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Best refurbished Android smartphones available today

Not everyone can afford the newest, hottest, speediest gadgets on offer today. Especially when manufacturers put so much pressure on the everyday consumer to upgrade yearly, sometimes even more than once within 12 months.

Brand	Name	Price
Motorola	Motorola MOTO X 2nd GEN XT1096 16GB Verizon Wireless 4G LTE Smartphone - Black (Certified Refurbished)	Check Price on Amazon
Huawei	HUAWEI Ascend Mate2 16GB Factory Unlocked GSM 4G LTE Quad-Core Android Smartphone w/ 13MP Camera	Check Price on Amazon
Motorola	Motorola Moto G (XT1028) - Android Smartphone - Verizon No-Contract (Certified Refurbished)	Check Price on Amazon
Samsung	Samsung Note 2 I317 16GB Unlocked GSM 4G LTE Quad-Core Smartphone w/ 8MP Camera	Check Price on Amazon
Motorola	Motorola Droid Turbo - 32GB Android Smartphone	Check Price on Amazon

* Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

Updated May 2017 – FYI info below may be outdated… table above was updated May 2017

We say it’s okay to own yesteryear’s Android flagships, and going refurbished is often a wise choice if you can’t or won’t spend north of $600, $700, even $800 on the “next big thing.” No, on-contract phones aren’t an option, and if you feel this inherent reluctance towards pre-owned gear, that’s because you don’t know their full story.

What does refurbished mean?

First of all, it doesn’t mean broken, damaged, defective or cosmetically impaired. A refurb product should show limited or no wear, and while it’s been in the hands of at least another proprietor before you, you can rest assured they didn’t meddle with its internals, dropped it, or harmed it in any significant way.

If something like that did happen, it’s actually the best possible news, as the OEM then probably replaced components affected by the injuries. In a nutshell, we’re talking devices that look, feel and function “like-new” here, returned to the seller for one of a number of reasons, and professionally restored to fully working, mint condition.

Most retailers also offer warranties and advantageous return terms, so if you’re not getting what’s advertised, there’s nothing to lose, only to gain. One final note. Just because someone “tested” a phone, and decided to ask their money back, it doesn’t necessarily mean there’s something wrong with the gizmo. Maybe the buyer had unrealistic expectations. Maybe he ordered it by mistake, realized too late, and thought he’d play with it for a while anyway.

It’s possible the merchant and/or courier mishandled the refurbished item as well, which brings you a nice discount at minimal risks.

Best place to buy used phones

Lesson number one – don’t conduct business on eBay unless you absolutely have to, or the deals are too attractive, and you trust the seller. Brick and mortar stores will rarely seem a good idea, considering their limited inventory in such cases.

Ergo, the best places to buy used cell phones are generally online. And the best sites to buy used phones are chiefly Amazon and Best Buy. Currently, the official Best Buy refurbished phones roster merely includes ten Android models, the most compelling of which you’ll find a $265 HTC One M8 and $330 Samsung Galaxy S5 to be.

A $329 Samsung Galaxy Note 3, $249 Galaxy S4 and $90 Motorola Droid Razr Maxx HD are other semi-appealing Best Buy used phones up for grabs at the time of this writing.

Best refurbished smartphones on Amazon

Ah, the Mecca of all things mobile, all things cheap, all things electronics. And of course, the home of the best refurbished cell phones stateside. Look for the portal’s “certified refurbished” section first and foremost, choose the “cell phones” category, and make sure you’re always covered by a standard 90-day warranty.

One of the best refurbished phones you should probably think about scoring this holiday season, for yourself or a loved one, is the $230 second-gen Motorola Moto X. The 5.2 incher works on Verizon, plus competing GSM carriers, and in brand new, untouched form, it costs 300 bucks.

What do you reckon a rehabilitated Sony Xperia Z3v with 32 GB internal storage space and unlocked GSM support is worth? If you guessed $340, you are correct, and the prize is, well, a $340 Full HD, water-resistant and Snapdragon 801-packing Z3v.

Don’t mind spending a little extra on one of the world’s best phablets, and the second best S Pen-capable product to this day? Then the Samsung Galaxy Note 4 can be yours, in exchange for $430, in black or white, accompanied by your typical 3-month quality guarantee, with a beautiful 5.7-inch Quad HD display in tow, octa-core Exynos 5433 SoC, 3 GB RAM, 32 GB ROM, 3,220 mAh battery, 16 MP rear camera, Android 5.0 software goodies, fingerprint sensor, and faux leather backplate.

At the opposite end of the spectrum, a certified refurbished no-contract Verizon Moto G is only $40, an LG Lucid 3 goes for $95, the Huawei Ascend Mate 2 costs $210, and an oldie but goldie Samsung Galaxy Note 2 still commands a pre-owned price of $250.

We’d be remiss if we didn’t also mention the Verizon unlocked Motorola Droid Turbo, at least in passing, with the 2014 battery powerhouse once sold for over $500 off-contract, and now available at just $310 in refurb condition, coated in snazzy blue, orange and purple, and ready to keep the lights on for two whole days between charges, despite sporting a super-sharp 5.2-inch 1,440p Super AMOLED panel.

Now that’s what we like to call a must-buy! Quite possibly the best refurbished phone money can buy before, during and after the Thanksgiving – Black Friday – Cyber Monday 2015 festivities.

Brand	Name	Price
Motorola	Motorola MOTO X 2nd GEN XT1096 16GB Verizon Wireless 4G LTE Smartphone - Black (Certified Refurbished)	Check Price on Amazon
Huawei	HUAWEI Ascend Mate2 16GB Factory Unlocked GSM 4G LTE Quad-Core Android Smartphone w/ 13MP Camera	Check Price on Amazon
Motorola	Motorola Moto G (XT1028) - Android Smartphone - Verizon No-Contract (Certified Refurbished)	Check Price on Amazon
Samsung	Samsung Note 2 I317 16GB Unlocked GSM 4G LTE Quad-Core Smartphone w/ 8MP Camera	Check Price on Amazon
Motorola	Motorola Droid Turbo - 32GB Android Smartphone	Check Price on Amazon

Best Android smartphones with a removable battery and microSD slot

Times are changing, tides are shifting, trends are passing and drifting and priorities are rearranging. The thing is the way device manufacturers set their priorities straight doesn’t always align with the wishes of the overwhelming majority of mobile consumers.

Take smartphone battery capacity. Literally everyone who’s ever owned a half-decent Android with web access, a semi-sharp display and the ability to run games and various juice-consuming apps knows autonomy is a pain.

Yet except for Motorola and maybe Lenovo, OEMs refuse to do the right and simple thing and increase cell size at the risk of also beefing up bulk. Recently, a separate but just as disturbing market direction has begun to dictate to gadget producers user-removable batteries and microSD card slots are out of style.

Taking a page from Apple’s ill-advised book, Samsung outed the Galaxy S6 and S6 Edge with sealed pacemakers and no external storage expansion possibility. Meanwhile, the HTC One M9 and Sony Xperia Z3 let you slip in a microSD card for extra hoarding room, but block entry to the old juicers.

Needless to stress why some find microSD support and replaceable cells greatly convenient, so without further ado, here are a few of the remaining Mohicans to offer both features:

LG G3 – starting at $369 factory unlocked; $0.01 with AT&T, Verizon and Sprint contracts

Up to 128 GB microSD capabilities; 3,000 mAh battery

Not only can you see, touch and substitute the out-the-box cell in need (and for a really small price), but this also delivers plenty of energy, sufficient in fact to comfortably last you through the typical work day. Then again, what’s not to like about the G3?

It’s almost as speedy as its successor, it’s over 75 percent screen with ultra-narrow bezels, a multitasking champion, runs on Lollipop sans a glitch and sports top-of-the-line Quad HD display resolution. Plus, it’s roughly twice as cheap as a Galaxy S6 and, presumably, a G4.

LG G3 S – $205 and up unlocked

Up to 64 GB microSD expansion; 2,540 mAh battery

Not digging the gargantuan footprint of the 5.5-inch G3 or perhaps feel $370 is too much to pay for a slab of silicon, no matter how cool of a discount Amazon pitches? The “diminutive” G3 S might be the answer to all your prayers, albeit it’s not as small or affordable as you’d probably expect.

It’s 5 inches in diagonal, 137.7 mm in height, nearly 70 mm wide and it’s just $165 cheaper than the “full-sized” G3 with lower resolution, less processing power, an inferior RAM count, camera sensor, everything. Not to mention it barely accommodates 8 gigs of internal data, limiting your microSD inflation as well.

Samsung Galaxy S5 – $390 factory unlocked; $0.01 with AT&T pacts, $1 at Verizon, $30 for Sprint

Up to 128 GB microSD; 2,800 mAh battery

Last year’s “next big thing” is by no means better than LG’s 2014 spearhead, yet it’s still slightly steeper. What’s up with that, Sammy, Amazon and especially Sprint? Granted, you do get water resistance and fingerprint recognition here, only at the end of the day, the FHD Samsung is clearly no match for the QHD LG.

Not in ppi, RAM muscle, build quality or overall design style. Perhaps in cell endurance, thanks to Galaxy S5’s more frugal screen.

Samsung Galaxy Note 4 – $547 factory unlocked; $230 on-contract at Verizon, $300 and up with Sprint

128 GB microSD; 3,220 mAh battery

Look, we get it, the 5.7-inch Super AMOLED 2K phablet is a powerhouse, with Snapdragon 805 inside, 3 GB RAM, 32 GB native storage space, up to 20-hour 3G continuous battery life, fast charging technology, heart rate monitoring, fingerprint authentication and S Pen support.

It’s handsome as well, with its premium metallic frame, soft-textured back cover and 8.5 mm wasp waist. But $300 with a 24-month carrier obligation?!? That sounds extreme. Even $230 is preposterous. For crying out loud, the newer, better-looking, more robust albeit smaller Galaxy S6 starts at $200.

Samsung Galaxy S4 – $291 factory unlocked; $0.01 with Verizon or Sprint pacts

64 GB microSD; 2,600 mAh battery

It may feel hard to argue with a sub-$300 SIM-free valuation of a Lollipop-ready device packing quad-core Snapdragon 600 or octa Exynos 5 punch, plus 2 GB RAM. Yet if the LG G2 can go for $220 in a 32 GB configuration, so should the 16 GB GS4 model Amazon shamelessly charges almost three Benjamins for.

True, G2’s battery is bolted down. Otherwise though, the 2013 high-enders are matched in screen res and camera performance, and the G2 likely prevails as far as autonomy and processing speed are concerned.

Samsung Galaxy Mega 2 – $310 factory unlocked; $100 with AT&T contracts

64 GB microSD; 2,800 mAh battery

Bet you forgot all about this unusually timid mid-end 6 incher. So did AT&T, we presume, or else they’d lack the gumption of asking 100 clams for such an unimpressive phablet on-contract.

