’t snap right in to the USB port on your phone. If it’s some kind of loose, wiggling it to make contact may allow the phone to charge. However, if the problem is internal (like when the USB port itself is not properly connected to the board), then there’s not much you can do about it. You couldn’t even open the phone to inspect it because removing a screw by yourself will automatically void the warranty.

Step 5: Send the phone for repair

If all else fails, then you need a technician to help you fix the problem. You may bring the phone to the store where you bought it or call Samsung. It is necessary to make sure you can claim warranty in case the device needs to be repaired. It is also one way of saving yourself from all the hassles in troubleshooting a problem you don’t know.

While I believe in the power of troubleshooting, I think a new phone should work perfectly. If it doesn’t, then send it in for repair or have it replaced as soon as possible. After all, you paid for a device you can use and not for a phone that will bug you every minute of every day.

Having problems with your phone that’s not charging?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Phones
Samsung Galaxy S8 Plus not charging
Samsung Galaxy S7 not charging
Samsung Galaxy S7 Edge not charging
Samsung Galaxy S6 not charging
Samsung Galaxy S6 Edge not charging
Samsung Galaxy S6 Edge+ not charging
Samsung Galaxy S5 not charging
Samsung Galaxy S4 not charging
Samsung Note 5 not charging
Samsung Note 4 not charging
Samsung Note 3 not charging
Samsung Galaxy J7 not charging
Samsung Galaxy J3 not charging
Google Pixel not charging
Google Pixel XL not charging
HTC 10 not charging
LG V20 not charging
LG G5 not charging
Motorola Moto G4 not charging
Nexus 6P not charging
Nexus 5 not charging
Huawei P9 not charging
Xiaomi Mi5 not charging

Samsung Galaxy S6 Won’t Charge When Plugged In Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the flagship models of the South Korean giant that doesn’t have a user removable battery. This means that if the phone owner wants to change batteries it has to be done at a service center. While this may seem like a disadvantage it’s actually a good design move since it makes the device sleeker and more compact.

It has been more than a year since this phone was released and a lot of people are still quite happy using this model. There are however instances when certain issues can occur on this device. In this latest installment of our troubleshooting series we will address the Galaxy S6 won’t charge when plugged in issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

S6 Won’t Charge When Plugged In

Problem: My phone won’t charge, when the charger is plugged in it reacts and turns on but the battery is 0% so it turns straight off before it completely ran out of charge an app I have to protect my phone said I had no viruses or anything, I haven’t backed up my phone so I’m very reluctant to completely reset it, which I can’t do anyway as it has not got enough battery

Solution: Since you are unable to turn on the phone what you need to do right now is to make sure that the battery is being charged. Follow the troubleshooting steps listed below that should be done in cases such as this.

Clean the charging port of your phone using a can of compressed air or by blowing into it using a straw. Your aim is to take out any dirt or debris that could be present in this port and is causing this problem.
Charge your phone for at least 20 minutes using a different charging cord and wall charger. Make sure this cord and charger works by checking it using another device.
If the phone is still unresponsive try doing a simulated battery pull. Make sure the phone is not connected to its charger when doing this. Press and hold the power key and volume down key for at least 7 seconds. If all goes well the phone should restart.

If the above steps fail to fix the problem then you should have your phone checked at a service center.

S6 Not Turning On After Falling In Water

Problem: My Samsung fell in water in November 2015 and still hasn’t turn on. I have tried blowdrying it, put it in rice for 3 days but the phone still won’t switch on. It was more or less brand new, do you think you can help me out please? Thanks

Solution: Unfortunately in this case it appears that the water has damaged some internal component inside your phone. The best thing to do right now is to bring your phone to a service center and have it checked. This way, the specific component that has been damaged can be pinpointed.

S6 Not Fast Charging

Problem: I noticed my Samsung Galaxy S6 was no longer charging fast, I decided to change the cable but the problem persisted, I have tried to wipe cache and even did a factory reset still same problem. I later noticed that my phone was no longer recognized by my pc. It will show charging but will not come up as a media device like before. Now it takes like 6 hours for a full charge and isn’t seen by my pc anymore

Solution: The first thing that you need to do in this case is to make sure that the charging port of your phone is free from dirt or debris as this could interfere with the charging process. Clean this port using a can of compressed air or by blowing into it using a straw. Once the port has been cleaned try to check if the issue still occurs. If it does then I recommend that you have the phone checked at a service center as the problem could be caused by damaged charging port.

