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How to fix Samsung Galaxy S9 Plus with error “Warning: Camera failed”

The error message “Warning: Camera failed” on your Samsung Galaxy S9 Plus may mean two things: it could mean the Camera application failed to initialize or crashed, or it could be a sign of a hardware problem. Another variation of this problem is the error “Unfortunately, Camera has stopped” which might also mean the same thing. However, we will try to focus on the ‘camera failed’ error in this post because some of our readers have actually contacted us regarding this problem.

The camera on your Galaxy S9 Plus, or any smartphone for that matter, has one of the most complicated processes. Imagine that everything must be in-sync so that you can snap a good picture. When the camera app is opened, the hardware, firmware, services running in the background and the app should initialize together and goes into standby waiting when you will press or tap the capture button. If one of those things failed to initialize, you might be greeted by this error message or any other issues that have something to do with your phone’s camera.

I will address this problem in this article and we will try to determine the problem and fix it if possible. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

What to do with Galaxy S9 Plus having “Warning: Camera failed” error


Based on our experience, this error is more of a hardware-related problem but then we need to know if you can still fix it on your own by doing some troubleshooting procedures. You don’t need to do some really complicated things to determine why it happens as that’s the job of the technician. What you need to do here is to rule out possibilities and bring the phone back to the store if the problem can’t be fixed on your end. With that said, here’s what I suggest you do about this problem:

First solution: Reboot your Galaxy S9 Plus

If you haven’t rebooted your phone yet, then it’s time to do it as reboot fixes majority of minor issues that’s why it’s imperative you begin your troubleshooting with this method. It might be the only thing you need to do and you may continue using your phone normally after that. So, hit the power key and restart your device and then once the phone has rebooted completely, open the Camera to know if the issue still occurs. If it still does, try doing the Forced Restart procedure:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or until the device restarts.

The Forced Restart will simulate battery pull and refresh your phone’s memory by closing and reloading all apps, services and core functions of your phone. If this doesn’t fix the problem either, then move on to the next solution.

Second solution: Clear cache and data of Camera app

Doing this will reset the camera app back to its default settings as well as delete possible corrupt cache and data. If this problem is with the app only, then clearing the cache and data will definitely fix the problem. Follow these steps to reset Camera:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Open the camera to know if the error still shows up and if it still does, the next thing you should do is troubleshoot the firmware and it must begin with the next solution.

Third solution: Wipe cache partition

There are times when apps crash due to some corrupt system caches. I personally encountered similar issues in the past that got fixed after I cleared off the contents of the cache partition. You won’t really know if the problem is due to some corrupt caches, you just have to try deleting those files so that the system would replace them with new ones to rule out this possibility and here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone may take a little more time booting up after this as it rebuilds the caches. Once active, try opening the camera to know if the error would still pop up and if it still does, you have to do the next step.

Fourth solution: Backup your files and do the master reset

Again, it’s possible that this problem is due to a hardware problem and so you need to do this last solution. If it works, then the problem could have only been with the firmware or at least, software-related but if not, then you need to bring the device to the shop and you won’t have to worry about your privacy as all your personal information and files will be deleted. Just don’t forget to backup your files before the reset as they will be deleted.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S7 Edge giving out “Warning: Camera failed” error after Android 7.1 Nougat update [Troubleshooting Guide]

One of the most common errors you get when the camera of your #Samsung Galaxy S7 Edge (#S7Edge)  won’t work is “Warning: Camera failed,” which actually notifies the owner of a possible hardware issue involving the camera sensor itself. It’s different from the known “Unfortunately, Camera has stopped” error because it basically speaks about the app that’s crashing for some reason.

In this post, I will tackle the first issue I cited, which is more serious than the other. I will walk you through in troubleshooting your phone that’s plagued with this problem after the Android 7.1 Nougat update. But please take into consideration that there are issues or cases that are already beyond our grasp and in which case, the best thing we can do is bring the phone to a tech who can do further tests to know what the problem really is and whether it can still be fixed or not.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge that shows “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. For your device to perfectly capture stills and record high definition videos, there are a lot of services that need to run in the background so that the camera sensor can sync with the firmware and the app. There are, however, times when the hardware can’t sync properly or fails to initialize that’s why this error occurs. Before we go to the steps, here’s one of the messages we received from our readers that best describes this issue:

“Hi guys. I am hoping you can help me with my problem because I need to use my phone. It’s recently been updated to Nougat but it seems that the new firmware has messed up my phone pretty bad because everytime I open the camera, there’s an error that keeps popping up. It says ‘Warning: Camera failed.’ I’m not really sure what the problem is or how it started. I am hoping you can help me with it. Thanks.”

Now that you know how this problem occurs, here’s what you need to do:

Step 1: Delete the system cache so that they can be replaced

This problem might have been caused by the recent firmware update so it is just right to go after the system caches as they have a tendency to become corrupt or obsolete and may cause issues like this. Deleting them basically means replacing them and that’s actually what you have to do in a bid to fix this problem. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

This procedure can potentially fix this problem, however, if it persists, then move on to the next step.

Step 2: Reboot your phone in Safe Mode

It is also possible that one or some of your third-party apps are no longer compatible with the new firmware. This incompatibility may cause some apps and services to crash, in this case, it’s the Camera app or the sensor itself. We need to rule out this possibility first because it’s easy to do and your data are actually safe. All you have to do is restart your phone in safe mode and then try to trigger the problem. If the error still shows up, then it might be an issue with the camera app, however, if the issue is fixed then your third-party apps have something to do with. This is how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the error doesn’t pop up in this state, you have to find the apps that are causing the problem and clear their caches and data first. If that won’t work, then you have to uninstall them one by one until the error won’t show up anymore. This is how you clear the cache and data of suspected apps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I also understand it’s not easy to pinpoint the app that’s causing the problem. So if you think it would be easier and quicker for you to backup your files and data than to uninstall suspected apps one by one, then do that and then reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

If the error still shows up in this mode, however, move on to the next step.

Step 3: Reset the camera app by clearing its cache and data

That’s right, we need to try to reset the camera to see if that makes a difference. Clearing its cache and data will take care of this issue assuming it’s just about some corrupt camera cache or files or a misconfiguration. This is how you do this:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After this procedure and the problem still persists, move on to the next step.

Step 4: Do the Master Reset to bring the phone back to factory defaults

After doing all the steps above and the problem still persists, then this procedure has to be done. It basically deletes everything in your phone’s internal storage and resets every setting back to factory defaults. The newly installed firmware, however, will remain. I suggest you do this procedure because the next thing you will do if the problem still remains is to bring your phone to a technician and have it checked. Make sure you backup your important files and data before you follow the steps below as they will be erased and can no longer be restored.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

You must have your phone checked by a technician if the problem still persists after the reset.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J7 “Warning: Camera failed” & “Unfortunately, Camera has stopped” errors [Troubleshooting Guide]

One of the most complex parts in your #Samsung Galaxy J7 (#GalaxyJ7) is the camera. During the boot up process, the sensor will also initialize and wait for the user to open the #Camera app. Once you open it, the app, the services running in the background and the sensor will initialize to synchronize their operations. Once you tap the capture button, the app will command the sensor to snap pictures or videos and then other services will call upon the Gallery app to manage the pictures.

samsung-galaxy-j7-camera-failed

If, however, the initialization is interrupted for some reason, the error message “Warning: Camera failed” will pop up if the problem is with the hardware but if it’s with the app or the firmware, the “Unfortunately, Camera has stopped” error may show up. In this post, I have provided guides on how to troubleshoot your Galaxy J7 that is suffering from any of these errors. Read on to understand more about them and learn how to fix them in case you’ll encounter one in the future.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

How to fix “Warning: Camera Failed” error on Galaxy J7

Problem: Hi guys! I’m glad you are offering this free service to help users like me who don’t know much about fixing issues with our phones. I have the Galaxy J7 that I purchased last month. Since day 1 the phone has been working perfectly fine until a couple of days ago when I open the camera. There was an error message that said “Warning: Camera failed” and I really don’t have a choice but to close it. With the error keeps popping up every time I open the camera, I can no longer use my phone to take pictures. I’m not sure what happened but I’m sure the device is well taken care of. No drops, no water contact, no anything that could cause problems. Please help me, thanks.