It’s really not worth it, since the battery is teeny-tiny, the display 720p, the cameras mediocre and, given the nonexistent marketing, we wouldn’t be surprised if the Mega 2 were stuck on KitKat for a long, long time.

HTC Desire 510 – $65 with Sprint prepaid plans; $66 at Boost Mobile; $70 on Virgin Mobile

128 GB microSD; 2,100 mAh battery

Before you even think it, we had to include an ultra-low-cost no-contract trooper in our roundup of the rare removable battery/storage expansion birds. We just had to. And yes, we agree the Desire 510 looks pretty chintzy and its specs are, well, a full-on crapfest.

But it’s 65 lousy bucks, lets you add all the memory required to deposit half of Netflix’s library and, thanks to an FWVGA panel blessing in disguise, promises to last around 17 hours between charges.

Solutions to Android 5.1.1 Problems on Samsung Galaxy phones

Updates are meant to improve user experience and fix bugs but sometimes they don’t quite pan out as expected. Case in point is Android Lollipop and its subsequent updates. Months after Lollipop was released, many users are still experiencing system update-related issues. Though it’s unfair to blame Google or Samsung for this unfortunate situation, most issues appear to be triggered by problematic firmware coding more than anything else.
Our post today deals with issues (on #Samsung phones) reported by some members of our community after updating to Android 5.1.1. If you are looking for solutions regarding this topic, this article may point you to the right direction.

These are the topics discussed in this post:

Sprint Galaxy Note 4 getting app update notifications even if sound notifications are set to None
T-Mobile Galaxy S5 cannot add text to picture message after updating to Android 5.1.1
Galaxy S5 “processing failed” error after updating to Android 5.1.1
Galaxy S5 Wi-Fi no longer connects and now requires sign-in
Galaxy S5 freezing after updating to Android 5.1.1
Galaxy Note 4 keeps crashing after installing Android 5.1.1

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.

Problem #1: Sprint Galaxy Note 4 getting app update notifications even if sound notifications are set to None

Droid guy. I have loved my Sprint Galaxy Note 4 since the day I received it… That is until I accepted the 5.1.1 update. Here’s what’s happening:

Regardless of what settings I adjust on specific on app notifications, anything which shows up in the top notification bar either audibly dings or vibes (depending on my settings) and will continue to send me repeat prompts until I physically pull it down and swipe it off. For example: I have the Amazon app notification settings on none (It’s set this way for all my apps except messaging), yet when there is an update available for the app, they send me a notification which pops up in my top notification bar. It will ding or vibrate depending on my sound settings and will repeat that notification every so many minutes until I physically swipe it away!

I have called Sprint tier 2 support and they can’t figure it out either. This is an unrooted phone and I have the same problem regardless of whether I’m using TouchWiz, Nova Prime, or Google Now launcher?

I really don’t mind visual notifications but only want my messaging/text app to be audible or vibe and certainly don’t want repeat notifications going off. I just can’t figure out how to stop it?

Can you help?

Thanks. — Mark

Solution: Hi Mark. If you are getting annoying update notifications, the best way to prevent them from coming back is to ensure that you turn off a particular setting in Google Play Store. The notifications you are getting, although they may apply for some apps, are being sent by the Play Store app so what you want to do is to turn off the option responsible for this– Apps updates available. Here’s how:

Open the Play Store app.
Tap the Menu icon.
Tap Settings.
Tap either App updates available or Apps were auto-updated to enable or disable them.

If you want to set app updates manually, here’s how:

From the Play Store Home screen, tap the Menu icon Menu icon (located in the upper-left)
Tap Settings.
Tap Auto-update apps then select one of the following:
From Auto-update apps tap Auto-update apps at any time.
- Do not auto-update apps
- Auto-update apps at any time. Data charges may apply.
- Auto-update apps over Wi-Fi only

Problem #2: T-Mobile Galaxy S5 cannot add text to picture message after updating to Android 5.1.1

Hi. I have a question. After updating the software on my T-Mobile S5 to Lollipop 5.1.1, i can no longer add multiple pictures to any messages. When i go to attach file from my Gallery it used to allow me to select pics and at the top of the screen. it had a box that said “done” at which point it would go back to the message screen and add all the pics to one message(up to 10).

Now when i go the Gallery, the only box to click says “send” and it automatically sends the pic without letting me add text to the message after the fact, when i check it.

Can I change that in the settings somewhere? i have reset the device trying to see if there was some app or setting, but i can not find anything, and the problem is still there. thanks for your help. — Daniel

Solution: Hi Daniel. This is a known problem for T-Mobile users right after Android 5.1.1 was released so this is a carrier/firmware specific issue. You can check a T-Mobile forum thread for resolution.

As a workaround, you can also do the following when creating a message:

Create a message.
Add text and photos you like.
Add the recipient.

Make sure to add the recipient as the last step!

Problem #3: Galaxy S5 “processing failed” error after updating to Android 5.1.1

I bought a used S5 8 month ago. The phone worked like a champ. I am with Pageplus which is a reseller for Verizon. I installed manually Lollipop since I didn’t OTA updates from Kitkat 4.4.4. After turning on the phone I am stuck in the setup wizard. The wizard is asking me to unlock the phone with my Samsung account login. I have those and can logon to my account from my PC. On the phone it comes back with a “processing failed” message.

I talked to Samsung CS and they connected me to the account department. According to the account department “processing failed” means that the phone has been registered by the first owner and the phone needs this information to unlock. I don’t have that info and Samsung wouldn’t help me. The account department told me to go to a Samsung Authorized Service Center which is in Best Buy here in the US and the agent there updated the device to Lollipop 5.1.1 When restarted the same issue remains.

Do you know of any way how I get my phone back? I was on the phone with Samsung all afternoon yesterday and they are not helpful at all.

Thanks for your help. — Andreas

Solution: Hi Andreas. Try this workaround first:

On your computer, login to your Samsung account via account.samsung.com.
Click on Profile at the top left portion.
Click on Delete account option beside Edit profile button.

Doing so deletes your old account with Samsung. Now try to log back in to the phone and see if it works.

If the phone fails to boot due to proprietary Samsung process, there’s nothing more that we can do at our own level to fix it. We don’t know the full extent of Samsung’s authentication process and the things needed to be done in order to get past it.

If possible, try to get a replacement unit from your carrier.

Problem #4: Galaxy S5 Wi-Fi no longer connects and now requires sign-in

I updated my Samsung Galaxy S5 Android version from 5.0 to 5.1.1 Baseband version G900TUVU1FOG6. But after the update Wi-Fi does not connect and requires sign in. The link for sign in also appears as a notification, but when I click on the link, Google.com shows up where I am already shown signed in via my Google account.

This is a really irritating problem and I have not been able to use internet on my phone since the software update. Please share if anyone has the same issue or if anyone could help me out in this regard.

Regards. — Adil

Solution: Hi Adil. For any connectivity-related problems, it’s usually recommended to do basic troubleshooting. The first thing that you should try is a soft reset. Simply turn off the phone, remove the battery for at least 10 seconds, and start the phone again.

The second thing to do is to ensure that the problem is not your Wi-Fi network. Restart the router (and modem if applicable) and try to connect again. Make sure that your S5 is not blocked or restricted by your router in connecting to the internet.

If that won’t work, check the settings on your phone. First you want to forget the network, then connect to it again. Enter the correct Wi-Fi password.

If the issue persists, check Wi-Fi settings and make sure that Always allow scanning option is enabled and Keep Wi-Fi on during sleep is set to Always.

Problem #5: Galaxy S5 freezing after updating to Android 5.1.1

Ever since I installed 5.1.1 my phone locks up. This happens daily (sometimes several times a day). I’ve rebooted my phone and cleared the cache several times. The last app I installed was about a month before the update (but have been installing updates). I had no freezing issues before the update. I’m thinking that the only option left is to do a factory reset but wanted to check for other options first. Thanks! — Jeff

Solution: Hi Jeff. Wiping the cache partition is a recommended solution when a device experiences problems after an update. If you haven’t done it before, please follow the steps on how to wipe the cache partition on your S5:

Turn the phone off.
Press and hold the following buttons together: Power, Volume Up and Home.
Release the buttons once the Android system recovery menu appears.
Use the Volume buttons to navigate to Wipe Cache Partition option.
Press the Power button to confirm selection.
Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

Problem #6: Galaxy Note 4 keeps crashing after installing Android 5.1.1

CRASHING ON 5.1.1.

Anyone else having crashing problems after updating to 5.1.1? My Note 4 crashes daily. It happens when I’m in the middle of writing a text message. The phone freezes and then goes back to the lock screen. To say I’m frustrated is an understatement. I’ve cleared the system cache which didn’t resolve the issue so it did a full factory reset…still having the issue!!!

As a last resort I’m now using a different messaging app but I don’t hold out much hope. This appears to be just a bad update. Would appreciate your thoughts as I may have to sell the Note and get something else. I can’t have a phone crashing everyday ? — Shaun

Solution: Hi Shaun. A system update only modifies or improves the firmware on your phone. It doesn’t mean though that the installed apps are updated in the process. If the problem started happening after installing Android 5.1.1, the point of failure may be coming from apps rather than the operating system. Make sure that your apps are updated to minimize problems.

If the problem remains after updating all your apps, boot the phone in safe mode to see if our hunch is correct. Your phone will not load third party apps while in safe mode so if any of them is to blame, the problem will not occur. If the phone works normally in safe mode, consider uninstalling apps until you have eliminated the cause of the problem.

To boot in safe mode, simply follow these steps:

Turn the device off.
Press and hold the Power key.
When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix a Galaxy Note 4 that keeps on rebooting randomly, other issues

Today, we give you five more issues taken from emails sent by some members of our community. This article though allocates a big chunk of troubleshooting instructions on how to address a common, yet, misunderstood issue — random reboot. We hope that the solutions provided in this post today will help the users who sent us their emails as well as those looking for ways to fix their own #GalaxyNote4 woes. If you want to look for previously published articles about Galaxy Note 4, please visit this page.

Galaxy Note 4 camera won’t record video to new SD card
How to fix a Galaxy Note 4 that keeps on rebooting randomly
Galaxy Note 4 stuck in Download mode
Galaxy Note 4 keeps dropping cellular network connection
Galaxy Note 4 file recovery after screen was replaced

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: Galaxy Note 4 camera won’t record video to new SD card

I may have just figured out my problem. I’ll tell you what it is and what I think and can you please comment with your thoughts.

