Archives for

Samsung Galaxy S9

What to do with your Samsung Galaxy S9 with Black Screen of Death after the Android 9 Pie update?

The black screen of death can either be a very minor issue or a very serious one depending on how it started. It may occur to entry-level devices and even to high-end phones like the Samsung Galaxy S9. In fact, we’ve received quite a lot of complaints from our readers regarding this problem. According to them, their phones would no longer respond after they updated it to Android 9.0 Pie.

Some would say the update is bad but majority of those who updated their devices actually don’t have issues. So, this could be just an isolated problem and we have to address it in this post as we have readers who asked for our help. In this article, I will walk you through in troubleshooting your Galaxy S9 that’s stuck on the black screen after the Android Pie update. Continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here are the things you need to do if your Galaxy S9 is stuck on the black screen of death after being updated to Android 9.0 Pie…

Try doing the forced reboot. Most of the time, the common reason why the phone gets stuck on the black screen is due to a firmware crash. It’s a very minor issue but will leave your phone unresponsive unless you do something to fix it. The thing is, the device won’t respond when you press the power key or connect it to the charger. This leaves users to think that the problem is with the hardware when in fact, it’s only with the software. With that being said, the best thing you can do about it is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will restart the phone like the normal reboot but its memory will be refreshed and all its apps and services reloaded. If it was indeed due to a system crash, then your phone should already be booting up by now. If it’s still not responding, then try doing this instead:

  1. Press and hold the volume down button.
  2. While holding down the volume down button, press and hold the power key.
  3. Keeps both keys held down together for 10 seconds or more.

As you can see, it’s actually the same as the first procedure only that this time we’re making sure you’re doing the procedure correctly because doing it otherwise won’t give you similar outcome. If your phone is still not responding after this, however, then try the next procedure.

Connect phone to charger and force restart it. Another possibility we need to rule out is that the battery could have been totally drained. While it’s not really an issue, there are times when a simple battery drain would lead to a system crash as some services, apps and hardware components may not be properly shut down when the phone suddenly turns off once the battery is depleted. In this case, you will be dealing with a couple of very minor issues that both result to an unresponsive device. To address this, here’s what you’re going to do:

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to its charger using the original cable.
  3. Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now while the phone is connected to the charger, press and hold the volume down button.
  5. While holding down the volume down button, press and hold the power key.
  6. Keeps both keys held down together for 10 seconds or more.

Based on personal experience, this will fix the problem. But if not, then try the next procedure.

Try rebooting your phone in recovery mode. The recovery mode is the fail-safe for almost all Android devices including your Galaxy S9. Even if the device has a serious firmware issue, it may still be able to run in this mode. So, you should try it because if successful, you may proceed to doing the master reset which will fix this problem. Here’s how it’s done:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing all these and the phone is still not responding, then it’s time you brought it to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Facebook Messenger won’t work on Samsung Galaxy S9 with Android 9.0 Pie

Facebook and its Messenger are being updated regularly. When a major firmware update is rolled out, you can always expect that an update for said apps will follow suit to address possible problems. We have readers that own the Samsung Galaxy S9 who reported that the Messenger app starts to crash or won’t work after the phone has been updated to Android 9.0 Pie.

I will address such problem in this post. I personally encountered similar issues in the past and I know that it’s not really that serious. So, I will share with you the solutions that will work in this problem. If you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you should do with your Galaxy S9 with Messenger app that’s not working after the Android Pie update…

  1. Force restart your phone first.
  2. Try to update the Messenger and Facebook itself.
  3. Clear its cache and data.
  4. Uninstall Messenger and then reinstall it.

When it comes to troubleshooting a problem caused by applications, it’s recommended that you begin the process with a reboot. However, I suggest you perform the forced restart as it’s way more effective than the normal restart. To do this, press and hold the volume down button and the power key at the same time for 10 seconds or more. This will restart the phone like it normally does but its memory is refreshed and its apps and services reloaded. This procedure often fix software-related problems. So, after doing this, open Messenger and see if it still crashes or not. If it still does, then try the next procedure.

Open the Play Store and then go to My Apps. From there, you will see a list of apps that have available updates. Try to see if the Messenger is among them as well as the Facebook app. Or better yet, update every app that’s on that list to make sure everything in your phone is running the latest version. After this, open Messenger to see if the problem still occurs. If it still does or if there’s no available update for Facebook and Messenger, then move on to the next solution.