Troubleshooting: The error message “Warning: Camera failed” can be just a minor problem or a serious one but more often than not, it concerns the hardware itself. There have been a lot of reports of this kind of problem in the past and many said they were able to fix their issues by doing some troubleshooting procedures and those procedures are ones I will teach you in this guide. So, here’s how you troubleshoot your Galaxy J7 whose camera failed:

Step 1: Boot up your Galaxy J7 into safe mode and see if the error still occurs

There are times when third-party apps cause this kind of problem and when it happens, all you have to do is disable them and see if the problem still happens and there’s no other way to do that than booting the device in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

After successfully booting up the device in safe mode, try to open the camera app and see if the error or the warning still pops up, if it doesn’t, then you just have to find the third-party app that causes the camera to crash and uninstall it. Otherwise, proceed to the next step to troubleshoot the camera itself.

This is how you uninstall an app on the Galaxy J7:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 2: Clear the cache and data of the camera app

This procedure will reset the app itself as it deletes its cache and data along with your settings and preferences. It’s a simple procedure but very effective given that the problem is just a minor issue with either the camera app or the sensor itself. Don’t worry, none of your pictures or videos will be deleted when you do this and only the camera settings will be reset.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Camera.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

I suggest you also do the same for the Gallery app should the error persists after doing the aforementioned procedure.

Step 3: Try wiping the cache partition

After the first and second step, if the problem still occurs then you have to try to delete the system cache especially if it occurred without apparent reason. There are times when a firmware update will cause a problem like this so it’s logical at this point to rule out this possibility. This is how you wipe the cache partition on your Galaxy J7:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will reboot longer than usual and once it has successfully rebooted, try opening the camera again to see if the problem still occurs.

Step 4: Perform master reset on your Galaxy J7

If all else fails, then it’s time to bring the phone back to its factory default settings; you have to reset it. However, you should know that all the data and files you have saved in your phone’s internal storage will be deleted.

You have to back them up before you reset your device as you won’t be able to retrieve them once they’re wiped off of your phone’s memory. Once done, follow these steps to reset your phone externally:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Should the problem still occur after the reset, then it’s time you sent it in for checkup and/or repair.

How to fix “Unfortunately, Camera has stopped” error on Galaxy J7

This error message is basically not as complex as the first one but very annoying nonetheless. You still won’t be able to take pictures with your phone and it pops up every time you open the Camera app. There’s no other option you can choose rather than OK and Report and either way, the error will be closed by the problem won’t be fixed as it would occur again. So, to troubleshoot your phone suffering from this error, this is what you’re going to do:

Step 1: Reboot your phone first

If it’s the first time you’re seeing this error message, don’t do anything yet except a reboot. You may reboot a couple more times just to make sure it’s not just a minor firmware glitch.

There were reports from our readers in the past wherein their devices froze for a couple of seconds and then this error popped up. A firmware glitch may cause this problem not to mention the possibility that it’s the Camera app that also crashed.

Step 2: Restart your J7 in safe mode

Now, let’s try to isolate the problem to determine if the cause is one of your third-party apps or a pre-installed one. As I explained in the first problem, booting the device in safe mode will temporarily disable all third-party apps and services leaving pre-installed ones running. Please refer to the first step in the first problem for the steps on how you boot your J7 in safe mode.

Step 3: Clear the cache and data of the Camera app and other related apps

Do this while you’re phone is in safe mode. It resets the Camera app itself and that would give you an idea whether the problem is with the camera or other apps. You may also do the same for other apps that may trigger the error like Gallery and any other apps that may use the camera to take pictures.

Step 4: Factory reset your Galaxy J7

Just like the master reset, this procedure will bring the phone back to its original settings and delete all your data and files saved in your phone’s internal storage only that you will have to do this through the Settings menu.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

If the problem still continues, you may need to reinstall the firmware or have somebody do it for you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 “Warning: Camera failed” error [Troubleshooting Guide]

The error message “Warning: Camera failed” with the #Samsung Galaxy S6 (#GalaxyS6) that often occurs when the #Camera app is launched has two common possibilities. The first is that the app and the sensor are out of sync and while the former already loaded, the latter may haven’t been able to initialize and therefore the error message is issued to let the user know.

Galaxy-S6-camera-failed-error

Secondly, it could be an issue with the hardware itself and this also has a lot of possibilities like damaged sensor, auto-focus function isn’t working, the phone suffered liquid or physical damage, etc. the point is, we won’t be able to know what really is the problem with the device unless we troubleshoot. That’s why we take time reading the messages of our readers and do our own research so we can provide accurate solutions.

For our readers who have other concerns, make sure you visit our Galaxy S6 troubleshooting page for we’ve already solved a lot of problems with this device and listed our solutions on that page. Find issues that are similar to yours and use our solution. If they don’t work and you need further assistance, then contact us through our Android issues questionnaire and we’ll get back to you as soon as we can.

Error “Warning: Camera failed” shows up when opening the camera

Problem: Hi. I own the Galaxy S6 phone since last year. I encountered issues here and there but was able to fix them as they’re minor. But recently, there’s an error that I can’t just shake off. It’s the error “Warning: Camera failed” that shows up in a small window every time I open the camera. What gives? Can you fix it?

Problem 2: When I take pictures and open the camera, I am greeted with the message “Warning: Camera failed.” It seems that the latest update messed up my phone so badly as this problem started after the most recent update. I don’t really use the camera of my phone that often but it’s just good to know that whenever necessary, I can just point the phone and shoot. For a device that’s worth hundreds of dollars, it should work properly without any issues but it seems that’s not the case with my Galaxy S6. Can you help?

Troubleshooting: The error could actually mean two things; first, the camera app crashed and caused the sensor to fail as well; second, the sensor itself is the problem. To know which is which, boot your Galaxy S6 in safe mode and try to open the Camera app from there.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

If the same error shows up in safe mode, then the next thing you should do is reset the phone to rule out the possibility that the firmware is causing the app to fail.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset fails, there’s nothing much you can do about it. So, send it to a shop or store where you bought it and have the technician check it for you.

Error “Warning: Camera failed” pops up when camera saves picture

Problem: Randomly an error shows up after I snap some pictures. It doesn’t pop up while snapping photos but when the camera is trying to save them. The camera app would freeze for a few seconds and then the error shows up. It’s not doing this before, it just started recently and I don’t have any idea what causes it. Help.

Troubleshooting: I remember during the time of the Galaxy S5, this problem kept on happening and more often, it occurs after an update. But whether or not you have recently updated your phone, the solution to this problem is to delete the system cache, at least, that’s one procedure that works. On the other hand, if the wiping of the cache partition fails, then you have to follow the same procedure as above: safe mode first, then reset if the problem remains.

Here’s how you delete the system cache….

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Error “Unfortunately, Camera has stopped” while accessing pictures via Gallery

Problem: I take a lot of photos with my new Galaxy S6 but when I view them using the Gallery app, an error would pop up saying “Unfortunately, Camera has stopped.” It doesn’t make any sense because it should be the Gallery that should crash, right? But why is it that the camera crashes instead of the gallery? Can you explain and please help me. I’m afraid of losing my photos. Thanks.

Problem 2: About a couple of months ago, I was getting the camera failed error but it got fixed on its own. As of late though, my Galaxy S6 seems to be having a hard time loading the camera. There are times when I hit the app it just opens without a problem but more often the error “Unfortunately, Camera has stopped” shows up. I hope you guys can help me with this as I really want my phone to work. thanks.  

Answer: The reason why the error is showing the Camera app being the one that crashed instead of the Gallery is because these two apps work side-by-side. When the camera is open, the Gallery is on standby as it’s the one managing the pictures of videos taken by it. The same thing goes for the camera, when the Gallery is open, it waits until the app calls upon it. In your case, I think it’s really the camera that has some issues so try to clear its cache and data and see if that works.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then do the same thing for the Gallery app. Don’t worry, none of your photos or videos will be lost but it’s advisable you back them up somewhere safe.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 Error: Unfortunately, Camera has stopped

The error message “Unfortunately, Camera has stopped” is one of the common popups you may get every now and then but unlike the others, there’s always a possibility that the problem is more than just an app crash. We have encountered similar issues in the past involving high-end devices like Galaxy S9 and Note 8. It’s not impossible that your Samsung Galaxy Note 9 may also encounter the same error message.

