Lg g7 thinq Archives

How to fix LG G7 ThinQ can’t hear caller issue

We’ve been getting reports that a lot of LG G7 ThinQ users have a problem with calls going silent for a while now so this post is meant to address that. Just like in other Android devices, this problem is usually due to a software or app issue. In most likelihood, you should be able to fix this problem on your own. Learn what to do by following our solutions below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

How to fix LG G7 ThinQ can’t hear caller issue

There are a number of possible factors that can cause your problem. Follow our suggestions below to fix this problem.

Verify speaker is working. The first thing that you want to do is to confirm whether or not it’s a phone speaker issue. Check if it’s a possible audio issue by recording your voice talking. If your phone no longer makes sound no matter what you do such as when listening to music or playing a game, that’s a clear case of a speaker problem. You must skip all the troubleshooting steps below and go straight to factory reset to know if it’s a software problem.

Check if it’s a contact issue. Does the problem only occur when talking to one contact? If that’s the case, the reason for that is most likely coming from the other end. Tell your contact to troubleshoot on his or her end to figure out the cause.

Forced reboot. Refreshing the system is one of the basic troubleshooting steps to do in this case. If the problem is being caused by a temporary bug, a restart will most probably help. Here’s what you need to do:

Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone reboots.

Forced reboot is a good way to simulate the effects of physically disconnecting the battery. If it won’t make a difference, proceed to the rest of the troubleshooting steps below.

Toggle Airplane Mode. Turning Airplane Mode on and off is sometimes effective in fixing network troubles for this device. Make sure to do it if forced reboot has no effect. Here’s how to do it:

Tap Settings from the Home screen.
Tap Network & Internet.
Navigate to the Airplane mode menu then tap the switch to turn the feature on. After about 30 seconds, tap the switch again to turn off Airplane Mode.
Restart the device.
Check for the problem.

Wipe cache partition. Android uses a special cache called system cache to load apps quickly and do certain tasks efficiently. Sometimes, the system cache gets corrupted, causing problems. To ensure that the phone has fresh system cache, you can clear the cache partition with these steps:

Turn the device off.
Press and hold the Power button and the Volume Down button.
Release both buttons when the System Recovery screen appears.
Use the volume buttons to navigate to Wipe Cache.
Select the Power button to confirm Wipe Cache action.

Clear cache of Phone app. In case the problem lies on the cache of the Phone app, the first thing that you can do is delete the Phone app cache and see what happens.

How to clear an app cache:

Open Settings app.
Tap Apps & notifications.
Tap App info.
Tap the appropriate app.
Tap Storage.
Tap Clear cache. This option may not be available for some apps. If there’s no option for you to clear a browser cache, go ahead and clear its data instead.

Clear data of Phone app. If clearing Phone app’s cache won’t help, follow it up by clearing the data. The steps should be similar. Here’s how:

Open Settings app.
Tap Apps & notifications.
Tap App info.
Tap the appropriate app.
Tap Storage.
Tap Clear data. This option may not be available for some apps. If there’s no option for you to clear a browser cache, go ahead and clear its data instead.

Use another Phone app. To further check if the reason for the problem is app-related, you can try using another app when making calls. If you have social media apps like Facebook Messenger, you can use it to see if calling works.

Replicate the issue on Safe Mode. Sometimes, a poorly coded app may interfere with Android and results to problems. To check if one of your apps is to blame, run the phone on safe mode and try to make a call (you can ask someone to call you). If sound is present during this call, that means you have a bad app problem.

To restart to safe mode:

Ensure the device is powered off.
Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
Select Safe mode. You can use the Volume buttons to highlight the option and the Power button to select.
The device starts up with ‘Safe mode’ displayed in the lower-left. This may take up to 1 minute to complete.
Ask someone to call you.
Check for the problem.

If the problem is not present on safe mode, you should use elimination method to identify which of your apps is to blame. Here’s how:

Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
After you uninstall an app, restart the phone to normal mode and check for the problem.
If your LG G7 ThinQ is still problematic, repeat steps 1-4.

Reset network settings. Another important troubleshooting step that you can do in this case is to ensure that you reset all network settings on your device. Doing so will erase cellular and wifi network settings. Here’s how it’s done:

Open Settings app.
Tap System.
Tap Restart & reset.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

Check SIM card. Some network problems are caused by SIM card fault. Try to insert another SIM card or use your SIM on another phone. Either way should help you tell if your current SIM is causing the problem or not.

Factory reset. Wiping your phone and returning its software settings to their defaults might look extreme but it’s the last troubleshooting step that you can do in this case.

To factory reset:

Create a backup of your personal data.
Turn off the phone.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

Get help from your carrier. There’s only so much that you can do for this issue. If none of our suggested steps above help, call your carrier and let them troubleshoot the problem. At this stage, you already know that it’s not a device problem so there must another factor outside the phone causing it.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix LG G7 ThinQ Not Reading MicroSD Card

The #LG #G7ThinQ is a premium high end Android smartphone released last year which is not only IP68 certified but is also MIL-STD-810G compliant for shock endurance. This phone has a solid body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.1″ QHD+ FullVision MLCD+ RGBW display which is great to use for watching various multimedia content while under the hood is a powerful Snapdragon 845 processor combined with 6GB of RAM allowing it to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ not reading microSD card issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix LG G7 ThinQ Not Reading MicroSD Card

Problem: My LG G7 ThinQ phone suddenly quit reading my micro SD card (SanDisk Ultra Plus 128GB). I mostly have music and photos on the card, but cannot access them. The apps do not even see them. When I open the file manager it correctly shows the Internal Storage (128GB) but says the SD card is not inserted. I am able to read and access the card on my PC when I insert it into an SD Adapter. I have removed and reinstalled the card multiple times. The phone does not have a removable battery, so I followed your directions to simulate it (hold power and volume down button/Power down) both with and without the card installed. None of these attempts have worked. The last system update was December 19, 2018. This issue began January 29, 2019. Do you have any other suggestions to fix this issue?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

The first thing you will want to do in this case is to verify if the card is working by having another device read it. If you have a computer then use a card reader to connect your card to it. If it can’t be read then it is most likely corrupted already and needs to be replaced with a new one.

In case it can be read then I suggest that you backup the contents of the card by copying to your computer. Once this is done format the card using the FAT32 partition then insert it back to your phone.

