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samsung galaxy a6

How To Fix Samsung Galaxy A6 Keeps On Restarting After Software Update

The #Samsung #Galaxy #A6 is a mid range android device released last year which is one of the newest members of the A series of devices. It is an affordably priced smartphone that sports a 5.6 inch Super AMOLED display on an Aluminum body. Under the hood is an Exynos 7870 processor paired with 4GB of RAM which allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 keeps on restarting after software update issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Keeps On Restarting After Software Update

Problem: Shortly after a software update my Samsung A6 started randomly restarting. Did the battery pull thing but didn’t help. So I Googled it. Found your website . Tried everything I could do except a factory reset . Remembered reading others had issues with game apps. I only have 3 , Solitaire, Suduko, and a word app . sure enough, only restarted when I used them! Found an app I never downloaded, called “Game Optimizing Service” . Could not force stop. Tried to uninstall. Would only let me uninstall updates. Thought it worked, it disappeared from app list . Game apps worked again. next day started to restart again. The GOS app had come back. Did this for a few days. Called AT&T, they said it was a system app. Couldn’t do anything g over the phone. Told me to go to Best Buy and visit their rep. Have not gotten there yet. However, the game apps work for two days now before the phone restarts. Version 8.1.0

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

The Game Optimizing Service app is a Samsung system app which means that you won’t be able to uninstall it. What it does is it helps minimize the battery from draining quickly while playing games with the device.

If your phone is randomly restarting after a software update then this is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps you need to perform for this particular problem.

Perform a soft reset

This is usually done when the phone is frozen or when it does not turn on or off but is also recommended in this case as it will refresh the phone software.

  • Press and hold the Power and Volume down buttons for 12 seconds.
  • Use the Volume down button to scroll to the Power Down option.
  • Press the Home key to select.

Check if the issue still occurs.

Start the phone in Safe Mode

Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key.
  • When Samsung appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Release the Volume down key when you see Safe Mode on the device.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the Galaxy A6

There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.

  • Switch OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
  • Press “Power” to select the highlighted option
  • After the process is done, ensure “Reboot system now” and press “Power”

Check if the issue still occurs.

Factory reset the Galaxy A6 using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to backup your phone data before proceeding.

  • Turn OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone after the reset. What you should do first is to try to check if the phone still restarts on its own.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Stuck In Bootloop

The #Samsung #Galaxy #A6 is one of the latest models in the A series of devices which was released last year. This phone has a sleek design made of a metal body with a 5.6 inch Super AMOLED display on the front. It packs a 16MP camera on the front and back making it able to capture excellent quality photos while under the hood is an Exynos 7870 octa core processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 stuck in bootloop issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Stuck In Bootloop

Problem: I have a galaxy A6 on oreo. after a reboot the phone went into a bootloop at the splash screen.I restarted in recovery mode and cleared the cache then tried rebooting again,this time it’s just coming up as showing the “installing system update” screen and then bootloops non stop, I can’t get into recovery mode, I can boot into download mode but I can’t flash anything because I never unlocked the bootloader as it’s a new phone I bought just before Christmas and I haven’t done any sort of modification or flashed it before. help me please.

Solution: Before performing any troubleshooting steps on this phone make sure that its battery is fully charged. In case you don’t see any charging indicator when you connect the phone to its charger then perform the steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
  • Try charging the phone using a different charging cord and wall charger.
  • Try charging the phone from a computer USB port.

Once the battery has fully charged you should also make sure to remove the microSD card if you have one installed on the phone then proceed with the steps listed below.

Perform a soft reset

This is usually done when the phone is frozen or when it does not turn on or off but is also recommended in this case as it will refresh the phone software.

  • Press and hold the Power and Volume down buttons for 12 seconds.
  • Use the Volume down button to scroll to the Power Down option.
  • Press the Home key to select.

Start the phone in Safe Mode

Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key.
  • When Samsung appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Release the Volume down key when you see Safe Mode on the device.
  • Uninstall apps that are causing a problem.

Wipe the cache partition of the Galaxy A6

There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.

  • Switch OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
  • Press “Power” to select the highlighted option
  • After the process is done, ensure “Reboot system now” and press “Power”

Factory reset the Galaxy A6 using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process.