So, in this post, I will walk you through in troubleshooting your new phone that’s bugged by the “Camera has stopped” error. We will try to determine the cause of the problem so that we would know what to do about it. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with “Camera has stopped” error?

When it comes to troubleshooting a phone with this error message, the best we can do is to rule out the possibility that it’s just due to an issue with the app or firmware. After troubleshooting the device and the issue points to a hardware problem, then you should bring the phone back to the store and have it replaced. Samsung is willing to replace it with a new unit considering the fact that the Note 9’s camera is one of the selling points. Now, here’s what you should do about this problem…

Clear the Camera’s cache and data

Since it’s the camera that’s specifically mentioned in the error message, it’s the first thing we have to go after. We need to reset it so that it will be brought to its default settings and configuration. While we’re only clearing the cache and data of the camera, all other services that’s used by the app will also be reset. But don’t worry, none of your pictures or videos will be deleted if you do this…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Camera.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open the camera to know if it still crashes or not and if the problem isn’t fixed, move on to the next solution.

Reboot your phone in Safe Mode

By doing this, you’re temporarily disabling all third-party apps which may have something to do with the camera that keeps on crashing. As you know, the camera is a common app or service. Any application that allows users to capture pictures or record videos make use of the default camera app and its services. Therefore, it’s not impossible that some of them may cause a pre-installed app to crash. Now, here’s how to run your phone in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While your Note 9 is in this mode, open Camera to know if it still crashes or not. If it still does, then move on to the next solution.

Delete the System Cache

It is always possible that this error is triggered by some corrupt system cache. These files get corrupted easily or become obsolete when there’s a new update. It’s recommended to delete the system cache from time to time to make sure the one your phone uses doesn’t have issues. I personally encountered similar issues in the past that were fixed by simply deleting the system cache. That’s what I want you to do in this step. Don’t worry, the system cache you deleted will be replaced by a new one. Here’s how you do it;

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error message “Unfortunately, Camera has stopped” still shows up even after wiping the cache partition, then you have no other choice but to reset your phone.

Backup your files and reset your Note 9

This is your last resort. If the camera continues to crash even after this, then the problem could be with the hardware already or the firmware may need to be reinstalled and you should not do that by yourself as the warranty of your device may be voided. Instead, bring the phone to the store and let the technician handle the problem for you.

But before that, make a backup of your important files and data and then do the master Reset to bring the phone back to its factory settings or default configuration. If the problem is caused by an issue with the firmware, then a reset may be able to fix it. This is how you effectively reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S8 Plus that shows “Warning: Camera failed” error [Troubleshooting Guide]

It seems like some of our readers who own the Samsung Galaxy S8+ are bugged by the error “Warning: Camera failed,” which shows up whenever the camera is opened. The other variation of this problem is the error message “Unfortunately, Camera has stopped,” which may occur simultaneously with the first error or may show up on its own depending on the situation.

The “Camera failed” error is more of a hardware issue that affects the sensor itself while the latter might be limited to just the Camera app. We’ve encountered this problem before and it doesn’t just happen to the new Galaxy S8 Plus but also to other Galaxy devices or Android phones for that matter.

In this post, I will walk you through in troubleshooting your phone that’s plagued with this error. We need to rule out one possibility after another to be able to pinpoint if the problem is with the app, the firmware or the hardware. I understand your phone is still new that’s the reason why we need to troubleshoot immediately so we would know if the phone has to be replaced or not.

Before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

How to troubleshoot Samsung Galaxy S8+ with “Warning: Camera failed” error

The purpose of this troubleshooting is for us to know if the problem can be fixed without any help from a technician and if the phone works fine after we’ve gotten rid of the error. As the owner, you have to exert an effort to know if the phone needs to be replaced with a new one or not. That said, here’s what I need you to do to troubleshoot your device:

Step 1: Reset the Camera to know if it’s just an app problem

We need to go after the app that crashes, so in this case, it’s the Camera. While I said that this error is more of a hardware problem, we still need to rule out the possibility that it occurs due to some issues with the app or firmware.

The “Warning: Camera failed” error actually occurs when the sensor fails to initialize together with the app and its services. It might be purely a hardware problem or caused by the software. So, to reset the camera, you just have to clear its cache and data:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After clearing the cache and data, open the app to see if the error still shows up and if so, then you have to move on to the next step.

Step 2: Reboot your phone in Safe mode and open the camera

We need to know if one or some of the third-party apps caused this problem. Thus, you need to reboot your phone in safe mode to temporarily disable all third-party elements in it. If the problem doesn’t occur in that mode, it’s confirmed the problem is caused by a third-party and it would be easier to fix the problem in this case. This is how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the problem is caused by a third-party, then you need to find the culprit and uninstall it and this is how you uninstall an app from your S8+:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the problem, however, still shows in safe mode, then try the next step.

Step 3: Delete the system caches as some of them may have been corrupted

While system caches are temporary files created by the firmware, they may cause performance issues when corrupted. Therefore, you need to delete them so that they would be replaced with new ones. You have no access to individual caches that’s why you need to delete them all at once. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem still persists after this, then move on to the next step.

Step 4: Backup your files and data, then reset your phone

At this point in our troubleshooting, we need to make sure your files and data are all safe. So, create a backup to your SD card or computer. After which, disable the Factory Reset Protection so you won’t be locked out of your device after the reset.

We have reached the point wherein we need to test if the phone can still work perfectly if brought back to its factory default settings that’s why we need to reset. Follow the steps below to disable anti-theft and reset your device:

How to disable FRP on Samsung Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master Reset Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Alternatively, you can also reset your phone via Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After all these and the problem still persists, it’s time you brought the phone back to the store and have it replaced as it is clear enough the problem is with the hardware.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 shows “Warning: Camera failed” error when camera is opened or taking pictures [Troubleshooting Guide]

When the camera fails to initialize on your Samsung Galaxy S8 or any Android smartphone for that matter, you will either get the error “Warning: Camera failed” or “Unfortunately, Camera has stopped.”

In this post, I will tackle the first error I mentioned with the S8 being the subject of our troubleshooting. But before that, let me make it a bit clearer the difference between the two. When the error says the camera has stopped, it’s referring to the camera app the crashed of force closed for some reason. More often than not, it’s an app issue. However, when it says that camera failed, it might mean the sensor itself failed to initialize, so it’s hardware-related in nature.

I’ve cited two situations in this article but both display the camera failed error. While they may be the same, their triggers are different and that’s what we have to look into. So, continue reading below to know more about this error and learn what to do in a bid to fix it.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Camera failed error shows on Galaxy S8 when camera is opened

Problem: Hello droid guy. I bought the new S8 and I’ve used it for more than a week now. At first, everything was working fine until one day I saw an error message that said “Warning: Camera failed.” I just closed it thinking it was just temporary but since yesterday everytime I open the camera the error shows up. As a result I cannot take pictures or record videos and I usually do that. Do I need to have this phone replaced? Thanks.

Troubleshooting: Basically, the trigger is the app itself. The thing is, whenever you open the camera app, the sensor will automatically initialize in preparation for when you hit the capture or record button on the screen. Other services will also be called to work with the camera like the Gallery app that manages pictures taken by the camera. All these things happen in a split second and if there’s one thing that won’t load, then this error might show.  So, here’s what I suggest you do for this kind of problem:

Step 1: Clear the cache and data of the Camera app

This procedure will reset the camera app as well as delete the files it created. It means that it will be brought back to its default settings and all your preferences will be deleted. The camera will be like when you first opened it and this is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the Camera app in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open the app and see if the error still shows up and if it does, then move on to the next step.

