The #Samsung #Galaxy #A6 is one of the latest models in the A series of devices that has been available in the market since last year. This is a solid performing device that does not cost a lot which is why it’s popular among consumers. This device uses an Aluminum body with a 5.6 inch Super AMOLED display on the front. Under the hood is an Exynos 7870 processor combined with 4GB of RAM which allows the phone to run apps with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 stuck on boot logo issue.
If you own a Samsung Galaxy A6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy A6 Stuck On Boot Logo
Problem: This past Saturday morning I put my phone to charge and left it on, when I came back to check on it I found it turning off and then turning back on by itself. My phone hasn’t been turning on since that happened. Now when I try to turn my phone on it starts off with the Samsung logo and then it shows my carriers logo, which would be Boost, and then it just freezes right when the Boost logo appears. The previous night I had downloaded two games; one game I had owned on my previous phone and it never caused my phone any problems, and the second game that I downloaded was my first time trying it. I think that the second game may be what is causing me to not be able to turn my phone on. I’ve tried the volume down and power key method and it’s not helping. I’ve been thinking that maybe I could try to factory reset my phone and if that works turn on safe mode. What do you recommend I do?
Solution: There’s a big possibility that this problem is caused by a software glitch which is why we will be troubleshooting the software of your phone first.
Remove the micro SD card
If your phone has a micro SD card installed and it has developed some corrupt sectors then this can cause issues with the phone software. Remove the microSD card then check if the issue still occurs.
Perform a soft reset
This is usually done when the phone is frozen or when it does not turn on or off.
- Press and hold the Power and Volume down buttons for 12 seconds.
- Use the Volume down button to scroll to the Power Down option.
- Press the Home key to select.
Check if the phone can start normally.
Start the phone in Safe Mode
Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key.
- When Samsung appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Release the Volume down key when you see Safe Mode on the device.
- Uninstall apps that are causing a problem.
Check if the issue still occurs.
Wipe the cache partition of the Galaxy A6
There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.
- Switch OFF your phone using the Power button.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
- Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
- Press “Power” to select the highlighted option
- After the process is done, ensure “Reboot system now” and press “Power”
Check if the issue still occurs.
Factory reset the Galaxy A6 using the hardware keys
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process.
- Turn OFF your phone using the Power button.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.
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