Try resetting the app by clearing its cache and data. You can do so in the Settings and under the Application Manager. This will delete and replace the cache created by the system as well as the necessary data files used by the system and app whenever it’s open. Most of the time, this procedure will fix app issues like this so you should try it. However, if the app still crashes after doing this method, then you have no other choice but to uninstall it, reboot your phone and then reinstall it from the Play Store. This will make sure that you are running the latest version of the app. As far as this problem is concerned, these are all the things you have to do to fix it. There’s no need to do the factory reset.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy S9+ Keeps On Rebooting After Android Pie Software Update

The #Samsung #Galaxy #S9+ is a flagship model released last year which has several outstanding features. This is the bigger version of the regular S9 device which is suited for people who want a large screen mobile device. This phone sports a 6.2 inch Super AMOLED display while under the hood is a Snapdragon 945 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ keeps on rebooting after Android Pie software update issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Keeps On Rebooting After Android Pie Software Update

Problem: Ever since I upgraded my phone to Android Version 9  (One UI Version) it keeps rebooting all the time. I first tried to use it in safe mode hoping it was and errant app causing it but that didn’t work so  I wiped the Cache hoping that would fix the problem ( Twice actually ) still same problems. So I had to settle for a hard reset and that still doesn’t work, not only that I was hoping with that it would downgrade to its original software but it still had the one UI even with a complete factory reboot. I really just want my phone to work.  Please H-E-L-P.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. If your phone has a microSD card installed then you should also remove this.

Since this problem is most likely caused by a software glitch we will be concentrating our troubleshooting steps on the software side of the device. Follow the troubleshooting steps listed below to fix the problem.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Update your phone apps

Since your phone is now running on a new software version, the apps in your phone might not be optimized yet to run on this latest software. You will need to check if your phone apps have any updates available then update them accordingly.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Play Store > Menu > My Apps.
  • To auto-update apps, tap Menu > Settings > Auto-update apps.
  • Choose Update to to update all applications with updates available.

Check if the issue still occurs.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the phone does not reboot in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the phone will randomly reboot.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset. Try to check first if the issue still occurs. If it does then this could already be caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9 Keeps On Downloading Deleted Apps

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This is a flagship device released last year which has several outstanding features. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 keeps on downloading deleted apps issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Keeps On Downloading Deleted Apps

Problem: My sprint galaxy S9 keeping redownloading apps that I have deleted. Every time it does this, it will say on the notification bar ” sprint id default with a loading bar that cannot be cancelled. It also gives me error msgs saying unable to install all default content. I have tried cache partition wipe that you recommended to someone with reinstalling apps but it did not help. The phone does not give me the option to uninstall or disable. I restored the app to factory settings with no success. Not only that but after I restored factory settings, sprint id disappeared from the app list!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since this problem is most likely caused by a software glitch we will be concentrating our troubleshooting efforts on the software side of the device.

Do a soft reset

A soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case as it will refresh the software.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Check if the issue occurs in Safe Mode

An app you downloaded in your phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone after the reset. Try to check first if the issue still occurs.

It’s very likely that the problem will now be resolved.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ Stuck On Android Pie Update

The #Samsung #Galaxy #S9+ is considered as one of the best Android smartphone model released last year. This is an IP68 certified device that has an Aluminum body with Corning Gorilla Glass on both the front and back. It sports a 6.2 inch Super AMOLED display, has dual 12MP rear cameras, and uses a Snapdragon 845 processor paired with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ stuck on Android Pie update issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Stuck On Android Pie Update

Problem:  My phone was automatically updating to Android Pie. I left the phone for around an hour and then I come back and it is stuck at 36% for a long period of time. I start holding or pressing the power button and a screen similar to the recovery mode pops up but with no options. It begins to start rebooting constantly. It reboots and goes to the blue “installing system update screen”. It loads up to 28% and then it reboots. I have tried booting it in safe mode and recovery mode but it won’t go into either. I can only access the download mode. Is there any other options?

