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can’t make calls

Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


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How to fix a Samsung Galaxy A8 2019 smartphone that cannot make or receive phone calls [Troubleshooting Guide]

Many factors can affect calling functions on the phone. From account issues to network problems, invalid settings to faulty updates. All these are deemed among the underlying causes. Oftentimes, the problem is attributed to software errors. In worst case scenarios, a faulty hardware is to blame like bad SIM card or damaged SIM tray, antenna, and other relevant components on the device. Tackled in this context is a pertinent issue transpiring on the new Samsung Galaxy A8 2018 smartphone. Read on to find out what do if ever you cannot make or receive phone calls on this new Samsung device. I’ve mapped out a few helpful workarounds for you to try on before rushing to a service center. Feel free to refer to these walkthroughs when needed.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Quit the Phone app then restart your device.

If this is the first time you encounter problems in making or receiving phone calls on your Galaxy A8 2018 smartphone, then it’s likely a random glitch affecting the phone app. If that is so, you can try forcing the phone app to close and then restart your phone. Doing so will clear the app and phone system from any minor errors and glitches that might have halted the phone’s calling functions from working as intended. Here’s what you should do then:

  1. Launch the Recent Apps menu on your phone. A list of recently used apps will then show up.
  2. Find Phone from the app then swipe up to close.
  3. Do the same to the rest of the background apps.

After quitting the Phone app and any background applications, restart your device to clear the phone system and refresh the internal memory for smoother and better performance. Here’s how:

  1. Press the Power button until the menu appears and then tap the option to Power Off. After 30 seconds, you can press the Power button again until the device restarts.
  2. Alternatively, you can just press and hold the Power button and the Volume Down button on the side until the phone restarts.

Restarting the phone (soft reset) does not affect any data stored on the internal memory, hence won’t result to data loss.

Second solution: Wipe cache and data on your phone’s system partition.

Temporary files and data that are saved as cache in the phone’s system folders can also cause pertinent issues especially when they get corrupted. This is why it’s recommended to clear cache and data regularly. If you haven’t yet done it, then follow these steps to wipe cache and data from your Galaxy A8 2018’s system partition:

  1. With your device powered off, press and hold the Volume Up and Power buttons simultaneously for a few seconds.
  2. Release the buttons when the Android bot image appears and the phone loads in Android Recovery mode.
  3. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
  4. Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
  5. To restart your device, press the Power button.

Wait until the phone has finished restarting and then try to make a test call to see if it now goes through.

Third solution: Manage network settings.

Sometimes, the problem is due to invalid network settings and options selected. This is likely the case if you happened to modify something on your device incorrectly and that might have adversely affected the phone’s calling functions and relevant services. To rule this out, you can reset network settings on your Galaxy A8 2018 smartphone to restore the default network settings and values. This however will delete your Wi-Fi networks, Bluetooth and server settings on your device, so you’ll need to set them up again afterwards. Here’s how it’s done:

  1. Tap Settings from the Main Menu.
  2. Scroll to and tap General Management.
  3. Tap Reset.
  4. Select Reset Network Settings from the given options.
  5. Read the information and then tap the Reset Network Settings button to continue.
  6. Then tap Reset settings to confirm action.

After the network settings reset, reboot your phone to apply the changes and clear any glitches from the phone system. Then do a test call to see if it is already working as expected.

Fourth solution: Update your device software to the latest version available.

Software updates not only offer new features and enhanced functions but also contain fix patches to address existing device issues that are attributed to software bugs and malware. If bugs and malware are halting your phone from processing phone calls, then installing a new software update will likely fix it. To check for software (Android) update available for your device, follow these steps:

  1. Go to Settings.
  2. Tap About device.
  3. Tap Software update.
  4. Tap Update now or Download updates manually.

Before you download and install any update, back up your data for safekeeping. This is to ensure you won’t lose any personal information in the process. Also make sure that your phone is connected to Wi-Fi Internet and has enough power and memory space to continue with the update.

Fifth solution: Remove and reseat the SIM card on your phone.

Removing the SIM card can also help when dealing with problems on network-related services. It’s another way of restarting the phone’s network functions and likewise, ensuring that everything is good with the SIM card and the SIM card tray. SIM card issues like damaged cards or card tray are also among the possible reasons as to why calling functions aren’t working on the phone, so make sure you have that one checked as well. Here’s how it’s done:

  1. Turn off your phone completely.
  2. Insert the ejection pin into the tiny hole to loosen the tray.
  3. Gently pull out the tray from the slot.
  4. Remove the SIM card from the tray.
  5. Examine the SIM card and tray for any signs of damage like scratches or dents. If everything looks good, then place the SIM card back on the tray with the gold contacts facing downwards.
  6. Gently press the SIM card to the tray to secure it.
  7. Insert the tray back into the tray slot. Be sure to fully insert the tray back into the tray slot to prevent the liquid from enter the device.

When everything is secured in place, turn on your phone and then try to do a test call to see if the problem is resolved.

Other options

If you still cannot make or receive phone calls on your Samsung Galaxy A8 2018 smartphone after exhausting all possible solutions on your end, contact your network service provider or carrier to report the issue for further assistance and recommendations. Also verify that your account and service status are good. Sometimes the problem could be tied to account issues that need to be settled. You can also ask them to check their outage board for any ongoing outage that might have affected network-related services in your place.

Alternatively, you can take your device to a Samsung service center nearby and have it examined by an authorized technician for any indications of physical or liquid damage. Doing so will help rule hardware damage out from the underlying causes.

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How to fix a Samsung Galaxy S9 Plus that cannot make or receive phone calls (easy steps)

Network functions and connectivity features of your phone can be interfered by many different factors. And when this happens, network-related issues begin to manifest. Among the most prevalent symptoms of network errors would include calling and texting errors. Addressed in this post is a pertinent issue transpiring on the new Samsung Galaxy S9 Plus. Read on to learn what options you can try on whenever you’ll encounter an issue in which you cannot make or receive phone calls on the same device.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix your Galaxy S9 Plus that can’t make / receive phone calls

Before you troubleshoot software problems on your Samsung S9 Plus that might have caused you such a problem in making or receiving phone calls, consider these few suggestions:

  • If you cannot receive phone calls only from one specific contact, check your auto-reject list and make sure that the contact number you’re having trouble with is not in the list.
  • Power off your phone and then remove the SIM card. Carefully check the SIM card to see if there are any visible signs of damage like scratches. If the SIM card is damaged, then you will need a replacement SIM card. Contact your carrier for that matter.

If the problem continues after you’ve done the aforementioned suggestions, then continue to troubleshoot the problem with the following solutions. Don’t forget to do a test call after completing each method to find out whether or not the problem is fixed. Proceed to the next applicable solution if needed.

First solution: Reboot your phone.

Minor software glitches and errors can easily be dealt with by a device restart or soft reset. It’s been the simplest and most effective solutions to random software issues among various types of electronic devices including smartphones. So if you haven’t already, follow these steps to soft reset or reboot your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

This does not affect any of your phone data so there’s no need to create a backup beforehand.

Second solution: Boot into safe mode and do some test calls.

To rule third-party apps from the possible culprits, try booting your phone into safe mode and do some test calls. Al third-party apps and services are bypassed or temporarily disabled in this mode, thus it would be easier for you to determine if it’s due to a third-party app or not. Here’s how to enable safe mode on your Samsung S9 Plus:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Then release the Power button when the Samsung logo appears.
  4. Immediately after you release the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone completes the restart.
  6. When it boots up, a Safe Mode badge should appear at the bottom left corner of the screen. At this point, you can release the Volume Down button already.

Do some test calls while your phone is running on safe mode and see if you can make and receive calls. If your phone is able to make and receive phone calls in Safe mode, it denotes that there may be some third party apps interfering with the network functions or connection of your phone. In that case, you will need to deal with apps problem. Try to think of which app you’ve downloaded recently as it’s likely causing you this trouble. You have to uninstall the bad app so as to fix calling issues on your Samsung S9 Plus. Or you can also try to disable any apps you have installed on your phone that may have features for blocking or rejecting calls.

Third solution: Remove/uninstall bad apps.

If your phone is able to make and receive phone calls in safe mode, then it denotes that the problem is caused by a third-party app. In this case, you can uninstall any suspicious apps, probably the recent apps you’ve downloaded on your phone. Here’s how:

  1. Swipe up on an empty space from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Then tap Apps.
  4. Select the app you want to uninstall.
  5. Tap Uninstall.
  6. Then tap OK to confirm action.

Reboot your device after making these changes then try to do some test calls to see if that fixes the problem. If not, then move on to the next solution.

Fourth solution: Reset network settings.

Invalid network configurations or incorrect network options are likewise among the possible reasons as to why you won’t be able to make or receive phone calls. If you just made some changes to your network settings and then suddenly you bump into this problem, then most probably you’ve configured your network settings wrongly. Try reverting the changes you’ve made back to the previous configuration and then see if that fixes the problem. But if you cannot figure out which options or values to change, then just go for a network settings reset instead. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Scroll to and tap Reset.
  5. Select the option to Reset network settings. This will erase all your current network settings and restores the default values.
  6. Tap Reset Settings.
  7. If prompted, enter your device PIN or password.
  8. Tap Reset Settings again to confirm action.

Your phone reboots automatically when the reset is finished so wait until it boots up completely then set up your networks including Wi-Fi and cellular data to use network services on your device as you normally do.

Fifth solution: Backup and reset your Samsung S9 Plus.

Your last option if all else failed to fix the problem is a factory data reset. This can be the key to fixing the problem especially if it’s due to some complex bugs or major system errors that can only be rectified by a full system reset. However, you will lose data and personal information in the process. If you think it’s worth a shot, then back up all your important data then go for a full system reset with the following steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps screen.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Select the Factory data reset option.
  6. Scroll to the bottom of the screen then tap Reset.
  7. Select the option to DELETE ALL.
  8. If prompted, enter your credentials for screen lock and Samsung account verification.
  9. Tap Confirm to continue.
  10. Wait for the reset to finish and your device to reboot.

Alternatively, you can perform a factory data reset on your Samsung S9 Plus via Android recovery mode. If necessary, you can refer to a more comprehensive walkthrough on how to reset and restore your Samsung S9 Plus in recovery mode from our Tutorials page.