S6 Won’t Turn On How To Access Files

Problem: Phone is not switching on at all, local repair shops have said the motherboard is fried well something along them lines, and i need to access important files from the phone, is there any way i could access them? Or repairing the phone?

Solution: The files in your phone can’t be accessed unless you are able to turn it on. If the repair shop is able to do component level troubleshooting then they could simply replace the affected component to fix the issue. However, if the whole motherboard is to be replaced then you won’t be able to access the stored data in your phone since the internal storage of your device is located on the motherboard.

S6 Not Working Unless Connected to Charger After Phone Got Wet

Problem: Samsung feel in water for 1 sec. Had professionally cleaned. Phone will only work on certain chargers. Will turn on, but shut off after loading. Will not work if not connected to charger. Have done master reset and issue still remains. All buttons work. Had battery and charge port replaced, issue still remains.

Solution: It looks like the issue is with the daughterboard of your phone. This board houses the headphone jack, soft buttons, and the charging port. When charging issues occur on a device that can’t be resolved by the basic troubleshooting steps then replacing the daughterboard is highly recommended procedure.

S6 Won’t Turn On

Problem: Screen is black with blue light, won’t turn on. Works at Sprint store but not at home. Tried pressing all three buttons, received “Samsung” welcome screen but can’t get past that screen. Phone eventually goes dark. First blue light remains on. Screen just stays black. Sprint store is able to charge the phone (using the same charger they did) and they get the phone to work, but now working at home. Please help. Thanks!

Solution: Try connecting the phone to its charger then turn it on. If the phone turns on with a charger connected then this might be a power related issue possibly caused by a weak battery. You might have to replace the battery to fix this issue.

If the issue still remains even when the phone is connected to its charger then try starting the phone in recovery mode. If you are able to access this mode then I suggest that you perform a factory reset. Take note that this will erase your phone data so make sure to have a backup copy ready.

S6 Shuts Off

Problem: Hi, My phone just shut off and i have no idea why. It was 50% charged so it didn’t die and this has never happened before. I tried some troubleshooting like holding the power key and the volume down button for 7 seconds but it didn’t work. Thanks in advance.

Solution: Try checking first if the issue is caused by a weak battery by connecting the phone to its charger for at least 20 minutes. Make sure that the charging icon appears. Try to turn on your phone. If it doesn’t turn on then try to check if you are able to turn on the phone in recovery mode. If you can access this mode then I suggest you do a factory reset. This will erase your phone data.

If the above steps fail then you should have your phone checked at a service center.

Engage with us

Galaxy S6 only charges via computer and won’t charge via regular charger, other problems

There’s no doubt the #GalaxyS6 is a great phone but just like any other “greats” out there, some of its users may sometimes find it frustrating. So below are the expressed frustrations of some of our community members regarding their Galaxy S6 device.

If you are new to our site, don’t hesitate to visit other similar posts.

Galaxy S6 only charges via computer and won’t charge via regular charger
Galaxy S6 overheating and other hardware issues
Galaxy S6 keeps getting harassing call and voice mail from one number
What to expect of Android Marshmallow on Galaxy S6
How to create a backup of Galaxy S6 files
Galaxy S6 lag, freezing, email issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy S6 only charges via computer and won’t charge via regular charger

I’m begging for some help here. PLEASE! My cell phone will charge on a laptop or car charger only. It will not charge on a wall charger. I’ve changed out cords, I’ve changed out the charger box, I’ve changed and swapped everything. I even went and bought a brand new Samsung charger and yes it was a Samsung brand. I’ve also had other Galaxy S6 users test my chargers and they all work for them. Just not for my phone.

I’ve seen this problem posted on your page from another Galaxy S6 Edge user. He had the same problem and when you gave feedback, he did not reply any further. I can’t seem to find a fix for this problem anywhere. My phone is under warranty, the Samsung warranty for one year. When I called them they had me set it back to factory reset and that seemed to work for about a week. Now it’s back to the same problem all over again and I am at a loss.

