Samsung Galaxy Note 9 Error: Unfortunately, Camera has stopped

The error message “Unfortunately, Camera has stopped” is one of the common popups you may get every now and then but unlike the others, there’s always a possibility that the problem is more than just an app crash. We have encountered similar issues in the past involving high-end devices like Galaxy S9 and Note 8. It’s not impossible that your Samsung Galaxy Note 9 may also encounter the same error message.

So, in this post, I will walk you through in troubleshooting your new phone that’s bugged by the “Camera has stopped” error. We will try to determine the cause of the problem so that we would know what to do about it. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

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Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with “Camera has stopped” error?

When it comes to troubleshooting a phone with this error message, the best we can do is to rule out the possibility that it’s just due to an issue with the app or firmware. After troubleshooting the device and the issue points to a hardware problem, then you should bring the phone back to the store and have it replaced. Samsung is willing to replace it with a new unit considering the fact that the Note 9’s camera is one of the selling points. Now, here’s what you should do about this problem…

Clear the Camera’s cache and data

Since it’s the camera that’s specifically mentioned in the error message, it’s the first thing we have to go after. We need to reset it so that it will be brought to its default settings and configuration. While we’re only clearing the cache and data of the camera, all other services that’s used by the app will also be reset. But don’t worry, none of your pictures or videos will be deleted if you do this…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Camera.

After this, open the camera to know if it still crashes or not and if the problem isn’t fixed, move on to the next solution.

Reboot your phone in Safe Mode

By doing this, you’re temporarily disabling all third-party apps which may have something to do with the camera that keeps on crashing. As you know, the camera is a common app or service. Any application that allows users to capture pictures or record videos make use of the default camera app and its services. Therefore, it’s not impossible that some of them may cause a pre-installed app to crash. Now, here’s how to run your phone in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While your Note 9 is in this mode, open Camera to know if it still crashes or not. If it still does, then move on to the next solution.

Delete the System Cache

It is always possible that this error is triggered by some corrupt system cache. These files get corrupted easily or become obsolete when there’s a new update. It’s recommended to delete the system cache from time to time to make sure the one your phone uses doesn’t have issues. I personally encountered similar issues in the past that were fixed by simply deleting the system cache. That’s what I want you to do in this step. Don’t worry, the system cache you deleted will be replaced by a new one. Here’s how you do it;

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error message “Unfortunately, Camera has stopped” still shows up even after wiping the cache partition, then you have no other choice but to reset your phone.

Backup your files and reset your Note 9

This is your last resort. If the camera continues to crash even after this, then the problem could be with the hardware already or the firmware may need to be reinstalled and you should not do that by yourself as the warranty of your device may be voided. Instead, bring the phone to the store and let the technician handle the problem for you.

But before that, make a backup of your important files and data and then do the master Reset to bring the phone back to its factory settings or default configuration. If the problem is caused by an issue with the firmware, then a reset may be able to fix it. This is how you effectively reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.


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