Ask further assistance

You can always reach out to your carrier and escalate the problem if you’ve already exhausted all possible means to fix it on your end but to no avail. There might be some other reasons why your Samsung Galaxy S9 Plus is still unable to make or receive phone calls up to this point. Verify and ensure that it has nothing to do with account-related issues or network issues like ongoing outages that might have caused relevant services to become unavailable momentarily. Meanwhile if you started to have trouble making or receiving phone calls after updating your Samsung S9 Plus software, then most likely it’s a post-update bug that would require a fix patch. In this case, you may opt to contact Samsung Support for official recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Samsung Galaxy J2 Pro that cannot make or receive phone calls (easy steps)

Calling problems can be inflicted by many different factors from network problems, account issues, invalid settings, faulty updates, SIM card issues, and worst, hardware damage on the phone. This denotes the need for you to look into each of these factors whenever you will have some trouble making or receiving phone calls on your device. Tackled in this post is the same issue transpiring on the new Samsung Galaxy J2 Pro (2018) smartphone. Read further if you need more inputs on how to deal with this issue.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy J2 Pro 2018 that can’t make / receive calls

Before you troubleshoot software problems on your device that might have prevented you from making or receiving phone calls, check and ensure that your phone is getting a good signal. If the signal indicator is showing 1 to 2 bars and that it’s stable, then you’re good. Otherwise, you will need to deal with network problems first for calling functions to resume on your device. If the signal is good but you still cannot make or receive phone calls on your Samsung Galaxy J2 Pro (2018) smartphone, then move on and start troubleshooting with these subsequent workarounds.

First solution: Perform a soft reset/restart.

A soft reset or device restart will likely fix the problem if it’s just occurring among other random issues on the phone. This clears any minor system errors that might have caused the Phone app to glitch and fail to work as intended. Here’s how a soft reset is done on your Galaxy J2 Pro 2018:

  1. Press the Power button for a few seconds until the menu options show up on the screen.
  2. Tap to select Power off option.
  3. Then tap OK to confirm.
  4. Wait for about 30 seconds then press the Power button again to turn your phone back on.
  5. Alternatively, you can do a force restart by pressing and holding on the Power button and Volume Down button simultaneously for about 10 to 20 seconds and then release the buttons when the phone restarts.

Both these methods will not delete any data from the internal memory of your device, thus won’t require you to create backups.

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Second solution: Clear cache and data from the Phone app then retry calling.

Cache files stored in the Phone’s memory might be to blame especially when any of them gets corrupted. To rule this out, try to clear cache and data from the Phone app with these steps:

  1. Tap Apps from the Home screen.
  2. Navigate to Settings-> Apps menu or Settings-> Apps & Notifications-> App info, for devices running on Android Oreo platform.
  3. Tap to select Phone app.
  4. Tap Storage.
  5. Tap Clear Cache. This will wipe cached files from the Phone app.

Wait until the cache is completely cleared and then restart your device.

Third solution: Reset network settings/Reset all settings.

Invalid settings particularly options that are associated with the network functions of the phone can also be the main reason as to why you cannot make or receive phone calls. These settings can be altered manually or automatically. Some software updates might have automatically override your phone settings and may result to this problem. To rule this out, you can reset network settings and all settings on your phone to restore the default values and then reconfigure necessary options accordingly. Here’s how:

  1. Tap to open the Apps screen.
  2. Scroll to and tap Settings.
  3. Select General management.
  4. Tap Reset.
  5. Select Reset Network Settings. This will reset network connectivity options and settings back to their default values.
  6. To reset system settings back to the original configuration without deleting any data and personal information, select Reset Settings instead.
  7. Read the information and select Reset Settings twice to confirm action.

Reboot your phone afterwards to apply the new changes and refresh the phone system. Then do a test call to see if it’s already working.

Fourth solution: Remove and reinstall the SIM card.

If you see any error message pertaining to the SIM card like invalid SIM card, No SIM card detected, SIM card not recognized, and the like, try to remove and reseat the SIM card. It’s possible that the SIM card is loose or dislodged, thus your device cannot read it. Cellular services should be back up and running once the SIM card is fixed. So here’s what you should do then:

  1. Turn off your phone completely.
  2. Gently pull out the SIM card holder.
  3. Remove the SIM card from the tray.
  4. Examine the card and tray for any visible signs of damage.
  5. If everything looks good, place the SIM card back into the tray in the same orientation before you remove it.
  6. Push the SIM card tray back into the slot.

When the tray is locked and secure, turn on your phone and then attempt to make a test call to find out if you can now make and receive phone calls on your device.

Fifth solution: Perform a factory data reset/master reset.

A factory data reset or master reset can be considered as last resort if the problem persists after performing all the above procedures and other applicable workarounds. There might be some complex system errors or tough bugs that might have prevented your device from processing calls. In this case, a full system reset would be necessary. Be reminded though that this will delete all data and personal information you’ve stored on the internal memory of your phone and restores all settings to factory defaults. Should you wish to proceed, back up all your important files and then follow these steps to carry out a master reset on your Galaxy J2 Pro 2018 smartphone:

  1. Open the Apps menu.
  2. Tap Settings.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read and review the message then tap Reset.
  7. Tap Delete All to confirm system reset.

Wait until the reset is finished and your phone reboots automatically. You can proceed with the initial setup process afterwards.

Seek more help

Contact your network service provider or carrier if none of the given solutions is able to fix the issue and that your Samsung Galaxy J2 Pro (2018) smartphone still cannot make or receive phone calls. There might be some issues with your account services that needs to be resolved on your carrier’s end. If you suspect that the SIM card is at fault, then you can request a new SIM card replacement as well.

Alternatively, you can take your device to a Samsung service center nearby and have it diagnosed by a technician for any possible indications of hardware damage. Aside from software issues, a faulty component on the phone is also among the underlying causes. Don’t forget to avail for warranty, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Huawei Mate 10 Pro smartphone that cannot make or receive phone calls [Troubleshooting Guide]

There are a lot of factors that you need to consider looking into when dealing with calling issues on your smartphone. From your account status to network status, settings, apps, contacts, and even the SIM card in use. All these along with other attributes are to be regarded among the underlying causes.

The first thing you should check whenever you’ll bump into an issue in which your device cannot make or receive phone calls is the network status of your phone. Does your phone have stable or strong network coverage (signal)?

To find out, check the signal bars or indicators on your phone. If it shows at least a single bar but stable, then you’re good. Otherwise, you’ll need to find other ways to make your phone obtain good signal from your network. If the signal is good and yet you still cannot make or receive phone calls, check your account and network service status. This means contacting your network service provider or carrier.

For other possible solutions and troubleshooting methods to try when dealing with similar issues on a Huawei Mate 10 Pro smartphone, I’ve mapped out a few potential solutions for you to try on. Read further for more details.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

First solution: Restart your phone (soft reset).

Should the problem be triggered by random software glitches or application errors, performing a soft reset or restarting the phone will likely fix it. A device restart also dumps cached files including corrupted data from the internal memory and therefore resolves any associated issues. If you haven’t already, soft reset or restart your Huawei Mate 10 Pro with these steps:

  1. Press the Power button for a few seconds or until the menu options appear.
  2. Select Power off option and then tap OK. Doing so will shut down your phone.
  3. After 30 seconds, press the Power button again until your device restarts.

A soft reset does not affect any data stored on the internal memory of the phone, thus all your personal files will remain intact afterwards.

Second solution: Boot your phone in safe mode.

Safe mode is where you can diagnose apps easily and determine whether or not the problem is triggered by a third-party app on your device. All downloaded apps are bypassed and not permitted to run in safe mode, thus only the preinstalled apps are running. Then you can try making phone calls to your own number and see if you can receive incoming calls. Here’s how to enable safe mode on your Huawei Mate 10 Pro:

  1. Turn off your phone by pressing the Power button until it shuts down.
  2. Then press the Power button again to turn it back on.
  3. As soon as you see the Huawei animation screen, press and hold the Volume Down button until your phone boots up.

When it’s finished booting up, you should see Safe Mode at the bottom left corner of the screen. This means that the phone is already running in safe mode.

If your device is able to make and receive phone calls while running in safe mode, this denotes that any of your third-party apps may be interfering with the network connection of your phone. In that case, you will need to determine which app is the culprit and then remove it. It’s likely the one you’ve downloaded prior to the onset of the problem. You may need to uninstall apps individually and then test your device to see if the problem is solved.

You can also disable any installed apps on your device that may have features for blocking or rejecting phone calls.

Third solution: Toggle Flight Mode on and off.

You won’t be able to make or receive phone calls, send or receive messages or access mobile data if Flight mode is enabled on your device. To make sure this isn’t what’s halting you from making or getting phone calls, check and ensure that Flight mode is turned off. If it’s already off/disabled, try to turn it on shortly and then on again. Here’s how it’s done:

  1. Slide your two fingers downwards from the top of the Home screen. Doing so will open the Notifications panel.
  2. Tap the Airplane Mode icon to turn the feature on for a few seconds then tap the icon again to turn Airplane Mode off.

This trick somehow refreshes and restarts network functions on the phone and therefore resolves minor software glitches attributed to network errors.

Fourth solution: Remove and reinstall SIM card on your phone.

Make sure the SIM card is not dirty or damaged. SIM card issues like defective or damaged SIM card, may also be the main reason why you won’t be able to make and receive phone calls on your phone. To clear this out, try to remove and reinstall the SIM card on your phone with these steps:

  1. Power off your device.
  2. Locate the SIM slot on the left side and the insert the SIM ejection tool or a bent paper clip into the small hole.
  3. Gently push it until the SIM tray ejects.
  4. Remove the SIM tray carefully.
  5. Then take the SIM card off from the card slot. Examine the card for any signs of damage like scratches. If the SIM card is dirty, clean it gently with a dry cloth. If you suspect that the SIM card is damaged, contact your service provider/carrier and then ask for a replacement SIM card instead.
  6. If everything looks good with the SIM card, place it back into the SIM card slot with the gold contacts facing downwards.
  7. Secure the SIM card in the slot and then push the SIM tray back into the phone.
  8. Push the slide back on your phone and then lightly push on it until it snaps into place.

When the SIM tray is secured and locked in place, turn on your phone and then try to see if the problem is fixed and your phone is already able to make and receive phone calls.

Fifth solution: Reset network settings on your phone.

A network settings reset will wipe all your current network settings and selections then restore the default network settings on your phone. This can be the key to fixing the issue if invalid or incorrect network settings have something to do with it. To give it a try, follow these steps to reset network settings on your Huawei Mate 10 Pro:

  1. Tap Settings from the main Apps screen.
  2. Scroll to and tap Advanced Settings.
  3. Scroll to and tap select Backup & Reset option.
  4. Then select Network settings reset.
  5. Tap Network settings reset again to confirm.

Your device will then instigate the network settings reset process and then reboots automatically when done. After the restart, you can set up and enable network services on your phone. Wait until your device re-establishes network connections and then test to see if calling functions are already working as intended.