For me to send it in to Samsung for repair, they are quoting me $250 for this issue even though it’s under warranty. I feel it’s something that could be fixed here on my end and I’m really hoping you can help. I did read on your website where it states to check older apps and I have deleted all unnecessary apps from my phone and only use the ones that are most important. I have less than 20 pictures on this phone since deleting everything back to factory. I am at a loss. Please if you have any kind of fix for this issue let me know. I don’t know what else to do.

Thank you again so much for any and all assistance in this matter.

God bless. — Jennifer

Solution: Hi Jennifer. It’s interesting to know that the issue was temporarily fixed after a factory reset. That the problem eventually came back days after the last factory reset is an indication that a third party application may be causing the trouble. Keep in mind that when we say third party apps, it refers to any software you install after the initial setup. They may be apps from Samsung or Google but as long as they are not part of pre-installed apps, they are still considered “third party”. What you can do to rectify the problem is by booting your phone in safe mode before you charge it. This will ensure that only the pre-installed apps are running during the charging period. To do that, just follow these steps:

Press and hold the Volume Down and Power keys for 20 to 30 seconds.
Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
Your phone should continue booting up and you will be prompted to unlock your phone as usual.
You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Galaxy S6 overheating and other hardware issues

My phone has got so hot that it burned & left a scar on my arm w/an imprint of the side & Edge of the phone. Then the following day I picked it up & it scalded my fingers. It was so hot and I couldn’t hold onto it and dropped it causing it to crack! They state I must pay $200 to replace it when it’s not my fault and continues to heat up so hot that it’s getting heat fracture’s causing it to crack even more!

PLEASE HELP ME…I DON’T WANT TO HAVE TO CALL AN ATTORNEY TO HELP ME SO WHAT CAN I DO TO GET THIS DEALT WITH & GET A REPLACEMENT SENT TO ME? I’LL BE AWAITING YOUR RESPONSE AS SOON AS YOU CAN RESPOND AT YOUR EARLIEST CONVENIENCE, GOD BLESS! — Billie

Solution: Hi Billie. If the phone’s screen or body had been cracked, your best bet at this time is to get it replaced. As much as we would like to help you, fixing the cracked part requires physical diagnostic and fix. Obviously, we cannot do that for you. Please call Samsung or any relevant party (wireless carrier or retailer) and ask for a replacement unit. Don’t forget to mention that the phone overheated. That should give them an idea that the device may have some internal hardware issues to begin with.

Problem #3: Galaxy S6 keeps getting harassing call and voice mail from one number

I keep getting phone calls from a fax number. I have stopped the calls to the phone. What is happening now is the number realizing I am not answering is generating voice mails. So, since last Wednesday until today I have gotten almost 250 voice mails. All it does is beep.

I have sent numerous faxes to that number which is in Chicago. No response. My carrier says “something” to change my number which is not an option. They will provide me with a program that will stop the mails at a nominal charge of $4.99 a month. I refuse to pay that to stop me from being harassed. They tell me that it would be a violation of the privacy act to find out who is using this fax. So much for that. The voice mails are coming in even as I type. They start at 9 AM and stop at about 6 PM. — Leo

Solution: Hi Leo. The best party that can help you with this problem is your service provider. If their only “solution” to this problem is to charge you further, why don’t you pay a visit to your local enforcement agency so they can throw in their 2 cents? There’s nothing that we can give or tell you to do to stop the voice mails from coming in. You either have to find a way with your carrier to stop the problem without incurring cost, or you can resort to legal action. Because the voice mails are persistent, the case can rightfully fall under harassment category in almost any country. You are therefore entitled to defend yourself from the hassle via legal means.

Problem #4: What to expect of Android Marshmallow on Galaxy S6

I have had a Verizon Galaxy S6 as my only phone for as long as they have been out. I am on my second one and the first one had a charging issue.

