The Internet is one of the reasons why there are smartphones today and premium devices like the LG G7 ThinQ with all its impressive hardware specs and features should have no issues connecting to the internet via cellular and WiFi networks. But regardless whether you like or not, problems may still occur and among the most common we’ve encountered is when a device can no longer connect to the WiFi network it used to connect or get Internet connection from.
So, in this post, I will walk you through in troubleshooting your LG G7 ThinQ that cannot connect to a WiFi network. We’ve encountered similar issues in the past and this kind of problem may range from a minor problem with the firmware or a very serious hardware issue. In here, we will try to determine the reason why it’s happening and try to formulate a solution that may fix it for good. If you’re one of the owners of this device or any smartphone for that matter, continue reading as this article may be able to help you one way or another.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot your LG G7 ThinQ that can’t connect to WiFi network
When it comes to connectivity issues concerning WiFi, majority of the problems we’ve encountered were minor ones. In fact, just the fact that your phone can still find the network is evident that it’s radio functions are all working. Maybe there’s just a minor issue with the or the router itself. Try to do the following to see if you can fix your LG G7 ThinQ that can’t connect to a WiFi network.
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First solution: Reboot your LG G7 ThinQ
This is applicable to users who encountered this problem for the first time and haven’t rebooted their phones yet especially those who were connected to the network they were having issues with prior to this problem. You may just need to refresh your phone’s memory to fix this problem and a reboot has a chance to fix it. Better yet, try doing the forced reboot which will reload all services, apps and core functions in your phone. Press and hold the volume down button and the power key at the same time for 8 seconds or until your phone restarts. If the problem still occurs after this, then you have to move on to the next solution.
Second solution: Reset Network Settings
As long as you haven’t dropped your phone on a hard surface or left it submerged in water for a long time, then it’s probably just a minor issue. This next procedure is the solution to almost all network-related issues. If the reboot didn’t fix the issue, then this might.
Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes occur when you reset network settings.
- Stored Wi-Fi networks will be deleted.
- Stored tethered connections will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
- Preferred mobile network type will be set to best.
After doing this procedure, only the mobile data and WiFi will be left on so you have to enable other network functions if you want to use them. Here’s how you reset all network settings in your LG G7 ThinQ:
- From the Home screen, Settings.
- Tap the ‘General’ tab.
- Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
- A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.
After this, try to reconnect to your network and enter the correct passphrase. This is the most effective solution when a phone cannot connect to a WiFi network but if, for some reason, your phone still can’t connect to your WiFi network, try the next procedure.
Third solution: Reboot your router and/or modem
If you’re having issues with your own WiFi network, then you can try restarting your network equipment such as your modems, router or another signal booster you may be using. There’s always a chance that the problem is with these devices especially if you noticed that the connection speed seemed to have dropped prior to this problem.
If, however, you’re just trying to connect to a public or other WiFi networks, it’s always possible that the admin changed the password. You may try forgetting that network on your phone and try to reconnect to it to see if the authentication goes through. Or, you may try using your other devices to connect to the same network and if they, too, won’t be able to connect, then your phone doesn’t have a problem.
Fourth Solution: Backup your files and reset your LG G7 ThinQ
This is your last resort if everything else failed to fix the problem. If the issue is with the firmware, then a reset may be able to fix it but make sure you backup your important files and data especially ones that are saved in your phone’s internal storage as they will be deleted.
- Back up all data on the internal memory before performing a master reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
If the problem continues after the reset and you’re pretty sure it’s not with your network devices, then you should just bring the phone back to the store or to the shop so that a technician will take care of the problem. If it’s a widespread problem, the store may immediately replace your unit.
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