Step 2: Find out if third-party apps have something to do with it

Third-party apps or those you downloaded from the Play Store and installed manually can cause pre-installed apps to crash sometimes especially if those apps use the same service as with built-in ones. That’s why it’s necessary to know if they have something to do with this problem or not because if so, then we’re already halfway to solving it. To know that, you need to start  your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

As soon as the phone enters this mode, open the camera and see if the error still shows. Assuming the error doesn’t show when the phone is in this mode, then it’s confirmed one or some of the apps you installed is causing the problem. The next challenge is to find that app, reset it and if that won’t work, uninstall it. So, begin your search from apps  you installed before the problem started. If you suspect an app, clear its cache and data first…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If this doesn’t work, then uninstall the app…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If this doesn’t work either, then you have no other choice but to do the next step.

Step 3: Backup important files and data, do the Master Reset

We just have to finally bring the phone back to its factory default settings to know if it has something to do with the firmware. However, since all your files and data will be deleted when you reset the device, you have to make a backup. After which, disable the anti-theft feature of your phone and then you may proceed with the reset.

How to disable anti-theft on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8

You follow these steps after you’ve disabled the anti-theft feature of your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still happens after the reset, you have to bring the phone back to the store and have it replaced as it’s clearly a more serious problem than we anticipated. You don’t have to deal with this problem for all the time you’ll be using the phone.

Galaxy S8 camera fails every time user takes pictures

Problem: For some reason, my new Galaxy S8 cannot take pictures anymore because whenever I try to there’s a warning message that would show up saying “Camera failed.” I’m not quite sure when it started or why this problem is happening, not really a tech person and I bought this phone thinking it would be perfect for me but this problem tells me I might have made a wrong decision by not getting an Apple. So, if you guys can help me out, that would be great. I just want this device to work perfectly. Thanks.

Troubleshooting: At least, in this problem, the owner can still open the camera and that’s something. It might not be a camera problem itself but an issue with one or some of the services that the camera is using. Therefore, we will have to take a different route although the procedures may be the same.

Step 1: Try taking pictures while the phone is in safe mode

We will try to limit the services and apps that are running to see if there’s a difference. So, try to boot your Galaxy S8 in safe mode and then use the camera. If the error doesn’t show up, then there’s one app that might be messing with the camera. Find that app and then uninstall it. It might be another camera app you installed or anything that manages pictures and videos.

How to start Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Step 2: Wipe the cache partition so old system caches will be replaced

There’s a chance that some of the system caches got corrupted and among them is the cache used by the system to run the camera. We have to rule this possibility out so you need to start your phone up in recovery mode and then wipe the cache partition. Don’t worry, none of your files and data would be delete if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 3: Factory Reset your Galaxy S8

After wiping the cache partition and the problem still occurs, then you have no other option but to reset your phone, at least, before you bring it back to the store. Make sure you backup your files and data first as they will be deleted and could no longer be recovered. After the backup, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If all else fails, bring it back to the store.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 that shows “Camera failed” error (step by step guide)

When the one of the services used by the camera in your Samsung Galaxy Note 8, or any Android device for that matter, failed to initialize or if the hardware itself failed to sync with the software, that’s when the error or warning “Camera failed” shows up. But unlike the “Unfortunately, Camera has stopped” error, the former is more on a hardware side. We’ve encountered similar issues in the past that we were able to fix so there’s a chance we can still fix this.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 that’s bugged by this error. There’s one solution we know that may work for you and that’s what I will share with you today. However, I cannot guarantee that your problem will be fixed that’s why I also provided a step-by-step troubleshooting guide in the later part of this post. Continue reading as this article may be helpful to you.

Before we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Quick fix for the “Camera failed” error on Galaxy Note 8

The following solution is based on my personal encounter with this error and feedbacks from our readers who have also encountered it. It may work to some users but not to others because it depends on how serious the problem is and how it started.

To quickly fix this error, all you need to do is to reset the camera of your phone by clearing its cache and data. Don’t worry, none of your pictures and videos will be deleted if you did this as they’re saved somewhere and Camera only has the capability to manage them.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If the error shows up every after you take pictures, then the issue might be with the Gallery and not the camera, so do the same but this time look for Gallery…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Gallery.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

However, if the error keeps showing even after doing these methods, then you should spend some time troubleshooting your device.

RELEVANT POSTS:

Troubleshooting Galaxy Note 8 with “Camera failed” error

We’ve also encountered similar issues before that were caused by an update in the firmware as well as apps installed on the phone. Assuming the error didn’t disappear after resetting both the Camera and Gallery, then it’s time to know what the real issue is. Follow these procedures as they might be able to help you…

Open Camera while in Safe mode

We need to find out if the apps you downloaded and installed have something to do with this error. By running the phone in safe mode, you’re actually temporarily disabling all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once you’re in this environment, try opening the camera to see if the error would still pop up. If it doesn’t, then it’s clear there’s an app that’s causing all this. Find that app and then uninstall it to fix the issue…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Reset all settings

You only have to do this if the error is still popping up even if the phone is in safe mode. It rules out the possibility that the problem is caused by some messed up or incorrect settings. It basically has the effect of a full reset only that none of your files and data will be deleted. So, it’s safe to do but very effective in dealing with firmware issues and incorrect settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After this, open the camera to trigger the error and if it still shows up, you have no other choice but to reset your phone.

Backup your files and data and reset your Note 8

This is your last resort and if the error would still show up after the reset, then we can say the issue is with the firmware and you need a technician to further test your device. But before you actually reset your phone, make sure to make a backup of your personal files and data as they will be deleted during the process. After which, don’t forget to disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your Note 8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide can help you. If you have other concerns, feel free to contact us.

Posts you may also like to read:

How to fix Samsung Galaxy S7 “Server Error Occurred. Please restart camera” & “Camera failed” errors

  • Learn how to fix Samsung Galaxy S7 (#GalaxyS7) “Server error occurred. Please restart camera.” error that occurred after a minor update.
  • What to do if your phone pops up the warning message “Camera failed” after updating its #firmware.
  • How to troubleshoot the camera failed error that started out of nowhere without apparent cause.
  • What to do if the Camera won’t open or closes immediately after the owner launched it.
  • How to fix the error message “Unfortunately, Camera has stopped” with Galaxy S7

Galaxy-S7-server-error-occurred-restart-camera

Aside from the common camera-related error messages like “Warning: Camera failed” and “Unfortunately, Camera has stopped,” there’s another error that may seem to be more serious than the two–“Server Error Occurred. Please restart camera.”

The error might be caused by the camera and gallery apps crashing, a minor issue with the firmware (especially if it started to manifest after an update) or a serious hardware problem. As always, it is recommended you start your troubleshooting by ruling out one possibility after another starting with the apps, then the firmware and lastly the hardware.

Continue reading to know more about these error messages, how to deal and work around them. Since the Galaxy S7 is still new, there are still a few owners that encountered them but we already received complaints from our readers.

For those who have other issues, visit our Galaxy S7 troubleshooting page and find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, then feel free to contact us by completing our Android issues questionnaire. Make sure you provide us with more information about the issue.

Q: “Droid guy. I need your advice on this. My Galaxy S7 is pretty new, just about a couple of weeks old. However, just yesterday, I received a notification about an update. I didn’t download it but the device downloaded it anyway. Shortly after that, an error occurred when I open the camera. It says “Server Error Occurred. Please restart camera.” Not really tech savvy so I don’t have any clue why it’s happening when everything was just fine before the update. Can you guys help me out please?”

A: Majority of app related problems that occur after an update has something to do with the compatibility between the apps and the new firmware. Before we actually do some firmware-related troubleshooting, let’s try to see if your third-party apps have something to do with it. You should first try to boot your Galaxy S7 in safe mode. Here’s how…

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While the phone is in that state, try to launch the camera app and see if the error pops up. If so, then it might still be an app related concern but the problem has already been isolated to cover just the pre-installed ones. So, the next thing you should do is clear the cache and data of the Camera app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

After this procedure and the problem still persists, then there are only two possibilities left–either is a firmware issue or a hardware problem. It’s easier to rule out the former so you have to do that first and in this case, you need to do the master reset. However, before you do that, make sure you backup all your important data and files as they’ll be deleted. Also, remove your Google account and disengage any lockscreen so that the Anti-theft feature won’t be tripped and then follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

In case the reset can’t fix it, it’s time you consult a technician about it as it can be a hardware problem. If you’re still within the replacement period, then speak with your provider to have it replaced.