In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

The first thing you will need to do whenever your phone becomes unresponsive is to do a soft reset which should also work in this case as this will refresh your phone software and will usually fix most minor software glitches. The soft reset is done by pressing and holding the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. When the phone turns on check if the issue still occurs.

Check if the problem occurs in Safe Mode

Sometimes the problem can be caused by an app that you recently downloaded You can check if this is what’s causing the problem by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

With the screen on, press and hold the Power key.
In the options menu that displays, press and hold Power off.
When prompted to restart in Safe Mode, tap OK.
After your device restarts, it displays Safe mode at the bottom of the screen.

If the phone can read the microSD card in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
Use the Volume down button to select Wipe Cache .
Press the Power button to confirm.
Use the Volume down button to highlight Yes.
Allow several minutes for the process to complete.

Check if the phone can read the microSD card.

Perform a factory reset

One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data.

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
‘Factory data reset’ appears.
Use the Volume down button to highlight Yes.
Press the Power button to confirm.
Erase all user data and restore default settings’ appears.
Use the Volume down button to highlight Yes.
Press the Power button to reset the device.

If the above steps fails to fix the problem then try using a new microSD card on the device. If the issue still remains then you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix LG G7 ThinQ “Phone not working” bug

“Phone not working” error in LG G7 ThinQ is usually due to a software bug or app glitch. Learn how to deal with this bug below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to fix LG G7 ThinQ “Phone not working” bug

When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report.

Solution: When it comes to problems with app errors, there’s often no way to know right away where the problem lies. Be sure to follow our suggestions below on how to deal with “Phone not working.”

Restart the app. Forcing a problem app to restart is often an effective solution. Make sure that the Phone app closes and restarts normally. This is to refresh the app and clear any temporary bug that may have developed. Here’s what you can do:

From a Home screen, Open Settings.
Tap Apps & notifications.
Tap App info.
Locate then select the Phone app.
Note If system apps aren’t visible, tap the Menu icon Menu Icon (upper-right) then tap Show system.
Tap Force stop.
Tap OK.

Force reboot the phone. Temporary system bugs may develop if a device is kept running for a long time. If you haven’t tried restarting your LG G7 ThinQ yet, you can simulate the effects of a “battery pull” to refresh the system. This won’t delete any personal data so it can be done safely. Forced reboot is the equivalent of physically removing the battery. While you can’t disconnect the battery from your LG G7 ThinQ, you can simulate its effects by doing a forced reboot. To do that, simply press and hold the Power and Volume down key for 8 seconds. This will force the device to shut down as if the battery has been disconnected, and then turn back on, as if you’ve inserted the battery again.

Check Phone app Permissions. Some apps need extensive permissions in order to work properly. The same is true of all core apps like the stock Phone app. If it’s restricted in some way, it may crash and show the “Phone not working” bug.

To check if your LG G7 gives it the necessary permission, follow the steps below:

Open Settings app.
Tap the ‘General’ tab.
Tap Apps & notifications.
Select Phone app.
Tap Permissions.

Clear Phone app cache. There may be an issue with the app’s cache. To ensure that Phone app is using a fresh cache, try to delete the current one. Here’s how:

From the Home screen, tap Settings.
Tap the ‘General’ tab > Apps & notifications.
Tap App info.
Tap the filter to select the following: All, Enabled, Disabled
Tap the desired app, then Storage.
Tap Clear cache.
Hit YES to confirm.

Reset Phone app to defaults. Clearing of app’s data follows the clearing of the cache if nothing works. By doing this, the Phone app will be, in effect re-installed because it will reverted to its factory state. Be sure to back your contacts and other data ahead to time in order to avoid losing them. If you want, yo can use Google’s servers or cloud to save them.

Once you’ve taken the steps to safeguard your contacts, you can then go ahead and clear the data. Here’s how:

From the Home screen, tap Settings.
Tap the ‘General’ tab > Apps & notifications.
Tap App info.
Tap the filter to select the following: All, Enabled, Disabled
Tap the desired app, then Storage.
Tap Clear data.
Hit YES to confirm.

Check for bad third party app. If the problem started after you installed an app, delete that app and see if it fixes the bug. If you have no idea whether there’s a possibility of a bad app trouble, then go ahead and restart your phone to safe mode.

Here’s how to do that:

With the screen on, press and hold the Power key.
In the options menu that displays, press and hold Power off.
When prompted to restart in Safe Mode, tap OK.
After your device restarts, it displays Safe mode at the bottom of the screen.
Charge the phone.

Remember that no third party app should be able to run while your device is on safe mode. This means that all there’s definitely a problem app should the error stop. To identify the culprit, you must use the good old elimination process. Here’s what you need to do exactly:

Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
After you uninstall an app, restart the phone to normal mode and check for the problem.
If your LG G7 ThinQ is still problematic, repeat steps 1-4.

Reset network settings. There may be a network setting or settings that has been modified before this problem started. Try to clear your device’s network settings to see if that will fix the “Phone not working” error.

Open Settings app.
Tap Restart & reset.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.
Check for the problem.

Reseat SIM. In some similar cases in the past, temporarily disconnecting the SIM card helps in fixing network and Phone app errors. Be sure to try it on your case and see if works.

To prevent corrupting data, be sure to power down your phone before removing the card. Do the same before inserting it.

Clear cache partition. Sometimes, a corrupted system cache can cause problems. Android uses a set of temporary files to load apps faster called system cache. If this cache becomes outdated or corrupted, the phone may encounter performance problem, app crashes, and other sorts of problems. To see if a corrupted system cache is to blame, follow the steps below to clear the cache partition.

From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Storage > Internal storage.
Wait for menu options to finish calculating.
Tap Free up space.
Tap Temporary files & raw files.
Select the following options:
Cached data
Clip tray temporary files
Raw files from camera
Tap Delete > DELETE.

Install updates. Making sure that the software on your device is up-to-date is one of the ways to lessen the chances of bugs from developing. While there’s no guarantee that it will fix the issue you’re having, it still is highly recommended whether or not you have an issue.

Factory reset. Factory reset is a drastic solution in this case but it may be the only effective way to fix the problem at this stage. Make sure to create a backup of your files or data before doing it.

