Charging problems in mobile devices are not always due to a bad battery or defective charger. Often times, the underlying cause is attributed to the software like application errors, rogue apps, update bugs, and malware. Hence, it’s not always a good idea to rush to an electronics store and purchase new battery or charger replacements. The fact that software-related factors are the usual culprits, it is but also inevitable for new and high-end devices to succumb into charging issues at some point.
And should you happen to deal with the problem on your new LG G7 ThinQ smartphone, this post may be able to help you. Read on to find out how to fix an LG G7 ThinQ that is not charging or charging but very slowly. I’ve mapped out the following walkthroughs for you to refer to.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
What to do if your LG G7 ThinQ is charging but very slowly?
Assuming that your device is able to charge but very slowly, you can try some workarounds to clear any software errors that might have affected the phone’s charging system, halting the battery from charging up as it should. In that case, you can try these subsequent workarounds:
First solution: Clear recent apps then restart your LG G7 ThinQ.
If your phone is able to charge but very slowly, it’s possible that some apps are draining huge amount of power. It could be any of your background apps or recently opened apps that are remained open and running in the background. As resolution, try to force close or clear background apps then restart your phone. Here’s how clear recent apps on your LG G7 ThinQ:
- Tap the Recent apps key from any screen.
- Touch an application from the list and then drag it to the right. Doing so close an individual recent app.
- To close all recent apps at once, tap the Clear All icon at the bottom right of the screen.
After clearing recent applications, restart your phone to clear the internal memory from cached data and refresh the phone system. Here’s how to restart your LG G7 ThinQ:
- Press and hold the Power button and Volume Down button simultaneously for a few seconds or until the device power cycles.
It works the same thing when you turn off your device for a few seconds and then turn it on again. Here’s how:
- Press the Power button for a few seconds or until the power menu appears.
- Select Power Off from the menu.
- Tap OK to confirm device shutdown.
- After about 30 seconds, press the Power button again until the device turns on.
After restarting, connect your phone to the charger and then see if it’s already charging faster this time.
Second solution: Manage or uninstall errant applications.
If your phone is able to charge properly until you downloaded or installed a new app, the problem is more likely due to an errant application. Try to think which app you’ve downloaded prior to the onset of the problem. That app must be deleted.
A quicker way to determine if the problem is triggered by third-party apps or not, is by booting your device in safe mode. Only the preinstalled or stock apps are allowed to run while in safe mode, so you can put the blame on a third-party app if your phone is able to charge properly while running in safe mode. Here’s how to enable safe mode on your LG G7 ThinQ:
- While your phone is on, press and hold the Power button until the menu options are displaced.
- Press and hold Power off option.
- When prompted to Restart in Safe Mode, tap OK to continue.
Wait until your phone restarts and boots into safe mode then see if it’s able to charge faster this time.
Third solution: Update apps or phone software to the latest Android version.
Charging problems can also be resolved by installing new updates for apps and/or phone system. Software updates usually provide bug fixes that caused different issues including charging problems in mobile devices.
- To manually install pending app updates, tap the Apps icon from the Home screen then navigate to Play Store-> Menu-> My Apps. Select the option to Update individual apps or Update apps simultaneously.
To check for new Android updates for your phone, follow these steps:
- Tap Settings from the Home screen.
- Go to the General tab.
- Tap Update center.
- Tap System update.
- Then tap the option to Check for update.
Follow the onscreen instructions to proceed with the update file download and installation process.
Fourth solution: Calibrate the battery on your LG G7 ThinQ.
The LG G7 ThinQ is a unibody smartphone with a non-removable internal battery. Hence, removing and reseating the battery is definitely not an option. To rule out any battery-related errors from the underlying cause, you can try calibrating the battery instead. Battery calibration shouldn’t be done frequently as the process involves total discharge of the battery and full discharge is harmful for lithium-ion batteries. As LG recommends, you should only calibrate the battery once every three months (with frequent usage). If you wish to give it a try, then follow these steps to calibrate the battery on your LG G7 ThinQ:
- Use your phone until the battery is completely discharged.
- Then wait for about six hours and fully recharge the battery.
- Wait until the battery reaches 100 percent and then leave the device plugged into the power source for 2 hours.
At this point the battery has been properly calibrated and the device should be ready for normal use again.
If your LG G7 ThinQ is still charging very slowly after exhausting all prior workarounds, try to charge while the phone is off. If that doesn’t work either, then your device likely needs service.
What to do if your LG G7 ThinQ is not charging at all?
It’s always recommended to use the original charger, battery and cable for your device. This LG phone has spacious battery needs more power. Using other chargers (non-LG chargers) don’t provide enough power and thereby results to slow charging.
- Use only OEM or original charging equipment. Wired or wireless charger in use must be the one that came with your phone or provided by LG. Other chargers won’t work simply because they are not compatible with the device.
- Charge from the a wall socket. Other power sources or charging ports don’t offer the right amount of power required for your device to finish charging on the specified period of time.
- Clean the charging port from dust or lint. Many cases of charging issues have been linked to a clogged charging port on the phone. To make sure this isn’t what’s preventing your phone from charging, try to clean the charging port of your device. You can use use a can of compressed air to blow out any dust or lint from the phone’s charging port and get your USB connection back to normal.
- Remove third-party casing or phone accessories. Some casing may tend to bar the charging port and therefore results to unsecured contact between the phone’s charging port and the charger. This can cause intermittent or on/off charging, making it longer for the battery to complete charge.
- Check and ensure no damage to the charging equipment. You can use other compatible chargers to determine if the problem is with the original charging you are using or not. If your phone charges faster using other chargers, then apparently it’s a charger issue. In that case, your charger needs to be replaced
It is also recommended to charge the battery to 40 percent (at least) especially if you’re planning to not use your phone for a while. There’s a chance that the battery will not charge if it has been uncharged for a long time.
For further recommendations, you can reach to your carrier or contact LG Support to report the issue. Or you can just take your phone to an LG service center in your place so that a technician can thoroughly examine the hardware. There is a chance that the phone, battery, or even the charger has some sort of physical or liquid damage and therefore needs service. Don’t forget to avail for warranties either service or unit replacement, if necessary.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also find helpful:
- How to fix an LG G7 ThinQ smartphone that keeps freezing and lagging [Troubleshooting Guide]
- What to do if your LG G7 ThinQ smartphone is not recognized by your PC (easy steps)
- How to fix Facebook app that keeps crashing on an LG G7 ThinQ smartphone [Troubleshooting Guide]
- What to do if your LG G7 ThinQ can’t connect to a WiFi network (easy steps)
- How to fix LG G7 ThinQ with screen flickering issue (easy steps)
- What to do with your LG G7 ThinQ that can’t send and receive SMS or text messages [Troubleshooting Guide]