Other options

You may continue to troubleshoot and resort to a last-ditch solution which is a master reset or factory data reset. This can help get rid of more intricate system errors that might have affected your phone’s calling functions. If you’ve tried all possible solutions but your Huawei Mate 10 Pro is still unable to make or receive phone calls, contact your service provider/carrier to see if there are any issues with your service like network issues or possible scheduled maintenance in your area.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix an LG G7 ThinQ smartphone that cannot make or receive phone calls [Troubleshooting Guide]

Old and new smartphones may succumb into various types of network problems at any time. Such problems are deemed inevitable because they can instigate and be triggered by some factors on your carrier’s end. When network connectivity issues occur, different symptoms may transpire depending on which network functions are directly affected.

But often times, the problem would be on sending and receiving of MMS or SMS messages, if not, outgoing and incoming calls. Tackled in this post is on the latter symptom, which is failure to make or receive phone calls on the LG G7 ThinQ smartphone. Read on to find out what options to try on should you bump into the same issue on your new LG smartphone.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG G7 ThinQ that can’t make / receive phone calls

Before you begin to troubleshoot, check the signal indicator on your phone and make sure it’s getting a good signal. If you’re seeing No signal, No service, or other relevant error prompts, then that should be the main reason why you cannot make or receive phone calls on your LG G7 ThinQ smartphone. In that case, you will need to deal with network problems on your device instead. Network functions, including phone calls should be restored once you’ve fixed and dealt with network problem on your device. Otherwise, try to troubleshoot software problems on your phone that might have caused conflict. Here are some generic solutions for you to try on.

First solution: Reboot your phone (soft reset).

Minor network errors can occur at any time on any device. Thus what you’re going through may be just a random network-related issue on your phone that’s rectifiable by a reboot or soft reset. If you haven’t yet restarted your phone for quite some time now, then try doing so with these steps:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone reboots.

Performing a soft reset likewise refresh the operating system and clears the internal memory from cache and temporary data including those that were corrupted. You don’t need to create backups because this won’t affect saved data on your device.

Second solution: Toggle Airplane mode on and off.

Turning Airplane mode on will disable data and network services on your phone automatically. Thus check and ensure that Airplane mode is turned off on your LG G7 ThinQ. If it’s already turned off but still you cannot make or receive phone calls, then try toggling the Airplane mode switch on for a few seconds and then off again. Many people have already found wonders from doing this old trick when dealing with network-related issues on their Android devices. Here’s how to turn Airplane mode on or off your LG G7 ThinQ:

  1. Tap Settings from the Home screen.
  2. Tap Network & Internet.
  3. Navigate to the Airplane mode menu then tap the switch to turn the feature on. After about 30 seconds, tap the switch again to turn off Airplane Mode.

Reboot your phone one more time and then retry making a test call to see if it’s already working. If it still failed, then continue to troubleshoot software problems on your phone that may have inflicted network or calling problems.

Third solution: Test calling functions while in safe mode.

Safe mode puts your device in diagnostic state. It allows your device to turn on without third-party apps running, making it easier for you to determine whether or not the problem is due to a third-party app. Here’s how to enable safe mode on your LG G7 ThinQ smartphone:

  1. With your phone screen on, press and hold the Power button until the menu options appear.
  2. Press and hold the Power off option.
  3. When you see the message prompt to Restart in Safe Mode, tap OK to confirm.
  4. Wait until your device restarts in safe mode. You will then see the Safe Mode label at the bottom of the screen.

Try to make a test call on your own number and see if you can make and receive it while in safe mode. If your phone is able to make and receive phone calls while in safe mode, then you will need to remove the errant application. Try to think of which apps you’ve downloaded recently is causing conflict or preventing your device from carrying out calling functions. It’s likely the one you’ve installed prior to the onset of the problem. You may have to delete or uninstall individual apps, if necessary.

If you still cannot make or receive phone calls while in safe mode, then you’re likely dealing with a more complex software issue that requires more advanced solutions, including system resets. It’s also possible that your phone is obtaining some sort of physical or liquid damage on the network components thus no longer able to carry out calling functions. In that case, service would be necessary.

Fourth solution: Reset network settings on your phone.

Resetting the network settings on your LG G7 ThinQ may help if the problem is due to network errors on the phone. This reset will clear your current network settings and restore the default values. Any erratic settings will be deleted. Cellular and Wi-Fi network settings including saved networks and passwords as well as Bluetooth connections are also deleted in the process, which means you will need to set them up again after the reset. Whenever you’re all set, follow these steps to reset network settings on your LG G7 ThinQ smartphone:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Tap RESET SETTINGS to continue.
  6. Then tap Reset Settings again to confirm reset.

Allow your device to instigate the network settings reset and then restarts when done. As soon as it’s done restarting, set up Bluetooth connections and re-connect to your Wi-Fi networks.

Network-related issues should be all gone by then.

Fifth solution: Remove and reinstall your SIM card.

Calling problems may also be due to a bad SIM card. Your SIM card may be dislodged and needs to be reseated. To check and ensure that the problem isn’t on the SIM card, follow these steps to remove and reseat the SIM card on your LG G7 ThinQ smartphone:

  1. Turn off your device completely.
  2. Get the insertion/removal tool then insert it into the provided slot on the tray.
  3. When the tray ejects, gently pull it out.
  4. Remove the SIM card from the tray. Carefully lift from the bottom of the card to remove it.
  5. Examine the card for any visible signs of damage. If it looks okay, place it back into the card tray, with the gold contacts facing down.
  6. Insert the card tray.
  7. Press in on the tray until it’s locked into place.

When the tray is locked and secured in place, turn on your phone and then try to make a test call to see if it’s already working as intended.

Other options

If you still cannot make or receive phone calls on your LG G7 ThinQ smartphone after performing all applicable workarounds, then you can report the problem to your network service provider or carrier for further assistance and recommendations. You can ask them to check their outage boards to ensure that the problem isn’t due to an ongoing outage or network maintenance. Also check your account status and make sure it’s in good standing. If necessary, settle any account issues with your carrier to ensure all your outgoing services are active.

If you suspect that a faulty hardware is causing this trouble, then you can take your device to an LG authorized service center nearby and have it diagnosed by an authorized technician. Don’t forget to avail for warranty if your phone is still covered.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S5 lags and very slow in opening apps, touchscreen won’t respond when outdoors, other issues

Hello Android community! We welcome you again to another #GalaxyS5 article that answers some questions thrown at us for the past few days. If you can’t find any solution to your problem here, make sure to also visit our other S5 articles in this page.

Below are the specific topics we cover for you today:

  1. Galaxy S5 is dead and won’t turn back on
  2. Galaxy S5 won’t connect to mobile data
  3. Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls
  4. Galaxy S5 overheating and freezing
  5. Galaxy S5 touchscreen won’t respond when outdoors
  6. Galaxy S5 lags and very slow in opening apps
  7. Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 is dead and won’t turn back on

Hi. My Samsung Galaxy S5 is only 3 months old. I noticed last week on 2 occasions that when I thought I had taken a picture it didn’t capture it (thought it must have been my fault but now with what’s happened maybe it was a sign something was wrong).

Yesterday my phone did an update (can’t tell you which one) which I tried to decline but it did it anyway. The phone switched off and back on again. Throughout the day I found it was a bit slower than normal to bring up apps, e.g. Facebook and when I clicked on a link, say on Facebook, it would bring up a white page and seem to be attempting to load but would just take ages.

About 6 hours after the update my phone just died without any warning. Battery life was at about 50% at the time. I have tried removing the battery, tried holding all 3 buttons down, tried charging it but it it still remains dead. Any advice would be appreciated. Thanks. —  Rhonda

Solution: Hi Rhonda. The main concern that you want to address here obviously is how to turn the phone back on. To do that, you must try to see if you can make the phone respond by booting it to other modes. If your phone would boot to any of the three alternate modes, you can then do follow up troubleshooting. For example, if you’ll be able to turn the phone on to recovery mode, you would then be able to wipe the cache partition and perform a factory reset.

If your phone remains unresponsive though and won’t boot to any of the alternate boot modes below, you should send the phone in.

For reference, here are the exact steps on how to start your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy S5 won’t connect to mobile data

Thank you for all of your tips on S5 data connection issues. I have tried them all including the factory reset. I am at my wit’s end and I cannot find a solution to my problem. December 2016, we switched to Cricket from Verizon. I took my S5 to their network. Everything has worked beautifully up until 3-13-17. I updated some apps over the weekend. When I went to work on Monday, Chrome & some of the other apps that access data would not work. I did everything, then a factory reset, still Chrome will not work. I live 11 miles from town, my data connection works fine, I can use Chrome and any of the apps that require data but when I get to town my S5 shows that I have a data connection and I can make phone calls & text but I cannot use chrome or any other app that uses data. They just spin their wheels. I tested my phone by driving outside of city limits in all 4 directions. On average I got all functionality of my apps back when I was 1-2 miles from town. I don’t know what is going on! — Jessie

Solution: Hi Jessie. If factory reset did not fix the issue, then the problem must be account- or network-related. The update you installed must have changed some network settings so there may be a need to reconfigure your phone. We have no idea how to do that so you should ask help from Verizon. Be sure to let your carrier know of the problem so they can assist you directly.

Problem #3: Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls

I have issues with my S5 Android phone. When I receive or make a call, it cuts the call short and immediately the network signal strength fades away completely!!!! This is immediately followed by: “Unfortunately, the process com.android.phone has stopped.” Once I tap OK, it takes a while before the network gets back again, but sometimes it again fluctuates between ON and OFF! I have completely failed to make a call that lasts even a minute! I have tried troubleshooting but no luck. Kindly help. — Joy

Solution: Hi Joy. Any app that starts with “com,” like the com.android.phone is part of the phone’s core apps so you can try to force close it under Application Manager. If you can’t find the com.android.phone app in the list of apps, look for the Phone app instead. Depending on how an app is designed, force closing it may also return it to its default or original state so make sure that you that first. Here are the exact steps:

How to clear cache and data (in Android Lollipop)

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app that has been going rogue.
  6. From there, you will see the Clear Cache and Clear Data buttons.