Back up all data on the internal memory before performing a master reset.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix LG G7 ThinQ Gets Stuck On LG Logo

The #LG #G7ThinQ is a premium Android device that is popular among consumers due to its numerous outstanding features. This is an IP68 certified device that’s made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 6.1″ QHD+ FullVision MLCD+ RGBW display which is a great size for viewing various multimedia content. Under the hood is a Snapdragon 845 processor combined with 6GB of RAM allowing the device to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ gets stuck on LG logo issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix LG G7 ThinQ Gets Stuck On LG Logo

Problem: This just started yesterday! I turn on the phone, it shows the LG G7 ThinQ logo, then goes to LG Life’s Good logo only and freezes there, the little circle thing around the logo is moving, but nothing happens! Waited like 2 minutes yesterday and today, but, nothing, did restart a few times, when I did get in ( power+volume down is the only way it comes in) I cleared all the caches from 3 different places ( internal rom, SD card and memory ram), still same issue?? Phone was purchased new from Virgin Mobile Canada on Dec 28th 2018. It has the Android 8.0 Oreo update. I wouldn’t have even got a new phone cuz I was really happy with my 3 year old LG G4, it has an awesome case and tempered glass on it, but I lost it on the 27th doing courier and I believe I or someone else ran over it, thought the screen was completely damaged when lady at Walmart gave it back to me, but it was just the tempered glass ( well worth the money for them, by the way) put new screen protector on it, it texted and made calls, got home and it wouldn’t connect to WiFi or data network, doesn’t show a list of nearby Wifi connections or a few wireless printers like it used to, took it apart ( like I did before to replace the vibrator) but couldn’t figure out where or how to replace the antenna, but not even sure that’s the issue cuz it makes calls and texts no problem, everything else is perfect, case and screen protector did there job……. mostly!!! That’s why I got new one! I know on the site where I found the link for this form it said be very detailed whew asking question, is this enough detail? Let me know! Thanks!!!

Solution: The first thing that you will want to do when the device is stuck on the boot logo is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.

Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port.
Use a wall charger to fully charge the phone. In case the charging indicator does not appear then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port or try using a wireless charger.

Once the battery has sufficient charge remove the microSD card of the phone ( if you have one installed) then proceed with the additional steps listed below.

Perform a Soft Reset

The first thing you will need to do whenever your phone becomes unresponsive is to do a soft reset. This will refresh your phone software and will usually fix most minor software glitches. The soft reset is done by pressing and holding the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. When the phone turns on check if it still gets stuck on the boot logo.

Check if the problem occurs in Safe Mode

Sometimes the problem can be caused by an app that you recently downloaded You can check if this is what’s causing the problem by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

With the screen on, press and hold the Power key.
In the options menu that displays, press and hold Power off.
When prompted to restart in Safe Mode, tap OK.
After your device restarts, it displays Safe mode at the bottom of the screen.

If the phone can boot successfully in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
Use the Volume down button to select Wipe Cache .
Press the Power button to confirm.
Use the Volume down button to highlight Yes.
Allow several minutes for the process to complete.

Check if the phone will now boot normally.

Perform a factory reset

One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data.

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
‘Factory data reset’ appears.
Use the Volume down button to highlight Yes.
Press the Power button to confirm.
Erase all user data and restore default settings’ appears.
Use the Volume down button to highlight Yes.
Press the Power button to reset the device.

If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix LG G7 ThinQ charging issue: charges slowly or won’t charge at all

Hello Android fans! Welcome to another troubleshooting article to fix LG G7 ThinQ charging issue. If you have an issue with your LG G7 ThinQ not charging properly, this post might help. Find out the things that you can do about it below.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: LG G7 ThinQ won’t charge

Bought it on Nov of 2018 new no warranty off eBay. The problem started on Monday. It recognizes that it’s plugged in but it’s not charging, Then I took the battery out and put it back worked like nothing was wrong. Today the same problem came back again.. I have googled and tried many things but sometimes it is charging very slow and gets to 5% and stops. Sometimes the white circle is just rotating like is searching for something and then it goes back an says charge before turning on. I don’t have any other LG cable or battery. Runs the latest android version.

Solution: For an issue like this, the same set of troubleshooting steps that we’ve always shared must be followed. There’s a 50-50 chance that the problem can be caused by a hardware fault so if the following troubleshooting steps below won’t help, you should consider getting help from a professional.

Forced reboot

The LG G7 ThinQ is originally designed to have non-removable battery pack. Instead of exerting effort in removing the battery, which may accidentally lead to problems if not done properly, you can try to simulate its effects. To do that, follow these steps:

Press and hold the Power button (upper-right edge) and the Volume Down button (left edge) for approximately 5 seconds or until the device power cycles.

As much as possible, try to avoid disconnecting the battery in this device to lessen the chances of making a mistake and causing permanent hardware damage.

Use another set of charging accessories

When troubleshooting any charging issue for whatever device, it’s important to check if the charging cable and adapter are working fine. If you can’t readily find another set of accessories, be creative with it. If you know someone with the same phone, try to use their cable and adapter. If you are in range of a local retail store where you can use an official and known working cable and adapter, go there and charge your phone using them. This is an important troubleshooting step that you must do at this stage. You’ll hate to waste your time and effort doing other troubleshooting steps when the problem lies on the cable or adapter in the first place. Charging cables and adapter may lack moving parts but they can still become damaged internally. Even if there are no visible damage outside, the tiny wires inside the cable can break without you knowing it. That in turn can lead to charging problems.

Check the charging port

This troubleshooting step is superficial and very limited. Still, you want to do it to see if there are obvious marks of physical damage that might cause charging problems. A dirt in the charging port or some foreign objects inside may block the cable during charging. This can possibly lead to problems you now have. Your aim here is really simple — take a look. There’s no way for you to know exactly if the charging port system is in perfect working condition because that’s the job of a tech. The most that you can do at this time is to clean the port using a can of compressed air.

Calibrate battery

Charging problems can sometimes also be caused by a software bug. For instance, charging can become erratic sometimes if the device has run for a long time without stopping. This can cause Android to lose track of true battery levels, which may then lead to premature shutdowns. In other cases, it can also cause the phone to charge improperly. To check if your device has trouble detecting battery levels, we suggest that you calibrate it at this time. Here’s how:

Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
Charge the phone until it reaches 100%. Be sure to use original charging equipment for your device and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
After the elapsed time, unplug your device.
Restart the device.
Use your phone until it completely runs out of power again.
Repeat steps 1-5.

