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How to fix Camera Failed error on your Samsung Galaxy Note 8 (easy steps)

When the camera on your smartphone is not working, it doesn’t always indicate that the physical camera is busted. In fact, most widespread camera problems are tied to software errors than hardware damage. This means that they are rectifiable by end-users. Highlighted in this post are generic solutions and recommended workarounds used to deal with a relevant problem transpiring on the Samsung Galaxy Note 8 camera. It’s about the dreaded camera failed error. Read on and get help when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

First solution: Force close Camera app and restart.

If it appears as a random issue like when you only see the camera failed warning when using a certain video or image file through the camera app, then it’s an isolated issue that can be rectified by forcing the camera app to close and then restart it. Here’s how:

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select individual apps then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

To apply the changes and refresh your apps and phone system, perform a soft reset or simply restart your phone. Doing so will also help clear up the internal memory of your phone for better and smoother functions.

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

In the case where your device gets frozen as the camera app becomes erratic, a forced reboot would be necessary. It’s a simulated battery removal procedure that works the same as a soft reset does without affecting any data stored on the internal memory of your phone. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

Once your phone has rebooted completely, try to launch the camera app again and see if the camera failed error is gone. If not, then move on and try the next solution.

Second solution: Clear app cache and data/wipe cache partition.

Cache are temporary files that are stored on apps and phone system too. These files are important for fast reloading of similar information but can also trigger errors when they get corrupted. To rule corrupted app cache from the possible triggers, try to clear cache and data from the Camera app with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap on Camera app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Camera app.

Restart your phone when you’re done clearing app cache and data and then try to open the camera app. If it still shows a camera failed error, then try wiping the cache partition on your Galaxy Note 8 with these steps:

  1. Turn off your phone.
  2. When it’s powered down, press and hold the Volume Up, Bixby (Home), and Power buttons simultaneously.
  3. Release all buttons when the Android logo appears. The Android system recovery menu options will then show up following the Installing system update prompt.
  4. Press the Volume Down button several times to highlight wipe cache partition from the given options.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button until Yes is highlighted.
  7. Then press the Power button to confirm.
  8. When the Reboot system now option is highlighted, it denotes that the wipe cache partition is finished. At this point, press the Power button to restart your device.

Third solution: Boot into safe mode and diagnose apps.

All third-party apps are temporarily disabled when you boot your phone in safe mode. This then allows you to determine whether a third-party app is triggering the Camera failed error upon loading the camera app. Follow these steps to enable safe mode and diagnose apps on your Note 8:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Release the Power button when the Samsung logo appears on the screen.
  4. Immediately after releasing the Power button, press and hold the Volume Down button.
  5. Continue to hold the Volume Down button until the phone completely restarts.
  6. When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.

Try using the camera app while in safe mode. If the error is gone, then you will need to find out which from your downloaded apps is the culprit. To give you some clues, try to think of which app you’ve added before the camera error started to show up. You may need to uninstall your recent apps individually in this case.

If the camera failed error still occurred with safe mode enabled, then you need to continue troubleshooting software problems on your phone that might have caused the camera app to become this erratic.

Fourth solution: Update device software to the latest version available.

New software updates not only bring in new features but also offer security enhancements and fix patches to address existing errors and software problems. If you haven’t already, then check for any available software update for your Note 8 over-the-air (wirelessly) with these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update. If an update is available, back up all important data for safekeeping.
  4. To instigate update downloaded, select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

Reboot your phone when the update is completely installed. This will implement all new changes from the recently installed software update on your device. Then test the camera app to see if it is already working flawlessly.

Fifth solution: Backup and reset your device to factory defaults.

As your last resort if all else failed to fix the camera failed error on your Samsung Note 8, you may go for a master reset to wipe everything from your device system including bugs and malware that might have caused this error to persist. After the reset, your device will be restored to its factory defaults settings. This means the need for you to set up everything again. If you’re willing to give it a shot, then follow these steps to get started:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then go to Cloud and accounts.
  3. Tap Backup and Restore then enable the switch to Back up my data or Restore option.
  4. Wait until the backup creation is finished.
  5. Then go back to the Settings menu by pressing the Back key.
  6. Tap General Management.
  7. Tap Reset.
  8. Select Factory data reset from the given options.
  9. Tap Reset.
  10. When prompted, enter your screen lock credentials.
  11. Tap Continue.
  12. Tap Delete all to confirm.

Your phone will restart automatically when the reset is finished. By then you can proceed with the initial device setup. A setup wizard will walk you through the entire process so it should be quick and easy.

Seek further assistance

You may contact Samsung Support or your carrier for other options and recommendations especially if the problem started after installing a new software update. Doing so will allow them to make necessary assessment to determine whether the Camera Failed error you’re dealing with is triggered by some update bugs. If the problem only occurs to the pre-installed camera app on your Galaxy Note 8, then you can try using other similar app as temporary option.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Google Pixel 2 with “Camera Failed” error (easy steps)

The “Camera failed” warning that usually shows up when you open the camera app could mean the sensor or the app itself failed to initialize. As a result of this error, you won’t be able to use the camera and take pictures or record videos and that seems to be the case with some of our readers that own Google Pixel 2 units. We’ve been contacted several times in the past regarding this problem so we may already have published articles that tackled this specific issue but for the benefits of those who contacted us, we will try to address this problem once again.

In this post, I will walk you through in troubleshooting your Google Pixel 2 with warning “Camera failed.” We will try to determine what the root cause of the problem is so that we would know how to deal with it. Moreover, I will share with you the solutions we’ve been using to address this kind of problem since it’s not the first we encountered it. So, if you’re one of the owners of this device and are currently having similar symptoms, continue reading as this article may somehow help you.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Google Pixel 2 with Camera failed error

Since this error is more inclined to revealing a hardware issue, all we need to do is rule out the possibilities that this is just due to apps and firmware problems. After this troubleshooting guide and you still can’t use the camera of your phone because of the error, then I suggest you bring it to the shop or back to the store so that a technician can check it up for you. Now, here’s what you should do about it:

First solution: Reboot your phone

Before doing anything else, make sure you take time restarting your phone especially if this is the first time you encounter this problem because it’s possible that it’s just a result of a glitch due to some apps or the firmware itself. Press and hold the power key of your phone and turn it off normally. Allow a few seconds before turning it back on. If the problem continues after the normal reboot, then try doing the forced restart. Press both the volume down and power keys at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does but this procedure refreshes the memory better than the normal reboot.

