Galaxy S7 edge camera photos are not being saved to SD card, other issues

Hello S7 users! Here’s another post that addresses some #GalaxyS7 issues reported to us from the past few days.For those readers who are new to our site, don’t forget to also visit our main Galaxy S7 troubleshooting page is this article won’t give a solution to your own issue.

For now, here are the specific topics we cover for you today:

Galaxy S7 Google Maps app unresponsive | Galaxy S7 is stuck and won’t restart
Galaxy S7 edge email won’t work after installing Android Nougat
Galaxy S7 edge camera photos are not being saved to SD card
Galaxy S7 fast charging feature not working
Galaxy S7 keeps overheating and turning itself off and on randomly
Galaxy S7 received SMS have incorrect time
Galaxy S7 edge won’t power back on
Galaxy S7 battery problem after accidental fall

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S7 Google Maps app unresponsive | Galaxy S7 is stuck and won’t restart

I updated my phone on Monday, and I keep having problems with Google Maps not being responsive or loading my map. I use Google Maps at least 2 hours a day, so I decided to try to restart my phone to see if that would fix the problem. Well the phone restarted, and I unlocked the phone, but it is now stuck on the unlock screen (shows a pad lock with a rotating blue/green circle going around the pad lock).Â I have tried to hard restart the phone, but it seems like the buttons aren’t even working. I have been stuck on this screen for over 2 hours now with no change I’m not sure where to go from here. — Samantha

Solution: Hi Samantha. If your phone has become stuck or unresponsive, try to simulate a “battery pull.” In older Samsung phone models, pulling out the battery is usually the most effective way to boot back on an unresponsive phone. Since your S7 has a non-removable battery pack design, you can only simulate a battery pull by doing a hardware button combination. This process is also called soft reset. Here’s how to it’s done:

Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
Use the Volume down button to scroll to the Power Down option.
Press the Home key to select.

Note: The device powers down completely. It is recommended that the device be powered up in Safe Mode.

Also, make sure that there’s at least 5% battery left before doing a soft reset. This ensures that there’s enough energy left to power the battery circuit.

If you’ll be able to power the phone back on normally after a soft reset but the Google Maps continue, consider wiping the app’s cache and data. Here’s how it’s done:

Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
Once in there, click on an application.
You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 edge email won’t work after installing Android Nougat

Since doing Verizon’s Nougat upgrade to my S7 edge, I can no longer connect to my work email (an IMAP account). I have deleted and recreated the account and verified all the settings are correct with our IT. They can see me hit the firewall. Then I receive a security error. For incoming server, we are using SSL Accept all certificates. We have a home grown certificate, rather than one from a traditional supplier. Could the OS be having an issue with the certificate? — Will

Solution: Hi Will. The error appears to be a security warning coming from the phone itself so yes, we think it’s an OS-related problem. If the only change you’ve made so far is to install an update on your phone and there are no modifications on your work email side, there may be some compatibility issues with your work email and Android. If you’re using the stock Samsung email app, try using another email app like Google’s Gmail or Microsoft’s Outlook and see if it works. You can also confirm our suspicion by using another phone, preferably one that runs on older Android version, so you can add your email and see if it works. If it does work on an older Android version, you have to work with your IT department to update the security certificate to allow you to access your work email on your phone again.

Problem #3: Galaxy S7 edge camera photos are not being saved to SD card

Hello, I have an S7 Edge with a 128GB micro SD card. The card seems to be working fine as I can create albums on it and transfer photos to it just fine; however, the issue I have is that photos are not being saved to it by default, despite having directed photos to my SD card in my camera’s settings. These are NOT burst shots, just regular photos and videos. They are all going to my DCIM folder on my regular camera memory. — Andrea

Solution: Hi Andrea. To select the SD card as the default storage for an S7 camera app, you must do the following:

Open the “Camera” app.
Select the settings gear icon located at the upper-left corner of the screen.
Scroll down and tap “Storage location“.
Select “Phone” or “SD card” as desired.