Check for bad apps

One of the reasons for a lot of charging problems in the past is bad apps. Some poorly coded apps may interfere with Android and cause problems. To check if that’s the reason why your LG G7 ThinQ does not charge properly, try to restart your phone to safe mode. Once there, charge the phone and see if there’s a difference. Here’s how to boot your device to safe mode:

With the screen on, press and hold the Power key.
In the options menu that displays, press and hold Power off.
When prompted to restart in Safe Mode, tap OK.
After your device restarts, it displays Safe mode at the bottom of the screen.
Charge the phone.

If your device charges normally for a few times on safe mode, that means an app is to blame. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

Boot to safe mode.
Check for the problem.
Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
After you uninstall an app, restart the phone to normal mode and check for the problem.
If your LG G7 ThinQ is still problematic, repeat steps 1-4.

Factory reset

A drastic way to check if there’s a software bug that mistakenly triggers the system is factory reset. Make sure to back your personal data first before you wipe the phone and return its settings to their defaults.

To factory reset your LG G7 ThinQ:

Create a backup of your files.
From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Restart & reset.
Tap Factory data reset.
If desired, tap the Erase SD card checkbox.
Tap RESET PHONE.
Tap Delete all.
Tap RESET

Get support from LG

Should the phone remain problematic when charging even after you wiped it, there must be a deeper reason for it. There may be a hardware malfunction behind the trouble. In this case, it is most likely a hardware issue. Contact LG so they can set up a repair appointment for you.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix LG G7 ThinQ No Service Error After Software Update

The #LG #G7ThinQ is a flagship quality device released last year which has several excellent qualities. This phone uses a waterproof body made of an Aluminum frame with Corning Gorilla Glass on the front and back. It has a 6.1″ QHD+ FullVision MLCD+ RGBW display which is great to use for viewing various multimedia content while under the hood is a Snapdragon 845 processor paired with 6GB of RAM which allows the phone to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ no service error after software update

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix LG G7 ThinQ No Service Error After Software Update

Problem: Hello, Nice site very interesting. I’m glad I found you guys I’m hoping maybe I get lucky and it seems like I can’t get this fixed too many low level text or something I don’t know ..lol. on December 28 I downloaded the software update and I guess it gave me the 8.0 Oreo..after that I couldn’t receive or send data. I couldn’t turn on the button receive or make calls and it said no service at the top left corner . Also on settings mobile networks tab is grayed out and doesn’t do anything when you tap on it . Data manager tab underneath in gray letters it says connection not allowed … I cannot do a hard reset.. I have to try everything else because I’ll lose all my text and I have a lot of important texts and they have to be transferred to another phone and what to do buy another phone to transfer it to trying to avoid that too ..so I have to try to fix this in someway ..somehow ….I hope I can come up with something for this time of given up anytime soon, this iPad hangouts free calling life isn’t that great I’m probably gonna leave T-Mobile and go to Mynt mobile after this if I get it fixed ..lolol..I hope you can help me guys thank you very much !!!!

Solution: Since this issue occurred right after a software update then this is most likely caused by a software glitch. Follow the troubleshooting steps listed below to fix the problem.

Perform a soft reset

This step is usually performed when a phone is unresponsive. To do this just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release.

Try to check if the issue still occurs.

Check if the problem is network related

The next step you need to do is to verify if the problem is caused by network issue. Go to an area that is known to have a very good signal and check if the issue still occurs. It’s best to check if other devices under the same network are getting a signal in this particular area. You should also check if the SIM card you are using is causing the problem by replacing it.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

From the home screen, press and hold the Power key.
Release the Power key, then tap and hold Power off.
Read the Reboot to safe mode message and tap OK.
The device will power off and restart in safe mode.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Sometimes the phone’s cached data can get corrupted and when this happens certain issues can occur on the device. To eliminate this possibility you will have to wipe the cache partition of the phone.

From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Storage > Internal storage.
Wait for menu options to finish calculating.
Tap Free up space.
Tap Temporary files & raw files.
Select the following options: Cached data, Clip tray temporary files, Raw files from camera
Tap Delete > DELETE.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before performing this step as it will be deleted in the process.

Factory reset from the settings menu

From the Home screen go to Settings.
Tap the ‘General’ tab.
Tap Restart & reset.
Tap Factory data reset.
If desired, tap the Erase SD card checkbox.
Tap RESET PHONE > Delete all > RESET

Factory reset using the hardware keys

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. I recommend that you bring this to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix LG G7 ThinQ Text Message Notification Not Working

The #LG #G7ThinQ is a flagship quality phone released last year which has become popular among consumers due to its numerous excellent features. This model has an Aluminum frame with Corning Gorilla Glass protection in the front and back. It uses a large 6.1 inch QHD+ FullVision MLCD+ RGBW display making it great to use for viewing various multimedia content. Under the hood is a Snapdragon 845 processor combined with 6GB of RAM which allows the phone to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ text message notification not working issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix LG G7 ThinQ Text Message Notification Not Working

Problem: I have a LG G7 ThinQ and all my notification sound works on my phone except for my messages. I tried fixing it myself, thinking it was an easy fix, by going into my apps/notifications settings and clicking the messaging app. However, when I get there all the options to turn my sound notifications on are the color grey and won’t let me click on them; blocked from me in a way. I’ve went threw my settings directly from the message app and all is okay on that side. It makes no sound or vibration, but will show my visually when I get a new text. Please help me… Thank you.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing that you will need to do in this case is to make sure that the text message notification setting of the phone is set properly.

From a Home screen, tap Messaging.
If prompted to change the default SMS app, tap NEXT > YES to confirm.
Tap the Menu icon Menu icon (upper-right).
Tap Settings.
Tap Notifications.
Tap New message to turn on
When on, tap Notification sound.
Select a sound then tap OK.

Check if the issue is now resolved.

Check if the problem occurs in Safe Mode

There’s a possibility that an app you have downloaded is causing this problem. If you have downloaded an app before experiencing this problem then that app could be the culprit. To check if the problem is caused by an app you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

Make sure the device is powered off.
Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
Select Safe mode. Use the Volume buttons to highlight the option and the Power button to select.
The device starts up with ‘Safe mode’ displayed in the lower-left.

Try to check if you are getting text notifications in this mode. If the issue does not occur then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Sometimes the phone’s cached data can get corrupted and when this happens certain issues can occur on the device. To eliminate this possibility you will have to wipe the cache partition of the phone.

From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Storage > Internal storage.
Wait for menu options to finish calculating.
Tap Free up space.
Tap Temporary files & raw files.
Select the following options: Cached data, Clip tray temporary files, Raw files from camera
Tap Delete > DELETE.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before performing this step as it will be deleted in the process.