If the problem continues after this, then move on to the next solution.

Second solution: Clear cache and data of Camera

Doing this will reset the camera back to its default settings or configuration as well as delete its cache and data files. If this is just a problem with the app, then this procedure is more than enough to fix it.

  1. From a Home screen, tap the Arrow Up icon to display all apps.
  2. Navigate: Settings > Apps & notifications.
  3. Tap See all xx apps.
  4. Locate then select Camera.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data.
  10. Tap OK.

After this, try opening the camera to know if the error still pops up and if it does, then try the next solution.

Third solution: Find out if it’s due to third-party apps

There are third-party apps that also use the camera. Remember that you can’t have two sessions of the camera at a time so if there’s an app that already using it, expect to get the “Camera failed” error when you open it. To know if this is really the case, run your phone in safe mode to temporarily disable all third-party applications:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Open the camera while the phone is in this mode to know if the problem is fixed and if it is, then it’s confirmed that the cause of the issue is a third party. Find that app and uninstall it to fix the problem…

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

However, if the flickering continues even in safe mode, the next thing you should do is troubleshoot the firmware.

Fourth solution: Delete the system cache

In troubleshooting the firmware, the first thing  you have to do is delete the system cache because it’s possible that some of the files got corrupted. Corrupt system cache may lead to performance issues like crashing of apps and other problems. You need to wipe the cache partition to delete and replace all system caches and here’s how you do it:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Don’t worry, none of your files will be deleted if you did this. It’s actually very effective but if the problem continues after this method, then try the next solution.

Fifth solution: Backup your files and reset your phone

After doing the fourth solution and the camera of your Pixel 2 is still failing, then you need to reset your phone to rule out the possibility that it’s a firmware issue. You have no other choice at this point and if the problem continues after this, then you should bring the phone to the shop or back to the store so that a technician can check it for you. Before the reset, make sure you backup all your files and data especially those that are stored in your phone’s internal storage as they will be deleted.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S7 Edge “Warning: Camera failed” error [Troubleshooting Guide]

Let me give you an idea how the camera in your #Samsung Galaxy S7 Edge (#S7Edge) works; when you tap on that camera icon on your phone, the first thing that will come to life is the Camera app. Together with that, the sensor will initialize to get ready to snap photos or record videos and all these things happen in a second or even less and everything should work perfectly, otherwise, you’ll get the “Warning: Camera failed” error or “Camera has stopped” one.

Galaxy-S7-Edge-camera-failed

In this post, I will address the “Camera failed” error, which is more of a hardware issue than an app problem. It’s often the result of failed initialization of the sensor and it doesn’t necessarily it’s a serious problem. Sometimes, services crash due and there are a lot of things that could happen when the system loads up so issues like this can actually happen every now and then.

Continue reading to understand what this error means and learn how to troubleshoot your device if it occurs. Should you have other issues, make sure you drop by our S7 Edge troubleshooting page as we’ve already addressed a lot of problems with this phone. Find problems that are similar to yours and use our solutions. If they don’t work or if you need further assistance, you can contact us by completing our Android issues questionnaire.

Troubleshooting “Warning: Camera failed” on Galaxy S7 Edge

More often, this problem occurs out of the blue and basically, it’s just a symptom; the real problem is inside. So, we really need to troubleshoot to determine what’s causing the problem and to know if we can fix it on our own.

Step 1: Boot your device in safe mode and try to open the camera there

You need to put your device in diagnostic state immediately and isolate the problem and while in that state, try to open the app again and see if the error still shows up.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

So, if the error shows up, you need to rule out the possibility that it’s a firmware issue. However, you need to clear the cache and data of the camera app first.

Step 2: Clear the cache and data of the Camera app

This is to rule out the possibility that it’s actually the app that crashes and affected the sensor and not the hardware itself so, it’s necessary before you go after the firmware.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Step 3: Wipe the cache partition

This is if the error shows up in safe mode and if the problem persists after clearing the cache and data. If you reach this step, it means the problem might either be in the firmware or the hardware. This procedure has to be done prior to the reset:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your phone

This is the last thing you can do to rule out the possibility that it’s a firmware problem. It goes to the last because you will have to go through the hassle of backing up your data and files. After this and the problem still persists, it’s safe to assume the problem is with the sensor and you need a technician to check it for you:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Bring the phone to the shop

As far as basic troubleshooting is concerned, you’ve already done enough. Now, it’s time to let the technician handle it for you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Camera app that stopped working on your HTC U12/U12 Plus, warning camera failed [Troubleshooting Guide]

Many people would consider camera specs among the key things to check before procuring a new smartphone. The more advanced camera features it offers the better. The HTC U12/U12 Plus device is among those that offer great camera features with a 12MP wide-angle camera and 16MP telephoto camera. It also sports some advanced camera features and presets such as ultraspeed autofocus, face detection, panorama, and bokeh mode to name a few.

Overall, it’s a great camera Android phone these days. But just like other great smartphones offering great camera specs and features, the HTC U12/U12 Plus camera app is also not free from random flaws. One of the most prevalent issues concerning the HTC camera is on the Camera Failed warning. It usually occurs when the camera app suddenly stops to work on the phone. Apparently, this could denote a software problem but may also be attributed to physical or liquid damage on the phone’s camera or other relevant components.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with camera that keeps failing?

The methods I demonstrate in this post are used to deal with software-related issues with the HTC U12/U12 Plus camera. Keep reading and feel free to refer to this walkthrough if ever you need some more inputs on how to deal with this issue.

First solution: End Camera app then restart.

If this is the first time you’re seeing the camera failed warning and first instance for the camera app to fail or stop working on your HTC U12/U12 Plus, then it’s likely just a random app glitch. To rectify the glitch, simply end or quit the camera app or any other background apps on your device. Here’s how:

  1. Press the Recent Apps key.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the Camera app’s preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After clearing the camera and background apps, re-launch the Camera app and then see if it’s already working properly this time. If it still fails and prompts the same camera warning, then continue to troubleshoot more complex software issues on the phone.

Second solution: Soft reset/reboot your phone.