  • Turn OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Recover Data From Samsung Galaxy A6 With Black Screen

The #Samsung #Galaxy #A6 is one of the latest additions to the A series of devices released last year which has become popular due to its numerous outstanding features. This phone has an Aluminum body with a 5.6 inch Super AMOLED display on the front. Under the hood is the Exynos 7870 octa core processor which when combined with 4GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle how to recover data from Samsung Galaxy A6 with black screen issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Recover Data From Samsung Galaxy A6 With Black Screen

Problem: Hi there! Really hoping that you can help me figure out what the deal is regarding my Samsung A6 and the screen problem I haven’t been able to solve. Several months ago, I was using my phone and the screen just went black out of nowhere. Turned it off and back on, but only the led light at the top and the buttons at the bottom would illuminate. Made all the usual startup sounds, but nothing on the screen at all. I tried the soft reset, as well as many other ideas, but still nothing. Even the one where you hold certain buttons for a time and something “boot recovery” comes up in blue letters in the corner. The screen showed no such letters, but the button lights and led became active, so I knew it was doing what it was supposed to, I just couldn’t see anything, and I ended up throwing in the towel. Over the months my wife and I have gotten new phones, but I have a ton of stuff on my old phone that I really would like to have. I got the bright idea to swap the “guts” or motherboard out with my wifes A6 & assumed that would be that…Not quite, Unfortunately. I am actually now more puzzled than before, because after putting my phones guts with her screen, and then her phones guts with my old screen, I could not get either screen to come on. They were BOTH acting like my phone had been to begin with. Button lights and led active, but nothing on the screens. I swapped them back, and my wifes came back on just fine, and mine continues to function as it was, with nothing coming up on the screen. I’m obviously not a technician or anything, but I don’t understand how the guts from my phone can cause her screen to fail, while the guts from her phone failed to cause my old screen to work. To me, it should be either the screen OR the something on the motherboard causing the issue, but it appears that both the screen and motherboard became faulty at the same exact time, which I assume is somewhat improbable, but maybe not impossible…So that’s what I’m needing some expert advice on. Are they both to blame? Is there ANYTHING that I might could do to retrieve all of the data? I would be highly relieved if that were somehow possible, even more grateful to you guys if someone knows how and could inform me on what it is that I might could try and do. I hope I included all of the necessary info and I truly appreciate any time spent on figuring this out and getting back to me with your conclusions or ideas. Thank You so much for your help, & I anxiously await & am looking forward to your response. Until then, Take Care!

Solution: The best way to recover data from your phone right now is by using  the Smart Switch software from Samsung. Take note though that your phone must be unlocked in order to retrieve the data stored in it.

  • Go to the Samsung Smart Switch support website.
  • Click on the download link for Windows or Mac
  • Click to launch the downloaded .exe file (.dmg on Mac).
  • If there is an error that says The application has failed to start because its side-by-side configuration is incorrect, download and install this Microsoft Visual C++ package.
  • Click the  check boxes to verify that you accept the terms of the licence agreement.
  • Click Next.
  • Click Finish once the installation process is complete.
  • Smart Switch will launch in your computer.
  • Connect your phone to your computer via USB cable to get started. The program should instantly recognize when it’s connected. You may be prompted to allow USB file transfers on your phone.
  • On the Safe Switch software Click Backup.
  • You’ll be required to allow access permissions on your phone.
  • Pick up your phone.
  • Tap Allow. If you have a micro SD card in your phone, you will have the option to back that data up as well.

In case  Safe Switch requires you to tap on the phone to allow the backup then you won’t be able to do this since the display is damaged. You should then proceed to the next option which is to use the computer file manager program to browse the contents of the phone and if you are able to view the photos immediately make a copy of these.