I have a new Galaxy Note 4. I installed a 128GB SD card. I used to have a Galaxy S3 with a 64GB SD card. I took the old 64GB card and copied it to a PC. I then copied all of the old data to the new 128GB SD card. I then installed the 128GB card in to my new Note 4. Everything was ok. I took pictures and they were saved in the SD card. But then I took a video and it did not save the video properly. When I went to play it, it shows me a strange opening picture and said File not found. I tested taking videos when saving to the device memory and they worked ok. So I replaced my 128GB SD with a new 16GB SD card. Videos worked ok.

I put the 128 back in. I looked at the files in the DCIM -> CAMERA folder and saw that the video I took was named temp_video. Why wasn’t it saving my videos properly?

Finally I came up with a possible cause. That CAMERA folder has over 3400 files in it for a total of over 25GB of data. So I renamed the folder to CAMERA-2016-03-16 and created a new CAMERA folder. I took some pictures and a video and I think it worked. Was the problem too many files and/or too much data in the folder? What do you think? What are your thoughts? — Eli

Solution: Hi Eli. We tried to replicate your situation in our lab Note 4 and everything works fine so your issue may be a rare bug. Also, we are not aware of any limitation to the number of files or amount of data a Note 4 camera folder can hold. That was probably just a glitch specific to your device. You can however try to replicate the situation again by filling in the current camera folder you’re using with approximately the same amount of data to confirm our hunch. If the issue occurs again, kindly contact us so we can update this post and educate Android community about the issue.

Problem #2: How to fix a Galaxy Note 4 that keeps on rebooting randomly

The Note 4 started behaving weird about two months ago. It would reboot multiple times without reaching the home screen, only reached the Samsung logo. I have noticed that that issue appears only when the phone is in good use, multiple apps opened, chats etc. I was thinking that it is the battery, because the phone is about a year old and I ordered new original Samsung one. After replacing the battery the issue persisted. I was really pissed off because Note 4 is power house and always worked very well. With time things got worse, rebooting became spontaneous and was really getting on my nerves, because I could not take photos, chat and use maps.

I have restored factory settings with a hope that it may help but unfortunately it did not. My data was backed up and I had 64GB memory card so I did not lose much. I have brought today my phone to repair shop with a hope that for 140 Euro they will solve this puzzle. I’m really losing hope with Samsung and Android. — Pavel

Solution: Hi Pavel. Random reboot issue is one of the common problems we encounter everyday. The causes for the issue are varied and requires a user to check many things to narrow down the real reason. Below are the specific things that you can do:

Know if the phone is overheating. Android phones are designed to shut down automatically once its core system reaches a certain heat threshold. This mechanism is meant to prevent damaging internal components and the phone in general. Overheating per se is not an issue but may also be a symptom of a hardware malfunction. For example, if a processor or battery is damaged, it can produce abnormal heat level that may manifest in overheating. Running simultaneous apps and services at the same time can also lead to overheating, especially if the phone is left in that state for a long time. If you notice that the phone gets uncomfortably hot before, then you can assume that overheating may be the cause for the random reboot issue.

Know if the issue happens after installing an app. Not all apps are created equal. In fact, majority of Android apps are poorly coded, or in the least, not totally optimized to work with the firmware of each Android device. If you recently installed an app prior to noticing the problem, try to remove or uninstall it and observe the phone.

Alternatively, you can also boot your phone in safe mode and observe the phone for at least 24 hours. Restarting your Note 4 in safe mode will prevent third party apps and processes from loading. If the issue fails to occur while safe mode is enabled, that’s a confirmation that one of your apps is to blame. Here are the steps to boot your phone in safe mode:

Turn off the phone completely.
Press and hold the Power key and the Volume Down key.
When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Install a free antivirus app and scan your device. We’re not aware of a specific malware that’s designed to shut down an Android device at this time but hackers are creative. We can never be sure if one has already been created and is released in the wild. Be sure to scan your device using a reputable free antivirus app like the AVG Antivirus. Remember, there are many “free” antivirus out there but most of them may give your device more harm than good. Stick to known brands to avoid infecting your device with things you are trying to get rid of.

Install the latest Android update. We always recommend that you install the latest available Android update to patch potential weaknesses of older versions. You can try to perform a factory reset first to restore all operating system and app settings to defaults before an update. For easy reference, here are the steps on how to factory reset your Note 4:

Turn off the Galaxy Note 4 completely.
Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
When the Android System Recovery shows on the screen, release the Volume Up key.
Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If none of the things mentioned above won’t help, you can assume that your phone has a defective hardware.

Problem #3: Galaxy Note 4 stuck in Download mode

I tried doing a factory reset to the phone and it caused the “Downloading… do not turn off target” error with nothing on the upper left hand corner as seen in your examples. I tried doing all the different combinations of boot modes but recovery mode (volume up+home+power) caused it to restart and displayed the note 4 intro for a millisecond to go back to the same “downloading..” error screen. I tried Download mode (volume down+home+power) and that just showed an error message that “downloading a software… something..something..”

I am planning to go back to the store and get it fixed because they surely know the problem although I would still like to diagnose the problem and fix it myself. — Pavan

Solution: Hi Pavan. Have you tried restarting the phone after removing the battery? If you haven’t, make sure to try it first. Should nothing change after that, we doubt if there’s still anything that you can do on your end.

If you can’t get the phone to boot in any other mode right now using any hardware button combinations, your best option is to have it replaced. There’s just no other way to go past the boot sequence, which is where the phone is stuck right now.

Problem #4: Galaxy Note 4 keeps dropping cellular network connection

Hello TDG. I have a couple of problems with my Note 4. The first and oldest problem is that I can’t connect to my network. I’m almost everywhere out of service area (where service should be). If I get a connection it’s just for a couple of seconds (maximum is 2 minutes). The SIM Card does work with other devices and other SIM Cards don’t work with mine.

The latest problems are power problems. If my battery is about 30% it drains (mostly) very fast. And at the same time it seems like the next issue is also related to these 30%: my Note starts restarting and restarting over and over again.

First it freezes for one or two seconds than the screen turns of (it looks a bit like those very old TVs) and then it’s in a rebooting loop.

I tried some of your troubleshooting, tested some “”#0626*#”” (something like that) codes in the dialer, to have service again.

I tried some factory resets and soon I will try a new battery. — Chase

Solution: Hi Chase. Looks like the first issue has something to do with your phone. Make sure that the SIM card fits snugly to the slot when you insert it. Putting some paper on top of the SIM card so the back cover of the phone will press it down may help. There are cases wherein the SIM card slot malfunction. Make sure to have the slot checked by repair shop to ensure that it’s not the problem.

The second problem may also be due to defective hardware or battery. It won’t hurt though if you can try the standard software solutions we provided above (like booting in safe mode, wiping the cache partition, or doing a factory reset). If nothing changes, we’d recommend that you simply have the phone replaced instead of having to go through a repair process.

Problem #5: Galaxy Note 4 file recovery after screen was replaced

Good morning. Could you kindly advise, I have a Samsung S4 Mini and some guy dropped it and it cracked so because I needed it fixed immediately the guy replaced the screen but I am assuming he replaced the screen with a fake or not so proper screen it worked for only three days but then it just went blank dark. The phone when I charge it it goes on but the screen is dead I think the LCD is messed up.

My question is if I perhaps take it to someone to fix it will my pictures and other stuff still be on the phone or not?

Please also note that I have not used this phone for 2 years so it has been messed up for 2 years. Kind regards. — Faith

Solution: Hi Faith. If the guy only replaced the screen and left the software untouched, your files should still be in the phone’s internal storage device at this time. If you can have the screen replaced and power the phone back on, you should still be able to recover your data without any problems.

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How to fix Samsung Galaxy Note 4 that won’t turn on [Troubleshooting Guide]

Your Samsung Galaxy Note 4 is one of the most powerful and most elegant pieces of technology available in the market today but it becomes totally useless if it won’t turn on or power up. Electricity is literally the lifeline of every electronic device and if the accessory that holds that power isn’t functioning the way it should, then you just wasted several hundred dollars.

In this post, I will guide you through troubleshooting a Galaxy Note 4 that won’t turn on. The purpose of troubleshooting is to find out what the problem really is and develop a strategy how to fix it once discovered. Considering the fact we’re dealing with an expensive device, we will take the safest route to troubleshoot it. It means that we won’t guide you through doing something risky that might even make things worse than they are now.

The troubleshooting procedure I use in this post is the guide that we technicians follow to make sure the problem won’t get worse in case we need intervention from the manufacturer’s engineers. Just remember, this post doesn’t guarantee your problem will be fixed but give you an idea what the real issue is so that you can explain to a tech what happens. Information is needed for issues to be fixed especially hardware-related problems.

If, however, you have other concerns with your phone, visit our Galaxy Note 4 Troubleshooting page as it contains a lot of problems we already addressed before. Try the solutions we provided first and if they didn’t work for you, then email us at [email protected]. This service is for free so you won’t be charged. However, we ask you to provide all necessary details about your problem and your phone so we know where to start our search for solution.

So now, let’s proceed to troubleshoot your Galaxy Note 4 that won’t turn on. Here are the steps…

Perform the soft reset
Plug the phone to charge
Plug the phone to a computer (optional)
Try a different USB cable
Try booting the phone in safe mode
Boot the phone in recovery mode

Step 1: Perform the soft reset

This procedure is effective for minor firmware- and hardware-related glitches and it’s safe. None of your data will be deleted if you did this. The procedure is actually very basic as it is mainly a reboot with a twist. Here’s how you do it…

Remove the battery from your Galaxy Note 4.
Press and hold the Power key for a minute once the battery is out.
Place the battery back in once the time elapsed.
Attempt to turn the phone on.

Again, if the problem was caused by a minor firmware or hardware glitch, the device should power up now. Otherwise, there’s something more serious going on with your phone.

The soft reset actually just drains stored electricity from components especially capacitors and that refreshes the phone’s memory. But as I said earlier, it’s safe and none of your data will be touched.

Step 2: Plug the phone to charge

Before proceeding, let us rule out the possibility that it’s just a drained battery problem by plugging the phone in to charge. Of course, use the original charger and USB cable when charging the phone normally.

This procedure can actually tell right on if there’s a problem with the device’s hardware. If the usual charging indicators like the LED or the charging icon on the screen won’t show up, then we can almost assume it’s a hardware issue. If they show up, then there’s still hope you can fix this problem without visiting a tech.

Whether those charging signs show or not, let the phone charge for at least 10 minutes and then attempt to turn the phone on. If it still refused to power back up, then proceed to the next step.

Step 3: Plug the phone to a computer (optional)

This procedure is optional because you only do this if the phone refused to charge or didn’t display the usual charging signs when you plugged it in to the wall outlet. It rules out the possibility that there’s a problem with the outlet preventing the phone to charge.

While computers don’t give out as much current as the charger, it would still be enough to make the phone respond. If it didn’t, then proceed to the next step.

Step 4: Try a different USB cable

Assuming you tried charging the phone through the outlet and computer and it refused to charge, it’s time you rule out the possibility that it’s a damaged USB cable that’s preventing the charge and that the problem might be just a drained battery issue.