Solution: Since this problem is most likely caused by a software glitch we will be concentrating our troubleshooting efforts on the software side of the phone. Remove the microSD card of the device ( if you have one installed) then perform the troubleshooting steps listed below.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Update the phone using the OTA method

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Software update > Download updates manually.
  • Wait for the device to check for updates.
  • Tap OK > Start.
  • When the restart message appears, tap OK.

Update from a computer using Smart Switch

Make sure to backup your phone data before performing this procedure.

  • Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  • Connect the cable to a compatible USB port on your computer.
  • Connect the other end of the cable to your mobile device.
  • Allow your computer to install any required drivers for your device. This process may take a few minutes.
  • Open Smart Switch on your computer, and allow it to make the connection.
  • If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  • Click Update to begin downloading the necessary files.
  • Click OK to proceed.
  • Your device may turn off and on a few times during the update process.
  • Once complete the device will return to the Home screen.

In case the phone software does not get updated then proceed with the additional troubleshooting steps listed below.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to update your phone software first. In case the issue persists then you  will need to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9 Will Not Update To Latest Software Version

The #Samsung #Galaxy #S9 is a flagship phone released last year which has several outstanding features. This is an IP68 certified device that has an Aluminum body with Corning Gorilla Glass on both the front and back. It uses a 5.8 inch Super AMOLED display while under the hood is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 will not update to latest software version issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Will Not Update To Latest Software Version

Problem: My S9 will not update to the new software version. My wife has the same phone through AT&T and hers updated fine. We have tried doing it through factory reset and by connecting it to the laptop. Now the apps won’t let you move them on the screen and no options for them come up when you long press them.

Solution: There are are two ways that you will be able to update the phone software which are by the OTA ( Over The Air) method or by the use of Smart Switch.

Some things to consider before getting the update are as follows:

  • Your phone should have more than 50% battery life. It’s best to fully charge your device.
  • The phone should be connected to a data network.
  • The phone should have sufficient internal data storage space.

Updating the phone using the OTA method

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Software update > Download updates manually.
  • Wait for the device to check for updates.
  • Tap OK > Start.
  • When the restart message appears, tap OK.

Update from a computer using Smart Switch

Make sure to backup your phone data before performing this procedure.

  • Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  • Connect the cable to a compatible USB port on your computer.
  • Connect the other end of the cable to your mobile device.
  • Allow your computer to install any required drivers for your device. This process may take a few minutes.
  • Open Smart Switch on your computer, and allow it to make the connection.
  • If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  • Click Update to begin downloading the necessary files.
  • Click OK to proceed.
  • Your device may turn off and on a few times during the update process.
  • Once complete the device will return to the Home screen.

In case the phone software does not get updated then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

What you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue the phone software will update.

Wipe the cache partition of the phone

There are cases when the cached data that the phone stores in its partition can become corrupted. Once this happens certain issues can occur on the device. To eliminate the possibility of this issue causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if you can now update your phone software.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete do not install any apps in your phone yet. Try to check first if you are now able to update the phone software.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ microSD Card Is Unsupported Error

The #Samsung #Galaxy #S9+ is a flagship device released last year which is best known for its large display. The phone sports a 6.2 inch Super AMOLED Infinity Display which is a good size to view various multimedia content. It uses a dual rear camera system which allows excellent photos and videos to be taken. Under the hood is a Snapdragon 845 processor which when paired with 6GB of RAM allows the device to multitask with ease. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ microSD card is unsupported error.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ microSD Card Is Unsupported Error

Problem: Last year my micro SD card went from storing all of my pictures to “unsupported”. It happened over night. I cannot read my SD card with any other device (not even recognize that there is a card in the card reader), though I’ve tried multiple. Whenever I try to open my SD card on my phone it prompts me to format it. I need the data so this is not an option for me. I took it into Best Buy and they said it would cost $500-$1000 to retrieve my data and that my SD may not survive. The guy working there said that since only my phone can actually recognize that the card exists, I need my phone to run a scanning program or something like that. Is this true? What else can I do to retrieve my data? I’ve also tried another card in my phone and it read it fine, so I do not think that it is an issue with my phone. Any help would be appreciated!!!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing you will need to do in this case is to remove the microSD card from the phone then let your computer read it. You will need a card reader to do this. In case the computer can’t read the card then it is most likely corrupted already. It is going to be difficult to retrieve the data stored in the card once it gets corrupted. If you need the data stored in the card then you will need the services of a data retrieval company.