Factory reset from the settings menu

From the Home screen go to Settings.
Tap the ‘General’ tab.
Tap Restart & reset.
Tap Factory data reset.
If desired, tap the Erase SD card checkbox.
Tap RESET PHONE > Delete all > RESET

Factory reset using the hardware keys

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

Once the reset is complete the issue should now be fixed.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to hard reset on LG G7 ThinQ

Learning how to hard reset on your LG G7 ThinQ can be handy if you’re faced with problems that simple troubleshooting steps can’t address. If your device keeps freezing, has app problems, not syncing, has screen troubles, is making unexplained noises, or has any other issues that won’t go away, factory reset might help.

Before doing a hard reset or factory reset, you want to make sure that you remove the Google account from the device. This will ensure that you won’t encounter any issues later on with Factory Reset Protection.

Doing a hard reset will delete the following:

contacts
Email accounts
System and app data
App settings
Downloaded apps
Media (Music, pictures and videos, etc.)
Personal data such as photos, videos, etc. that are stored in the internal memory.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Method 1: How to hard reset on LG G7 ThinQ via Settings Menu

This should be the primary option that you want to use when doing a hard reset on your device. It is easy to do, simple, and fast. In many cases, users only hard reset their device as a last option. If Settings menu is working and you can access it normally, then factory reset on your is as easy as following instructions. Below are the steps to do that.

Create a backup of irreplaceable data in your internal storage before performing a master reset.
From the Home screen, open Settings app.
Tap the General tab.
Tap Restart & reset.
Tap Factory data reset.
If desired, tap the Erase SD card checkbox.
Tap RESET PHONE.
Tap Delete all.
Tap RESET.
Wait for the factory reset to finish and the phone to restart.
Set your phone up again.

Method 2: How to hard reset on LG G7 ThinQ using hardware keys

The second method of doing hard reset on your LG G7 ThinQ is an option that you should take if Settings menu is inaccessible. This requires pressing a set of hardware buttons in order to load the device to Recovery Mode. If you’re having trouble booting up the phone, or if you want to wipe the device outside Settings, then this is how you do it:

Create a backup of irreplaceable data in your internal storage before performing a master reset. If not possible, skip this step and proceed to the next one below.
Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device
Wait for the factory reset to finish and the phone to restart.
Set your phone up again.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to recover files from LG G7 ThinQ that won’t boot up

Is your LG G7 ThinQ not booting up and you’re wondering how to get valuable photos from it? Learn What to do in this situation by checking our advice for one of the LG G7 ThinQ users in our community.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: How to recover files from LG G7 ThinQ that won’t boot up

Hello, A couple weeks ago I went to bed with my LG G7 ThinQ phone in the charger (its original charger) and woke up the next morning to see the opening bootup screen flashing. It flashes on/off with the opening screen “LG Life’s Good…. Powered by Android”. I was having issues with the battery holding a charge so bought a new battery thinking it was the problem but the same thing happens. If I remember correctly in what happened is that it was not powered on the next day (which was weird) so I tried to power it on which is when I got the flashing screen. Thinking it was just caught in a reboot loop I popped the battery, waited a bit and put it back in. The battery symbol came up and then it showed it was charging but it quickly went to 3% which was weird even with fast charging.

At this point I tried powering the phone on (thinking it had enough power to boot) and the flashing screen came up again. The same thing happens with the new battery… not the 3% battery charge but the brief moment when I see the battery symbol (gray battery) and then the flashing screen. What is also weird is that this battery symbol and flashing screen come up almost instantly but only when I have it plugged in and I can’t power it off with the power button. If I pop the battery and put it back in and try to power it up the phone does nothing. I tried popping the battery and holding the power button for 30 seconds. (doesn’t work) but I also tried doing a hard reset (power button and volume down button) and this too doesn’t work.

Is it possible the base (where the battery sits) has gone wonky or is this a complete failure of the phone? Is there a way to bypass the battery and try to run straight from AC (maybe the whole battery connection has failed).

My next question is… if this is a complete failure is there a way to get the data off (like you can remove a hard drive from a laptop and connect it to another unit to access the data)? I really don’t care about the phone but would like to get some pics off the phone that I had not yet backed up. Thanks.

Solution: From the circumstances mentioned above, the problem is most likely due to a motherboard defect or malfunction. To confirm that though, a technician must do some checks and run some tests. The device’s power management components may have failed causing the phone to not charge properly or at all. There are a number of factors why a phone like yours may suddenly have this problem but the most common reason is a power surge while charging. This can occur rarely but it’s also a device killer in almost all cases. Fuses on smartphones can only handle small amount of power outside the normal range in most homes that if a power surge does happen, it almost certainly put the phone out of order.

As an end user, checking for hardware malfunction is usually out of reach because one needs to have training and equipment to do that. What you can do now is to let a professional check the phone for you so you’ll know the real situation. If you’re lucky and there’s no hardware issue at all, a factory reset might be enough to fix it. For reference, here are the steps on how to factory reset your LG G7 ThinQ:

Back up all data on the internal memory before performing a master reset. If not possible, skip this step and proceed to the next one.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

Questions

Is there a way to bypass the battery and try to run straight from AC (maybe the whole battery connection has failed)?

When it comes to smartphones, the way to bypass the battery is by plugging it directly to the wall outlet using the official charging cable and adapter. Some phones can continue working in this setup. See if it works on your LG G7 ThinQ. If it does work, make sure to create a backup of your personal data by moving them to another device wirelessly.

Alternatively, you can try checking if the same setup works if you connect your phone to a powered USB port on a computer. That way, you can keep the phone powered on and at the same time transfer files to your computer.

Is there a way to get the data off (like you can remove a hard drive from a laptop and connect it to another unit to access the data)?

Your phone’s internal storage device is designed to be paired with the motherboard it comes with. For data security, only a specific motherboard can access the content of a specific internal storage device so while it’s not technically impossible to recover files from a working internal storage device, it can be very challenging for an end user like you to make that happen. Even if you manage to physically connect the internal storage device to another compatible motherboard, you still won’t be able to get your files out because said board will be unable to read contents off the drive. So, to answer your question, getting your data off from the storage device with a non-working motherboard is out of the question. You need fix the board problem first in order to recover your images. In your case, you can let an independent technician check the extent of the damage so you’ll know if there’s a chance that it can be fixed. If the motherboard is beyond repair, your files are good as gone.

