How To Fix Samsung Galaxy A6 Keeps On Restarting After Software Update

The #Samsung #Galaxy #A6 is a mid range android device released last year which is one of the newest members of the A series of devices. It is an affordably priced smartphone that sports a 5.6 inch Super AMOLED display on an Aluminum body. Under the hood is an Exynos 7870 processor paired with 4GB of RAM which allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 keeps on restarting after software update issue.

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How To Fix Samsung Galaxy A6 Keeps On Restarting After Software Update

Problem: Shortly after a software update my Samsung A6 started randomly restarting. Did the battery pull thing but didn’t help. So I Googled it. Found your website . Tried everything I could do except a factory reset . Remembered reading others had issues with game apps. I only have 3 , Solitaire, Suduko, and a word app . sure enough, only restarted when I used them! Found an app I never downloaded, called “Game Optimizing Service” . Could not force stop. Tried to uninstall. Would only let me uninstall updates. Thought it worked, it disappeared from app list . Game apps worked again. next day started to restart again. The GOS app had come back. Did this for a few days. Called AT&T, they said it was a system app. Couldn’t do anything g over the phone. Told me to go to Best Buy and visit their rep. Have not gotten there yet. However, the game apps work for two days now before the phone restarts. Version 8.1.0

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.


The Game Optimizing Service app is a Samsung system app which means that you won’t be able to uninstall it. What it does is it helps minimize the battery from draining quickly while playing games with the device.

If your phone is randomly restarting after a software update then this is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps you need to perform for this particular problem.

Perform a soft reset

This is usually done when the phone is frozen or when it does not turn on or off but is also recommended in this case as it will refresh the phone software.

  • Press and hold the Power and Volume down buttons for 12 seconds.
  • Use the Volume down button to scroll to the Power Down option.
  • Press the Home key to select.

Check if the issue still occurs.

Start the phone in Safe Mode

Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key.
  • When Samsung appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Release the Volume down key when you see Safe Mode on the device.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the Galaxy A6

There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.

  • Switch OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
  • Press “Power” to select the highlighted option
  • After the process is done, ensure “Reboot system now” and press “Power”

Check if the issue still occurs.

Factory reset the Galaxy A6 using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to backup your phone data before proceeding.

  • Turn OFF your phone using the Power button.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone after the reset. What you should do first is to try to check if the phone still restarts on its own.

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