If your computer can read the card successfully then I suggest that you backup its contents by copying the data stored in the card to a folder in your computer. Once this is done format the card using the FAT32 partition then insert it back to the phone. In case the error message still occurs then perform the additional steps listed below.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occur.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to check first if the phone can read the microSD card. In case it doesn’t then I would suggest that you just get a new microSD card.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ Not Connecting To LTE After Software Update

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9+ fix the issues that they are experiencing with their phone. This is a flagship device released last year that has become popular among consumers. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ not connecting to LTE after software update issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Not Connecting To LTE After Software Update

Problem: Hi I just updated my Sprint Samsung S9+ and it wont connect to my sprint LTE or 4G or 3G at all I have restarted the phone power down and power back up and tried connecting to charger and disconnecting it. I cannot access the internet unless I am connected to Wifi. Please help.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing you will want to do in this case is to make sure that you have an active mobile data connection and that you are located in an area that has a strong mobile data connection. To eliminate the possibility of the problem caused by a weak signal you should try going to a different area then check if the issue still occurs.

You should also make sure that the phone has the correct APN settings set.

To access the APN settings.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections > Mobile networks > Access Point Names.
  • If available, tap the Sprint APN setting. If not available, tap ADD.

Your phone should have the following APN settings

  • Name: Sprint
  • APN: cinet.spcs
  • Proxy: blank
  • Username: blank
  • Password: blank
  • Server: Not set
  • MMSC: blank
  • MMS Proxy: 68.28.31.7
  • MMS Port: blank
  • MCC: 234
  • MNC: 15
  • Authentication type: not set
  • APN Type: default
  • APN protocol: IPv4

In case you are still unable to access the mobile data network then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occur.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

After the reset you should make sure that the phone has the correct APN settings before you will be able to access the mobile data network.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9 Car Bluetooth Notifications Not Working After Android Pie Update

The #Samsung #Galaxy #S9 is a flagship phone released last year which is popular among consumers due to the numerous excellent features that it has. This is an IP68 certified device that has an Aluminum body with Corning Gorilla Glass on both the front and back. It sports a 5.8 inch Super AMOLED display while under the hood is a powerful Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 car Bluetooth notification not working after Android Pie update.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Bluetooth Notifications Not Working After Android Pie Update

Problem: After the latest Samsung Galaxy S9 Pie update my notifications no longer work through my car. It appears all of my notifications settings changed and now after the update, my phone no longer notifies me through my car. I tried contacting Verizon support and they were telling me things that I already tried. I do work in computers so I do try to troubleshoot as much as I can before contacting support but they were of no use to me. I have noticed many new settings for Bluetooth and also read an article about something similar and to access the developer settings to change a setting that they suggested but that didn’t help either. Please help!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

As this issue is most likely caused by a software glitch we will be concentrating out troubleshooting efforts on the software side of the device.

Perform a soft reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Reset the network settings

Resetting the network settings of the device will usually fix this particular problem. What happens in this case is that the stored Wi-Fi and Bluetooth connections will be deleted from the phone.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > General Management > Reset > Reset network settings.
  • Tap RESET SETTINGS.
  • If you have set up a PIN, enter it.
  • Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Pair your phone with the car

Once the network settings have been reset you should pair your phone to your car then check if the issue still occurs. Make sure to delete the phone Bluetooth connection from your car first.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections.
  • Tap the Bluetooth switch to turn on.
  • Tap Bluetooth. The device scans for and displays the IDs of all available Bluetooth devices in range.
  • If your mobile device stops scanning before your Bluetooth device is ready, tap SCAN.
  • Tap the Bluetooth device in the AVAILABLE DEVICES list to pair with your phone.
  • Follow the instructions to complete the pairing.
  • If you’re prompted to enter a passcode, try entering 0000 or 1234, the most common passcodes, or consult the documentation that came with the device.
  • If the pairing is successful, your phone connects to the Bluetooth device.

Make sure the Notification setting of the phone is On

  • Go to Settings  then Sounds and vibration.
  • Tap Notification sounds.
  • Select the preferred notification.