Q: “Shortly after my phone updated, there was an error message that popped up. ‘Warning: Camera failed,’ it said. I understand it’s a camera problem but what I don’t understand is why it occurred only after I updated my phone? Does it mean that it’s damaged or something? Is it only a problem with the camera or the entire phone? Do I have to buy a new phone because of this?”

A: There are actually two possibilities here; either it’s a minor firmware issue or a serious hardware problem that may have been triggered by the update. Rule out the first possibility by wiping the cache partition since it occurred after a firmware update:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After deleting the system cache and the problem remained, try to do the master reset and if that failed either, then it’s time you sent your phone in for further checkup by a technician.

Q: “There is a warning message in my phone that shows up whenever it wants to. I can’t really trace the source of the error, it just started one day out of nowhere and I haven’t done anything to my phone that could have triggered it as I don’t usually change the settings with my phone. The error message is telling me about the camera that failed whenever I open it. Also, there are times when the same error shows whenever I’m viewing pictures. Can you fix this?”

A: First of all, verify if this problem was brought about by an update because if so, try wiping the cache partition before anything else. If that doesn’t fix the problem, you need to do a thorough troubleshooting  and since the error specifically mentions the Camera app to be having a problem, then you need to clear its cache and data first. You also mentioned that the same error shows up sometimes when you view pictures, there’s a possibility that the Gallery app crashes from time to time and affects the camera. In this case, you also need to clear its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If all else fails, then do the master reset.

Q: “I hope you guys know how to fix this problem but every time I open the camera to take some pictures, it either closes immediately or won’t launch. I think this problem started after the recent update. I’m with AT&T and there have already been a couple of updates (I think) and the first one got installed without any issues. I’m always hesitant to download updates as I already had a lot of experiences that my phone got messed up after an update but I really can’t do anything except postpone it and at some point, I know I will be forced to download it as preparation for some major updates. So, I downloaded it and this problem started. What should I do?”

A: It’s often inevitable that some caches or data get corrupted during a firmware update and I believe this is what happened to your phone but since you’re not getting any error message, then you don’t have to do the clearing of the cache and the data of the Camera app. Rather, you need to immediately delete the system cache by booting your phone in recovery mode. I think that’s the only thing you should do to fix this problem.

Q: “The error about the camera that says ‘Unfortunately, Camera has stopped’ just popped out one day while I was trying to take pictures. My phone is pretty new and it’s the Galaxy S7. I have a microSD card mounted and it’s where pictures and videos are automatically saved. By the time the error popped up, I could no longer view my pictures or my videos. So, how can I fix the error so I can access my pictures again?”

A: Well, the thing is, the error message isn’t the cause but the result. It seems like the microSD card failed and the phone may have a difficult time reading from it that’s why your pictures can’t be viewed. Consequently, since the Camera can’t save the pictures into it, it results to an error and that’s what you’re getting right now. The best course of action is to find out if the SD card is already damaged and it contents lost or if it’s just a temporary issue.

I suggest you remove your SD card and let a computer read it. If the computer can read it, at least, you can salvage your pictures and other files but if it prompts you to format the SD card the moment you inserted it, then it’s time bought a new SD card and say bye, bye to your pictures.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Google Pixel 2 with “Camera Failed” error (easy steps)

The “Camera failed” warning that usually shows up when you open the camera app could mean the sensor or the app itself failed to initialize. As a result of this error, you won’t be able to use the camera and take pictures or record videos and that seems to be the case with some of our readers that own Google Pixel 2 units. We’ve been contacted several times in the past regarding this problem so we may already have published articles that tackled this specific issue but for the benefits of those who contacted us, we will try to address this problem once again.

In this post, I will walk you through in troubleshooting your Google Pixel 2 with warning “Camera failed.” We will try to determine what the root cause of the problem is so that we would know how to deal with it. Moreover, I will share with you the solutions we’ve been using to address this kind of problem since it’s not the first we encountered it. So, if you’re one of the owners of this device and are currently having similar symptoms, continue reading as this article may somehow help you.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Google Pixel 2 with Camera failed error

Since this error is more inclined to revealing a hardware issue, all we need to do is rule out the possibilities that this is just due to apps and firmware problems. After this troubleshooting guide and you still can’t use the camera of your phone because of the error, then I suggest you bring it to the shop or back to the store so that a technician can check it up for you. Now, here’s what you should do about it:

First solution: Reboot your phone

Before doing anything else, make sure you take time restarting your phone especially if this is the first time you encounter this problem because it’s possible that it’s just a result of a glitch due to some apps or the firmware itself. Press and hold the power key of your phone and turn it off normally. Allow a few seconds before turning it back on. If the problem continues after the normal reboot, then try doing the forced restart. Press both the volume down and power keys at the same time and hold them down together for 10 seconds or more. Your phone will reboot like it normally does but this procedure refreshes the memory better than the normal reboot.

If the problem continues after this, then move on to the next solution.

Second solution: Clear cache and data of Camera

Doing this will reset the camera back to its default settings or configuration as well as delete its cache and data files. If this is just a problem with the app, then this procedure is more than enough to fix it.

  1. From a Home screen, tap the Arrow Up icon to display all apps.
  2. Navigate: Settings > Apps & notifications.
  3. Tap See all xx apps.
  4. Locate then select Camera.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear cache.
  9. Tap Clear data.
  10. Tap OK.

After this, try opening the camera to know if the error still pops up and if it does, then try the next solution.

Third solution: Find out if it’s due to third-party apps

There are third-party apps that also use the camera. Remember that you can’t have two sessions of the camera at a time so if there’s an app that already using it, expect to get the “Camera failed” error when you open it. To know if this is really the case, run your phone in safe mode to temporarily disable all third-party applications:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.

Open the camera while the phone is in this mode to know if the problem is fixed and if it is, then it’s confirmed that the cause of the issue is a third party. Find that app and uninstall it to fix the problem…

  1. From a Home screen, tap the Arrow icon to display all apps.
  2. Navigate: Settings > Apps & notifications .
  3. Tap See all ‘xx’ apps.
  4. Tap an app that you think causes the problem.
  5. Tap Uninstall.
  6. Tap OK to confirm.

However, if the flickering continues even in safe mode, the next thing you should do is troubleshoot the firmware.

Fourth solution: Delete the system cache

In troubleshooting the firmware, the first thing  you have to do is delete the system cache because it’s possible that some of the files got corrupted. Corrupt system cache may lead to performance issues like crashing of apps and other problems. You need to wipe the cache partition to delete and replace all system caches and here’s how you do it:

  1. Turn off your Google Pixel 2.
  2. Once off, press the power and volume down button together for some time.
  3. This will turn the device on and you need to hold both the buttons till the Google Pixel 2 logo disappears.
  4. After this, simply wait for the time till your device boots into the recovery mode.
  5. Next, you can choose the language of your choice.
  6. Next is to tap on the “Wipe Data and Cache” option.
  7. After this, simply tap on the “Wipe Cache” option.
  8. You will be asked to confirm the same, click yes to proceed.
  9. After this, you need to wait till your Google Pixel 2 clear the entire cache partition.
  10. After this, tap on the reboot. This will restart your device.
  11. Once restarted, you are done.

Don’t worry, none of your files will be deleted if you did this. It’s actually very effective but if the problem continues after this method, then try the next solution.

Fifth solution: Backup your files and reset your phone

After doing the fourth solution and the camera of your Pixel 2 is still failing, then you need to reset your phone to rule out the possibility that it’s a firmware issue. You have no other choice at this point and if the problem continues after this, then you should bring the phone to the shop or back to the store so that a technician can check it for you. Before the reset, make sure you backup all your files and data especially those that are stored in your phone’s internal storage as they will be deleted.

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode.
  4. Use the Volume buttons to cycle through the available options and the Power button to select.
  5. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  6. If presented with an image of a broken Android with “No Command” shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
  7. From the Android Recovery screen, select Wipe data/factory reset.
  8. Select Yes and then allow several minutes for the factory data reset process to complete.
  9. Select Reboot system now.
  10. Allow several minutes for the factory data reset and reboot processes to complete.