If you’ve already done the steps above but the camera app continues to behave erratically by saving to the internal storage device, try to reset the camera app settings to default.

If resetting the camera app settings won’t help, make sure to clear its cache and data. Refer to the steps above on how to do this procedure.

Finally, if the problem won’t go away, there may be a software problem that causes this bug. Make sure that you factory reset the device. Here’s how:

From the Home screen, tap the Apps icon.
Find and tap Settings and then touch Backup and reset.
Tap Factory data reset and touch Reset device.
If you have screen lock feature turned on, enter your password or PIN.
Touch Continue.
Tap Delete all to confirm your action.

Factory reset will erase all data in the phone’s internal storage so make sure to create a backup of all your files.

Problem #4: Galaxy S7 fast charging feature not working

I had my phone for a year and this is the first time I’ve had a problem. About two weeks ago my phone stopped fast charging sometimes. It would fast charge when I’d use a new cord but only for a day or two. I’ve tried using a different wall piece along with new outlets in different houses. Nothing has worked. Everytime it will fast charge for a day or so it would then revert back to cable charging.

Also some cords that i used previously will work again after awhile. I want to know if you know of any solution before i have to take it to the store. — Kaelen

Solution: Hi Kaelen. Most of fast charging issues are due to a bad charging port, which means that the only way to fix them is by doing either repair or replacement. To check if that’s the case in your phone, first you want to do an ocular inspection of the port. Try to use a form of magnification so you’ll see the inside of the port more clearly. You’re looking for possible damage that may be preventing the charger from making good contact when it’s connected. Sometimes, a bent pin or lint can cause this problem so what you want to do is to check if something looks out of place.

If everything appears to be in order in the charging port, you can then try to do some basic software troubleshooting such as cache partition wipe and master reset. Below are the steps to do them:

How to wipe the cache partition of Galaxy S7

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.

How to master reset a Galaxy S7

Turn off your Samsung Galaxy S7.
Press and then hold the Home and Volume UP keys, then press and hold the Power key.
When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
Once highlighted, you may press the Power key to select it.
Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
The phone will now reboot longer than usual.
Observe the phone while charging for a few days without installing any app or update.

Remember, if both cache partition wipe and factory reset won’t change anything, send the phone in for repair or replacement.

Problem #5: Galaxy S7 keeps overheating and turning itself off and on randomly

Hello. I have a Samsung Galaxy S7 and my phone keeps getting hot and turning itself off. This happens quite often and when it doesn’t it doesn’t keep a charge. I have charged it with the phone in the off and on modes till it reaches 100% and then within a few hours it will be at 15% even if i did not use it at all that day. The phone is having to be charged everyday at least 3x a day which is not convenient for me being a teacher and a mother.

Along with all these, the screen is separating from the phone in both right and left top corners. Again this phone is not even a three year old and it has been in a lifeproof case the entire time. Please help me solve what is going on with my phone. I love the phone just get tired of having to charge it and holding a hot phone is never pleasant. Thank you. — Stephanie

Solution: Hi Stephanie. The symptoms you mention here are consistent with an on-going hardware malfunction. The battery may not be working properly or that the charging port may have been damaged. It’s also not normal for a screen to split vertically or in half so it’s also possible that your phone has a general hardware failure. Overheating is definitely an indication of a problem and if it keeps happening without a clear pattern, you can assume that bad hardware is to blame. That your phone shuts down once it becomes hot is usually an indication of a damaged component. Samsung phones are designed to shut down automatically once the internal temperature reaches a certain limit to prevent further damage. Whatever the true cause is, you need to let a professional check the phone’s hardware.

We doubt any software solution can fix all the problems you mention here but you can definitely try them if you want. You can start by wiping the cache partition. If that won’t change anything, you can then try the factory reset solution. Again, there’s no amount of software troubleshooting that can fix a hardware issue. If wiping the cache partition and performing a factory reset won’t change the situation, have the phone checked by a service center.