If the the above suggestions don’t work then the only way you will be able to retrieve the data stored in the phone is to first have the phone checked at a service center and have the faulty hardware component that is causing this problem replaced.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Not Recognizing MicroSD Card

The #Samsung #Galaxy #A6 is a mid range Android smartphone released last year which has several outstanding features. This phone uses an Aluminum body with a 5.6 inch Super AMOLED display on the front. It has a 16MP f/1.7 aperture rear camera that can take excellent quality photos even in low lighting conditions. Under the hood is the Exynos 7870 processor which when paired with 4GB of RAM allows the device to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 not recognizing microSD card issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Not Recognizing MicroSD Card

Problem: My phone, a Samsung Galaxy A6, suddenly doesn’t recognize my sd card. There’s no error; it’s like I don’t have a card in the phone. I’ve had something like this happen before. I’ve taken the card out and put it back in. It’s not working this time. I’ve put the card in a card reader, and it still isn’t working. Is the card borked?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

The first thing you have to do in this case is to isolate the microSD card to check if it is what’s causing the problem. You can do this by inserting a different card in to the phone. If the phone can detect this card then it’s very likely that the original card is damaged and needs to be replaced,

You should also verify if your card can be read by another device. In case it can be read then the problem is most likely caused by the phone in which case you should proceed with the troubleshooting steps listed below.

Clean the microSD card slot

There’s a possibility that the problem could be caused by dirt or debris stuck in the card slot. If this is the case then try cleaning the card slot using a can of compressed air then check if the issue still occurs.

Perform a soft reset

When you do a soft reset the phone software will be refreshed and will usually fix this kind of problem if is is caused by a software glitch. To do a soft reset press both the volume down and power keys at the same time and hold them down together for 10 seconds. You may feel your phone vibrating at some point but only release both keys if the screen turns on.

After the soft reset check if the phone can recognize the microSD card.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this problem. To check if this is what’s causing the problem you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the micro SD card can be detected in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Cached data of apps is usually stored by the phone in a dedicated partition of its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

In case the issue still persists after the reset then this is most likely caused by a faulty hardware component already. The best thing you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Apps Randomly Opening

The #Samsung #Galaxy #A6 is one of the A series devices released last year by the South Korean company. This is a premium mid range device which uses an Aluminum body and a 5.6 inch Super AMOLED display. The phone uses a 16MP camera on both the front and back which is capable of taking excellent quality photos. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 apps randomly opening issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Apps Randomly Opening

Problem: I have a Samsung Galaxy A6 with Android 8.0. I am having issues with apps randomly popping up, or switching through, or flipping while I’m using my phone–I’m not sure how to best describe this. For example, if I’m scrolling through Facebook (or using any app), the phone will buzz as though I used the recent button, and then automatically flip to a recent app. It can flip through 5 or 6 times before stopping at a specific app. When I try to use the app on the screen, the process will start over. It’s gotten so that I can’t even read a text message before it flips to a new app. I’ve tried restarting it, but it has no impact. I’ve removed the case, and that has no impact. It doesn’t seem to matter what apps I’m using. I can’t identify a pattern or figure out the cause of it. There are no error codes and everything else seems to be functioning just fine. It’s as though there’s a little ghost that just likes to push the  Button over and over. (And over and over.) Please help?

Solution: The first thing that you will want to do in this particular case is to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.

This problem is most likely caused by a software glitch which is why we will be concentrating our troubleshooting efforts on the software of the device.

Perform a soft reset

The first thing you will need to do is to reboot the device. This will refresh the phone software and will usually fix this type of problem.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  • Press and hold the Power button to switch it back on.

Check if the apps randomly open.

Check if the problem occurs in Safe Mode

The next thing to do is to check if an app you downloaded is causing the problem.. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If your apps do not randomly open in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your device will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. You will need to bring the phone to a service center and have it checked if this is the case.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix your Samsung Galaxy A6 2019 that keeps disconnecting from Wi-Fi network [Troubleshooting Guide]

Unstable Internet connection or Wi-Fi drops in mobile devices can be due to a software or hardware issue on the network equipment and on the device itself. To rule out software problems, you will need to troubleshoot both the modem/wireless router and your problematic device. If the problem persists, then that’s when you will consider service or repair options.

Highlighted in this post are some helpful workarounds and simple solutions to a relevant problem on the Samsung Galaxy A6 2018 smartphone that keeps disconnecting from Wi-Fi network. Feel free to refer to this walkthrough whenever you need more inputs when dealing with the same issue on your smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your wireless router/modem.