I hope that this troubleshooting guide have helped you. If you have other issues with your phone that you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do when you encounter ‘Unfortunately, camera has stopped’ error on your HTC U11? [Troubleshooting Guide]

One of the key features of a smartphone is the camera. In fact, many people would consider looking into the camera specs first than the rest of other features when procuring a new phone. And for that same reason, many people would consider it a big deal when all of a sudden the camera fails to serve its purpose or unable to deliver the desired output. Nonetheless, camera is just another smartphone app that can get bugged and go rogue at any time. Therefore it is inevitable for the camera app to succumb into random types of errors.

A common camera problem affecting many Android smartphones including the HTC U11 is the error saying “Unfortunately, camera has stopped.” When this error prompts, the camera app suddenly stops and then crashes. What causes this error to occur on your HTC U11 and what must be done in order to fix it? If you’re here while searching answers to these same questions, then this post is for you as well. Read on to find out the underlying cause of this camera error and find out which workarounds can be used when attempting to troubleshoot.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Common factors that can trigger the “Camera has stopped” error on your HTC U11

Apparently, this error is tagged among other common software-related problems transpiring in Android devices including your HTC handset. In short, what you’re dealing with is a software issue unless you’ve dropped your phone or got it wet prior to the occurrence of this camera error. Nonetheless, the “Unfortunately, camera has stopped” error typically denotes a software issue rather than hardware damage. It might be triggered by some bugs or malware affecting the camera app. It’s also possible that any of your photo or video files in the Gallery app gets corrupted and somehow affected the camera functions. In most cases, this error is inflicted by a bad software including major updates installed on the phone. This is usually the case when the update contains some bugs that ended up ruining the camera’s normal operations. Cached files and data accumulated in the Camera app, Gallery app, or system partition on your phone can also be the culprit especially when any of these files become corrupted and eventually caused the camera to crash.

Potential solutions to fix “Camera has stopped” error on HTC U11

Considering that everything is good with the physical camera on your phone, you will likely be able to fix the problem by performing any of the following procedures. These methods are deemed potential solutions to software-related problems including the HTC U11 camera error that’s tackled in this post. Be sure to test the camera after performing each method to find out if the problem is fixed or not.

Quit and restart the Camera app.

If this is the first time you encounter the error while using the camera app on your HTC U11, it may be just a random glitch which can be rectified by restarting the app. That being said, quit the camera app for a few seconds and then launch it again to see if the problem is gone. Here’s how:

  1. Press the Recent Apps button.
  2. Then flip through the cards (apps previews) to find Camera app.
  3. Swipe the Camera app preview left or right to close it.
  4. Or you can just close all running apps at once by tapping on Clear All or X.

Reboot your phone (soft reset).

If the first method is unsuccessful or you ended up having the same error popping up while using the camera app, try to perform a soft reset instead.

A soft reset or reboot can help fix minor software issues that might have caused an app like the camera to fail or misbehave.

To do so, simply restart your phone by pressing the Power button and then tap on Restart option.

In the case where your phone is unresponsive as the Camera app prompts the error and gets stuck or crashes, you can do a forced restart instead.

To force your HTC U11 to restart, press and hold the Power and Volume Down buttons simultaneously for a few seconds and then release both buttons when your phone vibrates.

Wait until your phone boots up completely then try to launch the Camera app again to see if the problem if fixed. Rebooting the phone (soft reset) and forced restart can also help clear up some space of the internal memory for better, faster and more stable performance.

Clear cache and data from the camera app.

Just like any other apps, the Camera also stores cache files and data for the same purpose of faster reloading of the same action, user-requests and information. While cache files are useful, they can also trigger some problems to occur on your device especially if any of these temporary files get corrupted. This is the reason why it is recommended to clear cache and data periodically (at least twice a week).

  1. Go to Settings.
  2. Tap Apps or App Manager.
  3. Scroll to and then tap to select Camera app.
  4. Tap Clear data or Storage.
  5. Then tap Clear data.
  6. Finally, tap OK to confirm action.

Clearing the data of your Camera app will delete any settings, saved information, apps configurations and your login details of the app. That said, be sure to take note of this information before you hit the Clear data button.

After clearing the app’s data, restart your phone then relaunch the Camera on your HTC U11.

Update your HTC U11 to the latest software version.

Installing the latest software update for your device can also help deal with any bugs that might have triggered the error to occur while using the Camera app. Doing so will likewise upgrade the camera and further enhances and optimizes your apps. So if you haven’t already, then you should give it a try this time and see if that will fix the camera error.

To check for available software updates on your HTC U11, go to Settings-> About-> Software updates-> Check now. You will see an update notification if a new software version is available for your phone.

Don’t forget to reboot your phone after successfully installing a software update. Doing so will ensure that all changes brought forth by the update file are successfully implemented.

Delete cache and data from Gallery app.

It’s not just the camera app that you need to look into when dealing with this error. The Gallery app is also a potential ground from which the underlying cause resides. The Gallery app stores all your captured photos and recorded videos through the Camera app. If any of these stored media files get corrupted and that you attempted to open a corrupted file from the Gallery on to the Camera app for further editing, then it will likely cause an error. Given that the file you are trying to open is corrupted, it may not work properly as intended.

The process of deleting cache and data from the Gallery is similar to how you clear cache and data from any other apps.

To do so, go to Settings-> Apps or Apps Manager-> Gallery-> Clear data or Storage-> Clear Data, then tap OK to confirm.

After clearing cache and data from the Gallery app, restart your phone then relaunch the Camera app to see if the problem has been resolved with the prior procedure.

Boot into safe mode and diagnose apps.

Booting your HTC U11 into safe mode can help you determine whether or not a third-party app triggers the camera error. All third-party apps and services are temporarily disabled while in Safe Mode. So if the problem does not occur while using the camera in safe mode, it denotes that a third-party app or service is to blame. In this case, you may try to individually uninstall the recently downloaded apps from your device. Test the camera app after an app is removed so that you’ll know when to stop removing apps.  

Here’s how to boot your HTC U11 into safe mode:

  1. Power off your phone.
  2. Then press and hold the Power off button.
  3. When you see the Reboot to Safe mode dialog box, tap OK. Doing so will prompt your device to restart in safe mode.
  4. When successfully entered safe mode, you will see Safe Mode at the lower part of the screen.
  5. Now, try to open the camera and test to see if the error appears again.

If the problem persists while running your device in safe, it’s likely a more complex software issue on the device. Quit safe mode and try the next solution as your next option.

Wipe the cache partition on your HTC U11.

Wiping the cache partition on your device can help resolve more complex errors triggered by temporary files and data dwelling in the system partition or phone storage. Unlike a master reset, this process will not affect or delete any of your stored information on your phone for as long as it’s done correctly. To make sure you’re doing it right, refer to these steps:

  1. Turn off your phone completely.
  2. Press and hold the Volume Down key.
  3. Then press the Power key to turn your phone on.
  4. Release the Power key when the phone vibrates but keep holding down the Volume Down key until you see a black screen with red and blue lines of text in it.
  5. When you’re in this screen, press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
  6. Then press the Power key to confirm selection. Your phone will then display a white screen with colored text.
  7. When you see this screen, press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
  8. Then press the Power key to confirm selection.
  9. Press and hold the Power key for a few seconds then press and release the Volume Up key.
  10. Release the Power key.
  11. Next, press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
  12. Then select the highlighted option by pressing the Power key.
  13. Press the Volume Down key to highlight Yes.
  14. Wait until your device is finished wiping the cache and data from the system partition.
  15. Once it’s done, the Reboot system now option is highlighted. Press the Power key to reboot your phone.

After your phone boots up successfully, try to launch and use the Camera app to see if the error is gone.

Perform a master reset or restore your HTC U11 to its factory defaults.

