How to fix Facebook app that keeps crashing, not working properly on Huawei Mate 10 Pro [Troubleshooting Guide]

Facebook is among the robust apps available to date. With millions of Facebook users from across the globe, it is just sensible for Facebook developers to keep their app stabilized and optimized. Even so, there are still times when Facebook goes down. Problems usually occurs when network connectivity issues exist like when the Internet connection is intermittent or unstable. Facebook requires stable Internet to keep in touch with the main server. If the Internet connection keeps dropping, then the app won’t be stable as well. This is when symptoms like random crashes, lags, and freezes emerge. Tackled in this post is on the Facebook app that keeps crashing on a Huawei Mate 10 Pro smartphone. Could this be due to a network problem or any other factors? Read on to find out and get some help on how to deal with such problem on the same device in the future.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force close Facebook then restart.

There are many factors that can cause an app to go rogue at some point and Facebook is no exception. Oftentimes, these are just minor issues that can be resolved by restarting the app or device system itself. If this is the first time that Facebook keeps crashing on your Huawei Mate 10 Pro, then it’s likely just a random software error and that force closing the app will likely fix it. Here’s how to force close Facebook app on your Huawei Mate 10 Pro:

  1. Tap the Recent apps button from the Home screen.
  2. Tap the Active apps icon.
  3. Tap End next to the Facebook app.
  4. If you have multiple apps running in the background, close them too by tapping the End all button.
  5. Tap OK to confirm action.

When you’re done force closing Facebook and other background apps, perform a soft reset or restart your device. This will help clear and refresh the phone’s internal memory and operating system for faster and better performance afterwards. For starters, here’s how a soft reset is done on your Huawei Mate 10 Pro smartphone:


  1. Press the Power button for a few seconds.
  2. When the Power off menu option appears, tap OK to turn your phone completely off.
  3. After 30 seconds, press and hold down the Power button until the phone turns on.

Allow your device to finish booting up and then launch Facebook again to see if it’s already working steady.

Second solution: Clear app cache and data.

Cache refers to temporary files and data stored in apps and phone system. These files are mainly used to speed up reloading of the same information on your device. But just like other files, cache can also become corrupted and when this happens, symptoms would instigate depending on where the cache is stored. In this case, it could be the cache files from within Facebook app that were corrupted, thus making the app a bit shaky. To rule this out, try clearing cache from the Facebook app with these steps:

  1. Go to the Main Menu.
  2. Tap Settings.
  3. Select Application manager.
  4. Select the All tab.
  5. Select Facebook from the list of apps.
  6. Tap the option to Clear Cache or Clear Data.
  7. If prompted, read and review the warning then tap OK to confirm action.

Reboot your phone (soft reset) after clearing cache and data from the Facebook app to refresh the application.

Third solution: Update Facebook and other apps, if available.

Updates also contain fix patches to address device issues that are inflicted by bugs and malware. If the problem on Facebook crashes are triggered by some bugs, then installing app updates will likely fix it. To check for any available updates for your apps to install, head over to the Play Store. Here’s how:

  1. Open the Play Store or Google Play app.
  2. Tap the Menu icon.
  3. Navigate to My Apps & Games.
  4. Look for the Facebook app.
  5. Tap the Update button.
  6. If you want to enable auto-updates for Facebook, tap the three vertical dots on the upper right corner then mark the checkbox next to Auto-update.

After updating your apps, reboot your phone to apply the recent changes to Facebook and/or other recently updated apps.

Fourth solution: Wipe cache partition on your Huawei Mate 10 Pro.

Cache files are stored in apps and system partition (folders) of your device. Like apps cache, system cache files can also trigger problems when they get corrupted. When this happens, system functions and certain apps like Facebook may adversely be affected. To rule this out, wipe cache partition on your device to clear temporary files and data from the phone system including those that are corrupted. Here’s how:

  1. Turn your phone completely off.
  2. Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
  3. When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
  5. Then press the Power button to confirm selection.
  6. Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
  7. Press the Power button to confirm and reboot your phone.

Launch Facebook after the phone restarts to see if it is already working stable.

Fifth solution: Uninstall then reinstall Facebook app on your Huawei Mate 10 Pro.

The Facebook app might have been totally corrupted and is no longer working. This usually happens when a faulty update is installed or when an update installation is halted and not completed. Should this be the case, uninstalling and reinstalling the app would be necessary. Here’s what you should do then:

  1. Tap to open the Play Store or Google Play.
  2. Slide your finger from left to right.
  3. Tap on My apps & games.
  4. Go to the Installed tab. Doing so will open a list of all your installed apps including Facebook.
  5. Scroll to and tap on Facebook.
  6. Then tap the Uninstall button. This will delete Facebook app from your phone.
  7. If prompted, tap OK to confirm deletion of Facebook app.
  8. Return to the Home screen.
  9. Restart your phone and head back to the Play Store.
  10. Search for the latest version of Facebook app that’s compatible with your phone software.
  11. Then download and install the app.

The app should be working fine by now. Otherwise, there might be a more intricate error from within the app that needs to be corrected. At this point, you may reach out to Facebook Support for further assistance.

Seek more help

Contact Facebook Help Center to report the issue and request further assistance in performing more advanced troubleshooting to fix whatever errors that might have caused the Facebook app to become erratic. There might be some advanced settings from within the application that needs to be reset or modified accordingly for the app to work properly again.

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