Try a different USB cable to know if the device is still capable of charging because if not, then at this point in time, you should already consider having the phone checked by a technician.

Step 5: Try booting the phone in safe mode

Remember, the main issue here is that the phone won’t turn on. It means it won’t respond if you pressed the Power key; the screen won’t light up and the device remains dead and unusable. So, our main focus here is to bring the phone back to life.

Assuming some of the apps you downloaded caused the problem, booting in safe mode will actually make the phone respond. So try this procedure to find out if the phone could power up.

Turn off the phone completely.
Press and hold the Power key and the Volume Down key.
When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
Safe mode will be displayed at the lower left corner; you may release the Volume Down key now.

If the phone still refused to power on, then, proceed to the last step.

Final Step: Boot the phone in recovery mode

This procedure will attempt to boot the phone up to its barebones. It means that the device will be booted up without loading the usual Android GUI. This is the final step so if it failed, then there’s nothing much you can do about the device but to let the technician sort things out for you.

You don’t need to do anything if the phone booted up in recovery mode successfully. All we wanted to know if it still capable of powering all its components up. Here’s how you boot in recovery…

Turn off the Galaxy Note 4 completely.
Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
When the Android System Recovery shows on the screen, release the Vol Up key.

At this point, you’ve done all the basic troubleshooting procedures. If your phone powered back up, then that’s good news. Otherwise, send the phone in for repair.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

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Samsung Galaxy Note 4 Can’t use microSD Card As Internal Storage Issue & Other Related Problems

One of the main advantages of Android smartphones over the iPhone is its ability to expand its storage capacity. The #Samsung #Galaxy #Note4 for example with its microSD card slot allows for more storage options by just inserting a microSD card. A card of up to 256GB can be inserted into this particular phone which allows for more music, photos, and videos to be saved in the phone. While adding a microSD card has its advantages there are also instances when certain issues can occur because of this. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 can’t use microSD card as internal storage issue & other related problems.

If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 4 Can’t Use microSD Card As Internal Storage

Problem: Hi, I’m having issues regarding my sd card. I had to do a factory reset on my phone and after doing so it won’t give me the usual options given about what to do with the sd card. The only thing I can do is mount, unmount, and format. It doesn’t give me the option to use it as internal storage. I’m using a Galaxy Note 4.

Solution: Starting with Android Marshmallow the microSD card can be used as an adoptable storage medium. What this means is that instead of the phone reading this card as an external storage it is being read as part of the internal storage. This allows for more apps to be installed in the phone without having any of the problems that you encounter when moving apps manually to the microSD card. The main disadvantage to this however is that if your card has a lower read and write speed then your phone will suffer from performance issues which is usually manifested by the phone slowing down or freezing sometimes. Samsung has anticipated this particular problem which is why you won’t find the setting in the phone to set the microSD card as an adoptable storage or part of the internal storage.

If you prefer to use the microSD card as an adoptable storage on your phone then there is still a way to do this however it involves rooting your device. You can do a search on how this procedure is done on some of the popular Android forums online.

Note 4 microSD Card Corrupted

Problem: I have installed a 64GB SD Card into Note 4. When I restart or get off the airplane (also restart) the SD card in the phone will show corrupted. However, I put it into my laptop and it is okay. Is the format incorrect? When I checked from the PC the sd card format shows exFAT but from the website I saw your support showing FAT32.

Solution: There might be an issue with the file system format that the microSD card is using. What you should do in this case is to backup the data stored in the card then format the card either on the phone or on the computer ( choose the FAT32 file system). If the problem still occurs after this then the next step is to check if a software glitch in the phone is causing the problem. Perform the troubleshooting steps listed below to check if this is the case. Make sure that the microSD card is inserted in your phone when performing the steps.

Check if the issue occurs in Safe Mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Try wiping the cache partition of your phone from the recovery mode.
Backup your phone data then do a factory reset.

If the issue still remains even after performing the steps listed above then you should try getting a new microSD card.

Note 4 All Photos In microSD Card Missing

Problem: I just went to my gallery to send a photo…and found all my sd albums were gone! I can’t find anything that will even show that the card is in there….help…I took the battery out…turned it on and off…nothing helped…took the card out and put it back bUT it’s not registering. ..soooo upset!!

Related Problem: Sd card corrupted. When trying to take a photo and save on sd card -I can only see a photo saved for few seconds, then photo is showing all blacked out or greyed out or I can only see half of the photo. Sometimes when I switch the phone on it cannot read the sd card at all.

Solution: You will need to remove the card from your phone then have it read by your computer. You will be needing a card reader to do this. There are two things that can happen after this.

The card can be read by the computer

If the card is read then the problem could be on the phone side. Backup the contents of the microSD card onto the computer.
Reinsert the card to the phone. Backup your phone data then do a factory reset.
If the card can’t be read even after a reset then you will need to bring your phone to a service center and have it checked.

The card can’t be read by the computer

The card might already be corrupted. You will need to get a new microSD card if this is the case.

Note 4 Unable To View Photos Stored In microSD Card

Problem: To whom it may concern My note 4, this happened 2nd time. First time, my photos in the removable SD card can’t be displayed or recognized by my note 4, I could only see photos saved in the phone itself, when I took photo, with setting to save in the SD card, all recent photos saved in there, except prior photos . I followed advice, turn off phone, took out battery, removed the SD card, reinsert, turned back on, it worked, I saw all the photos. Then few months later, few days ago, same problems. I’m unable to see the photos in my SD card, did the same thing with the batter, clear cache, everything, still unable to see my photos on the SD card. I’m so sad right now, please help

Solution: There’s a possibility that this card is faulty. The best way to deal with this problem is to remove the microSD card from your phone and let your computer read it. You will need a card reader to do this. If the computer can view the photos stored in the card then I recommend that you make a backup copy of these immediately. Since the computer is able to detect the contents of the card then the problem could be caused by a software glitch if the phone. To fix this you will need to backup your phone data then do a factory reset. Once the reset is complete try to check if the issue still occurs.

If you computer can’t read the contents of the card then it is most likely corrupt already. I would recommend that you get a new microSD card if this is the case.

Note 4 Preparing Sd Card Checking For Errors

Problem: Hi I tried various SD micro cards in my note 4 and the same message appears all the time on top. “Preparing SD Card. Checking for errors”…the card for hours I left in the card and the message still stays the same. It won’t even show in settings that I have an external card inside. Please help…what do I do? Thank you kindly

Solution: Try restarting the phone then check if the same issue still occurs. If it does then remove the microSD card from your phone then let a Windows computer read it. Right click on the microSD card then click on properties. Go to the Tools tab then under Error checking click on check. This will check the card for any errors and if present will also fix these errors. Once done reinsert the card to your phone then check if the issue still occurs. If it does then try using a different microSD card on your phone.

Note 4 microSD Card Photos Can’t Be Detected By Computer

Problem: I am trying to export photos from my Samsung Note 4 to my PC. I have it connected with a USB cord and my PC recognizes the device. According to my phone settings my pictures are saved at/storage/85A7-14FD/DCIM/Camera. However, I have opened every folder available on my PC related to my phone and there are no pictures there.

Solution: If your computer is running on Windows 10 then try using the Photos app to export the photos from the phone to your computer. On the upper right side of the app you will see the import button which you should click.

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Samsung Galaxy Note 4 Not Turning On After Screen Sleeps Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is probably one of the older generation smartphones that is still being widely used today. First released in 2014 making this model already 3 years old, this phone is still quite capable of providing a smooth user experience. It’s great hardware combined with constant software updates makes this device still relevant today. Although there are a lot of people using this phone as their reliable daily driver there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 not turning on after screen sleeps issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Turning On After Screen Sleeps

Problem: Note 4 won’t reboot after screen turned off. Works fine as long as I have the screen on, but after it’s been turned off it frequently won’t turn on again (completely unresponsive to all buttons). Pulling the battery for 30 seconds or so usually does the trick. Problem has persisted through 3 factory resets, multiple OEM and 3rd party batteries, and removal of SIM and SD cards.

Solution: If you have already performed a factory reset as well as replaced the battery of your phone which unfortunately doesn’t fix the problem. It’s very likely that could already be caused by a faulty power IC or other internal component. The best way to proceed right now is to have your phone checked at a service center that is capable of performing board level repairs.

Note 4 Shutting Off Randomly

Problem: My Note 4 started shutting off it don’t matter that I have high battery percentages. I tried many things reading here but nothing it be able to work. I did a master reset and without installing any app still doing it. I try to load safe mode but when I press the keys, a warning message show up about installing update. Meaning never get the safe mode option. I change battery still doing it. Wipe cache, still doing it. Running out options. Why I can’t get the safe mode option? What else to do?

Solution: Just like the issue which we have tackled above it looks like this is already caused by an internal component that is failing to work possibly the power IC. Since you have already performed a factory reset and even replaced the battery which doesn’t fix the problem the best thing that you can do right now is to bring the phone to a service center and have it checked.

Note 4 Will Not Power On

Problem: I have a Note 4 that will not turn on. The battery has a charge which I verified with a multimeter. The power button works as well. What other verifications can I make to ensure power is getting to all the necessary components?

Solution: Right now what you can do is to check if the phone has a charging indicator when you charge it. If there is no charging indicator then proceed with the troubleshooting steps listed below.

Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
Try using a different charging cord.
Try using a different wall charger.

Should the above steps fail to charge the phone then try getting a new battery then check if the phone turns on.

If the issue persists then this could already be a hardware related problem possibly caused by a faulty internal component. If this is the case then you will need to bring the phone to a service center and have it checked.

Note 4 Not Turning On Unresponsive To Charger

Problem: Good morning, i tried to access your page to like but it said unavailable. Let me know when it’s active and i will. Last winter my screen cracked at the gym and has been on sidelines waiting to be fixed. After shopping around batteries plus bulbs had best price. I took phone to repair screen and they said the had to order a new part and solder it in. I picked up phone a couple days later and it worked well all features gps phone speaker etc. over night and the next morning. It charged and worked at full capacity. The next afternoon i placed the phone down and when i picked it up the screen was black, wouldn’t power on, unresponsive when plugged into charger. So i figured the was a short somewhere. Upon bringing it back they let me know the changed the charge port also bc it was “loose” and didn’t “want to be blamed”. They agreed to look it over after trying a new battery. Meanwhile letting me know of the phenomena of note 4 and s4 that were mysteriously dying that they had seen a lot of. They attempted and suggested sending to home office with experts. Supposedly the replaced the buttons associated with powering on and using electronic reader power is flowing but they cannot figure it out. So they are going to refund me. But my phone doesn’t work and i have priceless information which i need back ASAP. Please help, i don’t know what else i can do. What should i do.