How to clear cache and data (in Android Marshmallow and Nougat)

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Clearing the cache partition may also help in this case so make sure that you do it if clearing the phone app’s cache and data won’t work. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #4: Galaxy S5 overheating and freezing

Gets hot and stops everything. Frozen on. New battery helped about a week. I also went back to default and redownloaded apps. Contact restored when I signed into outlook/msn and photos restored when I signed into google. My SD card was wiped out with going back to default. Today it happened again. It was so hot I put it in the freezer then did the 45 second deal to hold the power button on followed by volume up. It is now charging and I hope it did not go back to default again. I am trying to hold on for Samsung 8 due for release March 29th. — Onthego78

Solution: Hi Onthego78. If overheating happens randomly, it may be due to a software glitch but when it’s happening together with other symptoms like the ones you mention here, it’s almost always a sign of bad hardware. To check, try wiping the phone clean with factory reset and see how it goes. If the phone continues to overheat and freeze after a factory reset and even without any apps and updates installed, that’s proof enough that hardware is to blame.  In this case, you can choose the phone to be sent in to Samsung, or wait for the new Galaxy S8.

  1. To factory reset your phone, kindly do the following steps:
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete everything in your phone’s internal storage device so make sure to create a backup of your files before doing it.

Problem #5: Galaxy S5 touchscreen won’t respond when outdoors

Hey. My touch screen has been acting up really badly particularly when I’m outdoors. What happens is that the touch screen becomes completely irresponsive and then it’s similar to the Nintendo 2DS ghost touch issue where I cannot even touch my screen and it will spam numbers into the password box on my lock screen. It starting to occasionally happen while I’m indoors as well. I did get a small crack (just the one it didn’t web) on it in February 2016 but my touch screen only started to act up a few weeks ago. Have any ideas on what’s going on? — Kate

Solution: Hi Kate. This screen behavior is definitely not normal and we haven’t heard of it before. It can be due to a software glitch so we recommend that you try a factory reset first. Because factory reset will return all software setting to their defaults, it’s an effective way to eliminate bugs that may have developed over time. If there’s an operating system glitch causing the problem, factory reset should remove it easily.

And like what we tell Onthego78 above, be sure to replicate the issue and observe the phone right after a factory reset without installing any apps or updates. If the screen continues to behave erratically, have the phone repaired or replaced.

Problem #6: Galaxy S5 lags and very slow in opening apps

Hi (sorry I don’t know your name?).

I saw your article of speeding up a mobile phone. My case is that my dad’s Samsung Galaxy S5 android version 4.4.2 is running INCREDIBLY slow. I mean it’s still running, but you know that type of device to requires you to sit in front of it for three days until the app you tapped on finally opens (yeah I’m exaggerating but it seems really literal-like). It’s driving ME crazy. yeah I have my own phone and all but my dad had just freaking bought that phone and it freaking treats him like that?? I think you understand that parents don’t follow up with technology these days and I was the only one handling most problems on his previous devices, fixing things and stuff and whatnot. I just wanna see him using his tab happily after a day’s of hard work and rest. Instead he has to go through a most stressful time waiting, even thinking it as a normal phenomena. I really need your help to boost it. I mean something more than removing widgets and clearing cache. You know that sort of stuff. And apps like Flipboard and Dropbox etc. are uninstallable. Some Androids don’t have them and you don’t even really use them, you know what I mean? That just helps lag the device. Do you have any really good and recommended device-boosting app that really lives up to its name and not just an addition to the lag? Or any one-tap trick that makes the tab go fast. At least it goes in a normal pace, not a slow one let alone an incredibly slow one. I think we get each other. Just please help me as a daughter who wants to see her hardworking dad enjoy his new electronic. Thanks, DroidGuy.

Yours. — Mary

Solution: Hi Mary. A brand new Galaxy S5 should not have any perceivable performance problem so we’re assuming that your dad’s phone is not brand new at all. It may be a used one and had seen better days since the Galaxy S5 was released about 2 years ago. If it belongs to the first batches of Galaxy S5 released a couple of years back, you should never expect much from it when it comes to performance. The older a smartphone is, the more cluttered its storage and memory becomes. This results to slower overall performance. From this point on, the phone’s performance will only degrade and never improve. And there’s no app that can help you reverse the degradation at all. The thing is, the more app you put in the system, the more that it slows the phone down.

If you’re willing to do some advanced stuff to remedy the situation, we recommend that you do some research on how to root the phone and on how to flash (install known, good firmware). Rooting and flashing procedures are beyond the scope of this article so try to invest some time reading some literature on who to do these procedures on your phone.

Problem #7: Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

Good day. Recently my phone updated it’s Android system to 6.0.1, and after that next problem began to occur:

When I call someone my phone just lags a lot. Contacts and Phone apps just freezes and I can’t do anything except rebooting it by taking off battery. Sometimes it says that System app stopped to work.

And the most interesting thing is when I take my phone and listen to it (display turn off because I take phone to my ear) there are no crashes, lags or freezes and everything works just fine.

I believe it happened because of new Android update (I haven`t been installing any new apps or doing some work to phone for last few months).

With best regards, Oleksii 

P.S.

I’m sorry for my awful English language skills.

Solution: Hi Oleksii. The first thing that you want to do is to install app updates. This is often an important step that many Android users fail to do after install an Android update. Updating the operating system without making sure that all apps are compatible and updated as well can lead to incompatibility issues. You must make sure that all your apps are up-to-date and compatible with the current Android version that you have. If you aren’t sure about the compatibility of an app, try to visit its installation page in the Play Store and check reviews of other users. You can also contact its developer for direct answers.

If all your apps are updated at this time, the next steps that you want to do should include wiping the cache partition, observing the phone in safe mode, and doing factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix Samsung Galaxy S7 that can’t make and receive phone calls plus other call related issues

  • Learn how to troubleshoot your Samsung Galaxy S7 (#Samsung #GalaxyS7) that cannot make outgoing nor receive incoming calls. Some cases occurred after a firmware update while others occurred without apparent reason.
  • What to do if your S7 shows “Emergency Calls Only” message while using a nano SIM card that was cut from a micro SIM card.
  • Will changing the SIM card fix the dropped calls issues with the Galaxy S7?
  • What to do if calls to your phone number go directly to the voicemail without even ringing your device?
  • What seems to be the problem if callers cannot hear you during calls you can hear them well?

Galaxy-S7-phone-calls-issues

To be able to make and receive phone calls are among the most common purpose of a phone. Such service can easily be done by basic phones whose purpose is to send/receive text messages and calls. Smartphones like your Samsung Galaxy S7 should be able to do it, too, without a hitch but it seems like many of the owners are complaining that many of their phone calls–regardless whether they’re the ones making or receiving them–keep on dropping and there are also times when they just can’t dial a number to call.

We have received a lot of complaints from our readers that’s why we need to address this problem especially that many are expecting us to help them troubleshoot their phones. Below are the troubleshooting steps you need to do in order to fix it. However, there’s no guarantee that your phone will be fixed especially if the issue is related to a faulty hardware or component.

At the later part of this post, I cited some of the issues we received from our readers and addressed them one by one. Read on to learn more about them as you may encounter one of them in the future.

For those who have other issues, you may visit our S7 troubleshooting page and find issues that are similar or related to yours. Use the solutions and/or troubleshooting guides we provided. If they don’t work or if you need more help, then feel free to contact us by completing our Android problems questionnaire. Make sure you provide us with more information so we can give you more accurate solutions.

Possible Causes

  • A temporary glitch with either the firmware or hardware
  • A temporary network issue like an outage
  • The signal dropped in your area
  • Some settings got changed in your phone
  • Some cache or data got corrupted in your phone
  • A more serious firmware or hardware issue

Troubleshoot Galaxy S7 that can’t make/receive calls

It is always very helpful if you knew what caused the problem because you can always find a way to work around it rather than spending most of your time troubleshooting. However, more often, problems like this are minor so instead of going immediately to a shop to get it checked, we suggest you do some troubleshooting first as it might save you from driving several miles and waiting for hours at the shop. So, if your phone difficulties making and receiving phone calls, here’s what you need to do:

Step 1: Reboot your phone if you haven’t already

Do this especially if it’s the first time the problem occurred. There are times when the firmware and/or the hardware glitches and affects the performance of the device while crashing some of the native services. A reboot has always been effective in fixing minor issues.

It’s easy to do, doesn’t pose a threat to your files and data and you don’t need to have advanced knowledge. After the reboot, try to make a call to any number and see if you can, if still not, then try to call your number from a different phone to see if it rings.

If the phone rings but you can’t make a call, it’s more likely an account issue; call your provider and seek assistance.

However, if the device both won’t dial a number nor receive incoming calls, continue your troubleshooting.

Step 2: Check the signal indicator to see if the phone gets a decent reception

There are different ways to do this but the most basic is to look at the signal indicator on the status bar. You’ll know exactly if your phone is getting excellent, fair, poor or no signal at all. If your phone has a fair or excellent reception and you can neither make nor receive calls, try the other steps below.

However, if your device is showing poor or no signal at all, then that should be the reason why it can’t make/receive calls or may result to random dropped calls.

Poor signal is often caused by a network problem or may be you’re in an area where there really is a poor coverage. Your provider may be able to provide you more information about this as they often have a map that reveals the areas with poor coverage. But if this problem started recently and you actually were enjoying a good service, then it might be a firmware or a hardware issue.

On the other hand, if your phone shows it doesn’t get any signal at all, then here’s what you need to do:

  • Make sure Flight Mode is disabled
  • If it occurred for the first time, reboot your phone
  • If your phone suffered either liquid or physical damage, visit a technician right away
  • If the reception is lost after an update, try doing the next steps

Step 4: Try wiping the cache partition if the problem occurred after a firmware update

System caches get corrupt more often especially after major updates and while the Galaxy S7 hasn’t received any major updates yet, there have already been a few security updates that were rolled since its release. So, if your device got updated recently and then the signal got lost, you should try wiping the cache partition first.

The procedure below will allow you delete all system caches since we can’t delete them one by one. For this, you don’t have to do anything as none of your files, data and settings will be deleted. It is very effective for update related issues and it might just save you from a lot of trouble. Here’s how…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Try to reset the Network Settings in your phone

So, you already wiped the cache partition and the problem still persists. It’s safe to assume it’s not the system caches that’s causing the problem. Now, it’s time to reset the network settings of your phone as it may have been messed up for some reason. Here’s how…

  1. Swipe down from the top of your screen to pull the Notification Shade down.
  2. Tap the Settings icon that looks like a cog wheel.
  3. Scroll down a bit to find Backup and reset option.
  4. Now tap Reset network settings, then RESET SETTINGS.
  5. Tap RESET SETTINGS again to confirm your action.

Alternatively, you can just open the phone app and dial ##72786# and tap YES to reset the network settings.