The first time Android rolled out the Lollipop update, my phone went from being awesome, to being worthless. Lagging, ridiculous battery drain to name a few major issues. Then, thank goodness, they finally rolled out an update to Lollipop. Well, unfortunately, while it helped the battery drain and sluggish somewhat, it still lagged terribly in performance. Thank goodness the phone wouldn’t charge one day and I had it replaced under warranty. Every morning, for the last year and a half, I have cancelled the Lollipop update. But now with Marshmallow coming out I have no idea what I should do. Any advise? FYI…I’m a fairly technology savvy guy. Thanks a ton. Learned quite a lot from you guys. — Russ

Solution: Hi Russ. Just like you, the general performance of the new Android Marshmallow remains a mystery to us until now. We honestly don’t have any idea how this OS will fare on Samsung devices and in Galaxy S6 in particular. Our job here is to point out problems as we receive requests for assistance from our community. We haven’t even updated our devices in our lab to Marshmallow at this time so there’s no way for us to give a fair assessment to this product. As much as possible, we stick to official firmware version so we can’t tell if the unofficial Marshmallow versions out there are okay.

We know that Android Marshmallow is heavily tested on current flagship phones like the Galaxy S6 and Note 5 so there’s a higher chance that a lot of minor glitches and bugs must have been addressed at this time.

A few good rules of thumb to follow following a major OS update though include wiping the cache partition, doing a factory reset, and making sure that all installed apps are fully compatible. The last one is usually the most common reason for problems following an update. Some app developers may not roll out updates for their product. That can cause all sorts of trouble as the new operating system may encounter conflicts with apps that are not optimized to work with it. If unsure whether an app is updated to work with Marshmallow or not, contact the developer or simply uninstall it.

In the meantime, keep watching for more articles from us about Marshmallow as more and more Samsung devices are starting to get the update.

Problem #5: How to create a backup of Galaxy S6 files

No ringing sound on incoming calls, no sound on boot up, no sound when releasing the volume sound control button, except with ear phones. When calling, my voice mail can hear with or without head phones, but when I press speaker there is no sound. Incoming calls vibrate but no sound. Can hear ringing with head phones on. Have checked all settings and all are correctly set.

Just had screen and digitizer replaced. Can hear ringing with head phones on. Just typing this to you has lead me to believe there is a problem with the speaker. What do you think?

I don’t know how to back up my phone and don’t know if when I do back up if it saves all my app information. Not sure how to get backed up info back if I try a hard reset. Not really technologically savvy. — Christopher

Solution: Hi Christopher. The repair process must have disconnected the speaker that now results to this problem. You need to check all the circuits are connected, especially the speaker assembly.

For your question as regards to making a backup of your data, the best way to go is by official means. Simply download and install Smart Switch on your S6 and computer and you are good to go. For a detailed description on how to use this product, please use Google.

Problem #6: Galaxy S6 running slow, freezing, email won’t sync

I don’t know what happened but somehow my stock email app dropped my accounts and greyed out. At one point it wouldn’t even let me sign in, though I was certain of my password. I could have also deleted an app that worked along side the stock email app, maybe?

Now I’ve got my accounts logged in (first I created a new email and logged that in, it worked. Then I just changed my password to my old email and it allowed me to sign in.), but the icon is still greyed out and I cannot sync my contacts.

All of a sudden my phone is overheating, running slower, etc. And it’s always been so good to me. I can’t say I’m overwhelming it as I am a minimalist type and I don’t have any games or excessive apps.

Is there any tips you have/app suggestions that would help my phone get over this fit?

Thanks, in advance! — Sarah

Solution: Hi Sarah. There may be a firmware glitch or malware causing the troubles you mention here. The issues above are some of the common symptoms if a device is either having a problem with the cache and/or operating system, or if it’s infected with a malware. Consider wiping the cache partition first to see if it will make any difference.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

If wiping the cache partition won’t help, don’t hesitate to perform a factory reset. It’s by far the most effective solution to problems like the ones on your phone right now. Don’t forget to create a backup of your files first before proceeding to these steps:

Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.
Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Engage with us

Galaxy S6 fast charging feature stopped working, other charging issues

#Samsung battery charging issues come in many form. Sometimes, it’s not actually the battery that fails. Software problems and rogue apps can lead to fast battery drain that when you charge it appears that the phone is not holding any charge at all. And of course, there’s that plain, old issue of your device not charging at all.

Our post today covers some forms of #GalaxyS6 charging issues like these ones below:

Samsung Galaxy S6 fails to charge
T-Mobile Galaxy S6 only charges up to 72% and won’t charge any further
Galaxy S6 does not charge and won’t power on
Fast charging feature on Galaxy S6 not working

If you have #Android problems you want to share with us, don’t hesitate to use the link provided at the bottom of the page.