Another simple solution you can try on is a soft reset or device restart. Doing so will help clear minor software errors that cause random apps problems to occur including those afflicting the phone’s camera application. Here’s how to soft reset your HTC U12/U12 Plus:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

If your phone becomes unresponsive as the camera app stops working, then performing a force restart would be necessary. It’s a simulated battery-removal process that is used to reboot a froze device.

  • To force restart your HTC U12/U!2 Plus, just press and hold the Power button until the menu appear then tap the option to Restart.

Both these methods don’t affect saved data on the phone so creating backups won’t be necessary.

Third solution: Clear app cache and data.

Caches are comprised of temporary files that are saved on every app or phone system. These files are essential for multitasking like when switching between various apps. However, keeping more apps running in the background may also cause conflicts especially when any of them gets corrupted or goes rogue. To clear this out, clear cache and data from your phone’s camera app with these steps:

  1. Open the Settings app on your phone.
  2. Tap Apps & notifications.
  3. If necessary, tap to See all apps.
  4. Scroll to and tap Camera.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app’s memory.
  7. Tap Clear Data to erase temporary data saved for the app.

Reboot your phone after clearing cache and data from the Camera app to clear any residual data from the app’s memory and likewise on the system folders.

Fourth solution: Install new updates for your phone.

Software updates can also be the key resolving a device issue that’s caused by malwares and software bugs. This is likely the root-cause if the camera app suddenly stops after downloading images files and store it on the Gallery folder. Installing the latest software update on your device can therefore resolve the problem as it usually offer fix patches to clear and address bug-inflicted errors that might have caused the camera app to fail or become unstable Here’s how to check for and manually download and install software update on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

An update notification will show up on the screen if a new system update is up for grabs. Before you download the update, make sure your phone has ample of RAM or internal memory space and battery life should be at least 50 percent.

Then follow the onscreen prompts to start downloading and installing the new update.

Fifth solution: Wipe cache partition on your phone.

Software-related errors including those that are inflicting troubles with the camera app can also be remedied by wiping the phone’s cache partition. Temporary files that are stored as cache on the system folders including those that were corrupted will therefore be cleared in the process, keeping the system free from errors and ready for another restart. Here’s how a factory data reset/master reset is done :

  1. Turn off your phone completely.
  2. Press and hold the Power button and Volume Down button simultaneously for a few seconds.
  3. Release both buttons when the screen turns black with red and blue text.
  4. Press the Volume Down button repeatedly to scroll to and highlight Reboot to bootloader option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Boot to Recovery Mode option then press the Power button to confirm. This will prompt you with the Recovery options.
  7. Press the Volume Down button to highlight Wipe cache partition and then press the Power button to confirm.
  8. Wait until the Reboot system now option is highlighted then press the Power button to confirm and instigate device restart.

Wiping cache partition is highly recommended to clear minor-post update issues on the phone. That said, this can be an ultimate solution to try if the camera failed warning started to occur from an update installation.

Other options

Booting the phone in safe mode can also be considered an option to determine if the problem is caused by third-party apps or not. It’s also worth a shot to carry out a master reset if the camera failed warning persists and your HTC U12/U12 Plus camera still doesn’t work after performing all applicable workarounds and possible solutions. Doing so will help clear fatal system errors that might have inflicted troubles to built-in apps including the Camera application. This reset will wipe everything from the phone and then revert the default options and factory settings.

Otherwise, visit the nearest HTC-authorized service center in your area to have your device thoroughly assessed by a technician for signs of hardware damage. Physical or liquid damage on any of the camera components may also be the underlying cause of the problem. In that case, hardware repair is needed.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if the camera on your Samsung Galaxy S9 starts to keep failing?

Aside from the error message “Unfortunately, Camera has stopped” there’s another one that many of our readers encountered. The warning says “Camera failed” and it shows up every time the camera is opened but instead of the usual interface you see when you take pictures or record videos, what you can see on the screen is the error. In other words, you won’t be able to use the camera of your phone because of this error and this has been happening to some Samsung Galaxy S9 units.

The “Camera has stopped” error is more of an app-related issue but the other one more often points to a hardware problem and that’s what we need to find out in this post. We simply have to do some troubleshooting procedures and rule out every possibility. If at the end of this guide the problem isn’t fixed, then you should just bring the device to an authorized service center or back to the store so that a technician can perform further tests to determine if the sensor needs to be replaced or not.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to fix the “Camera failed” error on Galaxy S9?

Based on experience, this problem could be a very minor issue with the camera or a very complicated one. The purpose of this troubleshooting guide is to know if you can fix it on your own or you need a technician to do it. We will try to exhaust all possible solution but if at the end the problem continues, then seek assistance from a technician who can check the phone physically. Now, here’s what you need to do about this…

Reboot your Galaxy S9

If it’s the first time you encounter this problem, you should try rebooting your phone first as this could be a result of a minor glitch. After the reboot, open the camera to know if the problem is still happening and if it still does, try doing the Forced Reboot: press and hold the volume down and the power keys at the same time for 10 seconds or more. This will restart the phone like the normal process but its memory will be refreshed and all apps and services reloaded. Should the camera continue to fail after this, then try the next procedure.

Find out if it’s caused by a third-party

Since the camera app is used by other apps, it’s possible that a third-party application is causing the problem. With that, you have to reboot your phone in safe mode to temporarily disable all third parties in your device and use the camera. If the problem is seems fixed while in this mode, then it confirms our suspicion. The next thing you need to do is find out which of your apps is causing the issue and uninstall it.

Here’s how to reboot your Galaxy S9 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the camera still fails while in safe mode, however, then try the next procedure.

Try deleting the system cache

It’s important that you try doing this procedure as we’ve already fixed similar issues in the past by simply deleting the system cache. It consists of hundreds of small files that the system uses to make your device run smoothly. The thing about it is that you’re not actually just deleting the cache but also replacing it with a new one that’s it’s very effective. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If for some reason the problem continues after this, then try the next procedure.

Backup your files and reset your phone

This is your last resort. If the camera still keeps on failing after this, then it’s probably a hardware problem and you may need to get your device checked by a technician. A reset would also be a preparation since all your personal files and information will be deleted so you don’t have to worry about privacy once the phone reaches the hands of the tech. However, make sure to make a backup of your important files and data as they will be deleted during the process. After the backup, follow these steps to reset your Galaxy S9:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does Camera keeps closing on Samsung Galaxy Note 8 and how do I fix it?