Check if the issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data that the phone stores in its partition can become corrupted. Once this happens certain issues can occur on the device. To eliminate the possibility of this issue causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. In case it does you should try to check if the car Bluetooth system has any firmware updates available then update it accordingly.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ Apps Take Too Long To Open

The #Samsung #Galaxy #S9+ is one of the two flagship smartphone models released by the South Korean company last year. This phone is the larger among the two having a 6.2 inch Super AMOLED display and a much bigger 3500 mAh battery. Under the hood is the powerful Snapdragon 845 processor combined with 6GB of RAM allowing the device to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ apps take too long to open issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Apps Take Too Long To Open

Problem: Apps such as text messages, Samsung internet etc etc take forever to open, then when they do finally open it takes forever to get the keyboard to come up and when it finally comes up I can type 1 to 5 words before it shows the first letters. I clear the drop down menu, close every open app, go into maintenance and free up the memory, delete files and all of that, then I restart the phone. Sometimes with power button, sometimes by a soft reset. It doesn’t help for long. I find that it’s the worst after its sit unused for awhile, but it still does it when not sitting. Also when I bring it alive I’ll get the screen up, swipe to get my lock screen and it goes black and I have to start over. Pretty much always works after the first time. Also when I have an income call it is almost ready to send it to vm before it brings up the screen for me to answer it. Android version 8.1.0 and it says it is up to date. I have the S9+ 126GB, first one was sent back because of this same issue but I couldn’t get this one to do it for the clerks. It’s just getting worse as time goes on. Any help would be much appreciated. Thank you.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. You should also remove the microSD card of the device if you have one installed.

As this is most likely caused by a software glitch we will be concentrating our troubleshooting efforts on the software side of the device.

Perform a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occur.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to check first if the phone works normally. In case it doesn’t then this is most likely caused by a faulty hardware component already. The best thing you can do right now is to have the phone checked at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to hard reset Samsung Galaxy S9?

Hard reset or factory reset is a very important procedure and you must know how to do it because there are times when a phone encounters a problem and may not work properly. A hard reset can alway fix any software-related problems.

In this post, I will walk you through on how to hard reset Samsung Galaxy S9. But before that, I would like to differentiate hard reset from factory reset even if both offers the same benefits. For us here on The Droid Guy, a factory reset means to reset the phone using the Reset option in the Settings. Whereas, the hard reset means to reset your phone using the hardware keys.

If you simply want to regain the usual performance of your phone but you can still access Settings, then you just have to do the Factory Reset. As I said, it offers the same benefits. However, you can no longer boot your phone up into the home screen or your forgot your lock screen pattern or PIN, the that’s where hard reset comes into play. You don’t have to boot your phone up into the home screen to be able to do this. Instead, you have to run the device into the Recovery Mode and do the hard reset from there.

Here’s how to hard reset Samsung Galaxy S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

How to fix Google Play Store error 963 on Samsung Galaxy S9

The Google Play Store error 963 occurs while you’re trying to update or download an app. Some owners of the Samsung Galaxy S9 have complained about this problem so it doesn’t just occur to entry-level devices but also to high-end phones. It’s because it’s not a device-specific problem but an issue with the Play Store. So, if you have an Android phone, you may encounter this problem from time to time.

In this post, I will help you fix the problem with your Galaxy S9 so that you may continue using your phone without being bugged by the error. If you’re one of the owners of this phone, continue reading as this article may be able to help you.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

Here are the things you can do to try and fix this problem on your Galaxy S9…

  1. Restart your phone for it might be just due to a minor firmware issue.
  2. Make sure your Internet connection is stable.
  3. Clear cache and data of Google Play Store.
  4. Remove Google account and add it again.
  5. Perform factory reset.

When the Google Play Store error 963 happens, try to restart your phone first as it might be caused by a minor issue with the firmware. There has been some owners who reported to have fixed similar issues in the past with a simple reboot. If there’s no apparent reason or cause as to why this kind of problem happens, you should do the reboot first.

ALSO READ:

 

Next, try to see if your internet connection is stable. There’s always a chance that the connection between your phone and Google servers were interrupted and resulted to the error. You may try turning off your WiFi or mobile data and turn it on again just to make sure it works properly. After which, try to download the app and see if the error still occurs.