Problem #1: Samsung Galaxy S6 fails to charge

Phone is 6 weeks old – and on 3 mobile contract. Plugged it into charge yesterday (before battery died) but it won’t accept charge. When plugged in the battery symbol shows but its static and no green bar appears. Tried several chargers and leads including USB connection to laptop to no avail before taking back to 3 Shop who directed me to Samsung in Oxford Street London as now outside their 28 day returns policy. Queued for 30 minutes at Samsung to finally get 2 minutes with a surly technician who informed me that it was outside warranty because of a small crack in the screen regardless that as he admitted it was highly unlikely to be related (as the crack happened 5 weeks before and phone has been fine for those 5 weeks). Funnily enough the guy ahead of me in the queue who was being served by another technician had exactly the same phone problem (without the cracked screen). They now want to charge me £165 to repair it (not sure how he knew that was the price without diagnosing the problem). Having paid to upgrade my perfectly serviceable S4 (which I am back using) I am not very happy with Samsung and least of all their service at what should be their showcase shop in London. Its particularly disappointing too when a reputable company uses small prints Ts and S as an excuse to get out of a reasonable warranty claim for what is obviously a common fault on their new phone. Any help or advice appreciated. BR — Adrian

Solution: Hi Adrian. We do agree with you that it takes more than just a cracked screen to say that repair is needed on your phone. Charging problem on any electronic gadgets today is best diagnosed by isolating the potential causes first. In your S6, this can be achieved by identifying if the problem is software in nature.

Restart your S6 in Safe Mode

While you may perceive the problem as your phone not charging, the real issue can actually be boot failure. To verify if the phone is still bootable (assuming that there’s still enough power left in the battery), restart it safe mode first. Here’s how you do it:

Turn off your Galaxy S6 Edge.
Press and hold the Power key.
When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
Continue holding the Volume Down button until the phone finishes the restart.
When you see Safe Mode on the lower left corner of the screen, release the button.

Also known as diagnostic mode, safe mode prevents third party apps from loading. It’s one of the troubleshooting procedures at your disposal if you suspect that a third party application may be behind the trouble. If the phone still fails to load, proceed to booting in recovery mode.

Reboot in recovery mode

Another troubleshooting step that you can do is to boot the phone in recovery mode. Like safe mode, this special environment can be arrived at using the hardware buttons. In recovery mode, you can wipe the system cache (cache partition) and perform a factory reset. If the phone boots in recovery mode, that means that something is merely preventing normal mode from loading.

To boot the S6 in recovery mode, just follow these steps:

Turn off your Samsung Galaxy S6 Edge.
Press and hold the Volume Up, Home and Power keys together.
When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
Wait until the Android Recovery Screen appears after about 30 seconds.

Reboot the S6 in download mode

Download mode allows you to flash stock or custom ROM and install updates. Just like recovery mode, it’s a good method to use to isolate whether the problem has a software side.

Turn off the phone.
Press and hold Volume Down, Home, and Power buttons at the same time.
Once you receive the “Warning” prompt, press the Volume Up button to proceed.

Send the phone to Samsung or repair shop

Now, if all these three procedures fail to power on the phone, you can assume that there’s an on-going hardware issue. Either the battery has completely failed for some reason or some motherboard components have messed up. This is where you should really have to seek the help of qualified technicians.

We know that Samsung has deemed the warranty void because of a crack on the screen so there’s really nothing much that you can do about that, unless you want to shed money for repair. There are many things that can void the standard 1-year warranty of your S6 including damage due to customer misuse. Apparently, the crack on the screen seems to fall under misuse category which was, unfortunately, invoked by the technician you talked to.

As much as we would like to help you, there’s only so much that we can do together. Our help only covers identifying any software-related bugs and problems. We always recommend to our readers to bring their phone to a Samsung certified shop or to Samsung retail stores for any identified hardware issues. We understand that you may be hesitant to lose money for this repair but this is actually your only reasonable choice at the moment.

If you want to do your own hardware troubleshooting, diagnosis, and repair, you may want to look for other resources in the web. iFixit website offers easy DIYs (do-it-yourself) for this type of problem.