The Camera in your Samsung Galaxy Note 8 comprises both the app and the sensor; when you open the app, the hardware also initializes. When you encounter a problem, it’s possible that it’s just an issue with the app or the hardware or both. It’s difficult to pinpoint what the problem really is that’s why it’s necessary to troubleshoot your phone.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 with its camera that keeps on crashing or closing. We will try to consider every possibility and rule them out one by one until we can determine the issue and the best course of action. So, if you’re one of the owners of this phone and are currently having problems when using the Camera of your phone, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 with its Camera that keeps crashing


We have addressed similar problems in the past and we know from experience that this problem could pretty minor or very complicated depending on whether the hardware is affected or not. If it’s just a problem with the app, then you can fix it on your own without any help from a tech but if it’s a problem with the sensor, then it might need to be replaced. Now, here’s what you should do about this…

First solution: Restart your Note 8

A reboot might be all you need to get this problem sorted out especially if this is the first time that the problem occurred. Let’s try to rule out the possibility that it’s just a result of a minor glitch so restart your phone and see if the camera works after that. You may also try doing the Forced Reboot which is far more effective than the normal restart.

Press and hold the volume down and power keys at the same time for 10 seconds or more. Your phone will restart normally but its memory will be refreshed and all apps and services reloaded. If the camera still closes on its own after doing this, then move on to the next solution.

Second solution: Clear the cache and data of Camera

We will now try to see if this is just a problem with the application. By clearing the camera’s cache and data, you’re resetting it back to its default settings and configuration as well as replacing the files that are deleted. If this is indeed just a problem with the app, then this procedure is more than enough to fix the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If it still crashes after doing this, then you can expect that the problem is more serious than we thought.

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Third solution: Find out if it’s caused by third party apps

You need to run your phone in safe mode to temporarily disable all third-party apps and services. If the camera doesn’t crash while the phone is in this mode, then it means there’s a third party that’s causing this problem. Find that app and uninstall it. Here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

However, if the problem continues even in safe mode, then try the next procedure to rule out the possibility that it’s just a firmware problem.

Fourth solution: Backup important files and reset phone

At this point, a reset is necessary and this will conclude your troubleshooting. If the problem continues after this, then you have to bring the phone to the service center. The firmware may need to be reflashed or it could be a hardware problem.

Before the reset, however, make sure to backup all your important files and data as they will be deleted. After the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or the other. If you have other concerns you want to share with us, feel free to contact us through our questionnaire or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Articles you may also find helpful:

What to do with your Samsung Galaxy A7 with “Camera failed” error (easy steps)

There are two most common errors you may encounter if your phone’s camera doesn’t work properly. The first is “Unfortunately, Camera has stopped” and the other “Camera failed.” This may happen to any Android user but I’ve seen a lot of Samsung device owners being plagued by this problem. In this post, I will tackle this issue with the Samsung Galaxy A7 being the subject of the troubleshooting for the benefit of our readers who contacted us and asked for our help since they could no longer take pictures or record videos due to the problem

I will address the “Camera failed” error in this article since we’ve already published several posts tackling the other. Unlike the “Camera has stopped” error, the “Camera failed” error or warning has a higher possibility that the problem is with the hardware. So, we will have to rule out all possibilities that point to the app or firmware being the culprit. After that and the problem remains, then it’s confirmed the issue is the hardware and in such case, you need to bring your device to the shop or back to the store where you bought it since there’s only so much you can do about hardware problems.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy A7 with “Camera failed” error

When the sensor fails to initialize the moment you open the Camera app, this error may occur but it could also be possible that it’s just an issue with the app itself that’s why you still need to troubleshoot your phone as you may be able to fix the problem without bringing the device to the shop. Here’s what you should do…

First solution: Reboot your phone

Glitches happen all the time and when they do, a lot of things in your phone will be affected. Among the most common results are app crashes and some services may also stop working. The thing is that glitches are often fixed by a normal reboot so before doing anything complicated, try to restart your Galaxy A7 first.

After the reboot, open the camera to know if the error remained and if it does, then try doing the forced restart to further refresh your phone’s memory and reload all its applications, services and core functions. To do this, press both the volume down and power keys and hold them down together for 10 seconds or more. Should the problem continue to bug you after this, then move on to the next solution.

Second solution: Reset the camera

We will now try to rule out the possibility that it’s just an issue with the camera app. By reset I mean to clear its cache and data so that it will be brought back to its default settings and configuration. If the problem is with the app, then this procedure is more than enough to fix it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Camera.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

If you’re still getting the same error after doing this step, then try the next one.

Third solution: Run your phone in safe mode

Running your device in safe mode won’t fix the problem but it will immediately give you an idea if the problem is caused by a third-party application. Being an Android user for years and having been able to address thousands of problems sent by our readers, I’ve already encountered this kind of issue several times and the most recent of all was just last week when I was trying record my gameplay.

I was using the DU Recorder which allows users to use the camera while recording the screen. Pressing the home screen won’t close the app, it will just minimize it so it continues to run in the background while using the camera. You can’t have multiple sessions with the camera in your phone so when tap on the default camera app, you will get the “Camera failed” error because the camera is already being used by a third-party app.

I don’t have a clue as to the apps you’re using so you need to run your phone in safe mode temporarily disable all third-party apps. While in safe mode, try to open the camera to know if the error still pops up or not. Here’s how to run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy A7 logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

If the problem is fixed in safe mode, then that makes the problem a lot easier to fix. In fact, if the problem doesn’t occur in safe mode, you can just reboot your phone normally and the camera will work perfectly after that. If not, then just close all apps running in the background by tapping the Recent button.

However, if the problem occurs even in safe mode, then we’ll have to troubleshoot the firmware.

Fourth solution: Wipe the cache partition

It is important you do this because it will rule out the possibility that the problem is caused by some corrupt system caches. Those small files will also be replaced with new ones after you’ve successfully wiped off the contents of the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy A7 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Proceed to the next solution if the problem continues to bug you after this.

Fifth solution: Reset your phone

A reset is necessary at this point wherein all the previous procedures failed to fix the problem. This will rule out the possibility that the issue is with the firmware. But before the reset, make sure you backup your files and data as they will be deleted.