Step 6: Try to reset your phone to see if that makes a difference

At this point, you have no other option but to do the master reset to rule out the possibility that it’s just a firmware issue. This procedure clears both the system cache and data, which deletes all third-party files saved in the phone’s internal storage, apps, settings, your preferences, etc. Needless to say, it brings to phone back to its factory settings, although if it has been updated recently, the new firmware remains.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 7: If all else fails, send your phone in for checkup

After the reset and the problem remains, then it’s time you sent your phone in for checkup. Your service provider may be able to help you or you can go to Best Buy and consult with a Samsung technician. The reset is all you need to do to rule out the possibility of a firmware issue but if it remains after that, then it might have something to do with the hardware. Further tests are necessary to determine what the problem really is.

Related Problems

Q: “I got my phone about a week ago and when i first got it, the sales person cut up my micro sim to nano sim manually so that it can fit to the sim card slot. I noticed then when putting the sim card tray into the device, it takes much more effort than it normally would.

The next day, the phone showed emergency calls only so I restarted the device and it went back to normal. On that night, I checked the phone again and like earlier today, it displayed emergency calls only again, so I tried to restart it again and it went back to normal.

This thing has been going on for about a week now and it’s starting to get annoying as I need to restart the phone almost every hour.

A: Well, it’s easy to cut a standard or micro SIM card to be like a nano SIM card but it has to be done by an expert or someone who has already done it several times. As you said, the SIM card tray cannot be inserted back into its slot without much of an effort so it goes to show that somehow, the SIM card wasn’t really cut the it should fit the tray perfectly.

Now, the fact that the phone shows “Emergency Calls Only” prompt is clear that sometimes it can’t detect the SIM card. We really can’t do further tests on this but it would be worth it if you brought the phone back to the store where you bought it and have a technician take a look at it especially the SIM card. I understand how frustrating it is we really can’t do something about it as I believe it really is the SIM card that has an issue.

Q: “I have had bad connections with losing phone calls. It has nothing to do with my location for either caller. Went to Verizon and they changed the SIM card. Will that take care of this problem? I have only had this phone for one week.

A: Only one way find out… try that new SIM card and see if the problem persists. If so, ask for a replacement as you’re still under the grace period to receive a brand new replacement.

Q: “If you get a busy signal, the hang up icon goes away and you cannot hang up. Very frustrating when you trying to win a radio contest.

A: Busy calls get disconnected automatically but it takes a little time. To work around this, there’s a setting in the phone app that allows you to use the Power key to end calls. Use that make answering and ending calls quicker.

Q: “Daughters phone. When her mom calls her it comes across as voicemail calling. Moms number but name says voicemail. Deleted mom and made new contact but still does same.

A: There’s nothing you can do on your end that could fix this problem. You need to call your provider to report it. More often when this problem occurs, the phone number in question has been deactivate and it takes just a click to fix it but the tech rep has to do it on his/her end.

Q: “When I make a call or someone calls me after a few seconds my call is cut off. I can hear the person  but they can’t hear me. When I get a call through the other party says I’m breaking up.

A: If the call is not disconnected, then it must be the mouth piece or the microphone of your device that has an issue. You should have a technician take a look at it. If the call disconnects, it’s either a network issue or a problem with the hardware. Call your provider and if they say there’s no problem on their end, bring the phone to the store and have them check it.

If the problem started after an update, try wiping the cache partition first and if that won’t work, do the master reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note 8 that cannot make or receive phone calls (easy steps)

Problems on making or receiving phone calls are among the most prevalent issues transpiring in different types of smartphones from basic to mid-range and even with the highest-tiered smartphones to-date. Many factors can trigger these problems to occur. Oftentimes, network errors are to blame. Other possible culprits are account issues, invalid settings, bugs and software glitches on the device itself. For calling issues that are related to account problems, you will need to contact your service provider or carrier to settle whatever there is that needs to be settled in your account for your services to resume. For other factors that are associated with the phone system like incorrect settings, system bugs and firmware glitches, troubleshooting would be necessary.

If you happen to deal with the same issue on your Samsung Galaxy Note 8 that cannot make or receive phone calls for some reasons, then this post might be able to help you out. I have mapped out a few simple solutions and recommended workarounds you can refer to whenever you’re set to troubleshoot software problems on your Note 8 that might have caused you these errors.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 8 that can’t make / receive phone calls

Before you start troubleshooting, make sure that your phone is getting a good signal. If your phone has no service or shows no signal bars, then you will need to deal with signal issues first. You should have at least 2 bars to be able to make or receive calls on your phone. If the signal is strong but you still cannot make or receive phone calls, then continue and try these workarounds.

First solution: Reboot your phone (soft reset).

Performing a soft reset can help wipe out minor glitches that might have interfered with your phone’s calling functions. This won’t affect any of your data stored on the internal memory of your phone so you don’t have to create backups. If you haven’t already, then here’s how a soft reset is done on your Galaxy Note 8:

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

Give your phone at least 90 seconds to complete the restart and then try to make a call to see if it is already working as intended.

RELEVANT POSTS:

Second solution: Remove and reseat the SIM card.

Calling issues in mobile devices are usually attributed to network errors, either on your service provider’s end or on your device itself. If you happen to see any error prompts including SIM card errors, then reseating the SIM card can help. It’s also a way to refresh the SIM functions on your device. If you wish to try it, then here’s how it’s done:

  1. Insert the ejection pin into the tiny hole on the tray to loosen it. Make sure that the ejection pin is perpendicular to the hole to prevent causing damage to your device.
  2. When you hear a slight click, it means that the tray has popped out.
  3. Gently pull out the tray from the slot.
  4. Remove the SIM or USIM card from the tray.
  5. Check the SIM card for any signs of damage. If everything looks good to you, then place it back into the tray in the same way when you took it.
  6. Insert the tray back into the tray slot. Make sure it’s fully inserted into the slot to prevent liquid from entering the device.

When everything is secured in place, turn your phone on and then do some test calls.

Third solution: Clear cache and data on Phone/Dialer app.

Cached files are helpful when it comes to fast reloading of similar information. However, these files can also get corrupted at some point and when that happens, there is a higher chance that your phone’s system functions are affected. Cache can be found in individual apps while others in the system cache partition of your phone. To make sure that issue is not tied to corrupted cache, try to clear cache on your Phone app first. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap the Phone app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Phone app.

Restart your device when you’re done and then try to do some test calls to see if they’re working now.

Fourth solution: Reset network settings on your phone.

How you configured your network settings will affect network functions of your phone. If the problem started after making some changes to your phone settings, then most likely it has something to do with it. There might be some settings or options that you’ve configured incorrectly and that should be corrected. But the thing is, identifying which settings or options to modify is a bit of a challenge. As alternative solution, you can reset your phone’s network settings instead. Here’s how:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset settings.
  7. When prompted, enter your device credentials like PIN or password.
  8. Tap Reset settings again to confirm.

When the network settings are reset, your phone will reboot automatically. If not, then you will need to manually trigger your phone to restart. After it boots up completely, set up your Wi-Fi networks and other necessary features to use them again on your phone. See if that fixed the problem.

Fifth solution: Update your phone software to the latest version available.

Software updates usually contain security enhancements or fix patches to get rid of any bugs that might have caused certain issues to occur on a device. If your Phone app is affected by certain bugs, then failure to make or receive calls can be the transpiring symptom. Should this be the case, installing the latest software update on your device will likely be able to deal with it. Here’s how to get started:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update.
  4. Select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

When your phone has booted up, open the Phone/dialer app and do some test calls to see if you’re now able to make and receive phone calls on your device.

Other options

  • Master reset. You may resort to performing a factory data reset or master reset if your Samsung Galaxy Note 8 is still unable to make or receive phone calls after exhausting all prior methods. There might be a more complex system issue that requires tougher solutions. But please note though that this reset will wipe everything from your phone including your critical data, personal information and other contents. Should you wish to proceed, don’t forget to back up all your important data.
  • Technical support. If nothing works and you already run out of options, then you can seek further assistance from your carrier or network service provider’s technical support people. Give them a call and report the problem for other options and recommendations. Also care to check and ensure that your account status is good and that there are no network outages or ongoing technical issues that might have caused network service disruption in your place.
  • Contact Samsung Support. If the problem started after installing a new software update, then most likely it’s a post update issue that usually needs a fix patch. In this case, you may contact Samsung Support for them to further assess if the problem you’re dealing with is indeed a post-update issue or not.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to flash the bootloader of a Galaxy S7, other issues

One of the common #GalaxyS7 and #GalaxyS7edge problems is boot-related so we bring you today one of the most effective means of fixing it — by flashing the bootloader. Together with this issue and its solution, we also bring you 7 other different problems. We hope that the solutions we provide here today will help a lot of users and not just the ones mentioned here today.

Below are the specific topics we’re covering for you:

  1. Galaxy S7 does not receive SMS notifications when conversation thread is open
  2. Adobe Elements Organizer in computer can’t detect photos in Galaxy S7
  3. Galaxy S7 edge won’t send SMS and make calls after screen was replaced
  4. Galaxy S7 keeps losing cellular service
  5. How to set up business email account in Galaxy S7 email app
  6. Galaxy S7 mobile data connection is intermittent
  7. Galaxy S7 black screen issue, won’t turn on
  8. How to flash the bootloader of a Galaxy S7

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 does not receive SMS notifications when conversation thread is open

Hi. I have a Samsung S7, which in general I love. However, an update a while back stopped some of my text notifications and I can’t figure out how to fix it. When I receive a text, I always get a notification. But if I don’t leave that conversation after replying, I don’t get a notification if the original sender responds to me. In order to know if someone in a current conversation sends me a 2nd, 3rd, etc text, I can’t remain in that conversation’s screen. Every time I read a text from that person or reply to them, I have to back out of the conversation to receive notifications for new responses. Does that make sense? 🙂 Is there a way to change that? Or is that option just gone? — Andrea

Solution: Hi Andrea. We’ve observed the same behavior in own Galaxy S7 and S8 edge (both running Android Nougat) so it’s just how it works. There’s no option to change this behavior somewhere so a common sense workaround is to simply close the conversation thread when you’re not reading it. We don’t know if Samsung or Google will change this behavior in the future so all we can do for now is take it as it is.

We can’t be sure if the same thing happens when using other messaging apps so try using them to know the difference.