After restarting your phone and making sure your internet connection is stable and the problem continues, then you have to go after the Play Store this time. While it’s the official app store for all Android devices, it’s still an app and may crash from time to time. That said, the next thing you should do is reset it by clearing its cache and data. Doing so will bring it back to its default configuration. However, if the problem continues, then move on to the next solution.

You have to try to remove your Google account and add it again as it might be an issue with your account. Your Android phone is tied to your Google account so it follows that if there’s an issue with it, all services that depend on it may also fail. Try removing it from your phone and then reboot your device. After which, add the account again and download an app. If the issue continues and you badly need to install the app, then you have no other choice but to reset your phone. All firmware-related issues can be fixed by a reset and this one’s no exception. However, make sure to backup your files and data before the reset as they will be deleted:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How To Fix Samsung Galaxy S9 Not Downloading Group Text Messages After Software Update

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This a a flagship device released last year which is popular among consumers due to the number of excellent features that it has. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 not downloading group text messages after software update issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Not Downloading Group Text Messages After Software Update

Problem: Samsung S9 phone.  Samsung recently did a forced software update overnight (02/01/19).  Hate it when that happens. Now some text messages come in as in this example: No Subject; Message size: 2KB; Expires: 10:20 AM, Feb 8.  There is a link with an arrow pointing down. When I click on the arrow, I get the message “Error: Network error occurred.” This seems to be happening only on messages to/from group addressees.  Other messages from senders to my single address seem to be working fine. My phone is on Xfinity Mobile. I took it by an Xfinity store yesterday, spent an hour waiting around while they tried to find the issue and finally left with a case # and the promise that someone would call me back within 72 hours. Please let me know if you need additional info.  Any help appreciated.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since the problem only occurs when receiving a group message then you should make sure that you have an active mobile data subscription. The phone should also have a strong mobile data signal.

It’s also likely that the APN setting of the phone got deleted during the software update. Try checking if your phone has the correct Xfinity APN settings.

To access the phone APN:

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections > Mobile networks > Access Point Names.
  • If available, tap the Xfinity APN
  • If not available, tap ADD.
  • Verify and update the following settings for the Data APN:

The Xfinity APN Settings are as follows:

  • Name: Xfinity Mobile
  • APN: COMCAST.RSLR.VZWENTP
  • Proxy: Not Set
  • Port: Not Set
  • Username: Not Set
  • Password: Not Set
  • Server: Not Set
  • MMSC: Not Set
  • MMS Proxy: Not Set
  • MMS Port: Not Set
  • MCC: 311
  • MNC: 480
  • Authentication Type: Not Set
  • APN Type: default
  • APN Protocol: IPv4
  • APN Roaming Protocol: IPv4
  • Bearer: Unspecified
  • MVNO Type: None
  • MVNO Value: Not Set

Once your phone has the correct APN settings try to check if the issue still occurs. In case it does then proceed with the troubleshooting steps listed below.

Perform a soft reset

The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy S9+ Front Camera Failed Error

The #Samsung #Galaxy #S9+ is one of the two flagship devices released last year by the South Korean company which is best known for being the larger model. This phone has a 6.2 inch Super AMOLED display making it an ideal device to use for viewing various multimedia content. Under the hood is a powerful Snapdragon 845 processor which is paired with 6GB of  RAM allowing the phone to run multiple apps with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ front camera failed error.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Front Camera Failed Error

Problem: I just bought a new samsung galaxy s9 plus.. it has a issue with the front camera showing “camera failed” and it closes the camera app. I tried all the options from your website like cache clear, hard reset etc… Have update all the default app and the OS as well but no luck… I tried checking the hardware dialing *#0*# and tested the front camera, it showed the same error that camera failed.. Please can you help me!

Solution: Before performing any troubleshooting steps on this device it’s best to make sure  that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

It appears that the problem is already caused by a faulty front camera module however before having the phone fixed at a service center you should first eliminate any software related glitches that could be causing the problem by following the troubleshooting steps listed below.

Perform a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occur.

Clear the cache and data of the camera app

There are instances when corrupt temporary data of the app can cause this problem. To check if this is the case you will need to clear the cache and data of the camera app.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Start the phone in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the problem still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset has completed. Try to check first if the front camera works. In case it doesn’t then this is most likely caused by a faulty hardware component already. The best thing you can do right now is to have the phone repaired at a service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.