  1. Back up data on the internal memory.
  2. If you signed into a Google account on the device, you have activated Anti-theft. You will need your Google username and password.
  3. Turn off the device.
  4. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  5. When the Samsung Galaxy logo displays, release only the Power key.
  6. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  7. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the phone.

If the Camera still fails after this, then it’s possible that it’s a hardware problem. Bring your phone to the shop and let the tech handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix Samsung Galaxy S9 Plus with Gallery that closes when taking pictures (easy steps)

The Gallery is always connected with the Camera as the latter takes pictures while the former manages them. When one app has a problem, it’s possible the other is affected and that could be the case with some of our readers that own Samsung Galaxy S9 Plus units. We have received reports from our readers saying that the Gallery in their phones closes when they take pictures. It might be just a problem with the Gallery or Camera, or it could also be an issue with the firmware.

In this post, we have to determine why this issue keeps on happening so that we will have a shot at fixing it. So, we will try to consider every possibility and rule them out one by one until we can easy pinpoint the issue. If you’re one of the owners of the Galaxy S9 Plus or any Android device for that matter, then continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S9 Plus with Gallery app that closes when taking pictures

Most of the time, applications-related problems are not that complicated but in this case since the app in question is the Gallery which only crashes when the camera is used to take pictures, we really can’t be sure which the problem lies. So we have to troubleshoot your phone thoroughly to get this sorted out. Below are the solutions which may fix this problem…

First solution: Take pictures in Safe Mode

Running your phone in safe mode will immediately tell you if this problem is caused by one or some of the third-party apps you downloaded because in this mode, all third-party applications and services are temporarily disabled. So, if you can take pictures without the Gallery crashing, it’s confirmed that the cause of the problem is a third party. The next thing you should do is find that app and uninstall it.

Here’s how to reboot your phone in safe mode;

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And here’s how you uninstall applications from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

If the Gallery still crashes while in safe mode however, then try doing the next step.

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Second solution: Clear cache and data of the Gallery

At this point, we need to find out if the problem is only with the Gallery by clearing its cache and data. Don’t worry, none of your pictures and videos will be deleted if you did this plus there’s a big chance the problem will be fixed:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to take pictures to find out if the app still crashes and if so, then try the next step.

Third solution: Reset Camera

You only have to do this if the problem can’t be fixed by clearing the cache and data of the Gallery. Just like the previous step, you also have to clear the cache and data of the Camera which will reset it back to its default settings and configuration. Considering that the problem occurs when you take pictures, there’s also a chance you can fix the problem with this one:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Should the problem continue to bug you after this, then it’s time to troubleshoot the firmware.

Fourth solution: Wipe cache partition

The first thing you should do when you troubleshoot the firmware is to delete all system caches so they’ll be replaced with new ones because it could be that some of them got corrupted. Corrupt caches may also result to the crashing of apps regardless whether they’re pre-installed or third-party.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error continues after this, then it’s time to reset your device.

Fifth solution: Backup important files and reset your phone

Before the reset however, make sure you backup all your files and data as they will be deleted during the process and you may not be able to retrieve them after that. After the backup, make sure you disable the Factory Reset Protection by removing your google account from your phone so that you won’t be locked out. Once everything is set, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts that may also be helpful to you:

“Camera failed” error keeps showing up on Samsung Galaxy A3 [Troubleshooting Guide]

The error “Camera failed” often occurs the moment the user opens the Camera and many of our readers who own the Samsung Galaxy A3 have been complaining about this problem. Here’s the thing, if the problem is widespread then it could be an issue with the firmware or a manufacturing problem that only Samsung can do something about. However, if it may seem isolated, then there’s always a possibility that it occurs to only a few users.

In this case though, it seems that many of our readers are complaining about the same problem that’s why we have to look into this matter. This is for the benefit of our readers who reached out to us asking for help. If you’re one of the owners who have this kind of problem, continue reading as this post may help you.

For those who are looking for a solution to a different problem, drop by our A3 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Troubleshooting Galaxy A3 with “Camera failed” error

The purpose of this troubleshooting is for us to determine what the problem with your phone is and why the error keeps popping up. That way we can try to formulate a solution that may get rid of the error and prevent it from happening again in the future. Here’s what I suggest you do about this…

Clear cache and data of Camera

This is to reset the camera app as it’s possible the problem is just due to a some corrupt caches and files. By doing this, you’re also bringing the camera back to its default settings and this might fix the problem for you.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Find and tap Camera.
  5. Tap Clear cache to delete all of app’s caches.
  6. Tap Clear data and then tap OK to delete files created by the app.

After this, open the camera to know if the error still shows up and if so, then move on to the next step.

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Open Camera in safe mode

Run your phone in safe mode to temporarily disable all third-party apps and then once you’ve successfully started your phone into that environment, open the Camera to know if the error still shows up. Here’s how to boot A3 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Uninstall third-party apps that you suspect

Assuming the error doesn’t show up when in safe mode, the next thing you have to do is find the app that’s causing the problem. Begin your search from the most recent installation or take into consideration apps that use the camera or the gallery. If you already have a suspect or two, uninstall it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Run phone in recovery mode and wipe cache partition

Should the error still occur in Safe mode or if the camera continues to crash even after uninstalling some of the apps you suspect, then the next thing you need to do is delete all the system caches as some of them may have already been corrupted and thus causing this problem.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After this and the problem continues, you have no other choice but to reset your phone.

Backup your files and data and reset your phone

After wiping the cache partition and the problem still persists, then you have no other choice but to reset your phone. That is if you can’t live with an error like this. If you’re hesitant to do this, try using third-party gallery apps to view your pictures. However, if you want to do with this, then make sure you make a backup of your important files and data so that they won’t deleted during the reset process.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope this troubleshooting guide can help you. If you have further concerns, feel free to contact us.

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How to fix Samsung Galaxy Note 8 with error “Unfortunately, Camera has stopped” (easy steps)

The error message “Unfortunately, Camera has stopped” that seems to be bugging some of our readers that own the Samsung Galaxy Note 8 could be a result of a serious hardware problem or it could be just a minor issue with the app or the firmware. It’s basically a notification that tells the owners about the default camera app that crashed for some reason. Based on experience, the problem could be with the camera app and if that’s really the case, then you don’t have to worry so much because you can fix it on your own and you can continue snapping pictures or recording videos in no time.