Problem #6: Galaxy S7 received SMS have incorrect time

Hi there, I’m having a (relatively) new problem with my text messages. I looked at your website in hopes that someone else has had the same problem and I could fix it on my own, but I didn’t see anything in the troubleshooting sections.

Anyway, when I receive a text message, my phone records the incoming time as a few minutes ahead of the actual time. So, when I respond to a text immediately, my message goes ahead of the message that I received. Hopefully that makes sense? And, if so, do you know how I can fix it? Thank you!! Sincerely. — Eileen

Solution: Hi Eileen. This issue is usually caused by incorrect system time in either the sending or receiving platform. Make sure that your phone’s system time and date are correct. If they are already, the issue must be coming from the sender of the messages.

Problem #7: Galaxy S7 edge won’t power back on

Hi. I obviously have an issue with my Samsung Galaxy S7 edge. It was fine last night running perfectly. I charged it before I went to bed so it wasn’t on charge during the night. but when I woke up it just wouldn’t turn on. This is my usual routine cause I don’t like the lights flashing on the phone while I’m trying to sleep lol.

I’ve tried everything on this website to try and turn it on. I’ve even tried different chargers to see if that was the issue but to no avail. So now I’m completely dumbfounded as to what to do. I

I’ve had the phone for nearly a year and have never had an issue with it until today. Things I’ve tried:

10sec/15sec/1min/2min ( tried all these times with every different action )
Holding the power button holding the power button and home button
Holding the power button and volume down button
Holding the power button and volume up button.
Holding all buttons
Holding just the home button

I’m at a loss as to what to do and all I really care about are the pictures of my child on the phone. If you need anymore information please feel free to email me. Thanking you in advance. — Amber

Solution: Hi Amber. We’re pretty sure we’ve mentioned this in one of the articles you’ve read but if your phone remains unresponsive after attempting to power it back on to three alternate boot modes, that means there’s nothing else that you can try. You should have the phone physically checked by a professional so the hardware can be examined.

Try not to send the phone to Samsung as they tend to erase the internal storage during repairs. If you’re lucky and the issue is only due to bad battery, you may be able to power it back on without losing your data after a battery replacement via your local service center. Be sure to tell the attending technician not to wipe the internal memory of the phone during repair. Battery replacement is a simple repair procedure and it doesn’t involve the internal memory. However, if the problem is something else and the phone needs a new logic board, there will be no way for you to recover your files.

Problem #8: Galaxy S7 battery problem after accidental fall

I fell off a roof with my phone in my tool belt. Didn’t land directly on it but some sand got into the charge port. I cleaned all that out after work, phone stayed on the whole time. Ended up dying, went to charge it and the charge symbol comes up but usually it shows a percent after and instead it goes back to black screen for a few seconds. then the charge symbol comes back, phone only turns on sometimes but says 0 percent most of the time. then other times it turns on and says 90 percent. Sometimes a green light flashes on my screen close to charge port. Not where the lights usually flash. Could the battery be lose or bent? I just bought it and love it. I have the regular S7 too. If it’s not too much to fix, I’d fix it before getting something else. — Matt

Solution: Hi Matt. If the problem was not there before the accident, the phone is most likely damaged after that fall. To know which part is broken requires doing some hardware diagnostics so if you can’t do that, let a trained professional check the phone for you. The green light flashes on the screen can also be a sign of malfunctioning screen so make sure to mention it as well to a technician.

The only battery-specific troubleshooting step that you can do is battery recalibration and factory reset. Below are the steps on how recalibrate the battery:

Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
Turn the phone on again and let it turn itself off.
Charge the phone without turning it back on.
Wait until the battery says it fully charged to 100%
Unplug the charger and turn the phone on.
If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
Unplug the charger the turn the phone on again.
Use the phone until you drain the battery down to 0.
Repeat the cycle once.

If nothing changes after a battery calibration, you can try a factory reset. Again, these are solutions meant to fix software issues so if the problem continues, go ahead with repair.