Solution: You will not be able to retrieve the data stored in your phone unless you are able to turn it on. Since this is very likely a hardware related problem already this needs to be fixed at a service center. What I can suggest though is to have the display checked again and possibly replaced. Since the phone is getting power when checked using a meter then it’s very likely that you won’t know that the phone is already turned on because of a faulty display.

Another possible factor that can cause this problem is a faulty power IC. Have this checked as well.

Note 4 Randomly Reboots

Problem: It would randomly reboot and at times it would reboot unsuccessfully and come up with an android bot on screen saying reboot was unsuccessful, downloading do not turn off device…. it didn’t do that today but when i locked my phone, it just never turned on again and doesn’t even respond when i try connecting various of chargers

Solution: What you will want to do first in this cas is to make sure that the battery has sufficient charge to turn on the phone by following the troubleshooting steps listed below.

Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
Charge your phone for at least 20 minutes using a different charging cord and wall charger that’s known to work.
If you get no charging indication from the phone then try charging it from a computer USB port.

If the above steps does not charge the phone then try getting a new battery and see if the phone turns on with this new battery. Before inserting the new battery make sure to remove the microSD card of the phone and old battery then press and hold the power button for at least a minute. This discharges the phone circuit and clears out its RAM.

Should the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked.

Note 4 Overheating Keeps On Rebooting

Problem: My Note 4 is overheating and rebooting itself over and over. The phone is warm to the touch and I have attempted to remove the battery but this didn’t fix it any. I can not get it to stay off either. When on for a minute or so, it doesn’t truly connect with any wifi. My phone does not have service. Hope you can help soon. Thanks.

Solution: What you will want to do right now is to check if a software glitch is causing the problem by following the troubleshooting steps listed below.

Try to check if an app you downloaded is causing the problem by starting the phone in Safe Mode. If the issue does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
Try wiping the cache partition of your phone from the recovery mode.
Backup your phone data then do a factory reset.

If the above steps don’t work then perform the additional troubleshooting steps listed below.

Remove the microSD card of your phone if you have one installed.
Try using a new battery.

Should the issue persist then I suggest that you bring your phone to a service center and have it checked.

Note 4 Switches Off Takes Too Long to Start

Problem: My samsung galaxy note 4 switches off by it self takes ages coming back on freezes when it is on I have tried everything and found that it is the main component in the phone that is the problem but I don’t know what this means or what to do about this. I need help to resolve the issue

Solution: If this is a hardware related problem then you will need to bring the phone to a service center and have it checked. The service center will have the necessary tools required to fix or replace the faulty component of your phone.

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Samsung Galaxy Note 4 Blank Screen After Fall Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the smartphones available in the market that uses a large display. The phone has a 5.7 inch Super AMOLED display with a resolution of 1440 x 2560 pixels making images appear vibrant and lifelike. The display is actually one of the main selling points of this phone since there are consumers who want a phone with a large screen. Although there are a lot of people using this model as their primary driver without experiencing any issues there are instances when certain problems can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 blank screen after fall issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

PNote 4 Blank Screen After Fall Issue

Problem: My Samsung galaxy note 4 fell on the floor and it has been showing black screen ever since. This has happened for about 5 days

Solution: It’s very likely that this problem is caused by a loose connection between the display and the phone mother board or the display might have been damaged during the fall. The best way to proceed in this case is to bring the phone to a service center and have it checked.

Note 4 Notification Panel Can’t Slide Down Unless Using S Pen

Problem: I can’t slide down to open my notification panel on my Samsung Note 4 unless I use my S-pen. I’ve tried rebooting it, starting it in Safe Mode, soft reset and tried wiping the cache partition.

Solution: What you will want to do in this particular case is to backup your phone data then do a factory reset. If after the reset the issue still persists then there’s a possibility that the upper part of the display is where the digitizer is not working. You will need to have this checked at a service center.

Note 4 Screen Only Working With S Pen

Problem: My touchscreen doesnt work. It’s only working with the S-Pen. I’ve tried to try it with *#2663# but it says Device key String not found…

Solution: Just like the issue which we have addressed above what you will need to do first is to backup your phone data then do a factory reset. After the reset check if you are still having the same problem. If the issue persists then there’s a chance that the digitizer of the phone is damaged. You will then need to bring this to a service center and have it checked.

Note 4 Screen Display Is Dull

Problem: My samsung note 4 phone is working well but my screen display is dull, I had to increase the screen brightness to see the phone display a bit and the colour it displaying dull too

Solution: Try turning off the auto screen brightness feature of the phone then manually set the brightness level to its maximum setting. If the display is still dull then try to check if the same issue occurs when the phone isstarted in Safe Mode. When the phone works in this mode only the pre-installed apps are allowed to run which makes it easier for you to determine if an app you downloaded is causing the problem. In case the issue does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue still occurs even in Safe Mode then you should backup your phone data then do a factory reset to check if the problem is caused by a software glitch.

In case the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.

Note 4 Screen Keeps Turning Off

Problem: My Note 4 keeps shutting off its lcd when i turn it off or leave it off for a set period of time, which forces me to remove the battery, and sometimes has a boot up where it says downloading target and has coding text in the top left. Please help since it was just factory reset by the person my mom bought it from.

Solution: The first thing that you need to do in this particular case is to check if a software glitch is causing this problem by backing up your phone data and doing a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the problem still occurs. If it does then we could be looking at a hardware related problem. If this is the case you will need to bring the phone to a service center and have it checked.

Note 4 Screen Completely Black

Problem: Samsung Galaxy note 4. Screen completely black Was completely fine the other day won’t turn on I don’t think it’s charging due to it not showing any indication or vibration, tried getting to recovery mode with holding power button volume up and down nothing works 🙁 please help

Solution: The first thing that you will need to do in this particular case is to make sure that the battery has sufficient charge to turn on the phone. Listed below are the troubleshooting steps that you need to perform to charge the battery.

Clean the charging port of the phone making sure that any dirt or debris stuck in it gets removed.
Remove the battery and microSD card ( if one is installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear its RAM.
Reinsert the battery then charge the phone for at least 20 minutes.
If there is no charging indicator then try using a different charging cord and wall charger.
Try using a new battery then turn on the phone.

If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.

Note 4 Keeps Turning Off At End Of Calls

Problem: I have a galaxy note 4 and it keeps powering off at the end of calls. Then when I make a call there is no connect sound and it’s not ringing in my ear. When someone answers the phone I can’t hear them. What should I do?

Solution: Try to check if the phone still turns off at the end of calls when it is connected to its charger. If the issue does not occur then this is most likely caused by a weak or faulty battery. You will then need to replace the battery with a new one. If the problem still occurs then the next step is to perform a factory reset to eliminate any possible software glitches that could be causing this problem. If the problem still occurs after the reset then you should bring the phone to a service center and have it checked.

Note 4 Keeps On Rebooting Gets Stuck On Samsung Screen

Problem: My phone kept rebooting by itself, so I did:

Wipe cache partition
Wipe data/factory reset
I rebooted the system
The Android icon showed up saying “installing system update,” then “no command”
Then it gets stuck on the Samsung screen and keeps reboot by itself over and over and over.

Thank you!!

Solution: Try connecting the phone to its charger then check if the issue still occurs. If it doesn’t then a faulty battery could be causing the problem in which case you will have to replace the battery with a new one. If the problem still occurs then this could already by caused by a faulty internal component. The best thing to do right now is to have your phone checked at a service center.

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Samsung Galaxy Note 4 Battery Needs To Be Taken Out To Turn On Phone Issue & Other Related Problems

We have been receiving several requests from our readers who own the #Samsung #Galaxy #Note4 to help them resolve the issues that they are facing with their device. This particular model which was released in 2014 is surprisingly still popular today. Despite being known as a stable model there are instances when certain problem can occur which is what we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 battery needs to be taken out to turn on phone issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Battery Needs To Be Taken Out To Turn On Phone

Problem: I have a note 4. If my phone dies, i have to take the battery out, wait at the very least 20mins, put the battery in and plug it up the a fast charger, no other charger will work. THEN, i have to let it charge to 100%. If i try to turn it on at 99%, 97%, 95%, or any other %, it dies and I’ll have to wait another, at least, 20mins. THEN once it comes back i on i have to quickly run an app called “WAKELOCK”, or the phone will randomly turn off and if it happens i have to start the process all over again. I would love to figure out what’s wrong just out of curiosity. It’s so weird the things i have to go thru to get it to work. But luckily i like a challenge and refuse to buy a new one. Thanks for your help. Also it’s not the battery i bought a replacement from Samsung and also tried a different brand.

Solution: In most cases where the phone does not turn on unless the battery is taken out then reinserted again the problem is usually caused by a faulty power IC. You should however check if a glitch in the phone software is causing this problem by backing up your phone data then doing a factory reset. Once the reset is complete do not install any apps in your phone yet. If your phone has a microSD card then remove it after the reset. Check if the problem still occurs. If it still does and since you already replaced your phone battery then you need to bring this phone to a service center and have it checked as this is most likely caused by a faulty power IC already.

Note 4 Keeps On Freezing Fingerprint Sensor Not Working

Problem: My note 4 has been freezing and the fingerprint scanner wont wont anymore after i did the software upgrade. I can put in my backup password when unlocking the phone but it seems as though it doesn’t pick up that my finger is touching the scanner.

Solution: The best way to troubleshoot this problem is to backup your phone data then do a factory reset. If your phone has a microSD card installed then remove it as well before performing the reset as sometimes this card can cause the phone to freeze. If after the reset the phone still freezes and the fingerprint scanner is not working then it’s very likely that this is caused by a faulty hardware component. You need to bring your phone to a service center and have it checked.

Note 4 Keeps On Notifying About Software Update

Problem: Hello, I have the Note 4 and it keeps bringing up a software update. I proceed with the update and as soon as it is done, I receive a message saying a new software update and it just keeps doing this. What can I do to fix this?

Related Problem: Just ordered a note 4. I hooked it up to my service and it says it has a software update. I update it and it restarts. It power back on then says downloading update and then repeatedly does and says the same thing.

Solution: Does the new software update have a different version number from the software installed in your phone? If it is different then this might be an updated software version in which case you should proceed with updating your phone. However, if the software version is the same then this is most likely caused by a software glitch. Listed below are the recommended troubleshooting steps that you need to perform for this particular issue.

Wipe the cache partition of your phone from the recovery mode. Check if the issue still occurs. If it does then proceed to the next step.
Backup your phone data then do a factory reset.

Note 4 Unable To Receive Updates

Problem: I am using Samsung Galaxy Note 4 SM-N910F but unable to receive updates for android Marshmallow. Every time I check for update it says “Your system is up to date”. Please help me out in this matter.

Solution: There are several conditions that your phone must meet in order for it to get the official software updates which we have listed below.