In this post, I will help you troubleshoot your Galaxy Note 8 with a camera app that keeps crashing. We will try to rule out each possibility so that we can determine what the problem is all about and formulate a solution that may fix the issue for good. If you’re one of the owners of the Note 8 and are currently having issues with the camera of your device, then continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 with “Camera has stopped” error


The following methods have been proven effective to determine what an issue with the device is. We don’t suggest things that can potentially damage your phone or mess it up even more so you can rest assured that our solutions are safe. However, if you feel like one of our solutions is unsafe for your data and/or device, then you always have the choice to not follow it.

Now, about this problem, here’s what you need to do to fix it…

First solution: Run your phone in safe mode

Usually, I would suggest first to restart your phone because maybe the problem is just due to a minor glitch in the system or hardware. Those glitches can easily be fixed by a reboot but in this case, I won’t suggest it because just by doing this procedure, you’re already refreshing your phone’s memory since you also need to restart your device to get into safe mode.

When the phone enters safe mode, all third-party apps are temporarily disabled. It is important to do this because more often than not, the cause of the camera crash are third-party apps that also use the camera to perform some of its services. So, if the camera doesn’t crash in safe mode, it means that the cause of the problem is a third-party app or service. The next thing you should do is find out which of your apps is the culprit and uninstall it.

How to run Note 8 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Once the phone enters this mode, open the camera and take some pictures to test if the error would still show up. Assuming that the problem is fixed, uninstall every app that you think is causing the problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

Second solution: Reset the Camera

By reset I mean clear the app’s cache and data. This will bring the device back to its default settings and all files created by the firmware to make it work smoothly will be replaced with new ones. If this problem is with the app only, then this procedure is more than enough to fix it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.

Third solution: Wipe cache partition

If there are system caches that got corrupted, things like this may also occur as the overall performance of the phone will be affected. Aside from app crashes, you may also encounter freezes, lags, crashes and random reboots. Wipe the cache partition to rule out the possibility that this problem is due to corrupt system cache:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully.

Fourth solution: Do the Master Reset

A master reset is necessary only if all the preceding procedures failed to fix the problem. A reset will bring the phone back to its factory settings and delete all files stored in your phone’s internal storage. It’s often the most effective solution to apps and firmware issues so there’s a big chance this problem will be fixed by it. However, make sure that you make a backup of your important files and data prior to the reset as they will be deleted.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem continues after this, then bring your phone back to the store or to the shop so that a technician can determine if the problem is with the sensor.

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Samsung Galaxy S2 Problems, Errors, Glitches, Fixes and Solutions [Part 32]

Galaxy S2

Dear readers, welcome to the 32nd part of our Samsung Galaxy S2 problems troubleshooter series (click here to go to the index). There are 12 issues that I addressed in this post and many of them are power-related issues. As we all know, batteries deteriorate faster than any other components. In fact, you are lucky if the battery can last a couple of years. So, if you own an S2 and it started to fail booting up or powering on, there’s a chance the battery needs replacement.

Troubleshooting procedures may vary depending on the situation. For us, they vary depending on how our readers describe their problems. That is why I need to remind you that when you contact us about a problem, make sure you include all necessary details so that we can accurately assess what the problem is. For example, if you’re getting an error message, include every word of that error in your message and send it to [email protected]. Since we write a couple of support articles for every device we support each week, there’s a chance your problem will be featured. And for those who want to be helped through social media, post your concerns on our Facebook wall and/or Google+ page. I’m one of the people who’ll accommodate you.

Now, for the problems I addressed in this post, click any of the link to jump to a specific issue:

  1. Galaxy S2 Drains Battery Even When Switched Off
  2. Galaxy S2 Says Unmount SD Card Before Removing
  3. Galaxy S2 Won’t Turn On But Vibrates
  4. Galaxy S2 Camera Issue, Flashes And Reboots
  5. Galaxy S2 Shuts Down When Idle
  6. Galaxy S2 Crashed With Multiple Errors
  7. Galaxy S2 Stuck In Recovery Mode
  8. Galaxy S2 Firmware Issue
  9. Galaxy S2 Won’t Turn On
  10. Galaxy S2 Won’t Boot Up Completely
  11. Galaxy S2 Lose Signal
  12. Galaxy S2 Partially Boots Up Then Shuts Down 
  13. Galaxy S2 Can’t Install Apps In The Default Location

——————–

Galaxy S2 Drains Battery Even When Switched Off

Problem: Hi Droid Guy. Please help. Each night I turn my phone off, but when I turn it on in the morning the battery shows way less than it was at the end of the day. If it’s 50% at the end of the day, by morning it’ll be 10% or less. But this only seems to happen if I leave Wi-Fi turned on (i.e. I forget to turn Wi-Fi off!). If I turn WiFi off before shutting down then it doesn’t lose charge.

So, it’s like the phone is still on and using Wi-Fi even when it’s turned off! What can I do? Thanks. — Dave

Troubleshooting: Hey Dave. If the battery drains even if the phone is off, then there may be some issues with the circuit. I only encountered this kind of issue a couple of times and both were caused by liquid, it created a short circuit that depletes–in worse cases it may even damage–the battery way quicker than normal. I suggest you pull the battery out and inspect it for physical deformities such as lumps and swelling. You may also clean the connectors with a dry cloth.

There’s also a chance that the issue is with service that is responsible in displaying the battery indicator. We don’t have access to such service so we need to perform a general troubleshooting procedure and that is to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Says Unmount SD Card Before Removing

Problem: Hello thedroidguy team, I have Samsung Galaxy S2, In the notification bar it shows that “unmount sd card before removing”. Phone also doesn’t show my files in SD card. From setting I want to unmount sd card as it says, but there’s not unmount option. Options are “mount sd card” & “insert sd card”. Also I can’t apply this options. In addition I have checked there’s no problem with my sd card.I think the problem is with my Galaxy. What can i do to fix this problem? Please help me. Thanks in advance. Best regards, Sevinc.

Solution: You said you checked the SD card and it’s fine and I assume you used a computer or another phone. My suggestion is you backup everything that’s in it so you can troubleshoot the problem without the risk of losing your important data. Once all your files are safe, reformat the microSD card using FAT32 format and mount (i.e. insert it and mount it via Settings) it to your phone to see if it can detect it.