Problem #2: Adobe Elements Organizer in computer can’t detect photos in Galaxy S7

I have been able to connect my phone to my laptop. Auto play is set to open Adobe Elements Organizer and find pictures to import when ready import media button is highlighted. The last 2 weeks, Elements says it is unable to obtain any thumbnails for import. The phone is busy or not connected. I updated and restarted both machines. Still the same message. I changed auto play to import via regular photos on laptop, nothing. I changed auto play to ask me what action to take when plugged in, nothing. I clicked the window that appears when you plug in and chose the different options, nothing. — Karen

Solution: Hi Karen. We are here to support Android issues so if you’re having a problem with a PC (Windows or iOS) program, we recommend that you contact the support team of the said app and not us. The only functionality that you want to check before you communicate with the developer of the Adobe Elements Organizer is the phone’s USB connection to your computer. If your computer can detect, read, and transfer files to and fro via its file explorer, that means that the problem your having is due to an issue with Adobe Elements Organizer program.

If you think the problem is phone-related, consider doing a factory reset by following the steps below:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Keep in mind that factory reset will delete user data like photos, videos, contacts, etc. so make sure you create a backup of your files before doing it.

Problem #3: Galaxy S7 edge won’t send SMS and make calls after screen was replaced

A few weeks ago I had the screen on my Samsung Galaxy S7 edge fixed because I accidentally dropped the phone which shattered the screen. Now having the phone fixed I have been having terrible service and things going wonky on me. For instance I can’t send text messages, or make simple phone calls. But I can get messages and phone calls from my contacts or anyone. And if I want to do anything on my phone I have to be connected to a WiFi signal. MTS and Samsung kept telling me that my wireless signal might be damaged or something or else of that garbage. I think it’s my service signal or i need to reset my phone. But don’t know what to do now, help please!!! —Gareth

Solution: Hi Gareth. If you don’t want to heed the advice of Samsung about a possible hardware problem (which can be the antenna or another specific component that handles networking functionality), then work with your wireless carrier so they can help you configure your phone properly. There’s a lot of things to check to identify the true cause of your problem and the best thing to do first is by ensuring that your phone’s network settings are correct.

Once you’ve dealt with the possible network settings issue, the next thing that your wireless carrier is to check if your account is working properly. There may be some account-specific limitations preventing it from doing certain tasks. We can’t think of any logical explanation how this can happen when the only different think that you did was to have the screen replaced but it’s still worth checking nevertheless.

If the phone has the correct network settings and there are no blocks or limitations on your account, the next thing that you can do on your end is to factory the device. Doing so will ensure that there are no third party apps and software glitch that affects the network functionality. Make sure to check how SMS and voice calling work right after you factory reset your phone. You should not install anything (app or updates) at this point. If the phone continues to behave the way it does right now, you can assume that there must be a hardware problem behind it.

Hardware diagnostics is a tricky business and depending on the situation, the real cause of a problem may never be determined. To raise the chances of identifying and fixing the problem, send the phone to Samsung. The phone must be physically checked by their technician so no amount of calls to their customer service can help you in this case. Better still, just have it replaced.

Problem #4: Galaxy S7 keeps losing cellular service

Hello there!! I am hoping you can help me find some answers, and help me troubleshoot. I am having a problem with dropped signal! It happens now at least 3-4 times a day. My texts will circle, and circle and then never send. Then my apps won’t load, or my web browsing doesn’t load. My calls won’t go through. It’s like, literally everything just shuts down. But when I look up on the drop menu (top of phone lol) it says I have full bars, and 4G LTE. Verizon is my phone service provider and carrier, but I haven’t been able to make it in the store yet to ask for assistance. It has gotten worse over the last few days. Have you had any complaints with this? Please email me back! Thank you. — Briana

Solution: Hi Briana. First of all, we don’t send our responses via email. We want to make our suggestions and solutions available for other Android users as well so we publish them instead. We hope that you’ll find this article in time.

Secondly, intermittent cellular service problems are most often caused by issues on the carrier side so make sure that you call them whenever you experience them. A lot of times, the problem is not phone related but if you suspect that your phone may be to blame, you can always try the basic software troubleshooting steps like:

  1. wiping the cache partition,
  2. observing in safe mode
  3. deleting the cache and data of apps involved, and
  4. factory reset.

For reference, here are the steps on how to do each of them.

Wiping the cache partition

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Restarting the phone in safe mode

It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps. You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Clearing an app’s cache and data

There’s a chance the issue may lie on the app-level so make sure that you delete the cache and data of every app you’re having problems with. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Factory reset your S7

This is a drastic step that involves wiping the phone to bring it back to a clean slate. It will erase all user data such as photos, videos, contacts, etc. so create a backup before performing it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #5: How to set up business email account in Galaxy S7 email app

Hello. I have a business email account on my laptop. It is in Microsoft Outlook. I also have a Gmail personal account. I can already access my Gmail account from my S7 and I want to be able to access my business account simultaneously. I have tried following the usual instructions but after the exchange server settings when I am asked to sign in it then says “cannot connect with server.” What do I need to do to make this work? Please help. Thanks in advance. — Jamie

Solution: Hi Jamie. If you have an Outlook email domain (such as [email protected]) try to disable all the security protection features first such as two-step verification, identity verification apps, and app passwords before setting up the account in your S7 email account. You can do that by logging in to your Outlook account in a computer, and changing account settings under Security tab.

If you have a different email domain, ask support from your email service provider. They should be able to tell you if their service also supports email via mobile.

Problem #6: Galaxy S7 mobile data connection is intermittent

Hello. This is my first time having this issue with my Galaxy S7. My data connection has been fine since i got the phone and now suddenly my internet will be working then 5 minutes later it’ll stop then just keep going intervals of time working then not. It’s driving me insane especially since i don’t have wifi.

I don’t know if it’s the cell phone service or the phone. Please help! It also will get very hot when I’m using it. — Courtney

Solution: Hi Courtney. Like what we told Briana above, the first thing that you need to do in this case is to let your service provider know about it. You should do this even if you suspect that the issue lies on your phone so they can double check whether or not there’s a network issue in your area. They also need to check if there’s any issue or limitation set in your account that may interfere with your network usage. Once they’re done checking everything on their end, that’s the time that they should help you troubleshoot your phone.

As far as phone troubleshooting is concerned, the things that you can do won’t vary much to the steps we recommended for Briana. The same steps mentioned above will be the same exact ones your carrier’s support representatives will have you do. If you want, you can try them before you call your carrier to save time. If nothing changes after you do them, the problem must be on the network side. Assuming that you take care of your phone (never been dropped, exposed to water or heat, unrooted, etc.), we can’t think of any hardware issue that can result to the experience you’re having.

Problem #7: Galaxy S7 black screen issue, won’t turn on

Hi, I recently tried to work through your “Black Screen of Death” article. My S7 is responding to the boots with vibrations and LED light, but the screen itself is still not responding. I haven’t dropped it or anything and it is not cracked or otherwise visibly damaged. Any suggestions? — Jamie

Solution: Hi Jamie. There’s nothing more that you can do then. The problem is either a bad screen, or an unknown hardware issue. You must send the phone in so it can be repaired or replaced.

Problem #8: How to flash the bootloader of a Galaxy S7

i was flashing a custom ROM onto my G935F running Marshmallow but forgot to make a backup. Got my device stuck in a boot loop. Is there a way to get the stock bootloader recovery and ROM? Stock ROM is easy. I’m having trouble finding the bootloader. I’ve been at it for about 7 hours now and no such luck. — Bryan

Solution: Hi Bryan. We don’t keep a compilation of bootloaders or firmware like Sammobile does so make sure that you visit this site first. Once you’re in the site, do the following:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


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Samsung Galaxy Note 5 needs to dial twice for calls to go through, can’t make or receive calls after update, more call related problems

We did receive a lot of call related problems from Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) owners and it seems like the most common of them all is the other party can’t hear the other or the audio coming from the earpiece cuts off in the middle of the call.

Samsung-Galaxy-Note-5-Phone-Calls-Problems

There’s also a problem with the phone wherein a contact needs to be dialed twice so the call will go through and one of our readers said this issue occurred after an update. Firmware issue? Maybe. It can also be a network problem.

Read on to know more of these problems and how to fix them in case you’ll encounter one. If you are looking for a solution to a different problem, then browse our troubleshooting page as we list down every problem we address each week. Odds are we already addressed your issue or there are other problems related yours. Feel free to use the solutions we provided and if they won’t work, then you may contact us by filling up this questionnaire.

Here are the problems I tackled in this post…

Galaxy Note 5 needs to dial twice to make outgoing calls

Problem: After the update to Lollipop, every time I go to make a phone call, I need to dial twice.  I will go to my contact list, select the contact I want, select the number I want to dial and then push the phone button.  The number starts to dial and then stops and takes me back to my contact list.  A second attempt following the same steps and I can make the phone call.  This only occurs once and then the phone works as expected, unless I lock the screen and try again. Then I can repeat the problem.  It also repeats if I close all windows and launch the phone app again to make a phone call.  It occurs both when I attempt to call a saved contact, a typed in number and even selecting a number from recent calls.  Any help would be greatly appreciated. — Mark

Troubleshooting: Hey Mark! This issue is actually minor and it may either be caused by the update itself or a simple sync issue with the network. That said, the first thing I want you to do is to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition didn’t work, then we already ruled out the possibility that the recent update caused this. The next thing to do is to disconnect from the network and manually reconnect. Follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings app.
  3. Scroll to ‘Connections’ section and tap Mobile networks.
  4. Touch Network operators.
  5. Tap Search now and connect to your network.

Dialing twice before the call goes through means the phone is out of sync and reconnecting will rectify it.

Lastly, if the first two procedures fail, then you should call your service provider and let the rep fix the problem for you.

Can’t make and receive calls after an update

Problem: Just got this phone 2 days ago. I was able to make and receive calls until this morning after the software updated. Now when I try to call out I get a message that the person is unable to receive a call and the person calling me doesn’t get a response and I hear nothing.  Phone does not ring.  Please help.

Suggestion:  Does it happen to every person you call? If so, it’s a network or service issue. Call your service provider for that. However, if it happens to only one contact, then the problem isn’t with your phone but the other.

Now, about the other problem, try to verify if your phone can receive a call but there’s no notification. If it can’t and the calls go straight to voice mail, then it’s still a service problem and calling your provider is your best bet. Otherwise, just make sure the notification is turned on.

Other party can’t hear the owner and vice versa

Problem: Frequently during phone calls either the other party can not hear me or I can not hear them although the call still shows to be connected.

Suggestion: I’m not sure how frequent this problem happens or if it occurs only to one specific contact. If it happens to only one contact, then the problem might be on the other line but it if happens to every contact, then it’s probably a service problem. Call your provider and do the troubleshooting with the rep. If that won’t work, then request a replacement.