To prevent losing irreplaceable files in the future, make it a habit of always keeping copies of them in another device or to the cloud.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How To Fix LG G7 ThinQ Screen Is Unresponsive

The LG G7 ThinQ is a high end Android smartphone released last year that has several outstanding features. This phone has an Aluminum frame with Corning Gorilla Glass on both the front and back and is rated IP68. It uses a 6.1″ QHD+ FullVision MLCD+ RGBW display while under the hood is a Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ screen is unresponsive issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How to Fix LG G7 ThinQ Screen Is Unresponsive

Problem: Hey so I have an LG G7 ThinQ, I was watching football on the app DAZN. The screen froze and everything was unresponsive. I tried touching the screen everywhere, holding the power and volume buttons down but nothing until the screen went black as if it shut off. Now nothing pops up. If I plug it into a charger nothing, press and hold the power and volume buttons, still nothing. No vibrations, no sounds, just a dead screen. Any ideas how to fix or should I just get a new phone?

Solution: The first thing that you will want to do in this case is to make sure that the phone battery has sufficient charge as it might just be drained which is why the phone has become unresponsive. Follow the steps listed below to charge the device.

Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port.
Fully charge the phone using its wall charger. When the LED light becomes solid green then this mean that the battery has been fully charged.
In case the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port or by using a wireless charger.

Once the battery has sufficient charge it’s time to turn on the phone by following the steps listed below.

Perform a soft reset

This step is usually performed when a phone is unresponsive. To do this just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release.

Check if the issue occurs in Safe Mode

When the phone is started in Safe Mode only the pre-installed apps are allowed to run. This makes it easier to check if a downloaded app is causing the problem.

Make sure that the phone is powered off.
Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
Select Safe mode. Use the Volume buttons to highlight the option and the Power button to select.
The device starts up with ‘Safe mode’ displayed in the lower-left.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Factory reset using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert your phone back to its original factory condition. Take note that your phone data will be deleted in the process.

Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. I recommend that you bring this to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to fix LG G7 ThinQ that won’t turn on (easy steps)

The LG G7 ThinQ is the company’s flagship and it comes packed with really impressive hardware specs and great features. But just like any other smartphones in the market today, it’s not free of problems and issues. Among the most common problems you may encounter if you’re an owner of this device are related to its hardware and firmware like the phone doesn’t turn on or boot up successfully.

In this post, I will share with you the solution we’ve been using in troubleshooting phone that no longer turn on. We’ve encountered similar issues in the past and among the phones we’ve fixed were LG G6 units. If you’re one of the owners of this great phone and are having problems turning it on, then continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot LG G7 ThinQ that won’t turn on

A phone that won’t turn on or respond often leaves an impression that there’s a problem with the hardware because if it’s just an issue with the app or firmware, it would, at least, power up. But the thing is, the firmware plays an important role in powering up your device. So, it could also be just a minor firmware issue specifically a system crash. That’s what we have to assume first and with that being said, here’s what you should do:

First solution: Do the Forced Restart procedure

Most of the time, when a premium phone like the LG G7 ThinQ has a black screen and won’t turn on or respond, it’s just a system crash and it’s a minor problem. It can be fixed by doing the forced restart procedure, which is a simulated battery removal. This is what you should do for phones with non-removable batteries to refresh their memory. In the case of the LG G7 ThinQ, this is how you do it:

Press and hold the Power button and Volume Down at the same time until the device powers off, approximately 8 seconds, then release.

Your phone is hard-wired to respond to this procedure as long as you do it correctly. If it doesn’t turn on after pressing and holding both buttons together, then you should try this.

Press and hold the Volume Down button first and don’t let go.
Press and hold the Power key while holding down the Volume Down button.
Now, keep both keys held down together for 8 seconds or more.

It’s basically the same as the first procedure only that we’re making sure that you press and hold the power key after the volume down button because doing it otherwise won’t give you the same result. But assuming your device still doesn’t respond to it, then you should try the next procedure.

Second solution: Charge your LG G7 ThinQ and do the Forced Restart

If the battery has been drained completely, there’s a chance that the firmware also crashed by the time the juice ran out because hardware components as well as the system could not shut down properly. If a firmware crash would result to an unresponsive device and even if the forced reboot can make your phone respond again, if there’s not enough battery left to power on the device, you will still have an unresponsive device. So, in this section, I want you to do the following:

Plug the charger into a working wall outlet. It’s important that you use the wired charger for this procedure.
Using the original power / data cable, connect the device to its charger.
Now, regardless whether the device shows up the charging signs or not, allow the phone to be connected to its charger for 10 minutes, at least.
After which, press and hold the volume down button first and don’t let it go.
Now, press and hold the power key while holding down the volume down button.
Keep both keys held down together for 10 seconds or more while the phone is still connected to its charger.

If the problem is due to a firmware crash and drained battery, then your phone should already be starting up by now. However, if the device is still not responding, then it’s possible that the problem is with the hardware or it could be a pretty serious firmware issue. You should bring it back to the store or to the shop so that a technician can take a look at it.

I hope that you don’t have to go to a shop to get your phone respond again but if the device is still not responding after all these, then you have no other choice.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with your LG G7 ThinQ that can’t send and receive SMS or text messages [Troubleshooting Guide]

Text messaging is a basic service and a smartphone like the LG G7 ThinQ that’s packed with great hardware specs and features should be able to send and receive text messages without any issues. However, there will always come a time when text messaging issues may occur and the most common of them is when your phone can’t send and/or receive text messages.

Texting related concerns happen more often than you think and they often occur when you least expect them. It could be because of a minor issue with your phone or due to a network problem. As an owner, you should spend a little time tinkering your device if this issue occurs instead of just going immediately to the shop or back to the store to see a technician.

In this post, I will walk you through in troubleshooting your G7 ThinQ that has issues sending and/or receiving text messages. We will try to rule out every possibility to determine what the problem really is and find a solution to fix it for good. If you’re one of the owners of this device and are currently having similar issues, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your LG G7 ThinQ that can’t send/receive text messages

When troubleshooting this kind of problem, there very important thing to consider is when you were able to send and receive texts prior to this issue. You will know shortly why…

Reboot your LG G7 ThinQ

If you were able to send and receive text messages before this problem started, it might be just a minor glitch. Reboot your phone if it’s the first time that it happened. After the restart try sending a text message to your own number so that you would know if the text goes through and if you can actually receive it.