If the problem persists, then try to boot the phone in safe mode and attempt to mount the SD card again. Should the phone fail to detect or read from the card, then there’s a big chance that your suspicion about your phone being the problem is right. However, there are a couple of things you need to try before sending the phone for repair and that is to perform factory reset (don’t forget to backup your data) and try to a different microSD card to confirm without a doubt that it really is the phone that has a problem.

Galaxy S2 Won’t Turn On But Vibrates

Problem: Hello, my s2 will not turn on at all unless I constantly press the power button and volume button at the same time and I can’t keep it on unless I do that. I wanted to recover some pictures on it so I could upgrade but this is an unending problem I’ve been having for weeks. Do you know how I can fix it? Please reply as soon as possible. Thank you. Sincerely, Rachael S.

P.S. it also keeps vibrating while it charges or while the battery is in it until it dies.

Solution: Rachael, what you’re experiencing is a stuck Power button. That is the reason why the phone won’t turn on and why it vibrates every after a few seconds. To address this, try pressing the Power button many times until it gets out from getting stuck. However, if it’s still stuck after that, there’s a possibility it’s damaged. If you are confident enough to open the phone yourself and inspect the Power button, then proceed at your own risk. But I suggest you seek the help of a technician to get this sorted out.

Galaxy S2 Camera Issue, Flashes And Reboots

Problems: Hey sup techy, I saw your articles on Samsung S2 and it gave me a kind of relief, you guys are doing a great job. The problem with my S2 is that when the camera doesn’t work at all , it says “camera unfortunately stops working” but when I Skype, the front camera works perfectly. I can’t access both the front and back camera from the camera app itself as the app crashes each time I try to take pictures. Please I don’t know what to do. Is it possible for me for me to change the back camera? ‘Cause I’ve tried installing another camera cleared cache and all stuffs but problem still persists.

Also, my phone reboots automatically and it does that a lot but what I noticed I that each time it reboots, its flashes the flash light and will reboot again. I’ve tried solving the problem by upgrading the android OS from 4.1.2 to 4.4.4 hoping it will correct all the problems but instead caused more as I can’t even hang up a call or receive a call. Please I really need your help cos i love the phone. I really wait for your response. Thanks a lot.

Suggestion: Just to answer your question if you can change the camera, the answer is yes. The back camera can easily be detached and replaced as it is mounted to the motherboard with a flex cable. However, you need to open the phone and detach the motherboard to be able to access it.

What made this problem complicated is the fact that you are now running a custom Android 4.4.4 ROM, which may still have some bugs. I suggest you flash the stock 4.1 firmware back. After than, reboot the phone in recovery mode, wipe the cache partition and perform master reset to reformat the data partition. If the problem still persists after that, then it is clear now that it’s a hardware issue. So proceed with replacing the back camera and/or the front camera.

Galaxy S2 Shuts Down When Idle

Problem: Hello, well done for the good works. So I got this Samsung Galaxy S2, the issue is that it goes off anytime its not in use but if its in use like when I am playing music it will stay on all through. Otherwise if i should leave it for a while and return back to operate it…it would have gone off….it becomes so hot sometimes too and I think the battery drains faster as well too. Thanks for your time. — Lawal

Troubleshooting: Lawal, we don’t know for sure what’s causing the problem and I’m not even sure if the phone really shuts down when in idle or just can’t quickly get out of deep sleep. The first thing I want you to do is turn off the phone’s power saving feature if it’s on: go to Settings > Power saving > uncheck both System power saving and Custom power saving modes. Now, reboot your phone.

After disabling all possible power saving features, observe the phone to know if the problem still occurs. If so, boot the phone in safe mode and observe it while in that state.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the problem still persists even in safe mode, then it could be a firmware issue. Try performing the factory reset to see if it makes a difference. But don’t forget to backup your data first before doing that. In case the factory reset won’t fix it, it’s time you had the phone checked by a technician.

Galaxy S2 Crashed With Multiple Errors

Problem: Hi droid guy, I was skyping with my phone just yesterday and it went off after some time when the phone became hot. I tried putting it back on but to no avail. All I see when I turn it on is “unfortunately exchange has stop”, “unfortunately email has stopped” if i press ok, another app failure pops up. I cant access the home screen. It also shows database error. Please any idea? Thanks. My phone is Galaxy S2. — Daniel

Troubleshooting: Android system just crashed without apparent reason? Yes, it happens more often. The thing about this issue is that it is almost impossible to know what caused the crashing. Of course, the app that you last used is among the suspects but there’s no guarantee.

Sometimes a reboot may be able to fix the problem but in Daniel’s case, it didn’t. Instead, error messages kept popping up. The reason for this is that, the service that is responsible in keeping app services running may have also crashed and created a conflict in the system.

To address this issue, boot the phone in safe mode to temporarily disable all third-party apps and close their services. If it were a third-party that crashed causing the system to also crash, then the phone can boot in safe mode without any issues. Doing this procedure will fix the problem, so the one you have to do now is restart the phone so it can boot normally.

However, if the phone couldn’t boot in safe mode or refuses to boot normally from safe mode, you need to wipe the cache partition as it is obvious some caches or even data have been corrupted due to unexpected crash.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Stuck In Recovery Mode

Problem: Hey, my friend’s phone is stuck in what I believe is a reboot mode.. I’m not exactly sure if that’s the correct term. Anyways there are photos of his little girl who passed away on it & I wanted to know if there is anyway for me to recover these photos. I believe it is a Galaxy S2.

  • Model: SGH-I727R
  • IC: 649E-SGHI727
  • FCC ID: A3LSGHI727

I don’t know if that info will help at all. It is so important to just recover the photos though. I really hope you can help. Sincerely, Brittany.

Solution: Hi Brittany. Try to remove the battery, then press and hold the power key for a minute. After that, place the battery back in and attempt to turn the phone on to see if it can boot up normally. If it still boots up in recovery mode (yeah, I believe the phone is stuck in recovery mode), then make sure the Volume Up and Home keys aren’t stuck.

Now, try to boot the phone in safe mode. If it can, your friend can recover those photos. To boot the S2 in safe mode, follow these steps:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the phone can boot successfully in safe mode, there’s a chance it can boot back to normal mode. But then again, before you restart the phone, recover the photos that needed to be recovered. If the phone still gets into recovery mode, try wiping the cache partition first and then reboot again. If all else failed, perform master reset. You can do that while the phone is in recovery mode.