If the Unfortunately, camera has stopped error persists after wiping the cache partition and all, then it could be a tough bug that requires tougher solution. When you’ve reached this point having the same error, performing a full system reset can be your next option and possibly, the ultimate solution. But you have to note that this reset will completely wipe all your data and personal information from your phone storage. That said, be sure to create a backup of your critical data beforehand. Once you’re all set, follow these steps to reset your phone to its factory defaults and wipe out the root-cause:

  1. Tap the Apps icon from the Home screen.
  2. Go to Settings.
  3. Tap Backup & reset.
  4. Tap Factory data reset.
  5. Be sure to uncheck or deselect the Erase SD card option to avoid deleting media and other data stored on your SD card.
  6. Tap Reset phone to continue.
  7. Tap OK to confirm reset.

Wait until the reset is finished, reboot your phone and then test the camera app. If a full system reset still failed to fix the problem, then it’s more likely a hardware issue. At this point, you may consider repair as an option. Otherwise, contact your device carrier or HTC Support for other recommendations. Apparently, there is nothing more you can do on your end to fix the camera problem you are dealing with.

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How to fix Samsung Galaxy S7 “Unfortunately, Camera has stopped” & “Warning: Camera failed” errors

  • Understand what the error “Unfortunately, Camera has stopped” means, why it occurs and how to fix your Samsung Galaxy S7 if it started to show it up.
  • Learn more about the “Warning: Camera failed” error that shows up randomly and know how to troubleshoot your device if it shows up.

 

Galaxy-S7-camera-stopped-failed

One of the selling points of the Samsung Galaxy S7 is its camera, which is probably one of the best in the market today with its revolutionary features and technologies. In fact, there have been many S7 owners who said they bought the phone because of the camera. But what would you do if the camera stops working the moment you open it up?

In this post, I will tackle two of the most common camera-related issues with the Galaxy S7. The first is the error message “Unfortunately, Camera has stopped” and the second is “Warning: Camera failed.”

Read on to learn more about these error messages, what do they mean, and how to fix them. I will guide you through in thoroughly troubleshooting your device in a bid to know what the real problem is and be able to formulate a solution.

If you have other concerns though, make sure you visit our Galaxy S7 troubleshooting page for we have already answered hundreds of questions sent by our readers. Odds are we already provided a solution to your concern or there are already similar issues that we’ve addressed. Feel free to use the solutions we suggested if you can find some.

For those who need further assistance, you can always get in touch with us to request for help. Just fill up our Android issues questionnaire and hit submit. We will spend time researching on your issue and writing a solution so please spend time describing the problem more accurately so it would be easier for us. Don’t worry, it’s free.

Troubleshooting Galaxy S7 “Unfortunately, Camera has stopped” error

This error is referring to the Camera app that stopped working; meaning, it crashed for some reason. There are several factors that may lead to this problem and that’s what we’re going to find out.

Possible causes

  • It’s a minor Camera app glitch
  • A third-party app crashed and affected the Camera app
  • It’s a minor firmware issue that affected the app
  • The hardware took so long to load so the app crashed

Based on these possibilities, we can carve out a troubleshooting procedure that may answer our questions and give us an insight what the problem really is. That said, here are the things you should do to try to troubleshoot this issue…

Step 1: Reboot your phone

Both the firmware and the hardware may glitch from time to time but when it comes to minor glitches, a reboot is often very effective in fixing them. So, this must be the first thing you should do if it’s the first time you’re seeing the “Camera has stopped”error.

Step 2: Boot your phone in safe mode

Third-party apps can cause pre-installed apps to crash and I’ve seen a lot of cases like this. That’s why when an app problem can’t be fixed by a simple reboot, it’s practical to look at other apps and there’s no better way to do that than to reboot your device in safe mode.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once the phone has booted up in this state, open the Camera to see if the error still pops up and if so, then it’s safe to assume that it’s a firmware update, otherwise, you should look for third-party apps that might be causing this problem. Begin with apps that use the camera or have access to it.

Step 3: Clear the cache and data of the Camera app

This will reset the Camera app to its factory default settings, which I think is necessary at this point that the reboot didn’t help and that the error still occurs in safe mode. Don’t worry though, this procedure won’t delete any of your pictures and videos.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

It’s better if you do this while the phone is in safe mode, although you can always do this while in normal mode. If the problem still happens after this, then the problem could be a serious firmware issue. The next step may be able to help you.

Step 4: Perform the master reset

The master reset won’t just reset the app but the entire phone deleting everything that’s saved in the internal storage, this includes files, pictures, apps, settings, etc. so make sure you back them up before following the steps below.

This steps is necessary because you’ve already done the basic troubleshooting to no avail. It is therefore safe to assume that it’s really a firmware issue that can only be fixed by a reset, which reformats both the cache and data partitions.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Reset always takes care of app crashes like this one. I hope this helps.

Troubleshooting Galaxy S7 “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. Here’s how it works:

When you open the Camera app, the sensor also initializes and getting ready for use. Once the user points the camera to a subject, the sensor will focus on it.

Now, here’s what’s amazing about it: once the owner taps the button to take a shot, the sensor reacts almost immediately, takes a still shot, call upon the Gallery app to manage the photo, gets ready for another shot. All these takes place in less than a second.

What happens if one of those components fails? The result is this error message: “Warning: Camera failed!”

Based on cases I’ve looked into, this error often occurs due to a hardware issue, i.e. the sensor failed to initialize, but the firmware can also cause this problem and based on this, here’s what you need to do:

Step 1: Reboot your device

If this is the first time you’re seeing the error message, reboot your phone immediately as it might be just a minor hardware or firmware issue. There are times when the sensor cannot initialize but it doesn’t mean it’s damaged.

Step 2: Boot the device in safe mode and take pictures

Test the camera in safe mode. This isn’t a solution but it will give us an insight whether there are third-party apps that contribute to the occurrence of the problem.

If the error still shows up in safe mode, then we can say that it might be an issue with the app itself, with the sensor, or a firmware problem. Otherwise, there are apps that cause it and you need to find and uninstall them.

Step 3: Delete the system cache through the recovery mode

Assuming that the error still shows up in safe mode, it’s time to immediately go after the system cache especially if the problem started after an update. There are times when the caches get corrupted and when those corrupt caches are used by the new system, conflicts occur and this case is just one of those problems. So, here’s what you need to do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your phone by booting it in recovery mode

If the wiping of the cache partition didn’t help, then it’s time to reset your phone and I suggest you do this by booting it in recovery mode as it’s more effective than the usual factory reset that just deletes your data, apps, etc.

The reset may not be able to fix the issue especially if it’s a hardware problem but it will help you determine whether the phone needs to be checked by a technician or not. If the reset cannot fix the problem, then you really have to let a technician check it for you. If it’s within the grace period, you should negotiate a replacement.

I hope that this troubleshooting guide can help you. Reach out to us if you need more assistance.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy S7 camera problems [Troubleshooting Guide]

The first Samsung #GalaxyS7 #camera problem I will tackle in this post is about the unit that won’t autofocus. Issues like this may be caused by minor app or firmware issues but it could also be a more serious hardware problem. Many have reported this kind of problem and we’re obliged to answer them.

Galaxy-S7-camera-problems

Read on to understand what these issues are all about, how they occur and how to deal with them in case you’d encounter one in the future. It’s better that you already have an idea what to do when one of these issues happen to you. These are minor problems but they’re very annoying especially if one of them occurs when you really need a camera to take important pictures.  

For those who have other issues with their device, make sure you visit our Galaxy S7 troubleshooting page for we have already addressed a lot of issues with this phone. Odds are that there are already existing solutions for your problem. If not, then you can always contact us through our Android problems questionnaire.

Galaxy S7 camera won’t autofocus

Problem: Map pictures and video are blurry. They will not autofocus. I read up on the Samsung S6 Edge and tried to do everything it said to do. For example I reset the camera settings. I also turned my video stabilization to all which did help some I am now able to autofocus up close when only one item is in the picture but when I try to take a picture of different items it’s all blurry.

Troubleshooting: Clearing the cache and data of the Camera app will reset everything back to its default settings so please try that one first. If the problem remains, then try to boot your device in safe mode and open the camera from there to see if it still has difficulty auto-focusing.