The very main source of your Wi-Fi internet is the modem or wireless router (depending on your network setup). Just like other electronic devices, network equipment like modems and routers also encounter firmware crashes. And when this happens, your Internet connection becomes problematic. Various symptoms can occur when the modem/router succumbs into firmware crashes. If all your devices are experiencing the same symptoms, then that likely indicates a problem on the network equipment. As resolution, power-cycling the modem/router is recommended. This means you will need to turn the mode/router off for a few seconds and then back on. It’s like restarting a computer or your smartphone.

To do so, locate and press the Power button on your modem/wireless router to turn it off. When all the lights are off, unplug the AC adapter from the power source for about 30 seconds. After the elapsed time, plug it back in then turn the equipment on again.

Once all the equipment lights are stable, try to use the Internet on your phone and see if the problem is fixed. If it persists, then continue to troubleshoot software errors on your phone.

Second solution: Reboot your phone.

Restarting the phone can help fix minor software glitches that might have caused the Wi-Fi network connection to become erratic or unstable. It’s a simple yet very effective solution to different types of device issues attributed to software errors. If you haven’t yet restarted your phone, then do so with these steps:

  1. Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
  2. Release both buttons when the Samsung logo appears.

You won’t lose any personal information because a soft reset won’t affect saved data on your device.

Third solution: Wipe cache partition on your Galaxy A6 2018.

Temporary files and data stored as cache in the system folders can also cause similar issues when they crash or become corrupted. This usually happens after installing a new app or software update and system functions are afflicted. Wiping cache partition can therefore clear this out. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds and then release the Power button when the Samsung logo appears.
  3. Keep holding the remaining buttons until the Android screen shows up then release.
  4. When in Android Recovery, press the Volume Down button repeatedly to highlight Wipe Cache Partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the cache partition clearing process is finished and you’ll see the Reboot system now option highlighted.
  7. Press the Power button to reboot your phone.

After your phone restarts, try to connect and see if your Wi-Fi network is already stable.

Fourth solution: Reset network settings on your Galaxy A6 2018.

If the problem persists after wiping cache, performing a network settings reset can be the next option to consider. This will clear all your current network settings including Wi-Fi networks and Bluetooth connections. Any erratic or corrupted networks or settings that might have caused conflict with the Wi-Fi network in use will also be removed. Simply follow these steps to do so:

  1. Tap to open Settings app.
  2. Go to General management section.
  3. Tap Reset.
  4. Select Reset network settings from the given options.
  5. If prompted, enter your device password or PIN to continue.
  6. Then tap Reset settings to confirm.

Your phone will restart by itself when the network settings reset is finished. By then you can set up and reconnect to your Wi-Fi network as if it’s the first time you join.

Fifth solution: Restore factory settings on your Galaxy A6 2018.

As your last resort, you can do a master reset or restore your Galaxy A6 2018 to its factory defaults. This is often recommended to deal with persistent software issues on the phone. But you have to note that this will delete all your saved files and data from your phone. Any tough bugs and complex system errors that might have caused network problems will also be wiped out in the process. Should you wish to proceed with a factory reset, back up all your important data then follow these steps:

  1. Tap to open the Settings app.
  2. Navigate to Cloud and accounts.
  3. Tap the option to Backup and restore then turn on Back up my data and Restore options, if necessary.
  4. Go back to Settings-> General management menu.
  5. Then tap Reset.
  6. Select Factory data reset from the given options.
  7. Then tap Reset device.
  8. If prompted, enter your password or PIN to continue.
  9. Then tap Delete all to confirm reset.

You can also reset to factory defaults through Android recovery. This option is recommended if your phone is not responding and reset via settings menu is not possible. After the reset, you will need to set up your device and enable necessary features including Wi-Fi, to use them again on your phone.

Usually, software problems are resolved by a factory reset. To see if it does, try to connect to your Wi-Fi internet and see if the connection is already stable. If the problem continues, then you’ll need more help.

Other options

You can contact your Internet service provider/carrier to report the issue and ask further assistance. Also have them check their outage boards for any ongoing outages that might have caused network service disruptions in your place. If possible, you can ask them to provision your wireless router/modem again to refresh your Internet service from their end.