If the problem continues after the reboot, then you should try doing the forced restart procedure which refreshes your phone’s memory. Press and hold the volume down button and the power key at the same time for 8 seconds or more. This will reboot your phone and once it becomes active, try to send a text message to your own number to test if the sending and receiving are successful. If still not, then move on to the next procedure.

Make sure your account is in good standing

This is applicable for owners who got their devices through a service provider or carrier. If your account is not in good standing or you have unpaid balance, you may not be able to send and receive text messages. If, however, you got the unlocked device, make sure the SIM card is working properly. You don’t have to physically check the SIM card, just look at the top of the screen where the signal indicator is located. If your phone shows it’s getting signal from the tower, then the SIM card is working. The next thing you should find is if it has enough credits to use the SMS service.

If you’re unsure if this is really the case with your phone, then the best thing to do is to verify it with your service provider by calling the company’s tech support hotline.

Find out if there’s a temporary network issue in your area

Network issues nowadays are a very rare occurrence but they still happen, nonetheless. If you were able to send and receive text messages and then all of the sudden the service no longer works, then there’s a possibility that it’s a network-related problem. It might be fixed in an hour or two so if you feel like not doing anything about it, then wait for two hours before taking actions. The best course of you action to take is to call your provider to inquire about it as well as to report the problem and seek assistance. If it’s a network problem, you will be given an estimated time when the problem gets fixed and you really don’t have to do anything but wait. However, if it’s not a network issue, then you should try the next procedure.

Reset your LG G7 ThinQ

I know your phone is still new but since there’s already a problem, it’s better to know if it’s due to a firmware issue or a serious hardware problem. It’s better to know early than deal with the problem every single day. Remember, the store may immediately opt to replace the phone with a new one if the problem can’t be fixed by their technician. Needless to say, if a reset doesn’t fix the problem, then you should bring the device back to the store. Before the reset, however, make sure you backup your important files and data as they will be deleted…

Back up all data on the internal memory before performing a master reset.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device.

Again, if the problem continues after the reset, then bring it back to the store or to the local shop to be checked by a technician.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an LG G7 ThinQ that is not charging or charging but very slowly [Troubleshooting and Charging Tips]

Charging problems in mobile devices are not always due to a bad battery or defective charger. Often times, the underlying cause is attributed to the software like application errors, rogue apps, update bugs, and malware. Hence, it’s not always a good idea to rush to an electronics store and purchase new battery or charger replacements. The fact that software-related factors are the usual culprits, it is but also inevitable for new and high-end devices to succumb into charging issues at some point.

And should you happen to deal with the problem on your new LG G7 ThinQ smartphone, this post may be able to help you. Read on to find out how to fix an LG G7 ThinQ that is not charging or charging but very slowly. I’ve mapped out the following walkthroughs for you to refer to.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What to do if your LG G7 ThinQ is charging but very slowly?

Assuming that your device is able to charge but very slowly, you can try some workarounds to clear any software errors that might have affected the phone’s charging system, halting the battery from charging up as it should. In that case, you can try these subsequent workarounds:

First solution: Clear recent apps then restart your LG G7 ThinQ.

If your phone is able to charge but very slowly, it’s possible that some apps are draining huge amount of power. It could be any of your background apps or recently opened apps that are remained open and running in the background. As resolution, try to force close or clear background apps then restart your phone. Here’s how clear recent apps on your LG G7 ThinQ:

Tap the Recent apps key from any screen.
Touch an application from the list and then drag it to the right. Doing so close an individual recent app.
To close all recent apps at once, tap the Clear All icon at the bottom right of the screen.

After clearing recent applications, restart your phone to clear the internal memory from cached data and refresh the phone system. Here’s how to restart your LG G7 ThinQ:

Press and hold the Power button and Volume Down button simultaneously for a few seconds or until the device power cycles.

It works the same thing when you turn off your device for a few seconds and then turn it on again. Here’s how:

Press the Power button for a few seconds or until the power menu appears.
Select Power Off from the menu.
Tap OK to confirm device shutdown.
After about 30 seconds, press the Power button again until the device turns on.

After restarting, connect your phone to the charger and then see if it’s already charging faster this time.

Second solution: Manage or uninstall errant applications.

If your phone is able to charge properly until you downloaded or installed a new app, the problem is more likely due to an errant application. Try to think which app you’ve downloaded prior to the onset of the problem. That app must be deleted.

A quicker way to determine if the problem is triggered by third-party apps or not, is by booting your device in safe mode. Only the preinstalled or stock apps are allowed to run while in safe mode, so you can put the blame on a third-party app if your phone is able to charge properly while running in safe mode. Here’s how to enable safe mode on your LG G7 ThinQ:

While your phone is on, press and hold the Power button until the menu options are displaced.
Press and hold Power off option.
When prompted to Restart in Safe Mode, tap OK to continue.

Wait until your phone restarts and boots into safe mode then see if it’s able to charge faster this time.

Third solution: Update apps or phone software to the latest Android version.

Charging problems can also be resolved by installing new updates for apps and/or phone system. Software updates usually provide bug fixes that caused different issues including charging problems in mobile devices.

To manually install pending app updates, tap the Apps icon from the Home screen then navigate to Play Store-> Menu-> My Apps. Select the option to Update individual apps or Update apps simultaneously.

To check for new Android updates for your phone, follow these steps:

Tap Settings from the Home screen.
Go to the General tab.
Tap Update center.
Tap System update.
Then tap the option to Check for update.

Follow the onscreen instructions to proceed with the update file download and installation process.

Fourth solution: Calibrate the battery on your LG G7 ThinQ.

The LG G7 ThinQ is a unibody smartphone with a non-removable internal battery. Hence, removing and reseating the battery is definitely not an option. To rule out any battery-related errors from the underlying cause, you can try calibrating the battery instead. Battery calibration shouldn’t be done frequently as the process involves total discharge of the battery and full discharge is harmful for lithium-ion batteries. As LG recommends, you should only calibrate the battery once every three months (with frequent usage). If you wish to give it a try, then follow these steps to calibrate the battery on your LG G7 ThinQ:

Use your phone until the battery is completely discharged.
Then wait for about six hours and fully recharge the battery.
Wait until the battery reaches 100 percent and then leave the device plugged into the power source for 2 hours.

At this point the battery has been properly calibrated and the device should be ready for normal use again.