Your phone should not be rooted.
Your phone should not be running on a custom software.
If you had your phone unlocked then you need to use it on its original carrier.

If your phone meets the conditions listed above and it is still not getting any updates then you should try to backup your phone data then do a factory reset. After the reset try to update your phone using Kies or Smart Switch.

If your phone still can’t be updated then you should consider manually flashing the firmware update using Odin. You can download the firmware file of your phone from the Sammobile website where you will also find the instructions on how to flash your phone.

Note 4 Unable To Add a Google Account

Problem: HI, i have a samsung note 4. I am unable to add a google account as it says a problem communicating with servers. It’s running on android version 5.0.1. i am unable to update software and firmware as well. thank you

Solution: There are several factors that can cause the inability to add the Google account to your phone. Listed below are the troubleshooting steps that you need to perform to address these factors.

First, make sure that your phone is connected to a strong and stable Internet connection. Sometimes if the Wi-Fi connection is spotty then you will have a problem adding the Google account to the phone.
Make sure that the phone has the correct time and date settings. It’s best if you set the phone to acquire these settings automatically from the network.
Try wiping the cache partition of your phone from the recovery mode,
Backup your phone data then do a factory reset. Once the reset is complete check if you can add your Google account.

In case your phone software still can’t be updated then follow the troubleshooting steps that we provided from the issue above this one.

Note 4 Stuck In Samsung Screen After Interrupted Rooting

Problem: I tried rooting my phone with odin 3 but the battery ran out while it was attempting to reboot and since then it’s stuck on the Samsung startup screen which shuts down before rebooting and keeps booting and keeps shutting down Pls what do I do It’s Note 4 SM-N910H

Solution: Since the rooting process got interrupted then it’s very likely that the phone software got corrupted and is not bricked. The best way to proceed in this case is to manually flash the phone with its updated firmware file. You can download the firmware file of your device from the Sammobile website which should also have the instructions on how to flash your phone.

Take note that your phone data will be erased when you do this procedure so if you don’t want to lose your phone data you can try performing the troubleshooting steps listed below.

Remove the battery and microSD card of your phone. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear the RAM. Reinsert the battery then turn on the phone.
Connect the phone to its wall charger then turn on the phone. If the phone completely boots up then a faulty battery might be causing this problem.
Wipe the cache partition of your phone from the recovery mode.

Note 4 Turns Off On Its Own

Problem: Hi, My note 4 turns off itself for the past few weeks. At times I have to take out the battery to turn it on . I have tried factory reset also changed the battery.But it still is doing same. Whenever there is a bit of load on the phone it starts freezing and turns off after that.

Solution: Since you already performed a factory reset and also replaced the phone battery which unfortunately doesn’t fix the problem then this could already be caused by a failing hardware component possibly the power IC. I recommend that you bring your phone to a service center and have it checked.

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Samsung Galaxy Note 4 Freezes Difficult To Turn On Issue & Other Related Problems

When #Samsung releases a premium phone model you can expect it to work well for several years. One example of a premium phone which was released way back in 2014 is the #Galaxy #Note4 which still has a lot of users today. What makes this device popular is that it is still capable of running any app available at the Google Play Store without any problems. Although this is a reliable phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 freezes difficult to turn on issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Freezes Difficult To Turn On Issue

Problem: Hi, This morning i took my Phone and he was slow so i closed most of the apps. Then he start to freeze when i want to turn him on, so i put out the battery and then i couldn’t start him up. few hours later i could start him up and worked, but i don’t trust it anymore so made me a backup and tried to soft reset him. Freezed again and no way to turn him on not even for charging him. a local store here managed to get him back on and told me u got a software problem. And we have to send it to samsung. I was thinking maybe now i close him off and want a hard reset but again no screen or no connection to the charger. U know any similar problems? Already thanks for the help

Solution: This is actually a common issue that affects most phone models and is usually caused by some software glitch. What you will want to do first in this case is to remove the microSD card of the phone (if you have one installed). If this card has corrupt sectors then it can cause the phone to freeze.

Next, since the phone is not turning on then you will want to make sure that the battery has sufficient power. Follow the troubleshooting steps listed below to make sure that the battery gets charged.

Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
Charge the phone for at least 20 minutes using a different charging cord and wall charger.
If the phone does not charge then try getting a new battery.

Once the phone charges and turns on it’s time to troubleshoot the freezing issue.

Try to check if an app you installed is causing the problem. To do this you should start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. If you don’t experience the problem in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

In case the issue occurs in Safe Mode proceed with the following steps.

Wipe the cache partition of your phone from the recovery mode.
Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

Note 4 Not Turning On

Problem: One day out of the blue, my phone displayed a large Android icon with very small words in the top left corner of the screen. After that incident the phone began to operate differently. Restarting multiple times, not turning on and displaying information in the upper left corner of the screen at times. Then it started to only turn on sometimes but now it won’t power up at all! I took it to repair and was told they could to diagnose the problem because when plugged into their computer, it won’t come on. He advised this model phone has LOTS of problems…. I just plugged it into a charger yesterday for the first time in weeks and a screen appeared briefly…it looked like a phone connected to a computer. I think it said something on the screen about firmware….P.A. Not sure about the Android Version….

Solution: There are two troubleshooting steps that you need to perform for this particular problem. First, you should start the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data. If the issue still occurs after the reset or if you are unable to perform a factory reset then the next step is to flash the phone with its updated firmware file. Again, this procedure will erase your phone data. You can get the firmware file of your device from the Sammobile website which is also where you can get the instructions on how to flash your phone.

In case the above steps fails to fix the problem then this could already be causes by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

Note 4 MMC_Read Failed Boot Error

Problem: Hello. I’m getting the ddi: mmc_read failed boot error. But I can’t get past that screen to get into any other mode. No matter what series of buttons I push to boot in various ways it goes directly to that screen and hangs there. Any help would be greatly appreciated.

Solution: What you will want to do first in this case is to check if a software glitch is causing this problem. Start the phone in recovery mode then perform a factory reset. Take note that your phone data will be erased in the process.

If the issue persists after the reset then I suggest that you flash the phone with its updated firmware file. You can get the instructions on how to flash your phone as well as the firmware file from the Sammobile website.

Should the above steps fail to fix the problem then your phone might have a faulty MMC. This is the component where data is being stored and is where the software is installed. The best thing to do right now is to bring the phone to a service center and have it checked.

Note 4 Freezes And Reboots After Software Update

Problem: After i updated my phone operating system through a mobile network about 5 days ago my phone started hanging and rebooting. When using it it hangs and turn blind then vibrates and restarts itself. Please help

Solution: Does your phone have a microSD card installed? If it does then you should try removing it first as this card could be causing the problem.

Another factor that can cause this problem is an app that you installed. To check if this is the case you will need to start the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.

There’s also the possibility that some form of old software data that has not been completely removed is causing the problem. If this is what’s happening then you will need to backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Stuck In Do Not Turn Off Target Screen

Problem: hey i have a galaxy note 4 and it has been having problems with picking up calls and would suddenly crash, after some time i factory reset my phone but now it doesnt boot up properly and shows the “do not turn off target”, i know how to get past that screen but i want to know what causes it and what i can do to fix it. i read online that it is a hardware problems because of the android update so what can i do to fix it.

Solution: What you will want to do in this case is to remove the battery and the microSD card of the phone (if you have one installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear its RAM. Reinsert just the battery then turn on your phone. If the phone turns on then you will need to backup your phone data. After backing up the data proceed with starting the phone in recovery mode then wipe the cache partition of the device. Follow this up with a factory reset.

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Samsung Galaxy Note 4 Charges Very Slowly Issue & Other Related Problems

One of the criteria that people are looking for in a smartphone is how long a full charge of its battery will last. A phone that does not last a whole day isn’t a good choice since it’s going to be a hassle to charge the phone when you are out. One phone that has a good battery life is the #Samsung #Galaxy #Note4. This device is equipped with a 3220mAh battery which allows for around 28 hours of talk time. Charging this phone is even better since it comes with a quick charge feature which allows the phone to be fully charged in a short period of time. There are however instances when certain charging problems can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 charges very slowly issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Charges Very Slowly

Problem: Last week my Note 4 began charging EXTREMELY slowly and shows to be charging through the USB, no matter what I do. It would only charge about 20% over an entire night.

In an attempt to fix the issue I have completed the following steps:

– Tried multiple cords (stock and generic)

– Tried multiple chargers (stock and generic)

– Tried multiple outlets

– Reset to factory settings

– Cleared the cache

– Installed a new battery

– Replaced the charging port

After all of that, it still charges slowly and indicates that is charging through a USB. Any ideas of what else I can try?

Solution: Since you have eliminated every possible factor that can cause this particular problem then it looks like a faulty power IC might be the culprit. If this is the case then you should have this component checked at a service center. If it is found to be defective then you can buy a power IC which usually costs $5 then have it installed in your phone.

Note 4 Restarts When Connected To Power Bank

Problem: Hi there my note 4 kept on switching off even when battery full. Every 10 minutes it switches off automatically. I bought a new battery and problem persisted. I took it to a shop and the shop said it could be a software problem and they factory reset the device. now the problem is no longer. But when i connect my phone to a power bank it switches off and restarts automatically… this constantly happens i have tried using different original cables but same problem still what should i do

Solution: Does your phone only restart when you connect it to a power bank? You should try using a different power bank to check if your current power bank is causing the problem. If the problem persists then try cleaning the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. If this doesn’t fix the problem then you should have the charging port of your phone checked at a service center.

Note 4 Shuts Down On Its Own Battery Needs To Be Removed To Turn It Back On

Problem: Hi! My note 4 problems all started when i had battery issues which drains after an hour of internet usage until such time it turns to download mode without any manual input and restarting on its own. After few episodes of success with pressing power key+home+vol down and wiping cache data, it had an episode of factory resetting itself where all my files got deleted etc. I bought a new battery and had it hard reset to factory settings and after a few days phone screen randomly turns black and restarts (after installing my old apps). Sometimes it just shuts down on its own. It also happened after installing software updates and it didn’t turn on, i have to remove the battery and wait for at least 30 minutes for me to use it again. Now whenever i turn off my phone manually it doesn’t turn back on. I have to do a soft reset (pressing power key for a minute without the battery) before it turns on again. A technician have seen my phone and said i might have a bad emmc. I’ll try flashing with the stock rom prior to having my emmc changed. I badly need your advice.

Solution: You could try flashing your phone with its stock ROM to eliminate any software related issues that could be causing this problem. If the issue persists then before having the eMMC changed have the technician check the power IC of your phone. If the power IC of your phone is faulty then it will exhibit the kind of issue which you are experiencing with your device.