Alternatively, you can escalate the problem to Samsung Support for other options and official recommendations. This should be considered among the last options if the problem started after installing a new software (Android) update on your Galaxy A6 2018 smartphone. In that case, intermittent Wi-Fi connection can be tagged among other post-update issues requiring a fix patch.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts that may also help you:

How To Fix Samsung Galaxy A6 Will Not Stay Connected To Wi-Fi

The #Samsung #Galaxy #A6 is one of the mid range Android smartphone model available in the market that performs quite well. This model uses an Aluminum body and has a 5.6 inch Super AMOLED display in the front. Under the hood is an Exynos 7870 octa core processor which when paired with its 4GB of RAM allows the phone to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 will not stay connected to Wi-Fi issue.

If you own a Samsung Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy A6 Will Not Stay Connected To Wi-Fi

Problem: I bought a Galaxy A6 used for my daughter. Not activated, just for her to use wifi and play games. The problem is it will not stay connected to WiFi. I’ve tried different WiFi broadcasts I’ve tried safe mode, I’ve tried putting in suggested it static settings from other pages. It will connect, but I immediately get a page telling me “webpage not available” and stating that the webpage at http://hla2.safemovedm.com/webping-s.html might be temporarily down or may have moved permanently to a new web address. It gives me some suggestions that are useless. And at the bottom of the page there is a checkbox to automatically accept T&C’s for this hotspot provider from now on. I check and uncheck it does nothing. I close that out, and after a few moments it will scan, disconnect and tell me the connection had turned off. After scanning three more times it just turns the wifi off.

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Perform a soft reset

The first thing that you will need to do in this case is to restart the phone by doing a soft reset. This will refresh the phone software and will usually fix this particular problem.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  • Press and hold the Power button to switch it back on.

Check if the issue still occurs.

Reset the network settings

If your phone has a problem connecting to the network then this is one of the best troubleshooting steps to perform. What this basically does is it will reset the network connections of the phone to its default factory conditions without deleting your phone data.

What happens in this case is that  

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

To perform this action just follow the steps listed below.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > General Management > Reset > Reset network settings.
  • Tap RESET SETTINGS.
  • If you have set up a PIN, enter it.
  • Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Check if the issue still occurs.

Connect the phone to a different Wi-Fi network

Sometimes this problem can be caused by the Wi-Fi network itself and not the phone. To check if this is the case you should try connecting the phone to a different Wi-Fi network.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. The best way to check if this is the case is to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the problem does not occur in this mode then it could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will usually store cached data in a special partition in the device. This data helps apps run faster making for a better mobile experience.There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step you should perform in case the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Black Screen After Drop

The #Samsung #Galaxy #A6 is one of the premium  mid range Android smartphone models available in the market today. This phone has an Aluminum unibody design which makes it quite sturdy. It uses a 5.6 inch Super AMOLED display while under the hood is the Exynos 7870 octa core processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 black screen after drop issue.

If you own a Samsung Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy A6 Black Screen After Drop

Problem: So two days ago I accidentally dropped my phone and it landed face down on the ground. The main problem is the constant black screen, however it does tend to vibrate when I press any button, except the multitask and back button (power, volume up & down all trigger it to vibrate) which tells me that it might not be too damaged on the inside. The screen is slightly cracked, with the most cracks situated on the top right corner of the device. After doing some research on resolving the problem a lot of solutions mentioned taking out the battery, but the problem with the A6 is that, other than the sim and duo memory card compartments, there isn’t anything on this model that I can open without possibly damaging the phone. If there is anything I can do to fix my phone, I’d really appreciate the solutions. Thank you so much in advance.

Solution: Since this issue occurred right after you dropped the phone then it’s very likely that this issue is now caused by a damaged hardware component, possibly the display. There are however other factors that can cause this problem which we will be trying to check by performing the troubleshooting steps listed below.

Perform a soft reset

The first thing you will have to do in this case is a soft reset. This is usually done when a phone becomes unresponsive however it can also be done for this particular problem.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the display now works.