If your LG G7 ThinQ is still charging very slowly after exhausting all prior workarounds, try to charge while the phone is off. If that doesn’t work either, then your device likely needs service.

What to do if your LG G7 ThinQ is not charging at all?

It’s always recommended to use the original charger, battery and cable for your device. This LG phone has spacious battery needs more power. Using other chargers (non-LG chargers) don’t provide enough power and thereby results to slow charging.

Use only OEM or original charging equipment. Wired or wireless charger in use must be the one that came with your phone or provided by LG. Other chargers won’t work simply because they are not compatible with the device.
Charge from the a wall socket. Other power sources or charging ports don’t offer the right amount of power required for your device to finish charging on the specified period of time.
Clean the charging port from dust or lint. Many cases of charging issues have been linked to a clogged charging port on the phone. To make sure this isn’t what’s preventing your phone from charging, try to clean the charging port of your device. You can use use a can of compressed air to blow out any dust or lint from the phone’s charging port and get your USB connection back to normal.
Remove third-party casing or phone accessories. Some casing may tend to bar the charging port and therefore results to unsecured contact between the phone’s charging port and the charger. This can cause intermittent or on/off charging, making it longer for the battery to complete charge.
Check and ensure no damage to the charging equipment. You can use other compatible chargers to determine if the problem is with the original charging you are using or not. If your phone charges faster using other chargers, then apparently it’s a charger issue. In that case, your charger needs to be replaced

It is also recommended to charge the battery to 40 percent (at least) especially if you’re planning to not use your phone for a while. There’s a chance that the battery will not charge if it has been uncharged for a long time.

Other options

For further recommendations, you can reach to your carrier or contact LG Support to report the issue. Or you can just take your phone to an LG service center in your place so that a technician can thoroughly examine the hardware. There is a chance that the phone, battery, or even the charger has some sort of physical or liquid damage and therefore needs service. Don’t forget to avail for warranties either service or unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix LG G7 ThinQ texting issue (randomly shows failed message bug)

Today’s post will address another texting problem for the LG G7 ThinQ. The issue is about a device randomly showing a message suggesting that a text message failed to send. If you have a similar situation on your LG G7 ThinQ, find out the troubleshooting steps that you can try.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem: LG G7 ThinQ randomly shows failed message bug

I’m using Messages on my LG G7 ThinQ. I get the failed message symbol on a pic message that is a few weeks old. Like I’ve been texting my wife for those weeks, never an issue, and I know she got the pic cuz she posts them on facebook. All.of a sudden the notification shows next to her message thread. I hate it, so I scroll to see what message didn’t send to delete it or resend it, to remove the notification, and it is always a quite old pic. It happens at random and to my knowledge, unrelated to installing updates, as I definitely don’t update as frequently as it seems to happen.

Solution: This problem can be difficult to fix as there’s no direct way to know where the problem lies. You should do a set of troubleshooting steps in order to narrow down possible causes.

Forced reboot

Temporary system bugs may develop if a device is kept running for a long time. If you haven’t tried restarting your LG G7 ThinQ yet, you can simulate the effects of a “battery pull” to refresh the system. This won’t delete any personal data so it can be done safely. Forced reboot is the equivalent of physically removing the battery. While you can’t disconnect the battery from your LG G7 ThinQ, you can simulate its effects by doing a forced reboot. To do that, simply press and hold the Power and Volume down key for 8 seconds. This will force the device to shut down as if the battery has been disconnected, and then turn back on, as if you’ve inserted the battery again.

Clear cache partition

Sometimes, a corrupted system cache can cause problems. Android uses a set of temporary files to load apps faster called system cache. If this cache becomes outdated or corrupted, the phone may encounter performance problem, app crashes, and other sorts of problems. To see if a corrupted system cache is to blame, follow the steps below to clear the cache partition.

From the Home screen, tap Settings.
Tap the ‘General’ tab.
Tap Storage > Internal storage.
Wait for menu options to finish calculating.
Tap Free up space.
Tap Temporary files & raw files.
Select the following options:
Cached data
Clip tray temporary files
Raw files from camera
Tap Delete > DELETE.

Clear app cache

In case a bug has develop within the messaging app’s cache being used, you can try clear it by refreshing it. Here’s how to clear an app cache:

From the Home screen, tap Settings.
Tap the ‘General’ tab > Apps & notifications.
Tap App info.
Tap the filter to select the following: All, Enabled, Disabled
Tap the desired app, then Storage.
Tap Clear cache.
Hit YES to confirm.

Delete old conversation

Text messaging problems are sometimes caused by old conversations. Try to delete the conversation thread that keeps showing the random failed message error and see what happens. If possible, try to also delete other threads to make space for more incoming and outgoing messages. If you are fond of sending MMS or messaging that have attachments, the messaging app’s storage can fill up easily.

Delete app data

Another way of directly dealing with the app in question is by clearing its data. This will return all its settings to its factory state and erase all messages. If you want to save your texts, be sure to back them up ahead of time.

To clear an app’s data:

From the Home screen, tap Settings.
Tap the ‘General’ tab > Apps & notifications.
Tap App info.
Tap the filter to select the following: All, Enabled, Disabled
Tap the desired app, then Storage.
Tap Clear data.
Hit YES to confirm.

Reset network settings

There may be a network setting or settings that has been modified before this problem started. To ensure that your LG G7 ThinQ has all the right network configuration, we suggest that you do the following:

Open Settings app.
Tap Restart & reset.
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

Reseat SIM

Some users were able to fix certain network issues by removing the SIM card temporarily. Make sure to turn the phone off before you remove the SIM. Do the same thing before you insert it back. Be sure to restart the phone once you’ve remove the card.

Use another messaging app

If the problem stays at this stage and does not appear to be going away soon, the next good thing to do is to use another messaging app. There may be a coding bug in the app that can’t be fixed by doing the steps you’ve tried so far. There are many free messaging apps that you can use in Google Play Store. We suggest that you stick with the reliable ones like Google’s own Android Messages app.

Factory reset

Factory reset is a drastic solution in this case but it may be the only effective way to fix the problem at this stage. Make sure to create a backup of your files or data before doing it.

Back up all data on the internal memory before performing a master reset.
Turn off the device.
Press and hold the Power and Volume down buttons.
When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
Press the Power button to reset the device

Contact your network operator

Text messaging problems are sometimes caused by issues outside a device. If nothing has worked so far, make sure to let your network operator know about the issue so they can help you troubleshoot it.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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