Note 4 Keeps On Restarting

Problem: My note 4 has been restarting itself for the past few days . It then started to reboot on its own. Today it keeps trying to reboot but it can’t complete the process. I have gotten a no command message then it just dies. I have had it on a charger for a couple of hours , but the charging indicator light does not come on at all. Have tried multiple chargers

Solution: What you will want to do right now is to make sure that the battery has sufficient charge to complete the troubleshooting steps that you will need to do. Since you mentioned that the phone does not charge then perform the steps listed below.

Turn off the phone then remove the battery. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear its RAM.
Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in this port is removed.
Reinsert the battery then charge the phone for at least 20 minutes.
If your phone does not charge then try using a different charging cord and wall charger.

Should the above steps fail to charge your phone then you should consider getting a new battery and make sure that this battery has some charge in it. Once this is done proceed with the steps listed below.

Start the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then an app you downloaded could be causing this issue. Find out what app this is and uninstall it.
Start the phone in recovery mode then wipe its cache partition.
Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.

If the above steps fails to work then you should consider flashing your phone with its updated stock firmware file using Odin. You can download the firmware file as well as get the instructions on how to flash your phone from the Sammobile website.

Note 4 Turns Off When Not In Use

Problem: My phone would turn off by itself when its not in use like when i go to sleep or eating even though it has battery . It will be very hard to switch it back on . Most of the time when i try to switch it on nothing happens . Majority of the time when it gets switch on it will be in odin mode . My carrier isn’t what i put its starhub , it wasn’t on the list.

Solution: What you will want to do in this case is to check if some software glitch is causing the problem by following the troubleshooting steps listed below.

Check if an app you downloaded is causing the problem by starting the phone in safe Mode. Does the problem occur in this mode? If it doesn’t then it could be caused by an app that you downloaded. Find out what app this is and uninstall it.
Try wiping the cache partition of your phone from the recovery mode. Restart your phone then check if the issue still occurs.
If your phone has a microSD card installed then try removing it then check if the issue still occurs.
Backup your phone data then do a factory reset.

If the issue still occur even after performing the steps listed above then you should try replacing the battery with a new one. If this still fails to fix the problem then you have to bring the phone to a service center and have it checked.

Note 4 Not Turning On Or Charging

Problem: Hi, My phone kept having issues shutting down when battery was anywhere between 50% to 17%. I bought a new battery, seemed to work longer and only shut down when about 5% or so…. then it started to act up again, crash for no reason or when opening apps. I tried a fresh reset, and the issue still persists. Now I can’t even turn on the phone anymore or charge the phone.

Solution: Since you have already replaced the battery and even performed a reset which doesn’t fix the problem then it’s possible that this is caused by an internal component that is failing to work. You will need to bring the phone to a service center and have it checked if this is the case.

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Samsung Galaxy Note 4 Turns Off On Its Own Issue & Other Related Problems

Among the older generation smartphones that are still available in the market the #Samsung #Galaxy #Note4 is probably one of the models that can still compete against the newly released smartphones. This device was released way back in 2014 and was considered a high end premium phone back then. It sports a 5.7 inch Super AMOLED display with a resolution of 1440 x 2560 pixels which delivers stunning images. Powering the device is a Snapdragon 805 processor combined with 3GB of RAM making apps run smoothly. Although this phone is still reliable today there are instances when certain issue scan occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 turns off on its own issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Here are the issues that we will tackle in this post.

Note 4 Turns Off On Its Own
Note 4 Turns Off Only Vibrates When Turning On
Note 4 Getting Notifications But Screen Is Black
Note 4 Will Not Recognize Charging Cord
Note 4 Lags And Freezes
Note 4 Turns Off With Battery Power Left
Note 4 Not Turning On After Drop
Note 4 Not Fast Charging

Note 4 Turns Off On Its Own

Problem: I have a samsung note 4 and it turns off on its own whenever it wants to and i have to put it on the charger to let it charge for a little bit and then i’m able to turn it back on. I have changed the battery to a new one i don’t know what else to do

Solution: If replacing the battery does not fix the problem then try removing the microSD card of your phone if you have one installed as this could cause this particular issue sometimes. Your other option is to check if a software glitch is causing this by doing a factory reset. Make sure to backup your phone data before doing the reset.

If the above steps fails to fix the problem then this might already be caused by a faulty hardware component. You will need to bring your phone to a service center and have it checked if this is the case.

Note 4 Turns Off Only Vibrates When Turning On

Problem: Samsung galaxy note 4 Turned itself off today. Every time I turned it on, it would vibrate. Then a blue light comes on changing from dark blue to light blue. Soft restart and safe mode does the same thing. Try recovery mode and it vibrates as well but then nothing happens at all. Any solutions to what would cause it? Thanks for your time.

Solution: The first thing that you should do in this case is to make sure that the battery of your phone has sufficient charge to turn on the device. Follow the troubleshooting steps listed below to charge your phone.

Clean the charging port of your phone using a can of compressed air.
When charging the phone try using a different charging cord and wall charger. Charge the phone for at least 20 minutes making sure that the charging indicator is present.
If the phone does not charge then try charging it from a computer USB port.
Try getting a new battery then check if the phone turns on or charges.
If the phone does not turn on or charge then you will have to bring this to a service center and have it checked.

If the phone is able to charge then you should try turning it on. If the phone doesn’t turn on then follow the troubleshooting steps listed below.

Remove the battery and microsD card ( if you have one installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then turn on the phone.
If your phone does not turn on then try starting it in recovery mode. From here you will need to do a factory reset. Take note that the reset will erase your phone data.
If the issue persists then you need to bring your phone to a service center and have it checked.

Note 4 Getting Notifications But Screen Is Black

Problem: So i have a note 4 that and the screen does not work but it will turn on i will get my notifications the notification light will blink i can charge it but nothing will happen on the screen

Solution: There’s a possibility that the display of the phone is faulty which is why all you see is a black screen but then the notifications are still working. The troubleshooting step that you can do for this particular problem is to start the phone on recovery mode then check if the issue occurs in this mode. If it doesn’t then there’s a possibility that a software glitch is causing the problem. If this is the case then you need to do a factory reset in recovery mode. If the issue still occurs even in recovery mode then you will need to bring the phone to a service center and have it checked.

Note 4 Will Not Recognize Charging Cord

Problem: Note 4 will not recognize multiple cords while powered on. When shut off and connected to cord, the phone will pulse vibrate every other second with nothing shown on screen. Plus, it just began indicating it was connected to usb with no cord connected every so often.

Solution: It looks like the problem is caused by either a faulty charging port assembly or power IC. What you should do in this case is to clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. If the issue still occurs after this then I suggest that you backup your phone data then do a factory reset to check if a software glitch is causing the problem.

If the above steps fails to fix the issue then you will have to bring the phone to a service center and have it checked.

Note 4 Lags And Freezes

Problem: So I had my note 4 and it had battery issues I ignored them and have ordered a new one. Although it isn’t installed there has been a new problem starting today. So the phone was perfect except front the battery issue and then I was going to my class and I turned it off and charged it. It’s showed android is downloading and left it. 6 hours later I return and it’s the same. I interrupt it by removing the battery. And when I use it it lags and freezes like how apple fanboys describe samsung I like the phone but if this continues then I’m selling it

Solution: Does your phone have a microSD card installed? If it has one then try removing it as this could be causing the problem.

If your phone does not have a microSD card installed or if the issue still occurs even when the microSD card is removed then you will have to backup your phone data and do a factory reset.

Note 4 Turns Off With Battery Power Left

Problem: Hi. I love My galaxy note 4 .purchased a new Samsung battery, still even when it at 40 or 50 % charge it dies on me…don’t know what to do; and also need help in purchasing portable bank charger… Many thanks. What to do to upgrade the cell.

Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then this might already be caused by a failing power IC. You need to bring your phone to a service center and have it checked.

Note 4 Not Turning On After Drop

Problem: Dropped Samsung Note 4. Phone went off, unable to get phone on again. Screen black with blue light at upper left side of phone. Phone completely unresponsive

Solution: what you should do first in this case is to try charging the phone first for at least 20 minutes then turn on the phone with the charger still connected. If it still remains unresponsive then try using a new battery on your phone. If the issue still persists then the problem could already be hardware related. I recommend that you bring your phone to a service center and have it checked if this is the case.

Note 4 Not Fast Charging

Problem: My phone is not fast charging and not connecting to my pc, I change the charging port and the problem continues am frustrated and don’t know what to do please help me.

Solution: Try replacing the USB cord that you are using to charge the phone or connect it to a computer. If this still fails to fix the problem then perform a factory reset. Make sure to backup your phone data before doing a reset.

Should the problem persist then you need to bring the phone to a service center and have it checked.

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Samsung Galaxy Note 4 Only Starts When Battery Is Removed Then Reinstalled Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the best older generation smartphones that you can use today. First released in the market in 2014, this device is already three years old which is already a long time in the mobile industry. Despite its age it can still perform quite well and is often a better choice when compared to some of the latest midrange offerings. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 only starts when battery is removed then reinserted issue & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Only Starts When Battery Is Removed Then Reinstalled

Problem: Ok I’ll try provide all the research I’ve done and read my note 4 is and has been like new I love the phone I even just got the s8+ bcuz of issues w my note 4 but I would like to fix it go back to it or sell it for the note 8 ,problems started ,lagging and freezing ,bought a new anker battery got somewhat better tried cleaning phone up the basics, freezing lagging got worse tried factory reset didn’t work first time second time went into boot loop thought it was done through all your articles I found it was after the beginning of the year update may be the same culprit a lot are having, I got the phone back on installed wakelock app phone works 100% normal BUT I see I now have a new software update trying to install the update hoping it is the permanent fix during the update the phone needs to restart and when it does that or if the phone gets shut off it will not turn back on ,what I do to fix this has been take battery out let sit out for few hrs reinstall battery phone w turn on I activate wake lock app phone works ….please any advice on a permanent fix for this boot loop or issue I have tried many new batteries same thing I have leave battery out for few hrs then it will finally turn back on

Solution: Since you have already performed a factory reset on this phone the next step that you need to do is to get a new battery and check if this fixes the problem. You should also remove the microSD card of the phone ( if you have one installed).

In case you still have to remove then reinstall the battery just to turn on the phone after performing the steps listed above then this is most likely caused by a faulty power IC. You will need to bring the phone to a service center and have it checked if this is the case.

Note 4 Stuck In Download Mode Not Starting

Problem: My note 4 wouldn’t respond for several months…plugged it in last night and it started charging for the first time in a long time. Then, after it charged fully, I found your website and tried the last step of holding the up volume, home key, and power button. It responded. I then reverse troubleshot it from their. When I tried to start in safe mode, I got the failed to boot error message with the downloading don’t turn off message. This is the original message I received months ago when it stopped responding. Anyway, I left it there for more than a half hour with no change. Then I found a youtube video that advised it was safe to back out of this and the person’s phone restarted and booted normally. I tried this and the phone shut down, again no longer responding. I’ve removed the battery and followed all of the troubleshooting items on your page. I swapped batteries with a friend and his battery didn’t work in my phone either. My battery showed 85% remaining when in his phone. Any idea what I can do to get my phone to respond again?