Check if the problem occurs in Safe Mode

The next step is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which causes issues on the device To check if an app is causing this problem start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store cached data of apps in a dedicated partition of its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted when you perform this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the issue persists then you will have to bring the phone to a service center and have it repaired. It’s very likely that the display assembly of the phone will have to be replaced.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Touchscreen Not Working After Software Update

The #Samsung #Galaxy #A6 is one of the newest member of the A series of devices released this year. It is a sleek model made of a metal frame and a 5.6 inch Super AMOLED display that’s large enough to easily view various multimedia content. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the device to easily multitask between several apps. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 touchscreen not working after software update issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Touchscreen Not Working After Software Update

Problem: After allowing my phone A6 to update to Oreo 8.1 the touch screen no longer works. Samsung wants to charge me to fix it saying some packet installed incorrectly. I find lots of people on forums with the same problem but all the help videos and guides are dodgy or poorly explained. I am no tech wiz so I need some assistance please. Where do I get the previous software version so I can revert back to when my phone was working? And then how do I go about reverting back? Forget warranty Samsung can keep it I just need my phone to work.

Solution: Since this issue occurred right after a software update then it’s possible that this is caused by a software glitch. There might still be old software data left in your device. This data which should have been removed during the update process is now causing a conflict with the new software version resulting in this problem. Listed below are the troubleshooting steps that you need to do for this particular issue.

Perform a soft reset

The first thing you will need to do is to do a soft reset. This is usually performed on a phone that is unresponsive as it will refresh its software.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.
  • Press and hold the Power button to switch it back on.
  • Check if the issue still occurs.

Check if the problem occurs in Safe Mode

The next thing to do if the issue still persists is to check if an app you downloaded is causing the problem.. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the touchscreen works in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your device will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the above steps fails to fix the problem then you can try to flash an older firmware version to your phone. You can get the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Random Battery Drain

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #A6 fix the issues that they are experiencing with their phone. This is one of the newest members of the A series of devices released this year. This phone sports a full metal body with a 5.6 inch Super AMOLED display. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the device to runs apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 random battery drain issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Random Battery Drain

Problem: I’ve had the Galaxy A6 for over a month. Battery behaviour is normally completely fine, but occasionally there is huge battery drain caused, I think, by being in an area or building with low signal. Battery statistics don’t show anything particularly unusual when this happens, just exaggerated drain. Often I’m not using the phone when I notice it’s gotten hot, noticed the battery draining, or one time when overnight it lost 40% in 6 hours. My only fix is to put it into extreme power saving mode. Are there any other ways to detect of an app is in ‘wakelock’ or similar other than in Settings, as like I said, nothing untoward is obvious.

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

One factor that can cause this problem is the low signal in your area since the phone will be boosting its antenna signal just to get a stable connection which in turn uses up battery life. There are however other factors that can also cause this problem which we will be checking.

Perform a soft reset

If your phone has a lot of services running then it will use up more battery life. Try doing a soft reset then check if the issue still occurs.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.

Check if the problem occurs in Safe Mode

Try to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which makes it use up more battery life. To check if an app is causing this problem you need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the battery drain issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Cached data of apps is usually stored by the phone in a dedicated partition of its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

 

How To Fix Samsung Galaxy A6 Video Playback Gets Interrupted

The #Samsung #Galaxy #A6 is a premium mid range Android device release earlier this year which uses a large 5.6 inch Super AMOLED display. This model is best suited for consumers who don’t want to spend a lot on a mobile device but want a flagship quality experience. Under the hood is an Exynos 7870 processor which when combined with 4GB of RAM allows the device to run apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 video playback gets interrupted issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Video Playback Gets Interrupted

Problem: During video play, the video will act like I am pressing either the home or back buttons. This also occurs and interrupts in applications that use video recording. The video does not fully pause, stop, or “go back” but there is a slight “glitch” where it is noticeable. For example, I could be watching a video clip in Facebook, and the main thumbnail presenting the video will quickly appear. It does not last long but 1/4 of second. in another application that takes videos, the recording “has been interrupted” and you need to re-record. If I am recording an audio file, something occurs where the recording fails and you need to start over again. It seems to want to do this “glitch” every 60 seconds. It almost seems like its a cycle. Every 60 seconds it does this… regardless of what I am doing. I have wiped the cache, raw files, Software updated, restarted multiple times, and everything but a master reset. What do you think?

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then you should download and install it first.

Since this is most likely caused by a software glitch we will be doing the software related troubleshooting steps that are recommended for this particular issue.