Problem #2: T-Mobile Galaxy S6 only charges up to 72% and won’t charge any further

This is a brand new Galaxy phone from T-Mobile. We have ruled out the charging cables, apps, and fast vs normal charging cables. The phone will charge up to 72 percent then will say 1 minute till full, but will not charge past that point. Have inspected apps and soft and hard resetting the phone did not work. — Faith

Solution: Hi Faith. The phone’s charging firmware may have been corrupted for some reason causing the phone to stop charging after reaching a certain threshold.

Three charging phases of a smartphone battery

The Li-Ion 2550 mAh battery like the one on your S6 powers up in three general parts or phases. The first one happens when the battery is completely empty or at 0%. This phase takes a long time to power the battery back up as it only receives tiny amount of power from an electrical source.

The second phase commenced once the battery is charged to a certain voltage level, usually between 3.1 or 3.0 volts. At this phase, the current flow to the battery becomes constant and the type of charger you are using (standard or fast) matters. This phase usually happens between 15% to 70%. A fast charger can easily fill your battery’s capacity quickly when used in this phase.

The third phase kicks in usually above 70% up to 100% battery charge level. From constant current mode, the charging process now switches to constant voltage mode and the charger you are using no longer matters. As long the voltage from the power source remains the same, the charging process will run at exactly the same length of time.

We think that the problem may have something to do with the firmware or software that controls the phases. Your phone has a built-in mechanism that manages these phases seamlessly but it looks like this is no longer working properly. Please do the suggested troubleshooting for Adrian above. If none of these things resolve your issue, it’s time to consider getting a replacement.

Problem #3: Galaxy S6 does not charge and won’t power on

Hi, I was just using my S6 not too long ago, left it alone for a few minutes and when I went back for it and tried to check my email I pressed the power button and my screen wouldn’t light up. I tried holding the power button to reboot but that didn’t work. Tried holding down the power button, home button and volume up button, but that didn’t work either. I don’t know what else to try. Does this mean I should go to my carrier and check out the problem? Please, let me know as soon as you can. Uber is my source of transportation and I cant access it without my phone. Also, I do not have cash on me to take the bus home. — Christina

Solution: Hi Christina. If you did not install, download (apps, custom ROMs, files), or modify the operating system in any way prior to the occurrence of the issue, we really don’t know where to start. The first logical step to do here though is leaving your phone connected to the charger for at least 30 minutes to ensure that this is not simply a complete battery discharge issue. If nothing changes after charging the phone for that long, you must have a hardware failure. This can mean either a battery issue or some components inside may have failed.

Because your issue is time sensitive, please call your carrier right away instead of troubleshooting the phone for a quicker resolution.

Otherwise, browsing this post and other related articles from our site may help.

Problem #4: Fast charging feature on Galaxy S6 not working

My phone has been fast charging these past few weeks and I always connect it every night. Just this night I had an issue that it is not charging using the fast charger that goes with the phone. I also tried using a different phones charger but it is not working on my phone.

I tried connecting the phone with the usb cable on a laptop and my device is not recognizable. There is also an instance when i plug in my charger it charged then i try to remove it, it won’t charge again, but when it does it only says cable charging, not fast charging. I noticed that my charging port is sort of stained in black. I really do not know what to do. My phone seems busted but it isn’t. I want that fast charging really bad. — John

Solution: Hi John. There are a few things that must be met to make fast charging feature work. Make sure that these tips below are followed:

Switch the phone or the screen off. Fast charging won’t work if you are using the phone while it’s charging, nor if the screen is ON.
Use a certified fast charger or the Samsung fast charger that comes with the phone. A Standard charger cannot amplify charging power so it may take a few hours to charge your battery compared to a fast charger.
Enable Airplane mode. This is a good trick to ensure that your phone is doing as little task as possible when charging. In airplane mode, the phone’s wireless radios and other function are turned off. This means that you will be unable to receive calls and texts but will greatly quicken the charging process for you.
Turn off some features. IF you can’t put your phone in Airplane mode for whatever reason, make sure that you disable other things like NFC, Wi-FI, or Bluetooth. Closing all actively running apps will also help.

If you are already doing these things prior to experiencing this problem, make sure to have the microUSB port on your phone checked by Samsung or any qualified technician (though we prefer that you go the Samsung route to avoid voiding the warranty).