Putting the device in diagnostic state will rule out the possibility that third-party apps are causing the problem and at the same time gives us an insight as to what the problem is all about. So, try these two procedures first:

Clear cache and data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Boot in safe mode

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now, the next thing you have to do is to check if there’s a protective film on the outside lens of the phone. It’s a very thin and clear plastic with a little hole in the center. Over time, the film will become blurry and if it’s moved even just a little bit, it will obstruct the sensor, which may lead to difficulty in focus.

If there’s no protective film, then it’s safe to assume the problem is with the hardware. But before you visit a technician, make sure you cleared the phone of your personal data. It’s a necessary step for you to do for the sake of your privacy.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Galaxy S7 pictures are in negative exposure mode

Problem: Phone changed to display photos like photo negatives. Rebooting the phone fixed issue going forward, but how do I edit the photos that were already taken this way?

Answer: It must be a bug with the firmware as it’s a widespread issue. Turning the phone off and on will fix the problem. It would also help if you clear the cache and data of the Camera app but the problem may still occur unless Samsung addresses it by rolling out another update that will fix the problem. So, as of now, there’s not much we can do about it except the obvious workarounds. About your pictures that were taken in that mode, there’s nothing we can do about them and I’m not sure if there are apps that may revert the negative exposure to a standard mode.

Pictures are not saved on the Galaxy S7

Problem: Hi, when I take a picture with the resurfacing camera sometimes the picture is not saved. I hear the shutter but when I go to camera gallery it is not there. This has happened to mine and my son’s S7 and my husband’s S7edge. Help.

Answer: You said “sometimes the picture is not saved” so I’m wondering how often this problem occur and if there is a pattern that would tell us exactly what the issue is but since we don’t have access to that information, then we have to find out what the cause is. So, I want you to boot your device in safe mode and take as many pictures as you want to find out if the problem still occurs. If you set your device to save pictures in the SD card, then check to see if the card is fine. Honestly, I don’t think this problem occurs if the camera is set to save pictures and videos in its internal storage. I think it’s more of an SD card issue than a camera problem.

Galaxy S7 Gallery not functioning well

Problem: Gallery to include any pictures or video… Will not display when I open app in thumbnail version thumbnails do not display. App sometimes closes. Videos have audio but are frozen. Sometimes Gallery app will crash altogether.

Answer: I think it’s just a minor issue with the Gallery app. Try to clear its cache and data to see if that helps.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I’ve seen this problem before and based on testimonies, it started to occur after an update. So, if this problem of yours started after an update, then you need to delete the system cache so the new firmware will create new caches.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A6 2019 camera that’s not working, error: Warning camera failed [Troubleshooting Guide]

There are two possible reasons as to why you will be prompted with the Warning: Camera failed error on your Samsung Galaxy A6 2018 device. First is that the Camera app might have failed to load or was able to load but crashed. Second is that your device might have obtained some hardware damage from accidentally drops or liquid exposure. Aside from the Warning camera failed error, you may likewise see a pertinent error that says “Unfortunately, Camera has stopped” on your Galaxy A6 2018 screen while attempting to use the camera app. This can be so annoying if you badly needed to use the camera at the moment.

Before rushing to a Samsung service center, you still can try some means to fix the problem on your end. Highlighted below are some applicable solutions you can try on to troubleshoot and rule out software problems that might have triggered this camera error. Read on for more details.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force stop camera app then restart the phone.

Like any other apps, the Camera app may also succumb into random errors and would fail to work as intended. If this is the first time you’re having trouble with your Galaxy A6 2018 camera app, then it’s probably just a random glitch that’s easily remedied by restarting the app and the phone itself. Here’s what you should do then:

  1. Tap to open the Apps menu screen.
  2. Tap Settings.
  3. Go to Application Manager.
  4. Swipe left to select All tab.
  5. Scroll down and tap on Camera.
  6. Tap the Force Stop button to quit the camera app.

After closing the camera app, reboot/soft reset your phone to clear and refresh it’s internal memory and dumps any errant cache files that might have also caused conflict to the camera application.

To soft reset your Galaxy A6 2018, simply press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds and then release both buttons when the phone power cycles.

After it reboots, launch the Camera app again and see if the camera failed warning is gone. Continue to troubleshoot if the error reoccurs.

Second solution: Clear app cache and data on your Galaxy A6 2018.

Errant cache files can also trigger errors when using an application. To make sure this isn’t what’s causing the camera app to fail or to encounter an error, clearing cache and data on the camera app can help. Here’s how it’s done:

  1. Tap to open the Apps menu screen.
  2. Tap Settings.
  3. Go to Application Manager.
  4. Swipe left to select All tab.
  5. Scroll down and tap on Camera.
  6. Tap the Clear Cache button to wipe cache from the camera app.
  7. You can also tap the Clear Data button to erase temporary data on the camera app.

Aside from the Camera app, clearing cache and data from the Gallery app can also help. The Camera and Gallery apps are interrelated applications and work side by side. Thus, if there’s a problem with the Gallery like when the app has crashed or become corrupted, the Camera app may also be affected. To ensure that this isn’t happening, clear cache and data on the Gallery app as well.

Third solution: Update phone software to the latest version available.

Installing the latest software update on your device can also help get rid of any bug-inflicted errors and system problems. New system updates usually offer bug fixes for security enhancements. If you haven’t updated your Galaxy A6 2018 to the latest Android version released, then check for and manually install the latest system update on your phone. Here’s how:

  1. Swipe up from the bottom of the Home screen to launch view and access the Apps screen.
  2. Tap Settings.
  3. Scroll to and tap Software Update.
  4. Select the option to Download updates manually.

Wait for the phone to search for system updates. You will then see an update notification if a new system update is available for download. Otherwise, you’ll be prompted with a message saying that your phone is up to date. Your phone must have a strong and stable Wi-Fi internet connection, ample of storage, and at least 50 percent battery to complete the update download and installation.

Fourth solution: Wipe cache partition on your Galaxy A6 2018.

If your phone’s camera app started to glitch after installing an update, then it’s likely a post-update issue that can easily be remedied by wiping cache partition on the phone. Apps and the phone system can become rogue following a system transition as some changes weren’t properly applied. To clear this out, wiping cache partition is recommended. Here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up and Power buttons simultaneously for a few seconds and then release both buttons when the Samsung logo appears.
  3. As soon as you see the Android bot logo, tap on the screen to enter recovery mode. You will then a list of options including reboot system now, reboot to bootloader, wipe data/factory reset, wipe cache partition, and others.
  4. Press the Volume Down button several times to highlight/select wipe cache partition option.
  5. Then press the Power button to confirm selection. Your phone will then start wiping cache partition and then prompts you to Reboot system now when done.
  6. Press the Power button to confirm system reboot.

Test the camera app as soon as the phone boots up to see if the error is gone.

Fifth solution: Master reset and restore your Galaxy A6 2018 to its factory defaults.

Wiping your phone and restoring the default settings are usually among the last options to consider if all else failed to offer solution. Your device may be going through some fatal system errors that eventually afflicted the camera and relevant applications on the phone. All these can potentially be rectified by a master reset. This will erase everything from your device, thus backing up critical data is recommended beforehand. Here’s how a master reset or factory data reset is done:

  1. Tap to open the Settings app.
  2. Navigate to Cloud and accounts.
  3. Tap the option to Backup and restore then turn on Back up my data and Restore options, if necessary.
  4. Go back to Settings-> General management menu.
  5. Then tap Reset.
  6. Select Factory data reset from the given options.
  7. Then tap Reset device.
  8. If prompted, enter your password or PIN to continue.
  9. Then tap Delete all to confirm reset.

Software-related issues are usually obliterated by a full system reset and so your camera app should already be working properly again. If the camera failed warning still shows after a master reset, then you’re most likely dealing with hardware damage.

Other options

For further suggestions and more advanced troubleshooting procedures, contact your carrier or Samsung Support. If you suspect that the problem is attributed to hardware damage, then take your device to a Samsung-authorized service center instead. You’re most likely dealing with hardware problem if the Camera failed error persists and the camera app on your Galaxy A6 2018 smartphone still won’t work after exhausting all possible solutions to fix it on your end. In that case, your phone needs service.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.