Perform a soft reset

The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone has fully started check if the video playback issue has been resolved.

Check if the problem occurs in Safe Mode

The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which causes issues on the device To check if an app is causing this problem start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store cached data of apps in a dedicated partition of its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Does Not Charge

The #Samsung #Galaxy #A6 is one of the newest A series devices released this year that uses a 5.6 inch Super AMOLED Infinity Display. This is an expansive screen with a vivid resolution making the phone great to use for viewing various multimedia content. It is capable of handling even the most demanding apps thanks in part to its Exynos 7870 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 does not charge issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Does Not Charge

Problem: Hi, I have some charging issues with my Samsung Galaxy A6 (2018). The phone was bought in August 2018 and it won’t charge anymore. I have tried all steps – except for the full factory reset (the problem also occurs when the phone is turned off).I haven’t done any wrong movement when plugging in/out or the phone hasn’t fallen on the ground, so I don’t see any reason why the hardware should be broken. As the phone is still 1 year old, it would be very disappointing if I would have to buy a new device. Do you see any other possibilities? Thank you in advance.

Solution: Before proceeding with troubleshooting this problem it’s best to make sure that the phone is running on the latest software version. If a new update is available then I suggest that you download and install it first.

Perform a soft reset

The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone has fully started check if you are able to charge the device.

Clean the charging port of the phone

In case the phone does not charge it’s time to clean the charging port making sure that it does not have any dust or debris stuck in it. Use a can of compressed air to clean the charging port of the phone. Make sure that any particles present in the port are removed.

Charge the phone using a different charging cord and wall charger

Once the port is clean try to check if you are able to charge the phone with a different charging cord and wall charger. Make sure that this has been tested to work on another device. You can also check if the phone can charge from a computer USB port. This way you can determine if the problem is caused by a non-functioning pin in the charging port.

Check if the problem occurs in Safe Mode

The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which causes issues on the device To check if an app is causing this problem start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If you are able to charge the phone in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that the data stored in the phone will be deleted in this process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone yet after the reset instead check if it can charge.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy A6 Battery Drains Fast

The #Samsung #Galaxy #A6 is one of the newer models of the A series of devices released this year. This phone uses an Aluminum body and sports a 5.6 inch Super AMOLED display which is great to use for viewing various multimedia content. Under the hood is an Exynos 7870 octa core processor with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 battery drains fast issue.

If you own a Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix Samsung Galaxy A6 Battery Drains Fast

Problem: My phone battery tends to discharge at a rate of between 1-3% per minute while active when using something such as the internet, sometimes a bit faster when playing a game. On frequent occasions my phone battery will be around the 80-90% charge and when I open a game the phone will randomly restart and suddenly have only between 9-20% charge. On two occasions I have had the phone on a low charge of about 40%, I have started to charge and then decided to charge faster I will turn my phone off. As soon as I turn it off and the screen shows the turned off animation for charging, the % is suddenly 90% and stays that way when I turn it back on.

Solution: Before performing any troubleshooting steps on this phone its best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
Your phone will usually drain its battery quickly if there are a lot of services running. The first thing to do in this case is to refresh the phone software by doing a soft reset.

  • Hold the Power button for 3-5 seconds.
  • Tap Power off.
  • When the device has shut down completely, wait approximately one minute. This will help make sure that the cache and temporary files are wiped from the device.

Check if the problem occurs in Safe Mode

The next thing to do is to check if an app you downloaded is causing the problem. There are instances when an app is not optimized properly to run on your phone which makes it use up more battery life. To check if an app is causing this problem is to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the battery drain issue does not occur in this mode then the problem could be caused by one of the apps you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your device will store cached data of apps in a dedicated partition in its internal storage. This data helps apps open faster making for a better mobile experience. There are however instances when this cached data can become corrupted and can cause issues with the device. To check if this is what’s causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition’.
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

The last troubleshooting step you will have to do if the above steps fails to fix the problem is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.

  • Make sure that the phone is off.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Once the phone has fully started do not install any apps in your phone yet. Try to check first if the battery drains quickly.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component, possibly by an issue with the battery. You will need to bring the phone to a service center and have it checked if this is the case.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.