Problem with Advanced Calling on Galaxy Note 5 (Verizon)

Problem: I have many contacts on my phone where I use a calling card to reach them in a different country and therefore, some of the phone numbers are for example many digits: a 1-800 number, several commas, then a long phone number, then several commas and then the calling card account number. If I turn on advanced calling, most of the commas are ignored and everything after the first comma is never dialed. Someone suggested I try “p” instead of a comma, but on the phone I am unable to enter any letters in the phone number field. Help! How can I dial these numbers but still have advanced calling turned on?

Answer: That’s one problem that we, phone owners, can’t fix. Advanced Calling, while it has already been offered for some time, may still need a lot of improvements. I suggest you call Verizon for that and if they, too, can’t fix it, at least, it has already been reported.

Call audio cutting off in the middle of the call on Galaxy Note 5

Problem: Hi, only problem is when taking a call or calling someone. Sometimes earpiece does not work but other line can hear me. I tried speaker phone but still the same or even using headphones. But normal sounds like videos or music plays on speaker. Other line can hear me perfectly fine but I cant hear anything. Sometimes its working, at times it just cuts off in middle of conversation. Thanks for your time.

Related Problem: Hi all,  just got the note 5 last week. I’m losing calls. I’ll be on a call and then I no longer can hear the other person bit they can hear me. My phone will show that I’m still on a call and then it will eventually disconnect. Has anyone else reported a similar issue?

Suggestion: It is apparently a hardware problem. We don’t know if the phone suffered either physical or liquid damage but the best course of action here is to call your service provider. You may be eligible for a replacement unit.

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How to troubleshoot Samsung Galaxy S7 Edge Calls & Texting problems

Calls and text messaging are the most common services a phone should have and there’s no exception to that. However, reports from our readers suggest that the new Samsung Galaxy S7 Edge (#GalaxyS7Edge #S7Edge) has some issues making outgoing and receiving incoming calls as well as sending and receiving text messages.

Galaxy-S7-Edge-video-calling

In this post, I will guide you through in troubleshooting these problems, so read on to learn about them as well as their fixes. But please note that there’s no guaranteed fix for now and the purpose of this article is to guide you in learning what the problem is all about so that you can formulate a way to fix it or at least explain to a technician what’s happening with your device.

With Galaxy S7 and S7 Edge released a little more than a week ago, you should still be within the replacement period so if troubleshooting fails, you can still have it replaced.

Now, before going any further, if you have other problems with your S7 Edge, visit our troubleshooting page as we list down every problem we address each week. Try to find issues that are similar to yours and use the solutions we suggested. If you can’t find a relevant problem or if you need further assistance, then fill up this questionnaire to contact us directly.

Troubleshooting Calls & Text Issues

The troubleshooting steps I use here are very basic but very important because there are times when issues like this aren’t really problems but misconfigurations, glitches, bugs or caused by apps that gone rogue.

Step 1: Try to see if there’s an airplane icon on the status bar

When the Flight Mode is turned on or enabled, you will see that icon at the top of the display and at the same time, by default, all wireless communications are disabled. So, device won’t get any signal or coverage and this might be the reason why you can get your calls and texts out nor receive any of them.

Disabling the Airplane Mode will fix the problem in this case.

  1. Swipe from the top of the screen to pull down the Notification bar.
  2. Touch on the Settings icon.
  3. Tap Flight mode.
  4. Touch the switch to toggle it from On to Off.

Alternatively, you can just press and hold the Power key and touch the Flight mode icon to toggle it On/Off.

Step 2: Check the signal bars to know the quality of the service

Are you in the area where there’s excellent service coverage?

If you were getting just one or two bars of signal, then that might be the reason why you’re not able to use both the calls and texting services.

While this problem concerns your service provider, if it happened just recently, there’s a chance it’s a glitch in the phone’s hardware. Try rebooting your device and see if that makes a difference. If not, you should try calling your service provider and inquire whether there’s an outage in your area or not.

Step 3: Try doing the master reset to bring the phone back to default settings

To rule out the possibility that it’s just a misconfiguration or some corrupt caches or data caused it, it’s better you do the master reset. This is also in preparation before you send the phone in for checkup or replacement.

But before you actually do that, make sure you backed up all your data as they’ll all be deleted. Move them over to your SD card if you have one mounted on your device.

Then remove your Google account and turn off the screen locks so as not to trip FRP or Factory Reset Protection (anti-theft feature). Then, follow these:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

If all else fails, have the device replaced as soon as possible.

I hope we were able to help you through this post or at least, shed some light to the problem. Issues like this may range from simple app issue to a firmware and hardware problem to a network or account status troubles.

We are always willing to help you so if you have any more questions or concerns, make sure you fill up this form and hit submit to contact us. Provide us with relevant information and we’ll help you find a solution.

Galaxy Note 5 Samsung keyboard settings changed after installing update, other issues

Good day Android users and welcome to another #GalaxyNote5 article. In this post, we’re bringing you 10 more issues that were reported to us by some Note 5 users for the last few days. We hope that you’ll find this article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem #1: Galaxy Note 5 screen doesn’t wake up when it’s fast charging

Hi Admin. I own a Samsung Note 5 N9028 Dual SIM 32GB, purchased in Feb 2016 ( a year and 4 months old). I am facing this issue since Nougat. The thing is, my phone, when kept at fast charging, doesn’t wake up from sleep, although the notification light, home key, back key works fine. I can even answer the call if I swipe in the right place on the screen. But if I keep in normal charge mode, I don’t face this issue. Initially I though fast charge was the issue, but since past few days the screen doesn’t display when I unlock for no reasons. I tried to diagnose the reasons:

  1. May be due to extreme light ( sun light on street) or low light( dark at night) – light sensor issue
  2. May be due to some firmware update issue – Tried factory reset and even ROM reset by Samsung service center
  3. May be due to hardware issues in display where the screen power management chip is corrupted ( But the frequency of this issue is not increasing – Its TOTALLY RANDOM, once per day to even 10 times per day).

May I know if you have come across this issues in any other galaxy devices. Server center says I have to replace the screen, but they don’t guarantee me the solution. They don’t even know why it’s happening. I believe it has something to do with the update.

ALSO, ONCE IT HAPPENED, I HAD KEPT IT FOR CHARGING WITH PHONE TURNED OFF. I COUDNT EVEN SEE THE CHARGING METER AND THE GREEN BLINKING ON THE SCREEN – SO I AM WORRIED IF ITS ACTUALLY A HARDWARE ISSUE. — Dipak

Solution: Hi Dipak. We’ve already handled thousands of issues from different Android devices but it’s our first time to hear your situation so it’s probably an isolated case. If you’ve already tried a factory reset before without any positive result, then Samsung service center may be right in their suspicion that it’s a hardware issue. We don’t have enough information about your phone and its history to say for sure what’s causing this problem. We don’t think it’s the screen though so it’s up to you if you plan on following Samsung’s recommendation to have it replaced. For us, it’s better if you simply have the phone replaced.

Problem #2: Galaxy Note 5 not receiving SMS from other carriers, only from T-Mobile

Ok here it goes. I have a Galaxy Note 5 that is unlocked. Originally it was from Verizon but I switched to Sprint. I had it unlocked and went to straight talk until I decided on a carrier. I chose T-Mobile. On May 5, 2017 I backed up what I needed and did a factory reset. Everything is ok except receiving text messages (SMS). I receive them from ironically T-Mobile customers but no other carriers. T-Mobile support suggested something about the service center number. I go through the messages app settings and look for this number but it’s not there. WTF did I do? I need to be able to receive all carriers messages. Any help would be greatly appreciated. — John

Solution: Hi John. There a number of things that you need to check to narrow down the causes of your problem but we think the cause of the problem is rooted in your T-Mobile account. If you can only receive SMS from T-Mobile users, then it’s most probably not a device issue. You must work with T-Mobile to fix the problem.

As far as device troubleshooting is concerned, these are the items that you should check:

  1. Is call barring active? This is usually enabled by your carrier so you must work with them to check it.
  2. Make sure the messaging app’s inbox is not full.
  3. Check if it’s a SIM card problem by inserting your card in another device. If the issue persists even when your SIM card is inserted in another phone, that’s proof that you have an account issue. This is the type of problem that only your carrier can fix so contacting us about it is of no use.
  4. If you want to check the Message Center number, you can do it by going under the settings menu of your messaging app. The exact steps vary, especially if you’re not using the native Samsung messaging app.

Problem #3: Galaxy Note 5 regularly freezing, lagging

My Samsung Galaxy Note 5 is constantly freezing up for a couple of seconds then goes back to normal. It’s extremely annoying! Typing takes twice as long, because I have to wait for the freeze to end and my words to catch up, or retype them all together. Listening to anything, whether video or music, is almost impossible because every few seconds, (if I’m lucky, every couple of minutes) all sounds cuts out, if a video, then it freezes too, but then it cuts back in, then cuts back out, then in, then out…..I don’t know if it’s a lag, or just that it’s freezing then unfreezing. Please help me. — Star.shine070413

Solution: Hi Star.shine070413. An issue like this is almost always caused by bad hardware so you’ll most likely end up with either a repair or a replacement. To check if that’s the case, you must do all the basic Android software troubleshooting.

Wipe the cache partition

The first one is wiping of the cache partition. Sometimes, apps can behave erratically if the system cache, which is stored in special partition called cache partition, is corrupted. This usually happens after installing a system update. To fix the issue, you must delete the old system cache so the device will be forced to create a new one. Here are the steps to do that:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Observe the phone in safe mode

If you are the type who tends to install apps without considering where they come from, or whether they’re from a good developer, one of the installed apps may be causing the problem. To see if that’s the case, you want to boot the device to safe mode and observe the phone for a few hours to see any difference. Here are the steps on how to start your Note 5 to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Revert all software settings to defaults with factory reset

If both procedures above won’t change anything, you should then consider a more drastic step by converting the phone into a clean slate via factory reset. This will erase all user data and customizations as well as all the apps you installed so if the cause of the problem is software related, the phone should work normally again without lag. Here are the steps on how factory reset your Note 5:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Send the phone in for repair or replacement

If all three software troubleshooting steps above won’t help, contact the relevant party that can repair or replace your phone.

Problem #4: Galaxy Note 5 can’t play videos properly

When I am watching a video it will pause the video, rewind the audio about 10 seconds, and then play the audio until it catches up with the video, then the video continues to play. Sometimes it creates a loop and just plays the same 10 seconds of audio over and over. It has occurred with several different apps. — Anthony

Solution: Hi Anthony. Try wiping the cache partition first and observe how video works afterwards. If that won’t fix the problem, do a factory reset.