Solution: What you will want to do first in this case is to remove the battery and microSD card ( if your phone has one installed) then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Next, you will have to reinsert just the battery then turn on the phone. If the phone does not turn on then you should try connecting it to its charger while turning the phone on.

Once the phone turns on your aim is to perform a factory reset. Make sure to backup your phone data before doing the reset.

Alternatively, you can also perform the factory reset from the recovery mode. Take note though that your data will be deleted in the process.

By doing a factory reset you will be able to check if some software glitch is causing the problem.

In case the above steps fails to fix the problem then you should consider flashing your phone with its updated stock firmware file. You can get this file from the Sammobile website. This is also where you will be able to get the instructions on how to flash your phone.

If the issue remains unresolved at this point then this might already be a hardware related problem in which case you will have to bring the phone to a service center and have it checked.

Note 4 Keeps On Restarting

Problem: Hi, Recently my Note 4 restarted itself over and over again. After that, it turned off and I could never turn it back on again. When I plug it in, it won’t even show me if it’s charging or not. It does not respond to anything at all. I’ve tried everything (volume up, home button, power button/ volume down, home button, power button/ even smacking the power button to the wall etc…..) nothing has worked for me, which is pretty annoying, because if I could turn it on, I would clear the cache partition and it would probably solve the turning on and off by itself. Please give me the right solution for this problem, because I don’t want to chuck this beauty in the bin.

Solution: What you will want to do first in this case is to make sure that the battery has sufficient charge by following the troubleshooting steps listed below.

Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris that’s stuck in this port is removed.
Charge the phone for at least 20 minutes.
If the phone does not charge then try using a different charging cord and wall charger.
You should also check if the phone can charge from a computer USB port.

If the battery does not charge then try getting a new battery. Check if the phone can turn on with the new battery installed.

Once the phone turns on I would suggest that you perform a factory reset to eliminate any software glitches that could be causing this problem. Make sure to backup your phone data before doing the reset. You also need to remove the microSD card of the phone if one is installed as this has been known to cause rebooting issues if it has corrupted sectors.

Note 4 Not Turning On

Problem: Hello, I was having issues with my phone with the battery being drained. It would turn off at 52% and I would have to put in the charger. As the days went by and percentage went up to 64%, it would turn off, 76% it would turn off then when it got to 95% it turned off and would nit come back on. The sprint tech said that the battery was fully charged its an internal issues. I took it to a battery shop and they told me the battery failed. But when I bought the new battery, my phone still did not come on. When you put it on charge there’s no indication lights that it is working. I had a bad feeling about it but it went off as I was in the middle of backing up my Samsung account. Can you please give me any other advice. I am continuing to try the power button and removing the battery for 2 days now. Any advise is very much appreciated. Thanks

Solution: If the phone does not turn on even with a new battery installed then this could already be a hardware related problem. The possible culprits include the following.

Power IC
Power button
Motherboard

The best thing that you can do right now is to bring the phone to a service center and have it checked.

Note 4 No Command Error

Problem: Good day Sir, My Samsung galaxy note 4 fell into a bucket of soaked clothes and i used vacuum to suck out all of the water i turned it on and everything seemed fine. four (4) days later the phone froze, i tried updating the software after constantly rebooting and the it was stuck in “installing software updates” for like 5 mins then after that it will show “no command” and go off completely. then sometimes it gives error messages like “could not do normal boot” Odin mode (high speed) “downloading do not turn off target”. I really need a solution. Thanks in advance

Solution: What you will want to do first in this case is to remove the battery and microSD card ( if your phone has one installed ). Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then turn on the phone. If the problem still occurs then you will have to start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.

In case the above steps fails to fix the problem then you should consider flashing your phone with its updated firmware file. You can download the file from the Sammobile website. This is also where you can get the instructions on how to flash your phone.

Note 4 Randomly Turning Off

Problem: Hey I purchased the note 4 but it’s decoding a nightmare. It randomly turns off and won’t turn back on for nothing. Like today it hasn’t turned on for 2 days and all the sudden it randomly turned on. When it’s on an I’m on it it’s perfect but then it just shuts off. I took it to a cell phone repair shop they charged me an then said they fixed it and they didn’t. I took it back and they said they couldn’t fix it. I’ve done the reset and done the safe mode. I’ve gotten new batteries. Nothing is working. I can’t afford a new phone now and I’m a single mom with a 2 year old so I desperately need my phone at all times is there anyway that you can help me please I’m willing to try anything.

Solution: If you have already performed a factory reset and have also replaced the battery then this is most likely a hardware related issue already possibly caused by a faulty power IC. The best the best thing that you can do right now is to bring the phone to a service center and have it checked.

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Samsung Galaxy Note 4 Screen Glitching With Lines Issue & Other Related Problems

#Samsung is one of the first companies to use Super AMOLED displays on their phone models. What makes this display technology different from the regular LED displays is that it is more energy efficient and has a higher contrast level which allows for a better color reproduction. The #Galaxy Note4 is one such device that uses this display type and although this model was released in 2014 it can still perform great. A lot of people are using this device as their reliable daily driver without experiencing any issues however some problems can still occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 screen glitching with lines issues & other related problems.

If you would like to browse the previous parts in this series then check out this link.

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Screen Glitching With Lines

Problem: my device is glitching with lines and the phone stopped doing that now and is not on blank screen and vibrates when i press the button when i took out the battery and pressed the power button for a while then place the battery back in and cover the device and try turning it on it still doesn’t work yy?

Solution: The first thing that you should do in this case is to make sure that the battery has sufficient charge to turn on the device. Perform the following troubleshooting steps listed below to make sure that the battery has charge.

Clean the charging port of your phone using a can of compressed air.
Charge you phone for at least 20 minutes using a different charging cord and wall charger.
Try using a new battery on your phone.
If the phone does not charge or turn on then bring it to a service center and have it checked.

Once the phone charges then it’s time to turn it on. If you are still getting the glitching lines one the screen then you will need to backup your phone data then do a factory reset. If the glitching prevents you from doing a factory reset then try performing this step from the recovery mode.

If the above steps fails to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Screen Is Black

Problem: The screen on my Galaxy Note 4 is black….the buttons light up when any of the buttons are pressed but the screen stays black! I’ve tried taking out the battery and holding the power button for 2 mins and leaving the battery out for 10 mins and that didn’t help. Is there a way to fix this problem?

Related Problem: My Samsung note 4 screen is now black, it rings but the screen is black . Pls what do I do . Thanks.

Solution: In cases such as this the most likely culprit is a damaged display. You should however check if other factors are causing this problem by checking if the same issue occurs in recovery mode. If the screen will work in this mode then the problem could be caused by a software glitch. If this is the case then you will need to perform a factory reset in this mode. Take note that the reset will erase your phone data.

If the same issue occurs in recovery mode or if you are unable to start the phone in recovery mode then the problem is most likely caused by a damaged display. You will then have to bring the phone to a service center and have it checked and possibly have the whole display assembly replaced.

Note 4 Screen Is Black After Phone Got Dropped

Problem: I dropped my note 4 and now all I get is a black screen, all my notification sounds work, my rings still but it’s just a black screen. Someone said my led light might of got knocked out when it dropped could this be the problem or does it sound like something else?

Related Problem: I dropped my phone and when I tried to turn it back one it sort of show a half green screen but I’m still getting notification LED lights and the buzz that happens when you receive a text message

Solution: There are two things that could have happened when the phone got dropped.

The connection between the display assembly and the phone motherboard has become loose causing the screen to black out.
The display got damaged by the drop.

The only troubleshooting that you can do in this particular issue is to start the phone in recovery mode. If the screen works in this mode then you will have to perform a factory reset. Take note that the reset will erase your phone data.

If the screen doesn’t work even in recovery mode then you will need to bring the phone to a service center and have it checked.

Note 4 Retrieving Data When Screen Is Black

Problem: Galaxy note 4 screen is blacked out after being dropped the Phone is working fine but i need to retrieve my data, How can i do that as i am not able to see anything on the phone?

Solution: The best thing that you can do in this particular case is to connect the phone to a computer with Kies installed and running. Use Kies to backup your phone data. If this doesn’t work ( this will happen if you will need to unlock the phone screen which might be impossible to do with the condition your phone is in right now) then you will need to have the display repaired first.

Note 4 Home Button Takes Too Long To Light Up

Problem: Home button takes ages to light screen up, very annoying if on a call and screen goes dark. Can’t get it to light up quick enough to cut call.

Solution: There’s a possibility that this problem is caused by a software glitch. The first thing that you should do is to wipe the cache partition of your phone from the recovery mode. If this fails to fix the problem then you should backup your phone data then do a factory reset.

Note 4 Extracting Data From Water Damaged Phone

Problem: Hi, I’m having a problem with my above cell phone. It fell out of my bag and plunged into the water-filled toilet bowl, however the entire phone didn’t get submerged, just the top part which is where the camera hole is and although I had tried putting it in rice, it didn’t fix it. I can still power it on and off, however all of the icons sitting on the screen will not respond when I touched whichever icon. Instead, after I touched any of them it gave back this message something that sums it up to it not being “operational” and that it is due to “overheating”..which is untrue as the phone is not “hot or overheated”! I think what little water that got into somewhere may have done some slight damage slightly? I had done some “Googling” and found 3 apps such as “EASE OF USE…”, follow everything that’s listed on various websites where they tell you to plug or connect your android Samsung to your PC then do the “Power off” thing, then hold the 3 buttons “Home” + “lower left Volume” button + “Power”, then click on “Start”……so then the phone screen showed this little “droid” man with a message “Downloading…Do not turn off target!!” I didn’t pay for any of those websites… can you recommend a website that offers FREE application to “extract” all data on this water-damaged phone? Or can you please provide any troubleshooting steps? Many thanks in advance for any assistance you can provide. Have a nice day.

Solution: The best way you can extract the data from your phone is to connect it to a computer running Kies then use this software to backup your phone data. If this fails to work then you have no choice but to get the phone fixed at a service center first before you will be able to access the data in your phone.

Note 4 Screen Is Unresponsive

Problem: What am I supposed to input here? I have a Note 4 and the screen is totally unresponsive. All I can to activate the phone but I can’t power it OFF. Any ideas?

Solution: Does your phone have a screen protector installed? If it does then try removing this as this might be causing the problem. If the issue remains then I recommend doing a factory reset from the recovery mode. Take note that this reset will erase your phone data. If after the reset the problem remains then this is most likely a hardware related problem already. You will need to bring your phone to a service center and have it checked if this is the case.

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