Galaxy S2 Firmware Issue

Problem: Hello. I have some major concerns regarding my phone.

First of all, I would like to mention that my phone was rooted using superuser. This was to enable the phone to be used in my country as it came from a different country.

And just today, when my phone’s battery got drained while I was out, I charged it once I arrived home only to find that something has drastically changed. The screen had a “click the android to start” thing, and it made me set up my google accounts. It wasn’t easy though, because I had to go through multiple attempts to leave that stage because there were always warnings popping up from the apps in my phone where I had to click “force close” in order to continue.

When I managed to get through that phase, I noticed that my phone wasn’t how it was prior to dying. All my contacts also disappeared, and now all my apps couldn’t be opened because my “software is no longer supported by the apps”.

I’m not sure what the software of my phone was prior to this happening, but now that I looked at it my software is now 2.3.5 GINGERBREAD.

I really want to know how to fix this because all my apps won’t work anymore and I can’t use my phone without a warning showing up every few seconds where I have to click “force close”. And what originally was “Google Play” suddenly became “Market”. Please help me. Thank you. — Patricia

Suggestion: I was hoping you’ll include the model number of your phone because that’s a very important information needed to search for appropriate custom ROMs that can be installed on your device. I’m also not sure what happened to your phone but it seems like a custom ROM that was installed on it disappeared when your phone powered down. What makes it more complicated is that we don’t know what kind of ROM or firmware your phone was running. But don’t worry, you can install any ROM on it but I suggest you install the one from CyanogenMod team.

The first thing you need to do is find the model number of your phone, then find a CyanogenMod for your device (follow this link). If you need help installing it, email us back with necessary details and guide you through it.

Galaxy S2 Won’t Turn On

Problem: Hey! Hope all is well on this fine Thursday morning. I had a woman bring her Galaxy S2 to me with a very bizarre problem that I have never encountered and hope that you can shed some light on it for me. She said that her screen went green one day and then the phone immediately crashed. Once she was able to get it to boot back up, all of her photos were deleted as well as some of her books on certain applications. Certain apps like camera and facebook crash instantly when launched, and there are a few force quit dialog boxes that pop up when ever the phone is turned off and turned back on.

Every once-in-a-while the phone completely shuts off on its own and cannot be turned back on using the power button, but must be turn on by plugging it into a charger and then turning on. I’m not entirely sure what to tell her as I have been searching high and low in all the forums. I have booted into recovery and cleared out the cache that way and still not change. Any advice would be appreciated. Thanks, Conrad.

Suggestion: Hey, Conrad. Ask her if the phone got wet or you can go ahead and find the LDI (Liquid Damage Indicator). Remove the battery and sticker beneath the connectors on the back of the device is the LDI. If it’s red or purple, then the phone suffered liquid damage. If the sticker is white, liquid isn’t the cause of the problem but there’s a chance the phone may have been hard-bricked. If you’re a technician yourself, find the hardware that’s causing it. Start with the USB charge port and so on.

Galaxy S2 Won’t Boot Up Completely

Problem: Hi, I have Samsung S2 phone and its one year old, all was well till the month of October but from then my phone goes off and if i try to switch it on it comes till Samsung logo and then again goes off after this then again i will have to repeat at least 6 to 7 times and then it will turn on only if i plug in the charger and switch it on kindly help I’m tired of it. Thanks & regards, Madhu.

Troubleshooting: Hey Madhu, it sounds like the battery has already given up. But before you go and buy a new one, try to troubleshoot it first. If the phone still powers on but can’t boot up completely, there’s a chance an app is causing the issue. I suggest you boot it in safe mode first just to find out if it can. If so, then make use of that opportunity to backup all you important data, then proceed with factory reset.

If, however, the phone can’t boot in safe mode, try booting it in recovery mode and wipe the cache partition. If that failed, too, it’s time you bought that new battery or borrow from someone who has the same phone as you and continue with your troubleshooting.

Galaxy S2 Lost Signal

Problem: Hi Droid guy. I have a Samsung Galaxy S2. 2 days ago it suddenly loses signal while I’m texting. I turn it to flight mode and turn it off again but the icon still shows on my top bar. Tried rebooting several times with no luck, still says ‘no service’. Please help I really don’t want to do a factory reset. Thanks. — Janine

Suggestion: Hey Janine. I understand why you don’t want to do factory reset. Your case may be just a network-related issue. If the phone can’t detect signal without apparent reason, it is more likely a network problem. So, before you do something on your phone, call your service provider first. Unless you can rule out the possibility that the issue is with your provider, don’t do any troubleshooting on your phone.

Galaxy S2 Partially Boots Up Then Shuts Down

Question: Hi! Can I have some help with this? I have gotten an online estimate of 80$ to fix it, but they are still unsure of what is wrong. I’d like to find what’s wrong before I get charged for consultation costs. Started with my phone just shutting off intermittently, and then progressed to not turning on again at all. I would remove the battery and it begins with the startup screen, but stops half way through the loading bar and shuts down again. Only to vibrate like it was starting up again every 5 seconds. It is possible that the power button is stuck in? But I have never dropped it and I have a heavy duty case too. — Jessica

Answer: There are two possibilities, Jessica. Either the Power button is just stuck or it’s totally damaged and needs replacement. One way to release the button from being stuck is to press it many times. To prevent firmware issues due to frequent turning on and off, remove the battery first. If the phone still won’t boot up completely after pressing the Power button countless times, then it’s time you had it checked by a technician.

Galaxy S2 Can’t Install Apps In The Default Location

Problem: Hi. I’m Hawila. I’m using S2 but having problem with application update. Whenever I update any application on my phone its say “Application cannot be installed in the default installation location”. What should I do about this? Hope you guys can help me out. Thanks!

Solution: Hello Hawila. I wish developers made it clearer for us what every error message means. In your case, the error just says the app or update cannot be installed in the default location but it didn’t give any clue why. That error message actual means there isn’t enough space left in your phone’s internal memory and since you cannot set the phone to automatically install apps to other location, you will have to move installed apps to the SD card especially those that occupy too much space like heavy games. To do so, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to the app and tap on it.
  6. Tap the Move to SD Card button.

There’s no easier way to do this so you’ll have to go through this for every app…but it’s worth your time and effort.

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