Problem #5: Galaxy Note 5 Samsung keyboard settings changed after installing update

I installed the latest software update last night. Now my text messaging has no auto correct. It also doesn’t automatically capitalize the first word of a sentence or put a period in if i hit the space bar twice. I can not find anything in settings to correct this problem. Any help you can give me would be greatly appreciated. — Ktfrog100

Solution: Hi Ktfrog100. We’re assuming your Note 5 is now running Android Nougat (Android 7). If that’s the case, here are the steps on how to enable the keyboard features you’ve lost:

  1. Open the Settings app.
  2. Scroll down to General management and tap it.
  3. Tap Language and input.
  4. Tap Virtual keyboard.
  5. Tap Samsung keyboard.
  6. Enable Predictive text, Auto check spelling, Auto capitalize, and Auto punctuate.

The steps above should also be more or less the same if you running the older Android Marshmallow.

Problem #6: Galaxy Note 5 shutting off at random

My phone began shutting down randomly. Now it rarely starts at all and if it does it shuts down shortly afterwards. I have a replacement phone coming but I need to erase any banking and personal information first if possible. I assume I’ll lose any pictures etc that I haven’t backed up. Thank you for any assistance you can offer me. — Dave        

Solution: Hi Dave. The only way to wipe your phone clean is by doing a factory reset via Settings or Recovery mode. You can’t do either of them when your phone won’t stay on long enough to do steps for each. Try connecting the phone to a charger before attempting to factory reset it to see if that will make a difference. If you can’t let the phone stay powered on long enough to perform a factory reset, you’re out of luck. Below are the steps on how to factory reset your phone via Settings:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem #7: Galaxy Note 5 can’t create another album or transfer files to another album after Nougat update

Just updated to Nougat last week. Can’t move pictures to another album and can’t create album either. Hope you can help. Thanks! (I already tried resetting and clearing data and cache on the gallery app.) — Zarah

Solution: Hi Zarah. Make sure that you also wipe the cache partition and install updates for all your apps. If you’ve already did them beforehand, consider doing a factory reset to eliminate possible software bug causing the problem. Kindly refer to the steps above on how to wipe the cache partition and factory reset.

Problem #8: Galaxy Note 5 can’t make calls when wifi or wifi calling is enabled

After the Nougat 7 update, I am unable to make outgoing phone calls when connected to WiFi AND WiFi calling. I have it defaulted to “prefer” mobile network connection for phone calls but I never had an issue before this update. All I used to do was unselect the WiFi calling option and be done. That’s not the case now. Thanks for the help! — Ashley

Solution: Hi Ashley. The first thing that you need to do is to wipe the cache and data of the wifi calling app. This will ensure that you revert all its settings back to its defaults. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the issue remain after clearing cache and data on wifi calling, try wiping the cache partition (steps provided above). If that won’t work either, consider wiping the phone clean with factory reset. These three are the only applicable device troubleshooting that you can do in this case.

You should contact your carrier for more assistance if you can’t solve the issue yourself.

Problem #9: Galaxy Note 5 makes no sound notification during calls after Nougat update

I’ve a Samsung Galaxy Note 5. But after the Nougat update I’ve noticed that the phone don’t ring when someone calls. Despite its not on silent mode. I’ve to restart the phone to fix this. I’ve also done a factory reset but the problem is still there. — Shenoda

Solution: Hi Shenoda.  If a factory reset did not fix the problem, the problem is probably being caused by one of the apps you re-installed. Try observing the phone while it’s on safe mode for a few hours so you can try to replicate the problem. Safe mode prevents third party apps and services from running so if notification works while your Note 5 is booted to safe mode, that’s proof that one of the third party apps is the cause. You must uninstall apps until the issue is eliminated.

Problem #10: Galaxy Note 5 won’t turn back on after it was physically impacted

At an event this weekend while packing up to leave, I was walking on a gravel down hill surface. I slipped and ended up falling on my backside. Phone unfortunately was in my back pocket. I had taken some videos earlier in the day but the phone still had at least 70% charge. I didn’t try the phone until we were back home and it seemed to be completely dead. I noted that nothing happened when I plugged it in. Phone will not power up at all. Battery charge icon will not come up. phone has no visible damage and has an otter box case but I fear I may have smashed or disconnected something internally when I landed on it. Local T-Mobile store could not get it to boot either and tried all the “tricks”. I have some videos and info I really need from the phone that are now inaccessible. is there anything else i can try? They are going to warranty the phone with a new one but that doesn’t help me get my info back. I put “lolipop” for the software but I’m not really sure what it is. The phone is less than 2 months old. — Mikemorton922

Solution: Hi Mikemorton922. If your phone is dead and won’t respond to any hardware button combinations like the ones we provide above, there’s nothing more that you can do on your end. The motherboard or some critical components may have been permanently damaged by the unnecessary pressure applied to the phone. Access to the storage chip is only possible if (1) the motherboard is intact and (2) if you can still turn the phone back on. If any of these two is absent, your files are good as gone.

If you think recovery of your files is worth a few hundred dollars, consider bringing the phone to an independent service center so they can take a look at it. There’s no guarantee that they can turn the phone back on but it should still be worth it especially if the files are valuable.

 


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How to fix an LG V35 ThinQ smartphone that cannot make or receive phone calls [Troubleshooting Guide]

Network problems are usually the main factors that can prevent a device from making and receiving phone calls. This can happen unexpectedly to any device whether it’s new or old. Other factors that can affect calling functions of the phone are faulty updates, errant apps, invalid/incorrect settings, account issues, and a bad SIM card. In worst case scenarios, a device may also not be able to make and receive phone calls due to hardware damage. This is usually the case when you accidentally dropped your phone or got it wet.

Tackled in this post is a pertinent issue affecting the new LG V35 ThinQ smartphone. If by any chance, you’ve landed into this page while searching for more inputs on how to deal with calling problems on the same device, then this post might be able to help you out. Read on to learn how to troubleshoot and fix an LG V35 ThinQ smartphone that is unable to make or receive phone calls.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

First solution: Soft reset or reboot your phone.

Random software errors may affect the network functions and should that happens, network-related apps and services particularly calling functions will likely become unstable. If it suddenly occurs that you cannot make and receive phone calls on your LG V35 ThinQ, the first and simplest solution you can try first would be a soft reset or reboot. Here’s how it’s done:

  • Press and hold the Volume Down and Power buttons together for at least 8 seconds until the phone restarts. Or you can also press and hold the Power/Lock button and then select Restart from the menu options.

A soft reset dumps cache and rectifies software errors that might have halted your device from making and receiving phone calls. This won’t affect any personal information you store on the internal memory, thus backing up files won’t be necessary.

Second solution: Turn Airplane Mode on and off.

This old trick has already done wonders to a lot of phone users who dealt with various types of network-related problems including calling issues. Turning Airplane Mode automatically disables wireless connections. Toggling this feature on and off works the same as restarting wireless network functions of the phone. Here’s how it’s done:

  1. Swipe left from the Home screen, then tap Settings.
  2. Go to the Network tab.
  3. Scroll to and tap Network & Internet.
  4. Scroll to Airplane Mode then tap the switch next to it to turn the feature on.
  5. If prompted, read the Airplane mode message then tap OK.

After a few seconds, navigate to the same menu to turn Airplane Mode off again. Then try to make a test call and see if it’s already working as intended.

Third solution: Enable Safe Mode.

Errant apps, particularly network-related apps you’ve downloaded maybe also halting your device from making and receiving phone calls. To determine whether a third-party app is at fault or not, try to boot your LG V35 ThinQ in safe mode. Doing so will prevent third-party apps from running, thus leaving only the built-in apps active. Here’s how to enable safe mode on your LG V35 smartphone:

  1. Press and hold down the Power button for a few seconds until the Power off icon appears.
  2. Touch and rest the Power off icon until the Restart in Safe Mode prompt appears.
  3. Tap OK then wait until the phone reboots in safe mode.

Alternatively, you can enter safe mode using the physical buttons. Here’s how:

  1. Turn the phone off by pressing the Power button and then select Power off.
  2. Then turn the phone on while pressing and holding the Volume Down button.

You will know when your phone is already running in safe mode if you see the Safe Mode label at the bottom of the screen. Once you see that label, try to make a test call. If you can make and receive phone calls while in safe mode, then that clearly denotes that the problem is triggered by a third-party application. In that case, you can delete individual apps starting from your most recent download. Don’t forget to test your device after deleting an app so that you’ll know when the problem is solved.

If you still cannot make or receive phone calls while in safe mode, then you are most likely dealing with a complex software issue on the phone, if not hardware damage. In this case, you may continue to troubleshoot your device or take it to a technician.

Fourth solution: Reset network settings.

To clear network errors, performing a network settings reset on the phone can help. Doing so will delete all current network settings including APN settings on your phone. Should there by any errors in your current network configuration that may have halted you from making or receiving phone calls, then that should also be cleared. To reset network settings on your LG V35 ThinQ, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap the ‘General’ tab.
  3. Tap Restart & reset > Network settings reset > RESET SETTINGS.
  4. Finally, tap Reset Settings to confirm action.

When the network settings are completely reset, you will see the ‘Network settings have been reset’ message that flashes quickly on the screen.

Fifth solution: Remove and reinstall your SIM card.

A bad SIM card in use can also be the main reason why you won’t be able to make or receive phone calls on your device. It’s possible that the SIM card is loose or dislodged and therefore needs to be reseated properly. This means the need to remove the SIM card from your LG V35 ThinQ smartphone first. Before removing the SIM card, turn off your phone completely. Doing so will prevent causing any sort of damage to your device.

  1. Insert the SIM eject tool or small paperclip into the small hole to on the SIM and microSD card tray to eject it. The SIM and microSD card tray is located on the right side of your phone.
  2. Carefully remove the SIM card from the tray.
  3. Then, place the SIM card back into the tray with the gold contacts facing down and the notched edge should be on the upper left.
  4. Gently press the SIM card in until you hear it clicks into place.
  5. Insert the SIM & microSD card tray back into the phone.

After securing the SIM card tray, turn on your phone and then try to make a test call and see if it already goes through this time.

Other options

If you still cannot make or receive phone calls on your LG V35 ThinQ smartphone after exhausting all applicable solutions and workarounds on your end, contact your carrier or network service provider to escalate the problem for further assistance and recommendations. Check and ensure that everything is good in your account and that your SIM card is properly provisioned. If you suspect that the SIM card is at fault, then you may request for a new SIM card replacement. Or you can take your device to the nearest LG-authorized service center in your place, for it to be thoroughly checked by a technician. The problem may also persist if hardware damage is present. In that case, your phone needs service. Don’t forget to avail for warranty, if your phone is still covered.

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