How To Fix LG G7 ThinQ Mobile Hotspot Not Working

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #LG #G7ThinQ fix the issues that they are experiencing with their phone. This is a premium Android model released early this year which uses a 6.1 inch IPS LCD display and a Snapdragon 845 processor with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ mobile hotspot not working issue.

If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG G7 ThinQ Mobile Hotspot Not Working

Problem: I just got a new phone (LG G7 ThinQ) and I can’t get the hotspot to work. The phone I want to connect to the hotspot says it’s “Connected, No internet” I had a Moto G4 plus before and I had no problems with setting up hotspot/having other phones connected to it. But for some reason I can’t get it to work on this new phone.

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available then make sure to download and install it first.


The first thing that you will need to do in this case is to make sure that the hotspot setting of the phone is properly set.

  • From a Home screen Go to Settings – Network & internet.
  • Tap Tethering & Mobile Hotspot.
  • Tap the Mobile Hotspot switch to turn on.
  • Tap Mobile Hotspot
  • Tap Set Up Mobile Hotspot.
  • From the Set Up Mobile Hotspot screen, configure the following as needed: Wi-Fi name (SSID), Hide my phone, Security, Password, Show password, From the ‘Max users’ dropdown menu, select the maximum number of hotspot users (1-10), If needed tap Show advanced options then set broadcast channel and 802.11 mode.
  • Tap SAVE.

Once the hotspot has been property set make sure that it is turned on.

  • From a Home screen go to Settings – Network & internet.
  • Tap Tethering & Mobile Hotspot.
  • Tap the Mobile Hotspot switch to turn on
  • If prompted, review the info then tap OK to confirm.

In case the issue still persists then make sure that your phone is able to connect to your mobile data network. Try opening a YouTube video or any other online streaming service using your mobile data connection. If your phone can connect to the Internet then proceed with the additional troubleshooting steps listed below.

Check if the problem occurs in Safe Mode

Sometimes an app you downloaded to the phone is causing this problem. If you have downloaded an app before experiencing this problem then that app could be the culprit. To check if the problem is caused by an app you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Make sure the device is powered off.
  • Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
  • Select Safe mode. Use the Volume buttons to highlight the option and the Power button to select.
  • The device starts up with ‘Safe mode’ displayed in the lower-left.

If the issue does not occur in this mode then the problem is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

Sometimes the phone’s cached data can get corrupted and when this happens certain issues can occur on the device. To eliminate this possibility you will have to wipe the cache partition of the phone.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera
  • Tap Delete > DELETE.

Factory reset the phone

One last troubleshooting step to consider is a factory reset. Make sure to backup your phone data before performing this step as it will be deleted in the process.

Factory reset from the settings menu

  • From the Home screen go to Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset.
  • Tap Factory data reset.
  • If desired, tap the Erase SD card checkbox.
  • Tap RESET PHONE > Delete all > RESET

Factory reset using the hardware keys

  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device.